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At a Glance
Market Segments
Small-Business (79.1% of reviews)
Small-Business (61.9% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Free
Close
Star Rating
(1,947)4.7 out of 5
Market Segments
Small-Business (79.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansZoho CRM
Star Rating
(2,844)4.1 out of 5
Market Segments
Small-Business (61.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Close excels in Ease of Use with a score of 9.2, while Zoho CRM scores 8.3. Users report that Close's intuitive interface allows for quicker onboarding and less training time, making it a favorite among small businesses.
- Users mention that Close offers superior Quality of Support with a score of 9.3 compared to Zoho CRM's 7.6. Reviewers appreciate Close's responsive customer service and extensive resources, which help resolve issues more efficiently.
- G2 users highlight that Close shines in Opportunity & Pipeline Management with a score of 9.0, while Zoho CRM scores 8.2. Users report that Close's visual pipeline tools and real-time updates enhance their sales tracking capabilities.
- Users on G2 report that Close's Lead Management features, scoring 9.2, significantly outperform Zoho CRM's 8.3. Reviewers mention that Close's automated lead scoring and follow-up reminders streamline their sales processes.
- Reviewers mention that Zoho CRM has a strong feature set for Customer Contract Management with a score of 8.2, but Close's 8.4 shows a slight edge. Users appreciate the ease of managing contracts and renewals in both systems, but Close's interface is noted as more user-friendly.
- Users say that Close's Performance and Reliability score of 9.1 outshines Zoho CRM's 8.4. Reviewers report that Close's system uptime and speed contribute to a smoother user experience, especially during peak business hours.
Pricing
Entry-Level Pricing
Close
Solo
Starting at $9.00
1 User Per Month
Perfect for individuals organizing leads, managing pipelines, and keeping all sales communication in one place.
- Only 1 user allowed
- Up to 10,000 Leads
- Built-in email, calling, & SMS
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Close
Free Trial is available
Zoho CRM
Free Trial is available
Ratings
Meets Requirements
9.1
1,722
8.4
2,422
Ease of Use
9.2
1,762
8.3
2,435
Ease of Setup
9.0
1,099
7.9
1,204
Ease of Admin
9.0
562
8.0
1,009
Quality of Support
9.3
1,540
7.6
2,216
Has the product been a good partner in doing business?
9.3
557
8.0
985
Product Direction (% positive)
9.5
1,734
8.0
2,357
Features by Category
Sales Force Automation
9.0
1348
|
Verified
8.5
1623
|
Verified
Feature Not Available
8.3
872
|
Verified
9.0
1353
|
Verified
8.2
1546
|
Verified
9.0
1378
|
Verified
8.2
1622
|
Verified
8.3
1165
7.8
1185
|
Verified
9.1
1302
|
Verified
8.4
666
|
Verified
8.4
1122
7.9
1215
|
Verified
8.3
1130
8.0
1205
|
Verified
8.4
1161
8.2
1317
|
Verified
Marketing Automation
8.7
1256
8.0
1334
|
Verified
8.5
1217
7.9
1298
|
Verified
9.2
1331
8.4
1520
|
Verified
8.2
1132
7.9
1123
|
Verified
Customer Support
8.7
1214
|
Verified
8.0
1197
|
Verified
8.7
1226
|
Verified
7.9
1200
|
Verified
8.7
1260
|
Verified
7.9
1234
|
Verified
8.7
1249
|
Verified
7.8
1067
|
Verified
8.6
1198
|
Verified
8.0
1110
|
Verified
Reporting & Analytics
8.7
1256
|
Verified
8.2
1496
|
Verified
8.8
1280
|
Verified
8.2
1552
|
Verified
8.2
1141
8.1
1052
|
Verified
Mobile & Social
8.2
1074
8.1
1080
|
Verified
7.9
1096
8.0
1091
|
Verified
8.2
1086
8.0
1196
|
Verified
Platform
8.7
1193
|
Verified
8.1
856
|
Verified
8.8
1208
|
Verified
8.1
828
|
Verified
8.9
1196
8.4
859
|
Verified
8.5
1123
8.1
649
|
Verified
8.0
1070
|
Verified
7.8
549
|
Verified
8.4
1097
8.1
719
|
Verified
9.1
1208
|
Verified
8.4
840
|
Verified
8.4
1115
8.1
662
|
Verified
Integration
8.8
1123
|
Verified
8.3
650
|
Verified
8.7
1126
|
Verified
8.1
634
|
Verified
8.5
1059
|
Verified
8.0
599
|
Verified
Generative AI
Feature Not Available
8.2
179
Agentic AI - CRM
8.5
82
8.1
64
8.5
80
8.3
62
8.6
80
8.0
63
8.5
81
8.0
63
8.7
81
8.2
63
8.8
80
8.2
63
8.7
80
8.2
63
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
60
Not enough data
8.3
56
Not enough data
8.4
61
Pricing
Not enough data
8.1
63
Not enough data
7.5
58
Not enough data
8.1
57
Not enough data
8.4
59
Not enough data
8.6
59
Not enough data
8.5
57
Quoting
Not enough data
8.4
59
Not enough data
8.3
53
Not enough data
8.4
54
Not enough data
8.4
56
Not enough data
8.6
53
Admin
Not enough data
8.2
90
Not enough data
7.7
84
Not enough data
8.3
87
Not enough data
8.3
84
Channels
Not enough data
8.1
58
Not enough data
7.7
53
Not enough data
8.0
50
Platform
Not enough data
8.4
90
Not enough data
8.2
86
Not enough data
8.0
78
Not enough data
8.5
89
Not enough data
8.4
91
Not enough data
8.6
20
Generative AI - cpq
Not enough data
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Competition
Not enough data
8.7
58
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.5
53
|
Verified
Not enough data
8.5
55
|
Verified
Not enough data
7.9
18
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
61
|
Verified
Not enough data
8.8
59
Not enough data
8.7
45
Platform
Not enough data
8.8
65
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.8
58
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
8.8
63
|
Verified
Employee Features
Not enough data
8.9
66
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
8.8
68
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
7.9
133
8.4
72
8.6
133
8.8
73
9.0
140
8.8
73
8.6
134
8.8
73
Organization
9.2
136
8.6
74
8.9
133
8.4
73
8.9
133
8.6
73
Performance Analysis
8.2
127
Feature Not Available
8.9
134
8.6
75
Sales Analysis
8.3
134
8.4
69
8.6
134
8.4
73
Generative AI
8.4
82
8.1
27
8.7
82
8.0
27
Agentic AI - AI Sales Assistant
9.8
9
Not enough data
9.6
9
Not enough data
9.4
9
Not enough data
9.4
9
Not enough data
9.8
8
Not enough data
8.9
9
Not enough data
9.8
8
Not enough data
Integrated Workflows
9.1
220
8.7
160
9.1
222
8.8
156
9.0
214
8.3
146
8.7
211
8.2
141
9.0
217
8.9
154
9.0
221
8.8
153
8.9
220
8.5
148
Repeatability and Reportability
8.6
215
8.4
145
8.9
215
8.6
150
8.9
205
8.5
143
8.3
203
8.2
138
7.8
201
7.9
121
AI and Automation
8.2
194
8.2
147
8.1
197
8.4
146
8.2
190
8.3
140
7.9
198
8.1
134
7.8
196
7.8
126
Generative AI
8.0
197
7.4
69
Agentic AI - Sales Engagement
8.5
32
7.8
27
8.5
32
7.7
25
8.6
32
7.9
26
8.3
31
7.8
25
8.8
31
7.6
26
8.8
32
7.9
26
8.9
32
8.0
25
Dialing Options
9.1
150
Not enough data
9.2
151
Not enough data
9.4
17
Not enough data
Agent Tools
8.6
146
Not enough data
8.8
142
Not enough data
9.4
147
Not enough data
Automation
8.9
141
Not enough data
8.5
142
Not enough data
8.6
142
Not enough data
Agentic AI - Auto Dialer
8.8
21
Not enough data
8.8
21
Not enough data
AI Capabilities - Auto Dialer
9.4
17
Not enough data
9.3
17
Not enough data
9.5
17
Not enough data
Customer Requirements
Not enough data
8.5
52
Not enough data
8.5
51
Not enough data
8.5
53
Contracts
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.4
51
Revenue
Not enough data
8.5
53
Not enough data
8.5
51
Not enough data
8.4
48
Text Messaging
8.8
265
|
Verified
Not enough data
9.3
287
|
Verified
Not enough data
9.3
282
|
Verified
Not enough data
8.7
267
|
Verified
Not enough data
8.4
252
Not enough data
8.7
257
Not enough data
8.9
256
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
280
|
Verified
Not enough data
9.1
276
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
263
|
Verified
Not enough data
Agentic AI - SMS Marketing
8.6
15
Not enough data
8.4
15
Not enough data
9.0
15
Not enough data
8.7
15
Not enough data
8.9
15
Not enough data
8.6
15
Not enough data
Channels
8.6
105
Not enough data
8.6
107
Not enough data
8.0
107
Not enough data
Design
8.5
109
Not enough data
7.9
106
Not enough data
8.9
107
Not enough data
8.9
106
Not enough data
9.0
103
Not enough data
Generative AI
8.3
103
Not enough data
8.8
102
Not enough data
Platform Basics
Not enough data
8.4
97
Not enough data
8.6
92
Not enough data
8.5
96
Not enough data
8.3
88
Not enough data
8.8
55
Agentic AI - Customer Journey Mapping
Not enough data
6.7
10
Content
Not enough data
8.9
78
Not enough data
8.6
75
Not enough data
8.5
75
Not enough data
8.7
76
Not enough data
8.6
74
Collaboration
Not enough data
8.7
75
Not enough data
8.5
77
Not enough data
8.9
79
Not enough data
8.9
82
Not enough data
8.7
76
Not enough data
8.6
74
Lead Monitoring
Not enough data
9.0
41
Not enough data
8.9
41
Not enough data
8.7
41
Agentic AI - Lead Capture
Not enough data
7.1
26
Not enough data
7.1
26
Data Capture
Not enough data
8.3
41
Not enough data
8.5
41
Not enough data
8.1
41
Not enough data
8.3
41
Analytics
Not enough data
9.1
41
Not enough data
8.8
41
Customization
Not enough data
8.7
40
Not enough data
8.5
40
Not enough data
8.8
41
Not enough data
8.7
41
Platform
8.6
37
Not enough data
9.1
38
Not enough data
9.2
38
Not enough data
9.3
38
Not enough data
9.1
37
Not enough data
8.6
37
Not enough data
9.0
37
Not enough data
Generative AI
9.1
37
Not enough data
Workforce Management
9.3
38
Not enough data
9.1
37
Not enough data
Call Center Infrastructure (CCI)
9.8
9
Not enough data
9.6
9
Not enough data
9.8
10
Not enough data
9.8
9
Not enough data
Administrative
9.7
40
Not enough data
9.2
39
Not enough data
Agentic AI - Lead Scoring
Not enough data
6.1
11
Not enough data
6.4
12
Not enough data
6.4
11
Not enough data
6.5
11
Attribution
Not enough data
8.4
20
Not enough data
8.5
21
Not enough data
7.9
20
Discovery
Not enough data
8.6
21
Not enough data
8.3
20
Not enough data
8.2
21
Management
Not enough data
8.3
21
Not enough data
8.3
21
Platform
Not enough data
8.3
21
Not enough data
8.3
20
Agentic AI - Sales Performance Management
Not enough data
7.9
20
Not enough data
8.2
19
Not enough data
7.8
20
Incentives
Not enough data
8.2
152
|
Verified
Not enough data
8.3
159
|
Verified
Not enough data
8.0
151
|
Verified
Not enough data
8.4
160
|
Verified
Personalization
Not enough data
8.5
176
|
Verified
Not enough data
8.6
177
|
Verified
Not enough data
8.6
183
|
Verified
Not enough data
8.4
170
|
Verified
Administrative
Not enough data
8.5
168
|
Verified
Not enough data
8.5
172
|
Verified
Not enough data
8.3
160
Agentic AI - Email Tracking
8.7
22
7.6
29
8.3
22
7.4
28
8.1
20
7.5
29
8.3
21
6.9
28
8.2
21
6.9
29
8.1
20
7.4
29
8.2
21
7.5
28
Analytics
8.6
488
8.3
138
Feature Not Available
8.3
144
Feature Not Available
8.4
145
Customizations
9.0
496
8.7
149
9.2
496
8.8
146
8.8
521
8.7
147
8.6
477
8.7
143
9.2
519
8.6
148
Generative AI
Feature Not Available
7.6
59
Agentic AI - Sales Analytics
9.0
17
7.4
28
8.9
17
7.5
28
8.8
16
7.0
28
9.0
17
7.3
28
8.4
17
7.4
28
Data Sourcing
8.5
163
8.3
143
8.7
163
8.4
147
8.5
163
8.3
140
8.8
166
8.6
152
8.6
160
8.5
144
Predictive Analytics
8.6
160
8.5
144
8.7
160
8.3
136
8.3
155
8.0
122
8.4
158
8.2
128
Sales Management
9.1
161
8.5
151
8.3
157
8.3
129
8.8
156
8.5
142
9.2
161
8.8
149
Agentic AI - Outbound Call Tracking
8.5
24
Not enough data
8.4
24
Not enough data
Calling
9.2
664
Not enough data
Feature Not Available
Not enough data
9.0
645
Not enough data
9.3
659
Not enough data
8.9
29
Not enough data
Contacts
8.8
655
Not enough data
8.7
618
Not enough data
9.0
653
Not enough data
Insights
9.3
676
Not enough data
9.0
630
Not enough data
8.7
592
Not enough data
9.0
652
Not enough data
8.8
631
Not enough data
9.0
28
Not enough data
Agentic AI - Sales Enablement
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Content Management
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Analytics
Not enough data
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Close and Zoho CRM are categorized as Sales Engagement, AI Sales Assistant, Sales Analytics, Email Tracking, and CRM
Unique Categories
Close is categorized as Customer Communications Management, SMS Marketing, Outbound Call Tracking, Call Center Infrastructure (CCI), and Auto Dialer
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Quote Management, Sales Gamification, Sales Performance Management, CPQ, Lead Capture, Lead Scoring, Sales Enablement, and Insurance CRM
Reviews
Reviewers' Company Size
Close
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
15.1%
Computer Software
8.6%
Real Estate
8.2%
Financial Services
6.6%
Information Technology and Services
5.4%
Other
56.0%
Information Technology and Services
16.0%
Computer Software
9.8%
Marketing and Advertising
8.9%
Real Estate
3.5%
Financial Services
3.5%
Other
58.2%
Alternatives
Discussions
How fast does close read the feedback provided?
1 Comment
SW
Hi Kamaldeep, thank you for providing feedback for the Close team! We're always working to improve our CRM and take customer feedback seriously. We see all...Read more
how do I integrate WhatsApp?
1 Comment
KS
You can use Zapier or use API's to link them manually.Read more
How long does it take to generate a new integration?
1 Comment
PE
Hey Camila, we do not have an integration with Apollo at this time. However, you can request one in this form on our website...Read more
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 Comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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