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Compare Close and Gong 
Featured Products
At a Glance
Market Segments
Small-Business (79.1% of reviews)
Mid-Market (69.4% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
No pricing available
Close
Star Rating
(2,004)4.7 out of 5
Market Segments
Small-Business (79.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansGong
Star Rating
(6,470)4.7 out of 5
Market Segments
Mid-Market (69.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Close excels in user-friendliness, with many users appreciating its intuitive interface. One user mentioned, "It's not complicated to use and is very simplified," which helps teams quickly adapt without extensive training.
- Users say Gong stands out for its powerful AI features, particularly in call analysis. Reviewers highlighted the ability to compile calls into cloud projects and perform keyword searches, making it easier to gain insights from sales conversations.
- According to verified reviews, Close is praised for its seamless integration with tools like Calendly and Slack. Users find it incredibly helpful to generate leads directly from Slack, streamlining their workflow and reducing the need for multiple applications.
- Reviewers mention that Gong's AI note-taking and automated follow-ups significantly enhance productivity. Users appreciate how these features simplify the process of managing sales calls, allowing them to focus more on strategy rather than administrative tasks.
- G2 reviewers highlight that Close provides excellent tracking capabilities with its smart views and filter adjustments. Users find it beneficial for monitoring deals throughout the sales cycle, ensuring they stay organized and informed.
- Users report that while Gong is user-friendly, some find it less intuitive than Close for certain tasks. However, its robust analytics and insights from sales calls are often cited as a major advantage, making it a valuable tool for data-driven decision-making.
Pricing
Entry-Level Pricing
Close
Solo
Starting at $9.00
1 User Per Month
Perfect for individuals organizing leads, managing pipelines, and keeping all sales communication in one place.
- 1 user included
- Up to 10,000 Leads
- Built-in email, calling, & SMS
Gong
No pricing availableFree Trial
Close
Free Trial is available
Gong
No trial information availableRatings
Meets Requirements
9.1
1,739
9.4
4,955
Ease of Use
9.2
1,780
9.3
5,011
Ease of Setup
9.0
1,117
9.1
1,235
Ease of Admin
9.0
565
9.1
771
Quality of Support
9.3
1,555
9.3
3,518
Has the product been a good partner in doing business?
9.3
560
9.3
773
Product Direction (% positive)
9.5
1,751
9.0
4,633
Features by Category
Sales Force Automation
9.0
1353
|
Verified
Not enough data
Feature Not Available
Not enough data
9.0
1358
|
Verified
Not enough data
9.0
1386
|
Verified
Not enough data
8.3
1166
Not enough data
9.1
1307
|
Verified
Not enough data
8.4
1123
Not enough data
8.3
1131
Not enough data
8.4
1162
Not enough data
Marketing Automation
8.7
1261
Not enough data
8.5
1218
Not enough data
9.2
1339
Not enough data
8.2
1133
Not enough data
Customer Support
8.7
1216
|
Verified
Not enough data
8.7
1226
|
Verified
Not enough data
8.7
1260
|
Verified
Not enough data
8.7
1250
|
Verified
Not enough data
8.6
1198
|
Verified
Not enough data
Reporting & Analytics
8.7
1259
|
Verified
Not enough data
8.8
1281
|
Verified
Not enough data
8.2
1141
Not enough data
Mobile & Social
8.2
1074
Not enough data
7.9
1096
Not enough data
8.2
1087
Not enough data
Platform
8.7
1196
|
Verified
Not enough data
8.8
1215
|
Verified
Not enough data
8.9
1198
Not enough data
8.5
1124
Not enough data
8.0
1070
|
Verified
Not enough data
8.4
1098
Not enough data
9.1
1212
|
Verified
Not enough data
8.4
1115
Not enough data
Integration
8.8
1124
|
Verified
Not enough data
8.7
1126
|
Verified
Not enough data
8.5
1060
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - CRM
8.5
82
Not enough data
8.5
80
Not enough data
8.6
80
Not enough data
8.5
81
Not enough data
8.7
81
Not enough data
8.8
80
Not enough data
8.7
80
Not enough data
Lead Facilitation
7.9
133
7.1
349
8.6
133
7.3
343
9.0
140
7.5
347
8.6
134
7.6
346
Organization
9.2
136
8.3
351
8.9
133
8.3
347
8.9
133
8.3
348
Performance Analysis
8.2
127
8.5
349
8.9
134
8.6
353
Sales Analysis
8.3
134
7.7
333
8.6
134
7.9
339
Generative AI
8.4
82
8.6
286
8.7
82
8.9
293
Agentic AI - AI Sales Assistant
9.8
9
8.1
54
9.6
9
7.9
53
9.4
9
8.2
54
9.4
9
8.3
53
9.8
8
8.2
53
8.9
9
8.2
53
9.8
8
8.1
53
Integrated Workflows
9.1
220
7.8
103
9.1
223
7.9
105
9.0
215
8.3
102
8.7
212
7.3
99
9.0
217
8.4
104
9.0
221
8.4
102
8.9
220
8.5
98
Repeatability and Reportability
8.6
215
8.2
99
8.9
215
8.0
99
8.9
205
7.9
98
8.3
203
8.3
103
7.8
201
7.3
97
AI and Automation
8.2
194
7.8
90
8.1
197
7.7
88
8.2
190
7.4
87
7.9
198
7.6
87
7.8
196
8.0
87
Generative AI
8.0
197
8.2
91
Agentic AI - Sales Engagement
8.5
32
8.1
49
8.5
32
8.0
48
8.6
32
8.2
49
8.3
31
8.2
47
8.8
31
8.1
48
8.8
32
8.0
47
8.9
32
8.2
47
Dialing Options
9.1
150
Not enough data
9.2
151
Not enough data
9.4
17
Not enough data
Agent Tools
8.6
146
Not enough data
8.8
142
Not enough data
9.4
147
Not enough data
Automation
8.9
141
Not enough data
8.5
142
Not enough data
8.6
142
Not enough data
Agentic AI - Auto Dialer
8.8
21
Not enough data
8.8
21
Not enough data
AI Capabilities - Auto Dialer
9.4
17
Not enough data
9.3
17
Not enough data
9.5
17
Not enough data
Call Analytics
Not enough data
9.6
2759
|
Verified
Not enough data
8.8
2468
|
Verified
Not enough data
9.1
2669
|
Verified
Not enough data
8.3
1794
|
Verified
Artificial Intelligence - Conversation Intelligence
Not enough data
8.6
1871
|
Verified
Not enough data
8.3
2522
|
Verified
Not enough data
Not enough data
Generative AI
Not enough data
8.9
679
Agentic AI - Conversation Intelligence
Not enough data
8.0
135
Not enough data
8.0
134
Not enough data
8.1
134
Not enough data
8.0
135
Not enough data
8.2
135
Not enough data
8.1
135
Not enough data
7.9
134
Text Messaging
8.8
265
|
Verified
Not enough data
9.3
287
|
Verified
Not enough data
9.3
282
|
Verified
Not enough data
8.7
267
|
Verified
Not enough data
8.4
252
Not enough data
8.7
257
Not enough data
8.9
256
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
280
|
Verified
Not enough data
9.1
276
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
263
|
Verified
Not enough data
Agentic AI - SMS Marketing
8.6
15
Not enough data
8.4
15
Not enough data
9.0
15
Not enough data
8.7
15
Not enough data
8.9
15
Not enough data
8.6
15
Not enough data
Channels
8.6
105
Not enough data
8.6
107
Not enough data
8.0
107
Not enough data
Design
8.5
109
Not enough data
7.9
106
Not enough data
8.9
107
Not enough data
8.9
106
Not enough data
9.0
103
Not enough data
Generative AI
8.3
103
Not enough data
8.8
102
Not enough data
Revenue Sourcing and Forecasting
Not enough data
Feature Not Available
Not enough data
8.6
379
Not enough data
8.6
409
Not enough data
8.2
348
Not enough data
8.4
356
Not enough data
8.0
250
Not enough data
8.1
246
CRM Data Enrichment
Not enough data
9.0
402
Not enough data
8.8
390
Not enough data
9.1
424
Not enough data
Feature Not Available
Not enough data
8.6
254
Account Management
Not enough data
8.1
325
Not enough data
8.2
340
Not enough data
8.3
350
Not enough data
8.6
371
Not enough data
8.5
260
Not enough data
8.1
241
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.7
41
Not enough data
8.0
42
Not enough data
7.7
40
Not enough data
7.4
38
Not enough data
7.5
40
Platform
8.6
37
Not enough data
9.1
38
Not enough data
9.2
38
Not enough data
9.3
38
Not enough data
9.1
37
Not enough data
8.6
37
Not enough data
9.0
37
Not enough data
Generative AI
9.1
37
Not enough data
Workforce Management
9.3
38
Not enough data
9.1
37
Not enough data
Call Center Infrastructure (CCI)
9.8
9
Not enough data
9.6
9
Not enough data
9.8
10
Not enough data
9.8
9
Not enough data
Administrative
9.7
40
Not enough data
9.2
39
Not enough data
Agentic AI - Email Tracking
8.7
22
Not enough data
8.3
22
Not enough data
8.1
20
Not enough data
8.3
21
Not enough data
8.2
21
Not enough data
8.1
20
Not enough data
8.2
21
Not enough data
Analytics
8.6
488
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customizations
9.0
496
Not enough data
9.2
496
Not enough data
8.8
521
Not enough data
8.6
477
Not enough data
9.2
519
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Sales Analytics
9.0
17
8.3
55
8.9
17
8.5
55
8.8
16
8.4
57
9.0
17
8.6
58
8.4
17
8.3
57
Data Sourcing
8.5
163
8.5
744
8.7
163
8.7
789
8.5
163
8.5
716
8.8
166
8.9
804
8.6
160
8.6
727
Predictive Analytics
8.6
160
8.1
722
8.7
160
8.4
751
8.3
155
8.2
737
8.4
158
8.3
724
Sales Management
9.1
161
8.6
760
8.3
157
8.2
722
8.8
156
8.7
759
9.2
161
9.0
826
Agentic AI - Outbound Call Tracking
8.5
24
Not enough data
8.4
24
Not enough data
Calling
9.2
664
Not enough data
Feature Not Available
Not enough data
9.0
645
Not enough data
9.3
659
Not enough data
8.9
30
Not enough data
Contacts
8.8
655
Not enough data
8.7
618
Not enough data
9.0
653
Not enough data
Insights
9.3
676
Not enough data
9.0
630
Not enough data
8.7
592
Not enough data
9.0
652
Not enough data
8.8
631
Not enough data
9.0
28
Not enough data
Agentic AI - Sales Coaching
Not enough data
8.1
61
Not enough data
8.5
61
Not enough data
8.3
62
Not enough data
8.3
59
Training
Not enough data
9.0
1967
|
Verified
Not enough data
9.0
2179
|
Verified
Not enough data
8.6
1529
|
Verified
Not enough data
9.2
2217
|
Verified
Feedback
Not enough data
9.3
2372
|
Verified
Not enough data
9.0
1853
|
Verified
Not enough data
9.0
1896
|
Verified
Not enough data
8.8
1606
|
Verified
Not enough data
8.9
1792
|
Verified
Not enough data
8.9
1880
|
Verified
Not enough data
Feature Not Available
Generative AI
Not enough data
8.9
388
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Close and Gong are categorized as Sales Engagement, AI Sales Assistant, and Sales Analytics
Unique Categories
Close is categorized as Customer Communications Management, SMS Marketing, Outbound Call Tracking, Email Tracking, CRM, Call Center Infrastructure (CCI), and Auto Dialer
Gong is categorized as Revenue AI Platforms, Revenue Operations & Intelligence (RO&I), Conversation Intelligence, and Sales Coaching
Reviews
Reviewers' Company Size
Close
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
15.0%
Computer Software
8.7%
Real Estate
8.2%
Financial Services
6.6%
Information Technology and Services
5.5%
Other
56.0%
Computer Software
37.5%
Information Technology and Services
16.7%
Marketing and Advertising
9.0%
Internet
5.1%
Financial Services
3.2%
Other
28.4%
Discussions
How fast does close read the feedback provided?
1 Comment
SW
Hi Kamaldeep, thank you for providing feedback for the Close team! We're always working to improve our CRM and take customer feedback seriously. We see all...Read more
how do I integrate WhatsApp?
1 Comment
KS
You can use Zapier or use API's to link them manually.Read more
How long does it take to generate a new integration?
1 Comment
PE
Hey Camila, we do not have an integration with Apollo at this time. However, you can request one in this form on our website...Read more
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 Comments
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
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