Compare ClickUp and Zendesk for Customer Service 
At a Glance
Market Segments
Small-Business (78.0% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
Free
$19.00 1 user per month billed annually
ClickUp
Star Rating
(11,439)4.7 out of 5
Market Segments
Small-Business (78.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansZendesk for Customer Service
Star Rating
(6,787)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in providing a streamlined interface for managing customer queries, with users appreciating its minimalist design and centralized platform for consolidating marketplace portal queries. This makes it easier to respond to customer inquiries efficiently.
- Users say that ClickUp stands out for its extensive customization options, allowing teams to tailor their workflows in countless ways. Reviewers highlight the app's modularity, which enables them to create personalized lists and leverage AI features effectively, enhancing their overall productivity.
- According to verified reviews, ClickUp has a slight edge in overall user satisfaction, reflected in its higher G2 Score. Users appreciate its friendly interface and the ease of integrating AI capabilities, which contribute to a more intuitive experience compared to Zendesk.
- Reviewers mention that while Zendesk is a powerful tool for customer support, some users find it challenging to configure for specific workflows. This can lead to a steeper learning curve for new users, despite its strong capabilities in ticket management and response efficiency.
- G2 reviewers highlight that ClickUp's quality of support is notably high, with users praising the responsiveness and helpfulness of the support team. This contrasts with some feedback for Zendesk, where users have expressed a desire for more robust support options during implementation.
- Users report that both platforms have their strengths, but ClickUp's focus on task execution and automation features, such as AI text generation and feedback collection, positions it as a more versatile tool for teams looking to enhance their operational efficiency.
Pricing
Entry-Level Pricing
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
ClickUp
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.9
8,291
8.6
5,170
Ease of Use
8.5
8,496
8.6
5,271
Ease of Setup
8.2
5,410
8.0
3,240
Ease of Admin
8.6
4,807
8.2
3,107
Quality of Support
8.9
6,714
8.4
4,899
Has the product been a good partner in doing business?
9.0
4,442
8.4
3,030
Product Direction (% positive)
9.4
7,927
8.0
4,825
Features by Category
Ticket and Case Management
Not enough data
8.8
2578
|
Verified
Not enough data
8.7
2604
|
Verified
Not enough data
8.5
2531
|
Verified
Not enough data
8.4
2365
|
Verified
Not enough data
8.2
1930
|
Verified
Not enough data
8.4
2408
|
Verified
Not enough data
8.6
2407
|
Verified
Not enough data
8.3
1863
|
Verified
Generative AI
Not enough data
7.6
386
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
244
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2067
|
Verified
Not enough data
8.8
2328
|
Verified
Not enough data
8.4
1744
|
Verified
Not enough data
8.0
1435
|
Verified
Not enough data
8.0
1322
|
Verified
Platform
Not enough data
7.7
1390
|
Verified
Not enough data
8.0
1781
|
Verified
Not enough data
8.3
1956
|
Verified
Not enough data
8.2
1761
|
Verified
Not enough data
7.9
2364
|
Verified
Not enough data
8.0
2417
|
Verified
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tasks
9.3
3663
|
Verified
Not enough data
9.3
3748
|
Verified
Not enough data
9.1
3697
|
Verified
Not enough data
9.2
3637
|
Verified
Not enough data
8.6
3251
|
Verified
Not enough data
8.3
2715
|
Verified
Not enough data
8.7
3431
|
Verified
Not enough data
8.7
3277
|
Verified
Not enough data
Projects
9.0
2886
|
Verified
Not enough data
8.7
2357
|
Verified
Not enough data
8.3
2322
|
Verified
Not enough data
8.6
2845
|
Verified
Not enough data
9.0
3006
|
Verified
Not enough data
7.8
1759
|
Verified
Not enough data
8.3
1949
Not enough data
8.5
2793
|
Verified
Not enough data
7.9
1679
|
Verified
Not enough data
8.1
1973
|
Verified
Not enough data
8.3
1778
|
Verified
Not enough data
Resource Management
8.2
2099
|
Verified
Not enough data
8.3
2275
|
Verified
Not enough data
8.7
2766
|
Verified
Not enough data
Project Monitoring
8.2
1798
|
Verified
Not enough data
8.3
1892
|
Verified
Not enough data
8.3
2750
|
Verified
Not enough data
Generative AI
7.5
657
Not enough data
7.6
641
Not enough data
Agentic AI - Project Management
7.9
114
Not enough data
7.9
114
Not enough data
7.8
114
Not enough data
7.7
114
Not enough data
7.8
113
Not enough data
7.7
111
Not enough data
7.8
111
Not enough data
Core Conversational Capabilities - AI Chatbots
8.6
6
Not enough data
8.9
6
Not enough data
9.3
7
Not enough data
Data
9.2
6
Not enough data
8.7
5
Not enough data
Interaction
Not enough data
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
8.7
5
Not enough data
Task & Flow Management - AI Chatbots
9.0
7
Not enough data
8.3
6
Not enough data
Learning
8.3
6
Not enough data
8.6
6
Not enough data
Deployment & Embedding - AI Chatbots
8.7
5
Not enough data
Not enough data
Not enough data
Content Generation
8.8
7
Not enough data
8.3
6
Not enough data
Admin & Configuration - AI Chatbots
8.3
5
Not enough data
System
8.9
6
Not enough data
8.8
7
Not enough data
8.3
5
Not enough data
8.3
6
Not enough data
Agentic AI - AI Chatbots
8.7
5
Not enough data
8.3
5
Not enough data
8.3
6
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
Monitoring & Improvement - AI Chatbots
8.0
5
Not enough data
Reliability & Safety - AI Chatbots
8.9
6
Not enough data
Portfolio Management
8.3
643
Not enough data
9.0
903
Not enough data
8.6
730
Not enough data
8.2
600
Not enough data
Project Management
8.4
923
Not enough data
8.9
1004
Not enough data
8.4
678
Not enough data
Resource Management
8.4
643
Not enough data
8.5
671
Not enough data
8.5
717
Not enough data
Data & Analytics
8.2
654
Not enough data
8.4
759
Not enough data
8.2
803
Not enough data
7.7
529
Not enough data
Strategy - Project and Portfolio Management
7.6
178
Not enough data
8.2
180
Not enough data
8.4
185
Not enough data
8.4
189
Not enough data
8.4
178
Not enough data
8.3
189
Not enough data
7.9
171
Not enough data
8.2
174
Not enough data
8.1
185
Not enough data
8.6
180
Not enough data
Administration
8.6
163
Not enough data
8.3
146
Not enough data
8.2
172
Not enough data
Service Desk
8.4
175
Not enough data
8.3
177
Not enough data
8.8
200
Not enough data
Management
8.3
174
Not enough data
8.6
169
Not enough data
8.5
169
Not enough data
8.4
138
Not enough data
8.4
124
Not enough data
Functionality
8.5
165
Not enough data
8.4
146
Not enough data
8.4
173
Not enough data
8.5
185
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
8.0
10
Not enough data
8.3
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.3
10
Not enough data
Business Instant Messaging
9.0
284
Not enough data
8.9
317
Not enough data
8.9
302
Not enough data
Business Instant Messaging
8.2
148
Not enough data
8.1
152
Not enough data
Business Instant Messaging
8.1
283
Not enough data
9.2
298
Not enough data
8.8
275
Not enough data
Generative AI - Business Instant Messaging
8.8
40
Not enough data
AI - Business Instant Messaging
8.4
40
Not enough data
8.4
40
Not enough data
8.0
41
Not enough data
8.6
38
Not enough data
Agentic AI - Business Instant Messaging
8.1
22
Not enough data
8.6
22
Not enough data
Grammar
9.8
8
Not enough data
9.8
8
Not enough data
9.8
8
Not enough data
Formatting
8.6
6
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
Content
8.6
6
Not enough data
9.3
7
Not enough data
8.1
6
Not enough data
Product Type
9.7
6
Not enough data
9.7
5
Not enough data
Generative AI
10.0
5
Not enough data
Not enough data
Not enough data
Design Tools
7.9
453
Not enough data
8.3
513
Not enough data
8.3
522
Not enough data
8.6
565
Not enough data
8.8
590
Not enough data
Communication Tools
8.4
347
Not enough data
9.1
513
Not enough data
Integrations
8.2
316
Not enough data
8.8
548
Not enough data
Software Offering
9.0
578
Not enough data
8.7
535
Not enough data
Feature Not Available
Not enough data
Agentic AI - Collaborative Whiteboard
8.0
29
Not enough data
8.7
31
Not enough data
8.0
29
Not enough data
Setup
8.7
1204
Not enough data
8.8
1246
Not enough data
8.5
1298
Not enough data
8.5
1460
Not enough data
Management
8.6
1304
Not enough data
8.3
905
Not enough data
8.2
1177
Not enough data
Generative AI
7.7
458
Not enough data
Agentic AI - Workflow Management
8.1
84
Not enough data
8.3
84
Not enough data
8.1
83
Not enough data
7.9
81
Not enough data
8.0
83
Not enough data
7.9
83
Not enough data
8.1
83
Not enough data
Usability
Not enough data
8.3
665
Not enough data
8.3
661
Not enough data
8.4
634
Reporting
Not enough data
8.3
587
Not enough data
7.9
562
Not enough data
8.2
643
Generative AI
Not enough data
7.3
177
Not enough data
7.2
176
Collaboration Tools
8.9
341
Not enough data
9.4
403
Not enough data
9.2
404
Not enough data
Visual Tools
8.5
384
Not enough data
8.8
351
Not enough data
8.4
326
Not enough data
Mind Map Availability
8.7
362
Not enough data
8.6
300
Not enough data
7.7
348
Not enough data
9.1
372
Not enough data
Agentic AI - Mind Mapping
8.3
18
Not enough data
8.0
18
Not enough data
Bug Reporting
8.4
565
Not enough data
8.4
530
Not enough data
8.6
576
Not enough data
Bug Monitoring
8.1
515
Not enough data
8.3
567
Not enough data
8.4
514
Not enough data
Agentic AI - Bug Tracking
7.5
40
Not enough data
7.6
40
Not enough data
7.4
41
Not enough data
Task Tracking
8.8
84
Not enough data
9.1
83
Not enough data
9.4
86
Not enough data
Checklist Options
9.0
83
Not enough data
8.9
81
Not enough data
8.5
74
Not enough data
Software Availability
8.9
81
Not enough data
8.9
81
Not enough data
8.1
81
Not enough data
9.2
79
Not enough data
Knowledge Pages
8.5
634
Not enough data
8.5
478
Not enough data
8.4
459
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
498
Not enough data
Knowledge Dissemination
Feature Not Available
Not enough data
8.5
567
Not enough data
8.9
597
Not enough data
8.7
630
Not enough data
8.5
553
Not enough data
8.4
493
Not enough data
9.0
576
Not enough data
8.4
465
Not enough data
8.6
420
Not enough data
Agentic AI - Knowledge Base
8.7
39
Not enough data
9.0
40
Not enough data
8.2
38
Not enough data
Communication
8.6
340
Not enough data
8.7
339
Not enough data
8.2
304
Not enough data
8.4
351
Not enough data
Goal Creation
8.7
339
Not enough data
8.7
352
Not enough data
8.1
327
Not enough data
8.9
364
Not enough data
Agentic AI - Objectives and Key Results (OKR)
9.2
26
Not enough data
9.1
26
Not enough data
Tasks
9.4
912
Not enough data
9.2
866
Not enough data
9.2
890
Not enough data
Agentic AI - Kanban Project Management
8.0
41
Not enough data
7.9
41
Not enough data
8.0
41
Not enough data
8.0
41
Not enough data
7.8
41
Not enough data
7.5
41
Not enough data
8.0
41
Not enough data
Kanban Boards
9.2
895
Not enough data
9.0
890
Not enough data
9.1
838
Not enough data
Planning
8.9
900
Not enough data
8.8
843
Not enough data
8.7
786
Not enough data
Platform Basics
8.8
589
Not enough data
9.3
684
Not enough data
8.8
658
Not enough data
7.9
418
Not enough data
8.7
591
Not enough data
8.8
641
Not enough data
Content Planning
9.0
663
Not enough data
9.4
708
Not enough data
Feature Not Available
Not enough data
Marketing Campaign Performance
8.1
424
Not enough data
8.9
622
Not enough data
Agentic AI - Marketing Calendar
8.1
26
Not enough data
8.5
26
Not enough data
8.4
27
Not enough data
8.3
27
Not enough data
Other Features
8.4
576
Not enough data
8.3
513
Not enough data
Login Options
8.8
75
Not enough data
8.5
70
Not enough data
Productivity
7.8
68
Not enough data
7.8
66
Not enough data
8.5
67
Not enough data
7.3
70
Not enough data
8.3
69
Not enough data
Customization
8.8
1222
Not enough data
9.1
80
Not enough data
8.1
68
Not enough data
Agentic AI - Unified Workspaces
7.6
44
Not enough data
7.8
44
Not enough data
Collaboration
8.9
186
Not enough data
8.7
187
Not enough data
8.9
221
Not enough data
8.9
157
Not enough data
Hardware
8.4
177
Not enough data
8.8
164
Not enough data
Security
8.8
222
Not enough data
9.0
173
Not enough data
Agentic AI - Visual Collaboration Platforms
8.5
14
Not enough data
8.6
14
Not enough data
Task Creation
9.2
3102
Not enough data
9.2
3261
Not enough data
8.9
3022
Not enough data
8.5
2335
Not enough data
Task Management
9.1
3119
Not enough data
9.2
3177
Not enough data
8.7
2769
Not enough data
8.8
2810
Not enough data
Generative AI
7.5
761
Not enough data
7.5
753
Not enough data
Compatibility
9.7
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
Agentic AI - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries
8.3
5
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
AI powered search - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.0
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
Compatibility - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
8.7
2035
Not enough data
8.8
2280
Not enough data
8.4
1701
Not enough data
Administration
8.5
2007
Not enough data
8.6
1712
Not enough data
9.2
2113
Not enough data
Project management
9.2
2394
Not enough data
8.7
2075
Not enough data
9.1
2210
Not enough data
9.0
2274
Not enough data
8.9
2038
Not enough data
8.3
1352
Not enough data
8.4
2114
Not enough data
Workload
8.5
1578
Not enough data
9.0
2164
Not enough data
8.7
1940
Not enough data
8.5
1612
Not enough data
Communication & Collaboration
8.4
1689
Not enough data
8.3
1939
Not enough data
9.0
2106
Not enough data
Cost Management
8.0
1230
Not enough data
8.2
1433
Not enough data
7.9
1165
Not enough data
Integration
8.1
1180
Not enough data
8.1
1221
Not enough data
8.0
1183
Not enough data
Generative AI
7.5
524
Not enough data
7.6
532
Not enough data
Agentic AI - Work Management
7.9
138
Not enough data
7.9
125
Not enough data
7.8
129
Not enough data
7.9
126
Not enough data
Communication
7.6
1066
Not enough data
8.2
1110
Not enough data
7.8
932
Not enough data
8.2
1018
Not enough data
7.9
921
Not enough data
Content & Documents
8.6
1273
Not enough data
8.7
1335
Not enough data
8.4
1344
Not enough data
7.9
925
Not enough data
Controls
8.7
1278
Not enough data
8.1
712
Not enough data
8.6
1256
Not enough data
8.3
1281
Not enough data
8.1
1046
Not enough data
Project Management
9.3
1453
Not enough data
9.1
1373
Not enough data
9.0
1295
Not enough data
8.3
1185
Not enough data
Remote Collaboration
8.7
1071
Not enough data
8.8
1161
Not enough data
8.6
1164
Not enough data
7.5
849
Not enough data
Generative AI
7.5
455
Not enough data
7.6
447
Not enough data
Agentic AI - Project Collaboration
7.9
102
Not enough data
7.8
102
Not enough data
Responses
9.1
23
8.2
62
8.7
22
8.6
69
8.5
22
8.2
68
Automation - AI Agents
9.1
22
7.4
25
9.1
21
7.7
25
8.9
22
7.5
25
9.2
22
7.5
25
9.1
23
7.8
25
Platform
9.3
22
8.2
67
9.0
22
8.2
65
8.5
22
8.4
62
Autonomy - AI Agents
8.9
23
7.8
24
8.8
23
7.4
25
9.3
23
7.4
26
9.0
23
7.5
26
Generative AI
9.4
24
7.6
31
9.3
24
8.1
30
Responses
Not enough data
8.1
466
Not enough data
8.1
464
Not enough data
8.3
447
Not enough data
8.1
446
Not enough data
8.1
355
Platform
Not enough data
8.6
470
Not enough data
8.3
469
Not enough data
8.3
463
Not enough data
8.2
465
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.1
112
Not enough data
8.2
111
Conversational Platform
Not enough data
8.1
860
Not enough data
8.3
716
Not enough data
8.2
683
Not enough data
8.2
748
Support Automation
Not enough data
8.1
713
Not enough data
8.3
757
Not enough data
8.4
714
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
102
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Calendar View
9.1
25
Not enough data
9.2
24
Not enough data
Shared Calendar
8.7
25
Not enough data
8.5
24
Not enough data
Accessibility
8.7
25
Not enough data
8.6
27
Not enough data
Integration
8.6
29
Not enough data
8.2
26
Not enough data
8.0
26
Not enough data
Notifications
8.3
25
Not enough data
8.7
25
Not enough data
Generative AI
8.1
24
Not enough data
7.7
23
Not enough data
7.4
23
Not enough data
Agentic AI - Calendar
7.6
22
Not enough data
Design
8.6
504
Not enough data
8.6
619
Not enough data
8.3
535
Not enough data
Collaboration
9.0
588
Not enough data
8.6
571
Not enough data
File Types
8.3
539
Not enough data
Feature Not Available
Not enough data
8.0
398
Not enough data
Edit & Revise
8.5
511
Not enough data
Feature Not Available
Not enough data
8.5
605
Not enough data
Integrate & Embed
8.5
605
Not enough data
8.5
436
Not enough data
8.5
536
Not enough data
Operating System
8.9
475
Not enough data
8.9
493
Not enough data
7.7
310
Not enough data
Generative AI
7.8
241
Not enough data
7.7
239
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Document Creation
7.7
34
Not enough data
Customization
9.0
375
Not enough data
8.2
271
Not enough data
7.8
226
Not enough data
8.5
323
Not enough data
Additional Functionality
8.6
304
Not enough data
7.1
220
Not enough data
8.6
360
Not enough data
7.4
176
Not enough data
8.2
222
Not enough data
Customer Support
Not enough data
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Automation
Not enough data
8.1
85
Not enough data
8.2
83
Not enough data
8.1
83
Artificial Intelligence
Not enough data
7.8
82
Not enough data
7.7
81
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
206
Not enough data
Feature Not Available
Communication
Not enough data
8.6
948
|
Verified
Not enough data
8.4
963
|
Verified
Not enough data
8.1
719
Not enough data
8.5
735
|
Verified
Not enough data
8.0
520
Internal Use
Not enough data
8.0
1781
|
Verified
Not enough data
8.5
847
|
Verified
Not enough data
8.1
649
Not enough data
8.5
897
Not enough data
8.6
826
|
Verified
Not enough data
8.3
846
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1510
Not enough data
8.5
1441
Not enough data
8.0
1024
Not enough data
7.7
647
Not enough data
8.0
779
Self-Service Platform
Not enough data
8.2
829
Not enough data
8.2
845
Not enough data
7.7
664
Not enough data
8.2
811
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.5(won by default)
78
Not enough data
7.5(won by default)
79
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
744
Not enough data
8.8(won by default)
693
Channels
Not enough data
9.0(won by default)
743
Not enough data
8.4(won by default)
587
Not enough data
8.7(won by default)
566
Not enough data
8.2(won by default)
487
Not enough data
8.3(won by default)
422
Insight
Not enough data
8.1(won by default)
540
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
563
Not enough data
8.7(won by default)
667
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Meeting Prep - AI Meeting Assistants
8.5
25
Not enough data
8.1
24
Not enough data
8.1
24
Not enough data
Meeting Automation - AI Meeting Assistants
8.8
24
Not enough data
8.3
23
Not enough data
9.0
24
Not enough data
Meeting Insights - AI Meeting Assistants
8.0
23
Not enough data
8.3
24
Not enough data
8.6
22
Not enough data
Accessibility - AI Meeting Assistants
8.0
23
Not enough data
8.7
24
Not enough data
8.7
23
Not enough data
Agentic AI - AI Meeting Assistants
8.4
17
Not enough data
7.7
17
Not enough data
8.6
17
Not enough data
8.8
17
Not enough data
Meeting Capture & Retention - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Annotation Tools - Markup Software
9.3
21
Not enough data
8.5
18
Not enough data
8.7
19
Not enough data
8.8
19
Not enough data
Collaboration - Markup Software
9.2
19
Not enough data
9.2
19
Not enough data
9.2
21
Not enough data
9.3
20
Not enough data
Security - Markup Software
8.7
18
Not enough data
8.6
18
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Event Planning
7.8
31
Not enough data
8.5
30
Not enough data
8.1
30
Not enough data
7.9
29
Not enough data
Agentic AI - Note-Taking Software
8.8
18
Not enough data
Agentic AI - Employee Intranet
8.2
10
Not enough data
8.5
10
Not enough data
Action Item Detection - AI Note-taking Software
Not enough data
Not enough data
Not enough data
Not enough data
Automatic Transcription - AI Note-taking Software
Not enough data
Not enough data
Collaboration & Sharing - AI Note-taking Software
Not enough data
Not enough data
Language & Accent Support - AI Note-taking Software
Not enough data
Not enough data
Multi-Platform Integration - AI Note-taking Software
10.0
5
Not enough data
Privacy & Security Controls - AI Note-taking Software
Not enough data
Not enough data
Searchable Note Archives - AI Note-taking Software
Not enough data
Not enough data
Speaker Identification - AI Note-taking Software
Not enough data
Not enough data
Communication
8.1
937
Not enough data
7.8
813
Not enough data
8.1
819
Not enough data
Planning
8.6
1075
Not enough data
8.9
1178
Not enough data
8.9
1120
Not enough data
8.8
1222
Not enough data
8.0
766
Not enough data
Workflow Management
8.5
1119
Not enough data
8.8
1220
Not enough data
7.8
762
Not enough data
8.0
757
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Tracking
8.3
1153
Not enough data
8.8
1546
Not enough data
Feature Not Available
Not enough data
Client Invoicing
7.2
787
Not enough data
6.8
709
Not enough data
7.5
830
Not enough data
Mobile Time Tracking
8.6
1362
Not enough data
Administration
8.5
1130
Not enough data
8.9
1330
Not enough data
8.8
1308
Not enough data
8.3
828
Not enough data
8.8
1445
Not enough data
Platform
8.2
1185
Not enough data
8.1
1028
Not enough data
8.0
828
Not enough data
8.2
1338
Not enough data
7.6
998
Not enough data
Feature Not Available
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
72
Not enough data
8.1
71
Not enough data
8.2
70
Not enough data
8.3
70
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
71
Not enough data
8.3
71
Not enough data
8.5
70
Automation
Not enough data
8.7
73
Not enough data
8.6
71
Not enough data
7.9
69
Autonomy
Not enough data
8.1
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
9.0
12
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
8.7
10
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ClickUp and Zendesk for Customer Service are categorized as AI Agents For Business Operations
Unique Categories
ClickUp is categorized as Project and Portfolio Management, Mind Mapping, Note-Taking Software, Project Management, AI Chatbots, Standard Operating Procedures, Project Collaboration, Work Management, Document Creation, Knowledge Base, AI Writing Assistant, IT Service Management (ITSM) Tools, Business Instant Messaging, Enterprise Search Software, Visual Collaboration Platforms, Workflow Management, Task Management, AI Meeting Assistants, Online Form Builder, Kanban Project Management, Employee Intranet, Objectives and Key Results (OKR), Collaborative Whiteboard, Time Tracking, Bug Tracking, Marketing Calendar, AI Note-Taking Software, Calendar, Product Management, Unified Workspaces, Event Planning, and Markup Software
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Live Chat, Chatbots, Shared Inbox, AI Customer Support Agents, Conversational Support, Complaint Management, Customer Self-Service, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
ClickUp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
17.1%
Computer Software
11.0%
Information Technology and Services
10.4%
Management Consulting
3.6%
Design
2.5%
Other
55.4%
Computer Software
14.1%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.4%
Other
57.9%
Discussions
Who uses ClickUp?
13 Comments
PJ
All the companies that manage the projects are mainly the IT, Strategy, and Consulting related organizations.Read more
Is ClickUp really free?
11 Comments
SZ
well yes it is free with basic features. like you can create multiple workplaces but while using free version you can create maximum 5 space per workplaceRead more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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