Compare Clicky, Heap, and Pendo

Pricing

 
Free
$0
FREE
Free
$0
per month
 
Pro
$9.99
per month
Enterprise
Custom
 
Pro Plus
$14.99
per month
 
Pro Platinum
$19.99
per month
 
Custom
Contact Clicky
 
Free Trial Unavailable
Free Trial
Free Trial
Clicky
Free
$0FREE
Pro
$9.99per month
Pro Plus
$14.99per month
Pro Platinum
$19.99per month
Custom
Contact Clicky
Free Trial Unavailable
Heap
Free
$0per month
Enterprise
Custom
Free Trial
Pendo
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.3
8.7
Ease of Use
Ease of Use
9.2
8.0
8.2
Ease of Setup
Ease of Setup
9.6
9.0
8.1
Ease of Admin
Ease of Admin
9.4
8.4
8.6
Quality of Support
Quality of Support
8.3
8.3
8.8
Ease of Doing Business With
Ease of Doing Business With
9.0
8.3
9.3
Product Direction (% positive)
Product Direction (% positive)
7.1
8.7
9.3
Meets Requirements
Clicky
8.9
Heap
8.3
Pendo
8.7
Ease of Use
Clicky
9.2
Heap
8.0
Pendo
8.2
Ease of Setup
Clicky
9.6
Heap
9.0
Pendo
8.1
Ease of Admin
Clicky
9.4
Heap
8.4
Pendo
8.6
Quality of Support
Clicky
8.3
Heap
8.3
Pendo
8.8
Ease of Doing Business With
Clicky
9.0
Heap
8.3
Pendo
9.3
Product Direction (% positive)
Clicky
7.1
Heap
8.7
Pendo
9.3

Features

Metrics
Sessions - Digital Analytics
Clicky
9.4
Heap
8.6
Pendo
8.5
Engagement
Clicky
9.3
Heap
8.1
Pendo
8.6
Entry and Exit Pages
Clicky
9.4
Heap
7.9
Pendo
8.5
Standard Event Tracking
Clicky
8.8
Heap
9.1
Pendo
8.7
Custom Event Tracking
Clicky
8.2
Heap
8.6
Pendo
8.6
Retention
Clicky
8.3
Heap
7.7
Pendo
7.9
Return
Clicky
8.3
Heap
7.9
Pendo
8.0
Conversions
Clicky
9.1
Heap
8.2
Pendo
8.4
Funnels
Clicky
8.1
Heap
8.5
Pendo
8.3
Reporting
Real-Time Reporting
Clicky
9.7
Heap
8.5
Pendo
7.8
Trending
Clicky
7.6
Heap
7.4
Pendo
8.4
Retroactive Reporting
Clicky
8.5
Heap
8.7
Pendo
8.7
Segmentation
Clicky
8.6
Heap
7.9
Pendo
8.7
Mobile Reporting
Clicky
8.1
Heap
8.0
Pendo
7.7
Unification Across Devices
Clicky
6.7
Heap
8.3
Pendo
7.7
Custom Reports and Dashboards
Clicky
8.0
Heap
7.8
Pendo
7.7
Other
User Data
Clicky
8.8
Heap
8.1
Pendo
8.8
Site Search Reporting
Clicky
8.5
Heap
7.5
Pendo
7.7
Load Time Monitoring
Clicky
8.0
Heap
7.5
Pendo
6.8
Campaign Tracking
Clicky
8.3
Heap
8.0
Pendo
7.4
E-Commerce
Clicky
7.1
Heap
7.4
Pendo
5.3
Promotional Messages
Clicky
7.5
Heap
Not enough data available
Pendo
8.6
Administration Alerts
Clicky
7.8
Heap
Not enough data available
Pendo
8.5
Administration
API / Integrations
Clicky
8.3
Heap
8.0
Pendo
8.0
QA Testing
Clicky
Not enough data available
Heap
Not enough data available
Pendo
8.0
Performance and Reliability
Clicky
8.9
Heap
8.2
Pendo
8.3
User, Role, and Access Management
Clicky
9.0
Heap
8.1
Pendo
8.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
84.6%
55.9%
15.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
7.7%
34.7%
70.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.7%
9.3%
14.0%
Clicky
Small-Business
84.6%
Mid-Market
7.7%
Enterprise
7.7%
Heap
Small-Business
55.9%
Mid-Market
34.7%
Enterprise
9.3%
Pendo
Small-Business
15.2%
Mid-Market
70.7%
Enterprise
14.0%

Reviewers' Industry

 
Marketing and Advertising
23.1%
Internet
22.0%
Computer Software
43.3%
 
Internet
23.1%
Computer Software
16.1%
Information Technology and Services
13.4%
 
Design
15.4%
Marketing and Advertising
12.7%
Marketing and Advertising
8.5%
 
Writing and Editing
7.7%
Information Technology and Services
12.7%
Internet
5.5%
 
Wholesale
7.7%
Insurance
2.5%
Human Resources
3.7%
 
Other
23.1%
Other
33.9%
Other
25.6%
Clicky
Marketing and Advertising
23.1%
Internet
23.1%
Design
15.4%
Writing and Editing
7.7%
Wholesale
7.7%
Other
23.1%
Heap
Internet
22.0%
Computer Software
16.1%
Marketing and Advertising
12.7%
Information Technology and Services
12.7%
Insurance
2.5%
Other
33.9%
Pendo
Computer Software
43.3%
Information Technology and Services
13.4%
Marketing and Advertising
8.5%
Internet
5.5%
Human Resources
3.7%
Other
25.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Sharon H.
User in Writing and Editing

I use Clicky on many sites to get in-depth, real-time analytics. I particularly like the easy to read charts and the breadth of information that's available. It's so user-friendly that even if you're new to using it, you can get meaningful data. It's easy...

G2 User in Internet

Heap takes a unique approach to web interaction tracking. Unlike many other web analytics tools, Heap collects every action a user takes on each of your site's pages by default. It's up to you to organize the data, but you can define individual actions on...

Allie J.
User

Pendo allows you to track customer visits and clicks on page elements, pages, or a set of pages. It's been very helpful to find out if customers are following the intended journey, and if not, where they are going astray. This has allowed my team to...

Most Helpful Critical Review
Most Helpful Critical Review
David E.
Administrator in Internet

I do not believe this can compete with the feature rich google analytics platform but then again I gthink it is for a different need. So all in all it is still good.

David M.
Administrator in Commercial Real Estate

We setup heap, mixpanel, calq, google analytics and sentry to trial various metrics/reporting. They all have similar API/SDK calls but heap ended up being the hardest to integrate by far due to its unnecessarily opinionated JS snippet making it incompatible...

G2 User in Computer Software

I've been using the tool actively for over two years now and in that time they've added an impressive amount of new functionality. Being so familiar with the product, I'm acutely aware of all its shortcomings of which there are many. Namely, a truly...

 
Clicky
Most Helpful Favorable Review
Sharon H.
User in Writing and Editing

I use Clicky on many sites to get in-depth, real-time analytics. I particularly like the easy to read charts and the breadth of information that's available. It's so user-friendly that even if you're new to using it, you can get meaningful data. It's easy...

Most Helpful Critical Review
David E.
Administrator in Internet

I do not believe this can compete with the feature rich google analytics platform but then again I gthink it is for a different need. So all in all it is still good.

Heap
Most Helpful Favorable Review
G2 User in Internet

Heap takes a unique approach to web interaction tracking. Unlike many other web analytics tools, Heap collects every action a user takes on each of your site's pages by default. It's up to you to organize the data, but you can define individual actions on...

Most Helpful Critical Review
David M.
Administrator in Commercial Real Estate

We setup heap, mixpanel, calq, google analytics and sentry to trial various metrics/reporting. They all have similar API/SDK calls but heap ended up being the hardest to integrate by far due to its unnecessarily opinionated JS snippet making it incompatible...

Pendo
Most Helpful Favorable Review
Allie J.
User

Pendo allows you to track customer visits and clicks on page elements, pages, or a set of pages. It's been very helpful to find out if customers are following the intended journey, and if not, where they are going astray. This has allowed my team to...

Most Helpful Critical Review
G2 User in Computer Software

I've been using the tool actively for over two years now and in that time they've added an impressive amount of new functionality. Being so familiar with the product, I'm acutely aware of all its shortcomings of which there are many. Namely, a truly...

Screenshots

 No screenshots provided
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 No videos provided


The New Standard in Tracking Customer Data

Heap automatically captures every web, mobile, and cloud interaction: clicks, submits, transactions, emails, and more. Retroactively analyze your data without writing code.

See how Heap provided Opploans a 5% lift in conversion rate with their applications which resulted in a eight-figure win!

Read more about this case study: https://heap.io/customer-stories/opploans-video-success-story

Build products customers love with Pendo's integrated platform. Without any coding Pendo helps product managers identify trends, gather feedback, and guide users every day.

Clicky
No videos provided
Heap


The New Standard in Tracking Customer Data

Heap automatically captures every web, mobile, and cloud interaction: clicks, submits, transactions, emails, and more. Retroactively analyze your data without writing code.

See how Heap provided Opploans a 5% lift in conversion rate with their applications which resulted in a eight-figure win!

Read more about this case study: https://heap.io/customer-stories/opploans-video-success-story

Pendo

Build products customers love with Pendo's integrated platform. Without any coding Pendo helps product managers identify trends, gather feedback, and guide users every day.

Request More InformationRequest More InformationAsk Heap a QuestionContact HeapAsk Pendo a QuestionContact Pendo
Add Product
Clicky
Clicky
Heap
Heap
Optimized for quick response
Pendo
Pendo
Optimized for quick response