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Compare Successware and mHelpDesk 
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At a Glance
Market Segments
Small-Business (66.7% of reviews)
Small-Business (43.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Successware
Star Rating
(31)4.0 out of 5
Market Segments
Small-Business (66.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SuccesswaremHelpDesk
Star Rating
(145)4.0 out of 5
Market Segments
Small-Business (43.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about mHelpDeskSuccessware vs mHelpDesk
When assessing the two solutions, reviewers found mHelpDesk easier to use, set up, and administer. However, reviewers preferred doing business with Successware overall.
- Reviewers felt that mHelpDesk meets the needs of their business better than Successware.
- When comparing quality of ongoing product support, reviewers felt that mHelpDesk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of mHelpDesk over Successware.
Pricing
Entry-Level Pricing
Successware
No pricing availablemHelpDesk
No pricing availableFree Trial
Successware
No trial information availablemHelpDesk
Free Trial is available
Ratings
Meets Requirements
7.8
24
8.2
113
Ease of Use
6.9
24
8.3
115
Ease of Setup
6.9
13
7.6
45
Ease of Admin
7.5
14
8.0
45
Quality of Support
7.9
26
8.2
114
Has the product been a good partner in doing business?
8.7
14
7.6
45
Product Direction (% positive)
6.9
26
7.0
113
Features by Category
Bill Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bill Processing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Billing
Not enough data
Not enough data
Customer Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Before the Job
9.1
21
8.0
57
8.6
25
7.9
53
9.2
22
8.1
53
8.8
20
7.9
52
On the Job
7.8
24
7.4
11
7.9
21
8.1
55
7.7
17
7.8
6
6.4
21
8.0
46
6.9
14
8.1
6
After the Job
8.4
24
8.1
56
8.0
22
8.0
47
8.9
22
8.1
42
8.5
13
8.1
38
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Categories
Categories
Shared Categories
Successware and mHelpDesk are categorized as Field Service Management
Unique Categories
Successware has no unique categories
mHelpDesk is categorized as Billing and Repair Shop
Reviews
Reviewers' Company Size
Successware
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
mHelpDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
33.3%
Construction
33.3%
Facilities Services
10.0%
Telecommunications
6.7%
Professional Training & Coaching
3.3%
Other
13.3%
Hospital & Health Care
10.0%
Education Management
9.2%
Utilities
6.2%
Real Estate
4.6%
Insurance
4.6%
Other
65.4%
Discussions
Successware has no discussions with answers
mHelpDesk has no discussions with answers
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