# Close, Twilio vs Agentforce Sales (formerly Salesforce Sales Cloud) Comparison

| | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.1 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 2,040 | 521 | 25,790 | 
| **Largest Market Segment** | Small-Business (79.2% of reviews) | Small-Business (51.4% of reviews) | Mid-Market (46.0% of reviews) | 
| **Entry Level Price** | $9.00 1 Seat Per Month | No pricing available | $25.00 1 User Per Month | 

---
## Top Pros & Cons

### Close

Pros:
- Ease of Use (753 reviews)
- Helpful (441 reviews)

Cons:
- Missing Features (244 reviews)
- Call Issues (181 reviews)

### Twilio

Pros:
- Ease of Use (40 reviews)
- Easy Integrations (30 reviews)

Cons:
- Expensive (26 reviews)
- Poor Customer Support (23 reviews)

### Agentforce Sales (formerly Salesforce Sales Cloud)

Pros:
- Features (3167 reviews)
- Ease of Use (2065 reviews)

Cons:
- Learning Curve (1092 reviews)
- Limitations (791 reviews)

---
## Ratings Comparison
| Rating | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
  | **Meets Requirements** | 9.1 (1755 reviews) | 8.7 (375 reviews) | 8.8 (14186 reviews) | 
  | **Ease of Use** | 9.2 (1800 reviews) | 8.2 (384 reviews) | 8.2 (18184 reviews) | 
  | **Ease of Setup** | 9.0 (1137 reviews) | 7.7 (223 reviews) | 7.8 (9119 reviews) | 
  | **Ease of Admin** | 9.0 (568 reviews) | 7.9 (197 reviews) | 7.9 (4496 reviews) | 
  | **Quality of Support** | 9.3 (1570 reviews) | 7.8 (341 reviews) | 8.1 (12386 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (563 reviews) | 8.1 (188 reviews) | 8.4 (4462 reviews) | 
  | **Product Direction (% positive)** | 9.5 (1769 reviews) | 8.3 (363 reviews) | 8.3 (13807 reviews) | 

---
## Pricing

### Close

#### Entry-Level Pricing

Plan: Solo

Price: $9.00 1 Seat Per Month

Description: Built for the individual who wants every lead, pipeline, and conversation in one place.

Key Features:
- 1 user included

[Browse all 4 editions](https://www.g2.com/products/close/pricing)

#### Free Trial

Yes

### Twilio

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Agentforce Sales (formerly Salesforce Sales Cloud)

#### Entry-Level Pricing

Plan: Starter Edition

Price: $25.00 1 User Per Month

Description: Out-of-the-box CRM for up to 10 users

Key Features:
- Automatic data capture
- Lead Management
- Opportunity Management

[Browse all 4 editions](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.6/10 | 1526 |
| **Twilio** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.2/10 | 11157 |

#### Sales Force Automation

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Contact & Account Management** | 9.0 (1364 reviews) ✓ Verified | Not enough data | 8.8 (9629 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | Feature Not Available | Not enough data | 8.3 (6402 reviews) ✓ Verified | 
| **Opportunity & Pipeline Mgmt.** | 9.0 (1363 reviews) ✓ Verified | Not enough data | 8.7 (9352 reviews) ✓ Verified | 
| **Task / Activity Management** | 9.0 (1394 reviews) ✓ Verified | Not enough data | 8.3 (9559 reviews) ✓ Verified | 
| **Territory & Quota Management** | 8.3 (1166 reviews) | Not enough data | 8.0 (7327 reviews) ✓ Verified | 
| **Desktop Integration** | 9.1 (1310 reviews) ✓ Verified | Not enough data | 8.2 (7627 reviews) ✓ Verified | 
| **Product & Price List Management** | 8.4 (1124 reviews) | Not enough data | 8.0 (6767 reviews) ✓ Verified | 
| **Quote & Order Management** | 8.3 (1131 reviews) | Not enough data | 8.1 (6668 reviews) ✓ Verified | 
| **Customer Contract Management** | 8.4 (1162 reviews) | Not enough data | 8.3 (7420 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Email Marketing** | 8.7 (1264 reviews) | Not enough data | 8.0 (6681 reviews) ✓ Verified | 
| **Campaign Management** | 8.5 (1219 reviews) | Not enough data | 8.1 (7001 reviews) ✓ Verified | 
| **Lead Management** | 9.2 (1343 reviews) | Not enough data | 8.5 (8141 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 8.2 (1133 reviews) | Not enough data | 7.9 (5429 reviews) | 

#### Customer Support

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Case Management** | 8.7 (1216 reviews) ✓ Verified | Not enough data | 8.3 (6839 reviews) ✓ Verified | 
| **Customer Support Portal** | 8.7 (1226 reviews) ✓ Verified | Not enough data | 8.1 (6387 reviews) ✓ Verified | 
| **Knowledge Base** | 8.7 (1260 reviews) ✓ Verified | Not enough data | 8.2 (6793 reviews) ✓ Verified | 
| **Call Center Features** | 8.7 (1254 reviews) ✓ Verified | Not enough data | 8.0 (5499 reviews) ✓ Verified | 
| **Support Analytics** | 8.6 (1200 reviews) ✓ Verified | Not enough data | 8.2 (5989 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Reporting** | 8.7 (1263 reviews) ✓ Verified | Not enough data | 8.5 (9048 reviews) ✓ Verified | 
| **Dashboards** | 8.8 (1283 reviews) ✓ Verified | Not enough data | 8.5 (9209 reviews) ✓ Verified | 
| **Forecasting** | 8.2 (1142 reviews) | Not enough data | 8.2 (7485 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Social Collaboration Features** | 8.2 (1075 reviews) | Not enough data | 7.9 (5631 reviews) ✓ Verified | 
| **Social Network Integration** | 7.9 (1098 reviews) | Not enough data | 7.8 (5247 reviews) ✓ Verified | 
| **Mobile User Support** | 8.2 (1089 reviews) | Not enough data | 7.7 (6111 reviews) ✓ Verified | 

#### Platform

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Customization** | 8.7 (1197 reviews) ✓ Verified | Not enough data | 8.5 (3694 reviews) ✓ Verified | 
| **Workflow Capability** | 8.8 (1215 reviews) ✓ Verified | Not enough data | 8.5 (3700 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.9 (1197 reviews) | Not enough data | 8.6 (3648 reviews) ✓ Verified | 
| **Internationalization** | 8.5 (1124 reviews) | Not enough data | 8.4 (2906 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 8.0 (1070 reviews) ✓ Verified | Not enough data | 8.5 (3188 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 8.4 (1097 reviews) | Not enough data | 8.1 (3206 reviews) ✓ Verified | 
| **Performance and Reliability** | 9.1 (1216 reviews) ✓ Verified | Not enough data | 8.7 (3686 reviews) ✓ Verified | 
| **Output Document Generation** | 8.4 (1115 reviews) | Not enough data | 8.1 (3032 reviews) | 

#### Integration

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Data Import & Export Tools** | 8.8 (1123 reviews) ✓ Verified | Not enough data | 8.5 (2615 reviews) ✓ Verified | 
| **Integration APIs** | 8.7 (1125 reviews) ✓ Verified | Not enough data | 8.5 (3108 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 8.5 (1060 reviews) ✓ Verified | Not enough data | 8.5 (2921 reviews) ✓ Verified | 

#### Generative AI

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 7.6 (902 reviews) | 

#### Agentic AI - CRM

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.5 (82 reviews) | Not enough data | 8.1 (296 reviews) | 
| **Multi-step Planning** | 8.5 (80 reviews) | Not enough data | 8.0 (253 reviews) | 
| **Cross-system Integration** | 8.5 (81 reviews) | Not enough data | 8.3 (274 reviews) | 
| **Adaptive Learning** | 8.5 (81 reviews) | Not enough data | 8.1 (238 reviews) | 
| **Natural Language Interaction** | 8.7 (81 reviews) | Not enough data | 8.1 (243 reviews) | 
| **Proactive Assistance** | 8.8 (80 reviews) | Not enough data | 8.2 (265 reviews) | 
| **Decision Making** | 8.7 (80 reviews) | Not enough data | 8.3 (262 reviews) | 

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Twilio** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |

#### Reports

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | Not enough data | 
| **Graphs and Charts** | Not enough data | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | Not enough data | 

#### Self Service 

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | Not enough data | 

#### Building Reports

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | Not enough data | 

### Location Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Twilio** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 45 |

#### Cartography

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Map Design** | Not enough data | Not enough data | 8.6 (35 reviews) | 
| **Vector Mapping ** | Not enough data | Not enough data | 8.4 (31 reviews) | 
| **Data Visualization** | Not enough data | Not enough data | 8.6 (35 reviews) | 
| **Overlaying** | Not enough data | Not enough data | 8.3 (35 reviews) | 

#### Analysis

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Predictive Analysis** | Not enough data | Not enough data | 8.2 (28 reviews) | 
| **Distance Analysis ** | Not enough data | Not enough data | 8.4 (35 reviews) | 
| **Spatial Analysis** | Not enough data | Not enough data | 8.3 (31 reviews) | 
| **Data Stream** | Not enough data | Not enough data | 8.4 (30 reviews) | 

#### Reporting

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | 8.6 (29 reviews) | 
| **WYSIWYG Design** | Not enough data | Not enough data | 8.3 (24 reviews) | 
| **API Integrations** | Not enough data | Not enough data | 8.6 (22 reviews) | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Twilio** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |

#### Lead Generation

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.9/10 | 147 |
| **Twilio** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.8/10 | 426 |

#### Lead Facilitation

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Customer-facing Chatbot** | 7.9 (133 reviews) | Not enough data | 8.6 (273 reviews) | 
| **Lead Qualification** | 8.6 (133 reviews) | Not enough data | 8.8 (298 reviews) | 
| **Lead Follow-up** | 9.0 (140 reviews) | Not enough data | 8.8 (321 reviews) | 
| **Meeting Scheduling ** | 8.6 (134 reviews) | Not enough data | 8.7 (293 reviews) | 

#### Organization

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Opportunity and Pipeline Management ** | 9.2 (136 reviews) | Not enough data | 9.0 (356 reviews) | 
| **Data Entry** | 8.9 (133 reviews) | Not enough data | 8.8 (349 reviews) | 
| **Integrations / APIs** | 8.9 (133 reviews) | Not enough data | 8.8 (344 reviews) | 

#### Performance Analysis

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Coaching ** | 8.2 (127 reviews) | Not enough data | 8.4 (287 reviews) | 
| **Peformance Tracking** | 8.9 (134 reviews) | Not enough data | 8.8 (311 reviews) | 

#### Sales Analysis

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **ROI Forecasting ** | 8.3 (134 reviews) | Not enough data | 8.5 (285 reviews) | 
| **Sales Forecasting ** | 8.6 (134 reviews) | Not enough data | 8.8 (303 reviews) | 

#### Generative AI

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **AI Text Generation** | 8.4 (82 reviews) | Not enough data | 8.5 (126 reviews) | 
| **AI Text Summarization** | 8.7 (82 reviews) | Not enough data | 8.5 (125 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Autonomous Task Execution** | 9.8 (9 reviews) | Not enough data | 9.2 (32 reviews) | 
| **Multi-step Planning** | 9.6 (9 reviews) | Not enough data | 9.2 (31 reviews) | 
| **Cross-system Integration** | 9.4 (9 reviews) | Not enough data | 9.0 (28 reviews) | 
| **Adaptive Learning** | 9.4 (9 reviews) | Not enough data | 9.1 (27 reviews) | 
| **Natural Language Interaction** | 9.8 (8 reviews) | Not enough data | 9.3 (28 reviews) | 
| **Proactive Assistance** | 8.9 (9 reviews) | Not enough data | 9.0 (28 reviews) | 
| **Decision Making** | 9.8 (8 reviews) | Not enough data | 9.3 (30 reviews) | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.6/10 | 229 |
| **Twilio** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 618 |

#### Integrated Workflows

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Task Management** | 9.1 (220 reviews) | Not enough data | 8.7 (521 reviews) | 
| **Email Tracking/Automation** | 9.1 (223 reviews) | Not enough data | 8.5 (510 reviews) | 
| **Calls and Voice** | 9.0 (215 reviews) | Not enough data | 8.1 (465 reviews) | 
| **Other Outreach Options ** | 8.7 (212 reviews) | Not enough data | 8.1 (459 reviews) | 
| **CRM Integration** | 9.0 (217 reviews) | Not enough data | 8.8 (524 reviews) | 
| **Calendar** | 9.0 (221 reviews) | Not enough data | 8.4 (467 reviews) | 
| **Shared Records** | 8.9 (220 reviews) | Not enough data | 8.6 (480 reviews) | 

#### Repeatability and Reportability

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Content Management** | 8.6 (215 reviews) | Not enough data | 8.4 (481 reviews) | 
| **Workflow Management** | 8.9 (215 reviews) | Not enough data | 8.7 (500 reviews) | 
| **Workflow Performance** | 8.9 (206 reviews) | Not enough data | 8.7 (497 reviews) | 
| **Sales Coaching and Insights** | 8.3 (204 reviews) | Not enough data | 8.3 (481 reviews) | 
| **Gamification** | 7.8 (201 reviews) | Not enough data | 7.8 (414 reviews) | 

#### AI and Automation

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Lead Prioritization** | 8.2 (194 reviews) | Not enough data | 8.5 (462 reviews) | 
| **Lead Scoring** | 8.1 (197 reviews) | Not enough data | 8.4 (469 reviews) | 
| **Best Time of Day Scheduling** | 8.2 (190 reviews) | Not enough data | 8.3 (426 reviews) | 
| **Buyer Intelligence** | 7.9 (198 reviews) | Not enough data | 8.0 (430 reviews) | 
| **Machine Learning** | 7.8 (196 reviews) | Not enough data | 7.8 (415 reviews) | 

#### Generative AI

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **AI Text Generation** | 8.0 (197 reviews) | Not enough data | 7.4 (268 reviews) | 

#### Agentic AI - Sales Engagement

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.5 (32 reviews) | Not enough data | 8.3 (87 reviews) | 
| **Multi-step Planning** | 8.5 (32 reviews) | Not enough data | 8.5 (88 reviews) | 
| **Cross-system Integration** | 8.6 (32 reviews) | Not enough data | 8.6 (86 reviews) | 
| **Adaptive Learning** | 8.3 (31 reviews) | Not enough data | 8.4 (87 reviews) | 
| **Natural Language Interaction** | 8.8 (31 reviews) | Not enough data | 8.3 (87 reviews) | 
| **Proactive Assistance** | 8.8 (32 reviews) | Not enough data | 8.2 (87 reviews) | 
| **Decision Making** | 8.9 (32 reviews) | Not enough data | 8.5 (87 reviews) | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Close** | 9.0/10 | 156 |
| **Twilio** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |

#### Dialing Options

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Preview Dialing** | 9.1 (150 reviews) | Not enough data | Not enough data | 
| **Progressive Dialing** | 9.2 (151 reviews) | Not enough data | Not enough data | 
| **Predictive Dialing** | 9.4 (17 reviews) | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Whisper Coaching ** | 8.6 (146 reviews) | Not enough data | Not enough data | 
| **Callback Scheduling ** | 8.8 (142 reviews) | Not enough data | Not enough data | 
| **Call Recording ** | 9.4 (147 reviews) | Not enough data | Not enough data | 

#### Automation

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Voice Activity Detection** | 8.9 (141 reviews) | Not enough data | Not enough data | 
| **Interactive Voice Response (IVR)** | 8.5 (142 reviews) | Not enough data | Not enough data | 
| **Call Scrubbing** | 8.6 (142 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.8 (21 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.8 (21 reviews) | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Call Prioritization and List Optimization** | 9.4 (17 reviews) | Not enough data | Not enough data | 
| **Compliance Monitoring** | 9.3 (17 reviews) | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | 9.5 (17 reviews) | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Twilio** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 183 |

#### Call Analytics

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 8.7 (132 reviews) | 
| **Machine Learning** | Not enough data | Not enough data | 8.6 (136 reviews) | 
| **Call Analysis** | Not enough data | Not enough data | 8.7 (132 reviews) | 
| **Lead Qualification** | Not enough data | Not enough data | 8.9 (133 reviews) | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 8.7 (141 reviews) | 
| **Speech-to-Text** | Not enough data | Not enough data | 8.7 (125 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 8.3 (59 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.7 (13 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 9.2 (14 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 9.3 (14 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 9.2 (14 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.7 (13 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.9 (14 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 9.0 (14 reviews) | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.8/10 | 313 |
| **Twilio** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |

#### Text Messaging

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Bulk SMS** | 8.8 (265 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Two-Way Text Messaging** | 9.3 (287 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Text Scheduler** | 9.3 (282 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Automatic Replies** | 8.7 (267 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Automatic URL Shortening** | 8.4 (252 reviews) | Not enough data | Not enough data | 
| **MMS Marketing** | 8.7 (257 reviews) | Not enough data | Not enough data | 
| **Personalization** | 8.9 (256 reviews) | Not enough data | Not enough data | 
| **Transactional SMS** | Feature Not Available | Not enough data | Not enough data | 

#### SMS Platform

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Reporting** | 9.0 (280 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Automation** | 9.1 (276 reviews) ✓ Verified | Not enough data | Not enough data | 
| **White Label** | Feature Not Available | Not enough data | Not enough data | 
| **Text-to-Landline** | Feature Not Available | Not enough data | Not enough data | 
| **Short Codes** | Feature Not Available | Not enough data | Not enough data | 
| **API Integration** | 9.0 (263 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.6 (15 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 8.4 (15 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 9.0 (15 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.7 (15 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.9 (15 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 8.6 (15 reviews) | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.6/10 | 117 |
| **Twilio** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |

#### Channels

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Multi-Channel Coverage** | 8.6 (106 reviews) | Not enough data | Not enough data | 
| **Open Listening** | 8.6 (107 reviews) | Not enough data | Not enough data | 
| **Physical Media** | 8.0 (107 reviews) | Not enough data | Not enough data | 

#### Design

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Communications Strategy Development** | 8.5 (109 reviews) | Not enough data | Not enough data | 
| **Create Content** | 7.9 (106 reviews) | Not enough data | Not enough data | 
| **Personalization** | 8.9 (107 reviews) | Not enough data | Not enough data | 
| **Inbound Identification** | 8.9 (106 reviews) | Not enough data | Not enough data | 
| **Regulatory Compliance** | 9.0 (103 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **AI Text Generation** | 8.3 (103 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 8.8 (102 reviews) | Not enough data | Not enough data | 

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Twilio** | 7.8/10 | 131 |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |

#### Functionality

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Ease Of Integration** | Not enough data | 8.1 (115 reviews) ✓ Verified | Not enough data | 
| **API Call Speed** | Not enough data | 8.3 (104 reviews) ✓ Verified | Not enough data | 
| **Communication Varieties** | Not enough data | 8.3 (110 reviews) ✓ Verified | Not enough data | 

#### Support

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Documentation** | Not enough data | 7.5 (108 reviews) ✓ Verified | Not enough data | 
| **Community Support** | Not enough data | Feature Not Available | Not enough data | 
| **Professional Support** | Not enough data | 6.9 (112 reviews) ✓ Verified | Not enough data | 

### Video Platform as a Service (VPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Twilio** | 6.9/10 | 15 |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |

#### API Features

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Live Chat** | Not enough data | 6.7 (12 reviews) | Not enough data | 
| **Screen Sharing** | Not enough data | 6.7 (12 reviews) | Not enough data | 
| **Subtitles and Closed Captions** | Not enough data | 6.7 (13 reviews) | Not enough data | 
| **Custom Video Player** | Not enough data | 7.3 (11 reviews) | Not enough data | 
| **Live Simulcasting** | Not enough data | 7.0 (11 reviews) | Not enough data | 

#### Security and Compliance

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Encryption** | Not enough data | 6.5 (11 reviews) | Not enough data | 
| **Watermarking** | Not enough data | 6.7 (11 reviews) | Not enough data | 
| **HIPAA Compliance** | Not enough data | 7.2 (13 reviews) | Not enough data | 
| **GDPR Compliance** | Not enough data | 7.3 (11 reviews) | Not enough data | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Twilio** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 83 |

#### Revenue Sourcing and Forecasting

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Revenue History** | Not enough data | Not enough data | 8.7 (67 reviews) | 
| **Pipeline Management** | Not enough data | Not enough data | 8.6 (70 reviews) | 
| **Dashboard Analytics** | Not enough data | Not enough data | 8.9 (70 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | Not enough data | 8.6 (64 reviews) | 
| **Data Segmentation** | Not enough data | Not enough data | 8.6 (67 reviews) | 
| **Predictive Forecasting** | Not enough data | Not enough data | 8.4 (59 reviews) | 
| **Revenue Operations Cadence** | Not enough data | Not enough data | 8.2 (59 reviews) | 

#### CRM Data Enrichment

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Calendar Sync** | Not enough data | Not enough data | 8.1 (65 reviews) | 
| **Email Activity Capture** | Not enough data | Not enough data | 8.5 (63 reviews) | 
| **Conversation Intelligence** | Not enough data | Not enough data | 8.2 (60 reviews) | 
| **Marketing Leads** | Not enough data | Not enough data | 8.2 (66 reviews) | 
| **Contact Capture** | Not enough data | Not enough data | 8.5 (57 reviews) | 

#### Account Management

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Nonengaged Accounts** | Not enough data | Not enough data | 8.3 (64 reviews) | 
| **Account optimization** | Not enough data | Not enough data | 8.1 (64 reviews) | 
| **Historical Patterns** | Not enough data | Not enough data | 8.1 (61 reviews) | 
| **Rep Performance** | Not enough data | Not enough data | 8.3 (60 reviews) | 
| **Account Engagement** | Not enough data | Not enough data | 8.7 (57 reviews) | 
| **Historical Win/Loss Patterns** | Not enough data | Not enough data | 8.4 (57 reviews) | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.2 (23 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.5 (24 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.5 (22 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.2 (22 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.4 (24 reviews) | 

### Field Sales

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Twilio** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.6/10 | 39 |

#### Territory Mapping

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Custom Territory Mapping** | Not enough data | Not enough data | 8.7 (31 reviews) | 
| **Strategic Selling** | Not enough data | Not enough data | 8.6 (29 reviews) | 
| **Automatic Rep Assignment** | Not enough data | Not enough data | 8.4 (29 reviews) | 

#### Route Planning

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Lead Priority** | Not enough data | Not enough data | 8.9 (28 reviews) | 
| **Optimized Sales Routes** | Not enough data | Not enough data | 9.0 (30 reviews) | 
| **Map Directions** | Not enough data | Not enough data | 9.1 (31 reviews) | 

#### Sales Performance Management

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Gamification** | Not enough data | Not enough data | 8.3 (26 reviews) | 
| **Performance Dashboards** | Not enough data | Not enough data | 8.3 (29 reviews) | 
| **Sales Rep Tracker** | Not enough data | Not enough data | 9.0 (29 reviews) | 

#### Presentation and Forms

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Video and Interactive Media** | Not enough data | Not enough data | 8.0 (25 reviews) | 
| **Digital Contracts** | Not enough data | Not enough data | 8.2 (28 reviews) | 
| **E-signature** | Not enough data | Not enough data | 8.5 (28 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Close** | 9.3/10 | 42 |
| **Twilio** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |

#### Platform

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Omnichannel** | 8.6 (37 reviews) | Not enough data | Not enough data | 
| **Mobile Access** | 9.1 (38 reviews) | Not enough data | Not enough data | 
| **Queue Management** | 9.2 (38 reviews) | Not enough data | Not enough data | 
| **Call Routing** | 9.3 (38 reviews) | Not enough data | Not enough data | 
| **Call Back** | 9.1 (37 reviews) | Not enough data | Not enough data | 
| **IVR** | 8.6 (37 reviews) | Not enough data | Not enough data | 
| **Automatic Call Distribution** | 9.0 (37 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **AI Text-to-Speech** | 9.1 (37 reviews) | Not enough data | Not enough data | 

#### Workforce Management

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Call Monitoring** | 9.3 (38 reviews) | Not enough data | Not enough data | 
| **Performance Evaluation** | 9.1 (37 reviews) | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Autonomous Task Execution** | 9.8 (9 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 9.6 (9 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 9.8 (10 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 9.8 (9 reviews) | Not enough data | Not enough data | 

#### Administrative

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Call Recording** | 9.7 (40 reviews) | Not enough data | Not enough data | 
| **Reporting & Dashboards** | 9.2 (39 reviews) | Not enough data | Not enough data | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Twilio** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 181 |

#### Integrations

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **MS Teams Integration** | Not enough data | Not enough data | 8.1 (158 reviews) | 
| **Email Integration** | Not enough data | Not enough data | 8.6 (160 reviews) | 
| **Zoom Integration** | Not enough data | Not enough data | 8.1 (159 reviews) | 
| **Google Meet Integration** | Not enough data | Not enough data | 8.1 (158 reviews) | 
| **Salesforce Integration** | Not enough data | Not enough data | 8.8 (161 reviews) | 

#### Branding & Customizatio

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Custom Booking Page** | Not enough data | Not enough data | 8.1 (153 reviews) | 
| **Personalized Links** | Not enough data | Not enough data | 8.2 (157 reviews) | 
| **Personalized Web Embed** | Not enough data | Not enough data | 8.3 (156 reviews) | 

#### Automatic Rules & Configurations

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Set Working Hours** | Not enough data | Not enough data | 8.4 (157 reviews) | 
| **Automatic Updates** | Not enough data | Not enough data | 8.3 (157 reviews) | 
| **Buffer Times** | Not enough data | Not enough data | 8.1 (159 reviews) | 

#### Agentic AI - Business Scheduling

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.4 (34 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.4 (35 reviews) | 

### Sales Planning

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Twilio** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 196 |

#### Sales Performance Features - Sales Planning

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Account Scoring** | Not enough data | Not enough data | 8.5 (173 reviews) | 
| **Revenue Planning** | Not enough data | Not enough data | 8.5 (162 reviews) | 
| **Account Segmentation** | Not enough data | Not enough data | 8.5 (167 reviews) | 
| **Sales Performance** | Not enough data | Not enough data | 8.6 (169 reviews) | 
| **Sales Forecasting** | Not enough data | Not enough data | 8.7 (171 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.8 (166 reviews) | 
| **Scenario Modeling** | Not enough data | Not enough data | 8.2 (162 reviews) | 

#### Territory Management - Sales Planning

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Territory Management** | Not enough data | Not enough data | 8.6 (164 reviews) | 
| **Territory Planning** | Not enough data | Not enough data | 8.5 (170 reviews) | 

#### Quota & Capacity Management - Sales Planning

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Quota Management** | Not enough data | Not enough data | 8.4 (166 reviews) | 
| **Capacity Management** | Not enough data | Not enough data | 8.4 (174 reviews) | 
| **Quota Planning** | Not enough data | Not enough data | 8.4 (166 reviews) | 

#### Agentic AI - Sales Planning

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.5 (56 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.6 (55 reviews) | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Twilio** | 4.9/10 | 5 |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Call Management** | Not enough data | 4.7 (5 reviews) | Not enough data | 
| **Communication Management** | Not enough data | 5.0 (5 reviews) | Not enough data | 
| **Scalability** | Not enough data | 5.0 (5 reviews) | Not enough data | 
| **Integrations** | Not enough data | 5.7 (5 reviews) | Not enough data | 
| **Mobile Accessibility** | Not enough data | 5.3 (5 reviews) | Not enough data | 
| **Accessibility** | Not enough data | 5.3 (5 reviews) | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Security and Compliance** | Not enough data | 4.7 (5 reviews) | Not enough data | 
| **Analytics and Reporting** | Not enough data | 4.3 (5 reviews) | Not enough data | 
| **Support and Reliability** | Not enough data | 3.7 (5 reviews) | Not enough data | 
| **Automated attendant** | Not enough data | 5.0 (5 reviews) | Not enough data | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Twilio** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Transactional Messages** | Not enough data | Not enough data | Not enough data | 
| **Bulk WhatsApp Messaging** | Not enough data | Not enough data | Not enough data | 
| **Conversational Messaging** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Promotional Messages** | Not enough data | Not enough data | Not enough data | 
| **Automated Replies** | Not enough data | Not enough data | Not enough data | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **API Integration** | Not enough data | Not enough data | Not enough data | 
| **WhatsApp Commerce** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Twilio** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | Not enough data | Not enough data | 
| **Call Management** | Not enough data | Not enough data | Not enough data | 
| **Network monitoring** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Virtual PBX** | Not enough data | Not enough data | Not enough data | 
| **SIP trunking services** | Not enough data | Not enough data | Not enough data | 

#### Basic Communication

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Phone Calls** | Not enough data | Not enough data | Not enough data | 
| **Video Calls** | Not enough data | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | Not enough data | 
| **Conference Calls** | Not enough data | Not enough data | Not enough data | 
| **Desk-to-Desk Calls** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Access

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Software Pairing** | Not enough data | Not enough data | Not enough data | 
| **Browser Extension** | Not enough data | Not enough data | Not enough data | 
| **Individual Download** | Not enough data | Not enough data | Not enough data | 

#### Advanced Features

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Hold Music** | Not enough data | Not enough data | Not enough data | 
| **Automated Attendants** | Not enough data | Not enough data | Not enough data | 
| **VOiP Number** | Not enough data | Not enough data | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Twilio** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 513 |

#### Agentic AI - Lead Scoring

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.9 (54 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.2 (53 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.9 (54 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.1 (55 reviews) | 

#### Attribution

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Lead Opportunity** | Not enough data | Not enough data | 8.9 (452 reviews) | 
| **Lead Assignment** | Not enough data | Not enough data | 8.9 (458 reviews) | 
| **Pipeline Acceleration** | Not enough data | Not enough data | 8.6 (433 reviews) | 

#### Discovery

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Lead Management** | Not enough data | Not enough data | 8.9 (462 reviews) | 
| **Scoring/Ranking** | Not enough data | Not enough data | 8.6 (452 reviews) | 
| **Lead Context** | Not enough data | Not enough data | 8.6 (429 reviews) | 

#### Management

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Conversion Viability** | Not enough data | Not enough data | 8.5 (417 reviews) | 
| **Workflow** | Not enough data | Not enough data | 8.6 (438 reviews) | 

#### Platform

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Data Synchronization** | Not enough data | Not enough data | 8.6 (428 reviews) | 
| **Analysis** | Not enough data | Not enough data | 8.6 (429 reviews) | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Twilio** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 684 |

#### Agentic AI - Sales Performance Management

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.5 (68 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.7 (68 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.6 (69 reviews) | 

#### Incentives

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Badges** | Not enough data | Not enough data | 8.2 (432 reviews) | 
| **Triggers** | Not enough data | Not enough data | 8.4 (495 reviews) | 
| **Commission Calculator** | Not enough data | Not enough data | 8.0 (429 reviews) | 
| **Leaderboards** | Not enough data | Not enough data | 8.6 (507 reviews) | 

#### Personalization

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Profiles** | Not enough data | Not enough data | 8.6 (477 reviews) | 
| **Custom Reports** | Not enough data | Not enough data | 8.8 (555 reviews) | 
| **Dashboards** | Not enough data | Not enough data | 8.9 (588 reviews) | 
| **Goal Setting** | Not enough data | Not enough data | 8.6 (531 reviews) | 

#### Administrative

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Integration** | Not enough data | Not enough data | 8.7 (558 reviews) | 
| **Employee Structure** | Not enough data | Not enough data | 8.5 (521 reviews) | 
| **Behavior Monitoring** | Not enough data | Not enough data | 8.4 (502 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.6/10 | 553 |
| **Twilio** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 715 |

#### Agentic AI - Email Tracking

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.7 (22 reviews) | Not enough data | 8.2 (62 reviews) | 
| **Multi-step Planning** | 8.3 (22 reviews) | Not enough data | 8.4 (60 reviews) | 
| **Cross-system Integration** | 8.1 (20 reviews) | Not enough data | 8.4 (60 reviews) | 
| **Adaptive Learning** | 8.3 (21 reviews) | Not enough data | 8.3 (62 reviews) | 
| **Natural Language Interaction** | 8.2 (21 reviews) | Not enough data | 8.4 (61 reviews) | 
| **Proactive Assistance** | 8.1 (20 reviews) | Not enough data | 8.3 (60 reviews) | 
| **Decision Making** | 8.2 (21 reviews) | Not enough data | 8.4 (63 reviews) | 

#### Analytics

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Open Rates** | 8.6 (488 reviews) | Not enough data | 8.3 (569 reviews) | 
| **Link Activity** | Feature Not Available | Not enough data | 8.4 (576 reviews) | 
| **Attachment Activity** | Feature Not Available | Not enough data | 8.3 (590 reviews) | 

#### Customizations

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Email Platform Integration** | 9.0 (496 reviews) | Not enough data | 8.7 (623 reviews) | 
| **Email Scheduling** | 9.2 (496 reviews) | Not enough data | 8.5 (592 reviews) | 
| **Notifications** | 8.8 (521 reviews) | Not enough data | 8.6 (625 reviews) | 
| **Email Categorization** | 8.6 (477 reviews) | Not enough data | 8.4 (570 reviews) | 
| **Templates** | 9.2 (519 reviews) | Not enough data | 8.4 (598 reviews) | 

#### Generative AI

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 7.5 (289 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.7/10 | 176 |
| **Twilio** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 1199 |

#### Agentic AI - Sales Analytics

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Autonomous Task Execution** | 9.0 (17 reviews) | Not enough data | 8.3 (77 reviews) | 
| **Cross-system Integration** | 8.9 (17 reviews) | Not enough data | 8.6 (78 reviews) | 
| **Adaptive Learning** | 8.8 (16 reviews) | Not enough data | 8.4 (77 reviews) | 
| **Natural Language Interaction** | 9.0 (17 reviews) | Not enough data | 8.3 (76 reviews) | 
| **Proactive Assistance** | 8.4 (17 reviews) | Not enough data | 8.3 (77 reviews) | 

#### Data Sourcing

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Data Sourcing** | 8.5 (163 reviews) | Not enough data | 8.5 (966 reviews) | 
| **Exporting & Sharing Data** | 8.7 (163 reviews) | Not enough data | 8.7 (996 reviews) | 
| **Multi-Device Data Visualization** | 8.5 (163 reviews) | Not enough data | 8.4 (898 reviews) | 
| **Interactive Dashboards** | 8.8 (167 reviews) | Not enough data | 8.7 (1027 reviews) | 
| **Data Segmentation** | 8.6 (161 reviews) | Not enough data | 8.6 (958 reviews) | 

#### Predictive Analytics

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Lead Scoring** | 8.6 (160 reviews) | Not enough data | 8.4 (944 reviews) | 
| **Opportunity Scoring** | 8.7 (160 reviews) | Not enough data | 8.6 (958 reviews) | 
| **Risk Analysis** | 8.3 (156 reviews) | Not enough data | 8.1 (851 reviews) | 
| **Live Forecasting** | 8.4 (158 reviews) | Not enough data | 8.3 (892 reviews) | 

#### Sales Management

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Live Pipeline Management** | 9.1 (161 reviews) | Not enough data | 8.7 (982 reviews) | 
| **Sales Gamification** | 8.3 (157 reviews) | Not enough data | 8.1 (853 reviews) | 
| **Account-Based Analytics** | 8.8 (157 reviews) | Not enough data | 8.6 (976 reviews) | 
| **Activity Tracking** | 9.2 (161 reviews) | Not enough data | 8.8 (1045 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.9/10 | 714 |
| **Twilio** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 222 |

#### Agentic AI - Outbound Call Tracking

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.5 (24 reviews) | Not enough data | 8.6 (38 reviews) | 
| **Natural Language Interaction** | 8.4 (24 reviews) | Not enough data | 8.6 (39 reviews) | 

#### Calling

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Record Calls** | 9.2 (665 reviews) | Not enough data | 8.5 (185 reviews) | 
| **Generate Location** | Feature Not Available | Not enough data | 8.4 (176 reviews) | 
| **Call Types** | 9.0 (645 reviews) | Not enough data | 8.7 (185 reviews) | 
| **Click-to-Call** | 9.3 (660 reviews) | Not enough data | 8.7 (183 reviews) | 
| **Auto Dialer** | 8.8 (31 reviews) | Not enough data | 8.6 (44 reviews) | 

#### Contacts

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Personalization** | 8.8 (656 reviews) | Not enough data | 8.8 (176 reviews) | 
| **Information Locater** | 8.7 (618 reviews) | Not enough data | 8.7 (179 reviews) | 
| **Record Prospect Data** | 9.0 (653 reviews) | Not enough data | 8.7 (181 reviews) | 

#### Insights

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Notes** | 9.3 (676 reviews) | Not enough data | 9.1 (189 reviews) | 
| **Daily Summary** | 9.0 (630 reviews) | Not enough data | 8.9 (182 reviews) | 
| **Automated Voicemails** | 8.7 (592 reviews) | Not enough data | 8.3 (178 reviews) | 
| **Automated Emails** | 9.0 (653 reviews) | Not enough data | 8.5 (188 reviews) | 
| **Sorts Prospects** | 8.8 (631 reviews) | Not enough data | 8.4 (182 reviews) | 
| **Automated Note Taking** | 9.0 (29 reviews) | Not enough data | 8.7 (38 reviews) | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Twilio** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 310 |

#### Agentic AI - Sales Coaching

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 9.0 (20 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.9 (20 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 9.1 (20 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 9.2 (20 reviews) | 

#### Training

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 8.8 (255 reviews) | 
| **Coaching Materials** | Not enough data | Not enough data | 8.8 (247 reviews) | 
| **Playbook Creation** | Not enough data | Not enough data | 8.5 (207 reviews) | 
| **Video Record** | Not enough data | Not enough data | 8.5 (242 reviews) | 

#### Feedback

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Review** | Not enough data | Not enough data | 8.8 (236 reviews) | 
| **Scorecard** | Not enough data | Not enough data | 8.6 (232 reviews) | 
| **Coaching Card** | Not enough data | Not enough data | 8.6 (213 reviews) | 
| **Leaderboard** | Not enough data | Not enough data | 8.6 (200 reviews) | 
| **Real-Time Updates** | Not enough data | Not enough data | 8.8 (225 reviews) | 
| **Notifications** | Not enough data | Not enough data | 8.9 (226 reviews) | 
| **Competition** | Not enough data | Not enough data | 8.7 (198 reviews) | 

#### Generative AI

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 7.6 (70 reviews) | 

### Sales Enablement

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Twilio** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 444 |

#### Agentic AI - Sales Enablement

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.0 (33 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.0 (33 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.2 (33 reviews) | 

#### Content Management

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Content Import** | Not enough data | Not enough data | 8.3 (351 reviews) | 
| **Content Creation** | Not enough data | Not enough data | 8.1 (342 reviews) | 
| **Templates** | Not enough data | Not enough data | 8.2 (328 reviews) | 
| **Advanced Search** | Not enough data | Not enough data | 8.5 (318 reviews) | 
| **Content Storage** | Not enough data | Not enough data | 8.3 (335 reviews) | 

#### Analytics

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Reporting** | Not enough data | Not enough data | 8.7 (347 reviews) | 
| **Alerts** | Not enough data | Not enough data | 8.4 (345 reviews) | 
| **Account-Based Engagement** | Not enough data | Not enough data | 8.5 (226 reviews) | 
| **Content Utilization** | Not enough data | Not enough data | 8.3 (351 reviews) | 

#### Learning Management - Sales Enablement

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Sales Training ** | Not enough data | Not enough data | 8.4 (27 reviews) | 
| **Sales Coaching** | Not enough data | Not enough data | 8.4 (27 reviews) | 
| **Sales Onboarding** | Not enough data | Not enough data | 8.5 (27 reviews) | 

#### Revenue Enablement - Sales Enablement

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Cross-Functional Alignment** | Not enough data | Not enough data | 8.3 (26 reviews) | 
| **AI and Automation** | Not enough data | Not enough data | 8.3 (28 reviews) | 
| **End-to-End Customer Journey Insights** | Not enough data | Not enough data | 8.8 (27 reviews) | 

### RCS Business Messaging

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Twilio** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |

#### Messaging - RCS Business Messaging

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Rich Media** | Not enough data | Not enough data | Not enough data | 
| **Interactive Messages** | Not enough data | Not enough data | Not enough data | 
| **Branded Templates** | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **Conversational RCS** | Not enough data | Not enough data | Not enough data | 
| **Transactional RCS** | Not enough data | Not enough data | Not enough data | 
| **Promotional RCS** | Not enough data | Not enough data | Not enough data | 

#### Security / Verification - RCS Business Messaging

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Verified Sender** | Not enough data | Not enough data | Not enough data | 
| **Encryption** | Not enough data | Not enough data | Not enough data | 
| **Authentification** | Not enough data | Not enough data | Not enough data | 

#### Analytics / Deliverability - RCS Business Messaging

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Read Receipts** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **SMS Fallback** | Not enough data | Not enough data | Not enough data | 

#### AI - RCS Business Messaging

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **AI** | Not enough data | Not enough data | Not enough data | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Twilio** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 10.0/10 | 8 |

#### Agentic AI - Revenue AI Platforms

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 10.0 (5 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Conversation Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Predictive Forecasting** | Not enough data | Not enough data | Not enough data | 
| **CRM Data Enrichment** | Not enough data | Not enough data | 10.0 (6 reviews) | 
| **Actionable Insights** | Not enough data | Not enough data | Not enough data | 
| **Risk Flagging** | Not enough data | Not enough data | Not enough data | 
| **Workflow Orchestration** | Not enough data | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | Not enough data | 
| **Pipeline & Deal Management** | Not enough data | Not enough data | 9.7 (5 reviews) | 
| **Customer Data Capture** | Not enough data | Not enough data | 10.0 (6 reviews) | 

---
## Categories

**Unique to Close (10):** [CRM Software](https://www.g2.com/categories/crm), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)

**Unique to Twilio (7):** [ RCS Business Messaging Software](https://www.g2.com/categories/rcs-business-messaging), [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms), [Video Platform as a Service (VPaaS) Software](https://www.g2.com/categories/video-platform-as-a-service-vpaas), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Agentforce Sales (formerly Salesforce Sales Cloud) (17):** [Sales Planning Software](https://www.g2.com/categories/sales-planning), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Location Intelligence Software](https://www.g2.com/categories/location-intelligence), [Field Sales Software](https://www.g2.com/categories/field-sales), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [CRM Software](https://www.g2.com/categories/crm), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Close | Twilio | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|---|
| **Small-Business** | 79.2% | 51.4% | 20.6% | 
| **Mid-Market** | 20.2% | 30.3% | 46.0% | 
| **Enterprise** | 0.7% | 18.3% | 33.4% | 

### By Industry

#### Close

- **Marketing and Advertising:** 14.9%
- **Computer Software:** 8.7%
- **Real Estate:** 8.1%
- **Financial Services:** 6.7%
- **Information Technology and Services:** 5.6%
- **Consulting:** 5.3%
- **Professional Training & Coaching:** 4.2%
- **Insurance:** 2.9%
- **Health, Wellness and Fitness:** 2.8%
- **Consumer Services:** 2.5%
- **Other:** 38.3%

#### Twilio

- **Computer Software:** 17.5%
- **Information Technology and Services:** 11.3%
- **Marketing and Advertising:** 6.8%
- **Financial Services:** 5.2%
- **Internet:** 4.8%
- **Health, Wellness and Fitness:** 4.5%
- **Telecommunications:** 3.9%
- **Real Estate:** 2.7%
- **Hospital & Health Care:** 2.5%
- **Non-Profit Organization Management:** 2.5%
- **Other:** 38.3%

#### Agentforce Sales (formerly Salesforce Sales Cloud)

- **Computer Software:** 13.5%
- **Information Technology and Services:** 11.8%
- **Financial Services:** 6.8%
- **Marketing and Advertising:** 4.9%
- **Internet:** 3.2%
- **Non-Profit Organization Management:** 3.0%
- **Telecommunications:** 2.9%
- **Hospital & Health Care:** 2.6%
- **Consulting:** 2.4%
- **Education Management:** 2.4%
- **Other:** 46.5%

---
## Alternatives

### Alternatives to Close

- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13810 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14689 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9651 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3569 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3047 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (638 reviews)
- [Reply](https://www.g2.com/products/reply/reviews) — 4.6/5 stars (1542 reviews)

### Alternatives to Twilio

- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews)
- [MSG91](https://www.g2.com/products/msg91/reviews) — 4.5/5 stars (199 reviews)
- [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) — 4.2/5 stars (404 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2096 reviews)
- [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) — 4.7/5 stars (525 reviews)
- [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) — 4.4/5 stars (504 reviews)
- [Wati](https://www.g2.com/products/wati/reviews) — 4.6/5 stars (481 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Bird](https://www.g2.com/products/messagebird-bird/reviews) — 3.9/5 stars (73 reviews)
- [Infobip](https://www.g2.com/products/infobip/reviews) — 4.3/5 stars (58 reviews)

### Alternatives to Agentforce Sales (formerly Salesforce Sales Cloud)

- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5602 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13810 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9651 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3569 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6644 reviews)
- [Membrain](https://www.g2.com/products/membrain/reviews) — 4.6/5 stars (222 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (299 reviews)

---
## Top Discussions

### Close

- Title: [What is Close used for?](https://www.g2.com/discussions/close-what-is-close-used-for) — 2 comments
  > **Top comment:** "CRM"
- Title: [How long does it take to generate a new integration?](https://www.g2.com/discussions/how-long-does-it-take-to-generate-a-new-integration) — 2 comments, 1 upvote
  > **Top comment:** "Hey Camila, we do not have an integration with Apollo at this time. However, you can request one in this form on our website..."
- Title: [how do I integrate WhatsApp?](https://www.g2.com/discussions/how-do-i-integrate-whatsapp) — 2 comments, 1 upvote
  > **Top comment:** "You can use Zapier or use API's to link them manually."
- Title: [What is Close used for?](https://www.g2.com/discussions/what-is-close-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Close is a conversation-first CRM (customer relationship management) solution built for founders and small, scaling sales teams to manage every conversation..."
- Title: [How fast does close read the feedback provided?](https://www.g2.com/discussions/50910-how-fast-does-close-read-the-feedback-provided) — 1 comment, 1 upvote
  > **Top comment:** "Hi Kamaldeep, thank you for providing feedback for the Close team! We're always working to improve our CRM and take customer feedback seriously. We see all..."

### Twilio

- Title: [Is it possible to do automated skype message using twilio](https://www.g2.com/discussions/is-it-possible-to-do-automated-skype-message-using-twilio) — 2 comments, 1 upvote
  > **Top comment:** "There's no specific API for sending Skype messages, like there is for WhatsApp for example, BUT you could use the Programmable SMS API to send an SMS to a..."
- Title: [What is Twilio used for?](https://www.g2.com/discussions/what-is-twilio-used-for) — 1 comment
  > **Top comment:** "As a Whatsapp Business provider"
- Title: [Is twilio reliable?](https://www.g2.com/discussions/is-twilio-reliable) — 1 comment
  > **Top comment:** "Never had an issue in more than 3 years using it that impacted my business in a significative way"
- Title: [What is the use of twilio?](https://www.g2.com/discussions/what-is-the-use-of-twilio) — 1 comment
  > **Top comment:** "using Twilio as one of my cloud pabx alternatives."

### Agentforce Sales (formerly Salesforce Sales Cloud)

- Title: [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) — 11 comments, 3 upvotes
  > **Top comment:** "Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions..."
- Title: [How can total cost of ownership (TCO) be made better using Salesforce?](https://www.g2.com/discussions/10232-how-can-total-cost-of-ownership-tco-be-made-better-using-salesforce) — 11 comments, 1 upvote
  > **Top comment:** "TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest "
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/salesforce-sales-cloud-what-are-the-features-of-crm-software) — 8 comments, 2 upvotes
  > **Top comment:** " 1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,..."
- Title: [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) — 7 comments
  > **Top comment:** "unify email, social, phone, and chat support and helps manage every channel from one view"
- Title: [How do I figure out how to run report of my own sales techniques](https://www.g2.com/discussions/how-do-i-figure-out-how-to-run-report-of-my-own-sales-techniques) — 7 comments, 1 upvote
  > **Top comment:** "I would need to know about your set up and exactly what you are trying to accomplish."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/close-vs-twilio-vs-agentforce-sales-formerly-salesforce-sales-cloud)