# Close vs PhoneBurner Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Close excels in user satisfaction, particularly for its intuitive interface and quick implementation. Users appreciate how easy it is to manage pipelines and customer responses, with one reviewer noting, "Close is very easy to learn and use as a CRM."
- **Users say** PhoneBurner stands out for its robust auto-dialing features and effective call scrubbing capabilities. Reviewers highlight that these features help solve key operational challenges, making it a competitive choice for those focused on outbound calling.
- **According to verified reviews** , Close has a significant edge in overall performance metrics, particularly in email and outbound call tracking. Users find its forecasting feature particularly valuable, enhancing their sales strategies and decision-making processes.
- **Reviewers mention** that while PhoneBurner offers a great user interface and in-depth reporting, it has fewer recent reviews compared to Close, which may indicate a less active user base. This could affect the reliability of feedback and ongoing product improvements.
- **G2 reviewers highlight** that both products are easy to set up, but PhoneBurner receives slightly higher marks for its implementation support. Users have praised the assistance they received during setup, with one noting the helpfulness of their engineer during the process.
- **Users report** that Close's higher G2 Score reflects its strong market presence and user satisfaction, while PhoneBurner, despite its competitive pricing and features, struggles to match the same level of overall user approval, particularly in predictive dialing and advanced analytics.



| | Close | PhoneBurner | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 2,040 | 285 | 
| **Largest Market Segment** | Small-Business (79.2% of reviews) | Small-Business (80.2% of reviews) | 
| **Entry Level Price** | $9.00 1 Seat Per Month | Free Trial Per Month | 

---
## Top Pros & Cons

### Close

Pros:
- Ease of Use (753 reviews)
- Helpful (441 reviews)

Cons:
- Missing Features (244 reviews)
- Call Issues (181 reviews)

### PhoneBurner

Pros:
- Time-saving (25 reviews)
- Ease of Use (21 reviews)

Cons:
- Call Issues (5 reviews)
- Expensive (5 reviews)

---
## Ratings Comparison
| Rating | Close | PhoneBurner | 
|---|---|---|
  | **Meets Requirements** | 9.1 (1755 reviews) | 9.4 (238 reviews) | 
  | **Ease of Use** | 9.2 (1800 reviews) | 9.3 (241 reviews) | 
  | **Ease of Setup** | 9.0 (1137 reviews) | 9.1 (137 reviews) | 
  | **Ease of Admin** | 9.0 (568 reviews) | 9.2 (92 reviews) | 
  | **Quality of Support** | 9.3 (1570 reviews) | 9.6 (240 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (563 reviews) | 9.6 (88 reviews) | 
  | **Product Direction (% positive)** | 9.5 (1769 reviews) | 9.4 (227 reviews) | 

---
## Pricing

### Close

#### Entry-Level Pricing

Plan: Solo

Price: $9.00 1 Seat Per Month

Description: Built for the individual who wants every lead, pipeline, and conversation in one place.

Key Features:
- 1 user included

[Browse all 4 editions](https://www.g2.com/products/close/pricing)

#### Free Trial

Yes

### PhoneBurner

#### Entry-Level Pricing

Plan: Free Trial

Price: Free Trial Per Month

Description: Truly free trial, no credit card needed:

Key Features:
- Full-featured free trial

[Browse all 2 editions](https://www.g2.com/products/phoneburner/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.6/10 | 1526 |
| **PhoneBurner** | N/A | N/A |

#### Sales Force Automation

| Feature | Close | PhoneBurner | 
|---|---|---|
| **Contact & Account Management** | 9.0 (1364 reviews) ✓ Verified | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | Feature Not Available | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 9.0 (1363 reviews) ✓ Verified | Not enough data | 
| **Task / Activity Management** | 9.0 (1394 reviews) ✓ Verified | Not enough data | 
| **Territory & Quota Management** | 8.3 (1166 reviews) | Not enough data | 
| **Desktop Integration** | 9.1 (1310 reviews) ✓ Verified | Not enough data | 
| **Product & Price List Management** | 8.4 (1124 reviews) | Not enough data | 
| **Quote & Order Management** | 8.3 (1131 reviews) | Not enough data | 
| **Customer Contract Management** | 8.4 (1162 reviews) | Not enough data | 

#### Marketing Automation

| Feature | Close | PhoneBurner | 
|---|---|---|
| **Email Marketing** | 8.7 (1264 reviews) | Not enough data | 
| **Campaign Management** | 8.5 (1219 reviews) | Not enough data | 
| **Lead Management** | 9.2 (1343 reviews) | Not enough data | 
| **Marketing ROI Analytics** | 8.2 (1133 reviews) | Not enough data | 

#### Customer Support

| Feature | Close | PhoneBurner | 
|---|---|---|
| **Case Management** | 8.7 (1216 reviews) ✓ Verified | Not enough data | 
| **Customer Support Portal** | 8.7 (1226 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 8.7 (1260 reviews) ✓ Verified | Not enough data | 
| **Call Center Features** | 8.7 (1254 reviews) ✓ Verified | Not enough data | 
| **Support Analytics** | 8.6 (1200 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | Close | PhoneBurner | 
|---|---|---|
| **Reporting** | 8.7 (1263 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.8 (1283 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 8.2 (1142 reviews) | Not enough data | 

#### Mobile & Social

| Feature | Close | PhoneBurner | 
|---|---|---|
| **Social Collaboration Features** | 8.2 (1075 reviews) | Not enough data | 
| **Social Network Integration** | 7.9 (1098 reviews) | Not enough data | 
| **Mobile User Support** | 8.2 (1089 reviews) | Not enough data | 

#### Platform

| Feature | Close | PhoneBurner | 
|---|---|---|
| **Customization** | 8.7 (1197 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.8 (1215 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.9 (1197 reviews) | Not enough data | 
| **Internationalization** | 8.5 (1124 reviews) | Not enough data | 
| **Sandbox / Test Environments** | 8.0 (1070 reviews) ✓ Verified | Not enough data | 
| **Document & Content Mgmt.** | 8.4 (1097 reviews) | Not enough data | 
| **Performance and Reliability** | 9.1 (1216 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | 8.4 (1115 reviews) | Not enough data | 

#### Integration

| Feature | Close | PhoneBurner | 
|---|---|---|
| **Data Import & Export Tools** | 8.8 (1123 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 8.7 (1125 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 8.5 (1060 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Close | PhoneBurner | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 

#### Agentic AI - CRM

| Feature | Close | PhoneBurner | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (82 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (80 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (81 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (81 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (81 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (80 reviews) | Not enough data | 
| **Decision Making** | 8.7 (80 reviews) | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.9/10 | 147 |
| **PhoneBurner** | N/A | N/A |

#### Lead Facilitation

| Feature | Close | PhoneBurner | 
|---|---|---|
| **Customer-facing Chatbot** | 7.9 (133 reviews) | Not enough data | 
| **Lead Qualification** | 8.6 (133 reviews) | Not enough data | 
| **Lead Follow-up** | 9.0 (140 reviews) | Not enough data | 
| **Meeting Scheduling ** | 8.6 (134 reviews) | Not enough data | 

#### Organization

| Feature | Close | PhoneBurner | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 9.2 (136 reviews) | Not enough data | 
| **Data Entry** | 8.9 (133 reviews) | Not enough data | 
| **Integrations / APIs** | 8.9 (133 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Close | PhoneBurner | 
|---|---|---|
| **Coaching ** | 8.2 (127 reviews) | Not enough data | 
| **Peformance Tracking** | 8.9 (134 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Close | PhoneBurner | 
|---|---|---|
| **ROI Forecasting ** | 8.3 (134 reviews) | Not enough data | 
| **Sales Forecasting ** | 8.6 (134 reviews) | Not enough data | 

#### Generative AI

| Feature | Close | PhoneBurner | 
|---|---|---|
| **AI Text Generation** | 8.4 (82 reviews) | Not enough data | 
| **AI Text Summarization** | 8.7 (82 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Close | PhoneBurner | 
|---|---|---|
| **Autonomous Task Execution** | 9.8 (9 reviews) | Not enough data | 
| **Multi-step Planning** | 9.6 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 9.4 (9 reviews) | Not enough data | 
| **Adaptive Learning** | 9.4 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.8 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (9 reviews) | Not enough data | 
| **Decision Making** | 9.8 (8 reviews) | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.6/10 | 229 |
| **PhoneBurner** | N/A | N/A |

#### Integrated Workflows

| Feature | Close | PhoneBurner | 
|---|---|---|
| **Task Management** | 9.1 (220 reviews) | Not enough data | 
| **Email Tracking/Automation** | 9.1 (223 reviews) | Not enough data | 
| **Calls and Voice** | 9.0 (215 reviews) | Not enough data | 
| **Other Outreach Options ** | 8.7 (212 reviews) | Not enough data | 
| **CRM Integration** | 9.0 (217 reviews) | Not enough data | 
| **Calendar** | 9.0 (221 reviews) | Not enough data | 
| **Shared Records** | 8.9 (220 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Close | PhoneBurner | 
|---|---|---|
| **Content Management** | 8.6 (215 reviews) | Not enough data | 
| **Workflow Management** | 8.9 (215 reviews) | Not enough data | 
| **Workflow Performance** | 8.9 (206 reviews) | Not enough data | 
| **Sales Coaching and Insights** | 8.3 (204 reviews) | Not enough data | 
| **Gamification** | 7.8 (201 reviews) | Not enough data | 

#### AI and Automation

| Feature | Close | PhoneBurner | 
|---|---|---|
| **Lead Prioritization** | 8.2 (194 reviews) | Not enough data | 
| **Lead Scoring** | 8.1 (197 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 8.2 (190 reviews) | Not enough data | 
| **Buyer Intelligence** | 7.9 (198 reviews) | Not enough data | 
| **Machine Learning** | 7.8 (196 reviews) | Not enough data | 

#### Generative AI

| Feature | Close | PhoneBurner | 
|---|---|---|
| **AI Text Generation** | 8.0 (197 reviews) | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Close | PhoneBurner | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (32 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (32 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (32 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (31 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.8 (31 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (32 reviews) | Not enough data | 
| **Decision Making** | 8.9 (32 reviews) | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Close** | 9.0/10 | 156 |
| **PhoneBurner** | 8.5/10 | 181 |

#### Dialing Options

| Feature | Close | PhoneBurner | 
|---|---|---|
| **Preview Dialing** | 9.1 (150 reviews) | 9.3 (161 reviews) ✓ Verified | 
| **Progressive Dialing** | 9.2 (151 reviews) | 9.3 (144 reviews) ✓ Verified | 
| **Predictive Dialing** | 9.4 (17 reviews) | 7.1 (7 reviews) | 

#### Agent Tools

| Feature | Close | PhoneBurner | 
|---|---|---|
| **Whisper Coaching ** | 8.6 (146 reviews) | 8.2 (91 reviews) | 
| **Callback Scheduling ** | 8.8 (142 reviews) | 8.9 (136 reviews) ✓ Verified | 
| **Call Recording ** | 9.4 (147 reviews) | 9.3 (138 reviews) ✓ Verified | 

#### Automation

| Feature | Close | PhoneBurner | 
|---|---|---|
| **Voice Activity Detection** | 8.9 (141 reviews) | Feature Not Available | 
| **Interactive Voice Response (IVR)** | 8.5 (142 reviews) | 8.2 (96 reviews) ✓ Verified | 
| **Call Scrubbing** | 8.6 (142 reviews) | 8.8 (118 reviews) | 

#### Agentic AI - Auto Dialer

| Feature | Close | PhoneBurner | 
|---|---|---|
| **Autonomous Task Execution** | 8.8 (21 reviews) | 7.5 (8 reviews) | 
| **Cross-system Integration** | 8.8 (21 reviews) | 9.1 (11 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | Close | PhoneBurner | 
|---|---|---|
| **Call Prioritization and List Optimization** | 9.4 (17 reviews) | 8.6 (6 reviews) | 
| **Compliance Monitoring** | 9.3 (17 reviews) | 9.7 (6 reviews) | 
| **Speech Analytics and Sentiment Analysis** | 9.5 (17 reviews) | 6.7 (6 reviews) | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.8/10 | 313 |
| **PhoneBurner** | N/A | N/A |

#### Text Messaging

| Feature | Close | PhoneBurner | 
|---|---|---|
| **Bulk SMS** | 8.8 (265 reviews) ✓ Verified | Not enough data | 
| **Two-Way Text Messaging** | 9.3 (287 reviews) ✓ Verified | Not enough data | 
| **Text Scheduler** | 9.3 (282 reviews) ✓ Verified | Not enough data | 
| **Automatic Replies** | 8.7 (267 reviews) ✓ Verified | Not enough data | 
| **Automatic URL Shortening** | 8.4 (252 reviews) | Not enough data | 
| **MMS Marketing** | 8.7 (257 reviews) | Not enough data | 
| **Personalization** | 8.9 (256 reviews) | Not enough data | 
| **Transactional SMS** | Feature Not Available | Not enough data | 

#### SMS Platform

| Feature | Close | PhoneBurner | 
|---|---|---|
| **Reporting** | 9.0 (280 reviews) ✓ Verified | Not enough data | 
| **Automation** | 9.1 (276 reviews) ✓ Verified | Not enough data | 
| **White Label** | Feature Not Available | Not enough data | 
| **Text-to-Landline** | Feature Not Available | Not enough data | 
| **Short Codes** | Feature Not Available | Not enough data | 
| **API Integration** | 9.0 (263 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | Close | PhoneBurner | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (15 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (15 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (15 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (15 reviews) | Not enough data | 
| **Decision Making** | 8.6 (15 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.6/10 | 117 |
| **PhoneBurner** | N/A | N/A |

#### Channels

| Feature | Close | PhoneBurner | 
|---|---|---|
| **Multi-Channel Coverage** | 8.6 (106 reviews) | Not enough data | 
| **Open Listening** | 8.6 (107 reviews) | Not enough data | 
| **Physical Media** | 8.0 (107 reviews) | Not enough data | 

#### Design

| Feature | Close | PhoneBurner | 
|---|---|---|
| **Communications Strategy Development** | 8.5 (109 reviews) | Not enough data | 
| **Create Content** | 7.9 (106 reviews) | Not enough data | 
| **Personalization** | 8.9 (107 reviews) | Not enough data | 
| **Inbound Identification** | 8.9 (106 reviews) | Not enough data | 
| **Regulatory Compliance** | 9.0 (103 reviews) | Not enough data | 

#### Generative AI

| Feature | Close | PhoneBurner | 
|---|---|---|
| **AI Text Generation** | 8.3 (103 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (102 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Close** | 9.3/10 | 42 |
| **PhoneBurner** | N/A | N/A |

#### Platform

| Feature | Close | PhoneBurner | 
|---|---|---|
| **Omnichannel** | 8.6 (37 reviews) | Not enough data | 
| **Mobile Access** | 9.1 (38 reviews) | Not enough data | 
| **Queue Management** | 9.2 (38 reviews) | Not enough data | 
| **Call Routing** | 9.3 (38 reviews) | Not enough data | 
| **Call Back** | 9.1 (37 reviews) | Not enough data | 
| **IVR** | 8.6 (37 reviews) | Not enough data | 
| **Automatic Call Distribution** | 9.0 (37 reviews) | Not enough data | 

#### Generative AI

| Feature | Close | PhoneBurner | 
|---|---|---|
| **AI Text-to-Speech** | 9.1 (37 reviews) | Not enough data | 

#### Workforce Management

| Feature | Close | PhoneBurner | 
|---|---|---|
| **Call Monitoring** | 9.3 (38 reviews) | Not enough data | 
| **Performance Evaluation** | 9.1 (37 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Close | PhoneBurner | 
|---|---|---|
| **Autonomous Task Execution** | 9.8 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 9.6 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.8 (10 reviews) | Not enough data | 
| **Proactive Assistance** | 9.8 (9 reviews) | Not enough data | 

#### Administrative

| Feature | Close | PhoneBurner | 
|---|---|---|
| **Call Recording** | 9.7 (40 reviews) | Not enough data | 
| **Reporting & Dashboards** | 9.2 (39 reviews) | Not enough data | 

### Salesforce AppExchange Apps

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **PhoneBurner** | N/A | N/A |

#### Agentic AI - Salesforce AppExchange Apps

| Feature | Close | PhoneBurner | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.6/10 | 553 |
| **PhoneBurner** | 9.1/10 | 61 |

#### Agentic AI - Email Tracking

| Feature | Close | PhoneBurner | 
|---|---|---|
| **Autonomous Task Execution** | 8.7 (22 reviews) | Not enough data | 
| **Multi-step Planning** | 8.3 (22 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (20 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (21 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (21 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (20 reviews) | Not enough data | 
| **Decision Making** | 8.2 (21 reviews) | Not enough data | 

#### Analytics

| Feature | Close | PhoneBurner | 
|---|---|---|
| **Open Rates** | 8.6 (488 reviews) | Feature Not Available | 
| **Link Activity** | Feature Not Available | 8.8 (41 reviews) | 
| **Attachment Activity** | Feature Not Available | 9.0 (40 reviews) | 

#### Customizations

| Feature | Close | PhoneBurner | 
|---|---|---|
| **Email Platform Integration** | 9.0 (496 reviews) | 9.4 (47 reviews) | 
| **Email Scheduling** | 9.2 (496 reviews) | 9.0 (28 reviews) | 
| **Notifications** | 8.8 (521 reviews) | Feature Not Available | 
| **Email Categorization** | 8.6 (477 reviews) | Feature Not Available | 
| **Templates** | 9.2 (519 reviews) | 9.5 (51 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.7/10 | 176 |
| **PhoneBurner** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Close | PhoneBurner | 
|---|---|---|
| **Autonomous Task Execution** | 9.0 (17 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (17 reviews) | Not enough data | 
| **Adaptive Learning** | 8.8 (16 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.0 (17 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (17 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Close | PhoneBurner | 
|---|---|---|
| **Data Sourcing** | 8.5 (163 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.7 (163 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.5 (163 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.8 (167 reviews) | Not enough data | 
| **Data Segmentation** | 8.6 (161 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Close | PhoneBurner | 
|---|---|---|
| **Lead Scoring** | 8.6 (160 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.7 (160 reviews) | Not enough data | 
| **Risk Analysis** | 8.3 (156 reviews) | Not enough data | 
| **Live Forecasting** | 8.4 (158 reviews) | Not enough data | 

#### Sales Management

| Feature | Close | PhoneBurner | 
|---|---|---|
| **Live Pipeline Management** | 9.1 (161 reviews) | Not enough data | 
| **Sales Gamification** | 8.3 (157 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.8 (157 reviews) | Not enough data | 
| **Activity Tracking** | 9.2 (161 reviews) | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.9/10 | 714 |
| **PhoneBurner** | 9.2/10 | 146 |

#### Agentic AI - Outbound Call Tracking

| Feature | Close | PhoneBurner | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (24 reviews) | 8.9 (6 reviews) | 
| **Natural Language Interaction** | 8.4 (24 reviews) | 8.9 (6 reviews) | 

#### Calling

| Feature | Close | PhoneBurner | 
|---|---|---|
| **Record Calls** | 9.2 (665 reviews) | 9.1 (115 reviews) | 
| **Generate Location** | Feature Not Available | 8.8 (102 reviews) | 
| **Call Types** | 9.0 (645 reviews) | 9.2 (116 reviews) | 
| **Click-to-Call** | 9.3 (660 reviews) | 9.4 (95 reviews) | 
| **Auto Dialer** | 8.8 (31 reviews) | 9.5 (10 reviews) | 

#### Contacts

| Feature | Close | PhoneBurner | 
|---|---|---|
| **Personalization** | 8.8 (656 reviews) | 9.4 (127 reviews) | 
| **Information Locater** | 8.7 (618 reviews) | 9.1 (118 reviews) | 
| **Record Prospect Data** | 9.0 (653 reviews) | 9.2 (118 reviews) | 

#### Insights

| Feature | Close | PhoneBurner | 
|---|---|---|
| **Notes** | 9.3 (676 reviews) | 9.4 (131 reviews) | 
| **Daily Summary** | 9.0 (630 reviews) | 9.5 (132 reviews) | 
| **Automated Voicemails** | 8.7 (592 reviews) | 9.6 (130 reviews) | 
| **Automated Emails** | 9.0 (653 reviews) | 9.1 (122 reviews) | 
| **Sorts Prospects** | 8.8 (631 reviews) | 9.1 (123 reviews) | 
| **Automated Note Taking** | 9.0 (29 reviews) | 8.6 (6 reviews) | 

---
## Categories
**Shared Categories (3):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Email Tracking Software](https://www.g2.com/categories/email-tracking)

**Unique to Close (7):** [CRM Software](https://www.g2.com/categories/crm), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)

**Unique to PhoneBurner (1):** [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps)


---
## Reviewer Demographics

### By Company Size

| Segment | Close | PhoneBurner | 
|---|---|---|
| **Small-Business** | 79.2% | 80.2% | 
| **Mid-Market** | 20.2% | 16.2% | 
| **Enterprise** | 0.7% | 3.6% | 

### By Industry

#### Close

- **Marketing and Advertising:** 14.9%
- **Computer Software:** 8.7%
- **Real Estate:** 8.1%
- **Financial Services:** 6.7%
- **Information Technology and Services:** 5.6%
- **Consulting:** 5.3%
- **Professional Training & Coaching:** 4.2%
- **Insurance:** 2.9%
- **Health, Wellness and Fitness:** 2.8%
- **Consumer Services:** 2.5%
- **Other:** 38.3%

#### PhoneBurner

- **Financial Services:** 15.8%
- **Insurance:** 15.1%
- **Real Estate:** 9.9%
- **Marketing and Advertising:** 8.1%
- **Information Technology and Services:** 6.3%
- **Computer Software:** 4.4%
- **Banking:** 3.3%
- **Staffing and Recruiting:** 2.9%
- **Telecommunications:** 1.8%
- **Construction:** 1.8%
- **Other:** 30.5%

---
## Alternatives

### Alternatives to Close

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25791 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13810 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14689 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9652 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3569 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3047 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (638 reviews)

### Alternatives to PhoneBurner

- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [Orum](https://www.g2.com/products/orum/reviews) — 4.6/5 stars (796 reviews)
- [CallTools](https://www.g2.com/products/calltools/reviews) — 4.8/5 stars (76 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [Koncert](https://www.g2.com/products/koncert/reviews) — 4.6/5 stars (396 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1839 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)

---
## Top Discussions

### Close

- Title: [What is Close used for?](https://www.g2.com/discussions/close-what-is-close-used-for) — 2 comments
  > **Top comment:** "CRM"
- Title: [How long does it take to generate a new integration?](https://www.g2.com/discussions/how-long-does-it-take-to-generate-a-new-integration) — 2 comments, 1 upvote
  > **Top comment:** "Hey Camila, we do not have an integration with Apollo at this time. However, you can request one in this form on our website..."
- Title: [how do I integrate WhatsApp?](https://www.g2.com/discussions/how-do-i-integrate-whatsapp) — 2 comments, 1 upvote
  > **Top comment:** "You can use Zapier or use API's to link them manually."
- Title: [What is Close used for?](https://www.g2.com/discussions/what-is-close-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Close is a conversation-first CRM (customer relationship management) solution built for founders and small, scaling sales teams to manage every conversation..."
- Title: [How fast does close read the feedback provided?](https://www.g2.com/discussions/50910-how-fast-does-close-read-the-feedback-provided) — 1 comment, 1 upvote
  > **Top comment:** "Hi Kamaldeep, thank you for providing feedback for the Close team! We're always working to improve our CRM and take customer feedback seriously. We see all..."

### PhoneBurner

- Title: [What is a PhoneBurner?](https://www.g2.com/discussions/what-is-a-phoneburner) — 2 comments
  > **Top comment:** "Amazing sales tool for crushing dials. Set up is easy, customer service is amazing, and if your sale is worth enough bc a 200.00 per month phoneburner bill..."
- Title: [How long is PhoneBurner free trial?](https://www.g2.com/discussions/how-long-is-phoneburner-free-trial) — 1 comment
  > **Top comment:** "Unlimited # of Days. Limited to 60 minutes of call time. "
- Title: [How do you stop calls from breaking up?](https://www.g2.com/discussions/how-do-you-stop-calls-from-breaking-up) — 1 comment, 1 upvote
  > **Top comment:** "I've found it really depends on your internet speed. Sometimes by closing everything down and restarting your network, it corrects itself."
- Title: [What kind of reporting does PhoneBurner offer?](https://www.g2.com/discussions/what-kind-of-reporting-does-phoneburner-offer) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "PhoneBurner features a robust, custom reporting engine. Build reports on-the-fly, or have them conveniently emailed to you. Promote transparency and..."
- Title: [Does PhoneBurner have 1-click voicemails?](https://www.g2.com/discussions/does-phoneburner-have-1-click-voicemails) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes. Pre-record as many voicemails as you want. As soon as you know you've reached voicemail you click a button (no need to wait for the beep). PhoneBurner..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/close-vs-phoneburner)