Compare ClientSuccess and Kapta 
At a Glance
Market Segments
Mid-Market (56.0% of reviews)
Mid-Market (55.6% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
ClientSuccess
Star Rating
(423)4.4 out of 5
Market Segments
Mid-Market (56.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about ClientSuccessKapta
Star Rating
(18)4.7 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about KaptaClientSuccess vs Kapta
When assessing the two solutions, reviewers found ClientSuccess easier to use. However, Kapta is easier to set up and administer. Reviewers also preferred doing business with Kapta overall.
- Reviewers felt that Kapta meets the needs of their business better than ClientSuccess.
- When comparing quality of ongoing product support, reviewers felt that Kapta is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Kapta over ClientSuccess.
Pricing
Entry-Level Pricing
ClientSuccess
ClientSuccess
Contact Us
- Customer Success Management Software
- Customer Journey Mapping
- Forecasting SaaS Renewal
Kapta
No pricing availableFree Trial
ClientSuccess
No trial information availableKapta
Free Trial is available
Ratings
Meets Requirements
8.3
317
8.7
13
Ease of Use
8.9
320
8.5
13
Ease of Setup
8.4
151
9.0
5
Ease of Admin
8.9
157
9.0
5
Quality of Support
8.8
287
9.4
14
Has the product been a good partner in doing business?
9.4
155
10.0
5
Product Direction (% positive)
8.5
295
10.0
11
Features by Category
Customer Information
8.5
238
|
Verified
8.9
9
|
Verified
8.6
241
|
Verified
9.2
10
|
Verified
8.5
238
|
Verified
9.2
10
|
Verified
7.8
183
8.1
8
|
Verified
8.3
204
|
Verified
9.2
8
|
Verified
7.9
187
|
Verified
9.0
8
|
Verified
7.4
124
|
Verified
Not enough data
Predictions
8.1
194
|
Verified
8.3
5
|
Verified
7.2
146
|
Verified
9.2
6
|
Verified
7.3
139
|
Verified
8.9
6
|
Verified
6.1
96
|
Verified
Not enough data
Platform
7.6
224
|
Verified
8.3
10
|
Verified
7.5
205
|
Verified
8.0
9
|
Verified
7.7
195
|
Verified
8.5
10
|
Verified
8.0
189
|
Verified
9.2
8
|
Verified
7.8
207
|
Verified
8.7
9
|
Verified
7.6
217
|
Verified
8.7
10
|
Verified
8.1
205
|
Verified
9.0
10
|
Verified
8.6
174
|
Verified
9.2
8
|
Verified
8.3
226
|
Verified
9.1
9
|
Verified
8.7
220
|
Verified
9.3
9
|
Verified
Generative AI
6.3
8
Not enough data
6.3
8
Not enough data
Agentic AI - Customer Success
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Billing and Payments
7.2
17
Not enough data
7.1
18
Not enough data
7.1
18
Not enough data
Revenue Recognition
7.5
24
Not enough data
7.4
18
Not enough data
7.5
21
Not enough data
Revenue Optimization
8.5
30
Not enough data
7.6
21
Not enough data
8.0
31
Not enough data
8.2
27
Not enough data
Sales Team
8.0
15
Not enough data
7.8
17
Not enough data
8.3
20
Not enough data
Intelligence
8.1
18
Not enough data
7.4
17
Not enough data
7.9
17
Not enough data
Mapping
7.3
14
8.9
6
8.1
24
9.7
5
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Onboarding Setup
8.2
53
Not enough data
8.3
51
Not enough data
8.4
56
Not enough data
Project Tracking
8.0
51
Not enough data
8.2
45
Not enough data
8.3
44
Not enough data
8.0
58
Not enough data
8.2
48
Not enough data
Customer Engagement
7.8
43
Not enough data
8.1
54
Not enough data
7.0
32
Not enough data
8.0
49
Not enough data
7.6
41
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Personalization
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ClientSuccess and Kapta are categorized as Customer Success and Customer Revenue Optimization
Unique Categories
ClientSuccess is categorized as Client Onboarding and Subscription Revenue Management
Kapta is categorized as Sales Performance Management
Reviews
Reviewers' Company Size
ClientSuccess
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kapta
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.5%
Information Technology and Services
16.6%
Marketing and Advertising
8.7%
Internet
3.8%
Computer & Network Security
3.8%
Other
29.6%
Information Technology and Services
33.3%
Computer Software
11.1%
Telecommunications
5.6%
Retail
5.6%
Media Production
5.6%
Other
38.9%
Alternatives
Discussions
Is there a way to mass upload Zendesk Company IDs so we don't have to manual input them in each client in CS?
5 Comments
JW
Yes. The ClientSuccess Support team is amazingly helpful and can upload those changes for you. Read more
Is there a way view clients that I am a CSM #2 on within my client list?
3 Comments
JW
Yes. You can add a custom field that identifies the 2nd CSM and then pull a list by that custom field.Read more
Does ClientSuccess support B2C subscription companies?
2 Comments
BF
You can leverage multiple customer types within ClientSuccess (CS). While it was not designed for B2C, you can definitely use CS to manage your B2C...Read more
Kapta has no discussions with answers
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