Compare Close and Zoho CRM 
At a Glance
Market Segments
Small-Business (79.3% of reviews)
Small-Business (61.6% of reviews)
Entry-Level Pricing
$9.00 1 Seat Per Month
Free
Close
Star Rating
(2,015)4.7 out of 5
Market Segments
Small-Business (79.3% of reviews)
Pros & Cons
Entry-Level Pricing
$9.00 1 Seat Per Month
Free Trial is available
Browse all 4 pricing plansZoho CRM
Star Rating
(2,892)4.1 out of 5
Market Segments
Small-Business (61.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Close excels in user-friendliness, with many users appreciating its simplified interface that makes navigation intuitive. This ease of use helps new users quickly adapt, as highlighted by a reviewer who noted that even those with zero experience can get up to speed without feeling lost.
- Users say that Zoho CRM offers impressive customization capabilities, allowing businesses to tailor modules to their specific needs without requiring extensive technical knowledge. This flexibility is a significant advantage for users who want to create personalized workflows and dashboards, as one reviewer mentioned enjoying the ability to build custom models.
- According to verified reviews, Close stands out for its seamless integration with tools like Calendly and Slack, which enhances productivity by allowing users to manage leads and communications in one place. A user highlighted how easy it is to generate leads directly from Slack, showcasing the platform's efficiency in streamlining processes.
- Reviewers mention that Zoho CRM's centralized communication hub is a valuable feature, enabling users to view all client interactions in one location. This capability is particularly beneficial for maintaining organized client relationships, as noted by a user who appreciates the integration with other Zoho products for invoicing.
- G2 reviewers indicate that Close has a higher overall satisfaction score, reflecting its strong performance in areas like support and ease of setup. Users have praised the quality of support, with one noting that the platform's features, such as call recording, help ensure they stay on top of their sales conversations.
- Users report that while Zoho CRM provides robust analytics tools, some find it can be overwhelming at times. However, many appreciate the platform's ability to tell a story from complex data, which is a significant advantage for users who rely on data-driven insights for decision-making.
Pricing
Entry-Level Pricing
Close
Solo
$9.00
1 Seat Per Month
Built for the individual who wants every lead, pipeline, and conversation in one place.
- 1 user included
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Close
Free Trial is available
Zoho CRM
Free Trial is available
Ratings
Meets Requirements
9.1
1,742
8.4
2,460
Ease of Use
9.2
1,783
8.3
2,479
Ease of Setup
9.0
1,120
8.0
1,250
Ease of Admin
9.0
566
8.0
1,019
Quality of Support
9.3
1,557
7.6
2,253
Has the product been a good partner in doing business?
9.3
561
8.0
995
Product Direction (% positive)
9.5
1,754
8.0
2,395
Features by Category
Sales Force Automation
9.0
1354
|
Verified
8.5
1647
|
Verified
Feature Not Available
8.3
876
|
Verified
9.0
1359
|
Verified
8.2
1566
|
Verified
9.0
1387
|
Verified
8.2
1632
|
Verified
8.3
1166
7.8
1186
|
Verified
9.1
1307
|
Verified
8.4
671
|
Verified
8.4
1123
7.9
1217
|
Verified
8.3
1131
8.0
1209
|
Verified
8.4
1162
8.2
1323
|
Verified
Marketing Automation
8.7
1262
8.0
1343
|
Verified
8.5
1218
7.9
1304
|
Verified
9.2
1340
8.4
1538
|
Verified
8.2
1133
7.9
1126
|
Verified
Customer Support
8.7
1216
|
Verified
8.0
1201
|
Verified
8.7
1226
|
Verified
7.9
1204
|
Verified
8.7
1260
|
Verified
7.9
1236
|
Verified
8.7
1250
|
Verified
7.8
1068
|
Verified
8.6
1198
|
Verified
8.0
1113
|
Verified
Reporting & Analytics
8.7
1259
|
Verified
8.2
1510
|
Verified
8.8
1281
|
Verified
8.2
1559
|
Verified
8.2
1141
8.1
1055
|
Verified
Mobile & Social
8.2
1074
8.1
1082
|
Verified
7.9
1097
8.0
1091
|
Verified
8.2
1087
8.0
1201
|
Verified
Platform
8.7
1196
|
Verified
8.1
865
|
Verified
8.8
1215
|
Verified
8.1
838
|
Verified
8.9
1198
8.4
857
|
Verified
8.5
1124
8.1
647
|
Verified
8.0
1070
|
Verified
7.8
547
|
Verified
8.4
1098
8.1
718
|
Verified
9.1
1213
|
Verified
8.4
845
|
Verified
8.4
1115
8.1
661
|
Verified
Integration
8.8
1124
|
Verified
8.3
651
|
Verified
8.7
1126
|
Verified
8.1
640
|
Verified
8.5
1060
|
Verified
8.0
600
|
Verified
Generative AI
Feature Not Available
8.2
180
Agentic AI - CRM
8.5
82
8.0
65
8.5
80
8.3
63
8.6
80
8.1
66
8.5
81
8.0
65
8.7
81
8.3
64
8.8
80
8.3
64
8.7
80
8.3
64
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
60
Not enough data
8.3
56
Not enough data
8.4
61
Pricing
Not enough data
8.1
63
Not enough data
7.5
58
Not enough data
8.1
57
Not enough data
8.4
59
Not enough data
8.6
59
Not enough data
8.5
57
Quoting
Not enough data
8.4
59
Not enough data
8.3
53
Not enough data
8.4
54
Not enough data
8.4
56
Not enough data
8.6
53
Admin
Not enough data
8.2
90
Not enough data
7.7
84
Not enough data
8.3
87
Not enough data
8.3
84
Channels
Not enough data
8.1
58
Not enough data
7.7
53
Not enough data
8.0
50
Platform
Not enough data
8.4
90
Not enough data
8.2
86
Not enough data
8.0
78
Not enough data
8.5
89
Not enough data
8.4
91
Not enough data
8.6
20
Generative AI - cpq
Not enough data
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Competition
Not enough data
8.7
58
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.5
53
|
Verified
Not enough data
8.5
55
|
Verified
Not enough data
7.9
18
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
61
|
Verified
Not enough data
8.8
59
Not enough data
8.7
45
Platform
Not enough data
8.8
65
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.8
58
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
8.8
63
|
Verified
Employee Features
Not enough data
8.9
66
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
8.8
68
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
7.9
133
8.4
72
8.6
133
8.8
73
9.0
140
8.8
73
8.6
134
8.8
73
Organization
9.2
136
8.6
74
8.9
133
8.4
73
8.9
133
8.6
73
Performance Analysis
8.2
127
Feature Not Available
8.9
134
8.6
75
Sales Analysis
8.3
134
8.4
69
8.6
134
8.4
73
Generative AI
8.4
82
8.3
27
8.7
82
8.1
27
Agentic AI - AI Sales Assistant
9.8
9
Not enough data
9.6
9
Not enough data
9.4
9
Not enough data
9.4
9
Not enough data
9.8
8
Not enough data
8.9
9
Not enough data
9.8
8
Not enough data
Integrated Workflows
9.1
220
8.7
161
9.1
223
8.8
157
9.0
215
8.3
146
8.7
212
8.2
142
9.0
217
8.9
155
9.0
221
8.8
153
8.9
220
8.5
148
Repeatability and Reportability
8.6
215
8.4
145
8.9
215
8.6
150
8.9
205
8.6
143
8.3
203
8.2
139
7.8
201
7.9
121
AI and Automation
8.2
194
8.3
147
8.1
197
8.5
146
8.2
190
8.3
140
7.9
198
8.1
134
7.8
196
7.8
126
Generative AI
8.0
197
7.5
69
Agentic AI - Sales Engagement
8.5
32
7.9
28
8.5
32
7.8
26
8.6
32
8.0
27
8.3
31
7.9
26
8.8
31
7.7
27
8.8
32
8.0
27
8.9
32
8.1
26
Dialing Options
9.1
150
Not enough data
9.2
151
Not enough data
9.4
17
Not enough data
Agent Tools
8.6
146
Not enough data
8.8
142
Not enough data
9.4
147
Not enough data
Automation
8.9
141
Not enough data
8.5
142
Not enough data
8.6
142
Not enough data
Agentic AI - Auto Dialer
8.8
21
Not enough data
8.8
21
Not enough data
AI Capabilities - Auto Dialer
9.4
17
Not enough data
9.3
17
Not enough data
9.5
17
Not enough data
Customer Requirements
Not enough data
8.5
52
Not enough data
8.5
51
Not enough data
8.5
53
Contracts
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.4
51
Revenue
Not enough data
8.5
53
Not enough data
8.5
51
Not enough data
8.4
48
Text Messaging
8.8
265
|
Verified
Not enough data
9.3
287
|
Verified
Not enough data
9.3
282
|
Verified
Not enough data
8.7
267
|
Verified
Not enough data
8.4
252
Not enough data
8.7
257
Not enough data
8.9
256
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
280
|
Verified
Not enough data
9.1
276
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
263
|
Verified
Not enough data
Agentic AI - SMS Marketing
8.6
15
Not enough data
8.4
15
Not enough data
9.0
15
Not enough data
8.7
15
Not enough data
8.9
15
Not enough data
8.6
15
Not enough data
Channels
8.6
105
Not enough data
8.6
107
Not enough data
8.0
107
Not enough data
Design
8.5
109
Not enough data
7.9
106
Not enough data
8.9
107
Not enough data
8.9
106
Not enough data
9.0
103
Not enough data
Generative AI
8.3
103
Not enough data
8.8
102
Not enough data
Platform Basics
Not enough data
8.4
98
Not enough data
8.6
93
Not enough data
8.6
97
Not enough data
8.4
89
Not enough data
8.9
57
Agentic AI - Customer Journey Mapping
Not enough data
7.1
12
Content
Not enough data
8.9
79
Not enough data
8.6
76
Not enough data
8.5
76
Not enough data
8.7
77
Not enough data
8.6
74
Collaboration
Not enough data
8.8
76
Not enough data
8.5
78
Not enough data
9.0
80
Not enough data
9.0
83
Not enough data
8.7
78
Not enough data
8.7
75
Lead Monitoring
Not enough data
9.0
42
Not enough data
8.9
42
Not enough data
8.7
42
Agentic AI - Lead Capture
Not enough data
7.2
27
Not enough data
7.2
27
Data Capture
Not enough data
8.3
42
Not enough data
8.5
42
Not enough data
8.1
42
Not enough data
8.3
42
Analytics
Not enough data
9.1
42
Not enough data
8.8
42
Customization
Not enough data
8.7
41
Not enough data
8.6
41
Not enough data
8.7
42
Not enough data
8.7
42
Platform
8.6
37
Not enough data
9.1
38
Not enough data
9.2
38
Not enough data
9.3
38
Not enough data
9.1
37
Not enough data
8.6
37
Not enough data
9.0
37
Not enough data
Generative AI
9.1
37
Not enough data
Workforce Management
9.3
38
Not enough data
9.1
37
Not enough data
Call Center Infrastructure (CCI)
9.8
9
Not enough data
9.6
9
Not enough data
9.8
10
Not enough data
9.8
9
Not enough data
Administrative
9.7
40
Not enough data
9.2
39
Not enough data
Agentic AI - Lead Scoring
Not enough data
6.4
12
Not enough data
6.7
13
Not enough data
6.7
12
Not enough data
6.8
12
Attribution
Not enough data
8.5
21
Not enough data
8.6
22
Not enough data
8.0
21
Discovery
Not enough data
8.6
22
Not enough data
8.3
21
Not enough data
8.3
22
Management
Not enough data
8.4
22
Not enough data
8.4
22
Platform
Not enough data
8.4
22
Not enough data
8.3
21
Agentic AI - Sales Performance Management
Not enough data
7.9
21
Not enough data
8.1
20
Not enough data
7.9
21
Incentives
Not enough data
8.2
154
|
Verified
Not enough data
8.4
161
|
Verified
Not enough data
8.0
153
|
Verified
Not enough data
8.4
162
|
Verified
Personalization
Not enough data
8.5
178
|
Verified
Not enough data
8.6
179
|
Verified
Not enough data
8.6
185
|
Verified
Not enough data
8.4
172
|
Verified
Administrative
Not enough data
8.5
170
|
Verified
Not enough data
8.5
174
|
Verified
Not enough data
8.4
162
Agentic AI - Email Tracking
8.7
22
7.7
30
8.3
22
7.5
29
8.1
20
7.6
30
8.3
21
7.0
29
8.2
21
7.0
30
8.1
20
7.4
30
8.2
21
7.6
29
Analytics
8.6
488
8.3
139
Feature Not Available
8.3
144
Feature Not Available
8.4
145
Customizations
9.0
496
8.7
149
9.2
496
8.8
146
8.8
521
8.8
147
8.6
477
8.7
143
9.2
519
8.6
148
Generative AI
Feature Not Available
7.6
59
Agentic AI - Sales Analytics
9.0
17
7.5
29
8.9
17
7.5
29
8.8
16
7.1
29
9.0
17
7.4
29
8.4
17
7.5
29
Data Sourcing
8.5
163
8.3
145
8.7
163
8.4
149
8.5
163
8.3
142
8.8
166
8.6
156
8.6
160
8.5
147
Predictive Analytics
8.6
160
8.5
147
8.7
160
8.3
139
8.3
155
8.0
124
8.4
158
8.2
130
Sales Management
9.1
161
8.5
154
8.3
157
8.3
131
8.8
156
8.5
145
9.2
161
8.8
152
Agentic AI - Outbound Call Tracking
8.5
24
Not enough data
8.4
24
Not enough data
Calling
9.2
664
Not enough data
Feature Not Available
Not enough data
9.0
645
Not enough data
9.3
659
Not enough data
8.9
30
Not enough data
Contacts
8.8
655
Not enough data
8.7
618
Not enough data
9.0
653
Not enough data
Insights
9.3
676
Not enough data
9.0
630
Not enough data
8.7
592
Not enough data
9.0
652
Not enough data
8.8
631
Not enough data
9.0
28
Not enough data
Agentic AI - Sales Enablement
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Content Management
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Analytics
Not enough data
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Close and Zoho CRM are categorized as Sales Engagement, AI Sales Assistant, Sales Analytics, Email Tracking, and CRM
Unique Categories
Close is categorized as Customer Communications Management, SMS Marketing, Outbound Call Tracking, Call Center Infrastructure (CCI), and Auto Dialer
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Gamification, Sales Performance Management, CPQ, Lead Capture, Lead Scoring, Sales Enablement, and Insurance CRM
Reviews
Reviewers' Company Size
Close
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
15.0%
Computer Software
8.8%
Real Estate
8.1%
Financial Services
6.6%
Information Technology and Services
5.5%
Other
56.0%
Information Technology and Services
16.0%
Computer Software
9.9%
Marketing and Advertising
8.8%
Financial Services
3.6%
Real Estate
3.5%
Other
58.2%
Alternatives
Discussions
How long does it take to generate a new integration?
2 Comments
PE
Hey Camila, we do not have an integration with Apollo at this time. However, you can request one in this form on our website...Read more
how do I integrate WhatsApp?
2 Comments
KS
You can use Zapier or use API's to link them manually.Read more
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 Comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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