# Close vs SAP Sales Cloud Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Close excels in user-friendliness, with many users highlighting its intuitive interface and ease of use. One user mentioned, "Close is very easy to learn and use as a CRM," which is particularly beneficial for teams focused on pipeline management and customer response.
- **According to verified reviews** , SAP Sales Cloud stands out for its robust integration capabilities, especially with other SAP solutions. Users appreciate how it allows for seamless connections, enabling them to create quotes and manage orders directly within the CRM, enhancing their overall workflow.
- **Users say** that Close offers a quick setup process, making it a smooth start for new users. One reviewer noted, "The initial setup was very easy," which can significantly reduce downtime and help teams hit the ground running.
- **Reviewers mention** that SAP Sales Cloud provides powerful forecasting tools, with one user stating, "The forecasting tools are super accurate," which aids in effective planning and decision-making. This feature is particularly valuable for organizations that rely heavily on data-driven insights.
- **G2 reviewers highlight** that Close's support quality is impressive, with many users praising the responsiveness and helpfulness of the support team. This level of support can be crucial for small businesses that may not have extensive IT resources.
- **According to recent feedback** , SAP Sales Cloud is recognized for its ability to centralize customer information and sales activities in one integrated system. Users appreciate this feature as it simplifies tracking interactions and managing the sales pipeline, making it easier to maintain a comprehensive view of customer relationships.



| | Close | SAP Sales Cloud | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 2,037 | 998 | 
| **Largest Market Segment** | Small-Business (79.1% of reviews) | Enterprise (44.0% of reviews) | 
| **Entry Level Price** | $9.00 1 Seat Per Month | No pricing available | 

---
## Top Pros & Cons

### Close

Pros:
- Ease of Use (819 reviews)
- Helpful (482 reviews)

Cons:
- Missing Features (271 reviews)
- Call Issues (194 reviews)

### SAP Sales Cloud

Pros:
- Ease of Use (101 reviews)
- Integrations (65 reviews)

Cons:
- Learning Curve (86 reviews)
- Limited Customization (49 reviews)

---
## Ratings Comparison
| Rating | Close | SAP Sales Cloud | 
|---|---|---|
  | **Meets Requirements** | 9.1 (1755 reviews) | 8.5 (710 reviews) | 
  | **Ease of Use** | 9.2 (1798 reviews) | 7.9 (723 reviews) | 
  | **Ease of Setup** | 9.0 (1135 reviews) | 8.1 (406 reviews) | 
  | **Ease of Admin** | 9.0 (568 reviews) | 8.0 (262 reviews) | 
  | **Quality of Support** | 9.3 (1570 reviews) | 8.3 (679 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (563 reviews) | 8.5 (262 reviews) | 
  | **Product Direction (% positive)** | 9.5 (1767 reviews) | 8.5 (682 reviews) | 

---
## Pricing

### Close

#### Entry-Level Pricing

Plan: Solo

Price: $9.00 1 Seat Per Month

Description: Built for the individual who wants every lead, pipeline, and conversation in one place.

Key Features:
- 1 user included

[Browse all 4 editions](https://www.g2.com/products/close/pricing)

#### Free Trial

Yes

### SAP Sales Cloud

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.6/10 | 1524 |
| **SAP Sales Cloud** | 8.1/10 | 621 |

#### Sales Force Automation

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **Contact & Account Management** | 9.0 (1362 reviews) ✓ Verified | 8.3 (479 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | Feature Not Available | 8.2 (314 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 9.0 (1363 reviews) ✓ Verified | 8.3 (443 reviews) ✓ Verified | 
| **Task / Activity Management** | 9.0 (1394 reviews) ✓ Verified | 8.3 (457 reviews) ✓ Verified | 
| **Territory & Quota Management** | 8.3 (1166 reviews) | 8.1 (406 reviews) ✓ Verified | 
| **Desktop Integration** | 9.1 (1310 reviews) ✓ Verified | 8.1 (430 reviews) ✓ Verified | 
| **Product & Price List Management** | 8.4 (1124 reviews) | 8.1 (429 reviews) ✓ Verified | 
| **Quote & Order Management** | 8.3 (1131 reviews) | 8.2 (434 reviews) ✓ Verified | 
| **Customer Contract Management** | 8.4 (1162 reviews) | 8.2 (448 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **Email Marketing** | 8.7 (1264 reviews) | 7.9 (381 reviews) ✓ Verified | 
| **Campaign Management** | 8.5 (1219 reviews) | 8.2 (305 reviews) | 
| **Lead Management** | 9.2 (1342 reviews) | 8.4 (408 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 8.2 (1133 reviews) | 8.1 (348 reviews) ✓ Verified | 

#### Customer Support

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **Case Management** | 8.7 (1216 reviews) ✓ Verified | 8.4 (412 reviews) ✓ Verified | 
| **Customer Support Portal** | 8.7 (1226 reviews) ✓ Verified | 8.2 (422 reviews) ✓ Verified | 
| **Knowledge Base** | 8.7 (1260 reviews) ✓ Verified | 8.2 (419 reviews) ✓ Verified | 
| **Call Center Features** | 8.7 (1253 reviews) ✓ Verified | 8.0 (381 reviews) ✓ Verified | 
| **Support Analytics** | 8.6 (1200 reviews) ✓ Verified | 8.2 (410 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **Reporting** | 8.7 (1263 reviews) ✓ Verified | 8.2 (466 reviews) ✓ Verified | 
| **Dashboards** | 8.8 (1283 reviews) ✓ Verified | 8.2 (464 reviews) ✓ Verified | 
| **Forecasting** | 8.2 (1142 reviews) | 8.2 (421 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **Social Collaboration Features** | 8.2 (1075 reviews) | 8.1 (270 reviews) | 
| **Social Network Integration** | 7.9 (1098 reviews) | 8.0 (217 reviews) | 
| **Mobile User Support** | 8.2 (1089 reviews) | 7.8 (341 reviews) ✓ Verified | 

#### Platform

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **Customization** | 8.7 (1197 reviews) ✓ Verified | 8.0 (293 reviews) ✓ Verified | 
| **Workflow Capability** | 8.8 (1215 reviews) ✓ Verified | 8.3 (290 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.9 (1197 reviews) | 8.5 (293 reviews) ✓ Verified | 
| **Internationalization** | 8.5 (1124 reviews) | 8.3 (260 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 8.0 (1070 reviews) ✓ Verified | 8.2 (269 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 8.4 (1097 reviews) | 8.4 (276 reviews) ✓ Verified | 
| **Performance and Reliability** | 9.1 (1215 reviews) ✓ Verified | 8.3 (299 reviews) ✓ Verified | 
| **Output Document Generation** | 8.4 (1115 reviews) | 8.3 (281 reviews) ✓ Verified | 

#### Integration

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **Data Import & Export Tools** | 8.8 (1123 reviews) ✓ Verified | 8.4 (288 reviews) ✓ Verified | 
| **Integration APIs** | 8.7 (1125 reviews) ✓ Verified | 8.2 (272 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 8.5 (1059 reviews) ✓ Verified | 8.1 (251 reviews) ✓ Verified | 

#### Generative AI

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 7.5 (138 reviews) | 

#### Agentic AI - CRM

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (82 reviews) | 7.0 (42 reviews) | 
| **Multi-step Planning** | 8.5 (80 reviews) | 7.3 (41 reviews) | 
| **Cross-system Integration** | 8.6 (80 reviews) | 7.7 (44 reviews) | 
| **Adaptive Learning** | 8.5 (81 reviews) | 7.4 (43 reviews) | 
| **Natural Language Interaction** | 8.7 (81 reviews) | 7.6 (41 reviews) | 
| **Proactive Assistance** | 8.8 (80 reviews) | 7.7 (43 reviews) | 
| **Decision Making** | 8.7 (80 reviews) | 7.8 (42 reviews) | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.9/10 | 147 |
| **SAP Sales Cloud** | N/A | N/A |

#### Lead Facilitation

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **Customer-facing Chatbot** | 7.9 (133 reviews) | Not enough data | 
| **Lead Qualification** | 8.6 (133 reviews) | Not enough data | 
| **Lead Follow-up** | 9.0 (140 reviews) | Not enough data | 
| **Meeting Scheduling ** | 8.6 (134 reviews) | Not enough data | 

#### Organization

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 9.2 (136 reviews) | Not enough data | 
| **Data Entry** | 8.9 (133 reviews) | Not enough data | 
| **Integrations / APIs** | 8.9 (133 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **Coaching ** | 8.2 (127 reviews) | Not enough data | 
| **Peformance Tracking** | 8.9 (134 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **ROI Forecasting ** | 8.3 (134 reviews) | Not enough data | 
| **Sales Forecasting ** | 8.6 (134 reviews) | Not enough data | 

#### Generative AI

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **AI Text Generation** | 8.4 (82 reviews) | Not enough data | 
| **AI Text Summarization** | 8.7 (82 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **Autonomous Task Execution** | 9.8 (9 reviews) | Not enough data | 
| **Multi-step Planning** | 9.6 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 9.4 (9 reviews) | Not enough data | 
| **Adaptive Learning** | 9.4 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.8 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (9 reviews) | Not enough data | 
| **Decision Making** | 9.8 (8 reviews) | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.6/10 | 229 |
| **SAP Sales Cloud** | N/A | N/A |

#### Integrated Workflows

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **Task Management** | 9.1 (220 reviews) | Not enough data | 
| **Email Tracking/Automation** | 9.1 (223 reviews) | Not enough data | 
| **Calls and Voice** | 9.0 (215 reviews) | Not enough data | 
| **Other Outreach Options ** | 8.7 (212 reviews) | Not enough data | 
| **CRM Integration** | 9.0 (217 reviews) | Not enough data | 
| **Calendar** | 9.0 (221 reviews) | Not enough data | 
| **Shared Records** | 8.9 (220 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **Content Management** | 8.6 (215 reviews) | Not enough data | 
| **Workflow Management** | 8.9 (215 reviews) | Not enough data | 
| **Workflow Performance** | 8.9 (206 reviews) | Not enough data | 
| **Sales Coaching and Insights** | 8.3 (204 reviews) | Not enough data | 
| **Gamification** | 7.8 (201 reviews) | Not enough data | 

#### AI and Automation

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **Lead Prioritization** | 8.2 (194 reviews) | Not enough data | 
| **Lead Scoring** | 8.1 (197 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 8.2 (190 reviews) | Not enough data | 
| **Buyer Intelligence** | 7.9 (198 reviews) | Not enough data | 
| **Machine Learning** | 7.8 (196 reviews) | Not enough data | 

#### Generative AI

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **AI Text Generation** | 8.0 (197 reviews) | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (32 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (32 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (32 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (31 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.8 (31 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (32 reviews) | Not enough data | 
| **Decision Making** | 8.9 (32 reviews) | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Close** | 9.0/10 | 156 |
| **SAP Sales Cloud** | N/A | N/A |

#### Dialing Options

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **Preview Dialing** | 9.1 (150 reviews) | Not enough data | 
| **Progressive Dialing** | 9.2 (151 reviews) | Not enough data | 
| **Predictive Dialing** | 9.4 (17 reviews) | Not enough data | 

#### Agent Tools

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **Whisper Coaching ** | 8.6 (146 reviews) | Not enough data | 
| **Callback Scheduling ** | 8.8 (142 reviews) | Not enough data | 
| **Call Recording ** | 9.4 (147 reviews) | Not enough data | 

#### Automation

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **Voice Activity Detection** | 8.9 (141 reviews) | Not enough data | 
| **Interactive Voice Response (IVR)** | 8.5 (142 reviews) | Not enough data | 
| **Call Scrubbing** | 8.6 (142 reviews) | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **Autonomous Task Execution** | 8.8 (21 reviews) | Not enough data | 
| **Cross-system Integration** | 8.8 (21 reviews) | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **Call Prioritization and List Optimization** | 9.4 (17 reviews) | Not enough data | 
| **Compliance Monitoring** | 9.3 (17 reviews) | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | 9.5 (17 reviews) | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.8/10 | 313 |
| **SAP Sales Cloud** | N/A | N/A |

#### Text Messaging

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **Bulk SMS** | 8.8 (265 reviews) ✓ Verified | Not enough data | 
| **Two-Way Text Messaging** | 9.3 (287 reviews) ✓ Verified | Not enough data | 
| **Text Scheduler** | 9.3 (282 reviews) ✓ Verified | Not enough data | 
| **Automatic Replies** | 8.7 (267 reviews) ✓ Verified | Not enough data | 
| **Automatic URL Shortening** | 8.4 (252 reviews) | Not enough data | 
| **MMS Marketing** | 8.7 (257 reviews) | Not enough data | 
| **Personalization** | 8.9 (256 reviews) | Not enough data | 
| **Transactional SMS** | Feature Not Available | Not enough data | 

#### SMS Platform

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **Reporting** | 9.0 (280 reviews) ✓ Verified | Not enough data | 
| **Automation** | 9.1 (276 reviews) ✓ Verified | Not enough data | 
| **White Label** | Feature Not Available | Not enough data | 
| **Text-to-Landline** | Feature Not Available | Not enough data | 
| **Short Codes** | Feature Not Available | Not enough data | 
| **API Integration** | 9.0 (263 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (15 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (15 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (15 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (15 reviews) | Not enough data | 
| **Decision Making** | 8.6 (15 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.6/10 | 117 |
| **SAP Sales Cloud** | N/A | N/A |

#### Channels

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **Multi-Channel Coverage** | 8.6 (106 reviews) | Not enough data | 
| **Open Listening** | 8.6 (107 reviews) | Not enough data | 
| **Physical Media** | 8.0 (107 reviews) | Not enough data | 

#### Design

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **Communications Strategy Development** | 8.5 (109 reviews) | Not enough data | 
| **Create Content** | 7.9 (106 reviews) | Not enough data | 
| **Personalization** | 8.9 (107 reviews) | Not enough data | 
| **Inbound Identification** | 8.9 (106 reviews) | Not enough data | 
| **Regulatory Compliance** | 9.0 (103 reviews) | Not enough data | 

#### Generative AI

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **AI Text Generation** | 8.3 (103 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (102 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Close** | 9.3/10 | 42 |
| **SAP Sales Cloud** | N/A | N/A |

#### Platform

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **Omnichannel** | 8.6 (37 reviews) | Not enough data | 
| **Mobile Access** | 9.1 (38 reviews) | Not enough data | 
| **Queue Management** | 9.2 (38 reviews) | Not enough data | 
| **Call Routing** | 9.3 (38 reviews) | Not enough data | 
| **Call Back** | 9.1 (37 reviews) | Not enough data | 
| **IVR** | 8.6 (37 reviews) | Not enough data | 
| **Automatic Call Distribution** | 9.0 (37 reviews) | Not enough data | 

#### Generative AI

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **AI Text-to-Speech** | 9.1 (37 reviews) | Not enough data | 

#### Workforce Management

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **Call Monitoring** | 9.3 (38 reviews) | Not enough data | 
| **Performance Evaluation** | 9.1 (37 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **Autonomous Task Execution** | 9.8 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 9.6 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.8 (10 reviews) | Not enough data | 
| **Proactive Assistance** | 9.8 (9 reviews) | Not enough data | 

#### Administrative

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **Call Recording** | 9.7 (40 reviews) | Not enough data | 
| **Reporting & Dashboards** | 9.2 (39 reviews) | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.6/10 | 553 |
| **SAP Sales Cloud** | N/A | N/A |

#### Agentic AI - Email Tracking

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **Autonomous Task Execution** | 8.7 (22 reviews) | Not enough data | 
| **Multi-step Planning** | 8.3 (22 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (20 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (21 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (21 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (20 reviews) | Not enough data | 
| **Decision Making** | 8.2 (21 reviews) | Not enough data | 

#### Analytics

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **Open Rates** | 8.6 (488 reviews) | Not enough data | 
| **Link Activity** | Feature Not Available | Not enough data | 
| **Attachment Activity** | Feature Not Available | Not enough data | 

#### Customizations

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **Email Platform Integration** | 9.0 (496 reviews) | Not enough data | 
| **Email Scheduling** | 9.2 (496 reviews) | Not enough data | 
| **Notifications** | 8.8 (521 reviews) | Not enough data | 
| **Email Categorization** | 8.6 (477 reviews) | Not enough data | 
| **Templates** | 9.2 (519 reviews) | Not enough data | 

#### Generative AI

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.7/10 | 176 |
| **SAP Sales Cloud** | 8.5/10 | 147 |

#### Agentic AI - Sales Analytics

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **Autonomous Task Execution** | 9.0 (17 reviews) | 7.8 (12 reviews) | 
| **Cross-system Integration** | 8.9 (17 reviews) | 7.9 (11 reviews) | 
| **Adaptive Learning** | 8.8 (16 reviews) | 7.8 (12 reviews) | 
| **Natural Language Interaction** | 9.0 (17 reviews) | 7.6 (12 reviews) | 
| **Proactive Assistance** | 8.4 (17 reviews) | 8.1 (12 reviews) | 

#### Data Sourcing

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **Data Sourcing** | 8.5 (163 reviews) | 8.6 (133 reviews) | 
| **Exporting & Sharing Data** | 8.7 (163 reviews) | 8.8 (131 reviews) | 
| **Multi-Device Data Visualization** | 8.5 (163 reviews) | 8.6 (128 reviews) | 
| **Interactive Dashboards** | 8.8 (167 reviews) | 9.0 (131 reviews) | 
| **Data Segmentation** | 8.6 (161 reviews) | 8.6 (131 reviews) | 

#### Predictive Analytics

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **Lead Scoring** | 8.6 (160 reviews) | 8.8 (128 reviews) | 
| **Opportunity Scoring** | 8.7 (160 reviews) | 8.9 (129 reviews) | 
| **Risk Analysis** | 8.3 (156 reviews) | 8.7 (134 reviews) | 
| **Live Forecasting** | 8.4 (158 reviews) | 8.9 (136 reviews) | 

#### Sales Management

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **Live Pipeline Management** | 9.1 (161 reviews) | 8.6 (134 reviews) | 
| **Sales Gamification** | 8.3 (157 reviews) | 8.3 (131 reviews) | 
| **Account-Based Analytics** | 8.8 (157 reviews) | 8.8 (134 reviews) | 
| **Activity Tracking** | 9.2 (161 reviews) | 9.0 (134 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.9/10 | 714 |
| **SAP Sales Cloud** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (24 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (24 reviews) | Not enough data | 

#### Calling

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **Record Calls** | 9.2 (665 reviews) | Not enough data | 
| **Generate Location** | Feature Not Available | Not enough data | 
| **Call Types** | 9.0 (645 reviews) | Not enough data | 
| **Click-to-Call** | 9.3 (660 reviews) | Not enough data | 
| **Auto Dialer** | 8.8 (31 reviews) | Not enough data | 

#### Contacts

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **Personalization** | 8.8 (656 reviews) | Not enough data | 
| **Information Locater** | 8.7 (618 reviews) | Not enough data | 
| **Record Prospect Data** | 9.0 (653 reviews) | Not enough data | 

#### Insights

| Feature | Close | SAP Sales Cloud | 
|---|---|---|
| **Notes** | 9.3 (676 reviews) | Not enough data | 
| **Daily Summary** | 9.0 (630 reviews) | Not enough data | 
| **Automated Voicemails** | 8.7 (592 reviews) | Not enough data | 
| **Automated Emails** | 9.0 (653 reviews) | Not enough data | 
| **Sorts Prospects** | 8.8 (631 reviews) | Not enough data | 
| **Automated Note Taking** | 9.0 (29 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [CRM Software](https://www.g2.com/categories/crm), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics)

**Unique to Close (8):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)



---
## Reviewer Demographics

### By Company Size

| Segment | Close | SAP Sales Cloud | 
|---|---|---|
| **Small-Business** | 79.1% | 20.0% | 
| **Mid-Market** | 20.2% | 36.0% | 
| **Enterprise** | 0.7% | 44.0% | 

### By Industry

#### Close

- **Marketing and Advertising:** 14.9%
- **Computer Software:** 8.7%
- **Real Estate:** 8.1%
- **Financial Services:** 6.7%
- **Information Technology and Services:** 5.6%
- **Consulting:** 5.3%
- **Professional Training & Coaching:** 4.2%
- **Insurance:** 3.0%
- **Health, Wellness and Fitness:** 2.8%
- **Consumer Services:** 2.5%
- **Other:** 38.3%

#### SAP Sales Cloud

- **Information Technology and Services:** 13.9%
- **Computer Software:** 4.9%
- **Accounting:** 4.6%
- **Financial Services:** 3.7%
- **Automotive:** 3.3%
- **Consumer Goods:** 3.0%
- **Telecommunications:** 2.8%
- **Retail:** 2.6%
- **Oil & Energy:** 2.3%
- **Consulting:** 2.3%
- **Other:** 56.6%

---
## Alternatives

### Alternatives to Close

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25784 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13797 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1232 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2927 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14683 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9646 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3568 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3043 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (638 reviews)

### Alternatives to SAP Sales Cloud

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25784 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13797 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3043 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2927 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (951 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1426 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (477 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (941 reviews)

---
## Top Discussions

### Close

- Title: [What is Close used for?](https://www.g2.com/discussions/close-what-is-close-used-for) — 2 comments
  > **Top comment:** "CRM"
- Title: [How long does it take to generate a new integration?](https://www.g2.com/discussions/how-long-does-it-take-to-generate-a-new-integration) — 2 comments, 1 upvote
  > **Top comment:** "Hey Camila, we do not have an integration with Apollo at this time. However, you can request one in this form on our website..."
- Title: [how do I integrate WhatsApp?](https://www.g2.com/discussions/how-do-i-integrate-whatsapp) — 2 comments, 1 upvote
  > **Top comment:** "You can use Zapier or use API's to link them manually."
- Title: [What is Close used for?](https://www.g2.com/discussions/what-is-close-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Close is a conversation-first CRM (customer relationship management) solution built for founders and small, scaling sales teams to manage every conversation..."
- Title: [How fast does close read the feedback provided?](https://www.g2.com/discussions/50910-how-fast-does-close-read-the-feedback-provided) — 1 comment, 1 upvote
  > **Top comment:** "Hi Kamaldeep, thank you for providing feedback for the Close team! We're always working to improve our CRM and take customer feedback seriously. We see all..."

### SAP Sales Cloud

- Title: [What is CRM features?](https://www.g2.com/discussions/what-is-crm-features) — 2 comments
  > **Top comment:** "Automate & streamline sales activities such as managing leads, sales funnel, sales forecasting, sales executives' performance, and so on by leveraging..."
- Title: [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/sap-cloud-for-customer-what-sap-components-are-included-in-sap-crm) — 1 comment *(includes official response)*
  > **Top comment:** "SAP Sales Cloud is a comprehensive sales automation solution helping organizations streamline Lead to Cash processes, increase sales rep/sales manager..."
- Title: [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/what-sap-components-are-included-in-sap-crm) — 1 comment
  > **Top comment:** "Still learning from these SAP Ocean "
- Title: [Is SAP CRM cloud based?](https://www.g2.com/discussions/is-sap-crm-cloud-based) — 1 comment
  > **Top comment:** "Yes - SAP Sales Cloud is a purpose built, cloud native solution. SAP also has older CRM solutions for on-prem deployment. "
- Title: [What is CRM system in SAP?](https://www.g2.com/discussions/what-is-crm-system-in-sap) — 1 comment *(includes official response)*
  > **Top comment:** "SAP Sales Cloud is a  comprehensive sales automation solution, commonly referred to as a 'sales CRM'. SAP also has integrated cloud marketing, commerce,..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/close-vs-sap-sap-sales-cloud)