Compare Cliengo and Kayako 
At a Glance
Market Segments
Small-Business (50.0% of reviews)
Small-Business (55.6% of reviews)
Entry-Level Pricing
No pricing available
$15/agent/month
Cliengo
Star Rating
(12)4.5 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about CliengoKayako
Star Rating
(223)4.0 out of 5
Market Segments
Small-Business (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
$15/agent/month
Browse all 3 pricing plansCliengo vs Kayako
When assessing the two solutions, reviewers found Cliengo easier to use, set up, and administer. Reviewers also preferred doing business with Cliengo overall.
- Reviewers felt that Cliengo meets the needs of their business better than Kayako.
- When comparing quality of ongoing product support, reviewers felt that Cliengo is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Cliengo over Kayako.
Pricing
Entry-Level Pricing
Cliengo
No pricing availableKayako
Inbox
$15
/agent/month
A shared email, chat, and social inbox for small teams
- Email, chat and social
- Assignment rules
- Insights
Free Trial
Cliengo
Free Trial is available
Kayako
Free Trial is available
Ratings
Meets Requirements
9.2
12
8.1
202
Ease of Use
9.6
12
8.4
200
Ease of Setup
9.8
8
8.0
133
Ease of Admin
9.4
8
8.0
132
Quality of Support
8.3
12
8.0
188
Has the product been a good partner in doing business?
8.8
8
8.3
131
Product Direction (% positive)
9.0
12
7.1
199
Features by Category
Ticket and Case Management
Not enough data
8.7
155
|
Verified
Not enough data
8.5
154
|
Verified
Not enough data
8.1
148
|
Verified
Not enough data
8.3
141
|
Verified
Not enough data
8.0
129
|
Verified
Not enough data
7.6
145
|
Verified
Not enough data
8.5
147
|
Verified
Not enough data
7.8
56
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.4
131
|
Verified
Not enough data
8.7
143
|
Verified
Not enough data
8.3
105
|
Verified
Not enough data
7.4
56
|
Verified
Not enough data
Feature Not Available
Platform
Not enough data
7.7
83
|
Verified
Feature Not Available
7.9
115
|
Verified
Not enough data
8.2
102
|
Verified
Not enough data
7.9
65
|
Verified
Not enough data
7.4
132
|
Verified
Not enough data
7.7
128
|
Verified
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Communication
9.2
11
|
Verified
8.5
40
|
Verified
8.6
11
|
Verified
8.8
39
|
Verified
8.5
10
8.1
34
|
Verified
8.0
9
8.8
29
|
Verified
Feature Not Available
Not enough data
Internal Use
Feature Not Available
7.9
115
|
Verified
8.7
10
|
Verified
8.7
37
|
Verified
8.3
11
|
Verified
8.1
31
|
Verified
Feature Not Available
8.7
41
|
Verified
7.9
11
|
Verified
8.6
37
|
Verified
8.5
11
|
Verified
8.5
39
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.6
48
Not enough data
8.7
49
Not enough data
8.5
39
Not enough data
7.1
8
Not enough data
6.9
8
Self-Service Platform
Not enough data
6.9
8
Not enough data
7.5
8
Not enough data
8.5
8
Not enough data
7.3
8
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Cliengo and Kayako are categorized as Live Chat
Unique Categories
Cliengo is categorized as Chatbots
Kayako is categorized as Help Desk, Customer Self-Service, Shared Inbox, and Digital Customer Service Platforms
Reviews
Reviewers' Company Size
Cliengo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kayako
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
16.7%
Information Technology and Services
16.7%
Consumer Electronics
16.7%
Telecommunications
8.3%
Sporting Goods
8.3%
Other
33.3%
Information Technology and Services
26.1%
Computer Software
14.7%
Telecommunications
6.0%
Internet
4.6%
Marketing and Advertising
4.1%
Other
44.5%
Alternatives
Discussions
How can I integrate Cliengo with more software?
1 Comment
MM
Hey Marina...great question! I'm a Market Research Analyst at G2 focusing on AI & Analytics.
You can integrate Cliengo with Google Ads...Read more
Cliengo has no more discussions with answers
had any one used reporting with kayako
2 Comments
JE
Hi there! It sounds like you might be using our custom report builder, which is SQL-like. This is an advanced tools for programmers to mine out data from...Read more
What integrations does Kayako support?
2 Comments
EW
The only official integrations Kayako offer is Salesforce and Zapier integration. Kayakos API's, Endpoints and Webhooks are also great if you have the...Read more
Does Kayako offer an API?
2 Comments
EW
Yes. Kayako offers both API's, Webhooks and endpoints. Read more
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