# Close vs Creatio Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Close excels in user-friendliness, with many users highlighting its intuitive interface and quick setup process. One user mentioned, "Close is very easy to learn and use as a CRM," which is particularly beneficial for teams needing to manage pipelines efficiently.
- **Users say** that Creatio stands out for its low-code platform, allowing for rapid development and customization. Reviewers appreciate the ability to design workflows and automate business processes without extensive coding, making it a flexible choice for developers.
- **According to verified reviews** , Close has a significant advantage in recent user engagement, with a much higher volume of reviews in the last 90 days. This suggests that users are actively sharing their experiences, which can provide potential buyers with more current insights into the product's performance.
- **Reviewers mention** that while both products have similar star ratings, Close's overall G2 Score is notably higher, indicating greater user satisfaction. Users have praised its forecasting feature, stating it adds value to their sales processes, which is crucial for effective pipeline management.
- **Users highlight** that Creatio's flexibility and customization options are significant advantages, with one reviewer noting its "agile and flexible" nature. However, some users may find the initial setup more complex compared to Close, which is often described as having a smoother onboarding experience.
- **G2 reviewers report** that while both platforms offer strong support, Close edges out with slightly higher ratings in quality of support. Users appreciate the responsive assistance, which enhances their overall experience, especially during the initial stages of implementation.



| | Close | Creatio | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 2,041 | 314 | 
| **Largest Market Segment** | Small-Business (79.2% of reviews) | Small-Business (43.5% of reviews) | 
| **Entry Level Price** | $9.00 1 Seat Per Month | Starting at $40.00 1 user Per Month | 

---
## Top Pros & Cons

### Close

Pros:
- Ease of Use (753 reviews)
- Helpful (441 reviews)

Cons:
- Missing Features (244 reviews)
- Call Issues (181 reviews)

### Creatio

Pros:
- Ease of Use (32 reviews)
- Efficiency (21 reviews)

Cons:
- Learning Curve (10 reviews)
- Missing Features (10 reviews)

---
## Ratings Comparison
| Rating | Close | Creatio | 
|---|---|---|
  | **Meets Requirements** | 9.1 (1756 reviews) | 9.1 (225 reviews) | 
  | **Ease of Use** | 9.2 (1801 reviews) | 9.0 (252 reviews) | 
  | **Ease of Setup** | 9.0 (1138 reviews) | 8.4 (153 reviews) | 
  | **Ease of Admin** | 9.0 (568 reviews) | 8.6 (121 reviews) | 
  | **Quality of Support** | 9.3 (1571 reviews) | 9.1 (223 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (563 reviews) | 9.2 (120 reviews) | 
  | **Product Direction (% positive)** | 9.5 (1770 reviews) | 9.2 (210 reviews) | 

---
## Pricing

### Close

#### Entry-Level Pricing

Plan: Solo

Price: $9.00 1 Seat Per Month

Description: Built for the individual who wants every lead, pipeline, and conversation in one place.

Key Features:
- 1 user included

[Browse all 4 editions](https://www.g2.com/products/close/pricing)

#### Free Trial

Yes

### Creatio

#### Entry-Level Pricing

Plan: Growth

Price: Starting at $40.00 1 user Per Month

Description: Provide automation to SMB clients 

Key Features:
- No-code user interface designer
- Customization via scripts
- Unlimited number of records

[Browse all 3 editions](https://www.g2.com/products/creatio/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.6/10 | 1527 |
| **Creatio** | 8.8/10 | 188 |

#### Sales Force Automation

| Feature | Close | Creatio | 
|---|---|---|
| **Contact & Account Management** | 9.0 (1365 reviews) ✓ Verified | 9.0 (153 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | Feature Not Available | 8.9 (92 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 9.0 (1364 reviews) ✓ Verified | 8.9 (145 reviews) ✓ Verified | 
| **Task / Activity Management** | 9.0 (1394 reviews) ✓ Verified | 8.7 (149 reviews) ✓ Verified | 
| **Territory & Quota Management** | 8.3 (1166 reviews) | 8.6 (118 reviews) ✓ Verified | 
| **Desktop Integration** | 9.1 (1311 reviews) ✓ Verified | 8.7 (133 reviews) ✓ Verified | 
| **Product & Price List Management** | 8.4 (1124 reviews) | 8.6 (130 reviews) ✓ Verified | 
| **Quote & Order Management** | 8.3 (1131 reviews) | 8.8 (126 reviews) ✓ Verified | 
| **Customer Contract Management** | 8.4 (1162 reviews) | 8.9 (122 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Close | Creatio | 
|---|---|---|
| **Email Marketing** | 8.7 (1264 reviews) | 8.8 (133 reviews) ✓ Verified | 
| **Campaign Management** | 8.5 (1219 reviews) | 8.9 (124 reviews) ✓ Verified | 
| **Lead Management** | 9.2 (1343 reviews) | 9.1 (142 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 8.2 (1133 reviews) | 8.9 (110 reviews) ✓ Verified | 

#### Customer Support

| Feature | Close | Creatio | 
|---|---|---|
| **Case Management** | 8.7 (1216 reviews) ✓ Verified | 9.1 (123 reviews) ✓ Verified | 
| **Customer Support Portal** | 8.7 (1226 reviews) ✓ Verified | 8.7 (114 reviews) ✓ Verified | 
| **Knowledge Base** | 8.7 (1260 reviews) ✓ Verified | 8.9 (128 reviews) ✓ Verified | 
| **Call Center Features** | 8.7 (1254 reviews) ✓ Verified | 8.8 (111 reviews) ✓ Verified | 
| **Support Analytics** | 8.6 (1200 reviews) ✓ Verified | 9.1 (115 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Close | Creatio | 
|---|---|---|
| **Reporting** | 8.7 (1263 reviews) ✓ Verified | 8.8 (148 reviews) ✓ Verified | 
| **Dashboards** | 8.8 (1283 reviews) ✓ Verified | 9.0 (156 reviews) ✓ Verified | 
| **Forecasting** | 8.2 (1142 reviews) | 8.7 (120 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Close | Creatio | 
|---|---|---|
| **Social Collaboration Features** | 8.2 (1075 reviews) | 8.6 (115 reviews) ✓ Verified | 
| **Social Network Integration** | 7.9 (1098 reviews) | 8.5 (110 reviews) ✓ Verified | 
| **Mobile User Support** | 8.2 (1089 reviews) | 8.5 (122 reviews) ✓ Verified | 

#### Platform

| Feature | Close | Creatio | 
|---|---|---|
| **Customization** | 8.7 (1197 reviews) ✓ Verified | 8.8 (97 reviews) ✓ Verified | 
| **Workflow Capability** | 8.8 (1216 reviews) ✓ Verified | 9.0 (98 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.9 (1197 reviews) | 8.8 (98 reviews) ✓ Verified | 
| **Internationalization** | 8.5 (1124 reviews) | 8.7 (71 reviews) | 
| **Sandbox / Test Environments** | 8.0 (1070 reviews) ✓ Verified | 8.9 (80 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 8.4 (1097 reviews) | 8.7 (83 reviews) ✓ Verified | 
| **Performance and Reliability** | 9.1 (1216 reviews) ✓ Verified | 8.7 (92 reviews) ✓ Verified | 
| **Output Document Generation** | 8.5 (1116 reviews) | 8.6 (77 reviews) ✓ Verified | 

#### Integration

| Feature | Close | Creatio | 
|---|---|---|
| **Data Import & Export Tools** | 8.8 (1123 reviews) ✓ Verified | 8.8 (98 reviews) ✓ Verified | 
| **Integration APIs** | 8.7 (1125 reviews) ✓ Verified | 8.7 (81 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 8.5 (1060 reviews) ✓ Verified | 8.4 (76 reviews) | 

#### Generative AI

| Feature | Close | Creatio | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 9.0 (28 reviews) | 

#### Agentic AI - CRM

| Feature | Close | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (82 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (80 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (81 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (81 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (81 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (80 reviews) | Not enough data | 
| **Decision Making** | 8.7 (80 reviews) | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Creatio** | 8.8/10 | 6 |

#### Ticket and Case Management

| Feature | Close | Creatio | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Close | Creatio | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Close | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Close | Creatio | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | 9.3 (5 reviews) | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | 8.3 (5 reviews) | 

#### Platform

| Feature | Close | Creatio | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | 8.3 (5 reviews) | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Creatio** | N/A | N/A |

#### Lead Generation

| Feature | Close | Creatio | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.9/10 | 147 |
| **Creatio** | N/A | N/A |

#### Lead Facilitation

| Feature | Close | Creatio | 
|---|---|---|
| **Customer-facing Chatbot** | 7.9 (133 reviews) | Not enough data | 
| **Lead Qualification** | 8.6 (133 reviews) | Not enough data | 
| **Lead Follow-up** | 9.0 (140 reviews) | Not enough data | 
| **Meeting Scheduling ** | 8.6 (134 reviews) | Not enough data | 

#### Organization

| Feature | Close | Creatio | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 9.2 (136 reviews) | Not enough data | 
| **Data Entry** | 8.9 (133 reviews) | Not enough data | 
| **Integrations / APIs** | 8.9 (133 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Close | Creatio | 
|---|---|---|
| **Coaching ** | 8.2 (127 reviews) | Not enough data | 
| **Peformance Tracking** | 8.9 (134 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Close | Creatio | 
|---|---|---|
| **ROI Forecasting ** | 8.3 (134 reviews) | Not enough data | 
| **Sales Forecasting ** | 8.6 (134 reviews) | Not enough data | 

#### Generative AI

| Feature | Close | Creatio | 
|---|---|---|
| **AI Text Generation** | 8.4 (82 reviews) | Not enough data | 
| **AI Text Summarization** | 8.7 (82 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Close | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | 9.8 (9 reviews) | Not enough data | 
| **Multi-step Planning** | 9.6 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 9.4 (9 reviews) | Not enough data | 
| **Adaptive Learning** | 9.4 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.8 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (9 reviews) | Not enough data | 
| **Decision Making** | 9.8 (8 reviews) | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.6/10 | 229 |
| **Creatio** | N/A | N/A |

#### Integrated Workflows

| Feature | Close | Creatio | 
|---|---|---|
| **Task Management** | 9.1 (220 reviews) | Not enough data | 
| **Email Tracking/Automation** | 9.1 (223 reviews) | Not enough data | 
| **Calls and Voice** | 9.0 (215 reviews) | Not enough data | 
| **Other Outreach Options ** | 8.7 (212 reviews) | Not enough data | 
| **CRM Integration** | 9.0 (217 reviews) | Not enough data | 
| **Calendar** | 9.0 (221 reviews) | Not enough data | 
| **Shared Records** | 8.9 (220 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Close | Creatio | 
|---|---|---|
| **Content Management** | 8.6 (215 reviews) | Not enough data | 
| **Workflow Management** | 8.9 (215 reviews) | Not enough data | 
| **Workflow Performance** | 8.9 (206 reviews) | Not enough data | 
| **Sales Coaching and Insights** | 8.3 (204 reviews) | Not enough data | 
| **Gamification** | 7.8 (201 reviews) | Not enough data | 

#### AI and Automation

| Feature | Close | Creatio | 
|---|---|---|
| **Lead Prioritization** | 8.2 (194 reviews) | Not enough data | 
| **Lead Scoring** | 8.1 (197 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 8.2 (190 reviews) | Not enough data | 
| **Buyer Intelligence** | 7.9 (198 reviews) | Not enough data | 
| **Machine Learning** | 7.8 (196 reviews) | Not enough data | 

#### Generative AI

| Feature | Close | Creatio | 
|---|---|---|
| **AI Text Generation** | 8.0 (197 reviews) | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Close | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (32 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (32 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (32 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (31 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.8 (31 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (32 reviews) | Not enough data | 
| **Decision Making** | 8.9 (32 reviews) | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Close** | 9.0/10 | 156 |
| **Creatio** | N/A | N/A |

#### Dialing Options

| Feature | Close | Creatio | 
|---|---|---|
| **Preview Dialing** | 9.1 (150 reviews) | Not enough data | 
| **Progressive Dialing** | 9.2 (151 reviews) | Not enough data | 
| **Predictive Dialing** | 9.4 (17 reviews) | Not enough data | 

#### Agent Tools

| Feature | Close | Creatio | 
|---|---|---|
| **Whisper Coaching ** | 8.6 (146 reviews) | Not enough data | 
| **Callback Scheduling ** | 8.8 (142 reviews) | Not enough data | 
| **Call Recording ** | 9.4 (147 reviews) | Not enough data | 

#### Automation

| Feature | Close | Creatio | 
|---|---|---|
| **Voice Activity Detection** | 8.9 (141 reviews) | Not enough data | 
| **Interactive Voice Response (IVR)** | 8.5 (142 reviews) | Not enough data | 
| **Call Scrubbing** | 8.6 (142 reviews) | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Close | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | 8.8 (21 reviews) | Not enough data | 
| **Cross-system Integration** | 8.8 (21 reviews) | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Close | Creatio | 
|---|---|---|
| **Call Prioritization and List Optimization** | 9.4 (17 reviews) | Not enough data | 
| **Compliance Monitoring** | 9.3 (17 reviews) | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | 9.5 (17 reviews) | Not enough data | 

### Retail Distributed Order Management Systems

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Creatio** | N/A | N/A |

#### Administration

| Feature | Close | Creatio | 
|---|---|---|
| **Dashboards** | Not enough data | Not enough data | 
| **Reports & Analytics** | Not enough data | Not enough data | 

#### Inventory Control

| Feature | Close | Creatio | 
|---|---|---|
| **Inventory Management** | Not enough data | Not enough data | 
| **Inventory Sourcing** | Not enough data | Not enough data | 

#### Omni-Channel

| Feature | Close | Creatio | 
|---|---|---|
| **Customer Service** | Not enough data | Not enough data | 
| **Order Fulfillment** | Not enough data | Not enough data | 
| **Order Management** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Creatio** | 8.9/10 | 26 |

#### Setup

| Feature | Close | Creatio | 
|---|---|---|
| **Activities** | Not enough data | 9.2 (22 reviews) | 
| **Flows** | Not enough data | 8.9 (22 reviews) | 
| **Dependencies** | Not enough data | 8.9 (19 reviews) | 
| **Notifications** | Not enough data | 9.1 (25 reviews) | 

#### Management

| Feature | Close | Creatio | 
|---|---|---|
| **Updates** | Not enough data | 8.8 (20 reviews) | 
| **Audit Trail** | Not enough data | 8.9 (19 reviews) | 
| **Integration** | Not enough data | 8.7 (21 reviews) | 

#### Generative AI

| Feature | Close | Creatio | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (10 reviews) | 

#### Agentic AI - Workflow Management

| Feature | Close | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.8/10 | 313 |
| **Creatio** | N/A | N/A |

#### Text Messaging

| Feature | Close | Creatio | 
|---|---|---|
| **Bulk SMS** | 8.8 (265 reviews) ✓ Verified | Not enough data | 
| **Two-Way Text Messaging** | 9.3 (287 reviews) ✓ Verified | Not enough data | 
| **Text Scheduler** | 9.3 (282 reviews) ✓ Verified | Not enough data | 
| **Automatic Replies** | 8.7 (267 reviews) ✓ Verified | Not enough data | 
| **Automatic URL Shortening** | 8.4 (252 reviews) | Not enough data | 
| **MMS Marketing** | 8.7 (257 reviews) | Not enough data | 
| **Personalization** | 8.9 (256 reviews) | Not enough data | 
| **Transactional SMS** | Feature Not Available | Not enough data | 

#### SMS Platform

| Feature | Close | Creatio | 
|---|---|---|
| **Reporting** | 9.0 (280 reviews) ✓ Verified | Not enough data | 
| **Automation** | 9.1 (276 reviews) ✓ Verified | Not enough data | 
| **White Label** | Feature Not Available | Not enough data | 
| **Text-to-Landline** | Feature Not Available | Not enough data | 
| **Short Codes** | Feature Not Available | Not enough data | 
| **API Integration** | 9.0 (263 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | Close | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (15 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (15 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (15 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (15 reviews) | Not enough data | 
| **Decision Making** | 8.6 (15 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.6/10 | 117 |
| **Creatio** | N/A | N/A |

#### Channels

| Feature | Close | Creatio | 
|---|---|---|
| **Multi-Channel Coverage** | 8.6 (106 reviews) | Not enough data | 
| **Open Listening** | 8.6 (107 reviews) | Not enough data | 
| **Physical Media** | 8.0 (107 reviews) | Not enough data | 

#### Design

| Feature | Close | Creatio | 
|---|---|---|
| **Communications Strategy Development** | 8.5 (109 reviews) | Not enough data | 
| **Create Content** | 7.9 (106 reviews) | Not enough data | 
| **Personalization** | 8.9 (107 reviews) | Not enough data | 
| **Inbound Identification** | 8.9 (106 reviews) | Not enough data | 
| **Regulatory Compliance** | 9.0 (103 reviews) | Not enough data | 

#### Generative AI

| Feature | Close | Creatio | 
|---|---|---|
| **AI Text Generation** | 8.3 (103 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (102 reviews) | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Creatio** | 8.5/10 | 30 |

#### Channels

| Feature | Close | Creatio | 
|---|---|---|
| **Voice** | Not enough data | 8.8 (17 reviews) ✓ Verified | 
| **Social** | Not enough data | 8.1 (17 reviews) ✓ Verified | 
| **Web Chat** | Not enough data | 8.2 (16 reviews) | 
| **Mobile SMS** | Not enough data | 8.3 (17 reviews) | 
| **Email** | Not enough data | 8.8 (19 reviews) | 

#### Generative AI

| Feature | Close | Creatio | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 9.3 (5 reviews) | 

#### Functions

| Feature | Close | Creatio | 
|---|---|---|
| **Session Routing** | Not enough data | 8.5 (19 reviews) | 
| **Session Queuing** | Not enough data | 8.6 (18 reviews) | 
| **Concurrent Calling** | Not enough data | 8.9 (19 reviews) ✓ Verified | 
| **Speech Analytics** | Not enough data | 8.5 (14 reviews) | 
| **Auto Dialer** | Not enough data | 7.9 (15 reviews) | 
| **IVR** | Not enough data | 8.4 (16 reviews) | 
| **Inbound Screen Pop** | Not enough data | 8.1 (16 reviews) ✓ Verified | 
| **Persistent Data** | Not enough data | 8.5 (17 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Close | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Close | Creatio | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 8.3 (19 reviews) ✓ Verified | 
| **Administrator Access** | Not enough data | 9.3 (22 reviews) ✓ Verified | 
| **Reporting & Dashboards** | Not enough data | 9.0 (23 reviews) ✓ Verified | 
| **Session Recording** | Not enough data | 7.7 (15 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | 9.2 (18 reviews) | 

### Digital Process Automation (DPA)

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Creatio** | 8.9/10 | 16 |

#### Digital Workflows

| Feature | Close | Creatio | 
|---|---|---|
| **Logic and Conditions** | Not enough data | 8.9 (11 reviews) | 
| **No-Code Or Low-Code** | Not enough data | 9.3 (14 reviews) | 
| **Document Management** | Not enough data | 9.0 (14 reviews) | 

#### Forms

| Feature | Close | Creatio | 
|---|---|---|
| **Data Mapping** | Not enough data | 9.2 (12 reviews) | 
| **Templates** | Not enough data | 9.0 (13 reviews) | 
| **Mobile-Friendly Forms** | Not enough data | 8.3 (13 reviews) | 

#### Automation

| Feature | Close | Creatio | 
|---|---|---|
| **Workflow Automation** | Not enough data | 9.3 (14 reviews) | 
| **Workflow Mapping** | Not enough data | 9.4 (12 reviews) | 
| **Real-Time Updates** | Not enough data | 8.8 (11 reviews) | 
| **Robotic Process Automation** | Not enough data | 8.2 (11 reviews) | 

#### Agentic AI - Digital Process Automation (DPA)

| Feature | Close | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Creatio** | N/A | N/A |

#### Responses

| Feature | Close | Creatio | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Close | Creatio | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Close | Creatio | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Close | Creatio | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Close | Creatio | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Lead Capture

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Creatio** | 8.7/10 | 11 |

#### Lead Monitoring

| Feature | Close | Creatio | 
|---|---|---|
| **Features** | Not enough data | 9.2 (8 reviews) | 
| **Performance** | Not enough data | 9.3 (10 reviews) | 
| **Identification** | Not enough data | 8.8 (7 reviews) | 

#### Agentic AI - Lead Capture

| Feature | Close | Creatio | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Data Capture

| Feature | Close | Creatio | 
|---|---|---|
| **Mobile** | Not enough data | 8.3 (8 reviews) | 
| **Websites** | Not enough data | 8.8 (8 reviews) | 
| **Social Media** | Not enough data | 7.9 (7 reviews) | 
| **Data** | Not enough data | 8.6 (7 reviews) | 

#### Analytics

| Feature | Close | Creatio | 
|---|---|---|
| **Export/Import** | Not enough data | 8.7 (9 reviews) | 
| **Reporting** | Not enough data | 8.8 (10 reviews) | 

#### Customization

| Feature | Close | Creatio | 
|---|---|---|
| **Forms** | Not enough data | 8.5 (8 reviews) | 
| **Personalization** | Not enough data | 8.6 (7 reviews) | 
| **Templates** | Not enough data | 9.0 (7 reviews) | 
| **Integration** | Not enough data | 9.0 (8 reviews) | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Creatio** | N/A | N/A |

#### Revenue Sourcing and Forecasting

| Feature | Close | Creatio | 
|---|---|---|
| **Revenue History** | Not enough data | Not enough data | 
| **Pipeline Management** | Not enough data | Not enough data | 
| **Dashboard Analytics** | Not enough data | Not enough data | 
| **Multi-Device Data Visualization** | Not enough data | Not enough data | 
| **Data Segmentation** | Not enough data | Not enough data | 
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **Revenue Operations Cadence** | Not enough data | Not enough data | 

#### CRM Data Enrichment

| Feature | Close | Creatio | 
|---|---|---|
| **Calendar Sync** | Not enough data | Not enough data | 
| **Email Activity Capture** | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Marketing Leads** | Not enough data | Not enough data | 
| **Contact Capture** | Not enough data | Not enough data | 

#### Account Management

| Feature | Close | Creatio | 
|---|---|---|
| **Nonengaged Accounts** | Not enough data | Not enough data | 
| **Account optimization** | Not enough data | Not enough data | 
| **Historical Patterns** | Not enough data | Not enough data | 
| **Rep Performance** | Not enough data | Not enough data | 
| **Account Engagement** | Not enough data | Not enough data | 
| **Historical Win/Loss Patterns** | Not enough data | Not enough data | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Close | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Close** | 9.3/10 | 42 |
| **Creatio** | N/A | N/A |

#### Platform

| Feature | Close | Creatio | 
|---|---|---|
| **Omnichannel** | 8.6 (37 reviews) | Not enough data | 
| **Mobile Access** | 9.1 (38 reviews) | Not enough data | 
| **Queue Management** | 9.2 (38 reviews) | Not enough data | 
| **Call Routing** | 9.3 (38 reviews) | Not enough data | 
| **Call Back** | 9.1 (37 reviews) | Not enough data | 
| **IVR** | 8.6 (37 reviews) | Not enough data | 
| **Automatic Call Distribution** | 9.0 (37 reviews) | Not enough data | 

#### Generative AI

| Feature | Close | Creatio | 
|---|---|---|
| **AI Text-to-Speech** | 9.1 (37 reviews) | Not enough data | 

#### Workforce Management

| Feature | Close | Creatio | 
|---|---|---|
| **Call Monitoring** | 9.3 (38 reviews) | Not enough data | 
| **Performance Evaluation** | 9.1 (37 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Close | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | 9.8 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 9.6 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.8 (10 reviews) | Not enough data | 
| **Proactive Assistance** | 9.8 (9 reviews) | Not enough data | 

#### Administrative

| Feature | Close | Creatio | 
|---|---|---|
| **Call Recording** | 9.7 (40 reviews) | Not enough data | 
| **Reporting & Dashboards** | 9.2 (39 reviews) | Not enough data | 

### Retail Analytics

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Creatio** | N/A | N/A |

#### Data Management

| Feature | Close | Creatio | 
|---|---|---|
| **Consolidation
** | Not enough data | Not enough data | 
| **Data types
** | Not enough data | Not enough data | 
| **Correction** | Not enough data | Not enough data | 
| **Cleansing** | Not enough data | Not enough data | 
| **Validation
** | Not enough data | Not enough data | 

#### Analytics

| Feature | Close | Creatio | 
|---|---|---|
| **KPIs** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Reports and Dashboards** | Not enough data | Not enough data | 
| **Predictive analytics** | Not enough data | Not enough data | 

#### Mobile

| Feature | Close | Creatio | 
|---|---|---|
| **Mobile dashboard** | Not enough data | Not enough data | 
| **Mobile application** | Not enough data | Not enough data | 

#### Platform Additional Functionality

| Feature | Close | Creatio | 
|---|---|---|
| **Cloud** | Not enough data | Not enough data | 
| **On-Premise** | Not enough data | Not enough data | 

#### Integration 

| Feature | Close | Creatio | 
|---|---|---|
| **Marketplace** | Not enough data | Not enough data | 
| **Retail POS** | Not enough data | Not enough data | 
| **Other software** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Close | Creatio | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - Retail Analytics

| Feature | Close | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Agent Builders

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Creatio** | N/A | N/A |

#### Customization - AI Agent Builders

| Feature | Close | Creatio | 
|---|---|---|
| **Natural Language Configuration** | Not enough data | Not enough data | 
| **Tone Customization** | Not enough data | Not enough data | 
| **Security Guardrails** | Not enough data | Not enough data | 

#### Functionality - AI Agent Builders

| Feature | Close | Creatio | 
|---|---|---|
| **Omni-channel Support** | Not enough data | Not enough data | 
| **Agent Branding** | Not enough data | Not enough data | 
| **Proactive Response Capabilities** | Not enough data | Not enough data | 
| **Seamless Human Escalation** | Not enough data | Not enough data | 

#### Data and Analytics - AI Agent Builders

| Feature | Close | Creatio | 
|---|---|---|
| **Analytics & Reporting** | Not enough data | Not enough data | 
| **Contextual Awareness** | Not enough data | Not enough data | 
| **Data Privacy Compliance** | Not enough data | Not enough data | 

#### Integration - AI Agent Builders

| Feature | Close | Creatio | 
|---|---|---|
| **Workflow Automation** | Not enough data | Not enough data | 
| **API Usage** | Not enough data | Not enough data | 
| **Platform Interoperability** | Not enough data | Not enough data | 
| **CRM Data Integration** | Not enough data | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.6/10 | 553 |
| **Creatio** | N/A | N/A |

#### Agentic AI - Email Tracking

| Feature | Close | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | 8.7 (22 reviews) | Not enough data | 
| **Multi-step Planning** | 8.3 (22 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (20 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (21 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (21 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (20 reviews) | Not enough data | 
| **Decision Making** | 8.2 (21 reviews) | Not enough data | 

#### Analytics

| Feature | Close | Creatio | 
|---|---|---|
| **Open Rates** | 8.6 (488 reviews) | Not enough data | 
| **Link Activity** | Feature Not Available | Not enough data | 
| **Attachment Activity** | Feature Not Available | Not enough data | 

#### Customizations

| Feature | Close | Creatio | 
|---|---|---|
| **Email Platform Integration** | 9.0 (496 reviews) | Not enough data | 
| **Email Scheduling** | 9.2 (496 reviews) | Not enough data | 
| **Notifications** | 8.8 (521 reviews) | Not enough data | 
| **Email Categorization** | 8.6 (477 reviews) | Not enough data | 
| **Templates** | 9.2 (519 reviews) | Not enough data | 

#### Generative AI

| Feature | Close | Creatio | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.7/10 | 176 |
| **Creatio** | 8.8/10 | 29 |

#### Agentic AI - Sales Analytics

| Feature | Close | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | 9.0 (17 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (17 reviews) | Not enough data | 
| **Adaptive Learning** | 8.8 (16 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.0 (17 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (17 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Close | Creatio | 
|---|---|---|
| **Data Sourcing** | 8.5 (163 reviews) | 8.9 (23 reviews) | 
| **Exporting & Sharing Data** | 8.7 (163 reviews) | 8.9 (24 reviews) | 
| **Multi-Device Data Visualization** | 8.5 (163 reviews) | 8.5 (20 reviews) | 
| **Interactive Dashboards** | 8.8 (167 reviews) | 8.6 (25 reviews) | 
| **Data Segmentation** | 8.6 (161 reviews) | 9.0 (21 reviews) | 

#### Predictive Analytics

| Feature | Close | Creatio | 
|---|---|---|
| **Lead Scoring** | 8.6 (160 reviews) | 9.2 (22 reviews) | 
| **Opportunity Scoring** | 8.7 (160 reviews) | 8.8 (23 reviews) | 
| **Risk Analysis** | 8.3 (156 reviews) | 8.4 (20 reviews) | 
| **Live Forecasting** | 8.4 (158 reviews) | 8.8 (23 reviews) | 

#### Sales Management

| Feature | Close | Creatio | 
|---|---|---|
| **Live Pipeline Management** | 9.1 (161 reviews) | 8.7 (26 reviews) | 
| **Sales Gamification** | 8.3 (157 reviews) | 8.5 (21 reviews) | 
| **Account-Based Analytics** | 8.8 (157 reviews) | 9.2 (24 reviews) | 
| **Activity Tracking** | 9.2 (161 reviews) | 8.6 (27 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Close** | 8.9/10 | 714 |
| **Creatio** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Close | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (24 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (24 reviews) | Not enough data | 

#### Calling

| Feature | Close | Creatio | 
|---|---|---|
| **Record Calls** | 9.2 (665 reviews) | Not enough data | 
| **Generate Location** | Feature Not Available | Not enough data | 
| **Call Types** | 9.0 (645 reviews) | Not enough data | 
| **Click-to-Call** | 9.3 (660 reviews) | Not enough data | 
| **Auto Dialer** | 8.8 (31 reviews) | Not enough data | 

#### Contacts

| Feature | Close | Creatio | 
|---|---|---|
| **Personalization** | 8.8 (656 reviews) | Not enough data | 
| **Information Locater** | 8.7 (618 reviews) | Not enough data | 
| **Record Prospect Data** | 9.0 (653 reviews) | Not enough data | 

#### Insights

| Feature | Close | Creatio | 
|---|---|---|
| **Notes** | 9.3 (676 reviews) | Not enough data | 
| **Daily Summary** | 9.0 (630 reviews) | Not enough data | 
| **Automated Voicemails** | 8.7 (592 reviews) | Not enough data | 
| **Automated Emails** | 9.0 (653 reviews) | Not enough data | 
| **Sorts Prospects** | 8.8 (631 reviews) | Not enough data | 
| **Automated Note Taking** | 9.0 (29 reviews) | Not enough data | 

### AI Marketing Agents

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Creatio** | N/A | N/A |

#### Performance Optimization & Learning - AI Marketing Agents

| Feature | Close | Creatio | 
|---|---|---|
| **Send-Time Optimization** | Not enough data | Not enough data | 
| **Autonomous A/B Testing** | Not enough data | Not enough data | 

#### Autonomous Campaign Orchestration - AI Marketing Agents 

| Feature | Close | Creatio | 
|---|---|---|
| **End-to-End Campaign Execution** | Not enough data | Not enough data | 
| **Goal-Based Campaign Planning** | Not enough data | Not enough data | 
| **Cross-Channel Orchestration** | Not enough data | Not enough data | 
| **Conversational Campaign Setup** | Not enough data | Not enough data | 
| **Real-Time Campaign Adaptation** | Not enough data | Not enough data | 

#### AI Content Generation - AI Marketing Agents 

| Feature | Close | Creatio | 
|---|---|---|
| **Dynamic Content Optimization** | Not enough data | Not enough data | 
| **AI Copy Generation** | Not enough data | Not enough data | 
| **Personalized Content Creation** | Not enough data | Not enough data | 

#### Audience Intelligence & Segmentation - AI Marketing Agents 

| Feature | Close | Creatio | 
|---|---|---|
| **Lookalike Audience Modeling** | Not enough data | Not enough data | 
| **Behavioral Triggering** | Not enough data | Not enough data | 
| **Predictive Audience Segmentation** | Not enough data | Not enough data | 

#### Integrations & Data Connectivity - AI Marketing Agents 

| Feature | Close | Creatio | 
|---|---|---|
| **Event & Data Ingestion** | Not enough data | Not enough data | 
| **CRM & CDP Integration** | Not enough data | Not enough data | 

### No-Code Development Platforms

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Creatio** | 9.2/10 | 33 |

#### User Interface Design

| Feature | Close | Creatio | 
|---|---|---|
| **WYSIWYG Editor** | Not enough data | 9.5 (22 reviews) | 
| **Customized Branding** | Not enough data | 8.8 (24 reviews) | 
| **App Templates** | Not enough data | 9.0 (25 reviews) | 
| **Workflow Management** | Not enough data | 9.5 (31 reviews) | 

#### Data Control

| Feature | Close | Creatio | 
|---|---|---|
| **Data Migration** | Not enough data | 8.8 (26 reviews) | 
| **Data Synchronization** | Not enough data | 9.0 (26 reviews) | 
| **Data Security** | Not enough data | 9.4 (25 reviews) | 

#### Publishing

| Feature | Close | Creatio | 
|---|---|---|
| **Application Deployment** | Not enough data | 9.3 (25 reviews) | 
| **Platform Compatibility** | Not enough data | 9.2 (23 reviews) | 
| **Lifecycle Management** | Not enough data | 9.3 (23 reviews) | 

#### Agentic AI - No-Code Development Platforms

| Feature | Close | Creatio | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Creatio** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Close | Creatio | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Close | Creatio | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Close | Creatio | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Close | Creatio | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Close** | N/A | N/A |
| **Creatio** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Close | Creatio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [CRM Software](https://www.g2.com/categories/crm), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics)

**Unique to Close (8):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)

**Unique to Creatio (13):** [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Retail Analytics Software](https://www.g2.com/categories/retail-analytics), [Workflow Management Software](https://www.g2.com/categories/workflow-management), [Digital Process Automation (DPA) Software](https://www.g2.com/categories/digital-process-automation-dpa), [Retail Distributed Order Management Systems](https://www.g2.com/categories/retail-distributed-order-management-systems), [No-Code Development Platforms](https://www.g2.com/categories/no-code-development-platforms), [Lead Capture Software](https://www.g2.com/categories/lead-capture), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [ AI Agent Builders Software](https://www.g2.com/categories/ai-agent-builders), [AI Marketing Agents Software](https://www.g2.com/categories/ai-marketing-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | Close | Creatio | 
|---|---|---|
| **Small-Business** | 79.2% | 43.5% | 
| **Mid-Market** | 20.1% | 41.6% | 
| **Enterprise** | 0.7% | 14.9% | 

### By Industry

#### Close

- **Marketing and Advertising:** 14.9%
- **Computer Software:** 8.7%
- **Real Estate:** 8.1%
- **Financial Services:** 6.7%
- **Information Technology and Services:** 5.6%
- **Consulting:** 5.3%
- **Professional Training & Coaching:** 4.2%
- **Insurance:** 2.9%
- **Health, Wellness and Fitness:** 2.8%
- **Consumer Services:** 2.5%
- **Other:** 38.2%

#### Creatio

- **Information Technology and Services:** 18.1%
- **Computer Software:** 10.7%
- **Financial Services:** 5.9%
- **Banking:** 4.8%
- **Pharmaceuticals:** 2.6%
- **Telecommunications:** 2.6%
- **Marketing and Advertising:** 2.2%
- **Human Resources:** 2.2%
- **Hospitality:** 2.2%
- **Education Management:** 2.2%
- **Other:** 46.3%

---
## Alternatives

### Alternatives to Close

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25823 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13834 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2930 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9663 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14698 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3571 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3060 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1156 reviews)
- [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (640 reviews)

### Alternatives to Creatio

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25823 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13834 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2930 reviews)
- [Kissflow](https://www.g2.com/products/kissflow/reviews) — 4.3/5 stars (591 reviews)
- [Nintex](https://www.g2.com/products/nintex-nintex/reviews) — 4.3/5 stars (1322 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3060 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1620 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (943 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (479 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews)

---
## Top Discussions

### Close

- Title: [What is Close used for?](https://www.g2.com/discussions/close-what-is-close-used-for) — 2 comments
  > **Top comment:** "CRM"
- Title: [How long does it take to generate a new integration?](https://www.g2.com/discussions/how-long-does-it-take-to-generate-a-new-integration) — 2 comments, 1 upvote
  > **Top comment:** "Hey Camila, we do not have an integration with Apollo at this time. However, you can request one in this form on our website..."
- Title: [how do I integrate WhatsApp?](https://www.g2.com/discussions/how-do-i-integrate-whatsapp) — 2 comments, 1 upvote
  > **Top comment:** "You can use Zapier or use API's to link them manually."
- Title: [What is Close used for?](https://www.g2.com/discussions/what-is-close-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Close is a conversation-first CRM (customer relationship management) solution built for founders and small, scaling sales teams to manage every conversation..."
- Title: [How fast does close read the feedback provided?](https://www.g2.com/discussions/50910-how-fast-does-close-read-the-feedback-provided) — 1 comment, 1 upvote
  > **Top comment:** "Hi Kamaldeep, thank you for providing feedback for the Close team! We're always working to improve our CRM and take customer feedback seriously. We see all..."

### Creatio

- Title: [what makes bpm'online better than other CRM systems](https://www.g2.com/discussions/3466-what-makes-bpm-online-better-than-other-crm-systems) — 2 comments, 1 upvote
  > **Top comment:** "Have to disagree with this one....salesforce EE isn't cheap but it works and works and works. "
- Title: [What is Creatio used for?](https://www.g2.com/discussions/what-is-creatio-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Creatio is used to automate business processes and manage customer relationships using AI-powered CRM and no-code tools. The platform helps organizations..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/close-vs-creatio)