Compare ClickUp and Zendesk for Customer Service 
At a Glance
Market Segments
Small-Business (77.8% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
Free
$19.00 1 user per month billed annually
ClickUp
Star Rating
(12,253)4.7 out of 5
Market Segments
Small-Business (77.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansZendesk for Customer Service
Star Rating
(6,834)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in providing a streamlined interface for managing customer queries, with users appreciating its minimalist design and centralized platform for consolidating marketplace portal queries. This makes it easier to respond to customer inquiries efficiently.
- Users say that ClickUp stands out for its extensive customization options, allowing teams to tailor their workflows in countless ways. Reviewers highlight the app's modularity, which enables them to create personalized lists and leverage AI features effectively, enhancing their overall productivity.
- According to verified reviews, ClickUp has a slight edge in overall user satisfaction, reflected in its higher G2 Score. Users appreciate its friendly interface and the ease of integrating AI capabilities, which contribute to a more intuitive experience compared to Zendesk.
- Reviewers mention that while Zendesk is a powerful tool for customer support, some users find it challenging to configure for specific workflows. This can lead to a steeper learning curve for new users, despite its strong capabilities in ticket management and response efficiency.
- G2 reviewers highlight that ClickUp's quality of support is notably high, with users praising the responsiveness and helpfulness of the support team. This contrasts with some feedback for Zendesk, where users have expressed a desire for more robust support options during implementation.
- Users report that both platforms have their strengths, but ClickUp's focus on task execution and automation features, such as AI text generation and feedback collection, positions it as a more versatile tool for teams looking to enhance their operational efficiency.
Pricing
Entry-Level Pricing
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
ClickUp
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.9
8,622
8.6
5,198
Ease of Use
8.5
8,816
8.6
5,309
Ease of Setup
8.2
5,706
8.0
3,262
Ease of Admin
8.6
5,121
8.2
3,130
Quality of Support
8.8
7,005
8.4
4,935
Has the product been a good partner in doing business?
9.0
4,751
8.4
3,054
Product Direction (% positive)
9.4
8,219
8.0
4,849
Features by Category
Ticket and Case Management
Not enough data
8.8
2585
|
Verified
Not enough data
8.7
2617
|
Verified
Not enough data
8.5
2547
|
Verified
Not enough data
8.4
2374
|
Verified
Not enough data
8.2
1934
|
Verified
Not enough data
8.4
2409
|
Verified
Not enough data
8.6
2411
|
Verified
Not enough data
8.3
1868
|
Verified
Generative AI
Not enough data
7.6
388
Not enough data
7.6
386
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
244
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2069
|
Verified
Not enough data
8.8
2338
|
Verified
Not enough data
8.4
1751
|
Verified
Not enough data
8.0
1436
|
Verified
Not enough data
8.0
1329
|
Verified
Platform
Not enough data
7.7
1391
|
Verified
Not enough data
8.0
1781
|
Verified
Not enough data
8.3
1957
|
Verified
Not enough data
8.2
1768
|
Verified
Not enough data
7.9
2371
|
Verified
Not enough data
8.0
2420
|
Verified
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
9.7
5
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
9.7
5
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Portfolio Management
8.3
645
Not enough data
9.0
913
Not enough data
8.6
730
Not enough data
8.2
599
Not enough data
Project Management
8.4
927
Not enough data
8.9
1010
Not enough data
8.4
677
Not enough data
Resource Management
8.4
644
Not enough data
8.5
673
Not enough data
8.5
719
Not enough data
Data & Analytics
8.2
654
Not enough data
8.4
762
Not enough data
8.2
804
Not enough data
7.7
529
Not enough data
Strategy - Project and Portfolio Management
7.6
177
Not enough data
8.2
181
Not enough data
8.4
187
Not enough data
8.4
188
Not enough data
8.4
179
Not enough data
8.3
189
Not enough data
7.9
171
Not enough data
8.2
174
Not enough data
8.1
184
Not enough data
8.6
179
Not enough data
Administration
8.6
162
Not enough data
8.3
145
Not enough data
8.2
173
Not enough data
Service Desk
8.4
175
Not enough data
8.3
176
Not enough data
8.8
200
Not enough data
Management
8.3
174
Not enough data
8.6
168
Not enough data
8.5
168
Not enough data
8.4
137
Not enough data
8.3
123
Not enough data
Functionality
8.5
165
Not enough data
8.3
145
Not enough data
8.4
172
Not enough data
8.5
185
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.8
9
Not enough data
8.1
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
8.3
9
Not enough data
8.0
9
Not enough data
8.1
9
Not enough data
Business Instant Messaging
9.0
287
Not enough data
8.9
325
Not enough data
8.9
305
Not enough data
Business Instant Messaging
8.2
150
Not enough data
8.0
156
Not enough data
Business Instant Messaging
8.1
290
Not enough data
9.2
301
Not enough data
8.8
285
Not enough data
Generative AI - Business Instant Messaging
8.8
40
Not enough data
AI - Business Instant Messaging
8.4
40
Not enough data
8.4
40
Not enough data
8.1
42
Not enough data
8.6
38
Not enough data
Agentic AI - Business Instant Messaging
8.2
23
Not enough data
8.6
22
Not enough data
Grammar
9.8
9
Not enough data
9.8
8
Not enough data
9.8
9
Not enough data
Formatting
8.6
6
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
Content
8.6
6
Not enough data
9.3
7
Not enough data
8.5
8
Not enough data
Product Type
9.7
6
Not enough data
9.7
5
Not enough data
Generative AI
10.0
5
Not enough data
Not enough data
Not enough data
Design Tools
7.9
455
Not enough data
8.3
513
Not enough data
8.3
522
Not enough data
8.6
569
Not enough data
8.8
592
Not enough data
Communication Tools
8.4
347
Not enough data
9.1
516
Not enough data
Integrations
8.2
316
Not enough data
8.8
549
Not enough data
Software Offering
9.0
580
Not enough data
8.7
536
Not enough data
Feature Not Available
Not enough data
Agentic AI - Collaborative Whiteboard
8.0
29
Not enough data
8.7
31
Not enough data
8.0
29
Not enough data
Setup
8.7
1207
Not enough data
8.8
1254
Not enough data
8.5
1306
Not enough data
8.5
1473
Not enough data
Management
8.6
1306
Not enough data
8.3
910
Not enough data
8.2
1180
Not enough data
Generative AI
7.7
458
Not enough data
Agentic AI - Workflow Management
8.1
85
Not enough data
8.3
84
Not enough data
8.2
84
Not enough data
7.9
83
Not enough data
8.0
84
Not enough data
8.0
84
Not enough data
8.1
84
Not enough data
Usability
Not enough data
8.3
664
Not enough data
8.3
661
Not enough data
8.4
634
Reporting
Not enough data
8.3
587
Not enough data
7.9
562
Not enough data
8.2
643
Generative AI
Not enough data
7.3
176
Not enough data
7.2
175
Collaboration Tools
8.9
340
Not enough data
9.4
402
Not enough data
9.2
402
Not enough data
Visual Tools
8.5
382
Not enough data
8.8
349
Not enough data
8.4
324
Not enough data
Mind Map Availability
8.6
361
Not enough data
8.6
299
Not enough data
7.6
346
Not enough data
9.1
370
Not enough data
Agentic AI - Mind Mapping
8.2
17
Not enough data
7.9
17
Not enough data
Bug Reporting
8.4
563
Not enough data
8.4
527
Not enough data
8.6
573
Not enough data
Bug Monitoring
8.1
514
Not enough data
8.3
565
Not enough data
8.4
511
Not enough data
Agentic AI - Bug Tracking
7.5
38
Not enough data
7.6
38
Not enough data
7.4
39
Not enough data
Task Tracking
8.9
87
Not enough data
9.1
85
Not enough data
9.4
91
Not enough data
Checklist Options
9.0
88
Not enough data
8.9
83
Not enough data
8.5
74
Not enough data
Software Availability
8.9
82
Not enough data
8.9
85
Not enough data
8.1
83
Not enough data
9.2
81
Not enough data
Knowledge Pages
8.5
637
Not enough data
8.5
477
Not enough data
8.4
461
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
499
Not enough data
Knowledge Dissemination
Feature Not Available
Not enough data
8.5
569
Not enough data
8.9
600
Not enough data
8.7
635
Not enough data
8.5
554
Not enough data
8.4
494
Not enough data
9.0
579
Not enough data
8.4
467
Not enough data
8.6
422
Not enough data
Agentic AI - Knowledge Base
8.7
39
Not enough data
9.0
40
Not enough data
8.2
38
Not enough data
Communication
8.6
339
Not enough data
8.7
338
Not enough data
8.2
303
Not enough data
8.4
350
Not enough data
Goal Creation
8.7
338
Not enough data
8.7
351
Not enough data
8.1
326
Not enough data
8.9
364
Not enough data
Agentic AI - Objectives and Key Results (OKR)
9.2
25
Not enough data
9.1
25
Not enough data
Tasks
9.4
912
Not enough data
9.2
865
Not enough data
9.2
889
Not enough data
Agentic AI - Kanban Project Management
8.0
41
Not enough data
7.9
41
Not enough data
8.0
41
Not enough data
8.0
41
Not enough data
7.8
41
Not enough data
7.5
41
Not enough data
8.0
41
Not enough data
Kanban Boards
9.2
891
Not enough data
9.0
887
Not enough data
9.1
835
Not enough data
Planning
8.9
899
Not enough data
8.8
844
Not enough data
8.7
787
Not enough data
Platform Basics
8.8
588
Not enough data
9.3
683
Not enough data
8.8
657
Not enough data
7.9
416
Not enough data
8.7
589
Not enough data
8.8
639
Not enough data
Content Planning
9.0
661
Not enough data
9.4
707
Not enough data
Feature Not Available
Not enough data
Marketing Campaign Performance
8.1
423
Not enough data
8.9
621
Not enough data
Agentic AI - Marketing Calendar
8.1
25
Not enough data
8.4
25
Not enough data
8.4
26
Not enough data
8.2
26
Not enough data
Other Features
8.4
576
Not enough data
8.3
512
Not enough data
Login Options
8.8
78
Not enough data
8.6
72
Not enough data
Productivity
8.0
74
Not enough data
7.6
69
Not enough data
8.5
72
Not enough data
7.5
87
Not enough data
8.3
82
Not enough data
Customization
8.9
1263
Not enough data
9.1
104
Not enough data
8.1
80
Not enough data
Agentic AI - Unified Workspaces
7.6
44
Not enough data
7.8
44
Not enough data
Collaboration
8.9
184
Not enough data
8.7
184
Not enough data
8.9
219
Not enough data
8.8
155
Not enough data
Hardware
8.4
175
Not enough data
8.8
162
Not enough data
Security
8.8
220
Not enough data
9.0
171
Not enough data
Agentic AI - Visual Collaboration Platforms
8.5
12
Not enough data
8.5
12
Not enough data
Task Creation
9.2
3106
Not enough data
9.2
3271
Not enough data
8.9
3023
Not enough data
8.5
2331
Not enough data
Task Management
9.1
3125
Not enough data
9.2
3183
Not enough data
8.7
2766
Not enough data
8.8
2815
Not enough data
Generative AI
7.5
762
Not enough data
7.5
752
Not enough data
Automation
8.7
2070
Not enough data
8.8
2349
Not enough data
8.4
1776
Not enough data
Administration
8.5
2016
Not enough data
8.6
1711
Not enough data
9.2
2139
Not enough data
Project management
9.2
2415
Not enough data
8.7
2079
Not enough data
9.1
2228
Not enough data
9.0
2334
Not enough data
8.9
2039
Not enough data
8.3
1347
Not enough data
8.4
2164
Not enough data
Workload
8.5
1580
Not enough data
9.0
2215
Not enough data
8.7
1945
Not enough data
8.5
1628
Not enough data
Communication & Collaboration
8.4
1714
Not enough data
8.3
1980
Not enough data
9.0
2186
Not enough data
Cost Management
8.0
1227
Not enough data
8.2
1459
Not enough data
7.9
1162
Not enough data
Integration
8.1
1208
Not enough data
8.1
1222
Not enough data
8.0
1191
Not enough data
Generative AI
7.5
541
Not enough data
7.6
546
Not enough data
Agentic AI - Work Management
7.9
148
Not enough data
8.0
122
Not enough data
7.9
132
Not enough data
8.0
124
Not enough data
Communication
7.6
1068
Not enough data
8.2
1110
Not enough data
7.8
932
Not enough data
8.2
1018
Not enough data
7.9
920
Not enough data
Content & Documents
8.6
1273
Not enough data
8.7
1336
Not enough data
8.4
1346
Not enough data
7.9
924
Not enough data
Controls
8.7
1276
Not enough data
8.1
714
Not enough data
8.6
1257
Not enough data
8.3
1282
Not enough data
8.1
1047
Not enough data
Project Management
9.3
1457
Not enough data
9.1
1373
Not enough data
9.0
1294
Not enough data
8.3
1184
Not enough data
Remote Collaboration
8.7
1070
Not enough data
8.8
1160
Not enough data
8.6
1161
Not enough data
7.5
849
Not enough data
Generative AI
7.5
456
Not enough data
7.6
448
Not enough data
Agentic AI - Project Collaboration
7.9
103
Not enough data
7.8
102
Not enough data
Responses
9.0
25
8.2
62
8.8
24
8.6
69
8.5
24
8.2
68
Automation - AI Agents
9.0
24
7.4
25
9.1
23
7.7
25
8.8
24
7.5
25
9.1
24
7.5
25
9.1
25
7.8
25
Platform
9.4
24
8.2
67
9.0
24
8.2
65
8.5
24
8.4
62
Autonomy - AI Agents
8.9
25
7.8
24
8.9
25
7.4
25
9.3
26
7.4
26
8.9
25
7.5
26
Generative AI
9.4
26
7.6
31
9.4
26
8.1
30
Responses
Not enough data
8.1
466
Not enough data
8.1
464
Not enough data
8.3
446
Not enough data
8.1
445
Not enough data
8.1
354
Platform
Not enough data
8.6
470
Not enough data
8.3
469
Not enough data
8.3
462
Not enough data
8.2
465
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.1
111
Not enough data
8.2
110
Conversational Platform
Not enough data
8.1
861
Not enough data
8.3
716
Not enough data
8.2
682
Not enough data
8.2
748
Support Automation
Not enough data
8.1
712
Not enough data
8.3
757
Not enough data
8.4
716
Not enough data
8.1
787
Generative AI
Not enough data
7.8
203
Not enough data
7.8
202
Messaging Channels
Not enough data
7.6
77
Not enough data
9.0
170
Not enough data
8.3
93
Not enough data
8.5
101
Administration
Not enough data
8.2
107
Not enough data
8.9
155
Not enough data
8.2
110
Not enough data
8.4
143
Design
8.6
503
Not enough data
8.6
619
Not enough data
8.3
534
Not enough data
Collaboration
9.0
588
Not enough data
8.6
572
Not enough data
File Types
8.3
539
Not enough data
Feature Not Available
Not enough data
8.0
397
Not enough data
Edit & Revise
8.5
510
Not enough data
Feature Not Available
Not enough data
8.5
605
Not enough data
Integrate & Embed
8.5
605
Not enough data
8.6
435
Not enough data
8.6
535
Not enough data
Operating System
8.9
474
Not enough data
8.9
492
Not enough data
7.7
309
Not enough data
Generative AI
7.8
241
Not enough data
7.7
239
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Document Creation
7.8
33
Not enough data
Customization
8.9
376
Not enough data
8.2
272
Not enough data
7.8
226
Not enough data
8.5
323
Not enough data
Additional Functionality
8.6
303
Not enough data
7.1
220
Not enough data
8.6
363
Not enough data
7.4
175
Not enough data
8.2
222
Not enough data
Customer Support
Not enough data
8.1
84
Not enough data
7.5
76
Not enough data
8.1
85
Automation
Not enough data
8.1
85
Not enough data
8.2
83
Not enough data
8.0
82
Artificial Intelligence
Not enough data
7.8
81
Not enough data
7.6
80
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
206
Not enough data
Feature Not Available
Communication
Not enough data
8.6
949
|
Verified
Not enough data
8.5
964
|
Verified
Not enough data
8.1
719
Not enough data
8.5
736
|
Verified
Not enough data
8.0
520
Internal Use
Not enough data
8.0
1781
|
Verified
Not enough data
8.5
847
|
Verified
Not enough data
8.1
649
Not enough data
8.5
897
Not enough data
8.6
826
|
Verified
Not enough data
8.3
847
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1512
Not enough data
8.5
1441
Not enough data
8.0
1024
Not enough data
7.7
647
Not enough data
8.0
779
Self-Service Platform
Not enough data
8.2
829
Not enough data
8.2
846
Not enough data
7.7
665
Not enough data
8.2
813
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
563
Not enough data
9.1(won by default)
743
Not enough data
8.8(won by default)
692
Channels
Not enough data
9.0(won by default)
742
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
565
Not enough data
8.2(won by default)
486
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.1(won by default)
539
Not enough data
8.3(won by default)
647
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Meeting Prep - AI Meeting Assistants
8.6
23
Not enough data
8.0
22
Not enough data
8.0
22
Not enough data
Meeting Automation - AI Meeting Assistants
8.8
22
Not enough data
8.4
21
Not enough data
8.9
22
Not enough data
Meeting Insights - AI Meeting Assistants
8.0
21
Not enough data
8.2
22
Not enough data
8.7
20
Not enough data
Accessibility - AI Meeting Assistants
8.0
21
Not enough data
8.6
22
Not enough data
8.7
21
Not enough data
Agentic AI - AI Meeting Assistants
8.4
15
Not enough data
7.6
15
Not enough data
8.6
15
Not enough data
8.8
15
Not enough data
Meeting Capture & Retention - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Annotation Tools - Markup Software
9.3
20
Not enough data
8.4
17
Not enough data
8.7
18
Not enough data
8.7
18
Not enough data
Collaboration - Markup Software
9.3
18
Not enough data
9.2
18
Not enough data
9.2
20
Not enough data
9.4
19
Not enough data
Security - Markup Software
8.6
17
Not enough data
8.5
17
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Event Planning
7.9
28
Not enough data
8.5
27
Not enough data
8.2
27
Not enough data
7.9
26
Not enough data
Agentic AI - Note-Taking Software
8.7
17
Not enough data
Agentic AI - Employee Intranet
8.2
10
Not enough data
8.5
10
Not enough data
Action Item Detection - AI Note-taking Software
Not enough data
Not enough data
Not enough data
Not enough data
Automatic Transcription - AI Note-taking Software
Not enough data
Not enough data
Collaboration & Sharing - AI Note-taking Software
Not enough data
Not enough data
Language & Accent Support - AI Note-taking Software
Not enough data
Not enough data
Multi-Platform Integration - AI Note-taking Software
10.0
5
Not enough data
Privacy & Security Controls - AI Note-taking Software
Not enough data
Not enough data
Searchable Note Archives - AI Note-taking Software
Not enough data
Not enough data
Speaker Identification - AI Note-taking Software
Not enough data
Not enough data
Communication
8.1
936
Not enough data
7.8
811
Not enough data
8.1
817
Not enough data
Planning
8.6
1074
Not enough data
8.9
1178
Not enough data
8.9
1121
Not enough data
8.9
1263
Not enough data
8.0
764
Not enough data
Workflow Management
8.5
1121
Not enough data
8.8
1224
Not enough data
7.8
760
Not enough data
8.0
756
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Tracking
8.3
1160
Not enough data
8.8
1563
Not enough data
Feature Not Available
Not enough data
Client Invoicing
7.1
785
Not enough data
6.8
706
Not enough data
7.5
831
Not enough data
Mobile Time Tracking
8.6
1376
Not enough data
Administration
8.5
1129
Not enough data
8.9
1333
Not enough data
8.8
1313
Not enough data
8.3
827
Not enough data
8.8
1447
Not enough data
Platform
8.2
1189
Not enough data
8.1
1026
Not enough data
8.0
827
Not enough data
8.3
1340
Not enough data
7.6
997
Not enough data
Feature Not Available
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
71
Not enough data
8.1
70
Not enough data
8.2
69
Not enough data
8.3
69
Not enough data
8.2
68
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
69
Not enough data
8.4
70
Not enough data
8.3
70
Not enough data
8.5
69
Automation
Not enough data
8.7
72
Not enough data
8.6
70
Not enough data
7.9
68
Autonomy
Not enough data
8.1
68
Not enough data
8.4
67
Not enough data
8.3
69
Not enough data
8.3
70
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
9.0
12
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
8.7
10
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ClickUp and Zendesk for Customer Service are categorized as AI Agents For Business Operations
Unique Categories
ClickUp is categorized as Project and Portfolio Management, Workflow Management, Visual Collaboration Platforms, Mind Mapping, Employee Intranet, Marketing Calendar, Unified Workspaces, Work Management, Markup Software, Standard Operating Procedures, Time Tracking, AI Meeting Assistants, Product Management, Event Planning, Note-Taking Software, AI Chatbots, Business Instant Messaging, Task Management, Online Form Builder, Bug Tracking, IT Service Management (ITSM) Tools, Objectives and Key Results (OKR), AI Note-Taking Software, Document Creation, Project Collaboration, Knowledge Base, Kanban Project Management, AI Writing Assistant, Collaborative Whiteboard, and AI Agent Builders
Zendesk for Customer Service is categorized as AI Customer Support Agents, Help Desk, Customer Service Automation, Conversational Support, Workforce Management, Live Chat, Chatbots, Complaint Management, Customer Self-Service, Conversational Commerce Platforms, Digital Customer Service Platforms, Social Customer Service, Proactive Notification, and Shared Inbox
Reviews
Reviewers' Company Size
ClickUp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
17.0%
Computer Software
11.1%
Information Technology and Services
10.2%
Management Consulting
3.5%
Design
2.5%
Other
55.7%
Computer Software
14.2%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.4%
Other
57.9%
Discussions
What is ClickUp used for?
9 Comments
AW
It is used to organize your to-do list.
It can become as fleshed out as you want. You can add all sorts of details to tasks, and you can collaborate with...Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
JC
There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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