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Compare ClientSuccess and GUIDEcx 
Featured Products
At a Glance
Market Segments
Mid-Market (56.1% of reviews)
Mid-Market (52.3% of reviews)
Entry-Level Pricing
Contact Us
Contact Us 4 Licenses +
ClientSuccess
Star Rating
(422)4.4 out of 5
Market Segments
Mid-Market (56.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about ClientSuccessGUIDEcx
Star Rating
(460)4.6 out of 5
Market Segments
Mid-Market (52.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 4 Licenses +
Browse all 4 pricing plansClientSuccess vs GUIDEcx
When assessing the two solutions, reviewers found them equally easy to use and administer. However, GUIDEcx is easier to set up, and do business with overall.
- Reviewers felt that GUIDEcx meets the needs of their business better than ClientSuccess.
- When comparing quality of ongoing product support, reviewers felt that GUIDEcx is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of GUIDEcx over ClientSuccess.
Pricing
Entry-Level Pricing
ClientSuccess
ClientSuccess
Contact Us
- Customer Success Management Software
- Customer Journey Mapping
- Forecasting SaaS Renewal
GUIDEcx
Premium
Contact Us
4 Licenses +
Premium includes Professional, plus:
- Custom Integration Builder (Native iPaaS Solution)
- Native Integrations: Gainsight, Jira, Slack, Zendesk
- Professional Services: Technical Integrations Assistance, Training, Template Audits (Full List Available)
Free Trial
ClientSuccess
No trial information availableGUIDEcx
Free Trial is available
Ratings
Meets Requirements
8.3
316
8.9
370
Ease of Use
8.9
319
8.9
372
Ease of Setup
8.4
150
8.5
238
Ease of Admin
8.9
156
8.9
230
Quality of Support
8.8
286
9.5
352
Has the product been a good partner in doing business?
9.4
154
9.5
231
Product Direction (% positive)
8.5
294
9.6
351
Features by Category
Tasks
Not enough data
9.0
234
|
Verified
Not enough data
8.7
239
|
Verified
Not enough data
8.8
219
Not enough data
8.8
215
|
Verified
Not enough data
8.8
230
|
Verified
Not enough data
7.8
214
|
Verified
Not enough data
8.5
210
|
Verified
Not enough data
Feature Not Available
Projects
Not enough data
8.9
202
|
Verified
Not enough data
8.9
210
|
Verified
Not enough data
8.2
172
|
Verified
Not enough data
8.2
170
|
Verified
Not enough data
8.6
204
|
Verified
Not enough data
7.6
132
Not enough data
8.0
161
|
Verified
Not enough data
9.1
218
|
Verified
Not enough data
8.3
141
Not enough data
7.9
138
Not enough data
8.0
141
Resource Management
Not enough data
8.3
161
|
Verified
Not enough data
8.5
159
Not enough data
8.6
182
|
Verified
Project Monitoring
Not enough data
8.1
150
|
Verified
Not enough data
8.2
147
|
Verified
Not enough data
8.7
188
|
Verified
Generative AI
Not enough data
7.3
62
Not enough data
7.4
62
Agentic AI - Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Information
8.5
238
|
Verified
Not enough data
8.6
240
|
Verified
Not enough data
8.5
238
|
Verified
Not enough data
7.8
183
Not enough data
8.3
204
|
Verified
Not enough data
7.9
187
|
Verified
Not enough data
7.4
124
|
Verified
Not enough data
Predictions
8.1
194
|
Verified
Not enough data
7.2
146
|
Verified
Not enough data
7.3
139
|
Verified
Not enough data
6.1
96
|
Verified
Not enough data
Platform
7.6
223
|
Verified
Not enough data
7.5
204
|
Verified
Not enough data
7.7
195
|
Verified
Not enough data
8.0
189
|
Verified
Not enough data
7.8
207
|
Verified
Not enough data
7.6
216
|
Verified
Not enough data
8.1
205
|
Verified
Not enough data
8.6
174
|
Verified
Not enough data
8.3
226
|
Verified
Not enough data
8.7
220
|
Verified
Not enough data
Generative AI
6.3
8
Not enough data
6.3
8
Not enough data
Agentic AI - Customer Success
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Billing and Payments
7.2
17
Not enough data
7.1
18
Not enough data
7.1
18
Not enough data
Revenue Recognition
7.5
24
Not enough data
7.4
18
Not enough data
7.5
21
Not enough data
Revenue Optimization
8.5
30
Not enough data
7.6
21
Not enough data
8.0
31
Not enough data
8.2
27
Not enough data
Setup
Not enough data
8.8
107
Not enough data
8.9
109
Not enough data
8.8
116
Not enough data
8.5
119
Management
Not enough data
8.7
109
Not enough data
8.3
93
Not enough data
8.4
91
Generative AI
Not enough data
6.9
23
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales Team
8.0
15
Not enough data
7.8
17
Not enough data
8.3
20
Not enough data
Intelligence
8.1
18
Not enough data
7.4
17
Not enough data
7.9
17
Not enough data
Mapping
7.3
14
Not enough data
8.1
24
Not enough data
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
7.0
17
Not enough data
8.0
17
Not enough data
6.3
15
Not enough data
8.1
14
Not enough data
8.3
17
Collaboration
Not enough data
5.9
13
Not enough data
6.4
12
Not enough data
9.8
16
Not enough data
8.9
16
Not enough data
8.4
16
Not enough data
8.1
14
Task Creation
Not enough data
9.0
155
Not enough data
8.8
161
Not enough data
8.6
148
Not enough data
8.0
146
Task Management
Not enough data
8.7
144
Not enough data
8.8
144
Not enough data
8.5
154
Not enough data
Feature Not Available
Generative AI
Not enough data
6.9
47
Not enough data
7.0
48
Onboarding Setup
8.2
53
8.5
185
8.3
51
9.0
199
8.4
56
8.6
186
Project Tracking
8.0
51
8.7
189
8.2
45
8.4
162
8.3
44
8.6
176
8.0
58
9.0
196
8.2
48
8.2
165
Customer Engagement
7.8
43
8.3
169
8.1
54
8.2
178
7.0
32
8.4
175
8.0
49
8.6
182
7.6
41
8.9
189
Categories
Categories
Shared Categories
ClientSuccess and GUIDEcx are categorized as Client Onboarding
Unique Categories
ClientSuccess is categorized as Customer Success, Subscription Revenue Management, and Customer Revenue Optimization
GUIDEcx is categorized as Workflow Management, Task Management, Project Management, and Client Portal
Reviews
Reviewers' Company Size
ClientSuccess
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
GUIDEcx
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.3%
Information Technology and Services
16.6%
Marketing and Advertising
8.7%
Internet
3.9%
Computer & Network Security
3.9%
Other
29.6%
Computer Software
37.5%
Information Technology and Services
12.5%
Financial Services
6.8%
Automotive
5.9%
Telecommunications
4.4%
Other
32.9%
Discussions
Is there a way to mass upload Zendesk Company IDs so we don't have to manual input them in each client in CS?
5 Comments
JW
Yes. The ClientSuccess Support team is amazingly helpful and can upload those changes for you. Read more
Is there a way view clients that I am a CSM #2 on within my client list?
3 Comments
JW
Yes. You can add a custom field that identifies the 2nd CSM and then pull a list by that custom field.Read more
Does ClientSuccess support B2C subscription companies?
2 Comments
BF
You can leverage multiple customer types within ClientSuccess (CS). While it was not designed for B2C, you can definitely use CS to manage your B2C...Read more
What is GUIDEcx used for?
1 Comment
👋O
GUIDEcx is a customer facing project management solution specialized to help increase engagement from teams and individuals participating in a project...Read more
GUIDEcx has no more discussions with answers
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