Compare Close vs VanillaSoft

See this
comparison of Close vs. VanillaSoft
based on data from user reviews. Close rates 4.3/5 stars with 83 reviews. VanillaSoft rates 4.5/5 stars with 142 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Basic
$65
per user/month
Base Platform
$80
per user per month
 
Professional
$95
per user/month
 
Business
$145
per user/month
 
Free Trial
Free Trial
Close
Basic
$65per user/month
Professional
$95per user/month
Business
$145per user/month
Free Trial
VanillaSoft
Base Platform
$80per user per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.4
9.2
Ease of Use
Ease of Use
8.9
9.2
Ease of Setup
Ease of Setup
8.2
8.5
Ease of Admin
Ease of Admin
7.9
8.8
Quality of Support
Quality of Support
8.2
9.0
Ease of Doing Business With
Ease of Doing Business With
8.5
9.4
Product Direction (% positive)
Product Direction (% positive)
8.8
9.0
Meets Requirements
Close
8.4
VanillaSoft
9.2
Ease of Use
Close
8.9
VanillaSoft
9.2
Ease of Setup
Close
8.2
VanillaSoft
8.5
Ease of Admin
Close
7.9
VanillaSoft
8.8
Quality of Support
Close
8.2
VanillaSoft
9.0
Ease of Doing Business With
Close
8.5
VanillaSoft
9.4
Product Direction (% positive)
Close
8.8
VanillaSoft
9.0

Features

Calling
Record Calls
Close
9.2
VanillaSoft
9.2
Generate Location
Close
Not enough data available
VanillaSoft
8.8
Call Types
Close
8.3
VanillaSoft
9.1
Click-to-Call
Close
9.5
VanillaSoft
9.6
Contacts
Personalization
Close
8.5
VanillaSoft
9.4
Information Locater
Close
8.8
VanillaSoft
9.1
Record Prospect Data
Close
9.3
VanillaSoft
9.5
Insights
Notes
Close
9.1
VanillaSoft
9.5
Daily Summary
Close
9.0
VanillaSoft
9.5
Automated Voicemails
Close
9.0
VanillaSoft
8.8
Automated Emails
Close
8.2
VanillaSoft
8.9
Sorts Prospects
Close
8.6
VanillaSoft
9.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
67.5%
64.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.9%
28.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.6%
7.1%
Close
Small-Business
67.5%
Mid-Market
28.9%
Enterprise
3.6%
VanillaSoft
Small-Business
64.5%
Mid-Market
28.4%
Enterprise
7.1%

Reviewers' Industry

 
Information Technology and Services
21.7%
Marketing and Advertising
23.4%
 
Computer Software
20.5%
Education Management
14.2%
 
Marketing and Advertising
15.7%
Insurance
12.8%
 
Internet
15.7%
Higher Education
7.1%
 
Education Management
3.6%
Financial Services
5.7%
 
Other
22.9%
Other
36.9%
Close
Information Technology and Services
21.7%
Computer Software
20.5%
Marketing and Advertising
15.7%
Internet
15.7%
Education Management
3.6%
Other
22.9%
VanillaSoft
Marketing and Advertising
23.4%
Education Management
14.2%
Insurance
12.8%
Higher Education
7.1%
Financial Services
5.7%
Other
36.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Lawerence C.
User in Information Technology and Services

The use is fairly easy to use, has a clean design and an excellent layout. As a business-oriented software, it starts to work with minimal problems and find a way out. In general, positive feedback from our sales team, as employees say that CRM is easy to...

Executive Sponsor in Marketing and Advertising

It was important to us to have a platform that supported outbound calling. Some CRM platforms are really overkill for what we needed and are very time consuming to use; Vanillasoft is designed for volume calls. What we like best is the ability to...

Most Helpful Critical Review
Most Helpful Critical Review
Administrator in Computer Software

Zero reporting No Activity Tracking Terrible integration with other tools Custom fields limitations (only work at lead level) Far too many bugs which lead to duplicate and incorrect data Cannot merge or reassign contacts to new leads No way to limit...

User in Insurance

It’s so finicky. There are frequent outages and sometimes the system decides it just doesn’t want to respond to my click to leave a voice mail and freezes up on me. Super frustrating.

 
Close
Most Helpful Favorable Review
Lawerence C.
User in Information Technology and Services

The use is fairly easy to use, has a clean design and an excellent layout. As a business-oriented software, it starts to work with minimal problems and find a way out. In general, positive feedback from our sales team, as employees say that CRM is easy to...

Most Helpful Critical Review
Administrator in Computer Software

Zero reporting No Activity Tracking Terrible integration with other tools Custom fields limitations (only work at lead level) Far too many bugs which lead to duplicate and incorrect data Cannot merge or reassign contacts to new leads No way to limit...

VanillaSoft
Most Helpful Favorable Review
Executive Sponsor in Marketing and Advertising

It was important to us to have a platform that supported outbound calling. Some CRM platforms are really overkill for what we needed and are very time consuming to use; Vanillasoft is designed for volume calls. What we like best is the ability to...

Most Helpful Critical Review
User in Insurance

It’s so finicky. There are frequent outages and sometimes the system decides it just doesn’t want to respond to my click to leave a voice mail and freezes up on me. Super frustrating.

Screenshots

 
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Videos

 No videos provided

Watch highlights of VanillaSoft's features for Lead Management, Telemarketing and Sales by Phone.

Close
No videos provided
VanillaSoft

Watch highlights of VanillaSoft's features for Lead Management, Telemarketing and Sales by Phone.

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