# Close vs GoldMine Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Close excels in user experience, with many users highlighting its **intuitive interface** and ease of use, particularly for pipeline management and customer responses. In contrast, GoldMine users mention that while it offers strong reporting capabilities, the overall user experience can feel less modern and intuitive.
- **Users say** that Close's implementation process is notably smooth, with one reviewer praising the **easy initial setup** that allows for a quick start. On the other hand, GoldMine users have expressed challenges with setup, indicating that it may require more time and effort to configure effectively.
- **Reviewers mention** that Close provides excellent support, with a high quality of customer service being a consistent theme in feedback. In contrast, while GoldMine does offer support, some users feel it lacks the responsiveness and resources that Close provides, which can impact user satisfaction.
- **According to verified reviews** , Close stands out for its robust forecasting features, which users find valuable for sales strategy. GoldMine, while it has its strengths, does not receive the same level of praise for forecasting capabilities, indicating a potential gap for users focused on sales analytics.
- **G2 reviewers highlight** that Close is particularly well-suited for small businesses, with a significant portion of its user base benefiting from its **affordable pricing** and effective features. GoldMine, while also catering to small businesses, has a higher entry-level price, which may deter some potential users.
- **Users report** that GoldMine's on-premise solution offers more administrative control, which some businesses appreciate. However, this can also lead to a more complex user experience compared to Close, which is praised for its cloud-based accessibility and ease of learning.



| | Close | GoldMine | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 3.7 out of 5 | 
| **Total Reviews** | 2,039 | 197 | 
| **Largest Market Segment** | Small-Business (79.2% of reviews) | Small-Business (71.1% of reviews) | 
| **Entry Level Price** | $9.00 1 Seat Per Month | $26 per month | 

---
## Top Pros & Cons

### Close

Pros:
- Ease of Use (753 reviews)
- Helpful (441 reviews)

Cons:
- Missing Features (244 reviews)
- Call Issues (181 reviews)

### GoldMine

Pros:
- Automation Focus (1 reviews)
- Easy Customization (1 reviews)

Cons:
- Email Issues (1 reviews)
- Learning Curve (1 reviews)

---
## Ratings Comparison
| Rating | Close | GoldMine | 
|---|---|---|
  | **Meets Requirements** | 9.1 (1755 reviews) | 7.7 (171 reviews) | 
  | **Ease of Use** | 9.2 (1799 reviews) | 7.4 (172 reviews) | 
  | **Ease of Setup** | 9.0 (1136 reviews) | 6.6 (94 reviews) | 
  | **Ease of Admin** | 9.0 (568 reviews) | 7.3 (93 reviews) | 
  | **Quality of Support** | 9.3 (1570 reviews) | 7.3 (155 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (563 reviews) | 7.4 (89 reviews) | 
  | **Product Direction (% positive)** | 9.5 (1768 reviews) | 4.2 (174 reviews) | 

---
## Pricing

### Close

#### Entry-Level Pricing

Plan: Solo

Price: $9.00 1 Seat Per Month

Description: Built for the individual who wants every lead, pipeline, and conversation in one place.

Key Features:
- 1 user included

[Browse all 4 editions](https://www.g2.com/products/close/pricing)

#### Free Trial

Yes

### GoldMine

#### Entry-Level Pricing

Plan: Goldmine Premium - OWN IT

Price: $26 per month

Description: *when amortized over 3 years

Key Features:
- Bundles include one year of technical support and software updates.

[Browse all 2 editions](https://www.g2.com/products/goldmine/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.6/10 | 1525 |
| **GoldMine** | 7.0/10 | 157 |

#### Sales Force Automation

| Feature | Close | GoldMine | 
|---|---|---|
| **Contact & Account Management** | 9.0 (1363 reviews) ✓ Verified | 8.1 (131 reviews) ✓ Verified | 
| **Opportunity & Pipeline Mgmt.** | 9.0 (1363 reviews) ✓ Verified | 7.0 (98 reviews) ✓ Verified | 
| **Task / Activity Management** | 9.0 (1394 reviews) ✓ Verified | 7.8 (126 reviews) ✓ Verified | 
| **Territory & Quota Management** | 8.3 (1166 reviews) | 6.6 (72 reviews) ✓ Verified | 
| **Desktop Integration** | 9.1 (1310 reviews) ✓ Verified | 6.9 (112 reviews) ✓ Verified | 
| **Product & Price List Management** | 8.4 (1124 reviews) | 6.6 (66 reviews) | 
| **Quote & Order Management** | 8.3 (1131 reviews) | 6.7 (67 reviews) | 
| **Customer Contract Management** | 8.4 (1162 reviews) | 7.7 (31 reviews) | 

#### Marketing Automation

| Feature | Close | GoldMine | 
|---|---|---|
| **Email Marketing** | 8.7 (1264 reviews) | 6.8 (95 reviews) ✓ Verified | 
| **Campaign Management** | 8.5 (1219 reviews) | Feature Not Available | 
| **Lead Management** | 9.2 (1343 reviews) | 7.2 (93 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 8.2 (1133 reviews) | Feature Not Available | 

#### Customer Support

| Feature | Close | GoldMine | 
|---|---|---|
| **Case Management** | 8.7 (1216 reviews) ✓ Verified | 6.9 (84 reviews) ✓ Verified | 
| **Customer Support Portal** | 8.7 (1226 reviews) ✓ Verified | 7.0 (69 reviews) ✓ Verified | 
| **Knowledge Base** | 8.7 (1260 reviews) ✓ Verified | 7.0 (98 reviews) ✓ Verified | 
| **Call Center Features** | 8.7 (1253 reviews) ✓ Verified | 6.0 (62 reviews) ✓ Verified | 
| **Support Analytics** | 8.6 (1200 reviews) ✓ Verified | 6.5 (63 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Close | GoldMine | 
|---|---|---|
| **Reporting** | 8.7 (1263 reviews) ✓ Verified | 7.0 (106 reviews) ✓ Verified | 
| **Dashboards** | 8.8 (1283 reviews) ✓ Verified | 7.2 (96 reviews) ✓ Verified | 
| **Forecasting** | 8.2 (1142 reviews) | 6.6 (82 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Close | GoldMine | 
|---|---|---|
| **Social Collaboration Features** | 8.2 (1075 reviews) | Feature Not Available | 
| **Social Network Integration** | 7.9 (1098 reviews) | Feature Not Available | 
| **Mobile User Support** | 8.2 (1089 reviews) | 5.5 (53 reviews) ✓ Verified | 

#### Platform

| Feature | Close | GoldMine | 
|---|---|---|
| **Customization** | 8.7 (1197 reviews) ✓ Verified | 7.3 (60 reviews) ✓ Verified | 
| **Workflow Capability** | 8.8 (1215 reviews) ✓ Verified | 7.2 (52 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.9 (1197 reviews) | 7.6 (62 reviews) ✓ Verified | 
| **Internationalization** | 8.5 (1124 reviews) | 8.0 (10 reviews) | 
| **Sandbox / Test Environments** | 8.0 (1070 reviews) ✓ Verified | 6.4 (28 reviews) | 
| **Document & Content Mgmt.** | 8.4 (1097 reviews) | 6.8 (54 reviews) | 
| **Performance and Reliability** | 9.1 (1215 reviews) ✓ Verified | 7.5 (64 reviews) ✓ Verified | 
| **Output Document Generation** | 8.4 (1115 reviews) | 7.3 (52 reviews) ✓ Verified | 

#### Integration

| Feature | Close | GoldMine | 
|---|---|---|
| **Data Import & Export Tools** | 8.8 (1123 reviews) ✓ Verified | 7.0 (66 reviews) ✓ Verified | 
| **Integration APIs** | 8.7 (1125 reviews) ✓ Verified | 6.6 (35 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 8.5 (1060 reviews) ✓ Verified | 6.4 (38 reviews) ✓ Verified | 

#### Generative AI

| Feature | Close | GoldMine | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 7.2 (6 reviews) | 

#### Agentic AI - CRM

| Feature | Close | GoldMine | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (82 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (80 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (81 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (81 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (81 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (80 reviews) | Not enough data | 
| **Decision Making** | 8.7 (80 reviews) | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.9/10 | 147 |
| **GoldMine** | N/A | N/A |

#### Lead Facilitation

| Feature | Close | GoldMine | 
|---|---|---|
| **Customer-facing Chatbot** | 7.9 (133 reviews) | Not enough data | 
| **Lead Qualification** | 8.6 (133 reviews) | Not enough data | 
| **Lead Follow-up** | 9.0 (140 reviews) | Not enough data | 
| **Meeting Scheduling ** | 8.6 (134 reviews) | Not enough data | 

#### Organization

| Feature | Close | GoldMine | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 9.2 (136 reviews) | Not enough data | 
| **Data Entry** | 8.9 (133 reviews) | Not enough data | 
| **Integrations / APIs** | 8.9 (133 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Close | GoldMine | 
|---|---|---|
| **Coaching ** | 8.2 (127 reviews) | Not enough data | 
| **Peformance Tracking** | 8.9 (134 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Close | GoldMine | 
|---|---|---|
| **ROI Forecasting ** | 8.3 (134 reviews) | Not enough data | 
| **Sales Forecasting ** | 8.6 (134 reviews) | Not enough data | 

#### Generative AI

| Feature | Close | GoldMine | 
|---|---|---|
| **AI Text Generation** | 8.4 (82 reviews) | Not enough data | 
| **AI Text Summarization** | 8.7 (82 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Close | GoldMine | 
|---|---|---|
| **Autonomous Task Execution** | 9.8 (9 reviews) | Not enough data | 
| **Multi-step Planning** | 9.6 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 9.4 (9 reviews) | Not enough data | 
| **Adaptive Learning** | 9.4 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.8 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (9 reviews) | Not enough data | 
| **Decision Making** | 9.8 (8 reviews) | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.6/10 | 229 |
| **GoldMine** | N/A | N/A |

#### Integrated Workflows

| Feature | Close | GoldMine | 
|---|---|---|
| **Task Management** | 9.1 (220 reviews) | Not enough data | 
| **Email Tracking/Automation** | 9.1 (223 reviews) | Not enough data | 
| **Calls and Voice** | 9.0 (215 reviews) | Not enough data | 
| **Other Outreach Options ** | 8.7 (212 reviews) | Not enough data | 
| **CRM Integration** | 9.0 (217 reviews) | Not enough data | 
| **Calendar** | 9.0 (221 reviews) | Not enough data | 
| **Shared Records** | 8.9 (220 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Close | GoldMine | 
|---|---|---|
| **Content Management** | 8.6 (215 reviews) | Not enough data | 
| **Workflow Management** | 8.9 (215 reviews) | Not enough data | 
| **Workflow Performance** | 8.9 (206 reviews) | Not enough data | 
| **Sales Coaching and Insights** | 8.3 (204 reviews) | Not enough data | 
| **Gamification** | 7.8 (201 reviews) | Not enough data | 

#### AI and Automation

| Feature | Close | GoldMine | 
|---|---|---|
| **Lead Prioritization** | 8.2 (194 reviews) | Not enough data | 
| **Lead Scoring** | 8.1 (197 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 8.2 (190 reviews) | Not enough data | 
| **Buyer Intelligence** | 7.9 (198 reviews) | Not enough data | 
| **Machine Learning** | 7.8 (196 reviews) | Not enough data | 

#### Generative AI

| Feature | Close | GoldMine | 
|---|---|---|
| **AI Text Generation** | 8.0 (197 reviews) | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Close | GoldMine | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (32 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (32 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (32 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (31 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.8 (31 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (32 reviews) | Not enough data | 
| **Decision Making** | 8.9 (32 reviews) | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Close** | 9.0/10 | 156 |
| **GoldMine** | N/A | N/A |

#### Dialing Options

| Feature | Close | GoldMine | 
|---|---|---|
| **Preview Dialing** | 9.1 (150 reviews) | Not enough data | 
| **Progressive Dialing** | 9.2 (151 reviews) | Not enough data | 
| **Predictive Dialing** | 9.4 (17 reviews) | Not enough data | 

#### Agent Tools

| Feature | Close | GoldMine | 
|---|---|---|
| **Whisper Coaching ** | 8.6 (146 reviews) | Not enough data | 
| **Callback Scheduling ** | 8.8 (142 reviews) | Not enough data | 
| **Call Recording ** | 9.4 (147 reviews) | Not enough data | 

#### Automation

| Feature | Close | GoldMine | 
|---|---|---|
| **Voice Activity Detection** | 8.9 (141 reviews) | Not enough data | 
| **Interactive Voice Response (IVR)** | 8.5 (142 reviews) | Not enough data | 
| **Call Scrubbing** | 8.6 (142 reviews) | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Close | GoldMine | 
|---|---|---|
| **Autonomous Task Execution** | 8.8 (21 reviews) | Not enough data | 
| **Cross-system Integration** | 8.8 (21 reviews) | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Close | GoldMine | 
|---|---|---|
| **Call Prioritization and List Optimization** | 9.4 (17 reviews) | Not enough data | 
| **Compliance Monitoring** | 9.3 (17 reviews) | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | 9.5 (17 reviews) | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.8/10 | 313 |
| **GoldMine** | N/A | N/A |

#### Text Messaging

| Feature | Close | GoldMine | 
|---|---|---|
| **Bulk SMS** | 8.8 (265 reviews) ✓ Verified | Not enough data | 
| **Two-Way Text Messaging** | 9.3 (287 reviews) ✓ Verified | Not enough data | 
| **Text Scheduler** | 9.3 (282 reviews) ✓ Verified | Not enough data | 
| **Automatic Replies** | 8.7 (267 reviews) ✓ Verified | Not enough data | 
| **Automatic URL Shortening** | 8.4 (252 reviews) | Not enough data | 
| **MMS Marketing** | 8.7 (257 reviews) | Not enough data | 
| **Personalization** | 8.9 (256 reviews) | Not enough data | 
| **Transactional SMS** | Feature Not Available | Not enough data | 

#### SMS Platform

| Feature | Close | GoldMine | 
|---|---|---|
| **Reporting** | 9.0 (280 reviews) ✓ Verified | Not enough data | 
| **Automation** | 9.1 (276 reviews) ✓ Verified | Not enough data | 
| **White Label** | Feature Not Available | Not enough data | 
| **Text-to-Landline** | Feature Not Available | Not enough data | 
| **Short Codes** | Feature Not Available | Not enough data | 
| **API Integration** | 9.0 (263 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | Close | GoldMine | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (15 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (15 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (15 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (15 reviews) | Not enough data | 
| **Decision Making** | 8.6 (15 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.6/10 | 117 |
| **GoldMine** | N/A | N/A |

#### Channels

| Feature | Close | GoldMine | 
|---|---|---|
| **Multi-Channel Coverage** | 8.6 (106 reviews) | Not enough data | 
| **Open Listening** | 8.6 (107 reviews) | Not enough data | 
| **Physical Media** | 8.0 (107 reviews) | Not enough data | 

#### Design

| Feature | Close | GoldMine | 
|---|---|---|
| **Communications Strategy Development** | 8.5 (109 reviews) | Not enough data | 
| **Create Content** | 7.9 (106 reviews) | Not enough data | 
| **Personalization** | 8.9 (107 reviews) | Not enough data | 
| **Inbound Identification** | 8.9 (106 reviews) | Not enough data | 
| **Regulatory Compliance** | 9.0 (103 reviews) | Not enough data | 

#### Generative AI

| Feature | Close | GoldMine | 
|---|---|---|
| **AI Text Generation** | 8.3 (103 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (102 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Close** | 9.3/10 | 42 |
| **GoldMine** | N/A | N/A |

#### Platform

| Feature | Close | GoldMine | 
|---|---|---|
| **Omnichannel** | 8.6 (37 reviews) | Not enough data | 
| **Mobile Access** | 9.1 (38 reviews) | Not enough data | 
| **Queue Management** | 9.2 (38 reviews) | Not enough data | 
| **Call Routing** | 9.3 (38 reviews) | Not enough data | 
| **Call Back** | 9.1 (37 reviews) | Not enough data | 
| **IVR** | 8.6 (37 reviews) | Not enough data | 
| **Automatic Call Distribution** | 9.0 (37 reviews) | Not enough data | 

#### Generative AI

| Feature | Close | GoldMine | 
|---|---|---|
| **AI Text-to-Speech** | 9.1 (37 reviews) | Not enough data | 

#### Workforce Management

| Feature | Close | GoldMine | 
|---|---|---|
| **Call Monitoring** | 9.3 (38 reviews) | Not enough data | 
| **Performance Evaluation** | 9.1 (37 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Close | GoldMine | 
|---|---|---|
| **Autonomous Task Execution** | 9.8 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 9.6 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.8 (10 reviews) | Not enough data | 
| **Proactive Assistance** | 9.8 (9 reviews) | Not enough data | 

#### Administrative

| Feature | Close | GoldMine | 
|---|---|---|
| **Call Recording** | 9.7 (40 reviews) | Not enough data | 
| **Reporting & Dashboards** | 9.2 (39 reviews) | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.6/10 | 553 |
| **GoldMine** | N/A | N/A |

#### Agentic AI - Email Tracking

| Feature | Close | GoldMine | 
|---|---|---|
| **Autonomous Task Execution** | 8.7 (22 reviews) | Not enough data | 
| **Multi-step Planning** | 8.3 (22 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (20 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (21 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (21 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (20 reviews) | Not enough data | 
| **Decision Making** | 8.2 (21 reviews) | Not enough data | 

#### Analytics

| Feature | Close | GoldMine | 
|---|---|---|
| **Open Rates** | 8.6 (488 reviews) | Not enough data | 
| **Link Activity** | Feature Not Available | Not enough data | 
| **Attachment Activity** | Feature Not Available | Not enough data | 

#### Customizations

| Feature | Close | GoldMine | 
|---|---|---|
| **Email Platform Integration** | 9.0 (496 reviews) | Not enough data | 
| **Email Scheduling** | 9.2 (496 reviews) | Not enough data | 
| **Notifications** | 8.8 (521 reviews) | Not enough data | 
| **Email Categorization** | 8.6 (477 reviews) | Not enough data | 
| **Templates** | 9.2 (519 reviews) | Not enough data | 

#### Generative AI

| Feature | Close | GoldMine | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.7/10 | 176 |
| **GoldMine** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Close | GoldMine | 
|---|---|---|
| **Autonomous Task Execution** | 9.0 (17 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (17 reviews) | Not enough data | 
| **Adaptive Learning** | 8.8 (16 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.0 (17 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (17 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Close | GoldMine | 
|---|---|---|
| **Data Sourcing** | 8.5 (163 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.7 (163 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.5 (163 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.8 (167 reviews) | Not enough data | 
| **Data Segmentation** | 8.6 (161 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Close | GoldMine | 
|---|---|---|
| **Lead Scoring** | 8.6 (160 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.7 (160 reviews) | Not enough data | 
| **Risk Analysis** | 8.3 (156 reviews) | Not enough data | 
| **Live Forecasting** | 8.4 (158 reviews) | Not enough data | 

#### Sales Management

| Feature | Close | GoldMine | 
|---|---|---|
| **Live Pipeline Management** | 9.1 (161 reviews) | Not enough data | 
| **Sales Gamification** | 8.3 (157 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.8 (157 reviews) | Not enough data | 
| **Activity Tracking** | 9.2 (161 reviews) | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.9/10 | 714 |
| **GoldMine** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Close | GoldMine | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (24 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (24 reviews) | Not enough data | 

#### Calling

| Feature | Close | GoldMine | 
|---|---|---|
| **Record Calls** | 9.2 (665 reviews) | Not enough data | 
| **Generate Location** | Feature Not Available | Not enough data | 
| **Call Types** | 9.0 (645 reviews) | Not enough data | 
| **Click-to-Call** | 9.3 (660 reviews) | Not enough data | 
| **Auto Dialer** | 8.8 (31 reviews) | Not enough data | 

#### Contacts

| Feature | Close | GoldMine | 
|---|---|---|
| **Personalization** | 8.8 (656 reviews) | Not enough data | 
| **Information Locater** | 8.7 (618 reviews) | Not enough data | 
| **Record Prospect Data** | 9.0 (653 reviews) | Not enough data | 

#### Insights

| Feature | Close | GoldMine | 
|---|---|---|
| **Notes** | 9.3 (676 reviews) | Not enough data | 
| **Daily Summary** | 9.0 (630 reviews) | Not enough data | 
| **Automated Voicemails** | 8.7 (592 reviews) | Not enough data | 
| **Automated Emails** | 9.0 (653 reviews) | Not enough data | 
| **Sorts Prospects** | 8.8 (631 reviews) | Not enough data | 
| **Automated Note Taking** | 9.0 (29 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to Close (9):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)



---
## Reviewer Demographics

### By Company Size

| Segment | Close | GoldMine | 
|---|---|---|
| **Small-Business** | 79.2% | 71.1% | 
| **Mid-Market** | 20.2% | 25.6% | 
| **Enterprise** | 0.7% | 3.3% | 

### By Industry

#### Close

- **Marketing and Advertising:** 14.9%
- **Computer Software:** 8.7%
- **Real Estate:** 8.1%
- **Financial Services:** 6.7%
- **Information Technology and Services:** 5.6%
- **Consulting:** 5.3%
- **Professional Training & Coaching:** 4.2%
- **Insurance:** 2.9%
- **Health, Wellness and Fitness:** 2.8%
- **Consumer Services:** 2.5%
- **Other:** 38.3%

#### GoldMine

- **Information Technology and Services:** 9.3%
- **Financial Services:** 8.7%
- **Computer Software:** 4.4%
- **Wholesale:** 3.8%
- **Mechanical or Industrial Engineering:** 3.8%
- **Management Consulting:** 3.3%
- **Marketing and Advertising:** 3.3%
- **Electrical/Electronic Manufacturing:** 2.7%
- **Industrial Automation:** 2.7%
- **Machinery:** 2.7%
- **Other:** 55.2%

---
## Alternatives

### Alternatives to Close

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25793 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13806 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14689 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9648 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3569 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3045 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (638 reviews)

### Alternatives to GoldMine

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25793 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13806 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3045 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1114 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (998 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (942 reviews)
- [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews)
- [Maximizer](https://www.g2.com/products/maximizer/reviews) — 4.0/5 stars (673 reviews)

---
## Top Discussions

### Close

- Title: [What is Close used for?](https://www.g2.com/discussions/close-what-is-close-used-for) — 2 comments
  > **Top comment:** "CRM"
- Title: [How long does it take to generate a new integration?](https://www.g2.com/discussions/how-long-does-it-take-to-generate-a-new-integration) — 2 comments, 1 upvote
  > **Top comment:** "Hey Camila, we do not have an integration with Apollo at this time. However, you can request one in this form on our website..."
- Title: [how do I integrate WhatsApp?](https://www.g2.com/discussions/how-do-i-integrate-whatsapp) — 2 comments, 1 upvote
  > **Top comment:** "You can use Zapier or use API's to link them manually."
- Title: [What is Close used for?](https://www.g2.com/discussions/what-is-close-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Close is a conversation-first CRM (customer relationship management) solution built for founders and small, scaling sales teams to manage every conversation..."
- Title: [How fast does close read the feedback provided?](https://www.g2.com/discussions/50910-how-fast-does-close-read-the-feedback-provided) — 1 comment, 1 upvote
  > **Top comment:** "Hi Kamaldeep, thank you for providing feedback for the Close team! We're always working to improve our CRM and take customer feedback seriously. We see all..."

### GoldMine

- Title: [I would like to hire people to make calls to gather information for my database w/o changing anythin](https://www.g2.com/discussions/12417-i-would-like-to-hire-people-to-make-calls-to-gather-information-for-my-database-w-o-changing-anythin) — 1 comment, 1 upvote
  > **Top comment:** "Use Zoho CRM"
- Title: [When will the winmail.dat issue be fixed?](https://www.g2.com/discussions/12394-when-will-the-winmail-dat-issue-be-fixed) — 1 comment, 1 upvote
  > **Top comment:** "The winmail.dat issue has been solved and is addressed in Ivanti Forums,..."
- Title: [How do I access "the community" in future?](https://www.g2.com/discussions/12358-how-do-i-access-the-community-in-future) — 1 comment, 1 upvote
  > **Top comment:** "To access the Goldmine Community, try going to https://www.goldmine.com/community/"
- Title: [Is there a true cloud version of this yet?](https://www.g2.com/discussions/is-there-a-true-cloud-version-of-this-yet) — 1 comment, 1 upvote
  > **Top comment:** "The version of Goldmine is still not a true cloud-based version of the software.  There result is very slow response times with data queries.  The mobile..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/close-vs-goldmine)