Compare Close and CloudTalk 
At a Glance
Market Segments
Small-Business (79.3% of reviews)
Small-Business (63.6% of reviews)
Entry-Level Pricing
$9.00 1 Seat Per Month
$19.00 1 User Per Year
Close
Star Rating
(2,016)4.7 out of 5
Market Segments
Small-Business (79.3% of reviews)
Pros & Cons
Entry-Level Pricing
$9.00 1 Seat Per Month
Free Trial is available
Browse all 4 pricing plansCloudTalk
Star Rating
(1,745)4.4 out of 5
Market Segments
Small-Business (63.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Close excels in user satisfaction, boasting a higher star rating compared to CloudTalk. Users appreciate its intuitive layout and ease of navigation, which enhances their overall experience when managing customer interactions.
- Users say that Close's AI features significantly aid in workflow management, making it particularly beneficial for those who may not be tech-savvy. This capability allows users to create effective workflows for leads, which is a standout feature that many find invaluable.
- Reviewers mention that CloudTalk offers a clean and intuitive interface, making it quick to deploy and easy for agents to onboard. This is particularly highlighted by users who appreciate the clear visibility into call activity and performance, which can streamline daily operations.
- According to verified reviews, Close has a strong reputation for quality support, with users noting that the platform helps them keep track of inquiries and pending replies efficiently. This is especially useful for professionals managing multiple client communications.
- G2 reviewers highlight that while CloudTalk provides useful features like emotion tracking and call summaries, it falls slightly behind Close in terms of overall user satisfaction and ease of use. Some users feel that Close's features are more aligned with their needs, particularly in small business settings.
- Users report that Close's pricing model is more accessible, starting at $9.00, which is significantly lower than CloudTalk's entry-level price of $19.00. This affordability makes Close an attractive option for small businesses looking to maximize their budget while still accessing robust features.
Pricing
Entry-Level Pricing
Close
Solo
$9.00
1 Seat Per Month
Built for the individual who wants every lead, pipeline, and conversation in one place.
- 1 user included
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Free Trial
Close
Free Trial is available
CloudTalk
Free Trial is available
Ratings
Meets Requirements
9.1
1,742
8.7
1,505
Ease of Use
9.2
1,783
9.1
1,534
Ease of Setup
9.0
1,120
8.9
1,144
Ease of Admin
9.0
566
8.9
633
Quality of Support
9.3
1,557
8.8
1,367
Has the product been a good partner in doing business?
9.3
561
8.9
634
Product Direction (% positive)
9.5
1,754
8.8
1,456
Features by Category
Sales Force Automation
9.0
1354
|
Verified
Not enough data
Feature Not Available
Not enough data
9.0
1359
|
Verified
Not enough data
9.0
1387
|
Verified
Not enough data
8.3
1166
Not enough data
9.1
1307
|
Verified
Not enough data
8.4
1123
Not enough data
8.3
1131
Not enough data
8.4
1162
Not enough data
Marketing Automation
8.7
1262
Not enough data
8.5
1218
Not enough data
9.2
1340
Not enough data
8.2
1133
Not enough data
Customer Support
8.7
1216
|
Verified
Not enough data
8.7
1226
|
Verified
Not enough data
8.7
1260
|
Verified
Not enough data
8.7
1250
|
Verified
Not enough data
8.6
1198
|
Verified
Not enough data
Reporting & Analytics
8.7
1259
|
Verified
Not enough data
8.8
1281
|
Verified
Not enough data
8.2
1141
Not enough data
Mobile & Social
8.2
1074
Not enough data
7.9
1097
Not enough data
8.2
1087
Not enough data
Platform
8.7
1196
|
Verified
Not enough data
8.8
1215
|
Verified
Not enough data
8.9
1198
Not enough data
8.5
1124
Not enough data
8.0
1070
|
Verified
Not enough data
8.4
1098
Not enough data
9.1
1213
|
Verified
Not enough data
8.4
1115
Not enough data
Integration
8.8
1124
|
Verified
Not enough data
8.7
1126
|
Verified
Not enough data
8.5
1060
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - CRM
8.5
82
Not enough data
8.5
80
Not enough data
8.6
80
Not enough data
8.5
81
Not enough data
8.7
81
Not enough data
8.8
80
Not enough data
8.7
80
Not enough data
Lead Facilitation
7.9
133
Not enough data
8.6
133
Not enough data
9.0
140
Not enough data
8.6
134
Not enough data
Organization
9.2
136
Not enough data
8.9
133
Not enough data
8.9
133
Not enough data
Performance Analysis
8.2
127
Not enough data
8.9
134
Not enough data
Sales Analysis
8.3
134
Not enough data
8.6
134
Not enough data
Generative AI
8.4
82
Not enough data
8.7
82
Not enough data
Agentic AI - AI Sales Assistant
9.8
9
Not enough data
9.6
9
Not enough data
9.4
9
Not enough data
9.4
9
Not enough data
9.8
8
Not enough data
8.9
9
Not enough data
9.8
8
Not enough data
Integrated Workflows
9.1
220
Not enough data
9.1
223
Not enough data
9.0
215
Not enough data
8.7
212
Not enough data
9.0
217
Not enough data
9.0
221
Not enough data
8.9
220
Not enough data
Repeatability and Reportability
8.6
215
Not enough data
8.9
215
Not enough data
8.9
205
Not enough data
8.3
203
Not enough data
7.8
201
Not enough data
AI and Automation
8.2
194
Not enough data
8.1
197
Not enough data
8.2
190
Not enough data
7.9
198
Not enough data
7.8
196
Not enough data
Generative AI
8.0
197
Not enough data
Agentic AI - Sales Engagement
8.5
32
Not enough data
8.5
32
Not enough data
8.6
32
Not enough data
8.3
31
Not enough data
8.8
31
Not enough data
8.8
32
Not enough data
8.9
32
Not enough data
Dialing Options
9.1
150
8.6
232
|
Verified
9.2
151
8.5
224
|
Verified
9.4
17
8.4
23
Agent Tools
8.6
146
8.1
204
|
Verified
8.8
142
8.2
210
|
Verified
9.4
147
8.9
238
|
Verified
Automation
8.9
141
8.3
201
|
Verified
8.5
142
8.3
197
|
Verified
8.6
142
8.2
198
|
Verified
Agentic AI - Auto Dialer
8.8
21
6.9
20
8.8
21
7.8
21
AI Capabilities - Auto Dialer
9.4
17
7.9
19
9.3
17
8.1
18
9.5
17
7.6
19
Text Messaging
8.8
265
|
Verified
Not enough data
9.3
287
|
Verified
Not enough data
9.3
282
|
Verified
Not enough data
8.7
267
|
Verified
Not enough data
8.4
252
Not enough data
8.7
257
Not enough data
8.9
256
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
280
|
Verified
Not enough data
9.1
276
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
263
|
Verified
Not enough data
Agentic AI - SMS Marketing
8.6
15
Not enough data
8.4
15
Not enough data
9.0
15
Not enough data
8.7
15
Not enough data
8.9
15
Not enough data
8.6
15
Not enough data
Channels
8.6
105
Not enough data
8.6
107
Not enough data
8.0
107
Not enough data
Design
8.5
109
Not enough data
7.9
106
Not enough data
8.9
107
Not enough data
8.9
106
Not enough data
9.0
103
Not enough data
Generative AI
8.3
103
Not enough data
8.8
102
Not enough data
Quality Assurance
Not enough data
9.1
79
Not enough data
9.0
76
Not enough data
9.1
81
Engagement
Not enough data
8.7
77
Not enough data
9.2
89
Not enough data
8.7
76
Performance
Not enough data
9.0
80
Not enough data
9.1
81
Generative AI
Not enough data
8.6
22
Not enough data
8.6
32
Channels
Not enough data
9.0
707
|
Verified
Not enough data
7.8
506
Not enough data
7.6
489
Not enough data
7.9
531
|
Verified
Not enough data
7.8
489
Generative AI
Not enough data
7.6
280
Functions
Not enough data
8.5
575
|
Verified
Not enough data
8.4
572
|
Verified
Not enough data
8.6
565
|
Verified
Not enough data
8.2
517
Not enough data
8.2
523
|
Verified
Not enough data
8.5
523
|
Verified
Not enough data
8.4
534
|
Verified
Not enough data
8.4
526
|
Verified
Agentic AI - Contact Center
Not enough data
7.8
143
Not enough data
8.4
164
Not enough data
8.2
143
Not enough data
8.1
141
Administrative
Not enough data
8.5
587
|
Verified
Not enough data
8.8
591
|
Verified
Not enough data
8.7
642
|
Verified
Not enough data
8.8
593
|
Verified
Not enough data
8.3
515
|
Verified
Workforce Management
Not enough data
8.7
110
|
Verified
Not enough data
8.7
104
|
Verified
Not enough data
8.6
94
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
8.7
106
Administration
Not enough data
8.8
115
|
Verified
Not enough data
8.9
112
|
Verified
Not enough data
8.8
117
|
Verified
Not enough data
8.4
106
|
Verified
Not enough data
8.7
99
|
Verified
Platform
8.6
37
7.8
210
9.1
38
8.3
227
9.2
38
8.1
224
9.3
38
8.5
234
9.1
37
8.2
235
8.6
37
8.1
222
9.0
37
8.2
224
Generative AI
9.1
37
7.4
105
Workforce Management
9.3
38
8.8
231
9.1
37
8.6
229
Call Center Infrastructure (CCI)
9.8
9
8.6
20
9.6
9
9.0
20
9.8
10
9.2
19
9.8
9
8.7
19
Administrative
9.7
40
9.0
237
9.2
39
8.7
239
Generative AI
Not enough data
8.0
36
Basic Communication - Cloud PBX
Not enough data
9.4
28
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
26
Not enough data
9.2
26
Not enough data
9.6
24
Advanced Features - Cloud PBX
Not enough data
9.5
25
Not enough data
9.4
28
Not enough data
9.4
26
Not enough data
8.5
25
Platform Basics - VoIP Providers
Not enough data
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
28
Not enough data
7.7
22
Not enough data
7.4
22
Basic Communication
Not enough data
9.0
239
|
Verified
Not enough data
6.5
137
Not enough data
7.1
157
|
Verified
Not enough data
6.3
129
Not enough data
7.3
146
|
Verified
Not enough data
8.0
160
|
Verified
Agentic AI - VoIP Providers
Not enough data
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Access
Not enough data
8.0
155
Not enough data
8.0
170
|
Verified
Not enough data
8.3
178
|
Verified
Advanced Features
Not enough data
7.6
160
|
Verified
Not enough data
7.6
152
|
Verified
Not enough data
8.9
210
|
Verified
Agentic AI - Email Tracking
8.7
22
Not enough data
8.3
22
Not enough data
8.1
20
Not enough data
8.3
21
Not enough data
8.2
21
Not enough data
8.1
20
Not enough data
8.2
21
Not enough data
Analytics
8.6
488
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customizations
9.0
496
Not enough data
9.2
496
Not enough data
8.8
521
Not enough data
8.6
477
Not enough data
9.2
519
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Sales Analytics
9.0
17
Not enough data
8.9
17
Not enough data
8.8
16
Not enough data
9.0
17
Not enough data
8.4
17
Not enough data
Data Sourcing
8.5
163
Not enough data
8.7
163
Not enough data
8.5
163
Not enough data
8.8
166
Not enough data
8.6
160
Not enough data
Predictive Analytics
8.6
160
Not enough data
8.7
160
Not enough data
8.3
155
Not enough data
8.4
158
Not enough data
Sales Management
9.1
161
Not enough data
8.3
157
Not enough data
8.8
156
Not enough data
9.2
161
Not enough data
Agentic AI - Outbound Call Tracking
8.5
24
7.4
88
8.4
24
7.4
88
Calling
9.2
664
9.0
478
Feature Not Available
8.1
398
9.0
645
8.5
427
9.3
659
8.8
451
8.9
30
8.3
105
Contacts
8.8
655
8.1
417
8.7
618
8.0
391
9.0
653
8.2
403
Insights
9.3
676
8.4
422
9.0
630
8.4
407
8.7
592
8.3
382
9.0
652
7.2
344
8.8
631
7.5
350
9.0
28
8.0
95
Categories
Categories
Shared Categories
Close and CloudTalk are categorized as Outbound Call Tracking, Call Center Infrastructure (CCI), and Auto Dialer
Unique Categories
Close is categorized as Customer Communications Management, SMS Marketing, Sales Engagement, AI Sales Assistant, Sales Analytics, Email Tracking, and CRM
CloudTalk is categorized as Speech Analytics, VoIP Providers, Contact Center Workforce, Contact Center, Contact Center Quality Assurance, and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Close
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
15.0%
Computer Software
8.8%
Real Estate
8.1%
Financial Services
6.6%
Information Technology and Services
5.5%
Other
56.0%
Computer Software
10.2%
Information Technology and Services
9.3%
Marketing and Advertising
6.1%
Financial Services
5.1%
Education Management
4.4%
Other
65.0%
Discussions
How long does it take to generate a new integration?
2 Comments
PE
Hey Camila, we do not have an integration with Apollo at this time. However, you can request one in this form on our website...Read more
how do I integrate WhatsApp?
2 Comments
KS
You can use Zapier or use API's to link them manually.Read more
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
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