Compare Cloud Coach and Gainsight Customer Success 
Featured Products
At a Glance
Market Segments
Mid-Market (52.0% of reviews)
Mid-Market (57.6% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Cloud Coach
Star Rating
(179)4.5 out of 5
Market Segments
Mid-Market (52.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansGainsight Customer Success
Star Rating
(1,630)4.5 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Gainsight Customer SuccessSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gainsight Customer Success excels in providing a comprehensive view of customer health metrics, thanks to its intuitive dashboards that integrate seamlessly with Salesforce. This feature allows users to track NPS and health scores effectively, which is crucial for maintaining strong customer relationships.
- Users say that Cloud Coach stands out for its robust integration with Salesforce, which simplifies project management and customer data handling. Reviewers appreciate how this integration minimizes the need to switch between applications, enhancing overall productivity.
- According to verified reviews, Cloud Coach receives high marks for its quality of support, with users highlighting the responsiveness and helpfulness of the support team. This level of service can be a significant advantage for teams needing quick resolutions to issues.
- Reviewers mention that Gainsight Customer Success offers a user-friendly interface that simplifies navigation, making it easier for teams to log activities and access customer information. This ease of use is particularly beneficial for daily operations, allowing users to focus more on customer engagement rather than software navigation.
- Users highlight that while Cloud Coach has a solid ease of setup experience, Gainsight Customer Success faces challenges in this area, with some users reporting a steeper learning curve. This difference can impact how quickly teams can start leveraging the software effectively.
- G2 reviewers note that both products have similar star ratings, but Gainsight's larger user base and higher G2 Score suggest a more consistent level of satisfaction across a broader audience. This could indicate that Gainsight is a more reliable choice for businesses looking for proven customer success solutions.
Pricing
Entry-Level Pricing
Cloud Coach
Ultimate
Contact Us
Perfect for PMOs
- Portfolio Management
- Demand Capture
- Stage Gates
Gainsight Customer Success
No pricing availableFree Trial
Cloud Coach
Free Trial is available
Gainsight Customer Success
No trial information availableRatings
Meets Requirements
8.6
161
8.6
1,330
Ease of Use
8.2
163
8.0
1,362
Ease of Setup
7.3
126
6.6
702
Ease of Admin
7.9
105
6.9
623
Quality of Support
9.0
149
8.5
1,132
Has the product been a good partner in doing business?
9.3
108
8.9
633
Product Direction (% positive)
9.2
153
9.2
1,333
Features by Category
Tasks
8.5
99
|
Verified
Not enough data
8.5
97
|
Verified
Not enough data
8.2
95
|
Verified
Not enough data
8.2
93
|
Verified
Not enough data
8.1
96
Not enough data
7.2
86
Not enough data
8.2
95
|
Verified
Not enough data
7.1
77
Not enough data
Projects
8.1
94
|
Verified
Not enough data
8.2
91
Not enough data
8.7
97
|
Verified
Not enough data
7.6
91
|
Verified
Not enough data
7.8
92
|
Verified
Not enough data
7.0
82
Not enough data
7.8
88
|
Verified
Not enough data
8.5
98
|
Verified
Not enough data
7.6
87
|
Verified
Not enough data
7.8
86
|
Verified
Not enough data
8.1
88
|
Verified
Not enough data
Resource Management
7.9
88
|
Verified
Not enough data
7.7
88
|
Verified
Not enough data
7.8
89
|
Verified
Not enough data
Project Monitoring
7.6
84
|
Verified
Not enough data
8.0
88
|
Verified
Not enough data
8.0
96
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Project Management
Not enough data
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Information
7.3
10
8.6
1092
|
Verified
7.2
10
8.5
1046
|
Verified
7.6
9
8.4
1039
|
Verified
6.3
8
8.2
1050
|
Verified
5.6
8
8.1
913
|
Verified
7.0
9
7.9
895
|
Verified
6.0
8
8.0
940
|
Verified
Predictions
5.9
9
8.0
928
|
Verified
5.4
9
7.4
816
|
Verified
6.7
10
8.1
887
|
Verified
5.4
9
6.8
640
|
Verified
Platform
8.0
10
8.2
1091
|
Verified
8.0
10
7.9
957
|
Verified
8.0
10
7.8
960
|
Verified
7.9
11
8.1
965
|
Verified
7.7
10
8.1
1009
|
Verified
8.3
10
8.1
1002
|
Verified
8.0
10
8.5
1005
|
Verified
8.1
9
8.6
915
|
Verified
7.7
10
8.4
1031
|
Verified
8.2
10
8.4
1003
|
Verified
Generative AI
5.4
8
7.0
289
5.8
8
7.1
290
Agentic AI - Customer Success
Not enough data
7.6
14
Not enough data
7.6
13
Not enough data
8.7
13
Not enough data
8.2
13
Not enough data
8.1
13
Portfolio Management
8.1
45
Not enough data
8.6
45
Not enough data
8.1
45
Not enough data
7.9
44
Not enough data
Project Management
8.2
43
Not enough data
8.1
43
Not enough data
7.9
40
Not enough data
Resource Management
8.7
44
Not enough data
8.5
45
Not enough data
8.3
45
Not enough data
Data & Analytics
8.4
43
Not enough data
8.5
42
Not enough data
8.6
43
Not enough data
7.8
41
Not enough data
Strategy - Project and Portfolio Management
7.5
17
Not enough data
7.8
17
Not enough data
7.8
17
Not enough data
7.7
17
Not enough data
7.7
17
Not enough data
7.8
17
Not enough data
7.2
18
Not enough data
7.6
17
Not enough data
7.9
17
Not enough data
8.0
17
Not enough data
Sales Team
Not enough data
7.8
103
Not enough data
Feature Not Available
Not enough data
8.1
140
Intelligence
Not enough data
7.8
124
Not enough data
6.9
110
Not enough data
7.7
103
Mapping
Not enough data
7.6
112
Not enough data
8.1
124
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Management
7.4
40
Not enough data
7.3
35
Not enough data
6.5
34
Not enough data
6.7
36
Not enough data
Project Management
8.4
48
Not enough data
9.0
49
Not enough data
8.4
44
Not enough data
8.4
48
Not enough data
Accounting
6.9
40
Not enough data
6.4
36
Not enough data
6.0
33
Not enough data
6.8
41
Not enough data
7.4
43
Not enough data
Portfolio Management
7.0
36
Not enough data
7.0
35
Not enough data
7.8
36
Not enough data
6.9
30
Not enough data
Analytics
7.5
40
Not enough data
8.5
40
Not enough data
8.1
34
Not enough data
Administration
8.1
33
Not enough data
8.3
36
Not enough data
7.8
30
Not enough data
Platform
7.8
28
Not enough data
7.1
25
Not enough data
8.7
33
Not enough data
6.1
28
Not enough data
5.8
26
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Artificial Intelligence - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
8.8
174
Not enough data
8.6
151
Not enough data
7.9
124
Not enough data
6.8
112
Customization
Not enough data
8.1
145
Not enough data
7.7
105
Not enough data
7.6
103
Not enough data
7.6
98
Generative AI
Not enough data
7.0
47
Not enough data
7.2
49
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Onboarding Setup
8.1
32
Not enough data
8.7
33
Not enough data
8.4
30
Not enough data
Project Tracking
8.5
34
Not enough data
8.6
32
Not enough data
7.3
31
Not enough data
8.7
33
Not enough data
7.2
32
Not enough data
Customer Engagement
7.1
30
Not enough data
7.0
28
Not enough data
6.4
29
Not enough data
7.9
30
Not enough data
7.8
31
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Cloud Coach and Gainsight Customer Success are categorized as Customer Success
Unique Categories
Cloud Coach is categorized as Project and Portfolio Management, Professional Services Automation, Project Management, Salesforce AppExchange Apps, and Client Onboarding
Gainsight Customer Success is categorized as Experience Management and Customer Revenue Optimization
Reviews
Reviewers' Company Size
Cloud Coach
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gainsight Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.6%
Information Technology and Services
18.3%
Hospital & Health Care
9.7%
Consulting
5.7%
Health, Wellness and Fitness
3.4%
Other
42.3%
Computer Software
39.0%
Information Technology and Services
20.1%
Marketing and Advertising
3.8%
Telecommunications
3.7%
Computer & Network Security
3.5%
Other
29.9%
Discussions
Links in the Documents section
3 Comments
SB
Nevermind; I can edit/delete in SF Classic mode.Read more
What does Cloud Coach do?
1 Comment
JF
Cloud Coach is a Project Portfolio Management system that allows for all aspects of a project. From project intake to lessons learned, it helps to manage it...Read more
Cloud Coach has no more discussions with answers
What is Gainsight used for?
2 Comments
NS
Organizing information about customers to help those managing the account to document progress.Read more
What is Gainsight PX?
2 Comments
Official Response from Gainsight Product Experience
Gainsight PX provides businesses with product analytics, digital in-app engagements and user feedback capabilities to accelerate time-to-value, drive product...Read more
What is Gainsight software?
2 Comments
DP
Gainsight is a software created specifically to cater to Customer Success teams within the SaaS market.Read more
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