Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Clicky, IBM Watson Customer Experience Analytics, and Matomo (Formerly Piwik)

Pricing

 
Free
$0
FREE
Cloud Essential
9USD / month
Free trial available on Matomo.org website.
 
Pro
$9.99
per month
Cloud Business
29USD / month
Free trial available on Matomo.org website.
 
Pro Plus
$14.99
per month
Cloud Enterprise
Contact us
Free trial available on Matomo.org website.
 
Pro Platinum
$19.99
per month
On-Premise
FREE download
 
Custom
Contact Clicky
 
Free Trial Unavailable
Free Trial
Free Trial
Clicky
Free
$0FREE
Pro
$9.99per month
Pro Plus
$14.99per month
Pro Platinum
$19.99per month
Custom
Contact Clicky
Free Trial Unavailable
IBM Watson Customer Experience Analytics
Free Trial
Matomo (Formerly Piwik)
Cloud Essential
9USD / monthFree trial available on Matomo.org website.
Cloud Business
29USD / monthFree trial available on Matomo.org website.
Cloud Enterprise
Contact usFree trial available on Matomo.org website.
On-Premise
FREE download
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
7.6
8.4
Ease of Use
Ease of Use
9.1
7.3
7.9
Ease of Setup
Ease of Setup
9.5
7.8
7.4
Ease of Admin
Ease of Admin
9.3
7.7
7.4
Quality of Support
Quality of Support
8.1
7.9
7.5
Ease of Doing Business With
Ease of Doing Business With
8.8
8.1
8.2
Product Direction (% positive)
Product Direction (% positive)
6.8
8.2
8.1
Meets Requirements
Clicky
8.8
IBM Watson Customer Experience Analytics
7.6
Matomo (Formerly Piwik)
8.4
Ease of Use
Clicky
9.1
IBM Watson Customer Experience Analytics
7.3
Matomo (Formerly Piwik)
7.9
Ease of Setup
Clicky
9.5
IBM Watson Customer Experience Analytics
7.8
Matomo (Formerly Piwik)
7.4
Ease of Admin
Clicky
9.3
IBM Watson Customer Experience Analytics
7.7
Matomo (Formerly Piwik)
7.4
Quality of Support
Clicky
8.1
IBM Watson Customer Experience Analytics
7.9
Matomo (Formerly Piwik)
7.5
Ease of Doing Business With
Clicky
8.8
IBM Watson Customer Experience Analytics
8.1
Matomo (Formerly Piwik)
8.2
Product Direction (% positive)
Clicky
6.8
IBM Watson Customer Experience Analytics
8.2
Matomo (Formerly Piwik)
8.1

Features

Metrics
Sessions - Digital Analytics
Clicky
9.4
IBM Watson Customer Experience Analytics
8.3
Matomo (Formerly Piwik)
8.5
Engagement
Clicky
9.4
IBM Watson Customer Experience Analytics
7.9
Matomo (Formerly Piwik)
8.3
Entry and Exit Pages
Clicky
9.4
IBM Watson Customer Experience Analytics
7.2
Matomo (Formerly Piwik)
8.6
Standard Event Tracking
Clicky
8.7
IBM Watson Customer Experience Analytics
8.1
Matomo (Formerly Piwik)
8.4
Custom Event Tracking
Clicky
8.0
IBM Watson Customer Experience Analytics
6.9
Matomo (Formerly Piwik)
8.0
Retention
Clicky
8.3
IBM Watson Customer Experience Analytics
7.2
Matomo (Formerly Piwik)
8.0
Return
Clicky
8.3
IBM Watson Customer Experience Analytics
7.2
Matomo (Formerly Piwik)
8.0
Conversions
Clicky
9.0
IBM Watson Customer Experience Analytics
6.7
Matomo (Formerly Piwik)
7.8
Funnels
Clicky
7.8
IBM Watson Customer Experience Analytics
7.5
Matomo (Formerly Piwik)
7.4
Reporting
Real-Time Reporting
Clicky
9.7
IBM Watson Customer Experience Analytics
Not enough data available
Matomo (Formerly Piwik)
8.2
Trending
Clicky
7.7
IBM Watson Customer Experience Analytics
8.6
Matomo (Formerly Piwik)
8.2
Retroactive Reporting
Clicky
8.5
IBM Watson Customer Experience Analytics
8.3
Matomo (Formerly Piwik)
8.2
Segmentation
Clicky
8.6
IBM Watson Customer Experience Analytics
8.1
Matomo (Formerly Piwik)
7.6
Mobile Reporting
Clicky
8.1
IBM Watson Customer Experience Analytics
Not enough data available
Matomo (Formerly Piwik)
8.3
Unification Across Devices
Clicky
6.7
IBM Watson Customer Experience Analytics
8.0
Matomo (Formerly Piwik)
7.9
Custom Reports and Dashboards
Clicky
7.8
IBM Watson Customer Experience Analytics
6.7
Matomo (Formerly Piwik)
8.2
Other
User Data
Clicky
8.9
IBM Watson Customer Experience Analytics
7.1
Matomo (Formerly Piwik)
8.4
Site Search Reporting
Clicky
8.5
IBM Watson Customer Experience Analytics
6.4
Matomo (Formerly Piwik)
8.5
Load Time Monitoring
Clicky
7.7
IBM Watson Customer Experience Analytics
Not enough data available
Matomo (Formerly Piwik)
7.8
Campaign Tracking
Clicky
8.3
IBM Watson Customer Experience Analytics
Not enough data available
Matomo (Formerly Piwik)
8.2
E-Commerce
Clicky
7.1
IBM Watson Customer Experience Analytics
Not enough data available
Matomo (Formerly Piwik)
7.8
Promotional Messages
Clicky
7.3
IBM Watson Customer Experience Analytics
Not enough data available
Matomo (Formerly Piwik)
7.4
Administration Alerts
Clicky
7.5
IBM Watson Customer Experience Analytics
6.9
Matomo (Formerly Piwik)
8.3
Administration
Performance and Reliability
Clicky
9.0
IBM Watson Customer Experience Analytics
6.9
Matomo (Formerly Piwik)
8.7
User, Role, and Access Management
Clicky
8.8
IBM Watson Customer Experience Analytics
7.1
Matomo (Formerly Piwik)
8.8
API / Integrations
Clicky
8.0
IBM Watson Customer Experience Analytics
5.8
Matomo (Formerly Piwik)
8.4
QA Testing
Clicky
Not enough data available
IBM Watson Customer Experience Analytics
7.0
Matomo (Formerly Piwik)
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
83.3%
10.5%
50.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
8.3%
21.1%
32.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
68.4%
17.0%
Clicky
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%
IBM Watson Customer Experience Analytics
Small-Business
10.5%
Mid-Market
21.1%
Enterprise
68.4%
Matomo (Formerly Piwik)
Small-Business
50.9%
Mid-Market
32.1%
Enterprise
17.0%

Reviewers' Industry

 
Marketing and Advertising
25.0%
Retail
12.5%
Marketing and Advertising
21.2%
 
Internet
16.7%
Food & Beverages
12.5%
Internet
12.1%
 
Design
16.7%
Banking
12.5%
Information Technology and Services
10.6%
 
Writing and Editing
8.3%
Staffing and Recruiting
8.3%
Computer Software
9.1%
 
Wholesale
8.3%
Oil & Energy
8.3%
Retail
6.1%
 
Other
25.0%
Other
45.8%
Other
40.9%
Clicky
Marketing and Advertising
25.0%
Internet
16.7%
Design
16.7%
Writing and Editing
8.3%
Wholesale
8.3%
Other
25.0%
IBM Watson Customer Experience Analytics
Retail
12.5%
Food & Beverages
12.5%
Banking
12.5%
Staffing and Recruiting
8.3%
Oil & Energy
8.3%
Other
45.8%
Matomo (Formerly Piwik)
Marketing and Advertising
21.2%
Internet
12.1%
Information Technology and Services
10.6%
Computer Software
9.1%
Retail
6.1%
Other
40.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Sharon H.
User in Writing and Editing

I use Clicky on many sites to get in-depth, real-time analytics. I particularly like the easy to read charts and the breadth of information that's available. It's so user-friendly that even if you're new to using it, you can get meaningful data. It's easy...

G2 User

Insight without prejudice can be difficult to achieve. Reliability of information is key and Watson CEA has become an invaluable source of easy customer feedback.

Brad J.
Consultant in Computer Software

Piwik is a great alternative to Google Analytics if you need something to run on your own servers. It also helps to analyze traffic more closely by turning on features to track ip addresses. This allows for closer analysis of activity on your website. I...

Most Helpful Critical Review
Most Helpful Critical Review
David E.
Administrator in Internet

I do not believe this can compete with the feature rich google analytics platform but then again I gthink it is for a different need. So all in all it is still good.

G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

G2 User in Marketing and Advertising

Loading times within the platform are painstakingly slow, especially when selecting larger date ranges. Comparison tools are not readily available, and attribution with secondary dimensions are largely disorganized or not available.

 
Clicky
Most Helpful Favorable Review
Sharon H.
User in Writing and Editing

I use Clicky on many sites to get in-depth, real-time analytics. I particularly like the easy to read charts and the breadth of information that's available. It's so user-friendly that even if you're new to using it, you can get meaningful data. It's easy...

Most Helpful Critical Review
David E.
Administrator in Internet

I do not believe this can compete with the feature rich google analytics platform but then again I gthink it is for a different need. So all in all it is still good.

IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
G2 User

Insight without prejudice can be difficult to achieve. Reliability of information is key and Watson CEA has become an invaluable source of easy customer feedback.

Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Matomo (Formerly Piwik)
Most Helpful Favorable Review
Brad J.
Consultant in Computer Software

Piwik is a great alternative to Google Analytics if you need something to run on your own servers. It also helps to analyze traffic more closely by turning on features to track ip addresses. This allows for closer analysis of activity on your website. I...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Loading times within the platform are painstakingly slow, especially when selecting larger date ranges. Comparison tools are not readily available, and attribution with secondary dimensions are largely disorganized or not available.

Screenshots

 No screenshots provided
1 of 4
2 of 4
3 of 4
4 of 4
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
Clicky
No screenshots provided
IBM Watson Customer Experience Analytics

Videos

 No videos provided

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

No videos provided
Clicky
No videos provided
IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Matomo (Formerly Piwik)
No videos provided

Downloads

Clicky
No downloads provided
Matomo (Formerly Piwik)
No downloads provided
Request More InformationRequest More InformationAsk IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience AnalyticsAsk Matomo (formerly Piwik) a QuestionContact Matomo (formerly Piwik)