# Close vs JustCall Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Close excels in user experience, with many praising its **intuitive interface** and ease of use. Users highlight that it is "super easy to learn and use as a CRM," making it a strong choice for those who prioritize a smooth onboarding process.
- **According to verified reviews** , JustCall shines in its **dialing capabilities** , particularly for cold calling. Users appreciate its **parallel and power dialing features** , which enhance connectivity rates, making it a valuable tool for sales teams focused on outreach.
- **Users say** that Close offers a more comprehensive **forecasting feature** , which is crucial for pipeline management. Reviewers mention that this functionality significantly aids in customer response and overall sales strategy, setting it apart from JustCall.
- **Reviewers mention** that while JustCall has a solid setup process, Close's implementation is often described as "very easy," leading to a smoother start for teams looking to integrate a new CRM into their workflow.
- **G2 reviewers highlight** that Close has a higher overall satisfaction score, reflecting its ability to meet user needs effectively. Users appreciate the quality of support, noting that Close has been a "good partner in doing business," which is a critical factor for long-term success.
- **According to recent feedback** , JustCall's multi-user access feature is a standout, allowing multiple teammates to engage in conversations seamlessly. This capability is particularly beneficial for teams that require collaborative communication, although it may not match the overall user satisfaction seen with Close.



| | Close | JustCall | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 2,037 | 2,383 | 
| **Largest Market Segment** | Small-Business (79.1% of reviews) | Small-Business (61.1% of reviews) | 
| **Entry Level Price** | $9.00 1 Seat Per Month | $29.00 2 - User/Month (Billed Annually) | 

---
## Top Pros & Cons

### Close

Pros:
- Ease of Use (819 reviews)
- Helpful (482 reviews)

Cons:
- Missing Features (271 reviews)
- Call Issues (194 reviews)

### JustCall

Pros:
- Ease of Use (853 reviews)
- Features (528 reviews)

Cons:
- Call Issues (466 reviews)
- Call Functionality (324 reviews)

---
## Ratings Comparison
| Rating | Close | JustCall | 
|---|---|---|
  | **Meets Requirements** | 9.1 (1755 reviews) | 8.6 (2154 reviews) | 
  | **Ease of Use** | 9.2 (1798 reviews) | 8.8 (2202 reviews) | 
  | **Ease of Setup** | 9.0 (1135 reviews) | 8.7 (1928 reviews) | 
  | **Ease of Admin** | 9.0 (568 reviews) | 8.6 (732 reviews) | 
  | **Quality of Support** | 9.3 (1570 reviews) | 8.3 (1996 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (563 reviews) | 8.6 (731 reviews) | 
  | **Product Direction (% positive)** | 9.5 (1767 reviews) | 8.7 (2143 reviews) | 

---
## Pricing

### Close

#### Entry-Level Pricing

Plan: Solo

Price: $9.00 1 Seat Per Month

Description: Built for the individual who wants every lead, pipeline, and conversation in one place.

Key Features:
- 1 user included

[Browse all 4 editions](https://www.g2.com/products/close/pricing)

#### Free Trial

Yes

### JustCall

#### Entry-Level Pricing

Plan: Team

Price: $29.00 2 - User/Month (Billed Annually)

Description: Business phone system with CRM integrations

Key Features:
- Local number in 70+ countries
- Unlimited inbound minutes
- Unlimited outbound minutes

[Browse all 8 editions](https://www.g2.com/products/saas-labs-justcall/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.6/10 | 1524 |
| **JustCall** | N/A | N/A |

#### Sales Force Automation

| Feature | Close | JustCall | 
|---|---|---|
| **Contact & Account Management** | 9.0 (1362 reviews) ✓ Verified | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | Feature Not Available | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 9.0 (1363 reviews) ✓ Verified | Not enough data | 
| **Task / Activity Management** | 9.0 (1394 reviews) ✓ Verified | Not enough data | 
| **Territory & Quota Management** | 8.3 (1166 reviews) | Not enough data | 
| **Desktop Integration** | 9.1 (1310 reviews) ✓ Verified | Not enough data | 
| **Product & Price List Management** | 8.4 (1124 reviews) | Not enough data | 
| **Quote & Order Management** | 8.3 (1131 reviews) | Not enough data | 
| **Customer Contract Management** | 8.4 (1162 reviews) | Not enough data | 

#### Marketing Automation

| Feature | Close | JustCall | 
|---|---|---|
| **Email Marketing** | 8.7 (1264 reviews) | Not enough data | 
| **Campaign Management** | 8.5 (1219 reviews) | Not enough data | 
| **Lead Management** | 9.2 (1342 reviews) | Not enough data | 
| **Marketing ROI Analytics** | 8.2 (1133 reviews) | Not enough data | 

#### Customer Support

| Feature | Close | JustCall | 
|---|---|---|
| **Case Management** | 8.7 (1216 reviews) ✓ Verified | Not enough data | 
| **Customer Support Portal** | 8.7 (1226 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 8.7 (1260 reviews) ✓ Verified | Not enough data | 
| **Call Center Features** | 8.7 (1253 reviews) ✓ Verified | Not enough data | 
| **Support Analytics** | 8.6 (1200 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | Close | JustCall | 
|---|---|---|
| **Reporting** | 8.7 (1263 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.8 (1283 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 8.2 (1142 reviews) | Not enough data | 

#### Mobile & Social

| Feature | Close | JustCall | 
|---|---|---|
| **Social Collaboration Features** | 8.2 (1075 reviews) | Not enough data | 
| **Social Network Integration** | 7.9 (1098 reviews) | Not enough data | 
| **Mobile User Support** | 8.2 (1089 reviews) | Not enough data | 

#### Platform

| Feature | Close | JustCall | 
|---|---|---|
| **Customization** | 8.7 (1197 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.8 (1215 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.9 (1197 reviews) | Not enough data | 
| **Internationalization** | 8.5 (1124 reviews) | Not enough data | 
| **Sandbox / Test Environments** | 8.0 (1070 reviews) ✓ Verified | Not enough data | 
| **Document & Content Mgmt.** | 8.4 (1097 reviews) | Not enough data | 
| **Performance and Reliability** | 9.1 (1215 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | 8.4 (1115 reviews) | Not enough data | 

#### Integration

| Feature | Close | JustCall | 
|---|---|---|
| **Data Import & Export Tools** | 8.8 (1123 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 8.7 (1125 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 8.5 (1059 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Close | JustCall | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 

#### Agentic AI - CRM

| Feature | Close | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (82 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (80 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (80 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (81 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (81 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (80 reviews) | Not enough data | 
| **Decision Making** | 8.7 (80 reviews) | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **JustCall** | 7.7/10 | 320 |

#### Ticket and Case Management

| Feature | Close | JustCall | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.1 (150 reviews) | 
| **Ticket response user experience** | Not enough data | 8.0 (150 reviews) | 
| **Workflow** | Not enough data | 7.9 (145 reviews) | 
| **Response Automation** | Not enough data | 7.6 (146 reviews) | 
| **SLA Management** | Not enough data | 7.5 (135 reviews) | 
| **Attachments/Screencasts** | Not enough data | 8.0 (140 reviews) | 
| **Ticket Collaboration** | Not enough data | 7.6 (133 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.0 (143 reviews) | 

#### Generative AI

| Feature | Close | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (105 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (36 reviews) | 

#### Agentic AI - Help Desk

| Feature | Close | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.2 (10 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (10 reviews) | 

#### Communication Channels

| Feature | Close | JustCall | 
|---|---|---|
| **Customer Portal** | Not enough data | 7.7 (135 reviews) | 
| **Email to Case** | Not enough data | 7.7 (132 reviews) | 
| **Chat/Live Support** | Not enough data | 7.9 (142 reviews) | 
| **Social Integration** | Not enough data | 7.2 (129 reviews) | 
| **Voice** | Not enough data | 8.5 (141 reviews) | 

#### Platform

| Feature | Close | JustCall | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.9 (145 reviews) | 
| **Customization ** | Not enough data | 7.8 (286 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.4 (149 reviews) | 
| **Integration** | Not enough data | 8.3 (150 reviews) | 
| **Reporting** | Not enough data | 8.1 (148 reviews) | 
| **Dashboards** | Not enough data | 8.4 (148 reviews) | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.9/10 | 147 |
| **JustCall** | 7.7/10 | 61 |

#### Lead Facilitation

| Feature | Close | JustCall | 
|---|---|---|
| **Customer-facing Chatbot** | 7.9 (133 reviews) | Feature Not Available | 
| **Lead Qualification** | 8.6 (133 reviews) | Feature Not Available | 
| **Lead Follow-up** | 9.0 (140 reviews) | 7.5 (54 reviews) | 
| **Meeting Scheduling ** | 8.6 (134 reviews) | 7.9 (56 reviews) | 

#### Organization

| Feature | Close | JustCall | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 9.2 (136 reviews) | Feature Not Available | 
| **Data Entry** | 8.9 (133 reviews) | Feature Not Available | 
| **Integrations / APIs** | 8.9 (133 reviews) | Feature Not Available | 

#### Performance Analysis

| Feature | Close | JustCall | 
|---|---|---|
| **Coaching ** | 8.2 (127 reviews) | 7.8 (55 reviews) | 
| **Peformance Tracking** | 8.9 (134 reviews) | 8.0 (56 reviews) | 

#### Sales Analysis

| Feature | Close | JustCall | 
|---|---|---|
| **ROI Forecasting ** | 8.3 (134 reviews) | Feature Not Available | 
| **Sales Forecasting ** | 8.6 (134 reviews) | Feature Not Available | 

#### Generative AI

| Feature | Close | JustCall | 
|---|---|---|
| **AI Text Generation** | 8.4 (82 reviews) | 7.3 (56 reviews) | 
| **AI Text Summarization** | 8.7 (82 reviews) | Feature Not Available | 

#### Agentic AI - AI Sales Assistant

| Feature | Close | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | 9.8 (9 reviews) | 7.5 (12 reviews) | 
| **Multi-step Planning** | 9.6 (9 reviews) | 7.0 (11 reviews) | 
| **Cross-system Integration** | 9.4 (9 reviews) | 6.5 (10 reviews) | 
| **Adaptive Learning** | 9.4 (9 reviews) | 7.9 (13 reviews) | 
| **Natural Language Interaction** | 9.8 (8 reviews) | 7.4 (12 reviews) | 
| **Proactive Assistance** | 8.9 (9 reviews) | 7.1 (13 reviews) | 
| **Decision Making** | 9.8 (8 reviews) | 8.2 (11 reviews) | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.6/10 | 229 |
| **JustCall** | N/A | N/A |

#### Integrated Workflows

| Feature | Close | JustCall | 
|---|---|---|
| **Task Management** | 9.1 (220 reviews) | Not enough data | 
| **Email Tracking/Automation** | 9.1 (223 reviews) | Not enough data | 
| **Calls and Voice** | 9.0 (215 reviews) | Not enough data | 
| **Other Outreach Options ** | 8.7 (212 reviews) | Not enough data | 
| **CRM Integration** | 9.0 (217 reviews) | Not enough data | 
| **Calendar** | 9.0 (221 reviews) | Not enough data | 
| **Shared Records** | 8.9 (220 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Close | JustCall | 
|---|---|---|
| **Content Management** | 8.6 (215 reviews) | Not enough data | 
| **Workflow Management** | 8.9 (215 reviews) | Not enough data | 
| **Workflow Performance** | 8.9 (206 reviews) | Not enough data | 
| **Sales Coaching and Insights** | 8.3 (204 reviews) | Not enough data | 
| **Gamification** | 7.8 (201 reviews) | Not enough data | 

#### AI and Automation

| Feature | Close | JustCall | 
|---|---|---|
| **Lead Prioritization** | 8.2 (194 reviews) | Not enough data | 
| **Lead Scoring** | 8.1 (197 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 8.2 (190 reviews) | Not enough data | 
| **Buyer Intelligence** | 7.9 (198 reviews) | Not enough data | 
| **Machine Learning** | 7.8 (196 reviews) | Not enough data | 

#### Generative AI

| Feature | Close | JustCall | 
|---|---|---|
| **AI Text Generation** | 8.0 (197 reviews) | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Close | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (32 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (32 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (32 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (31 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.8 (31 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (32 reviews) | Not enough data | 
| **Decision Making** | 8.9 (32 reviews) | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Close** | 9.0/10 | 156 |
| **JustCall** | 8.5/10 | 627 |

#### Dialing Options

| Feature | Close | JustCall | 
|---|---|---|
| **Preview Dialing** | 9.1 (150 reviews) | 8.4 (576 reviews) | 
| **Progressive Dialing** | 9.2 (151 reviews) | 8.5 (572 reviews) ✓ Verified | 
| **Predictive Dialing** | 9.4 (17 reviews) | 8.5 (9 reviews) | 

#### Agent Tools

| Feature | Close | JustCall | 
|---|---|---|
| **Whisper Coaching ** | 8.6 (146 reviews) | 7.9 (540 reviews) ✓ Verified | 
| **Callback Scheduling ** | 8.8 (142 reviews) | 8.1 (561 reviews) ✓ Verified | 
| **Call Recording ** | 9.4 (147 reviews) | 9.0 (582 reviews) ✓ Verified | 

#### Automation

| Feature | Close | JustCall | 
|---|---|---|
| **Voice Activity Detection** | 8.9 (141 reviews) | 8.1 (544 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | 8.5 (142 reviews) | 8.1 (542 reviews) ✓ Verified | 
| **Call Scrubbing** | 8.6 (142 reviews) | 8.0 (544 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | Close | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | 8.8 (21 reviews) | 8.6 (11 reviews) | 
| **Cross-system Integration** | 8.8 (21 reviews) | 8.8 (14 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | Close | JustCall | 
|---|---|---|
| **Call Prioritization and List Optimization** | 9.4 (17 reviews) | 8.1 (9 reviews) | 
| **Compliance Monitoring** | 9.3 (17 reviews) | 9.4 (8 reviews) | 
| **Speech Analytics and Sentiment Analysis** | 9.5 (17 reviews) | 9.4 (8 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **JustCall** | 7.9/10 | 58 |

#### Call Analytics

| Feature | Close | JustCall | 
|---|---|---|
| **Call Recording** | Not enough data | 8.7 (54 reviews) | 
| **Machine Learning** | Not enough data | 7.9 (53 reviews) | 
| **Call Analysis** | Not enough data | 8.0 (52 reviews) | 
| **Lead Qualification** | Not enough data | 8.1 (53 reviews) | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Close | JustCall | 
|---|---|---|
| **Customer Scoring** | Not enough data | 8.1 (53 reviews) | 
| **Speech-to-Text** | Not enough data | 8.2 (53 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Close | JustCall | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Agentic AI - Conversation Intelligence

| Feature | Close | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (5 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (6 reviews) | 
| **Adaptive Learning** | Not enough data | 8.0 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (5 reviews) | 
| **Decision Making** | Not enough data | 8.1 (6 reviews) | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.8/10 | 313 |
| **JustCall** | 8.0/10 | 365 |

#### Text Messaging

| Feature | Close | JustCall | 
|---|---|---|
| **Bulk SMS** | 8.8 (265 reviews) ✓ Verified | 8.4 (321 reviews) | 
| **Two-Way Text Messaging** | 9.3 (287 reviews) ✓ Verified | 8.7 (335 reviews) | 
| **Text Scheduler** | 9.3 (282 reviews) ✓ Verified | 8.4 (327 reviews) | 
| **Automatic Replies** | 8.7 (267 reviews) ✓ Verified | 8.0 (311 reviews) | 
| **Automatic URL Shortening** | 8.4 (252 reviews) | 7.2 (302 reviews) | 
| **MMS Marketing** | 8.7 (257 reviews) | 8.0 (319 reviews) | 
| **Personalization** | 8.9 (256 reviews) | 8.1 (314 reviews) | 
| **Transactional SMS** | Feature Not Available | 8.3 (320 reviews) | 

#### SMS Platform

| Feature | Close | JustCall | 
|---|---|---|
| **Reporting** | 9.0 (280 reviews) ✓ Verified | 8.0 (312 reviews) | 
| **Automation** | 9.1 (276 reviews) ✓ Verified | 8.2 (318 reviews) | 
| **White Label** | Feature Not Available | 7.2 (309 reviews) | 
| **Text-to-Landline** | Feature Not Available | 7.1 (307 reviews) | 
| **Short Codes** | Feature Not Available | 7.2 (295 reviews) | 
| **API Integration** | 9.0 (263 reviews) ✓ Verified | 8.1 (306 reviews) | 

#### Agentic AI - SMS Marketing

| Feature | Close | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (15 reviews) | 8.2 (11 reviews) | 
| **Multi-step Planning** | 8.4 (15 reviews) | 8.5 (12 reviews) | 
| **Cross-system Integration** | 9.0 (15 reviews) | 7.9 (12 reviews) | 
| **Natural Language Interaction** | 8.7 (15 reviews) | 7.8 (12 reviews) | 
| **Proactive Assistance** | 8.9 (15 reviews) | 8.1 (12 reviews) | 
| **Decision Making** | 8.6 (15 reviews) | 7.6 (12 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.6/10 | 117 |
| **JustCall** | 7.7/10 | 383 |

#### Channels

| Feature | Close | JustCall | 
|---|---|---|
| **Multi-Channel Coverage** | 8.6 (106 reviews) | 8.0 (351 reviews) | 
| **Open Listening** | 8.6 (107 reviews) | 7.8 (351 reviews) | 
| **Physical Media** | 8.0 (107 reviews) | 6.9 (352 reviews) | 

#### Design

| Feature | Close | JustCall | 
|---|---|---|
| **Communications Strategy Development** | 8.5 (109 reviews) | 7.8 (352 reviews) | 
| **Create Content** | 7.9 (106 reviews) | 7.3 (358 reviews) | 
| **Personalization** | 8.9 (107 reviews) | 8.1 (365 reviews) | 
| **Inbound Identification** | 8.9 (106 reviews) | 8.1 (358 reviews) | 
| **Regulatory Compliance** | 9.0 (103 reviews) | 8.3 (352 reviews) | 

#### Generative AI

| Feature | Close | JustCall | 
|---|---|---|
| **AI Text Generation** | 8.3 (103 reviews) | 7.4 (139 reviews) | 
| **AI Text Summarization** | 8.8 (102 reviews) | Feature Not Available | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **JustCall** | 8.0/10 | 71 |

#### Quality Assurance

| Feature | Close | JustCall | 
|---|---|---|
| **Evaluation** | Not enough data | 8.0 (67 reviews) | 
| **Calibration** | Not enough data | 7.9 (62 reviews) | 
| **Reports** | Not enough data | 8.0 (60 reviews) | 

#### Engagement

| Feature | Close | JustCall | 
|---|---|---|
| **Feedback** | Not enough data | 8.0 (65 reviews) | 
| **Dashboards** | Not enough data | 8.1 (68 reviews) | 
| **Training** | Not enough data | 7.5 (63 reviews) | 

#### Performance

| Feature | Close | JustCall | 
|---|---|---|
| **Integrations** | Not enough data | 8.7 (66 reviews) | 
| **Compliance** | Not enough data | 8.6 (63 reviews) | 

#### Generative AI

| Feature | Close | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (63 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (60 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **JustCall** | 8.0/10 | 585 |

#### Channels

| Feature | Close | JustCall | 
|---|---|---|
| **Voice** | Not enough data | 8.7 (503 reviews) ✓ Verified | 
| **Social** | Not enough data | 7.4 (454 reviews) | 
| **Web Chat** | Not enough data | 7.6 (436 reviews) | 
| **Mobile SMS** | Not enough data | 8.4 (494 reviews) ✓ Verified | 
| **Email** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | Close | JustCall | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Functions

| Feature | Close | JustCall | 
|---|---|---|
| **Session Routing** | Not enough data | 8.1 (493 reviews) ✓ Verified | 
| **Session Queuing** | Not enough data | 8.1 (478 reviews) ✓ Verified | 
| **Concurrent Calling** | Not enough data | 8.0 (485 reviews) ✓ Verified | 
| **Speech Analytics** | Not enough data | 7.9 (415 reviews) | 
| **Auto Dialer** | Not enough data | 8.0 (450 reviews) ✓ Verified | 
| **IVR** | Not enough data | 8.2 (463 reviews) ✓ Verified | 
| **Inbound Screen Pop** | Not enough data | 8.0 (446 reviews) ✓ Verified | 
| **Persistent Data** | Not enough data | 8.0 (445 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Close | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (7 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 7.5 (6 reviews) | 

#### Administrative

| Feature | Close | JustCall | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 8.3 (483 reviews) ✓ Verified | 
| **Administrator Access** | Not enough data | 8.4 (484 reviews) ✓ Verified | 
| **Reporting & Dashboards** | Not enough data | 8.4 (520 reviews) ✓ Verified | 
| **Session Recording** | Not enough data | 8.7 (459 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | Not enough data | 7.9 (463 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **JustCall** | N/A | N/A |

#### Responses

| Feature | Close | JustCall | 
|---|---|---|
| **Personalization** | Not enough data | 7.8 (33 reviews) | 
| **Route To Human** | Not enough data | 8.0 (32 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 8.4 (32 reviews) | 

#### Automation - AI Agents

| Feature | Close | JustCall | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Feature Not Available | 
| **Customer Interaction Automation** | Not enough data | 7.5 (31 reviews) | 
| **Lead Generation** | Not enough data | 7.2 (30 reviews) | 
| **Document Processing** | Not enough data | Feature Not Available | 
| **Feedback Collection** | Not enough data | 7.6 (31 reviews) | 

#### Platform

| Feature | Close | JustCall | 
|---|---|---|
| **Conversation Editor** | Not enough data | 7.9 (32 reviews) | 
| **Integration** | Not enough data | 8.3 (33 reviews) | 
| **Human-In-The-Loop** | Not enough data | 7.9 (33 reviews) | 

#### Autonomy -  AI Agents

| Feature | Close | JustCall | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 7.6 (30 reviews) | 
| **Adaptive Responses** | Not enough data | Feature Not Available | 
| **Task Execution** | Not enough data | 7.5 (32 reviews) | 
| **Problem Solving** | Not enough data | 7.7 (31 reviews) | 

#### Generative AI

| Feature | Close | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (31 reviews) | 
| **AI Text Summarization** | Not enough data | 7.3 (32 reviews) | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **JustCall** | 8.0/10 | 106 |

#### Workforce Management

| Feature | Close | JustCall | 
|---|---|---|
| **Agent Availability** | Not enough data | 8.4 (87 reviews) | 
| **Skills Management** | Not enough data | 8.0 (84 reviews) | 
| **Shift Scheduling** | Not enough data | 7.8 (88 reviews) | 
| **Agent Self-Service** | Not enough data | 7.6 (83 reviews) | 
| **Mobile Access** | Not enough data | 8.3 (91 reviews) | 

#### Administration

| Feature | Close | JustCall | 
|---|---|---|
| **Automation** | Not enough data | 7.9 (84 reviews) | 
| **Performance Analysis** | Not enough data | 8.1 (86 reviews) | 
| **Dashboards** | Not enough data | 8.4 (88 reviews) | 
| **Forecasting** | Not enough data | 7.6 (78 reviews) | 
| **Intraday Management** | Not enough data | 7.9 (89 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Close** | 9.3/10 | 42 |
| **JustCall** | 8.1/10 | 306 |

#### Platform

| Feature | Close | JustCall | 
|---|---|---|
| **Omnichannel** | 8.6 (37 reviews) | 7.4 (282 reviews) | 
| **Mobile Access** | 9.1 (38 reviews) | 8.2 (287 reviews) | 
| **Queue Management** | 9.2 (38 reviews) | 7.9 (291 reviews) | 
| **Call Routing** | 9.3 (38 reviews) | 8.3 (295 reviews) | 
| **Call Back** | 9.1 (37 reviews) | 8.1 (289 reviews) | 
| **IVR** | 8.6 (37 reviews) | 7.8 (282 reviews) | 
| **Automatic Call Distribution** | 9.0 (37 reviews) | 8.1 (284 reviews) | 

#### Generative AI

| Feature | Close | JustCall | 
|---|---|---|
| **AI Text-to-Speech** | 9.1 (37 reviews) | 6.9 (99 reviews) | 

#### Workforce Management

| Feature | Close | JustCall | 
|---|---|---|
| **Call Monitoring** | 9.3 (38 reviews) | 8.5 (284 reviews) | 
| **Performance Evaluation** | 9.1 (37 reviews) | 8.4 (285 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Close | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | 9.8 (9 reviews) | 8.1 (8 reviews) | 
| **Cross-system Integration** | 9.6 (9 reviews) | 8.5 (8 reviews) | 
| **Natural Language Interaction** | 9.8 (10 reviews) | 8.3 (8 reviews) | 
| **Proactive Assistance** | 9.8 (9 reviews) | 7.9 (8 reviews) | 

#### Administrative

| Feature | Close | JustCall | 
|---|---|---|
| **Call Recording** | 9.7 (40 reviews) | 8.8 (292 reviews) | 
| **Reporting & Dashboards** | 9.2 (39 reviews) | 8.4 (290 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **JustCall** | 7.9/10 | 321 |

#### Generative AI

| Feature | Close | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (35 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (36 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.6 (35 reviews) | 

#### Communication

| Feature | Close | JustCall | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.0 (201 reviews) | 
| **Notifications** | Not enough data | 8.2 (203 reviews) | 
| **Targeted Emails** | Not enough data | 7.7 (191 reviews) | 
| **In-App Messaging** | Not enough data | 8.1 (191 reviews) | 
| **Co-Browsing** | Not enough data | 7.5 (193 reviews) | 

####  Internal Use

| Feature | Close | JustCall | 
|---|---|---|
| **Customization ** | Not enough data | 7.8 (286 reviews) | 
| **Conversation Archiving** | Not enough data | 8.0 (198 reviews) | 
| **Lead Development** | Not enough data | 7.9 (194 reviews) | 
| **Knowledge Base** | Not enough data | 7.9 (190 reviews) | 
| **Team Inbox ** | Not enough data | 8.2 (195 reviews) | 
| **Customer Profiles** | Not enough data | 8.2 (196 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **JustCall** | 8.0/10 | 180 |

#### Generative AI

| Feature | Close | JustCall | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.2 (36 reviews) | 

#### Self-Service Experience

| Feature | Close | JustCall | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.2 (165 reviews) | 
| **Searchable Articles** | Not enough data | 7.9 (170 reviews) | 
| **Community Forums** | Not enough data | Feature Not Available | 
| **Mobile Optimization** | Not enough data | Feature Not Available | 
| **Personalization** | Not enough data | 8.3 (165 reviews) | 

#### Self-Service Platform

| Feature | Close | JustCall | 
|---|---|---|
| **Branding** | Not enough data | 7.9 (167 reviews) | 
| **Automation** | Not enough data | 8.1 (166 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.4 (165 reviews) | 
| **Integrations** | Not enough data | 8.5 (166 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Close | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **JustCall** | 8.2/10 | 56 |

#### Generative AI

| Feature | Close | JustCall | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.2 (55 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **JustCall** | 7.4/10 | 76 |

#### Generative AI

| Feature | Close | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.2 (72 reviews) | 
| **AI Text Summarization** | Not enough data | 7.3 (73 reviews) | 

### Employee Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **JustCall** | 7.8/10 | 151 |

#### Generative AI

| Feature | Close | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (127 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (126 reviews) | 
| **AI Image-to-Text** | Not enough data | Feature Not Available | 

#### Monitoring

| Feature | Close | JustCall | 
|---|---|---|
| **Interactions** | Not enough data | 8.4 (136 reviews) | 
| **Web & Application Usage** | Not enough data | 8.0 (135 reviews) | 
| **Mobile App Usage** | Not enough data | Feature Not Available | 
| **Screenshots** | Not enough data | 7.6 (129 reviews) | 
| **Web Blocking** | Not enough data | 7.3 (127 reviews) | 

#### Activity Monitoring - Employee Monitoring

| Feature | Close | JustCall | 
|---|---|---|
| **Calls** | Not enough data | 8.8 (144 reviews) | 
| **Email Activity Tracking** | Not enough data | 7.5 (127 reviews) | 
| **Social Media Activity Tracking** | Not enough data | 6.7 (130 reviews) | 
| **Live Chat** | Not enough data | 7.3 (132 reviews) | 

#### Feedback

| Feature | Close | JustCall | 
|---|---|---|
| **Archives** | Not enough data | 8.0 (131 reviews) | 

#### Productivity Analytics - Employee Monitoring

| Feature | Close | JustCall | 
|---|---|---|
| **Project** | Not enough data | 8.1 (59 reviews) | 
| **Hours** | Not enough data | 8.4 (59 reviews) | 
| **Intelligence** | Not enough data | 7.9 (58 reviews) | 
| **Burnout Indicators** | Not enough data | 7.6 (58 reviews) | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **JustCall** | 8.7/10 | 43 |

#### Basic Communication - Cloud PBX

| Feature | Close | JustCall | 
|---|---|---|
| **Call Management** | Not enough data | 8.5 (42 reviews) | 
| **Communication Management** | Not enough data | 8.6 (43 reviews) | 
| **Scalability** | Not enough data | 8.6 (39 reviews) | 
| **Integrations** | Not enough data | 8.5 (39 reviews) | 
| **Mobile Accessibility** | Not enough data | 8.6 (42 reviews) | 
| **Accessibility** | Not enough data | 8.7 (39 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | Close | JustCall | 
|---|---|---|
| **Security and Compliance** | Not enough data | 8.5 (38 reviews) | 
| **Analytics and Reporting** | Not enough data | 8.5 (40 reviews) | 
| **Support and Reliability** | Not enough data | Feature Not Available | 
| **Automated attendant** | Not enough data | Feature Not Available | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **JustCall** | 7.4/10 | 340 |

#### Platform Basics - VoIP Providers

| Feature | Close | JustCall | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 7.8 (9 reviews) | 
| **Call Management** | Not enough data | 7.8 (10 reviews) | 
| **Network monitoring** | Not enough data | 7.8 (9 reviews) | 
| **Integrations** | Not enough data | 7.7 (10 reviews) | 
| **Virtual PBX** | Not enough data | 6.7 (7 reviews) | 
| **SIP trunking services** | Not enough data | 6.4 (7 reviews) | 

#### Basic Communication

| Feature | Close | JustCall | 
|---|---|---|
| **Phone Calls** | Not enough data | 9.0 (320 reviews) ✓ Verified | 
| **Video Calls** | Not enough data | 5.9 (262 reviews) | 
| **Instant Messaging** | Not enough data | 7.7 (280 reviews) | 
| **Screen Sharing** | Not enough data | Feature Not Available | 
| **Conference Calls** | Not enough data | 7.0 (271 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | Not enough data | 7.6 (269 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Close | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | 6.0 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 6.3 (5 reviews) | 

#### Access

| Feature | Close | JustCall | 
|---|---|---|
| **Software Pairing** | Not enough data | 7.8 (270 reviews) ✓ Verified | 
| **Browser Extension** | Not enough data | 8.2 (294 reviews) | 
| **Individual Download** | Not enough data | 8.1 (286 reviews) | 

#### Advanced Features

| Feature | Close | JustCall | 
|---|---|---|
| **Hold Music** | Not enough data | 7.1 (267 reviews) | 
| **Automated Attendants** | Not enough data | 7.0 (254 reviews) ✓ Verified | 
| **VOiP Number** | Not enough data | 8.8 (306 reviews) ✓ Verified | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **JustCall** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Close | JustCall | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Close | JustCall | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Close | JustCall | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Close | JustCall | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.6/10 | 553 |
| **JustCall** | N/A | N/A |

#### Agentic AI - Email Tracking

| Feature | Close | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | 8.7 (22 reviews) | Not enough data | 
| **Multi-step Planning** | 8.3 (22 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (20 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (21 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (21 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (20 reviews) | Not enough data | 
| **Decision Making** | 8.2 (21 reviews) | Not enough data | 

#### Analytics

| Feature | Close | JustCall | 
|---|---|---|
| **Open Rates** | 8.6 (488 reviews) | Not enough data | 
| **Link Activity** | Feature Not Available | Not enough data | 
| **Attachment Activity** | Feature Not Available | Not enough data | 

#### Customizations

| Feature | Close | JustCall | 
|---|---|---|
| **Email Platform Integration** | 9.0 (496 reviews) | Not enough data | 
| **Email Scheduling** | 9.2 (496 reviews) | Not enough data | 
| **Notifications** | 8.8 (521 reviews) | Not enough data | 
| **Email Categorization** | 8.6 (477 reviews) | Not enough data | 
| **Templates** | 9.2 (519 reviews) | Not enough data | 

#### Generative AI

| Feature | Close | JustCall | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.7/10 | 176 |
| **JustCall** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Close | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | 9.0 (17 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (17 reviews) | Not enough data | 
| **Adaptive Learning** | 8.8 (16 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.0 (17 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (17 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Close | JustCall | 
|---|---|---|
| **Data Sourcing** | 8.5 (163 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.7 (163 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.5 (163 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.8 (167 reviews) | Not enough data | 
| **Data Segmentation** | 8.6 (161 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Close | JustCall | 
|---|---|---|
| **Lead Scoring** | 8.6 (160 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.7 (160 reviews) | Not enough data | 
| **Risk Analysis** | 8.3 (156 reviews) | Not enough data | 
| **Live Forecasting** | 8.4 (158 reviews) | Not enough data | 

#### Sales Management

| Feature | Close | JustCall | 
|---|---|---|
| **Live Pipeline Management** | 9.1 (161 reviews) | Not enough data | 
| **Sales Gamification** | 8.3 (157 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.8 (157 reviews) | Not enough data | 
| **Activity Tracking** | 9.2 (161 reviews) | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.9/10 | 714 |
| **JustCall** | 8.0/10 | 699 |

#### Agentic AI - Outbound Call Tracking

| Feature | Close | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (24 reviews) | 7.6 (24 reviews) | 
| **Natural Language Interaction** | 8.4 (24 reviews) | 7.5 (23 reviews) | 

#### Calling

| Feature | Close | JustCall | 
|---|---|---|
| **Record Calls** | 9.2 (665 reviews) | 9.0 (658 reviews) | 
| **Generate Location** | Feature Not Available | 8.1 (589 reviews) | 
| **Call Types** | 9.0 (645 reviews) | 8.6 (625 reviews) | 
| **Click-to-Call** | 9.3 (660 reviews) | 8.7 (625 reviews) | 
| **Auto Dialer** | 8.8 (31 reviews) | 7.8 (27 reviews) | 

#### Contacts

| Feature | Close | JustCall | 
|---|---|---|
| **Personalization** | 8.8 (656 reviews) | 8.2 (606 reviews) | 
| **Information Locater** | 8.7 (618 reviews) | 8.0 (590 reviews) | 
| **Record Prospect Data** | 9.0 (653 reviews) | 7.9 (587 reviews) | 

#### Insights

| Feature | Close | JustCall | 
|---|---|---|
| **Notes** | 9.3 (676 reviews) | 8.4 (620 reviews) | 
| **Daily Summary** | 9.0 (630 reviews) | 8.2 (614 reviews) | 
| **Automated Voicemails** | 8.7 (592 reviews) | 8.0 (587 reviews) | 
| **Automated Emails** | 9.0 (653 reviews) | 7.1 (547 reviews) | 
| **Sorts Prospects** | 8.8 (631 reviews) | 7.3 (540 reviews) | 
| **Automated Note Taking** | 9.0 (29 reviews) | 7.8 (25 reviews) | 

### Audio Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **JustCall** | 8.0/10 | 6 |

#### Agentic AI - Audio Conferencing

| Feature | Close | JustCall | 
|---|---|---|
| **Proactive Assistance** | Not enough data | 8.1 (6 reviews) | 
| **Decision Making** | Not enough data | 7.8 (6 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **JustCall** | 8.0/10 | 52 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Close | JustCall | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.1 (22 reviews) | 
| **Contextual Response Generation** | Not enough data | 7.8 (24 reviews) | 
| **Sentiment Analysis** | Not enough data | 7.9 (21 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 7.5 (23 reviews) | 
| **Multilingual Support** | Not enough data | 7.7 (26 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Close | JustCall | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 7.9 (23 reviews) | 
| **Feedback Collection** | Not enough data | 7.8 (23 reviews) | 
| **Escalation Handling** | Not enough data | 8.3 (24 reviews) | 
| **Workflow Optimization** | Not enough data | 8.4 (32 reviews) | 

#### Automation

| Feature | Close | JustCall | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 8.6 (33 reviews) | 
| **Feedback Collection** | Not enough data | 8.0 (23 reviews) | 
| **Document Processing** | Not enough data | 8.7 (24 reviews) | 

#### Autonomy

| Feature | Close | JustCall | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 7.9 (21 reviews) | 
| **Adaptive Responses** | Not enough data | 8.3 (23 reviews) | 
| **Task Execution** | Not enough data | 8.4 (24 reviews) | 
| **Problem Solving** | Not enough data | 8.2 (23 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **JustCall** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Close | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (6):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)

**Unique to Close (4):** [CRM Software](https://www.g2.com/categories/crm), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Email Tracking Software](https://www.g2.com/categories/email-tracking)

**Unique to JustCall (16):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Audio Conferencing Software](https://www.g2.com/categories/audio-conferencing), [Live Chat Software](https://www.g2.com/categories/live-chat), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Employee Monitoring Software](https://www.g2.com/categories/employee-monitoring-software), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)


---
## Reviewer Demographics

### By Company Size

| Segment | Close | JustCall | 
|---|---|---|
| **Small-Business** | 79.1% | 61.1% | 
| **Mid-Market** | 20.2% | 31.8% | 
| **Enterprise** | 0.7% | 7.1% | 

### By Industry

#### Close

- **Marketing and Advertising:** 14.9%
- **Computer Software:** 8.7%
- **Real Estate:** 8.1%
- **Financial Services:** 6.7%
- **Information Technology and Services:** 5.6%
- **Consulting:** 5.3%
- **Professional Training & Coaching:** 4.2%
- **Insurance:** 3.0%
- **Health, Wellness and Fitness:** 2.8%
- **Consumer Services:** 2.5%
- **Other:** 38.3%

#### JustCall

- **Computer Software:** 10.3%
- **Financial Services:** 6.4%
- **Real Estate:** 6.0%
- **Information Technology and Services:** 5.7%
- **Marketing and Advertising:** 5.3%
- **Automotive:** 3.8%
- **Oil & Energy:** 3.7%
- **Consumer Services:** 3.5%
- **Construction:** 3.4%
- **Consulting:** 3.3%
- **Other:** 48.5%

---
## Alternatives

### Alternatives to Close

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25784 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13797 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1232 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2927 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14683 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9646 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3568 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3043 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (638 reviews)

### Alternatives to JustCall

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1826 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1583 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (864 reviews)
- [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) — 4.1/5 stars (199 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (824 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4163 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)

---
## Top Discussions

### Close

- Title: [What is Close used for?](https://www.g2.com/discussions/close-what-is-close-used-for) — 2 comments
  > **Top comment:** "CRM"
- Title: [How long does it take to generate a new integration?](https://www.g2.com/discussions/how-long-does-it-take-to-generate-a-new-integration) — 2 comments, 1 upvote
  > **Top comment:** "Hey Camila, we do not have an integration with Apollo at this time. However, you can request one in this form on our website..."
- Title: [how do I integrate WhatsApp?](https://www.g2.com/discussions/how-do-i-integrate-whatsapp) — 2 comments, 1 upvote
  > **Top comment:** "You can use Zapier or use API's to link them manually."
- Title: [What is Close used for?](https://www.g2.com/discussions/what-is-close-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Close is a conversation-first CRM (customer relationship management) solution built for founders and small, scaling sales teams to manage every conversation..."
- Title: [How fast does close read the feedback provided?](https://www.g2.com/discussions/50910-how-fast-does-close-read-the-feedback-provided) — 1 comment, 1 upvote
  > **Top comment:** "Hi Kamaldeep, thank you for providing feedback for the Close team! We're always working to improve our CRM and take customer feedback seriously. We see all..."

### JustCall

- Title: [Will you be releasing an update on the Android app to enable the use of saved-reply templates?](https://www.g2.com/discussions/32262-will-you-be-releasing-an-update-on-the-android-app-to-enable-the-use-of-saved-reply-templates) — 3 comments, 1 upvote
  > **Top comment:** "This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this feature"
- Title: [Can I send video or audio messages to my clients?](https://www.g2.com/discussions/37309-can-i-send-video-or-audio-messages-to-my-clients) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, JustCall users can send video and audio messages using the MMS feature.

Joseph, you can set up automation for sending short follow-up audio or video..."
- Title: [What is the reason you can not copy and paste in the texting portion?](https://www.g2.com/discussions/what-is-the-reason-you-can-not-copy-and-paste-in-the-texting-portion) — 2 comments, 1 upvote
  > **Top comment:** "use the control - C for copy and control - V for paste that is what I do!"
- Title: [Any possibility of using VPN while using JustCall?](https://www.g2.com/discussions/any-possibility-of-using-vpn-while-using-justcall) — 1 comment, 1 upvote
  > **Top comment:** "As of now, Android users are capable of adding offers and calling services with Just Call. If the user wants to use a..."
- Title: [For any incoming call, can I open up their contact information from the dialer window in my CRM as well within the JustCall desktop, mobile, and web apps?](https://www.g2.com/discussions/for-any-incoming-call-can-i-open-up-their-contact-information-from-the-dialer-window-in-my-crm-as-well-within-the-justcall-desktop-mobile-and-web-apps) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, you can. The logo for your respective CRM would show in the dialer window, clicking on which the contact information associated with the incoming call..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/close-vs-saas-labs-justcall)