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Compare Clicky, IBM Watson Customer Experience Analytics, and Heap

Pricing

 
Free
$0
FREE
Free
$0
per month
 
Pro
$9.99
per month
Enterprise
Custom
 
Pro Plus
$14.99
per month
 
Pro Platinum
$19.99
per month
 
Custom
Contact Clicky
 
Free Trial Unavailable
Free Trial
Free Trial
Clicky
Free
$0FREE
Pro
$9.99per month
Pro Plus
$14.99per month
Pro Platinum
$19.99per month
Custom
Contact Clicky
Free Trial Unavailable
IBM Watson Customer Experience Analytics
Free Trial
Heap
Free
$0per month
Enterprise
Custom
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
7.6
8.3
Ease of Use
Ease of Use
9.1
7.3
8.0
Ease of Setup
Ease of Setup
9.5
7.8
9.0
Ease of Admin
Ease of Admin
9.3
7.7
8.3
Quality of Support
Quality of Support
8.1
7.9
8.3
Ease of Doing Business With
Ease of Doing Business With
8.8
8.1
8.4
Product Direction (% positive)
Product Direction (% positive)
6.8
8.2
8.8
Meets Requirements
Clicky
8.8
IBM Watson Customer Experience Analytics
7.6
Heap
8.3
Ease of Use
Clicky
9.1
IBM Watson Customer Experience Analytics
7.3
Heap
8.0
Ease of Setup
Clicky
9.5
IBM Watson Customer Experience Analytics
7.8
Heap
9.0
Ease of Admin
Clicky
9.3
IBM Watson Customer Experience Analytics
7.7
Heap
8.3
Quality of Support
Clicky
8.1
IBM Watson Customer Experience Analytics
7.9
Heap
8.3
Ease of Doing Business With
Clicky
8.8
IBM Watson Customer Experience Analytics
8.1
Heap
8.4
Product Direction (% positive)
Clicky
6.8
IBM Watson Customer Experience Analytics
8.2
Heap
8.8

Features

Metrics
Sessions - Digital Analytics
Clicky
9.4
IBM Watson Customer Experience Analytics
8.3
Heap
8.6
Engagement
Clicky
9.4
IBM Watson Customer Experience Analytics
7.9
Heap
8.1
Entry and Exit Pages
Clicky
9.4
IBM Watson Customer Experience Analytics
7.2
Heap
7.9
Standard Event Tracking
Clicky
8.7
IBM Watson Customer Experience Analytics
8.1
Heap
9.1
Custom Event Tracking
Clicky
8.0
IBM Watson Customer Experience Analytics
6.9
Heap
8.6
Retention
Clicky
8.3
IBM Watson Customer Experience Analytics
7.2
Heap
7.7
Return
Clicky
8.3
IBM Watson Customer Experience Analytics
7.2
Heap
7.8
Conversions
Clicky
9.0
IBM Watson Customer Experience Analytics
6.7
Heap
8.2
Funnels
Clicky
7.8
IBM Watson Customer Experience Analytics
7.5
Heap
8.5
Reporting
Real-Time Reporting
Clicky
9.7
IBM Watson Customer Experience Analytics
Not enough data available
Heap
8.5
Trending
Clicky
7.7
IBM Watson Customer Experience Analytics
8.6
Heap
7.5
Retroactive Reporting
Clicky
8.5
IBM Watson Customer Experience Analytics
8.3
Heap
8.8
Segmentation
Clicky
8.6
IBM Watson Customer Experience Analytics
8.1
Heap
7.9
Mobile Reporting
Clicky
8.1
IBM Watson Customer Experience Analytics
Not enough data available
Heap
8.0
Unification Across Devices
Clicky
6.7
IBM Watson Customer Experience Analytics
8.0
Heap
8.3
Custom Reports and Dashboards
Clicky
7.8
IBM Watson Customer Experience Analytics
6.7
Heap
7.8
Other
User Data
Clicky
8.9
IBM Watson Customer Experience Analytics
7.1
Heap
8.1
Site Search Reporting
Clicky
8.5
IBM Watson Customer Experience Analytics
6.4
Heap
7.3
Load Time Monitoring
Clicky
7.7
IBM Watson Customer Experience Analytics
Not enough data available
Heap
7.5
Campaign Tracking
Clicky
8.3
IBM Watson Customer Experience Analytics
Not enough data available
Heap
8.0
E-Commerce
Clicky
7.1
IBM Watson Customer Experience Analytics
Not enough data available
Heap
7.5
Promotional Messages
Clicky
7.3
IBM Watson Customer Experience Analytics
Not enough data available
Heap
Not enough data available
Administration Alerts
Clicky
7.5
IBM Watson Customer Experience Analytics
6.9
Heap
Not enough data available
Administration
Performance and Reliability
Clicky
9.0
IBM Watson Customer Experience Analytics
6.9
Heap
8.1
User, Role, and Access Management
Clicky
8.8
IBM Watson Customer Experience Analytics
7.1
Heap
8.1
API / Integrations
Clicky
8.0
IBM Watson Customer Experience Analytics
5.8
Heap
8.0
QA Testing
Clicky
Not enough data available
IBM Watson Customer Experience Analytics
7.0
Heap
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
83.3%
10.5%
56.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
8.3%
21.1%
34.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
68.4%
8.7%
Clicky
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%
IBM Watson Customer Experience Analytics
Small-Business
10.5%
Mid-Market
21.1%
Enterprise
68.4%
Heap
Small-Business
56.5%
Mid-Market
34.8%
Enterprise
8.7%

Reviewers' Industry

 
Marketing and Advertising
25.0%
Retail
12.5%
Internet
24.5%
 
Internet
16.7%
Food & Beverages
12.5%
Computer Software
14.4%
 
Design
16.7%
Banking
12.5%
Information Technology and Services
13.7%
 
Writing and Editing
8.3%
Staffing and Recruiting
8.3%
Marketing and Advertising
12.9%
 
Wholesale
8.3%
Oil & Energy
8.3%
Insurance
2.2%
 
Other
25.0%
Other
45.8%
Other
32.4%
Clicky
Marketing and Advertising
25.0%
Internet
16.7%
Design
16.7%
Writing and Editing
8.3%
Wholesale
8.3%
Other
25.0%
IBM Watson Customer Experience Analytics
Retail
12.5%
Food & Beverages
12.5%
Banking
12.5%
Staffing and Recruiting
8.3%
Oil & Energy
8.3%
Other
45.8%
Heap
Internet
24.5%
Computer Software
14.4%
Information Technology and Services
13.7%
Marketing and Advertising
12.9%
Insurance
2.2%
Other
32.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Sharon H.
User in Writing and Editing

I use Clicky on many sites to get in-depth, real-time analytics. I particularly like the easy to read charts and the breadth of information that's available. It's so user-friendly that even if you're new to using it, you can get meaningful data. It's easy...

G2 User

Best in class security, control, and re-use of insights that works for more than just design or marketing teams. Powerful for developers, product management, compliance, risk and many others.

Abdurashid A.
Administrator in Internet

Its simplicity, scope, flexibility and total cost of ownership. Having spent over a month with Mixpanel in an effort to get something out of it and get use to how it works, it has led to many frustrations and lost opportunities due to complexity of the app...

Most Helpful Critical Review
Most Helpful Critical Review
David E.
Administrator in Internet

I do not believe this can compete with the feature rich google analytics platform but then again I gthink it is for a different need. So all in all it is still good.

G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Anne M.
User in Financial Services

The inaccuracies (#s will jump) over time, I record HEAP data daily/weekly/monthly and when I go back to see it I notice there are something slight or LARGE changes in the numbers I also dislike how easily it is to pull inaccurate information if your...

 
Clicky
Most Helpful Favorable Review
Sharon H.
User in Writing and Editing

I use Clicky on many sites to get in-depth, real-time analytics. I particularly like the easy to read charts and the breadth of information that's available. It's so user-friendly that even if you're new to using it, you can get meaningful data. It's easy...

Most Helpful Critical Review
David E.
Administrator in Internet

I do not believe this can compete with the feature rich google analytics platform but then again I gthink it is for a different need. So all in all it is still good.

IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
G2 User

Best in class security, control, and re-use of insights that works for more than just design or marketing teams. Powerful for developers, product management, compliance, risk and many others.

Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Heap
Most Helpful Favorable Review
Abdurashid A.
Administrator in Internet

Its simplicity, scope, flexibility and total cost of ownership. Having spent over a month with Mixpanel in an effort to get something out of it and get use to how it works, it has led to many frustrations and lost opportunities due to complexity of the app...

Most Helpful Critical Review
Anne M.
User in Financial Services

The inaccuracies (#s will jump) over time, I record HEAP data daily/weekly/monthly and when I go back to see it I notice there are something slight or LARGE changes in the numbers I also dislike how easily it is to pull inaccurate information if your...

Screenshots

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Clicky
No screenshots provided
IBM Watson Customer Experience Analytics

Videos

 No videos provided

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

No videos provided
Clicky
No videos provided
IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Heap
No videos provided

Downloads

Clicky
No downloads provided
Heap
No downloads provided
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