Link copied to clipboard # Close vs Salesforce Sales Cloud Comparison - What are their main differences? Share [ Export ](/compare/close/agentforce-sales-formerly-salesforce-sales-cloud/export.csv) CloseSalesforce Sales Cloud[+ Add Product](#) Reviews **Close** [ 4.7/5(2,107) ](https://www.g2.com/products/close/reviews#reviews) **Salesforce Sales Cloud** [ 4.4/5(27,566) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews#reviews) Pricing **Close** Free Trial **$9.00** 1 Seat Per Month · Solo **Salesforce Sales Cloud** Free Trial **$25.00** 1 User Per Month · Starter Edition **Pricing Insights** from reviews Time to Implement **Close** 1 monthFaster Based on 415 responses **Salesforce Sales Cloud** 5 months Based on 1358 responses Return on Investment **Close** 6 months8 months sooner Based on 393 responses **Salesforce Sales Cloud** 14 months Based on 1131 responses Perceived Cost **Close** $$$$$ **Salesforce Sales Cloud** $$$$$ Average Discount **Close** 11% **Salesforce Sales Cloud** 16%5% more ![Close](https://images.g2crowd.com/uploads/product/hd_favicon/6ad2a7af22edebee61fd4bd8f4d58aaf/close.svg "Close") ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud") G2 offers free advice on this comparison. Chat with an expert How do we contact you? ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call Who do you want to talk with? ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human Pros & Cons **Close** [ Ease of Use (819) ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1226712&qs=pros-and-cons#reviews)[ Helpful (441) ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227213&qs=pros-and-cons#reviews)[ Missing Features (244) ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1227758&qs=pros-and-cons#reviews)[ Call Issues (181) ](https://www.g2.com/products/close/reviews?filters%5Bsentiment_snippet%5D=1230867&qs=pros-and-cons#reviews) **Salesforce Sales Cloud** [ Ease of Use (2065) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?filters%5Bsentiment_snippet%5D=1701944&qs=pros-and-cons#reviews)[ Features (1726) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?filters%5Bsentiment_snippet%5D=1699954&qs=pros-and-cons#reviews)[ Learning Curve (1092) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?filters%5Bsentiment_snippet%5D=1699554&qs=pros-and-cons#reviews)[ Limitations (791) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?filters%5Bsentiment_snippet%5D=1701094&qs=pros-and-cons#reviews) Integrations **Close** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_99c4bd25dc044ae603ad32e419e76983/apollo-io.png "Product Avatar Image") Apollo.io ](https://www.g2.com/products/apollo-io/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d58dae37ba235f74d23eb274396668e0/badger-maps.png "Product Avatar Image") Badger Maps ](https://www.g2.com/products/badger-maps/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3a9f46b15d804a2abbb8138a7bf78b88/calendly%282%29.png "Product Avatar Image") Calendly Sales ](https://www.g2.com/products/calendly/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f742b4ff1249f9894b7cf05725e9152e/calltools.jpg "Product Avatar Image") CallTools ](https://www.g2.com/products/calltools/reviews)[ View all ](https://www.g2.com/products/close/integrations) **Salesforce Sales Cloud** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4fac05402fe43361a53e62b04e561fd1/6sense-revenue-marketing.png "Product Avatar Image") 6sense Revenue Marketing ](https://www.g2.com/products/6sense-revenue-marketing/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4fac05402fe43361a53e62b04e561fd1/6sense-sales.png "Product Avatar Image") 6sense Sales Intelligence ](https://www.g2.com/products/6sense-sales/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_134c91bb90489a69dad41d269f19787f/8x8-work.png "Product Avatar Image") 8x8 Work ](https://www.g2.com/products/8x8-work/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e89d21750715f4646ed61c011b2917dc/adobe-acrobat.png "Product Avatar Image") Adobe Acrobat ](https://www.g2.com/products/adobe-acrobat/reviews)[ View all ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/integrations) Screenshots **Close** ![Close screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1334589/inbox.png) **Salesforce Sales Cloud** ![Salesforce Sales Cloud screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1331455/Screenshot-2025-02-28-at-3.19.28-PM.png) Ratings Meets Requirements **Close** 9.1 9.11,795 **Salesforce Sales Cloud** 8.8 8.814,305 Ease of Use **Close** 9.2 9.21,840 **Salesforce Sales Cloud** 8.2 8.219,556 Ease of Setup **Close** 9.0 9.01,176 **Salesforce Sales Cloud** 7.8 7.810,454 Ease of Admin **Close** 9.0 9.0589 **Salesforce Sales Cloud** 7.9 7.94,570 Quality of Support **Close** 9.3 9.31,607 **Salesforce Sales Cloud** 8.1 8.112,503 Has the product been a good partner in doing business? **Close** 9.3 9.3584 **Salesforce Sales Cloud** 8.4 8.44,536 Product Direction (% positive) **Close** 9.5 9.51,803 **Salesforce Sales Cloud** 8.3 8.313,887 Features CRM[Hide 141 FeaturesShow 141 Features](javascript:void(0);) 8.6 1,563 8.7 12,718 Sales Force Automation Contact & Account Management 9.0(won by 0.2) 1378 | Verified 8.8 9914 | Verified Opportunity & Pipeline Mgmt. 9.0(won by 0.2) 1375 | Verified 8.8 9862 | Verified Task / Activity Management 9.0(won by 0.7) 1403 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.3 9705 | Verified Territory & Quota Management 8.3(won by 0.3) 1167 8.0 7344 | Verified Desktop Integration 9.1(won by 0.9) 1322 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.2 7643 | Verified Product & Price List Management 8.4(won by 0.4) 1124 8.0 6776 | Verified Quote & Order Management 8.3(won by 0.2) 1132 8.1 6707 | Verified Customer Contract Management 8.4(won by 0.1) 1163 8.3 7428 | Verified Partner Relationship Mgmt. (PRM) Feature Not Available 8.3(won by default) 6415 | Verified Contract/License Management Not enough data 9.3(won by default) 7 Marketing Automation Email Marketing 8.7(won by 0.7) 1268 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.0 6689 | Verified Campaign Management 8.5(won by 0.4) 1219 8.1 7015 | Verified Lead Management 9.2(won by 0.7) 1356 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.5 8284 | Verified Marketing ROI Analytics 8.2(won by 0.3) 1134 7.9 5431 Email Management 9.3(won by 1.0) 5 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.3 5 Deal Management Not enough data 9.6(won by default) 21 File Management Not enough data Not enough data Customer Support Case Management 8.7(won by 0.4) 1217 | Verified 8.3 6857 | Verified Customer Support Portal 8.7(won by 0.6) 1227 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.1 6385 | Verified Knowledge Base 8.7(won by 0.5) 1260 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.2 6799 | Verified Call Center Features 8.7(won by 0.7) 1257 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.0 5503 | Verified Support Analytics 8.6(won by 0.4) 1201 | Verified 8.2 5986 | Verified Workflow Management Not enough data 9.7(won by default) 63 Opportunity Management Not enough data 9.9(won by default) 41 Sales Pipeline Management Not enough data 9.7(won by default) 139 Reporting/Analytics Not enough data 9.3(won by default) 206 Calendar Management Not enough data 9.4(won by default) 9 Pipeline Management Not enough data 9.6(won by default) 109 Communication Management Not enough data 9.7(won by default) 16 Visual Analytics Not enough data 9.6(won by default) 14 Template Management Not enough data 7.3(won by default) 5 Predictive Analytics Not enough data 9.3(won by default) 35 Document Management Not enough data 10.0(won by default) 6 Commission Management Not enough data 8.0(won by default) 5 Field Sales Management Not enough data 8.6(won by default) 7 Content Management Not enough data Not enough data Channel Management Not enough data Not enough data Reporting & Analytics Reporting 8.6(won by 0.1) 1269 | Verified 8.5 9210 | Verified Dashboards 8.8(won by 0.3) 1283 | Verified 8.5 9289 | Verified Forecasting 8.2(tied score) 1143 8.2(tied score) 7578 | Verified Mobile & Social Social Collaboration Features 8.2(won by 0.3) 1076 7.9 5644 | Verified Social Network Integration 7.9(won by 0.1) 1099 7.8 5246 | Verified Mobile User Support 8.2(won by 0.5) 1091 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.7 6119 | Verified Third-Party Integrations 8.3(won by 0.5) 6 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.8 46 Social Media Integration Not enough data Not enough data Customer Support Not enough data Not enough data Multi-Channel Social Integration Not enough data Not enough data Platform Customization 8.6(won by 0.1) 1204 | Verified 8.5 4030 | Verified Workflow Capability 8.8(won by 0.2) 1225 | Verified 8.6 4007 | Verified User, Role, and Access Management 8.9(won by 0.3) 1197 8.6 3709 | Verified Internationalization 8.5(won by 0.1) 1124 8.4 2912 | Verified Sandbox / Test Environments 8.0 1070 | Verified 8.5(won by 0.5) 3206 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Document & Content Mgmt. 8.4(won by 0.3) 1097 8.1 3218 | Verified Performance and Reliability 9.1(won by 0.4) 1225 | Verified 8.7 3913 | Verified Output Document Generation 8.4(won by 0.3) 1115 8.1 3037 Mobile Access Not enough data 7.6(won by default) 31 Lead Generation Not enough data 9.9(won by default) 132 Integration Data Import & Export Tools 8.8(won by 0.3) 1123 | Verified 8.5 2632 | Verified Integration APIs 8.7(won by 0.2) 1126 | Verified 8.5 3233 | Verified Breadth of Partner Applications 8.5(tied score) 1061 | Verified 8.5(tied score) 2954 | Verified Third-Party Integration Not enough data 8.1(won by default) 174 Internal Chat Integration Not enough data 9.0(won by default) 10 Collaboration Tools Not enough data 9.9(won by default) 40 Prospecting Tools Not enough data 10.0(won by default) 20 Real-Time Data Not enough data 10.0(won by default) 29 Generative AI AI Text Generation Feature Not Available 7.7(won by default) 943 Generative AI Not enough data 8.3(won by default) 105 Proposal Generation Not enough data Not enough data Agentic AI - CRM Autonomous Task Execution 8.5(won by 0.1) 82 8.4 389 Multi-step Planning 8.5(won by 0.4) 81 8.1 266 Cross-system Integration 8.6(won by 0.2) 82 8.4 307 Adaptive Learning 8.6(won by 0.6) 82 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.0 241 Natural Language Interaction 8.7(won by 0.5) 82 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.2 273 Proactive Assistance 8.8(won by 0.4) 82 8.4 309 Decision Making 8.7(won by 0.4) 81 8.3 281 Calendar/Reminder System Not enough data 9.0(won by default) 5 Additional Functionality Search/Filter Not enough data 8.6(won by default) 52 Alerts/Notifications Not enough data 7.1(won by default) 8 Data Import/Export Not enough data 7.0(won by default) 5 Lead Capture Not enough data 10.0(won by default) 6 Pipeline Reports Not enough data 9.6(won by default) 26 Segmentation Not enough data 10.0(won by default) 5 Customizable Fields Not enough data 7.1(won by default) 12 Role-Based Permissions Not enough data 7.1(won by default) 14 Interaction Tracking Not enough data 9.6(won by default) 27 CRM Not enough data 10.0(won by default) 34 AI Copilot Not enough data 8.9(won by default) 55 Contact Database Not enough data 9.8(won by default) 20 Quotes/Estimates Not enough data 9.3(won by default) 7 Multi-Channel Communication Not enough data 10.0(won by default) 5 Lead Qualification Not enough data 9.8(won by default) 14 Sales Reports Not enough data 8.8(won by default) 8 Customer Journey Mapping Not enough data 9.1(won by default) 9 Lead Scoring Not enough data 9.1(won by default) 17 Data Security Not enough data 8.1(won by default) 25 Customizable Reports Not enough data 6.1(won by default) 20 Performance Metrics Not enough data 10.0(won by default) 17 Activity Tracking Not enough data 9.4(won by default) 13 Lead Nurturing Not enough data 9.5(won by default) 7 Prioritization Not enough data 9.6(won by default) 26 Web-based Deployment Not enough data 9.4(won by default) 6 Customer Database Not enough data 9.5(won by default) 10 Mobile App Not enough data 7.6(won by default) 12 Lead Assignment Not enough data 10.0(won by default) 5 For Small Businesses Not enough data 8.0(won by default) 5 Data Visualization Not enough data 8.6(won by default) 6 Monitoring Not enough data 7.6(won by default) 15 Customer Engagement Not enough data 10.0(won by default) 5 Workflow Automation Not enough data 9.8(won by default) 276 Batch Processing Not enough data Not enough data Email Tracking Not enough data Not enough data Tagging Not enough data Not enough data Drag & Drop Not enough data Not enough data Document Storage Not enough data Not enough data Referral Tracking Not enough data Not enough data Marketing Automation Not enough data Not enough data Email Templates Not enough data Not enough data Reminders Not enough data Not enough data Calendar Sync Not enough data Not enough data For Startups Not enough data Not enough data Sales Trend Analysis Not enough data Not enough data For iPad Devices Not enough data Not enough data Customizable Templates Not enough data Not enough data Reporting & Statistics Not enough data Not enough data For Mac Devices Not enough data Not enough data Landing Pages/Web Forms Not enough data Not enough data Gamification Not enough data Not enough data Softphone Not enough data Not enough data Single Sign On Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Email Sequences Not enough data Not enough data Customer Segmentation Not enough data Not enough data Live Chat Not enough data Not enough data Business Card/Badge Scanning Not enough data Not enough data Customer Social Profiles Not enough data Not enough data Social Promotion Not enough data Not enough data Engagement Tracking Not enough data Not enough data Social Media Monitoring Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Brand Tracking Not enough data Not enough data Audience Targeting Not enough data Not enough data AI Sales Assistant[Hide 60 FeaturesShow 60 Features](javascript:void(0);) 8.9 149 8.8 442 Lead Facilitation Customer-facing Chatbot 7.9 134 8.5(won by 0.6) 272 (There is a greater than 0.5 difference between this product's rating and its competitors) Lead Qualification 8.6 135 8.8(won by 0.2) 299 Lead Follow-up 9.0(won by 0.2) 142 8.8 322 Meeting Scheduling 8.6(tied score) 135 8.6(tied score) 291 Organization Opportunity and Pipeline Management 9.2(won by 0.2) 138 9.0 359 Data Entry 8.9(won by 0.1) 134 8.8 353 Integrations / APIs 8.9(tied score) 134 8.9(tied score) 345 Third-Party Integrations Not enough data Not enough data Meeting Management Not enough data Not enough data Calendar Management Not enough data Not enough data Call Management Not enough data Not enough data Document Management Not enough data Not enough data Contact Management Not enough data Not enough data Task Management Not enough data Not enough data Lead Management Not enough data Not enough data Content Management Not enough data Not enough data Notes Management Not enough data Not enough data Sales Activity Management Not enough data Not enough data Email Management Not enough data Not enough data Performance Analysis Coaching 8.2 128 8.4(won by 0.2) 288 Peformance Tracking 8.9(won by 0.1) 135 8.8 309 Email Tracking Not enough data Not enough data Call Tracking Not enough data Not enough data Sales Analysis ROI Forecasting 8.3 135 8.4(won by 0.1) 283 Sales Forecasting 8.6 136 8.8(won by 0.2) 303 Generative AI AI Text Generation 8.4 82 8.5(won by 0.1) 126 AI Text Summarization 8.7(won by 0.2) 82 8.5 126 Generative AI Not enough data Not enough data Agentic AI - AI Sales Assistant Autonomous Task Execution 9.8(won by 0.6) 9 (There is a greater than 0.5 difference between this product's rating and its competitors) 9.2 32 Multi-step Planning 9.7(won by 0.5) 10 (There is a greater than 0.5 difference between this product's rating and its competitors) 9.2 30 Cross-system Integration 9.5(won by 0.5) 10 (There is a greater than 0.5 difference between this product's rating and its competitors) 9.0 28 Adaptive Learning 9.5(won by 0.6) 10 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.9 28 Natural Language Interaction 9.8(won by 0.4) 9 9.4 29 Proactive Assistance 9.1(won by 0.1) 9 9.0 28 Decision Making 9.8(won by 0.5) 9 (There is a greater than 0.5 difference between this product's rating and its competitors) 9.3 30 AI/Machine Learning Not enough data Not enough data Additional Functionality Email Response Control Not enough data Not enough data Speech Recognition Not enough data Not enough data Customer Engagement Not enough data Not enough data Dashboard Not enough data Not enough data Chat/Messaging Not enough data Not enough data AI Writing Assistant Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Sales Automation Not enough data Not enough data Alerts/Notifications Not enough data Not enough data CRM Not enough data Not enough data Predictive Analytics Not enough data Not enough data Lead Scoring Not enough data Not enough data Templates Not enough data Not enough data Reminders Not enough data Not enough data Email Templates Not enough data Not enough data SMS Messaging Not enough data Not enough data Personalization Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Lead Engagement Not enough data Not enough data Customer Database Not enough data Not enough data AI Copilot Not enough data Not enough data Omnichannel Outreach Not enough data Not enough data Workflow Automation Not enough data Not enough data Sales Engagement[Hide 39 FeaturesShow 39 Features](javascript:void(0);) 8.6 230 8.4 639 Integrated Workflows Task Management 9.1(won by 0.4) 222 8.7 521 Email Tracking/Automation 9.1(won by 0.6) 224 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.5 509 Calls and Voice 9.0(won by 0.9) 217 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.1 464 Other Outreach Options 8.7(won by 0.6) 213 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.1 458 CRM Integration 9.0(won by 0.1) 218 8.9 525 Calendar 9.0(won by 0.6) 222 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.4 467 Shared Records 8.9(won by 0.3) 221 8.6 480 Business Process Automation Not enough data 10.0(won by default) 5 Performance Management Not enough data Not enough data Calendar Management Not enough data Not enough data Sales Pipeline Management Not enough data Not enough data Communication Management Not enough data Not enough data Campaign Management Not enough data Not enough data Repeatability and Reportability Content Management 8.6(won by 0.2) 216 8.4 481 Workflow Management 8.9(won by 0.2) 216 8.7 504 Workflow Performance 8.9(won by 0.2) 207 8.7 498 Sales Coaching and Insights 8.3(tied score) 205 8.3(tied score) 482 Gamification 7.8(tied score) 202 7.8(tied score) 413 AI and Automation Lead Prioritization 8.2 195 8.5(won by 0.3) 462 Lead Scoring 8.1 198 8.4(won by 0.3) 470 Best Time of Day Scheduling 8.2 191 8.3(won by 0.1) 425 Buyer Intelligence 7.9 199 8.0(won by 0.1) 429 Machine Learning 7.8(tied score) 197 7.8(tied score) 415 Generative AI AI Text Generation 8.0(won by 0.6) 198 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.4 267 Generative AI Not enough data Not enough data Lead Generation Not enough data Not enough data Agentic AI - Sales Engagement Autonomous Task Execution 8.6(won by 0.3) 33 8.3 89 Multi-step Planning 8.6(won by 0.1) 33 8.5 88 Cross-system Integration 8.6(tied score) 33 8.6(tied score) 87 Adaptive Learning 8.4(tied score) 32 8.4(tied score) 88 Natural Language Interaction 8.8(won by 0.4) 32 8.4 88 Proactive Assistance 8.8(won by 0.6) 33 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.2 88 Decision Making 8.9(won by 0.4) 33 8.5 88 Strategic Planning Not enough data Not enough data Additional Functionality Prospecting Tools Not enough data Not enough data Reporting/Analytics Not enough data Not enough data AI Copilot Not enough data Not enough data Auto-Dialer Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Sales Analytics[Hide 58 FeaturesShow 58 Features](javascript:void(0);) 8.7 177 8.5 1,210 Agentic AI - Sales Analytics Autonomous Task Execution 9.1(won by 0.7) 18 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.4 78 Cross-system Integration 9.0(won by 0.3) 18 8.7 80 Adaptive Learning 8.8(won by 0.4) 17 8.4 79 Natural Language Interaction 9.1(won by 0.7) 18 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.4 78 Proactive Assistance 8.5(won by 0.2) 18 8.3 79 Third-Party Integrations Not enough data Not enough data CRM Integration Not enough data Not enough data Data Sourcing Data Sourcing 8.5(tied score) 164 8.5(tied score) 967 Exporting & Sharing Data 8.7(tied score) 164 8.7(tied score) 996 Multi-Device Data Visualization 8.5(won by 0.2) 164 8.3 899 Interactive Dashboards 8.8(won by 0.1) 168 8.7 1027 Data Segmentation 8.6(tied score) 162 8.6(tied score) 960 Predictive Analytics Lead Scoring 8.6(won by 0.2) 161 8.4 946 Opportunity Scoring 8.7(won by 0.1) 161 8.6 961 Risk Analysis 8.3(won by 0.2) 157 8.1 853 Live Forecasting 8.4(won by 0.1) 159 8.3 893 Budgeting/Forecasting Not enough data Not enough data Correlation Analysis Not enough data Not enough data Competitive Analysis Not enough data Not enough data Sales Trend Analysis Not enough data Not enough data Statistical Analysis Not enough data Not enough data Sales Management Live Pipeline Management 9.1(won by 0.4) 162 8.7 983 Sales Gamification 8.3(won by 0.2) 158 8.1 853 Account-Based Analytics 8.8(won by 0.2) 158 8.6 977 Activity Tracking 9.2(won by 0.4) 163 8.8 1046 Predictive Analytics Not enough data Not enough data Visual Analytics Not enough data Not enough data Task Management Not enough data Not enough data Contact Management Not enough data Not enough data Lead Management Not enough data Not enough data Opportunity Management Not enough data Not enough data Workflow Management Not enough data Not enough data Additional Functionality Dynamic Modeling Not enough data Not enough data Lead Qualification Not enough data Not enough data Lead Capture Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Contact Database Not enough data Not enough data API Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Collaboration Tools Not enough data Not enough data Dashboard Creation Not enough data Not enough data Modeling & Simulation Not enough data Not enough data Exception Reporting Not enough data Not enough data Generative AI Not enough data Not enough data Sales Reports Not enough data Not enough data Performance Metrics Not enough data Not enough data "What If" Scenarios Not enough data Not enough data Customizable Reports Not enough data Not enough data Data Import/Export Not enough data Not enough data AI Copilot Not enough data Not enough data Graphical Data Presentation Not enough data Not enough data Drag & Drop Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Business Process Control Not enough data Not enough data Multi-Currency Not enough data Not enough data Pipeline Reports Not enough data Not enough data Outbound Call Tracking[Hide 51 FeaturesShow 51 Features](javascript:void(0);) 8.9 716 8.6 222 Agentic AI - Outbound Call Tracking Autonomous Task Execution 8.6(tied score) 25 8.6(tied score) 39 Natural Language Interaction 8.5 25 8.6(won by 0.1) 40 Calling Record Calls 9.2(won by 0.7) 667 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.5 186 Generate Location 8.5(won by 0.1) 221 8.4 177 Call Types 9.0(won by 0.3) 647 8.7 186 Click-to-Call 9.3(won by 0.6) 662 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.7 184 Auto Dialer 8.8(won by 0.2) 33 8.6 45 Contacts Personalization 8.8(tied score) 658 8.8(tied score) 177 Information Locater 8.7(tied score) 620 8.7(tied score) 180 Record Prospect Data 9.0(won by 0.3) 655 8.7 182 Contact Management Not enough data Not enough data Insights Notes 9.3(won by 0.2) 678 9.1 190 Daily Summary 9.0(won by 0.1) 631 8.9 183 Automated Voicemails 8.7(won by 0.4) 594 8.3 179 Automated Emails 9.0(won by 0.5) 654 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.5 189 Sorts Prospects 8.8(won by 0.4) 633 8.4 183 Automated Note Taking 9.0(won by 0.3) 30 8.7 39 AI/Machine Learning Not enough data Not enough data Additional Functionality Meeting Management Not enough data Not enough data AI Copilot Not enough data Not enough data Reminders Not enough data Not enough data Recommendations Not enough data Not enough data Lead Distribution Not enough data Not enough data Workflow Management Not enough data Not enough data Performance Management Not enough data Not enough data Dashboard Not enough data Not enough data Email Management Not enough data Not enough data Lead Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Email Templates Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Customizable Fields Not enough data Not enough data Sales Pipeline Management Not enough data Not enough data Generative AI Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Call Monitoring Not enough data Not enough data Lead Capture Not enough data Not enough data Deal Management Not enough data Not enough data Call List Management Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Call Recording Not enough data Not enough data For Contact Centers Not enough data Not enough data CRM Not enough data Not enough data Data Management Not enough data Not enough data Calendar Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Lead Qualification Not enough data Not enough data API Not enough data Not enough data Task Management Not enough data Not enough data Interaction Tracking Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Location Intelligence[Hide 50 FeaturesShow 50 Features](javascript:void(0);) Not enough data 8.4 45 Cartography Geographic Maps Not enough data 8.6(won by default) 35 Vector Mapping Not enough data 8.4(won by default) 31 Data Visualization Not enough data 8.6(won by default) 35 Overlaying Not enough data 8.3(won by default) 35 Data Mapping Not enough data Not enough data Analysis Predictive Analytics Not enough data 8.2(won by default) 28 Distance Analysis Not enough data 8.4(won by default) 35 Spatial Analysis Not enough data 8.3(won by default) 31 Data Stream Not enough data 8.4(won by default) 30 Demographic Data Not enough data Not enough data Trend Analysis Not enough data Not enough data Trade Area Analysis Not enough data Not enough data Reporting Data Transformation Not enough data 8.6(won by default) 29 WYSIWYG Design Not enough data 8.3(won by default) 24 API Integrations Not enough data 8.6(won by default) 22 Third-Party Integrations Not enough data Not enough data Additional Functionality Customizable Reports Not enough data Not enough data Geotargeting Not enough data Not enough data Ad hoc Reporting Not enough data Not enough data Search/Filter Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Activity Tracking Not enough data Not enough data Geocoding Not enough data Not enough data Widgets Not enough data Not enough data Communication Management Not enough data Not enough data Behavioral Analytics Not enough data Not enough data Data Synchronization Not enough data Not enough data Data Import/Export Not enough data Not enough data Multi-Location Not enough data Not enough data Database Support Not enough data Not enough data 2D/3D Designing Not enough data Not enough data Customer Segmentation Not enough data Not enough data Geofencing Not enough data Not enough data Collaboration Tools Not enough data Not enough data Single Sign On Not enough data Not enough data CAD Tools Not enough data Not enough data Activity Dashboard Not enough data Not enough data AI Copilot Not enough data Not enough data Generative AI Not enough data Not enough data Location Tracking Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Mobile Access Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data User Management Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Heatmaps Not enough data Not enough data Route Optimization Not enough data Not enough data Auto Dialer[Hide 76 FeaturesShow 76 Features](javascript:void(0);) 9.1 157 Not enough data Dialing Options Preview Dialing 9.1(won by default) 151 Not enough data Progressive Dialing 9.2(won by default) 152 Not enough data Predictive Dialing 9.4(won by default) 17 Not enough data Agent Tools Whisper Coaching 8.6(won by default) 147 Not enough data Callback Scheduling 8.8(won by default) 143 Not enough data Call Recording 9.4(won by default) 148 Not enough data Real-Time Data Not enough data Not enough data Live Chat Not enough data Not enough data Call Scheduling Not enough data Not enough data Automation Voice Activity Detection 8.9(won by default) 142 Not enough data Interactive Voice Response (IVR) 8.5(won by default) 143 Not enough data Call Scrubbing 8.6(won by default) 143 Not enough data Agentic AI - Auto Dialer Autonomous Task Execution 8.9(won by default) 22 Not enough data Cross-system Integration 8.9(won by default) 22 Not enough data Third-Party Integrations Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data AI Capabilities - Auto Dialer Call Prioritization and List Optimization 9.4(won by default) 17 Not enough data Compliance Monitoring 9.3(won by default) 17 Not enough data Speech Analytics and Sentiment Analysis 9.5(won by default) 17 Not enough data Call Monitoring Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Text to Speech Not enough data Not enough data Additional Functionality AI Copilot Not enough data Not enough data Activity Tracking Not enough data Not enough data Call Routing Not enough data Not enough data Call Scripting Not enough data Not enough data Contact Management Not enough data Not enough data Power Dialer Not enough data Not enough data Preview Dialer Not enough data Not enough data Auto-Dialer Not enough data Not enough data Call Tracking Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Customer Database Not enough data Not enough data Lead Management Not enough data Not enough data Predictive Dialer Not enough data Not enough data Call Center Management Not enough data Not enough data Integrations Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Campaign Management Not enough data Not enough data Generative AI Not enough data Not enough data Interaction Tracking Not enough data Not enough data Caller ID Not enough data Not enough data Call Transfer Not enough data Not enough data Call Disposition Not enough data Not enough data Voice Mail Not enough data Not enough data Chat/Messaging Not enough data Not enough data Automatic Outbound Dialer Not enough data Not enough data Call Reporting Not enough data Not enough data API Not enough data Not enough data Contact Database Not enough data Not enough data Lead Capture Not enough data Not enough data CRM Not enough data Not enough data Call List Management Not enough data Not enough data Progressive Dialer Not enough data Not enough data Campaign Specific Caller ID Not enough data Not enough data List Management Not enough data Not enough data Customizable Fields Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Multi-Campaign Not enough data Not enough data Workflow Management Not enough data Not enough data Call Logging Not enough data Not enough data Lead Distribution Not enough data Not enough data Queue Management Not enough data Not enough data Inbound Call Center Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Data Security Not enough data Not enough data Outbound Call Center Not enough data Not enough data Performance Management Not enough data Not enough data Compliance Management Not enough data Not enough data Mobile Access Not enough data Not enough data Email Management Not enough data Not enough data Conversation Intelligence[Hide 48 FeaturesShow 48 Features](javascript:void(0);) Not enough data 8.9 185 Call Analytics Call Recording Not enough data 8.7(won by default) 133 Machine Learning Not enough data 8.6(won by default) 137 Call Analysis Not enough data 8.7(won by default) 134 Lead Qualification Not enough data 8.9(won by default) 134 Trend Analysis Not enough data Not enough data Real-Time Data Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Artificial Intelligence - Conversation Intelligence Customer Scoring Not enough data 8.7(won by default) 142 Speech-to-Text Not enough data 8.7(won by default) 126 Sentiment Analysis Not enough data Not enough data Generative AI AI Text Summarization Not enough data 8.3(won by default) 60 Generative AI Not enough data Not enough data Agentic AI - Conversation Intelligence Autonomous Task Execution Not enough data 8.7(won by default) 14 Multi-step Planning Not enough data 9.1(won by default) 15 Cross-system Integration Not enough data 9.3(won by default) 15 Adaptive Learning Not enough data 9.2(won by default) 15 Natural Language Interaction Not enough data 8.8(won by default) 14 Proactive Assistance Not enough data 8.9(won by default) 15 Decision Making Not enough data 9.1(won by default) 15 Third-Party Integrations Not enough data Not enough data Forecasting Not enough data Not enough data Additional Functionality Performance Metrics Not enough data Not enough data Keyword Filtering Not enough data Not enough data Natural Language Processing Not enough data Not enough data For Contact Centers Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Call Tracking Not enough data Not enough data Alerts/Notifications Not enough data Not enough data AI Copilot Not enough data Not enough data Automatic Transcription Not enough data Not enough data Playbooks Not enough data Not enough data Employee Coaching Tools Not enough data Not enough data Text Mining Not enough data Not enough data Trend/Problem Indicators Not enough data Not enough data Notes Management Not enough data Not enough data Retention Tracking Not enough data Not enough data Feedback Management Not enough data Not enough data Recommendations Not enough data Not enough data Dashboard Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Compliance Tracking Not enough data Not enough data API Not enough data Not enough data Rules-Based Workflow Not enough data Not enough data Intent Recognition Not enough data Not enough data Tagging Not enough data Not enough data Collaboration Tools Not enough data Not enough data Prioritization Not enough data Not enough data SMS Marketing[Hide 76 FeaturesShow 76 Features](javascript:void(0);) 8.9 313 Not enough data Text Messaging Bulk SMS 8.8(won by default) 266 | Verified Not enough data Two-Way Text Messaging 9.3(won by default) 288 | Verified Not enough data Text Scheduler 9.3(won by default) 283 | Verified Not enough data Automatic Replies 8.7(won by default) 268 | Verified Not enough data Automatic URL Shortening 8.4(won by default) 253 Not enough data MMS Marketing 8.7(won by default) 258 Not enough data Personalization 8.9(won by default) 257 Not enough data Transactional SMS Feature Not Available Not enough data Link Shortening Not enough data Not enough data SMS Messaging Not enough data Not enough data Scheduled Messaging Not enough data Not enough data Chat/Messaging Not enough data Not enough data 2-Way Messaging Not enough data Not enough data SMS Platform Reporting 9.0(won by default) 281 | Verified Not enough data Marketing Automation 9.1(won by default) 277 | Verified Not enough data API Integration 9.1(won by default) 264 | Verified Not enough data White Label Feature Not Available Not enough data Text-to-Landline Feature Not Available Not enough data Short Codes Feature Not Available Not enough data QR Codes Not enough data Not enough data Agentic AI - SMS Marketing Autonomous Task Execution 8.6(won by default) 16 Not enough data Multi-step Planning 8.5(won by default) 16 Not enough data Cross-system Integration 9.1(won by default) 16 Not enough data Natural Language Interaction 8.8(won by default) 16 Not enough data Proactive Assistance 9.0(won by default) 16 Not enough data Decision Making 8.6(won by default) 16 Not enough data Third-Party Integrations Not enough data Not enough data Campaign Planning Not enough data Not enough data Multi-Language Not enough data Not enough data AI Automation - SMS Marketing AI SMS Not enough data Not enough data AI Content Generation - SMS Marketing AI SMS Not enough data Not enough data Additional Functionality Campaign Scheduling Not enough data Not enough data Reputation Management Not enough data Not enough data Polls/Voting Not enough data Not enough data Compliance Management Not enough data Not enough data Customer Segmentation Not enough data Not enough data Landing Pages/Web Forms Not enough data Not enough data AI Copilot Not enough data Not enough data API Not enough data Not enough data Text-to-Win Not enough data Not enough data Mobile Coupons Not enough data Not enough data Natural Language Processing Not enough data Not enough data Customizable Templates Not enough data Not enough data Drip Campaigns Not enough data Not enough data Contact Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Communication Management Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Keyword Tracking Not enough data Not enough data Multi-Campaign Not enough data Not enough data Mass Texting Not enough data Not enough data Interaction Tracking Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Consent Management Not enough data Not enough data Engagement Tracking Not enough data Not enough data Open Rate Tracking Not enough data Not enough data Generative AI Not enough data Not enough data Automated Responses Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Templates Not enough data Not enough data Survey Builder Not enough data Not enough data Contact Database Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Customizable Fields Not enough data Not enough data Reminders Not enough data Not enough data Mobile Alerts Not enough data Not enough data Automated Scheduling Not enough data Not enough data Campaign Management Not enough data Not enough data MMS Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Mobile Keywords Not enough data Not enough data Audience Targeting Not enough data Not enough data Activity Dashboard Not enough data Not enough data Template Management Not enough data Not enough data Autoresponders Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Customer Communications Management[Hide 45 FeaturesShow 45 Features](javascript:void(0);) 8.6 118 Not enough data Channels Multi-Channel Coverage 8.6(won by default) 107 Not enough data Open Listening 8.6(won by default) 108 Not enough data Physical Media 8.0(won by default) 108 Not enough data Design Communications Strategy Development 8.5(won by default) 110 Not enough data Create Content 7.9(won by default) 107 Not enough data Personalization 8.9(won by default) 107 Not enough data Inbound Identification 8.9(won by default) 107 Not enough data Regulatory Compliance 9.0(won by default) 104 Not enough data Batch Communications Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data On-Demand Communications Not enough data Not enough data Interactive Content Not enough data Not enough data Generative AI AI Text Generation 8.3(won by default) 103 Not enough data AI Text Summarization 8.8(won by default) 102 Not enough data Generative AI Not enough data Not enough data Additional Functionality Chat/Messaging Not enough data Not enough data Customer Database Not enough data Not enough data Customizable Branding Not enough data Not enough data Call Recording Not enough data Not enough data Autoresponders Not enough data Not enough data IVR Not enough data Not enough data Email Management Not enough data Not enough data Template Management Not enough data Not enough data SMS Messaging Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Content Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Compliance Management Not enough data Not enough data Multi-Language Not enough data Not enough data Interaction Tracking Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Workflow Management Not enough data Not enough data Customer History Not enough data Not enough data Activity Dashboard Not enough data Not enough data AI Copilot Not enough data Not enough data Video Support Not enough data Not enough data CRM Not enough data Not enough data Inbox Management Not enough data Not enough data API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Feedback Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Collaboration Tools Not enough data Not enough data Activity Tracking Not enough data Not enough data Revenue Operations & Intelligence (RO&I)[Hide 26 FeaturesShow 26 Features](javascript:void(0);) Not enough data 8.4 88 Revenue Sourcing and Forecasting Revenue History Not enough data 8.7(won by default) 69 Pipeline Management Not enough data 8.6(won by default) 72 Dashboard Analytics Not enough data 8.8(won by default) 72 Multi-Device Data Visualization Not enough data 8.6(won by default) 65 Data Segmentation Not enough data 8.6(won by default) 69 Predictive Forecasting Not enough data 8.4(won by default) 60 Revenue Operations Cadence Not enough data 8.2(won by default) 60 CRM Data Enrichment Calendar Sync Not enough data 8.1(won by default) 66 Email Activity Capture Not enough data 8.4(won by default) 64 Conversation Intelligence Not enough data 8.2(won by default) 61 Marketing Leads Not enough data 8.2(won by default) 68 Contact Capture Not enough data 8.5(won by default) 58 Account Management Nonengaged Accounts Not enough data 8.3(won by default) 65 Account optimization Not enough data 8.1(won by default) 66 Historical Patterns Not enough data 8.1(won by default) 62 Rep Performance Not enough data 8.3(won by default) 62 Account Engagement Not enough data 8.7(won by default) 58 Historical Win/Loss Patterns Not enough data 8.4(won by default) 58 Agentic AI - Revenue Operations & Intelligence (RO&I) Autonomous Task Execution Not enough data 8.1(won by default) 24 Cross-system Integration Not enough data 8.5(won by default) 25 Adaptive Learning Not enough data 8.5(won by default) 23 Proactive Assistance Not enough data 8.2(won by default) 23 Decision Making Not enough data 8.4(won by default) 25 Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Website Integration Not enough data Not enough data Field Sales[Hide 43 FeaturesShow 43 Features](javascript:void(0);) Not enough data 8.6 40 Territory Mapping Custom Territory Mapping Not enough data 8.7(won by default) 31 Strategic Selling Not enough data 8.6(won by default) 29 Automatic Rep Assignment Not enough data 8.4(won by default) 29 Route Planning Lead Priority Not enough data 8.9(won by default) 28 Optimized Sales Routes Not enough data 9.0(won by default) 30 Map Directions Not enough data 9.1(won by default) 31 Sales Performance Management Gamification Not enough data 8.3(won by default) 26 Performance Dashboards Not enough data 8.3(won by default) 29 Sales Rep Tracker Not enough data 9.0(won by default) 29 Presentation and Forms Video and Interactive Media Not enough data 8.0(won by default) 25 Digital Contracts Not enough data 8.2(won by default) 28 E-signature Not enough data 8.5(won by default) 28 Additional Functionality Customer History Not enough data Not enough data Document Storage Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Customizable Templates Not enough data Not enough data Lead Capture Not enough data Not enough data Lead Qualification Not enough data Not enough data Route Optimization Not enough data Not enough data Calendar Management Not enough data Not enough data Workflow Management Not enough data Not enough data Third-Party Integration Not enough data Not enough data Sales Trend Analysis Not enough data Not enough data API Not enough data Not enough data CRM Not enough data Not enough data AI Copilot Not enough data Not enough data Email Management Not enough data Not enough data Opportunity Management Not enough data Not enough data Customizable Forms Not enough data Not enough data Payment Collection in the Field Not enough data Not enough data Lead Management Not enough data Not enough data Contact Management Not enough data Not enough data Dispatch Management Not enough data Not enough data Customer Database Not enough data Not enough data Mobile Access Not enough data Not enough data Activity Tracking Not enough data Not enough data Sales Forecasting Not enough data Not enough data Sales Activity Management Not enough data Not enough data Commission Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Territory Management Not enough data Not enough data GPS Not enough data Not enough data Generative AI Not enough data Not enough data Call Center Infrastructure (CCI)[Hide 62 FeaturesShow 62 Features](javascript:void(0);) 9.3 42 Not enough data Platform Omnichannel 8.6(won by default) 38 Not enough data Mobile Access 9.1(won by default) 39 Not enough data Queue Management 9.2(won by default) 39 Not enough data Call Routing 9.3(won by default) 39 Not enough data Call Back 9.2(won by default) 38 Not enough data IVR 8.6(won by default) 38 Not enough data Automatic Call Distribution 9.0(won by default) 38 Not enough data Call Transfer Not enough data Not enough data Contact Management Not enough data Not enough data Call Center Management Not enough data Not enough data Multi-Channel Management Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Campaign Management Not enough data Not enough data Call List Management Not enough data Not enough data Generative AI AI Text-to-Speech 9.1(won by default) 38 Not enough data Generative AI Not enough data Not enough data Workforce Management Call Monitoring 9.3(won by default) 39 Not enough data Performance Evaluation 9.1(won by default) 38 Not enough data Real-Time Monitoring Not enough data Not enough data Monitoring Not enough data Not enough data Call Center Infrastructure (CCI) Autonomous Task Execution 9.8(won by default) 10 Not enough data Cross-system Integration 9.7(won by default) 10 Not enough data Natural Language Interaction 9.8(won by default) 11 Not enough data Proactive Assistance 9.8(won by default) 10 Not enough data Third-Party Integrations Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Multi-Language Not enough data Not enough data Administrative Call Recording 9.7(won by default) 41 Not enough data Reporting & Dashboards 9.2(won by default) 40 Not enough data Call Reporting Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Additional Functionality Chat/Messaging Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Customer History Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Phone Key Input Not enough data Not enough data Call Logging Not enough data Not enough data Customizable Reports Not enough data Not enough data Real-Time Data Not enough data Not enough data AI Copilot Not enough data Not enough data CRM Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Activity Tracking Not enough data Not enough data Live Chat Not enough data Not enough data Call Scripting Not enough data Not enough data Contact Database Not enough data Not enough data Voice Mail Not enough data Not enough data Voice Customization Not enough data Not enough data API Not enough data Not enough data Call Tracking Not enough data Not enough data SMS Messaging Not enough data Not enough data Callback Scheduling Not enough data Not enough data Caller ID Not enough data Not enough data Predictive Dialer Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Auto-Dialer Not enough data Not enough data Pre-recorded Messages Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Multiple Scripts Not enough data Not enough data Interaction Tracking Not enough data Not enough data Call Disposition Not enough data Not enough data Business Scheduling[Hide 53 FeaturesShow 53 Features](javascript:void(0);) Not enough data 8.3 186 Integrations MS Teams Integration Not enough data 8.1(won by default) 159 Email Integration Not enough data 8.6(won by default) 161 Zoom Integration Not enough data 8.1(won by default) 160 Google Meet Integration Not enough data 8.1(won by default) 159 Salesforce Integration Not enough data 8.9(won by default) 164 Third-Party Integrations Not enough data Not enough data Branding & Customizatio Custom Booking Page Not enough data 8.1(won by default) 154 Personalized Links Not enough data 8.2(won by default) 158 Personalized Web Embed Not enough data 8.3(won by default) 157 Online Booking Not enough data Not enough data Room Booking Not enough data Not enough data Automatic Rules & Configurations Set Working Hours Not enough data 8.4(won by default) 158 Automatic Updates Not enough data 8.3(won by default) 158 Buffer Times Not enough data 8.1(won by default) 160 Real-Time Updates Not enough data Not enough data Agentic AI - Business Scheduling Autonomous Task Execution Not enough data 8.5(won by default) 35 Multi-step Planning Not enough data 8.5(won by default) 36 Additional Functionality Task Scheduling Not enough data Not enough data Customizable Branding Not enough data Not enough data Customizable Fields Not enough data Not enough data Reminders Not enough data Not enough data Shift Swapping Not enough data Not enough data Automated Scheduling Not enough data Not enough data Drag & Drop Not enough data Not enough data Mobile Access Not enough data Not enough data Real-time Scheduling Not enough data Not enough data Multi-Location Not enough data Not enough data Personalization and Recommendation Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Resource Scheduling Not enough data Not enough data Activity Tracking Not enough data Not enough data Timesheet Management Not enough data Not enough data Availability Management Not enough data Not enough data API Not enough data Not enough data Absence Management Not enough data Not enough data Self Service Portal Not enough data Not enough data Generative AI Not enough data Not enough data Calendar Management Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Class Scheduling Not enough data Not enough data Employee Scheduling Not enough data Not enough data Facility Scheduling Not enough data Not enough data Booking Management Not enough data Not enough data User Management Not enough data Not enough data Employee Management Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Group Scheduling Not enough data Not enough data Customer Database Not enough data Not enough data Appointment Scheduling Not enough data Not enough data Time Zone Tracking Not enough data Not enough data AI Copilot Not enough data Not enough data Calendar Sync Not enough data Not enough data Sales Planning[Hide 14 FeaturesShow 14 Features](javascript:void(0);) Not enough data 8.5 203 Sales Performance Features - Sales Planning Account Scoring Not enough data 8.5(won by default) 173 Revenue Planning Not enough data 8.5(won by default) 163 Account Segmentation Not enough data 8.5(won by default) 167 Sales Performance Not enough data 8.6(won by default) 171 Sales Forecasting Not enough data 8.6(won by default) 171 Integrations Not enough data 8.8(won by default) 169 Scenario Modeling Not enough data 8.2(won by default) 162 Territory Management - Sales Planning Territory Management Not enough data 8.6(won by default) 164 Territory Planning Not enough data 8.5(won by default) 170 Quota & Capacity Management - Sales Planning Quota Management Not enough data 8.4(won by default) 166 Capacity Management Not enough data 8.4(won by default) 174 Quota Planning Not enough data 8.4(won by default) 166 Agentic AI - Sales Planning Autonomous Task Execution Not enough data 8.6(won by default) 58 Multi-step Planning Not enough data 8.6(won by default) 56 Lead Scoring[Hide 64 FeaturesShow 64 Features](javascript:void(0);) Not enough data 8.5 519 Agentic AI - Lead Scoring Autonomous Task Execution Not enough data 7.9(won by default) 56 Cross-system Integration Not enough data 8.2(won by default) 55 Adaptive Learning Not enough data 7.9(won by default) 56 Decision Making Not enough data 8.2(won by default) 57 AI/Machine Learning Not enough data Not enough data Social Media Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Attribution Lead Opportunity Not enough data 8.9(won by default) 455 Lead Assignment Not enough data 8.9(won by default) 461 Pipeline Acceleration Not enough data 8.6(won by default) 436 Discovery Lead Management Not enough data 8.9(won by default) 465 Scoring/Ranking Not enough data 8.6(won by default) 455 Lead Context Not enough data 8.6(won by default) 432 Pipeline Management Not enough data Not enough data Workflow Management Not enough data Not enough data Opportunity Management Not enough data Not enough data Task Management Not enough data Not enough data Contact Management Not enough data Not enough data Calendar Management Not enough data Not enough data Email Management Not enough data Not enough data Campaign Management Not enough data Not enough data Management Conversion Viability Not enough data 8.5(won by default) 419 Workflow Not enough data 8.6(won by default) 441 Platform Data Synchronization Not enough data 8.6(won by default) 431 Analysis Not enough data 8.6(won by default) 432 Sales Trend Analysis Not enough data Not enough data Demographic/Firmographic Data Not enough data Not enough data Real-Time Data Not enough data Not enough data Additional Functionality Drag & Drop Not enough data Not enough data Interaction Tracking Not enough data Not enough data Customizable Fields Not enough data Not enough data Multiple Scoring Models Not enough data Not enough data CRM Not enough data Not enough data Customer Segmentation Not enough data Not enough data Predictive Analytics Not enough data Not enough data Prioritization Not enough data Not enough data Lead Qualification Not enough data Not enough data Contact Database Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Email Marketing Not enough data Not enough data Lead Nurturing Not enough data Not enough data Web Forms Not enough data Not enough data Document Storage Not enough data Not enough data Search/Filter Not enough data Not enough data Prospecting Tools Not enough data Not enough data Email Tracking Not enough data Not enough data Sales Forecasting Not enough data Not enough data Customizable Templates Not enough data Not enough data Lead Generation Not enough data Not enough data Sales Reports Not enough data Not enough data Lead Distribution Not enough data Not enough data Data Enrichment Not enough data Not enough data AI Copilot Not enough data Not enough data API Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Lead Capture Not enough data Not enough data Reminders Not enough data Not enough data Generative AI Not enough data Not enough data Forecasting Not enough data Not enough data Email Templates Not enough data Not enough data Activity Dashboard Not enough data Not enough data Activity Tracking Not enough data Not enough data Workflow Automation Not enough data Not enough data Sales Performance Management[Hide 82 FeaturesShow 82 Features](javascript:void(0);) Not enough data 8.5 689 Agentic AI - Sales Performance Management Autonomous Task Execution Not enough data 8.5(won by default) 69 Natural Language Interaction Not enough data 8.6(won by default) 69 Proactive Assistance Not enough data 8.5(won by default) 69 Incentives Badges Not enough data 8.2(won by default) 432 Triggers Not enough data 8.4(won by default) 495 Commission Calculator Not enough data 8.0(won by default) 430 Leaderboards Not enough data 8.5(won by default) 507 Personalization Profiles Not enough data 8.6(won by default) 477 Custom Reports Not enough data 8.8(won by default) 555 Dashboards Not enough data 8.9(won by default) 589 Goal Setting/Tracking Not enough data 8.6(won by default) 531 Sales Reports Not enough data Not enough data Incentive Management Not enough data Not enough data Administrative Third-Party Integrations Not enough data 8.7(won by default) 561 Employee Structure Not enough data 8.5(won by default) 522 Behavior Monitoring Not enough data 8.3(won by default) 503 Additional Functionality Generative AI Not enough data Not enough data Gamification Not enough data Not enough data Real-Time Updates Not enough data Not enough data Employee Reward Programs Not enough data Not enough data Employee Management Not enough data Not enough data Ongoing Performance Tracking Not enough data Not enough data Benchmarking Not enough data Not enough data Commission Management Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Performance Metrics Not enough data Not enough data Sales Planning Not enough data Not enough data Single Sign On Not enough data Not enough data Performance Management Not enough data Not enough data Forecasting Not enough data Not enough data Quota Planning Not enough data Not enough data Accounting Not enough data Not enough data Workflow Management Not enough data Not enough data Compliance Management Not enough data Not enough data User Management Not enough data Not enough data Rewards Points Not enough data Not enough data Organizational Charting Not enough data Not enough data AI Copilot Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Customizable Branding Not enough data Not enough data Milestone Tracking Not enough data Not enough data Territory Management Not enough data Not enough data Performance Appraisal Not enough data Not enough data Calendar Management Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Sales Onboarding & Training Not enough data Not enough data Employee Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Ratings/Reviews Not enough data Not enough data API Not enough data Not enough data Feedback Management Not enough data Not enough data Training Management Not enough data Not enough data Goal Management Not enough data Not enough data Assignment Management Not enough data Not enough data Lead Scoring Not enough data Not enough data Search/Filter Not enough data Not enough data Electronic Signature Not enough data Not enough data Collaboration Tools Not enough data Not enough data Kanban Board Not enough data Not enough data Email Management Not enough data Not enough data Commenting/Notes Not enough data Not enough data Data Import/Export Not enough data Not enough data Prospecting Tools Not enough data Not enough data Interaction Tracking Not enough data Not enough data Product Catalog Not enough data Not enough data Live Chat Not enough data Not enough data Sales Pipeline Management Not enough data Not enough data Appointment Scheduling Not enough data Not enough data Email Templates Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Transfers/Routing Not enough data Not enough data Activity/News Feed Not enough data Not enough data Lead Management Not enough data Not enough data Revenue Management Not enough data Not enough data Document Management Not enough data Not enough data Task Management Not enough data Not enough data File Sharing Not enough data Not enough data Mobile Access Not enough data Not enough data Reminders Not enough data Not enough data Mobile App Not enough data Not enough data Call Logging Not enough data Not enough data Workflow Automation Not enough data Not enough data Email Tracking[Hide 48 FeaturesShow 48 Features](javascript:void(0);) Not enough data 8.4 715 Agentic AI - Email Tracking Autonomous Task Execution Not enough data 8.2(won by default) 61 Multi-step Planning Not enough data 8.4(won by default) 59 Cross-system Integration Not enough data 8.4(won by default) 59 Adaptive Learning Not enough data 8.3(won by default) 61 Natural Language Interaction Not enough data 8.4(won by default) 60 Proactive Assistance Not enough data 8.3(won by default) 59 Decision Making Not enough data 8.4(won by default) 62 Analytics Open Rates Not enough data 8.3(won by default) 569 Link Activity Not enough data 8.4(won by default) 576 Attachment Activity Not enough data 8.3(won by default) 590 Customizations Email Platform Integration Not enough data 8.7(won by default) 624 Email Scheduling Not enough data 8.5(won by default) 592 Real-Time Notifications Not enough data 8.5(won by default) 625 Email Categorization Not enough data 8.3(won by default) 570 Templates Not enough data 8.4(won by default) 598 Third-Party Integrations Not enough data Not enough data Generative AI AI Text Generation Not enough data 7.5(won by default) 289 Generative AI Not enough data Not enough data Additional Functionality Contact Management Not enough data Not enough data Email Marketing Not enough data Not enough data Drag & Drop Not enough data Not enough data Drip Campaigns Not enough data Not enough data Workflow Management Not enough data Not enough data Customizable Fields Not enough data Not enough data Monitoring Not enough data Not enough data CRM Not enough data Not enough data Team Management Not enough data Not enough data Click Tracking Not enough data Not enough data Subscription Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data API Not enough data Not enough data Location Tracking Not enough data Not enough data Customer Segmentation Not enough data Not enough data Geolocation Not enough data Not enough data Customizable Branding Not enough data Not enough data Activity Tracking Not enough data Not enough data Data Import/Export Not enough data Not enough data Mailing List Management Not enough data Not enough data Campaign Management Not enough data Not enough data Email Management Not enough data Not enough data Audience Targeting Not enough data Not enough data Reporting/Analytics Not enough data Not enough data AI Copilot Not enough data Not enough data Email Distribution Not enough data Not enough data Email Reminders Not enough data Not enough data Autoresponders Not enough data Not enough data Engagement Tracking Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Sales Coaching[Hide 50 FeaturesShow 50 Features](javascript:void(0);) Not enough data 8.7 310 Agentic AI - Sales Coaching Multi-step Planning Not enough data 9.0(won by default) 20 Cross-system Integration Not enough data 8.9(won by default) 20 Adaptive Learning Not enough data 9.1(won by default) 20 Decision Making Not enough data 9.2(won by default) 20 AI/Machine Learning Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Training Knowledge Base Not enough data 8.8(won by default) 254 Coaching Materials Not enough data 8.8(won by default) 246 Playbook Creation Not enough data 8.5(won by default) 207 Video Record Not enough data 8.5(won by default) 242 Feedback Review Not enough data 8.7(won by default) 235 Scorecard Not enough data 8.6(won by default) 232 Coaching Card Not enough data 8.6(won by default) 213 Leaderboard Not enough data 8.6(won by default) 200 Real-Time Updates Not enough data 8.8(won by default) 225 Notifications Not enough data 8.9(won by default) 226 Competition Not enough data 8.7(won by default) 198 Generative AI AI Text Summarization Not enough data 7.6(won by default) 69 Generative AI Not enough data Not enough data Additional Functionality Performance Metrics Not enough data Not enough data Feedback Management Not enough data Not enough data AI Copilot Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Mobile Access Not enough data Not enough data Collaboration Tools Not enough data Not enough data Gamification Not enough data Not enough data Automatic Transcription Not enough data Not enough data Call Recording Not enough data Not enough data Sales Reports Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Commenting/Notes Not enough data Not enough data Built-in Course Authoring Not enough data Not enough data Learning Paths/Tracks Not enough data Not enough data Assessment Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Call Monitoring Not enough data Not enough data Goal Setting/Tracking Not enough data Not enough data Workflow Management Not enough data Not enough data Learning Management Not enough data Not enough data Content Management Not enough data Not enough data Training Management Not enough data Not enough data Document Management Not enough data Not enough data Content Library Not enough data Not enough data Recommendations Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Tracking Not enough data Not enough data Performance Management Not enough data Not enough data Onboarding Not enough data Not enough data Search/Filter Not enough data Not enough data Sales Enablement[Hide 81 FeaturesShow 81 Features](javascript:void(0);) Not enough data 8.3 445 Agentic AI - Sales Enablement Autonomous Task Execution Not enough data 8.0(won by default) 31 Natural Language Interaction Not enough data 8.0(won by default) 31 Proactive Assistance Not enough data 8.1(won by default) 31 Content Management Content Import Not enough data 8.3(won by default) 349 Content Creation Not enough data 8.1(won by default) 339 Templates Not enough data 8.2(won by default) 325 Advanced Search Not enough data 8.5(won by default) 315 Content Library Not enough data 8.3(won by default) 332 Email Management Not enough data Not enough data Customizable Templates Not enough data Not enough data Analytics Reporting Not enough data 8.7(won by default) 344 Alerts Not enough data 8.4(won by default) 342 Account-Based Engagement Not enough data 8.5(won by default) 224 Content Utilization Not enough data 8.3(won by default) 348 Prioritization Not enough data Not enough data Learning Management - Sales Enablement Sales Training Not enough data 8.3(won by default) 25 Sales Coaching Not enough data 8.3(won by default) 25 Sales Onboarding Not enough data 8.5(won by default) 25 Revenue Enablement - Sales Enablement Cross-Functional Alignment Not enough data 8.3(won by default) 25 AI and Automation Not enough data 8.1(won by default) 25 End-to-End Customer Journey Insights Not enough data 8.6(won by default) 24 Generative AI Not enough data Not enough data Additional Functionality Chat/Messaging Not enough data Not enough data Prospecting Tools Not enough data Not enough data Content Delivery Not enough data Not enough data Personalization Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Task Management Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Activity Tracking Not enough data Not enough data Third-Party Integrations Not enough data Not enough data API Not enough data Not enough data CRM Not enough data Not enough data Campaign Management Not enough data Not enough data Audio/Video Recording Not enough data Not enough data Collaboration Tools Not enough data Not enough data Appointment Scheduling Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Contact Database Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Lead Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Scheduling Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Email Tracking Not enough data Not enough data User Management Not enough data Not enough data Interaction Tracking Not enough data Not enough data Workflow Management Not enough data Not enough data Calendar Management Not enough data Not enough data Lead Capture Not enough data Not enough data Call Recording Not enough data Not enough data Template Management Not enough data Not enough data Customizable Branding Not enough data Not enough data Social Media Integration Not enough data Not enough data Content Management Not enough data Not enough data Performance Management Not enough data Not enough data Lead Nurturing Not enough data Not enough data Document Management Not enough data Not enough data Sales Trend Analysis Not enough data Not enough data Meeting Management Not enough data Not enough data Lead Qualification Not enough data Not enough data AI Copilot Not enough data Not enough data Video Support Not enough data Not enough data Microsoft Outlook Integration Not enough data Not enough data Audio File Management Not enough data Not enough data Engagement Tracking Not enough data Not enough data Contact Management Not enough data Not enough data Goal Management Not enough data Not enough data Sales Planning Not enough data Not enough data Mobile Access Not enough data Not enough data CRM Integration Not enough data Not enough data Pipeline Management Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Gamification Not enough data Not enough data Lead Scoring Not enough data Not enough data Opportunity Management Not enough data Not enough data Microlearning Not enough data Not enough data Content Sharing Not enough data Not enough data Real-Time Data Not enough data Not enough data Workflow Automation Not enough data Not enough data Show 9 feature categories with incomplete data Business Intelligence[Hide 85 FeaturesShow 85 Features](javascript:void(0);) Not enough data Not enough data Reports Reports Interface Not enough data Not enough data Steps to Answer Not enough data Not enough data Graphs and Charts Not enough data Not enough data Score Cards Not enough data Not enough data Dashboards Not enough data Not enough data Customizable Reports Not enough data Not enough data Marketing Reports Not enough data Not enough data Sales Reports Not enough data Not enough data Activity Dashboard Not enough data Not enough data Interactive Reports Not enough data Not enough data Customizable Reports Not enough data Not enough data Customizable Reports Not enough data Not enough data Activity Dashboard Not enough data Not enough data Customizable Dashboard Not enough data Not enough data Self Service Calculated Fields Not enough data Not enough data Data Column Filtering Not enough data Not enough data Data Discovery Not enough data Not enough data Search Not enough data Not enough data Collaboration / Workflow Not enough data Not enough data Automodeling Not enough data Not enough data Natural Language Search Not enough data Not enough data Visual Discovery Not enough data Not enough data Data Blending Not enough data Not enough data Data Blending Not enough data Not enough data Advanced Analytics Predictive Analytics Not enough data Not enough data Data Visualization Not enough data Not enough data Big Data Services Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Visual Analytics Not enough data Not enough data Building Reports Data Transformation Not enough data Not enough data Data Modeling Not enough data Not enough data WYSIWYG Report Design Not enough data Not enough data Integration APIs Not enough data Not enough data Real-Time Data Not enough data Not enough data Real-Time Data Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Platform Mobile User Support Not enough data Not enough data Customization Not enough data Not enough data User, Role, and Access Management Not enough data Not enough data Internationalization Not enough data Not enough data Sandbox / Test Environments Not enough data Not enough data Performance and Reliability Not enough data Not enough data Breadth of Partner Applications Not enough data Not enough data Mobile Access Not enough data Not enough data Metadata Management Not enough data Not enough data Additional Functionality Customizable Branding Not enough data Not enough data Natural Language Processing Not enough data Not enough data Data Extraction Not enough data Not enough data AI Copilot Not enough data Not enough data Ad hoc Reporting Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Publishing/Sharing Not enough data Not enough data Collaboration Tools Not enough data Not enough data Strategic Planning Not enough data Not enough data Self Service Data Preparation Not enough data Not enough data Trend Analysis Not enough data Not enough data Text Analysis Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Data Synchronization Not enough data Not enough data Widgets Not enough data Not enough data Benchmarking Not enough data Not enough data Performance Metrics Not enough data Not enough data Data Mapping Not enough data Not enough data Generative AI Not enough data Not enough data Trend/Problem Indicators Not enough data Not enough data Customizable Templates Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Data Import/Export Not enough data Not enough data Profitability Analysis Not enough data Not enough data OLAP Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Search/Filter Not enough data Not enough data Drag & Drop Not enough data Not enough data Data Connectors Not enough data Not enough data Multiple Data Sources Not enough data Not enough data Key Performance Indicators Not enough data Not enough data Dashboard Creation Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Data Mining Not enough data Not enough data Forecasting Not enough data Not enough data Ad hoc Query Not enough data Not enough data Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Tagging Not enough data Not enough data Natural Language Processing Not enough data Not enough data Data Extraction Not enough data Not enough data Multi-Language Not enough data Not enough data Predictive Analytics Not enough data Not enough data Drag & Drop Not enough data Not enough data Speech Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Data Storage Management Not enough data Not enough data Virtual Personal Assistant (VPA) Not enough data Not enough data AI Copilot Not enough data Not enough data Customer Segmentation Not enough data Not enough data Collaboration Tools Not enough data Not enough data Data Import/Export Not enough data Not enough data Generative AI Not enough data Not enough data For eCommerce Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Customizable Branding Not enough data Not enough data Search/Filter Not enough data Not enough data Monitoring Not enough data Not enough data Document Management Not enough data Not enough data API Not enough data Not enough data Data Visualization Not enough data Not enough data Trend Analysis Not enough data Not enough data Machine Learning Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Performance Metrics Not enough data Not enough data Real-Time Data Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Mobile App Not enough data Not enough data Multiple Data Sources Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Activity Dashboard Not enough data Not enough data Chatbot Not enough data Not enough data Workflow Automation Not enough data Not enough data Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Call Reporting Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Call Whispering Not enough data Not enough data Callback Scheduling Not enough data Not enough data CRM Not enough data Not enough data Call Tagging Not enough data Not enough data Dashboard Not enough data Not enough data Call Recording Not enough data Not enough data Alerts/Escalation Not enough data Not enough data AI Copilot Not enough data Not enough data Call Transcription Not enough data Not enough data Queue Management Not enough data Not enough data Manual Dialer Not enough data Not enough data Call Tracking Not enough data Not enough data Auto-Dialer Not enough data Not enough data Call Monitoring Not enough data Not enough data Activity Tracking Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Contact Management Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Progressive Dialer Not enough data Not enough data Voice Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Monitoring Not enough data Not enough data IVR Not enough data Not enough data Call Logging Not enough data Not enough data Chatbot Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Outbound Call Center Not enough data Not enough data Interaction Tracking Not enough data Not enough data Voice Mail Not enough data Not enough data Call Routing Not enough data Not enough data Automated Responses Not enough data Not enough data API Not enough data Not enough data Call Transfer Not enough data Not enough data AI Summarization Not enough data Not enough data Call Center Management Not enough data Not enough data Inbound Call Center Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Chat/Messaging Not enough data Not enough data Predictive Dialer Not enough data Not enough data Blended Call Center Not enough data Not enough data Caller ID Not enough data Not enough data Generative AI Not enough data Not enough data Performance Management Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Call Scripting Not enough data Not enough data Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Third-Party Integrations Not enough data Not enough data To-Do List Not enough data Not enough data @mentions Not enough data Not enough data Single Sign On Not enough data Not enough data File Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Prioritization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Screen Sharing Not enough data Not enough data Content Management Not enough data Not enough data Brainstorming Not enough data Not enough data AI Copilot Not enough data Not enough data File Transfer Not enough data Not enough data Calendar Management Not enough data Not enough data Status Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Version Control Not enough data Not enough data Task Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Real Time Editing Not enough data Not enough data Communication Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Tagging Not enough data Not enough data Generative AI Not enough data Not enough data Assignment Management Not enough data Not enough data Task Scheduling Not enough data Not enough data Project Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Workflow Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data File Sharing Not enough data Not enough data Document Storage Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Contact Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Progress Tracking Not enough data Not enough data Mobile Access Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Customizable Branding Not enough data Not enough data AI SDRs[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Feedback Management Feedback Management Not enough data Not enough data Document Management Document Management Not enough data Not enough data Reporting/Analytics Reporting/Analytics Not enough data Not enough data Security & Compliance Security & Compliance Not enough data Not enough data Human-in-the-loop (HITL) Human-in-the-loop (HITL) Not enough data Not enough data Personalized Outreach Personalized Outreach Not enough data Not enough data Conversational AI Conversational AI Not enough data Not enough data Dynamic Modeling Dynamic Modeling Not enough data Not enough data CRM Integration CRM Integration Not enough data Not enough data Agent Customization Agent Customization Not enough data Not enough data Omnichannel Outreach Omnichannel Outreach Not enough data Not enough data Follow-Up Scheduling Follow-Up Scheduling Not enough data Not enough data Lead Generation Lead Generation Not enough data Not enough data Inquiry Routing Inquiry Routing Not enough data Not enough data Multi-Channel Campaigns Multi-Channel Campaigns Not enough data Not enough data Independent Decision Making Independent Decision Making Not enough data Not enough data Outreach Performance Analytics Outreach Performance Analytics Not enough data Not enough data Customer Interaction Automation Customer Interaction Automation Not enough data Not enough data Problem Solving Problem Solving Not enough data Not enough data Task Automation Task Automation Not enough data Not enough data Prospect Prioritization Prospect Prioritization Not enough data Not enough data Real-time Conversations Real-time Conversations Not enough data Not enough data Sales Follow-Up Sales Follow-Up Not enough data Not enough data Data Enrichment Data Enrichment Not enough data Not enough data Lead Qualification Lead Qualification Not enough data Not enough data Sales Automation Sales Automation Not enough data Not enough data Automation Sales Follow-Up Not enough data Not enough data Feedback Collection Not enough data Not enough data Document Processing Not enough data Not enough data Lead Generation Not enough data Not enough data Customer Interaction Automation Not enough data Not enough data Autonomy Problem Solving Not enough data Not enough data Task Execution Not enough data Not enough data Adaptive Responses Not enough data Not enough data Independent Decision Making Not enough data Not enough data Outbound Sales Follow-Up Scheduling Not enough data Not enough data Prospect Prioritization Not enough data Not enough data Multichannel Campaign Execution Not enough data Not enough data Personalized Outreach Not enough data Not enough data Outreach Performance Analytics Not enough data Not enough data Inbound Sales Data Enrichment Not enough data Not enough data Inquiry Routing Not enough data Not enough data Feedback Collection Not enough data Not enough data Real-Time Engagement Not enough data Not enough data Lead Qualification Not enough data Not enough data Lead Generation[Hide 5 FeaturesShow 5 Features](javascript:void(0);) Not enough data Not enough data Lead Generation Lead Builder Not enough data Not enough data CRM Integration Not enough data Not enough data Marketing Automation Integration Not enough data Not enough data Social Media Integration Not enough data Not enough data Data Import & Export Tools Not enough data Not enough data Revenue AI Platforms[Hide 15 FeaturesShow 15 Features](javascript:void(0);) Not enough data Not enough data Agentic AI - Revenue AI Platforms Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Autonomous Task Execution Not enough data Not enough data Cross-system Integration Not enough data Not enough data Decision Making Not enough data Not enough data Adaptive Learning Not enough data Not enough data Platform - Revenue AI Platforms CRM Data Enrichment Not enough data 10.0(won by default) 5 Customer Data Capture Not enough data 10.0(won by default) 5 Conversation Intelligence Not enough data Not enough data Predictive Forecasting Not enough data Not enough data Actionable Insights Not enough data Not enough data Risk Flagging Not enough data Not enough data Workflow Orchestration Not enough data Not enough data Sales Coaching Not enough data Not enough data Pipeline & Deal Management Not enough data Not enough data Conversational Interface Agents[Hide 10 FeaturesShow 10 Features](javascript:void(0);) Not enough data Not enough data Natural Language Interaction - Conversational Interface Agents Natural Language Query Understanding Not enough data Not enough data Multi-Turn Conversation Management Not enough data Not enough data Voice & Text Interface Support Not enough data Not enough data Intent & Action Handling - Conversational Interface Agents Data Retrieval from Connected Systems Not enough data Not enough data Intent Recognition & Mapping Not enough data Not enough data Action & Workflow Triggering Not enough data Not enough data Context & Personalization - Conversational Interface Agents Conversation Context Persistence Not enough data Not enough data User Identity & Permission Awareness Not enough data Not enough data Enterprise Integration & Deployment - Conversational Interface Agents Enterprise Application Integrations Not enough data Not enough data Security & Access Controls Not enough data Not enough data AI Agents[Hide 7 FeaturesShow 7 Features](javascript:void(0);) Not enough data Not enough data Agentic AI - AI Agents Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data User Insights Reviewers' Company Size [![Close](https://images.g2crowd.com/uploads/product/hd_favicon/6ad2a7af22edebee61fd4bd8f4d58aaf/close.svg "Close")](https://www.g2.com/products/close/reviews) Close Small-Business(50 or fewer emp.) 79.3% Mid-Market(51-1000 emp.) 20.0% Enterprise(\> 1000 emp.) 0.6% [![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud")](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) Salesforce Sales Cloud Small-Business(50 or fewer emp.) 20.5% Mid-Market(51-1000 emp.) 45.7% Enterprise(\> 1000 emp.) 33.7% Small-Business (50 or fewer emp.) 79.3% 20.5% Mid-Market (51-1000 emp.) 20.0% 45.7% Enterprise (\> 1000 emp.) 0.6% 33.7% Reviewers' Industry [![Close](https://images.g2crowd.com/uploads/product/hd_favicon/6ad2a7af22edebee61fd4bd8f4d58aaf/close.svg "Close")](https://www.g2.com/products/close/reviews) Close Marketing and Advertising 14.9% Computer Software 8.7% Real Estate 8.1% Financial Services 6.7% Information Technology and Services 5.7% Other 56.0% [![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud")](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) Salesforce Sales Cloud Computer Software 13.1% Information Technology and Services 11.8% Financial Services 7.0% Marketing and Advertising 4.8% Non-Profit Organization Management 3.0% Other 60.3% FAQs ## Close vs Salesforce Sales Cloud FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Agentforce Sales vs Close? Close stands out for higher reviewer satisfaction in ease of use, setup, and support, while Agentforce Sales is recognized for its breadth, flexibility, and advanced features. | [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | [Close](https://www.g2.com/products/close/reviews) | | --- | --- | | 4.4/5 (25,876 reviews) | 4.7/5 (2,069 reviews) | | Mid-Market | Small-Business | | 7.8 | 9.1 | | 8.1 | 9.3 | | Highly customizable, advanced automation and reporting | Ease of use, intuitive interface, fast setup | ### How do the pricing models of Agentforce Sales and Close compare? Close is rated as the stronger value by reviewers, with higher satisfaction on price and cost-related dimensions. - **Agentforce Sales:** Reviewers frequently cite high licensing and implementation costs, especially as organizations scale or add advanced features. - **Close:** Reviewers highlight its budget-friendly pricing, especially for small businesses, and note that it offers more features for a lower monthly cost compared to other CRMs. - **Switching Reason:** Several reviewers mention switching from Agentforce Sales (Salesforce) to Close for a simpler interface, lower cost, and more streamlined workflows. ### What are the best alternatives to Agentforce Sales and Close? The top 3 alternatives to Agentforce Sales and Close are Clari, Salesloft, and HubSpot Sales Hub. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5 (25,876 reviews) | Mid-Market | Reviewers cite high cost, especially for advanced features | Highly customizable, advanced automation and reporting | | [Close](https://www.g2.com/products/close/reviews) | 4.7/5 (2,069 reviews) | Small-Business | Budget-friendly, strong value for small teams | Ease of use, intuitive interface, fast setup | | [Clari](https://www.g2.com/products/clari/reviews) | 4.6/5 (5,610 reviews) | Enterprise | — | Pipeline management and forecasting | | [Salesloft](https://www.g2.com/products/salesloft/reviews) | 4.5/5 (4,287 reviews) | Mid-Market | — | Sales engagement and automation | | [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) | 4.4/5 (13,909 reviews) | Small-Business | — | All-in-one CRM and marketing integration | ### Which CRM features should I prioritize when comparing Agentforce Sales and Close? Buyers should prioritize ease of use, automation, reporting, integrations, and customization when comparing Agentforce Sales and Close. - **Ease of Use:** Agentforce Sales 8.2; Close 9.2; Close is cited in 819 all-time reviews for ease of use. - **Automation:** Agentforce Sales offers advanced automation and AI-powered workflows; Close is cited in 292 all-time reviews for automation features. - **Reporting:** Agentforce Sales is frequently praised for customizable dashboards and advanced reporting; Close is noted for easy, automated analytics but with some requests for deeper customization. - **Integrations:** Agentforce Sales integrates with Jira and Google Workspace; Close is cited in 274 all-time reviews for integrations, including Google Workspace and Calendly. - **Customization:** Agentforce Sales is highly customizable, supporting complex workflows and validation rules; Close offers customization but with some limitations noted in reviews. ### What are the pros and cons of Agentforce Sales vs Close? Agentforce Sales is recognized for its advanced customization and automation, while Close is praised for its intuitive interface and ease of use. - **Agentforce Sales strengths:** Highly customizable platform, advanced automation and AI features, robust reporting and dashboards, strong integration with Salesforce ecosystem, centralizes customer and sales data, supports complex workflows. - **Agentforce Sales trade-offs:** Steep learning curve for new users, higher licensing and implementation costs, complexity in setup and ongoing customization, performance can slow in highly customized environments, advanced features may require technical expertise. - **Close strengths:** Ease of use (819 all-time mentions), intuitive and user-friendly interface (322 mentions), fast and simple setup (228 mentions), strong automation (292 mentions), efficient lead management (309 mentions), budget-friendly for small businesses, responsive customer support (308 mentions), high reviewer satisfaction on value and support. - **Close trade-offs:** Some reviewers note missing advanced features (244 mentions), requests for deeper reporting customization, and limitations in dialer flexibility for high-volume outbound teams. ### Is Agentforce Sales or Close better for small businesses? Close is the better fit for small businesses, with the largest reviewer segment and strong small-business sentiment. - **Agentforce Sales:** Largest segment is Mid-Market; reviewers note its scalability and advanced features but cite higher costs and complexity for smaller teams. - **Close:** Largest segment is Small-Business; reviewers consistently highlight its affordability, ease of use, and fast setup as ideal for small teams. ### Which CRM platform has better integrations? Close is favored by reviewers for integrations, with more frequent mentions and higher satisfaction. - **Agentforce Sales:** Integrates with Jira and Google Workspace, with reviewers noting strong integration within the Salesforce ecosystem but some complexity when connecting to non-Salesforce tools. - **Close:** Integrates with Google Workspace and Calendly, cited in 274 all-time reviews for integrations, with reviewers highlighting easy setup and broad compatibility with sales tools. ### How do Agentforce Sales and Close compare on customer support? Close leads Agentforce Sales in Quality of Support by a margin of 1.2 points, a material difference. - **Agentforce Sales:** Reviewers describe support as variable, with some citing slow or inadequate responses and challenges with account management, but others note helpful onboarding and customization assistance. - **Close:** Reviewers consistently praise responsive, helpful support, fast answers, and clear guidance, with 308 all-time mentions for customer support. ### Which is easier to implement, Agentforce Sales or Close? Close is rated significantly easier to implement than Agentforce Sales, with a 1.3-point advantage in Ease of Setup. - **Agentforce Sales:** Reviewers describe setup as requiring more time, training, and technical expertise, especially for advanced features and integrations; initial onboarding can be complex for new users. - **Close:** Reviewers consistently highlight fast, straightforward setup, minimal training required, and a "plug and play" experience, with many citing easy onboarding for small teams. ### Which product has better Reporting? Reporting is the most frequently mentioned feature across both products, with Agentforce Sales offering more advanced customization and Close providing easier, automated analytics. - **Agentforce Sales:** Reporting and dashboards are frequently praised for depth and customization; reviewers cite advanced analytics and real-time pipeline visibility as key strengths. - **Close:** Reviewers highlight easy, automated analytics and reporting, with requests for deeper customization; reporting is cited as a strength in recent reviews but with some limitations for complex needs. Alternatives **Close Alternatives** ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub") [ HubSpot Sales Hub ](/products/hubspot-sales-hub/reviews) ![Freshsales](https://images.g2crowd.com/uploads/product/hd_favicon/020ad5e0a844bc41d785abdf657d7623/freshsales.svg "Freshsales") [ Freshsales ](/products/freshsales/reviews) ![ActiveCampaign](https://images.g2crowd.com/uploads/product/hd_favicon/be9e1369027bd58113f937595c7fbdf0/activecampaign.svg "ActiveCampaign") [ ActiveCampaign ](/products/activecampaign/reviews) ![Zoho CRM](https://images.g2crowd.com/uploads/product/hd_favicon/27ab543b51f7ec2623c5b2613dcf73e2/zoho-crm.svg "Zoho CRM") [ Zoho ](/products/zoho-crm/reviews) **Salesforce Sales Cloud Alternatives** ![Salesloft](https://images.g2crowd.com/uploads/product/hd_favicon/133ac8908c1967e2913674b8ad18ab5f/salesloft.svg "Salesloft") [ Salesloft ](/products/salesloft/reviews) ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub") [ HubSpot Sales Hub ](/products/hubspot-sales-hub/reviews) ![Apollo.io](https://images.g2crowd.com/uploads/product/hd_favicon/774372bf572eb33280b101482ce703b9/apollo-io.svg "Apollo.io") [ Apollo.io ](/products/apollo-io/reviews) ![Outreach](https://images.g2crowd.com/uploads/product/hd_favicon/1521467568/outreach.png "Outreach") [ Outreach ](/products/outreach/reviews)