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At a Glance
Market Segments
Small-Business (50.0% of reviews)
Small-Business (87.0% of reviews)
Entry-Level Pricing
No pricing available
Free
Cliengo
Star Rating
(12)4.5 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about CliengoCrisp
Star Rating
(183)4.5 out of 5
Market Segments
Small-Business (87.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Crisp excels in its "Live Chat" feature, receiving a high score of 9.4, while Cliengo's "Chat/Live Support" feature also performs well with a score of 9.8, indicating that both platforms offer robust live chat capabilities, but Crisp may provide a more seamless experience.
- Reviewers mention that Crisp's "Ticket Collaboration" feature stands out with a score of 9.4, which enhances teamwork on support tickets. In contrast, Cliengo's ticketing features are less emphasized, with users noting a need for improvement in this area.
- G2 users highlight Crisp's "Quality of Support" as a strong point, scoring 9.0, while Cliengo's support quality is rated lower at 8.3. This suggests that Crisp may offer a more reliable support experience, which is crucial for small businesses.
- Users on G2 report that Crisp's "Ease of Setup" is rated at 8.9, while Cliengo shines with a higher score of 9.8, indicating that Cliengo may be easier to implement for new users, making it a favorable choice for those prioritizing quick deployment.
- Reviewers mention that Crisp's "AI Text Generation" feature is rated at 7.0, which may not meet the expectations of users looking for advanced AI capabilities. In contrast, Cliengo's AI features, particularly "AI Text Generation" and "AI Text Summarization," score higher at 8.3, suggesting a more sophisticated approach to AI integration.
- Users say that Crisp's "Customization" options are rated at 8.4, while Cliengo offers slightly better customization capabilities with a score of 8.5. This indicates that while both platforms allow for some level of personalization, Cliengo may provide a marginally better experience in tailoring the software to specific business needs.
Pricing
Entry-Level Pricing
Cliengo
No pricing availableCrisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Free Trial
Cliengo
Free Trial is available
Crisp
Free Trial is available
Ratings
Meets Requirements
9.2
12
8.8
149
Ease of Use
9.6
12
9.0
152
Ease of Setup
9.8
8
8.9
126
Ease of Admin
9.4
8
8.8
101
Quality of Support
8.3
12
9.1
149
Has the product been a good partner in doing business?
8.8
8
8.9
102
Product Direction (% positive)
9.0
12
9.3
142
Features by Category
Ticket and Case Management
Not enough data
8.6
45
Not enough data
8.8
45
|
Verified
Not enough data
8.6
47
|
Verified
Not enough data
8.5
45
|
Verified
Not enough data
7.7
38
Not enough data
8.9
46
|
Verified
Not enough data
8.9
45
Not enough data
8.8
39
|
Verified
Generative AI
Not enough data
8.3
24
Not enough data
8.2
24
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.1
44
|
Verified
Not enough data
9.2
44
|
Verified
Not enough data
9.6
50
|
Verified
Not enough data
9.2
45
|
Verified
Not enough data
8.2
35
Platform
Not enough data
8.8
51
|
Verified
Feature Not Available
8.4
102
|
Verified
Not enough data
8.9
55
|
Verified
Not enough data
8.9
51
|
Verified
Not enough data
8.2
51
|
Verified
Not enough data
8.5
52
|
Verified
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
8.2
35
Not enough data
8.2
34
Feature Not Available
7.1
35
Communication
9.2
11
|
Verified
9.3
101
|
Verified
8.6
11
|
Verified
9.2
100
|
Verified
8.5
10
8.4
75
|
Verified
8.0
9
9.3
88
|
Verified
Feature Not Available
8.7
61
|
Verified
Internal Use
Feature Not Available
8.4
102
|
Verified
8.7
10
|
Verified
8.8
92
|
Verified
8.3
11
|
Verified
8.3
82
|
Verified
Feature Not Available
8.8
82
|
Verified
7.9
11
|
Verified
8.8
90
|
Verified
8.5
11
|
Verified
8.9
91
|
Verified
Generative AI
Not enough data
7.2
24
Self-Service Experience
Not enough data
8.5
46
Not enough data
8.3
45
Not enough data
6.7
36
Not enough data
8.3
31
Not enough data
7.9
35
Self-Service Platform
Not enough data
7.9
34
Not enough data
7.9
35
Not enough data
6.9
31
Not enough data
8.4
35
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Process
Not enough data
8.1(won by default)
16
Not enough data
8.2(won by default)
14
Not enough data
8.7(won by default)
14
Channels
Not enough data
9.1(won by default)
18
Not enough data
9.4(won by default)
18
Not enough data
9.6(won by default)
19
Not enough data
7.6(won by default)
11
Not enough data
8.8(won by default)
12
Insight
Not enough data
8.6(won by default)
12
Not enough data
8.6(won by default)
15
Not enough data
8.6(won by default)
18
Not enough data
9.6(won by default)
16
Generative AI
Not enough data
7.8
12
Not enough data
7.9
12
Categories
Categories
Shared Categories
Cliengo and Crisp are categorized as Live Chat
Unique Categories
Cliengo is categorized as Chatbots
Crisp is categorized as Digital Customer Service Platforms, Shared Inbox, Social Customer Service, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
Cliengo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
16.7%
Information Technology and Services
16.7%
Consumer Electronics
16.7%
Telecommunications
8.3%
Sporting Goods
8.3%
Other
33.3%
Computer Software
27.7%
Information Technology and Services
6.8%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.0%
Other
50.8%
Alternatives
Discussions
How can I integrate Cliengo with more software?
1 Comment
MM
Hey Marina...great question! I'm a Market Research Analyst at G2 focusing on AI & Analytics.
You can integrate Cliengo with Google Ads...Read more
Cliengo has no more discussions with answers
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
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