Compare ClientSuccess vs GridBuddy

See this
comparison of ClientSuccess vs. GridBuddy
based on data from user reviews. ClientSuccess rates 4.5/5 stars with 105 reviews. GridBuddy rates 4.6/5 stars with 16 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
ClientSuccess
Free Trial Unavailable
GridBuddy
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.4
9.0
Ease of Use
Ease of Use
9.1
8.8
Ease of Setup
Ease of Setup
8.7
9.4
Ease of Admin
Ease of Admin
9.2
9.4
Quality of Support
Quality of Support
9.4
7.9
Ease of Doing Business With
Ease of Doing Business With
9.5
9.4
Product Direction (% positive)
Product Direction (% positive)
9.4
10.0
Meets Requirements
ClientSuccess
8.4
GridBuddy
9.0
Ease of Use
ClientSuccess
9.1
GridBuddy
8.8
Ease of Setup
ClientSuccess
8.7
GridBuddy
9.4
Ease of Admin
ClientSuccess
9.2
GridBuddy
9.4
Quality of Support
ClientSuccess
9.4
GridBuddy
7.9
Ease of Doing Business With
ClientSuccess
9.5
GridBuddy
9.4
Product Direction (% positive)
ClientSuccess
9.4
GridBuddy
10.0

Features

Customer Information
Customer Health Scores
ClientSuccess
8.4
GridBuddy
Not enough data available
Customer Monitoring
ClientSuccess
8.8
GridBuddy
Not enough data available
Customer Profiles
ClientSuccess
8.6
GridBuddy
Not enough data available
Playbooks
ClientSuccess
7.9
GridBuddy
Not enough data available
Customer Segments
ClientSuccess
8.4
GridBuddy
Not enough data available
Product Engagement
ClientSuccess
8.0
GridBuddy
Not enough data available
Surveys
ClientSuccess
7.4
GridBuddy
Not enough data available
Predictions
Churn Risk
ClientSuccess
8.1
GridBuddy
Not enough data available
Upsell Opportunities
ClientSuccess
7.1
GridBuddy
Not enough data available
Custom Triggers
ClientSuccess
7.4
GridBuddy
Not enough data available
Machine Learning
ClientSuccess
5.6
GridBuddy
Not enough data available
Platform
Reporting & Dashboards
ClientSuccess
7.8
GridBuddy
Not enough data available
API & Integrations
ClientSuccess
7.0
GridBuddy
Not enough data available
Data Import & Export Tools
ClientSuccess
7.6
GridBuddy
Not enough data available
Workflow Capability
ClientSuccess
8.1
GridBuddy
Not enough data available
Notifications
ClientSuccess
8.2
GridBuddy
Not enough data available
Customization
ClientSuccess
7.6
GridBuddy
Not enough data available
Scalability
ClientSuccess
8.1
GridBuddy
Not enough data available
Data Security
ClientSuccess
8.7
GridBuddy
Not enough data available
Performance & Reliability
ClientSuccess
8.4
GridBuddy
Not enough data available
User, Role, and Access Management
ClientSuccess
8.9
GridBuddy
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
64.4%
15.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.6%
53.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
1.0%
30.8%
ClientSuccess
Small-Business
64.4%
Mid-Market
34.6%
Enterprise
1.0%
GridBuddy
Small-Business
15.4%
Mid-Market
53.8%
Enterprise
30.8%

Reviewers' Industry

 
Computer Software
43.3%
Information Technology and Services
18.8%
 
Information Technology and Services
12.5%
Sports
6.3%
 
Marketing and Advertising
9.6%
Medical Devices
6.3%
 
Internet
9.6%
Media Production
6.3%
 
Staffing and Recruiting
1.9%
Marketing and Advertising
6.3%
 
Other
23.1%
Other
56.3%
ClientSuccess
Computer Software
43.3%
Information Technology and Services
12.5%
Marketing and Advertising
9.6%
Internet
9.6%
Staffing and Recruiting
1.9%
Other
23.1%
GridBuddy
Information Technology and Services
18.8%
Sports
6.3%
Medical Devices
6.3%
Media Production
6.3%
Marketing and Advertising
6.3%
Other
56.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Cale C.
Executive Sponsor in Internet

There's a lot of functionality in Client Success that helps support our CS Team. Tracking contracts, contacts, emails, support tickets, and last touch...along with all the reporting functionality...keeps us in touch with our customer base at a granular...

Joshua L.
Administrator in E-Learning

Support and product concept. Sfdc is great for editing a single record but when attempting to edit a lot (forecast updates or pipeline stage) it can be cumbersome to navigate one by one. Grid buddy solves for this.

Most Helpful Critical Review
Most Helpful Critical Review
Administrator in Computer Software

There is no messaging feature, to-do's are cluttered and hard to manage, and the parent child relationship for accounts is a mess. The API is very weak and not able to handle a lot of customers. It takes forever to load our client list and seems to...

User

Gridbuddy is generally used in Salesforce and both of them have there own design style, I know Gridbuddy has provided the new feature to match the style with lightning design system, but still, there are many components which look different, making the...

 
ClientSuccess
Most Helpful Favorable Review
Cale C.
Executive Sponsor in Internet

There's a lot of functionality in Client Success that helps support our CS Team. Tracking contracts, contacts, emails, support tickets, and last touch...along with all the reporting functionality...keeps us in touch with our customer base at a granular...

Most Helpful Critical Review
Administrator in Computer Software

There is no messaging feature, to-do's are cluttered and hard to manage, and the parent child relationship for accounts is a mess. The API is very weak and not able to handle a lot of customers. It takes forever to load our client list and seems to...

GridBuddy
Most Helpful Favorable Review
Joshua L.
Administrator in E-Learning

Support and product concept. Sfdc is great for editing a single record but when attempting to edit a lot (forecast updates or pipeline stage) it can be cumbersome to navigate one by one. Grid buddy solves for this.

Most Helpful Critical Review
User

Gridbuddy is generally used in Salesforce and both of them have there own design style, I know Gridbuddy has provided the new feature to match the style with lightning design system, but still, there are many components which look different, making the...

Screenshots

 
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