# Close vs Pipeline CRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Close excels in user experience, with many users highlighting its **ease of use** and quick setup process. One user mentioned, "Close is very easy to learn and use as a CRM," which contributes to a smoother onboarding experience compared to Pipeline CRM.
- **Users say** that Pipeline CRM offers a straightforward and organized approach to managing leads, with its visual pipeline making it easy to track deal stages. Reviewers appreciate that it "keeps things organized without feeling complicated," which is particularly beneficial for small businesses.
- **According to verified reviews** , Close has a significantly higher G2 Score, indicating greater overall user satisfaction. Users frequently mention its **forecasting feature** as a standout, with one stating, "I also value its forecasting feature," which enhances sales performance tracking.
- **Reviewers mention** that while Pipeline CRM is praised for its simplicity, it sometimes struggles with more complex workflows. Users have noted configuration challenges, which can hinder its effectiveness for teams with specific needs.
- **G2 reviewers highlight** the quality of support provided by Close, scoring higher than Pipeline CRM. Users appreciate the responsive assistance, with one stating that the initial setup was "very easy," which reflects positively on the support experience.
- **Users report** that both products cater well to small businesses, but Close has a broader appeal with a larger market presence. With 1995 total reviews compared to Pipeline CRM's 907, Close's feedback is more robust, providing a clearer picture of its performance in diverse business environments.



| | Close | Pipeline CRM | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 2,033 | 950 | 
| **Largest Market Segment** | Small-Business (79.1% of reviews) | Small-Business (66.8% of reviews) | 
| **Entry Level Price** | $9.00 1 Seat Per Month | Starting at $25.00 | 

---
## Top Pros & Cons

### Close

Pros:
- Ease of Use (819 reviews)
- Helpful (482 reviews)

Cons:
- Missing Features (271 reviews)
- Call Issues (194 reviews)

### Pipeline CRM

Pros:
- Ease of Use (9 reviews)
- Intuitive (6 reviews)

Cons:
- Limited Features (7 reviews)
- Limited Customization (6 reviews)

---
## Ratings Comparison
| Rating | Close | Pipeline CRM | 
|---|---|---|
  | **Meets Requirements** | 9.1 (1753 reviews) | 8.6 (830 reviews) | 
  | **Ease of Use** | 9.2 (1794 reviews) | 8.9 (833 reviews) | 
  | **Ease of Setup** | 9.0 (1132 reviews) | 8.8 (385 reviews) | 
  | **Ease of Admin** | 9.0 (568 reviews) | 8.9 (374 reviews) | 
  | **Quality of Support** | 9.3 (1568 reviews) | 8.9 (763 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (563 reviews) | 9.1 (366 reviews) | 
  | **Product Direction (% positive)** | 9.5 (1764 reviews) | 8.5 (826 reviews) | 

---
## Pricing

### Close

#### Entry-Level Pricing

Plan: Solo

Price: $9.00 1 Seat Per Month

Description: Built for the individual who wants every lead, pipeline, and conversation in one place.

Key Features:
- 1 user included

[Browse all 4 editions](https://www.g2.com/products/close/pricing)

#### Free Trial

Yes

### Pipeline CRM

#### Entry-Level Pricing

Plan: Start

Price: Starting at $25.00

Description: Pre-sales pipeline management 


Key Features:
- Unlimited file storage 
- Deal and Activity Reporting 
- Free CRM switching tool 

[Browse all 3 editions](https://www.g2.com/products/pipeline-crm/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.6/10 | 1520 |
| **Pipeline CRM** | 8.1/10 | 736 |

#### Sales Force Automation

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Contact & Account Management** | 9.0 (1359 reviews) ✓ Verified | 8.7 (642 reviews) ✓ Verified | 
| **Opportunity & Pipeline Mgmt.** | 9.0 (1363 reviews) ✓ Verified | 8.7 (632 reviews) ✓ Verified | 
| **Task / Activity Management** | 9.0 (1391 reviews) ✓ Verified | 8.4 (648 reviews) ✓ Verified | 
| **Territory & Quota Management** | 8.3 (1166 reviews) | 7.7 (391 reviews) ✓ Verified | 
| **Desktop Integration** | 9.1 (1308 reviews) ✓ Verified | 8.1 (455 reviews) ✓ Verified | 
| **Product & Price List Management** | 8.4 (1124 reviews) | 7.6 (311 reviews) ✓ Verified | 
| **Quote & Order Management** | 8.3 (1131 reviews) | 7.8 (345 reviews) ✓ Verified | 
| **Customer Contract Management** | 8.4 (1162 reviews) | 8.2 (422 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Email Marketing** | 8.7 (1264 reviews) | 7.5 (366 reviews) ✓ Verified | 
| **Campaign Management** | 8.5 (1219 reviews) | 7.6 (360 reviews) ✓ Verified | 
| **Lead Management** | 9.2 (1341 reviews) | 8.5 (493 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 8.2 (1133 reviews) | 7.5 (319 reviews) ✓ Verified | 

#### Customer Support

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Case Management** | 8.7 (1216 reviews) ✓ Verified | 8.4 (376 reviews) ✓ Verified | 
| **Customer Support Portal** | 8.7 (1226 reviews) ✓ Verified | 8.5 (396 reviews) | 
| **Knowledge Base** | 8.7 (1260 reviews) ✓ Verified | 8.4 (417 reviews) | 
| **Call Center Features** | 8.7 (1252 reviews) ✓ Verified | 8.3 (327 reviews) ✓ Verified | 
| **Support Analytics** | 8.6 (1199 reviews) ✓ Verified | 8.3 (327 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Reporting** | 8.6 (1262 reviews) ✓ Verified | 8.1 (596 reviews) ✓ Verified | 
| **Dashboards** | 8.8 (1283 reviews) ✓ Verified | 8.3 (633 reviews) ✓ Verified | 
| **Forecasting** | 8.2 (1142 reviews) | 7.8 (472 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Social Collaboration Features** | 8.2 (1075 reviews) | 7.6 (275 reviews) ✓ Verified | 
| **Social Network Integration** | 7.9 (1098 reviews) | 7.5 (262 reviews) ✓ Verified | 
| **Mobile User Support** | 8.2 (1088 reviews) | 7.6 (414 reviews) ✓ Verified | 

#### Platform

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Customization** | 8.7 (1196 reviews) ✓ Verified | 8.2 (291 reviews) ✓ Verified | 
| **Workflow Capability** | 8.8 (1215 reviews) ✓ Verified | 8.1 (274 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.9 (1197 reviews) | 8.4 (301 reviews) ✓ Verified | 
| **Internationalization** | 8.5 (1124 reviews) | 8.3 (77 reviews) | 
| **Sandbox / Test Environments** | 8.0 (1070 reviews) ✓ Verified | 7.6 (59 reviews) | 
| **Document & Content Mgmt.** | 8.4 (1097 reviews) | 7.9 (244 reviews) ✓ Verified | 
| **Performance and Reliability** | 9.1 (1215 reviews) ✓ Verified | 8.9 (303 reviews) ✓ Verified | 
| **Output Document Generation** | 8.4 (1114 reviews) | 8.1 (131 reviews) ✓ Verified | 

#### Integration

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Data Import & Export Tools** | 8.8 (1123 reviews) ✓ Verified | 8.4 (275 reviews) ✓ Verified | 
| **Integration APIs** | 8.7 (1125 reviews) ✓ Verified | 7.8 (186 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 8.5 (1059 reviews) ✓ Verified | 7.2 (165 reviews) ✓ Verified | 

#### Generative AI

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 8.1 (15 reviews) | 

#### Agentic AI - CRM

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (82 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (80 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (80 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (81 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (81 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (80 reviews) | Not enough data | 
| **Decision Making** | 8.7 (80 reviews) | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.9/10 | 147 |
| **Pipeline CRM** | N/A | N/A |

#### Lead Facilitation

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Customer-facing Chatbot** | 7.9 (133 reviews) | Not enough data | 
| **Lead Qualification** | 8.6 (133 reviews) | Not enough data | 
| **Lead Follow-up** | 9.0 (140 reviews) | Not enough data | 
| **Meeting Scheduling ** | 8.6 (134 reviews) | Not enough data | 

#### Organization

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 9.2 (136 reviews) | Not enough data | 
| **Data Entry** | 8.9 (133 reviews) | Not enough data | 
| **Integrations / APIs** | 8.9 (133 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Coaching ** | 8.2 (127 reviews) | Not enough data | 
| **Peformance Tracking** | 8.9 (134 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **ROI Forecasting ** | 8.3 (134 reviews) | Not enough data | 
| **Sales Forecasting ** | 8.6 (134 reviews) | Not enough data | 

#### Generative AI

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **AI Text Generation** | 8.4 (82 reviews) | Not enough data | 
| **AI Text Summarization** | 8.7 (82 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Autonomous Task Execution** | 9.8 (9 reviews) | Not enough data | 
| **Multi-step Planning** | 9.6 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 9.4 (9 reviews) | Not enough data | 
| **Adaptive Learning** | 9.4 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.8 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (9 reviews) | Not enough data | 
| **Decision Making** | 9.8 (8 reviews) | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.6/10 | 229 |
| **Pipeline CRM** | N/A | N/A |

#### Integrated Workflows

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Task Management** | 9.1 (220 reviews) | Not enough data | 
| **Email Tracking/Automation** | 9.1 (223 reviews) | Not enough data | 
| **Calls and Voice** | 9.0 (215 reviews) | Not enough data | 
| **Other Outreach Options ** | 8.7 (212 reviews) | Not enough data | 
| **CRM Integration** | 9.0 (217 reviews) | Not enough data | 
| **Calendar** | 9.0 (221 reviews) | Not enough data | 
| **Shared Records** | 8.9 (220 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Content Management** | 8.6 (215 reviews) | Not enough data | 
| **Workflow Management** | 8.9 (215 reviews) | Not enough data | 
| **Workflow Performance** | 8.9 (206 reviews) | Not enough data | 
| **Sales Coaching and Insights** | 8.3 (204 reviews) | Not enough data | 
| **Gamification** | 7.8 (201 reviews) | Not enough data | 

#### AI and Automation

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Lead Prioritization** | 8.2 (194 reviews) | Not enough data | 
| **Lead Scoring** | 8.1 (197 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 8.2 (190 reviews) | Not enough data | 
| **Buyer Intelligence** | 7.9 (198 reviews) | Not enough data | 
| **Machine Learning** | 7.8 (196 reviews) | Not enough data | 

#### Generative AI

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **AI Text Generation** | 8.0 (197 reviews) | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (32 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (32 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (32 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (31 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.8 (31 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (32 reviews) | Not enough data | 
| **Decision Making** | 8.9 (32 reviews) | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Close** | 9.0/10 | 156 |
| **Pipeline CRM** | N/A | N/A |

#### Dialing Options

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Preview Dialing** | 9.1 (150 reviews) | Not enough data | 
| **Progressive Dialing** | 9.2 (151 reviews) | Not enough data | 
| **Predictive Dialing** | 9.4 (17 reviews) | Not enough data | 

#### Agent Tools

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Whisper Coaching ** | 8.6 (146 reviews) | Not enough data | 
| **Callback Scheduling ** | 8.8 (142 reviews) | Not enough data | 
| **Call Recording ** | 9.4 (147 reviews) | Not enough data | 

#### Automation

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Voice Activity Detection** | 8.9 (141 reviews) | Not enough data | 
| **Interactive Voice Response (IVR)** | 8.5 (142 reviews) | Not enough data | 
| **Call Scrubbing** | 8.6 (142 reviews) | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.8 (21 reviews) | Not enough data | 
| **Cross-system Integration** | 8.8 (21 reviews) | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Call Prioritization and List Optimization** | 9.4 (17 reviews) | Not enough data | 
| **Compliance Monitoring** | 9.3 (17 reviews) | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | 9.5 (17 reviews) | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.8/10 | 313 |
| **Pipeline CRM** | N/A | N/A |

#### Text Messaging

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Bulk SMS** | 8.8 (265 reviews) ✓ Verified | Not enough data | 
| **Two-Way Text Messaging** | 9.3 (287 reviews) ✓ Verified | Not enough data | 
| **Text Scheduler** | 9.3 (282 reviews) ✓ Verified | Not enough data | 
| **Automatic Replies** | 8.7 (267 reviews) ✓ Verified | Not enough data | 
| **Automatic URL Shortening** | 8.4 (252 reviews) | Not enough data | 
| **MMS Marketing** | 8.7 (257 reviews) | Not enough data | 
| **Personalization** | 8.9 (256 reviews) | Not enough data | 
| **Transactional SMS** | Feature Not Available | Not enough data | 

#### SMS Platform

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Reporting** | 9.0 (280 reviews) ✓ Verified | Not enough data | 
| **Automation** | 9.1 (276 reviews) ✓ Verified | Not enough data | 
| **White Label** | Feature Not Available | Not enough data | 
| **Text-to-Landline** | Feature Not Available | Not enough data | 
| **Short Codes** | Feature Not Available | Not enough data | 
| **API Integration** | 9.0 (263 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (15 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (15 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (15 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (15 reviews) | Not enough data | 
| **Decision Making** | 8.6 (15 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.6/10 | 117 |
| **Pipeline CRM** | N/A | N/A |

#### Channels

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Multi-Channel Coverage** | 8.6 (106 reviews) | Not enough data | 
| **Open Listening** | 8.6 (107 reviews) | Not enough data | 
| **Physical Media** | 8.0 (107 reviews) | Not enough data | 

#### Design

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Communications Strategy Development** | 8.5 (109 reviews) | Not enough data | 
| **Create Content** | 7.9 (106 reviews) | Not enough data | 
| **Personalization** | 8.9 (107 reviews) | Not enough data | 
| **Inbound Identification** | 8.9 (106 reviews) | Not enough data | 
| **Regulatory Compliance** | 9.0 (103 reviews) | Not enough data | 

#### Generative AI

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **AI Text Generation** | 8.3 (103 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (102 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Close** | 9.3/10 | 42 |
| **Pipeline CRM** | N/A | N/A |

#### Platform

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Omnichannel** | 8.6 (37 reviews) | Not enough data | 
| **Mobile Access** | 9.1 (38 reviews) | Not enough data | 
| **Queue Management** | 9.2 (38 reviews) | Not enough data | 
| **Call Routing** | 9.3 (38 reviews) | Not enough data | 
| **Call Back** | 9.1 (37 reviews) | Not enough data | 
| **IVR** | 8.6 (37 reviews) | Not enough data | 
| **Automatic Call Distribution** | 9.0 (37 reviews) | Not enough data | 

#### Generative AI

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **AI Text-to-Speech** | 9.1 (37 reviews) | Not enough data | 

#### Workforce Management

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Call Monitoring** | 9.3 (38 reviews) | Not enough data | 
| **Performance Evaluation** | 9.1 (37 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Autonomous Task Execution** | 9.8 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 9.6 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.8 (10 reviews) | Not enough data | 
| **Proactive Assistance** | 9.8 (9 reviews) | Not enough data | 

#### Administrative

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Call Recording** | 9.7 (40 reviews) | Not enough data | 
| **Reporting & Dashboards** | 9.2 (39 reviews) | Not enough data | 

### Google Workspace for Sales

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Pipeline CRM** | N/A | N/A |

#### Agentic AI - Google Workspace for Sales

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Pipeline CRM** | 9.4/10 | 8 |

#### Agentic AI - Sales Performance Management

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Incentives

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Badges** | Not enough data | 8.6 (7 reviews) | 
| **Triggers** | Not enough data | 9.5 (7 reviews) | 
| **Commission Calculator** | Not enough data | 9.3 (7 reviews) | 
| **Leaderboards** | Not enough data | 9.5 (7 reviews) | 

#### Personalization

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Profiles** | Not enough data | 9.3 (7 reviews) | 
| **Custom Reports** | Not enough data | 9.3 (7 reviews) | 
| **Dashboards** | Not enough data | 9.5 (7 reviews) | 
| **Goal Setting** | Not enough data | 9.5 (7 reviews) | 

#### Administrative

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Integration** | Not enough data | 9.5 (7 reviews) | 
| **Employee Structure** | Not enough data | 9.5 (7 reviews) | 
| **Behavior Monitoring** | Not enough data | 9.8 (7 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.6/10 | 553 |
| **Pipeline CRM** | N/A | N/A |

#### Agentic AI - Email Tracking

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.7 (22 reviews) | Not enough data | 
| **Multi-step Planning** | 8.3 (22 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (20 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (21 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (21 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (20 reviews) | Not enough data | 
| **Decision Making** | 8.2 (21 reviews) | Not enough data | 

#### Analytics

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Open Rates** | 8.6 (488 reviews) | Not enough data | 
| **Link Activity** | Feature Not Available | Not enough data | 
| **Attachment Activity** | Feature Not Available | Not enough data | 

#### Customizations

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Email Platform Integration** | 9.0 (496 reviews) | Not enough data | 
| **Email Scheduling** | 9.2 (496 reviews) | Not enough data | 
| **Notifications** | 8.8 (521 reviews) | Not enough data | 
| **Email Categorization** | 8.6 (477 reviews) | Not enough data | 
| **Templates** | 9.2 (519 reviews) | Not enough data | 

#### Generative AI

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.7/10 | 176 |
| **Pipeline CRM** | 9.2/10 | 6 |

#### Agentic AI - Sales Analytics

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Autonomous Task Execution** | 9.0 (17 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (17 reviews) | Not enough data | 
| **Adaptive Learning** | 8.8 (16 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.0 (17 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (17 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Data Sourcing** | 8.5 (163 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.7 (163 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.5 (163 reviews) | 9.0 (5 reviews) | 
| **Interactive Dashboards** | 8.8 (167 reviews) | Not enough data | 
| **Data Segmentation** | 8.6 (161 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Lead Scoring** | 8.6 (160 reviews) | 9.3 (5 reviews) | 
| **Opportunity Scoring** | 8.7 (160 reviews) | Not enough data | 
| **Risk Analysis** | 8.3 (156 reviews) | Not enough data | 
| **Live Forecasting** | 8.4 (158 reviews) | Not enough data | 

#### Sales Management

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Live Pipeline Management** | 9.1 (161 reviews) | 9.3 (5 reviews) | 
| **Sales Gamification** | 8.3 (157 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.8 (157 reviews) | Not enough data | 
| **Activity Tracking** | 9.2 (161 reviews) | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.9/10 | 714 |
| **Pipeline CRM** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (24 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (24 reviews) | Not enough data | 

#### Calling

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Record Calls** | 9.2 (665 reviews) | Not enough data | 
| **Generate Location** | Feature Not Available | Not enough data | 
| **Call Types** | 9.0 (645 reviews) | Not enough data | 
| **Click-to-Call** | 9.3 (660 reviews) | Not enough data | 
| **Auto Dialer** | 8.8 (31 reviews) | Not enough data | 

#### Contacts

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Personalization** | 8.8 (656 reviews) | Not enough data | 
| **Information Locater** | 8.7 (618 reviews) | Not enough data | 
| **Record Prospect Data** | 9.0 (653 reviews) | Not enough data | 

#### Insights

| Feature | Close | Pipeline CRM | 
|---|---|---|
| **Notes** | 9.3 (676 reviews) | Not enough data | 
| **Daily Summary** | 9.0 (630 reviews) | Not enough data | 
| **Automated Voicemails** | 8.7 (592 reviews) | Not enough data | 
| **Automated Emails** | 9.0 (653 reviews) | Not enough data | 
| **Sorts Prospects** | 8.8 (631 reviews) | Not enough data | 
| **Automated Note Taking** | 9.0 (29 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [CRM Software](https://www.g2.com/categories/crm), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics)

**Unique to Close (8):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)

**Unique to Pipeline CRM (2):** [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Close | Pipeline CRM | 
|---|---|---|
| **Small-Business** | 79.1% | 66.8% | 
| **Mid-Market** | 20.2% | 27.0% | 
| **Enterprise** | 0.7% | 6.2% | 

### By Industry

#### Close

- **Marketing and Advertising:** 14.9%
- **Computer Software:** 8.7%
- **Real Estate:** 8.1%
- **Financial Services:** 6.6%
- **Information Technology and Services:** 5.5%
- **Consulting:** 5.3%
- **Professional Training & Coaching:** 4.2%
- **Insurance:** 3.0%
- **Health, Wellness and Fitness:** 2.8%
- **Consumer Services:** 2.5%
- **Other:** 38.3%

#### Pipeline CRM

- **Construction:** 9.6%
- **Marketing and Advertising:** 8.3%
- **Information Technology and Services:** 7.5%
- **Computer Software:** 4.6%
- **Internet:** 3.7%
- **Financial Services:** 3.6%
- **Insurance:** 3.0%
- **Building Materials:** 2.4%
- **Automotive:** 2.2%
- **Wholesale:** 2.2%
- **Other:** 52.9%

---
## Alternatives

### Alternatives to Close

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25774 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13775 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1230 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2926 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14678 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9641 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3568 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3035 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1156 reviews)
- [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (635 reviews)

### Alternatives to Pipeline CRM

- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1426 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1156 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25774 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13775 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3035 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2926 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1230 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (575 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (477 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews)

---
## Top Discussions

### Close

- Title: [What is Close used for?](https://www.g2.com/discussions/close-what-is-close-used-for) — 2 comments
  > **Top comment:** "CRM"
- Title: [How long does it take to generate a new integration?](https://www.g2.com/discussions/how-long-does-it-take-to-generate-a-new-integration) — 2 comments, 1 upvote
  > **Top comment:** "Hey Camila, we do not have an integration with Apollo at this time. However, you can request one in this form on our website..."
- Title: [how do I integrate WhatsApp?](https://www.g2.com/discussions/how-do-i-integrate-whatsapp) — 2 comments, 1 upvote
  > **Top comment:** "You can use Zapier or use API's to link them manually."
- Title: [What is Close used for?](https://www.g2.com/discussions/what-is-close-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Close is a conversation-first CRM (customer relationship management) solution built for founders and small, scaling sales teams to manage every conversation..."
- Title: [How fast does close read the feedback provided?](https://www.g2.com/discussions/50910-how-fast-does-close-read-the-feedback-provided) — 1 comment, 1 upvote
  > **Top comment:** "Hi Kamaldeep, thank you for providing feedback for the Close team! We're always working to improve our CRM and take customer feedback seriously. We see all..."

### Pipeline CRM

- Title: [How do I get a buy-in from my sales team to move from spreadsheets or another CRM to PipelineDeals?](https://www.g2.com/discussions/sales-429826f6-108a-4343-afd8-da1ba60ec905) — 5 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "PipelineDeals picks up where Excel leaves off. It’s familiar to Excel but more powerful and the learning curve is low. Our training helps salespeople get..."
- Title: [How long does it take to implement a new CRM?](https://www.g2.com/discussions/sales-7f9b5c30-aa72-47e1-ab29-b622df8ae5e3) — 4 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Because our CRM is so easy to use, 95%  of customers often go live within a day or maximum within two weeks — not three or four months like with other CRMs...."
- Title: [What’s the cost like?](https://www.g2.com/discussions/roi-e395b7b9-e575-47ee-8ff6-f26eab4fcbe1) — 3 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Our customer see ROI three times faster than with some other CRM providers (validated by G2 Crowd) because it’s only $1.10 per sales person per day. Some of..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/close-vs-pipeline-crm)