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At a Glance
Market Segments
Small-Business (79.1% of reviews)
Small-Business (66.7% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Starting at $25.00
Close
Star Rating
(1,944)4.7 out of 5
Market Segments
Small-Business (79.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansPipeline CRM
Star Rating
(946)4.4 out of 5
Market Segments
Small-Business (66.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Pipeline CRM offers a more affordable entry-level price starting at $25.00, while Close's entry-level price is higher at $49.00, making Pipeline CRM a more budget-friendly option for small businesses.
- Reviewers mention that Close excels in quality of support, scoring 9.3 compared to Pipeline CRM's 8.9, indicating that users may find more responsive and helpful customer service with Close.
- G2 users highlight that Close has superior ease of use and setup, with scores of 9.2 and 9.0 respectively, while Pipeline CRM scores slightly lower at 8.8 for both categories, suggesting that Close may provide a smoother onboarding experience.
- Users on G2 report that Close shines in sales force automation features, particularly in Opportunity & Pipeline Management, where it scores 9.0 compared to Pipeline CRM's 8.7, indicating a more robust tool for managing sales processes.
- Reviewers say that Pipeline CRM has a strong performance in task management with a score of 9.0, but Close matches this with its own task management capabilities, suggesting both platforms are effective in helping users manage their daily activities.
- Users report that while both products offer good email marketing features, Close outperforms Pipeline CRM in Campaign Management with a score of 8.5 compared to Pipeline's 7.6, indicating a more comprehensive approach to managing marketing campaigns.
Pricing
Entry-Level Pricing
Close
Solo
Starting at $9.00
1 User Per Month
Perfect for individuals organizing leads, managing pipelines, and keeping all sales communication in one place.
- Only 1 user allowed
- Up to 10,000 Leads
- Built-in email, calling, & SMS
Pipeline CRM
Start
Starting at $25.00
Pre-sales pipeline management
- Unlimited file storage
- Deal and Activity Reporting
- Free CRM switching tool
Free Trial
Close
Free Trial is available
Pipeline CRM
Free Trial is available
Ratings
Meets Requirements
9.1
1,721
8.6
830
Ease of Use
9.2
1,761
8.9
833
Ease of Setup
9.0
1,098
8.8
385
Ease of Admin
9.0
562
8.9
376
Quality of Support
9.3
1,539
8.9
764
Has the product been a good partner in doing business?
9.3
557
9.1
368
Product Direction (% positive)
9.5
1,733
8.6
826
Features by Category
Sales Force Automation
9.0
1347
|
Verified
8.7
644
|
Verified
Feature Not Available
Feature Not Available
9.0
1352
|
Verified
8.7
634
|
Verified
9.0
1377
|
Verified
8.4
649
|
Verified
8.3
1165
7.8
393
|
Verified
9.1
1302
|
Verified
8.1
457
|
Verified
8.4
1122
7.6
313
|
Verified
8.3
1130
7.8
347
|
Verified
8.4
1161
8.2
424
|
Verified
Marketing Automation
8.7
1255
7.5
368
|
Verified
8.5
1216
7.6
362
|
Verified
9.2
1331
8.6
495
|
Verified
8.2
1132
7.5
321
|
Verified
Customer Support
8.7
1214
|
Verified
8.4
377
|
Verified
8.7
1226
|
Verified
8.5
398
8.7
1259
|
Verified
8.4
419
8.7
1249
|
Verified
8.3
329
|
Verified
8.6
1198
|
Verified
8.3
329
|
Verified
Reporting & Analytics
8.7
1256
|
Verified
8.1
597
|
Verified
8.8
1279
|
Verified
8.3
635
|
Verified
8.2
1141
7.8
474
|
Verified
Mobile & Social
8.2
1074
7.6
276
|
Verified
7.9
1096
7.5
264
|
Verified
8.2
1086
7.6
416
|
Verified
Platform
8.7
1193
|
Verified
8.2
293
|
Verified
8.8
1208
|
Verified
8.1
276
|
Verified
8.9
1196
8.4
303
|
Verified
8.5
1123
8.3
79
8.0
1070
|
Verified
7.7
61
8.4
1097
7.9
246
|
Verified
9.1
1207
|
Verified
8.9
304
|
Verified
8.4
1115
8.1
133
|
Verified
Integration
8.8
1123
|
Verified
8.4
277
|
Verified
8.7
1126
|
Verified
7.9
188
|
Verified
8.5
1059
|
Verified
7.3
167
|
Verified
Generative AI
Feature Not Available
8.2
17
Agentic AI - CRM
8.5
81
8.1
6
8.5
80
8.6
6
8.6
80
8.9
6
8.5
81
9.2
6
8.7
81
10.0
5
8.8
80
9.7
5
8.7
80
9.3
5
Lead Facilitation
7.9
133
Not enough data
8.6
133
Not enough data
9.0
140
Not enough data
8.6
134
Not enough data
Organization
9.2
136
Not enough data
8.9
133
Not enough data
8.9
133
Not enough data
Performance Analysis
8.2
127
Not enough data
8.9
134
Not enough data
Sales Analysis
8.3
134
Not enough data
8.6
134
Not enough data
Generative AI
8.4
81
Not enough data
8.7
81
Not enough data
Agentic AI - AI Sales Assistant
9.8
8
Not enough data
9.6
9
Not enough data
9.4
9
Not enough data
9.4
9
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
9.8
8
Not enough data
Integrated Workflows
9.1
220
Not enough data
9.1
222
Not enough data
9.0
214
Not enough data
8.7
211
Not enough data
9.0
217
Not enough data
9.0
221
Not enough data
8.9
220
Not enough data
Repeatability and Reportability
8.6
215
Not enough data
8.9
215
Not enough data
8.9
205
Not enough data
8.3
203
Not enough data
7.8
201
Not enough data
AI and Automation
8.2
194
Not enough data
8.1
197
Not enough data
8.2
190
Not enough data
7.9
198
Not enough data
7.8
196
Not enough data
Generative AI
8.0
197
Not enough data
Agentic AI - Sales Engagement
8.5
32
Not enough data
8.5
32
Not enough data
8.6
32
Not enough data
8.3
31
Not enough data
8.8
31
Not enough data
8.8
32
Not enough data
8.9
32
Not enough data
Dialing Options
9.1
150
Not enough data
9.2
151
Not enough data
9.4
17
Not enough data
Agent Tools
8.6
146
Not enough data
8.8
142
Not enough data
9.4
147
Not enough data
Automation
8.9
141
Not enough data
8.5
142
Not enough data
8.6
142
Not enough data
Agentic AI - Auto Dialer
8.8
21
Not enough data
8.8
21
Not enough data
AI Capabilities - Auto Dialer
9.4
17
Not enough data
9.3
17
Not enough data
9.5
17
Not enough data
Text Messaging
8.8
265
|
Verified
Not enough data
9.3
287
|
Verified
Not enough data
9.3
282
|
Verified
Not enough data
8.7
267
|
Verified
Not enough data
8.4
252
Not enough data
8.7
257
Not enough data
8.9
256
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
280
|
Verified
Not enough data
9.1
276
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
263
|
Verified
Not enough data
Agentic AI - SMS Marketing
8.6
15
Not enough data
8.4
15
Not enough data
9.0
15
Not enough data
8.7
15
Not enough data
8.9
15
Not enough data
8.6
15
Not enough data
Channels
8.6
105
Not enough data
8.6
107
Not enough data
8.0
107
Not enough data
Design
8.5
109
Not enough data
7.9
106
Not enough data
8.9
106
Not enough data
8.9
106
Not enough data
9.0
103
Not enough data
Generative AI
8.3
102
Not enough data
8.8
101
Not enough data
Platform
8.6
37
Not enough data
9.1
38
Not enough data
9.2
38
Not enough data
9.3
38
Not enough data
9.1
37
Not enough data
8.6
37
Not enough data
9.0
37
Not enough data
Generative AI
9.1
37
Not enough data
Workforce Management
9.3
38
Not enough data
9.1
37
Not enough data
Call Center Infrastructure (CCI)
9.8
9
Not enough data
9.6
9
Not enough data
9.8
10
Not enough data
9.8
9
Not enough data
Administrative
9.7
40
Not enough data
9.2
39
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
8.6
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.5
7
Personalization
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
9.5
7
Administrative
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.8
7
Agentic AI - Email Tracking
8.7
22
Not enough data
8.3
22
Not enough data
8.1
20
Not enough data
8.3
21
Not enough data
8.2
21
Not enough data
8.1
20
Not enough data
8.2
21
Not enough data
Analytics
8.6
488
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customizations
9.0
496
Not enough data
9.2
496
Not enough data
8.8
521
Not enough data
8.6
477
Not enough data
9.2
519
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Sales Analytics
9.0
17
Not enough data
8.9
17
Not enough data
8.8
16
Not enough data
9.0
17
Not enough data
8.4
17
Not enough data
Data Sourcing
8.5
163
Not enough data
8.7
163
Not enough data
8.5
163
9.0
5
8.8
166
Not enough data
8.6
160
Not enough data
Predictive Analytics
8.6
160
9.3
5
8.7
160
Not enough data
8.3
155
Not enough data
8.4
158
Not enough data
Sales Management
9.1
161
9.3
5
8.3
157
Not enough data
8.8
156
Not enough data
9.2
161
Not enough data
Agentic AI - Outbound Call Tracking
8.5
24
Not enough data
8.4
24
Not enough data
Calling
9.2
664
Not enough data
Feature Not Available
Not enough data
9.0
645
Not enough data
9.3
659
Not enough data
8.9
29
Not enough data
Contacts
8.8
655
Not enough data
8.7
618
Not enough data
9.0
653
Not enough data
Insights
9.3
676
Not enough data
9.0
630
Not enough data
8.7
592
Not enough data
9.0
652
Not enough data
8.8
631
Not enough data
9.0
28
Not enough data
Categories
Categories
Shared Categories
Close and Pipeline CRM are categorized as Sales Analytics and CRM
Unique Categories
Close is categorized as Customer Communications Management, SMS Marketing, Sales Engagement, AI Sales Assistant, Outbound Call Tracking, Email Tracking, Call Center Infrastructure (CCI), and Auto Dialer
Pipeline CRM is categorized as Google Workspace for Sales and Sales Performance Management
Reviews
Reviewers' Company Size
Close
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pipeline CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
15.1%
Computer Software
8.6%
Real Estate
8.2%
Financial Services
6.5%
Information Technology and Services
5.4%
Other
56.0%
Construction
9.6%
Marketing and Advertising
8.3%
Information Technology and Services
7.5%
Computer Software
4.6%
Internet
3.7%
Other
66.4%
Alternatives
Discussions
How fast does close read the feedback provided?
1 Comment
SW
Hi Kamaldeep, thank you for providing feedback for the Close team! We're always working to improve our CRM and take customer feedback seriously. We see all...Read more
how do I integrate WhatsApp?
1 Comment
KS
You can use Zapier or use API's to link them manually.Read more
How long does it take to generate a new integration?
1 Comment
PE
Hey Camila, we do not have an integration with Apollo at this time. However, you can request one in this form on our website...Read more
How do I get a buy-in from my sales team to move from spreadsheets or another CRM to PipelineDeals?
5 Comments
Official Response from Pipeline CRM
PipelineDeals picks up where Excel leaves off. It’s familiar to Excel but more powerful and the learning curve is low. Our training helps salespeople get...Read more
How long does it take to implement a new CRM?
4 Comments
Official Response from Pipeline CRM
Because our CRM is so easy to use, 95% of customers often go live within a day or maximum within two weeks — not three or four months like with other CRMs....Read more
What’s the cost like?
3 Comments
Official Response from Pipeline CRM
Our customer see ROI three times faster than with some other CRM providers (validated by G2 Crowd) because it’s only $1.10 per sales person per day. Some of...Read more
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