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At a Glance
Market Segments
Small-Business (78.1% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
Free
$19.00 1 user per month billed annually
ClickUp
Star Rating
(10,827)4.7 out of 5
Market Segments
Small-Business (78.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansZendesk for Customer Service
Star Rating
(6,659)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in its Help Desk functionality, scoring a solid 9.0, which reviewers mention as a key feature for managing customer inquiries effectively. In contrast, ClickUp's Help Desk score of 8.4 indicates it may not be as robust in this area.
- Reviewers mention that ClickUp shines in its Task Execution capabilities, achieving a score of 9.2, which users say allows for seamless project management and task tracking. Zendesk Support Suite, with a score of 7.5, falls short in this aspect, indicating a less effective task management experience.
- Users on G2 highlight ClickUp's superior Personalization features, scoring 9.5, which allows for tailored user experiences. In comparison, Zendesk Support Suite's score of 8.3 suggests it offers less flexibility in customizing user interactions.
- Reviewers mention that ClickUp's Quality of Support is rated at 8.9, with users praising the responsiveness and helpfulness of the support team. Zendesk Support Suite, while still strong at 8.4, may not provide the same level of support satisfaction.
- G2 users report that ClickUp's Product Direction is highly rated at 9.5, indicating a strong commitment to innovation and user feedback. In contrast, Zendesk Support Suite's score of 8.0 suggests it may not be as forward-thinking in its development roadmap.
- Users say that ClickUp's Integration capabilities score 8.9, allowing for a wide range of third-party connections, which enhances its usability. Zendesk Support Suite, with a score of 8.3, may not offer the same breadth of integration options, potentially limiting its functionality in diverse environments.
Pricing
Entry-Level Pricing
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
ClickUp
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.9
8,012
8.6
5,116
Ease of Use
8.5
8,185
8.6
5,160
Ease of Setup
8.2
5,119
8.0
3,184
Ease of Admin
8.6
4,620
8.2
3,073
Quality of Support
8.9
6,469
8.4
4,794
Has the product been a good partner in doing business?
9.0
4,261
8.4
2,999
Product Direction (% positive)
9.5
7,654
8.0
4,770
Features by Category
Ticket and Case Management
Not enough data
8.8
2550
|
Verified
Not enough data
8.7
2565
|
Verified
Not enough data
8.5
2492
|
Verified
Not enough data
8.4
2337
|
Verified
Not enough data
8.2
1921
|
Verified
Not enough data
8.4
2398
|
Verified
Not enough data
8.6
2386
|
Verified
Not enough data
8.3
1853
|
Verified
Generative AI
Not enough data
7.6
384
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
245
Not enough data
7.9
245
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2060
|
Verified
Not enough data
8.8
2309
|
Verified
Not enough data
8.4
1724
|
Verified
Not enough data
8.0
1428
|
Verified
Not enough data
8.0
1313
|
Verified
Platform
Not enough data
7.8
1387
|
Verified
Not enough data
8.0
1777
|
Verified
Not enough data
8.3
1947
|
Verified
Not enough data
8.2
1739
|
Verified
Not enough data
7.9
2339
|
Verified
Not enough data
8.0
2407
|
Verified
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tasks
9.3
3598
|
Verified
Not enough data
9.3
3688
|
Verified
Not enough data
9.1
3648
|
Verified
Not enough data
9.2
3592
|
Verified
Not enough data
8.5
3225
|
Verified
Not enough data
8.3
2701
|
Verified
Not enough data
8.7
3411
|
Verified
Not enough data
8.7
3244
|
Verified
Not enough data
Projects
9.0
2856
|
Verified
Not enough data
8.7
2344
|
Verified
Not enough data
8.3
2293
|
Verified
Not enough data
8.6
2816
|
Verified
Not enough data
9.0
2962
|
Verified
Not enough data
7.8
1753
|
Verified
Not enough data
8.3
1946
Not enough data
8.5
2769
|
Verified
Not enough data
7.9
1675
|
Verified
Not enough data
8.1
1955
|
Verified
Not enough data
8.3
1776
|
Verified
Not enough data
Resource Management
8.2
2096
|
Verified
Not enough data
8.3
2267
|
Verified
Not enough data
8.7
2756
|
Verified
Not enough data
Project Monitoring
8.2
1792
|
Verified
Not enough data
8.3
1886
|
Verified
Not enough data
8.3
2709
|
Verified
Not enough data
Generative AI
7.5
652
Not enough data
7.6
639
Not enough data
Agentic AI - Project Management
7.9
112
Not enough data
7.9
112
Not enough data
7.8
112
Not enough data
7.7
113
Not enough data
7.8
111
Not enough data
7.7
110
Not enough data
7.8
110
Not enough data
Core Conversational Capabilities - AI Chatbots
9.2
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Data
9.7
5
Not enough data
9.7
5
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
9.4
6
Not enough data
9.2
6
Not enough data
Learning
8.7
5
Not enough data
9.0
5
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
9.3
5
Not enough data
9.0
5
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
9.3
5
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
Agentic AI - AI Chatbots
9.3
5
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
Monitoring & Improvement - AI Chatbots
9.0
5
Not enough data
Reliability & Safety - AI Chatbots
9.3
5
Not enough data
Portfolio Management
8.3
641
Not enough data
9.0
899
Not enough data
8.6
732
Not enough data
8.2
601
Not enough data
Project Management
8.4
919
Not enough data
8.9
1000
Not enough data
8.4
676
Not enough data
Resource Management
8.4
644
Not enough data
8.5
672
Not enough data
8.5
717
Not enough data
Data & Analytics
8.2
653
Not enough data
8.4
757
Not enough data
8.2
804
Not enough data
7.7
528
Not enough data
Strategy - Project and Portfolio Management
7.6
179
Not enough data
8.2
179
Not enough data
8.4
182
Not enough data
8.4
187
Not enough data
8.4
177
Not enough data
8.3
188
Not enough data
7.9
171
Not enough data
8.2
174
Not enough data
8.1
185
Not enough data
8.5
179
Not enough data
Administration
8.6
167
Not enough data
8.3
150
Not enough data
8.2
176
Not enough data
Service Desk
8.4
178
Not enough data
8.3
181
Not enough data
8.8
204
Not enough data
Management
8.3
177
Not enough data
8.6
172
Not enough data
8.5
172
Not enough data
8.5
141
Not enough data
8.4
127
Not enough data
Functionality
8.5
168
Not enough data
8.3
149
Not enough data
8.4
175
Not enough data
8.5
186
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.7
14
Not enough data
8.0
14
Not enough data
8.3
14
Not enough data
7.9
14
Not enough data
8.1
14
Not enough data
7.7
14
Not enough data
8.0
14
Not enough data
Business Instant Messaging
9.0
290
Not enough data
9.0
319
Not enough data
8.9
307
Not enough data
Business Instant Messaging
8.2
154
Not enough data
8.1
157
Not enough data
Business Instant Messaging
8.1
288
Not enough data
9.2
305
Not enough data
8.8
278
Not enough data
Generative AI - Business Instant Messaging
8.6
45
Not enough data
AI - Business Instant Messaging
8.3
45
Not enough data
8.4
45
Not enough data
8.0
46
Not enough data
8.5
43
Not enough data
Agentic AI - Business Instant Messaging
8.1
26
Not enough data
8.5
26
Not enough data
Grammar
9.8
7
Not enough data
9.8
7
Not enough data
9.8
7
Not enough data
Formatting
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
9.0
5
Not enough data
9.3
5
Not enough data
7.7
5
Not enough data
Product Type
9.7
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Design Tools
7.9
457
Not enough data
8.3
518
Not enough data
8.3
526
Not enough data
8.5
569
Not enough data
8.7
596
Not enough data
Communication Tools
8.4
351
Not enough data
9.1
517
Not enough data
Integrations
8.2
317
Not enough data
8.8
550
Not enough data
Software Offering
9.0
582
Not enough data
8.7
537
Not enough data
Feature Not Available
Not enough data
Agentic AI - Collaborative Whiteboard
7.9
33
Not enough data
8.4
33
Not enough data
7.9
33
Not enough data
Setup
8.7
1201
Not enough data
8.8
1248
Not enough data
8.5
1299
Not enough data
8.6
1456
Not enough data
Management
8.6
1300
Not enough data
8.3
908
Not enough data
8.2
1179
Not enough data
Generative AI
7.7
461
Not enough data
Agentic AI - Workflow Management
8.1
88
Not enough data
8.3
87
Not enough data
8.2
88
Not enough data
7.9
86
Not enough data
7.9
87
Not enough data
7.9
87
Not enough data
8.1
88
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Collaboration Tools
8.9
345
Not enough data
9.4
403
Not enough data
9.2
405
Not enough data
Visual Tools
8.5
387
Not enough data
8.8
353
Not enough data
8.4
328
Not enough data
Mind Map Availability
8.7
366
Not enough data
8.6
303
Not enough data
7.7
350
Not enough data
9.1
372
Not enough data
Agentic AI - Mind Mapping
8.1
21
Not enough data
7.8
21
Not enough data
Bug Reporting
8.4
573
Not enough data
8.4
538
Not enough data
8.6
582
Not enough data
Bug Monitoring
8.1
524
Not enough data
8.3
576
Not enough data
8.4
524
Not enough data
Agentic AI - Bug Tracking
7.5
45
Not enough data
7.7
44
Not enough data
7.5
46
Not enough data
Task Tracking
8.8
83
Not enough data
9.1
81
Not enough data
9.3
82
Not enough data
Checklist Options
9.0
80
Not enough data
9.0
81
Not enough data
8.5
75
Not enough data
Software Availability
8.8
80
Not enough data
8.9
80
Not enough data
8.2
78
Not enough data
9.2
77
Not enough data
Knowledge Pages
8.5
637
Not enough data
8.5
484
Not enough data
8.4
465
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
502
Not enough data
Knowledge Dissemination
Feature Not Available
Not enough data
8.5
572
Not enough data
8.9
602
Not enough data
8.6
633
Not enough data
8.5
556
Not enough data
8.4
496
Not enough data
9.0
580
Not enough data
8.4
470
Not enough data
8.6
425
Not enough data
Agentic AI - Knowledge Base
8.6
42
Not enough data
8.8
43
Not enough data
8.1
42
Not enough data
Communication
8.7
342
Not enough data
8.7
341
Not enough data
8.2
305
Not enough data
8.4
352
Not enough data
Goal Creation
8.7
342
Not enough data
8.7
355
Not enough data
8.2
329
Not enough data
8.9
367
Not enough data
Agentic AI - Objectives and Key Results (OKR)
9.0
29
Not enough data
8.9
29
Not enough data
Tasks
9.4
913
Not enough data
9.2
868
Not enough data
9.2
892
Not enough data
Agentic AI - Kanban Project Management
8.0
44
Not enough data
7.9
43
Not enough data
8.1
43
Not enough data
8.1
43
Not enough data
7.8
43
Not enough data
7.5
43
Not enough data
8.0
43
Not enough data
Kanban Boards
9.2
899
Not enough data
9.0
892
Not enough data
9.1
841
Not enough data
Planning
8.9
902
Not enough data
8.8
846
Not enough data
8.7
789
Not enough data
Platform Basics
8.8
591
Not enough data
9.3
688
Not enough data
8.8
661
Not enough data
7.9
422
Not enough data
8.7
592
Not enough data
8.8
644
Not enough data
Content Planning
9.0
666
Not enough data
9.4
712
Not enough data
Feature Not Available
Not enough data
Marketing Campaign Performance
8.1
428
Not enough data
8.9
626
Not enough data
Agentic AI - Marketing Calendar
8.2
29
Not enough data
8.4
29
Not enough data
8.3
30
Not enough data
8.3
30
Not enough data
Other Features
8.4
579
Not enough data
8.3
515
Not enough data
Login Options
8.8
78
Not enough data
8.6
74
Not enough data
Productivity
8.0
70
Not enough data
7.8
71
Not enough data
8.5
70
Not enough data
7.6
68
Not enough data
8.3
69
Not enough data
Customization
8.8
1210
Not enough data
9.0
76
Not enough data
8.1
71
Not enough data
Agentic AI - Unified Workspaces
7.6
50
Not enough data
7.8
50
Not enough data
Collaboration
8.9
188
Not enough data
8.7
187
Not enough data
8.9
224
Not enough data
8.9
160
Not enough data
Hardware
8.4
180
Not enough data
8.8
167
Not enough data
Security
8.8
225
Not enough data
9.0
177
Not enough data
Agentic AI - Visual Collaboration Platforms
8.0
17
Not enough data
8.2
17
Not enough data
Task Creation
9.2
3094
Not enough data
9.2
3252
Not enough data
8.9
3024
Not enough data
8.5
2338
Not enough data
Task Management
9.1
3118
Not enough data
9.2
3176
Not enough data
8.7
2769
Not enough data
8.8
2808
Not enough data
Generative AI
7.5
762
Not enough data
7.5
756
Not enough data
Compatibility
9.5
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
Agentic AI - Enterprise Search Software
7.0
5
Not enough data
7.0
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
6.7
5
Not enough data
7.0
5
Not enough data
Search Queries
8.3
7
Not enough data
9.3
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
9.0
7
Not enough data
AI powered search - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.8
7
Not enough data
9.0
7
Not enough data
9.0
7
Not enough data
Compatibility - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
8.7
2002
Not enough data
8.8
2202
Not enough data
8.3
1614
Not enough data
Administration
8.5
1997
Not enough data
8.6
1713
Not enough data
9.2
2086
Not enough data
Project management
9.2
2359
Not enough data
8.7
2064
Not enough data
9.1
2187
Not enough data
9.0
2195
Not enough data
8.9
2031
Not enough data
8.3
1352
Not enough data
8.4
2061
Not enough data
Workload
8.5
1573
Not enough data
9.0
2119
Not enough data
8.7
1939
Not enough data
8.4
1585
Not enough data
Communication & Collaboration
8.4
1658
Not enough data
8.2
1888
Not enough data
9.0
2014
Not enough data
Cost Management
8.0
1231
Not enough data
8.2
1419
Not enough data
7.9
1168
Not enough data
Integration
8.1
1166
Not enough data
8.1
1215
Not enough data
7.9
1177
Not enough data
Generative AI
7.5
523
Not enough data
7.6
533
Not enough data
Agentic AI - Work Management
7.8
130
Not enough data
7.9
128
Not enough data
7.8
127
Not enough data
7.9
127
Not enough data
Communication
7.6
1058
Not enough data
8.2
1109
Not enough data
7.9
932
Not enough data
8.2
1019
Not enough data
7.9
923
Not enough data
Content & Documents
8.6
1268
Not enough data
8.7
1333
Not enough data
8.4
1339
Not enough data
7.9
924
Not enough data
Controls
8.7
1273
Not enough data
8.1
711
Not enough data
8.6
1253
Not enough data
8.3
1278
Not enough data
8.1
1043
Not enough data
Project Management
9.3
1437
Not enough data
9.1
1372
Not enough data
9.0
1288
Not enough data
8.3
1181
Not enough data
Remote Collaboration
8.6
1070
Not enough data
8.8
1158
Not enough data
8.6
1162
Not enough data
7.5
851
Not enough data
Generative AI
7.5
456
Not enough data
7.6
447
Not enough data
Agentic AI - Project Collaboration
7.9
105
Not enough data
7.7
105
Not enough data
Responses
9.2
22
8.3
63
8.7
22
8.6
68
8.5
22
8.2
68
Automation - AI Agents
9.1
22
7.6
26
9.0
21
7.8
26
8.9
22
7.7
26
9.0
21
7.7
26
9.1
22
7.9
26
Platform
9.3
22
8.3
68
8.9
22
8.3
66
8.5
22
8.4
63
Autonomy - AI Agents
8.8
23
7.9
25
8.8
23
7.6
26
9.3
22
7.5
26
8.9
23
7.6
26
Generative AI
9.2
24
7.8
32
9.1
23
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
471
Not enough data
8.3
468
Not enough data
8.3
463
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Conversational Platform
Not enough data
8.1
859
Not enough data
8.3
716
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Calendar View
9.2
22
Not enough data
9.3
21
Not enough data
Shared Calendar
8.9
22
Not enough data
8.7
21
Not enough data
Accessibility
8.8
22
Not enough data
8.7
23
Not enough data
Integration
8.7
23
Not enough data
8.2
22
Not enough data
8.0
23
Not enough data
Notifications
8.3
22
Not enough data
8.8
22
Not enough data
Generative AI
8.0
20
Not enough data
8.0
20
Not enough data
7.7
20
Not enough data
Agentic AI - Calendar
7.5
19
Not enough data
Design
8.6
504
Not enough data
8.6
619
Not enough data
8.3
535
Not enough data
Collaboration
9.0
588
Not enough data
8.6
570
Not enough data
File Types
8.3
538
Not enough data
Feature Not Available
Not enough data
8.0
397
Not enough data
Edit & Revise
8.5
511
Not enough data
Feature Not Available
Not enough data
8.5
603
Not enough data
Integrate & Embed
8.5
604
Not enough data
8.6
435
Not enough data
8.6
534
Not enough data
Operating System
8.9
473
Not enough data
8.9
492
Not enough data
7.7
308
Not enough data
Generative AI
7.8
240
Not enough data
7.7
238
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Document Creation
7.5
34
Not enough data
Customization
8.9
376
Not enough data
8.2
272
Not enough data
7.8
227
Not enough data
8.5
324
Not enough data
Additional Functionality
8.6
305
Not enough data
7.1
222
Not enough data
8.6
361
Not enough data
7.4
178
Not enough data
8.2
223
Not enough data
Customer Support
Not enough data
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
207
Not enough data
Feature Not Available
Communication
Not enough data
8.6
950
|
Verified
Not enough data
8.5
964
|
Verified
Not enough data
8.1
720
Not enough data
8.5
737
|
Verified
Not enough data
8.0
520
Internal Use
Not enough data
8.0
1777
|
Verified
Not enough data
8.5
849
|
Verified
Not enough data
8.1
650
Not enough data
8.5
898
Not enough data
8.6
824
|
Verified
Not enough data
8.3
847
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1499
Not enough data
8.5
1436
Not enough data
8.0
1024
Not enough data
7.7
648
Not enough data
8.0
780
Self-Service Platform
Not enough data
8.2
828
Not enough data
8.2
841
Not enough data
7.7
658
Not enough data
8.2
806
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
741
Not enough data
8.9(won by default)
689
Channels
Not enough data
9.0(won by default)
740
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
563
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.2(won by default)
539
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Meeting Prep - AI Meeting Assistants
8.4
29
Not enough data
8.1
28
Not enough data
8.0
28
Not enough data
Meeting Automation - AI Meeting Assistants
8.6
28
Not enough data
8.1
27
Not enough data
8.8
27
Not enough data
Meeting Insights - AI Meeting Assistants
8.2
27
Not enough data
8.4
29
Not enough data
8.7
27
Not enough data
Accessibility - AI Meeting Assistants
8.3
27
Not enough data
8.7
28
Not enough data
8.8
28
Not enough data
Agentic AI - AI Meeting Assistants
8.3
22
Not enough data
7.6
22
Not enough data
8.3
22
Not enough data
8.4
22
Not enough data
Annotation Tools - Markup Software
9.1
23
Not enough data
8.5
21
Not enough data
8.6
22
Not enough data
8.7
22
Not enough data
Collaboration - Markup Software
9.2
22
Not enough data
9.2
22
Not enough data
9.1
23
Not enough data
9.3
23
Not enough data
Security - Markup Software
8.9
21
Not enough data
8.8
21
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Event Planning
7.7
37
Not enough data
8.4
37
Not enough data
8.0
37
Not enough data
7.8
36
Not enough data
Agentic AI - Note-Taking Software
8.6
22
Not enough data
Agentic AI - Employee Intranet
7.8
13
Not enough data
8.1
13
Not enough data
Action Item Detection - AI Note-taking Software
Not enough data
Not enough data
Not enough data
Not enough data
Automatic Transcription - AI Note-taking Software
Not enough data
Not enough data
Collaboration & Sharing - AI Note-taking Software
Not enough data
Not enough data
Language & Accent Support - AI Note-taking Software
Not enough data
Not enough data
Multi-Platform Integration - AI Note-taking Software
Not enough data
Not enough data
Privacy & Security Controls - AI Note-taking Software
Not enough data
Not enough data
Searchable Note Archives - AI Note-taking Software
Not enough data
Not enough data
Speaker Identification - AI Note-taking Software
Not enough data
Not enough data
Communication
8.1
930
Not enough data
7.8
813
Not enough data
8.1
821
Not enough data
Planning
8.6
1075
Not enough data
8.9
1179
Not enough data
8.9
1117
Not enough data
8.8
1210
Not enough data
8.0
768
Not enough data
Workflow Management
8.5
1114
Not enough data
8.8
1218
Not enough data
7.8
763
Not enough data
8.0
757
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Tracking
8.2
1153
Not enough data
8.8
1527
Not enough data
Feature Not Available
Not enough data
Client Invoicing
7.2
793
Not enough data
6.9
716
Not enough data
7.5
834
Not enough data
Mobile Time Tracking
8.6
1357
Not enough data
Administration
8.5
1129
Not enough data
8.9
1331
Not enough data
8.7
1301
Not enough data
8.3
831
Not enough data
8.8
1443
Not enough data
Platform
8.2
1185
Not enough data
8.0
1029
Not enough data
8.0
834
Not enough data
8.3
1334
Not enough data
7.6
1000
Not enough data
Feature Not Available
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Autonomy
Not enough data
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ClickUp and Zendesk for Customer Service are categorized as AI Agents For Business Operations
Unique Categories
ClickUp is categorized as Project and Portfolio Management, Mind Mapping, Note-Taking Software, Project Management, AI Chatbots, Standard Operating Procedures, Project Collaboration, Work Management, Document Creation, Knowledge Base, AI Writing Assistant, IT Service Management (ITSM) Tools, Business Instant Messaging, Enterprise Search Software, Visual Collaboration Platforms, Workflow Management, Task Management, AI Meeting Assistants, Online Form Builder, Kanban Project Management, Employee Intranet, Objectives and Key Results (OKR), Collaborative Whiteboard, Time Tracking, Bug Tracking, Marketing Calendar, AI Note-Taking Software, Calendar, Product Management, Unified Workspaces, Event Planning, and Markup Software
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Live Chat, Chatbots, Shared Inbox, AI Customer Support Agents, Conversational Support, Complaint Management, Customer Self-Service, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
ClickUp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
16.9%
Computer Software
11.0%
Information Technology and Services
10.4%
Management Consulting
3.6%
Design
2.6%
Other
55.6%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
Who uses ClickUp?
13 Comments
PJ
All the companies that manage the projects are mainly the IT, Strategy, and Consulting related organizations.Read more
Is ClickUp really free?
10 Comments
SZ
well yes it is free with basic features. like you can create multiple workplaces but while using free version you can create maximum 5 space per workplaceRead more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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