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At a Glance
Market Segments
Small-Business (79.1% of reviews)
Small-Business (95.8% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
$97.00 Per Month
Close
Star Rating
(1,941)4.7 out of 5
Market Segments
Small-Business (79.1% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansHighLevel
Star Rating
(561)4.6 out of 5
Market Segments
Small-Business (95.8% of reviews)
Entry-Level Pricing
$97.00 Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Close excels in Ease of Use with a score of 9.2, making it intuitive for small businesses to navigate, while HighLevel's score of 7.8 indicates a steeper learning curve, particularly for new users.
- Reviewers mention that Close's Quality of Support is highly rated at 9.3, with many users appreciating the responsiveness and helpfulness of the support team, whereas HighLevel's score of 8.2 suggests room for improvement in customer service.
- G2 users highlight Close's superior Performance and Reliability with a score of 9.1, noting that the platform rarely experiences downtime, while HighLevel's score of 8.4 indicates some users have faced occasional performance issues.
- Users on G2 emphasize that Close's Contact & Account Management features, scoring 9.0, are robust and user-friendly, allowing for efficient tracking of customer interactions, compared to HighLevel's score of 8.7, which, while still good, lacks some advanced functionalities.
- Reviewers say that Close shines in Opportunity & Pipeline Management with a score of 9.0, providing clear visibility into sales processes, while HighLevel's score of 8.9 shows it is competitive but may not offer the same level of detail or customization.
- Users report that Close's Automation capabilities, rated at 9.1, are highly effective for streamlining workflows, whereas HighLevel's score of 9.2 indicates strong automation features, but some users feel they could be more intuitive to set up.
Pricing
Entry-Level Pricing
Close
Solo
Starting at $9.00
1 User Per Month
Perfect for individuals organizing leads, managing pipelines, and keeping all sales communication in one place.
- Only 1 user allowed
- Up to 10,000 Leads
- Built-in email, calling, & SMS
HighLevel
Starter
$97.00
Per Month
All the tools you need to grow your businesses online with unlimited Users, unlimited Contacts, and a suite of AI tools!
- CRM
- Email & SMS Marketing
- Funnel & Website Builders
Free Trial
Close
Free Trial is available
HighLevel
Free Trial is available
Ratings
Meets Requirements
9.1
1,720
8.8
178
Ease of Use
9.2
1,760
7.8
514
Ease of Setup
9.0
1,097
7.4
305
Ease of Admin
9.0
562
8.2
128
Quality of Support
9.3
1,538
8.2
173
Has the product been a good partner in doing business?
9.3
557
8.7
124
Product Direction (% positive)
9.5
1,732
8.9
174
Features by Category
Sales Force Automation
9.0
1346
|
Verified
8.7
105
Feature Not Available
Feature Not Available
9.0
1351
|
Verified
9.0
108
9.0
1376
|
Verified
8.3
104
8.3
1164
7.5
83
9.1
1301
|
Verified
8.8
94
8.4
1121
8.3
82
8.3
1129
7.9
80
8.4
1160
8.1
85
Marketing Automation
8.7
1254
8.9
102
8.5
1215
9.0
100
9.2
1330
9.0
104
8.2
1131
8.3
94
Customer Support
8.7
1213
|
Verified
8.0
89
8.7
1225
|
Verified
Feature Not Available
8.7
1258
|
Verified
Feature Not Available
8.7
1248
|
Verified
8.2
93
8.6
1197
|
Verified
8.2
89
Reporting & Analytics
8.7
1255
|
Verified
8.3
94
8.8
1278
|
Verified
8.3
100
8.2
1140
Feature Not Available
Mobile & Social
8.2
1073
8.0
87
7.9
1095
8.3
99
8.2
1085
7.7
88
Platform
8.7
1192
|
Verified
8.5
102
8.8
1207
|
Verified
8.9
101
8.9
1195
8.6
95
8.5
1122
8.0
84
8.0
1069
|
Verified
Feature Not Available
8.4
1096
8.2
79
9.1
1206
|
Verified
8.5
97
8.4
1114
7.8
81
Integration
8.8
1122
|
Verified
8.5
85
8.7
1125
|
Verified
8.2
90
8.5
1058
|
Verified
8.1
78
Generative AI
Feature Not Available
8.3
59
Agentic AI - CRM
8.5
80
7.7
21
8.5
79
8.5
21
8.6
79
8.8
21
8.5
80
8.3
20
8.6
80
8.5
21
8.8
79
8.4
21
8.6
79
8.3
20
Email Marketing
Not enough data
8.9
89
Not enough data
8.6
85
Not enough data
8.4
82
Not enough data
8.7
87
Online Marketing
Not enough data
8.8
89
Not enough data
8.7
78
Not enough data
8.5
77
Not enough data
8.2
85
Not enough data
Feature Not Available
Lead Management
Not enough data
8.8
76
Not enough data
8.5
68
Not enough data
8.7
75
Not enough data
8.3
73
Not enough data
8.7
81
Not enough data
8.1
73
Not enough data
8.8
76
Not enough data
9.0
80
Campaign Management
Not enough data
Feature Not Available
Not enough data
8.4
75
Not enough data
8.7
86
Not enough data
Feature Not Available
Social
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
75
Not enough data
Feature Not Available
Not enough data
8.5
77
Reporting & Analytics
Not enough data
8.7
85
Not enough data
8.5
78
Not enough data
8.4
77
Not enough data
8.3
75
Not enough data
Feature Not Available
Platform
Not enough data
8.5
81
Not enough data
8.8
82
Not enough data
8.7
82
Not enough data
8.0
63
Not enough data
Feature Not Available
Not enough data
8.4
73
Not enough data
Feature Not Available
Agentic AI - Marketing Automation
Not enough data
7.9
12
Not enough data
8.1
12
Not enough data
8.1
12
Not enough data
7.4
11
Not enough data
7.9
12
Not enough data
7.9
11
Integration
Not enough data
8.4
74
Not enough data
8.2
76
Not enough data
8.4
72
Messenger
Not enough data
9.2
6
Not enough data
7.7
5
Not enough data
8.6
6
Not enough data
8.3
5
Channels
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
7.5
6
Not enough data
6.7
5
Customers
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
9.2
6
Not enough data
8.9
6
Agentic AI - Conversational Marketing
Not enough data
6.3
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
6.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
7.9
133
Not enough data
8.6
133
Not enough data
9.0
140
Not enough data
8.6
134
Not enough data
Organization
9.2
136
Not enough data
8.9
133
Not enough data
8.9
133
Not enough data
Performance Analysis
8.2
127
Not enough data
8.9
134
Not enough data
Sales Analysis
8.3
134
Not enough data
8.6
134
Not enough data
Generative AI
8.4
81
Not enough data
8.7
81
Not enough data
Agentic AI - AI Sales Assistant
9.8
8
Not enough data
9.6
9
Not enough data
9.4
9
Not enough data
9.4
9
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
9.8
8
Not enough data
Integrated Workflows
9.1
219
Not enough data
9.1
221
Not enough data
9.0
213
Not enough data
8.7
210
Not enough data
9.0
216
Not enough data
9.0
220
Not enough data
8.9
219
Not enough data
Repeatability and Reportability
8.6
214
Not enough data
8.9
214
Not enough data
8.9
204
Not enough data
8.3
202
Not enough data
7.8
200
Not enough data
AI and Automation
8.2
193
Not enough data
8.1
196
Not enough data
8.2
189
Not enough data
7.9
197
Not enough data
7.8
195
Not enough data
Generative AI
7.9
196
Not enough data
Agentic AI - Sales Engagement
8.5
31
Not enough data
8.5
31
Not enough data
8.5
31
Not enough data
8.3
30
Not enough data
8.7
30
Not enough data
8.7
31
Not enough data
8.9
31
Not enough data
Dialing Options
9.1
150
Not enough data
9.2
151
Not enough data
9.4
17
Not enough data
Agent Tools
8.6
146
Not enough data
8.8
142
Not enough data
9.4
147
Not enough data
Automation
8.9
141
Not enough data
8.5
142
Not enough data
8.6
142
Not enough data
Agentic AI - Auto Dialer
8.8
21
Not enough data
8.8
21
Not enough data
AI Capabilities - Auto Dialer
9.4
17
Not enough data
9.3
17
Not enough data
9.5
17
Not enough data
Text Messaging
8.8
265
|
Verified
9.1
58
9.3
287
|
Verified
9.4
59
9.3
282
|
Verified
9.1
56
8.7
267
|
Verified
9.1
59
8.4
252
Feature Not Available
8.7
257
8.6
52
8.9
256
8.8
56
Feature Not Available
8.7
57
SMS Platform
9.0
280
|
Verified
8.8
56
9.1
276
|
Verified
9.2
61
Feature Not Available
9.1
61
Feature Not Available
7.0
46
Feature Not Available
8.1
46
9.0
263
|
Verified
8.6
54
Agentic AI - SMS Marketing
8.6
15
7.1
8
8.4
15
8.1
8
9.0
15
8.5
8
8.7
15
7.7
8
8.9
15
7.4
7
8.6
15
8.1
7
Channels
8.6
105
8.2
10
8.6
107
7.4
9
8.0
107
7.4
9
Design
8.5
109
8.3
9
7.9
106
7.5
10
8.9
106
9.0
10
8.9
106
8.0
9
9.0
103
9.3
9
Generative AI
8.3
102
8.2
10
8.8
101
8.1
9
Responses
Not enough data
9.0
7
Not enough data
9.3
7
Not enough data
7.1
7
Automation - AI Agents
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
9.0
7
Not enough data
8.3
7
Not enough data
9.0
7
Platform
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
9.0
7
Autonomy - AI Agents
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
8.1
7
Generative AI
Not enough data
8.3
7
Not enough data
8.3
7
Responses
Not enough data
9.5
7
Not enough data
7.3
5
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Platform
Not enough data
8.6
7
Not enough data
9.3
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
9.5
7
Not enough data
9.5
7
Generative AI
Not enough data
8.6
7
Not enough data
8.3
6
Conversational Platform
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Support Automation
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Generative AI
Not enough data
9.7
6
Not enough data
9.7
6
Platform
8.6
37
Not enough data
9.1
38
Not enough data
9.2
38
Not enough data
9.3
38
Not enough data
9.1
37
Not enough data
8.6
37
Not enough data
9.0
37
Not enough data
Generative AI
9.1
37
Not enough data
Workforce Management
9.3
38
Not enough data
9.1
37
Not enough data
Call Center Infrastructure (CCI)
9.8
9
Not enough data
9.6
9
Not enough data
9.8
10
Not enough data
9.8
9
Not enough data
Administrative
9.7
40
Not enough data
9.2
39
Not enough data
Generative AI
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Communication
Not enough data
9.4
6
Not enough data
8.0
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
7.0
5
Internal Use
Not enough data
8.3
9
Not enough data
6.7
5
Not enough data
7.3
5
Not enough data
9.0
5
Not enough data
7.3
5
Not enough data
9.4
6
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Tracking
8.7
22
Not enough data
8.3
22
Not enough data
8.1
20
Not enough data
8.3
21
Not enough data
8.2
21
Not enough data
8.1
20
Not enough data
8.2
21
Not enough data
Analytics
8.6
488
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customizations
9.0
496
Not enough data
9.2
496
Not enough data
8.8
521
Not enough data
8.6
477
Not enough data
9.2
519
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Sales Analytics
9.0
17
Not enough data
8.9
17
Not enough data
8.8
16
Not enough data
9.0
17
Not enough data
8.4
17
Not enough data
Data Sourcing
8.5
163
Not enough data
8.7
163
Not enough data
8.5
163
Not enough data
8.8
166
Not enough data
8.6
160
Not enough data
Predictive Analytics
8.6
160
Not enough data
8.7
160
Not enough data
8.3
155
Not enough data
8.4
158
Not enough data
Sales Management
9.1
161
Not enough data
8.3
157
Not enough data
8.8
156
Not enough data
9.2
161
Not enough data
Agentic AI - Outbound Call Tracking
8.5
24
Not enough data
8.4
24
Not enough data
Calling
9.2
664
Not enough data
Feature Not Available
Not enough data
9.0
645
Not enough data
9.3
659
Not enough data
8.9
29
Not enough data
Contacts
8.8
655
Not enough data
8.7
618
Not enough data
9.0
653
Not enough data
Insights
9.3
676
Not enough data
9.0
630
Not enough data
8.7
592
Not enough data
9.0
652
Not enough data
8.8
631
Not enough data
9.0
28
Not enough data
Consumer Intelligence
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Reporting
Not enough data
8.6
37
Not enough data
7.7
36
Not enough data
8.6
42
Media Monitoring
Not enough data
Feature Not Available
Not enough data
8.5
45
Not enough data
Feature Not Available
In-House Management
Not enough data
8.2
38
Not enough data
8.5
39
Generative AI
Not enough data
9.1
30
Agentic AI - Online Reputation Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customizations
Not enough data
8.8
50
Not enough data
9.3
52
Not enough data
8.8
43
Not enough data
9.2
46
Growth
Not enough data
Feature Not Available
Not enough data
8.5
48
Not enough data
9.5
46
Not enough data
7.9
48
Not enough data
8.3
45
Content
Not enough data
9.1
50
Not enough data
8.8
47
Not enough data
8.9
45
Not enough data
8.5
39
Support
Not enough data
8.4
45
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Close and HighLevel are categorized as Customer Communications Management, SMS Marketing, and CRM
Unique Categories
Close is categorized as Sales Engagement, AI Sales Assistant, Outbound Call Tracking, Sales Analytics, Email Tracking, Call Center Infrastructure (CCI), and Auto Dialer
HighLevel is categorized as Marketing Automation, AI Agents For Business Operations, Conversational Marketing, Shared Inbox, Online Reputation Management, VoIP Providers, Chatbots, Website Builder, Live Chat, and Conversational Support
Reviews
Reviewers' Company Size
Close
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HighLevel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
15.2%
Computer Software
8.6%
Real Estate
8.2%
Financial Services
6.5%
Information Technology and Services
5.4%
Other
56.1%
Marketing and Advertising
44.3%
Consulting
9.4%
Real Estate
5.2%
Professional Training & Coaching
4.4%
Health, Wellness and Fitness
4.4%
Other
32.3%
Alternatives
Discussions
How fast does close read the feedback provided?
1 Comment
SW
Hi Kamaldeep, thank you for providing feedback for the Close team! We're always working to improve our CRM and take customer feedback seriously. We see all...Read more
how do I integrate WhatsApp?
1 Comment
KS
You can use Zapier or use API's to link them manually.Read more
How long does it take to generate a new integration?
1 Comment
PE
Hey Camila, we do not have an integration with Apollo at this time. However, you can request one in this form on our website...Read more
What is high level app?
2 Comments
MB
HighLevel as several mobile app options. You can contract with HighLevel to have them build your own branded app or you can use their Grey Labeled app called...Read more
Why less options for funnel and website section?
1 Comment
ST
Hey there!
Thank you for the question.
I am Head of Product Management at highLevel.
We would love to hear about more options that you want on...Read more
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