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Compare Clicky, IBM Watson Customer Experience Analytics, and Google Analytics

Pricing

 
Free
$0
FREE
 
Pro
$9.99
per month
 
Pro Plus
$14.99
per month
 
Pro Platinum
$19.99
per month
 
Custom
Contact Clicky
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Clicky
Free
$0FREE
Pro
$9.99per month
Pro Plus
$14.99per month
Pro Platinum
$19.99per month
Custom
Contact Clicky
Free Trial Unavailable
IBM Watson Customer Experience Analytics
Free Trial
Google Analytics
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.8
7.6
9.0
Ease of Use
Ease of Use
9.1
7.3
7.6
Ease of Setup
Ease of Setup
9.5
7.8
7.8
Ease of Admin
Ease of Admin
9.3
7.7
8.1
Quality of Support
Quality of Support
8.1
7.9
7.3
Ease of Doing Business With
Ease of Doing Business With
8.8
8.1
8.2
Product Direction (% positive)
Product Direction (% positive)
6.8
8.2
8.4
Meets Requirements
Clicky
8.8
IBM Watson Customer Experience Analytics
7.6
Google Analytics
9.0
Ease of Use
Clicky
9.1
IBM Watson Customer Experience Analytics
7.3
Google Analytics
7.6
Ease of Setup
Clicky
9.5
IBM Watson Customer Experience Analytics
7.8
Google Analytics
7.8
Ease of Admin
Clicky
9.3
IBM Watson Customer Experience Analytics
7.7
Google Analytics
8.1
Quality of Support
Clicky
8.1
IBM Watson Customer Experience Analytics
7.9
Google Analytics
7.3
Ease of Doing Business With
Clicky
8.8
IBM Watson Customer Experience Analytics
8.1
Google Analytics
8.2
Product Direction (% positive)
Clicky
6.8
IBM Watson Customer Experience Analytics
8.2
Google Analytics
8.4

Features

Metrics
Sessions - Digital Analytics
Clicky
9.4
IBM Watson Customer Experience Analytics
8.3
Google Analytics
9.0
Engagement
Clicky
9.4
IBM Watson Customer Experience Analytics
7.9
Google Analytics
8.7
Entry and Exit Pages
Clicky
9.4
IBM Watson Customer Experience Analytics
7.2
Google Analytics
8.7
Standard Event Tracking
Clicky
8.7
IBM Watson Customer Experience Analytics
8.1
Google Analytics
8.5
Custom Event Tracking
Clicky
8.0
IBM Watson Customer Experience Analytics
6.9
Google Analytics
8.3
Retention
Clicky
8.3
IBM Watson Customer Experience Analytics
7.2
Google Analytics
8.3
Return
Clicky
8.3
IBM Watson Customer Experience Analytics
7.2
Google Analytics
8.4
Conversions
Clicky
9.0
IBM Watson Customer Experience Analytics
6.7
Google Analytics
8.5
Funnels
Clicky
7.8
IBM Watson Customer Experience Analytics
7.5
Google Analytics
8.1
Reporting
Real-Time Reporting
Clicky
9.7
IBM Watson Customer Experience Analytics
Not enough data available
Google Analytics
8.7
Trending
Clicky
7.7
IBM Watson Customer Experience Analytics
8.6
Google Analytics
8.5
Retroactive Reporting
Clicky
8.5
IBM Watson Customer Experience Analytics
8.3
Google Analytics
8.2
Segmentation
Clicky
8.6
IBM Watson Customer Experience Analytics
8.1
Google Analytics
8.3
Mobile Reporting
Clicky
8.1
IBM Watson Customer Experience Analytics
Not enough data available
Google Analytics
8.5
Unification Across Devices
Clicky
6.7
IBM Watson Customer Experience Analytics
8.0
Google Analytics
8.2
Custom Reports and Dashboards
Clicky
7.8
IBM Watson Customer Experience Analytics
6.7
Google Analytics
8.5
Other
User Data
Clicky
8.9
IBM Watson Customer Experience Analytics
7.1
Google Analytics
8.4
Site Search Reporting
Clicky
8.5
IBM Watson Customer Experience Analytics
6.4
Google Analytics
8.5
Load Time Monitoring
Clicky
7.7
IBM Watson Customer Experience Analytics
Not enough data available
Google Analytics
8.3
Campaign Tracking
Clicky
8.3
IBM Watson Customer Experience Analytics
Not enough data available
Google Analytics
8.7
E-Commerce
Clicky
7.1
IBM Watson Customer Experience Analytics
Not enough data available
Google Analytics
8.4
Promotional Messages
Clicky
7.3
IBM Watson Customer Experience Analytics
Not enough data available
Google Analytics
8.0
Administration Alerts
Clicky
7.5
IBM Watson Customer Experience Analytics
6.9
Google Analytics
8.2
Administration
Performance and Reliability
Clicky
9.0
IBM Watson Customer Experience Analytics
6.9
Google Analytics
8.9
User, Role, and Access Management
Clicky
8.8
IBM Watson Customer Experience Analytics
7.1
Google Analytics
8.9
API / Integrations
Clicky
8.0
IBM Watson Customer Experience Analytics
5.8
Google Analytics
8.4
QA Testing
Clicky
Not enough data available
IBM Watson Customer Experience Analytics
7.0
Google Analytics
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
83.3%
10.5%
60.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
8.3%
21.1%
27.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
68.4%
11.9%
Clicky
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%
IBM Watson Customer Experience Analytics
Small-Business
10.5%
Mid-Market
21.1%
Enterprise
68.4%
Google Analytics
Small-Business
60.6%
Mid-Market
27.5%
Enterprise
11.9%

Reviewers' Industry

 
Marketing and Advertising
25.0%
Retail
12.5%
Marketing and Advertising
22.1%
 
Internet
16.7%
Food & Beverages
12.5%
Information Technology and Services
6.8%
 
Design
16.7%
Banking
12.5%
Computer Software
6.8%
 
Writing and Editing
8.3%
Staffing and Recruiting
8.3%
Internet
6.1%
 
Wholesale
8.3%
Oil & Energy
8.3%
Higher Education
3.0%
 
Other
25.0%
Other
45.8%
Other
55.2%
Clicky
Marketing and Advertising
25.0%
Internet
16.7%
Design
16.7%
Writing and Editing
8.3%
Wholesale
8.3%
Other
25.0%
IBM Watson Customer Experience Analytics
Retail
12.5%
Food & Beverages
12.5%
Banking
12.5%
Staffing and Recruiting
8.3%
Oil & Energy
8.3%
Other
45.8%
Google Analytics
Marketing and Advertising
22.1%
Information Technology and Services
6.8%
Computer Software
6.8%
Internet
6.1%
Higher Education
3.0%
Other
55.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Sharon H.
User in Writing and Editing

I use Clicky on many sites to get in-depth, real-time analytics. I particularly like the easy to read charts and the breadth of information that's available. It's so user-friendly that even if you're new to using it, you can get meaningful data. It's easy...

G2 User

it gives an insight of the customer experience and also easily understand what the customer is experiencing

Kristin H.
Administrator in Higher Education

Google Analytics is the gold standard for free web analytics. As clean as it is comprehensive, this tool allows you to track, organize, and report information relatively easily.

Most Helpful Critical Review
Most Helpful Critical Review
David E.
Administrator in Internet

I do not believe this can compete with the feature rich google analytics platform but then again I gthink it is for a different need. So all in all it is still good.

G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Jill A.
Administrator in Internet

It doesn't play so well with other systems, and is not the most reliable when it comes to reporting accuracy. The info you can gather from google analytics is relatively simplistic and still requires a lot of manual processes to get the big picture.

 
Clicky
Most Helpful Favorable Review
Sharon H.
User in Writing and Editing

I use Clicky on many sites to get in-depth, real-time analytics. I particularly like the easy to read charts and the breadth of information that's available. It's so user-friendly that even if you're new to using it, you can get meaningful data. It's easy...

Most Helpful Critical Review
David E.
Administrator in Internet

I do not believe this can compete with the feature rich google analytics platform but then again I gthink it is for a different need. So all in all it is still good.

IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
G2 User

it gives an insight of the customer experience and also easily understand what the customer is experiencing

Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Google Analytics
Most Helpful Favorable Review
Kristin H.
Administrator in Higher Education

Google Analytics is the gold standard for free web analytics. As clean as it is comprehensive, this tool allows you to track, organize, and report information relatively easily.

Most Helpful Critical Review
Jill A.
Administrator in Internet

It doesn't play so well with other systems, and is not the most reliable when it comes to reporting accuracy. The info you can gather from google analytics is relatively simplistic and still requires a lot of manual processes to get the big picture.

Screenshots

 No screenshots provided
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Clicky
No screenshots provided
IBM Watson Customer Experience Analytics
Google Analytics

Videos

 No videos provided

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

No videos provided
Clicky
No videos provided
IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Google Analytics
No videos provided

Downloads

Clicky
No downloads provided
Google Analytics
No downloads provided
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