Compare ClientSuccess, CustomerGauge, and Natero

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
ClientSuccess
Free Trial Unavailable
CustomerGauge
Free Trial Unavailable
Natero
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.4
8.7
8.1
Ease of Use
Ease of Use
9.1
8.8
7.2
Ease of Setup
Ease of Setup
8.7
8.6
6.7
Ease of Admin
Ease of Admin
9.2
9.1
8.5
Quality of Support
Quality of Support
9.4
9.6
9.1
Ease of Doing Business With
Ease of Doing Business With
9.5
9.5
9.6
Product Direction (% positive)
Product Direction (% positive)
9.4
10.0
8.8
Meets Requirements
ClientSuccess
8.4
CustomerGauge
8.7
Natero
8.1
Ease of Use
ClientSuccess
9.1
CustomerGauge
8.8
Natero
7.2
Ease of Setup
ClientSuccess
8.7
CustomerGauge
8.6
Natero
6.7
Ease of Admin
ClientSuccess
9.2
CustomerGauge
9.1
Natero
8.5
Quality of Support
ClientSuccess
9.4
CustomerGauge
9.6
Natero
9.1
Ease of Doing Business With
ClientSuccess
9.5
CustomerGauge
9.5
Natero
9.6
Product Direction (% positive)
ClientSuccess
9.4
CustomerGauge
10.0
Natero
8.8

Features

Customer Information
Customer Health Scores
ClientSuccess
8.4
CustomerGauge
8.5
Natero
8.5
Customer Monitoring
ClientSuccess
8.8
CustomerGauge
8.7
Natero
8.7
Customer Profiles
ClientSuccess
8.6
CustomerGauge
7.5
Natero
7.6
Playbooks
ClientSuccess
7.9
CustomerGauge
6.2
Natero
7.7
Customer Segments
ClientSuccess
8.4
CustomerGauge
8.1
Natero
8.3
Product Engagement
ClientSuccess
8.0
CustomerGauge
8.1
Natero
8.3
Surveys
ClientSuccess
7.4
CustomerGauge
8.9
Natero
8.3
Predictions
Churn Risk
ClientSuccess
8.0
CustomerGauge
8.3
Natero
7.3
Upsell Opportunities
ClientSuccess
7.1
CustomerGauge
8.3
Natero
7.0
Custom Triggers
ClientSuccess
7.5
CustomerGauge
8.5
Natero
8.4
Machine Learning
ClientSuccess
5.6
CustomerGauge
5.7
Natero
6.9
Platform
Reporting & Dashboards
ClientSuccess
7.8
CustomerGauge
8.4
Natero
8.3
API & Integrations
ClientSuccess
7.0
CustomerGauge
7.6
Natero
8.3
Data Import & Export Tools
ClientSuccess
7.6
CustomerGauge
7.8
Natero
8.1
Workflow Capability
ClientSuccess
8.1
CustomerGauge
8.3
Natero
8.2
Notifications
ClientSuccess
8.2
CustomerGauge
8.1
Natero
7.8
Customization
ClientSuccess
7.6
CustomerGauge
7.8
Natero
8.1
Scalability
ClientSuccess
8.1
CustomerGauge
9.1
Natero
8.4
Data Security
ClientSuccess
8.6
CustomerGauge
9.2
Natero
8.5
Performance & Reliability
ClientSuccess
8.4
CustomerGauge
9.1
Natero
8.3
User, Role, and Access Management
ClientSuccess
8.9
CustomerGauge
8.2
Natero
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
65.1%
16.7%
47.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.0%
43.3%
49.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.9%
40.0%
3.9%
ClientSuccess
Small-Business
65.1%
Mid-Market
34.0%
Enterprise
0.9%
CustomerGauge
Small-Business
16.7%
Mid-Market
43.3%
Enterprise
40.0%
Natero
Small-Business
47.1%
Mid-Market
49.0%
Enterprise
3.9%

Reviewers' Industry

 
Computer Software
44.3%
Computer Software
16.7%
Computer Software
54.9%
 
Information Technology and Services
12.3%
Food & Beverages
13.3%
Information Technology and Services
11.8%
 
Marketing and Advertising
9.4%
Information Technology and Services
6.7%
Marketing and Advertising
9.8%
 
Internet
9.4%
Information Services
6.7%
Internet
7.8%
 
Staffing and Recruiting
1.9%
Consumer Services
6.7%
E-Learning
3.9%
 
Other
22.6%
Other
50.0%
Other
11.8%
ClientSuccess
Computer Software
44.3%
Information Technology and Services
12.3%
Marketing and Advertising
9.4%
Internet
9.4%
Staffing and Recruiting
1.9%
Other
22.6%
CustomerGauge
Computer Software
16.7%
Food & Beverages
13.3%
Information Technology and Services
6.7%
Information Services
6.7%
Consumer Services
6.7%
Other
50.0%
Natero
Computer Software
54.9%
Information Technology and Services
11.8%
Marketing and Advertising
9.8%
Internet
7.8%
E-Learning
3.9%
Other
11.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jason G.
Administrator in Computer Software

ClientSuccess provides a purpose-built app that covers the most essential needs of an end-to-end Customer Success Program. It is very easy to configure and simply using the product really helps educate our team on CS best practices. The concept of...

Administrator

Implementing NPS surveys and SaaS solutions to support it demands a good collaboration and partnership with you supplier. If not, you as a company might end up with a system you don´t use or used the wrong way and a NPS program wich is capsized. Working...

Landon R.
User

One of my favorite softwares is Natero because it is an excellent data management software for the success of the client. Natero offers a range of functions that include workflow management, customer data and health score, complete integrations, predictive...

Most Helpful Critical Review
Most Helpful Critical Review
Administrator in Computer Software

There is no messaging feature, to-do's are cluttered and hard to manage, and the parent child relationship for accounts is a mess. The API is very weak and not able to handle a lot of customers. It takes forever to load our client list and seems to...

Executive Sponsor

There are still some minor issues with product features such as others mentioned here: Filtering beyond 'equals', Text analyzer (albeit they did now include a sentiment analysis which is really great) and lastly, there are some issue with using Customer...

Duc P.
Administrator in Real Estate

Interface can use a little bit of polishing.

 
ClientSuccess
Most Helpful Favorable Review
Jason G.
Administrator in Computer Software

ClientSuccess provides a purpose-built app that covers the most essential needs of an end-to-end Customer Success Program. It is very easy to configure and simply using the product really helps educate our team on CS best practices. The concept of...

Most Helpful Critical Review
Administrator in Computer Software

There is no messaging feature, to-do's are cluttered and hard to manage, and the parent child relationship for accounts is a mess. The API is very weak and not able to handle a lot of customers. It takes forever to load our client list and seems to...

CustomerGauge
Most Helpful Favorable Review
Administrator

Implementing NPS surveys and SaaS solutions to support it demands a good collaboration and partnership with you supplier. If not, you as a company might end up with a system you don´t use or used the wrong way and a NPS program wich is capsized. Working...

Most Helpful Critical Review
Executive Sponsor

There are still some minor issues with product features such as others mentioned here: Filtering beyond 'equals', Text analyzer (albeit they did now include a sentiment analysis which is really great) and lastly, there are some issue with using Customer...

Natero
Most Helpful Favorable Review
Landon R.
User

One of my favorite softwares is Natero because it is an excellent data management software for the success of the client. Natero offers a range of functions that include workflow management, customer data and health score, complete integrations, predictive...

Most Helpful Critical Review
Duc P.
Administrator in Real Estate

Interface can use a little bit of polishing.

Screenshots

 
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Videos

 No videos provided

For years, B2B companies have had to rely on CX tools oriented for consumer B2C experiences, which fall short of the multi-contact and hierarchical complexities that is the reality of B2B relationships. In a field revolving around B2C CX solutions, CustomerGauge is introducing Account Experience—the future of B2B CX.

CustomerGauge’s Account Experience (AX) solution is purpose-built to support the needs of B2B companies to transform and monetize their customer experience. With our best-in-breed Monetized Net Promoter® technology and powerful reporting suite, B2B enterprises can automate survey delivery, route powerful insights, prioritize follow-up, predict churn and monetize their account base.

More information here: http://bit.ly/2JFU3aL

No videos provided
ClientSuccess
No videos provided
CustomerGauge

For years, B2B companies have had to rely on CX tools oriented for consumer B2C experiences, which fall short of the multi-contact and hierarchical complexities that is the reality of B2B relationships. In a field revolving around B2C CX solutions, CustomerGauge is introducing Account Experience—the future of B2B CX.

CustomerGauge’s Account Experience (AX) solution is purpose-built to support the needs of B2B companies to transform and monetize their customer experience. With our best-in-breed Monetized Net Promoter® technology and powerful reporting suite, B2B enterprises can automate survey delivery, route powerful insights, prioritize follow-up, predict churn and monetize their account base.

More information here: http://bit.ly/2JFU3aL

Natero
No videos provided

Downloads

 No downloads providedNo downloads provided
ClientSuccess
No downloads provided
Natero
No downloads provided
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