Compare ClickUp and Request Tracker
At a Glance
Market Segments
Small-Business (77.8% of reviews)
Enterprise (44.4% of reviews)
Entry-Level Pricing
Free
$25.00 1 User Per Month
ClickUp
Star Rating
(12,271)4.6 out of 5
Market Segments
Small-Business (77.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plans
Request Tracker
Star Rating
(10)3.8 out of 5
Market Segments
Enterprise (44.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$25.00 1 User Per Month
Browse all 4 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ClickUp excels in user satisfaction, boasting a higher overall rating compared to Request Tracker. Users appreciate ClickUp's simplicity and customization options, allowing them to tailor their workflows extensively.
- According to verified reviews, Request Tracker provides valuable insights and automation features that help organizations streamline their processes. Users highlight its ability to automate requests and manage defects effectively, although some find the initial setup a bit challenging.
- Users say that ClickUp's ease of use is a significant advantage, with many praising its intuitive interface and the ability to customize lists and tasks in numerous ways. This flexibility makes it a favorite among small businesses looking for a versatile project management tool.
- Reviewers mention that while Request Tracker has strong capabilities for tracking requests and defects, it may not be as user-friendly for beginners. The authorization system can be complex, which might deter new users from fully leveraging its features.
- G2 reviewers highlight ClickUp's robust support and community engagement, with many users noting the quality of assistance they receive. In contrast, Request Tracker's support is rated lower, indicating that users may face challenges when seeking help.
- According to recent feedback, ClickUp's integration with AI features enhances its usability, making it easier for teams to manage tasks efficiently. Users appreciate the modularity of ClickUp, which allows for a highly personalized experience, something that Request Tracker lacks in comparison.
Pricing
Entry-Level Pricing
ClickUp
Free
Free
Free Forever!
- 100mb storage
- Unlimited Tasks
- Unlimited Users
Request Tracker
Starter
$25.00
1 User Per Month
Per User, Per Month
- 5 user minimum
- Access to RT's full feature set
- Unlimited External Users
Free Trial
ClickUp
Free Trial is available
Request Tracker
Free Trial is available
Ratings
Meets Requirements
8.9
8,643
7.3
8
Ease of Use
8.5
8,837
7.1
8
Ease of Setup
8.2
5,727
Not enough data
Ease of Admin
8.6
5,140
Not enough data
Quality of Support
8.9
7,025
7.5
6
Has the product been a good partner in doing business?
9.0
4,769
Not enough data
Product Direction (% positive)
9.4
8,238
7.1
8
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Core Conversational Capabilities - AI Chatbots
9.0
5
Not enough data
9.0
5
Not enough data
9.4
6
Not enough data
Data
9.3
5
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
9.2
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
9.2
6
Not enough data
8.7
5
Not enough data
Learning
8.7
5
Not enough data
8.7
5
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
8.9
6
Not enough data
8.7
5
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
9.0
5
Not enough data
9.2
6
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
9.0
5
Not enough data
Portfolio Management
8.3
645
Not enough data
9.0
915
Not enough data
8.6
730
Not enough data
8.2
599
Not enough data
Project Management
8.4
927
Not enough data
8.9
1010
Not enough data
8.4
677
Not enough data
Resource Management
8.4
644
Not enough data
8.5
673
Not enough data
8.5
719
Not enough data
Data & Analytics
8.2
654
Not enough data
8.4
762
Not enough data
8.2
804
Not enough data
7.7
529
Not enough data
Strategy - Project and Portfolio Management
7.6
177
Not enough data
8.2
181
Not enough data
8.4
187
Not enough data
8.4
188
Not enough data
8.4
179
Not enough data
8.3
189
Not enough data
7.9
171
Not enough data
8.2
174
Not enough data
8.1
184
Not enough data
8.6
179
Not enough data
Administration
8.6
162
Not enough data
8.3
145
Not enough data
8.2
173
Not enough data
Service Desk
8.4
175
Not enough data
8.3
176
Not enough data
8.8
200
Not enough data
Management
8.3
174
Not enough data
8.6
168
Not enough data
8.5
168
Not enough data
8.4
137
Not enough data
8.3
123
Not enough data
Functionality
8.5
165
Not enough data
8.3
145
Not enough data
8.4
172
Not enough data
8.5
185
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.8
9
Not enough data
8.1
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
8.3
9
Not enough data
8.0
9
Not enough data
8.1
9
Not enough data
Business Instant Messaging
9.0
287
Not enough data
8.9
325
Not enough data
8.9
305
Not enough data
Business Instant Messaging
8.2
150
Not enough data
8.0
156
Not enough data
Business Instant Messaging
8.1
291
Not enough data
9.2
301
Not enough data
8.8
285
Not enough data
Generative AI - Business Instant Messaging
8.8
40
Not enough data
AI - Business Instant Messaging
8.4
40
Not enough data
8.4
40
Not enough data
8.1
42
Not enough data
8.6
38
Not enough data
Agentic AI - Business Instant Messaging
8.2
23
Not enough data
8.6
22
Not enough data
Grammar
9.8
9
Not enough data
9.8
8
Not enough data
9.8
9
Not enough data
Formatting
8.6
6
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
Content
8.6
6
Not enough data
9.3
7
Not enough data
8.5
8
Not enough data
Product Type
9.7
6
Not enough data
9.7
5
Not enough data
Generative AI
10.0
5
Not enough data
Not enough data
Not enough data
Design Tools
7.9
455
Not enough data
8.3
513
Not enough data
8.3
522
Not enough data
8.6
569
Not enough data
8.8
592
Not enough data
Communication Tools
8.4
347
Not enough data
9.1
516
Not enough data
Integrations
8.2
316
Not enough data
8.8
549
Not enough data
Software Offering
9.0
580
Not enough data
8.7
536
Not enough data
Feature Not Available
Not enough data
Agentic AI - Collaborative Whiteboard
8.0
29
Not enough data
8.7
31
Not enough data
8.0
29
Not enough data
Setup
8.7
1207
Not enough data
8.8
1254
Not enough data
8.5
1306
Not enough data
8.5
1474
Not enough data
Management
8.6
1306
Not enough data
8.3
910
Not enough data
8.2
1181
Not enough data
Generative AI
7.7
458
Not enough data
Agentic AI - Workflow Management
8.1
85
Not enough data
8.3
84
Not enough data
8.2
84
Not enough data
7.9
83
Not enough data
8.0
84
Not enough data
8.0
84
Not enough data
8.1
84
Not enough data
Collaboration Tools
8.9
340
Not enough data
9.4
402
Not enough data
9.2
402
Not enough data
Visual Tools
8.5
382
Not enough data
8.8
349
Not enough data
8.4
324
Not enough data
Mind Map Availability
8.6
361
Not enough data
8.6
299
Not enough data
7.6
346
Not enough data
9.1
370
Not enough data
Agentic AI - Mind Mapping
8.2
17
Not enough data
7.9
17
Not enough data
Bug Reporting
8.4
564
Not enough data
8.4
528
Not enough data
8.6
574
7.7
5
Bug Monitoring
8.1
515
7.3
5
8.3
566
Not enough data
8.4
512
7.7
5
Agentic AI - Bug Tracking
7.4
39
Not enough data
7.6
39
Not enough data
7.4
40
Not enough data
Task Tracking
8.9
87
Not enough data
9.1
85
Not enough data
9.4
91
Not enough data
Checklist Options
9.0
88
Not enough data
8.9
83
Not enough data
8.5
74
Not enough data
Software Availability
8.9
82
Not enough data
8.9
85
Not enough data
8.1
83
Not enough data
9.2
81
Not enough data
Knowledge Pages
8.5
637
Not enough data
8.5
477
Not enough data
8.4
461
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
499
Not enough data
Knowledge Dissemination
Feature Not Available
Not enough data
8.5
569
Not enough data
8.9
600
Not enough data
8.7
635
Not enough data
8.5
554
Not enough data
8.4
494
Not enough data
9.0
579
Not enough data
8.4
467
Not enough data
8.6
422
Not enough data
Agentic AI - Knowledge Base
8.7
39
Not enough data
9.0
40
Not enough data
8.2
38
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.6
339
Not enough data
8.7
338
Not enough data
8.2
303
Not enough data
8.4
350
Not enough data
Goal Creation
8.7
339
Not enough data
8.7
352
Not enough data
8.1
326
Not enough data
8.9
364
Not enough data
Agentic AI - Objectives and Key Results (OKR)
9.2
25
Not enough data
9.1
25
Not enough data
Tasks
9.4
913
Not enough data
9.2
865
Not enough data
9.2
890
Not enough data
Agentic AI - Kanban Project Management
8.0
41
Not enough data
7.9
41
Not enough data
8.0
41
Not enough data
8.0
41
Not enough data
7.8
41
Not enough data
7.5
41
Not enough data
8.0
41
Not enough data
Kanban Boards
9.2
892
Not enough data
9.0
888
Not enough data
9.1
835
Not enough data
Planning
8.9
900
Not enough data
8.8
844
Not enough data
8.7
788
Not enough data
Platform Basics
8.8
588
Not enough data
9.3
683
Not enough data
8.8
657
Not enough data
7.9
416
Not enough data
8.7
589
Not enough data
8.8
639
Not enough data
Content Planning
9.0
661
Not enough data
9.4
707
Not enough data
Feature Not Available
Not enough data
Marketing Campaign Performance
8.1
423
Not enough data
8.9
621
Not enough data
Agentic AI - Marketing Calendar
8.1
25
Not enough data
8.4
25
Not enough data
8.4
26
Not enough data
8.2
26
Not enough data
Other Features
8.4
576
Not enough data
8.3
512
Not enough data
Login Options
8.8
78
Not enough data
8.6
72
Not enough data
Productivity
8.0
74
Not enough data
7.6
69
Not enough data
8.5
72
Not enough data
7.5
87
Not enough data
8.3
82
Not enough data
Customization
8.9
1265
Not enough data
9.1
105
Not enough data
8.1
80
Not enough data
Agentic AI - Unified Workspaces
7.6
44
Not enough data
7.8
44
Not enough data
Collaboration
8.9
184
Not enough data
8.7
184
Not enough data
8.9
219
Not enough data
8.8
155
Not enough data
Hardware
8.4
175
Not enough data
8.8
162
Not enough data
Security
8.8
220
Not enough data
9.0
171
Not enough data
Agentic AI - Visual Collaboration Platforms
8.5
12
Not enough data
8.5
12
Not enough data
Task Creation
9.2
3108
Not enough data
9.2
3273
Not enough data
8.9
3025
Not enough data
8.5
2333
Not enough data
Task Management
9.1
3128
Not enough data
9.2
3185
Not enough data
8.7
2768
Not enough data
8.8
2818
Not enough data
Generative AI
7.5
764
Not enough data
7.5
754
Not enough data
Automation
8.7
2073
Not enough data
8.8
2355
Not enough data
8.4
1787
Not enough data
Administration
8.5
2018
Not enough data
8.6
1713
Not enough data
9.2
2145
Not enough data
Project management
9.2
2418
Not enough data
8.7
2081
Not enough data
9.1
2231
Not enough data
9.0
2342
Not enough data
8.9
2042
Not enough data
8.3
1349
Not enough data
8.4
2169
Not enough data
Workload
8.5
1583
Not enough data
9.0
2221
Not enough data
8.7
1947
Not enough data
8.5
1634
Not enough data
Communication & Collaboration
8.4
1722
Not enough data
8.3
1990
Not enough data
9.0
2195
Not enough data
Cost Management
8.0
1229
Not enough data
8.2
1462
Not enough data
7.9
1164
Not enough data
Integration
8.1
1212
Not enough data
8.1
1224
Not enough data
8.0
1194
Not enough data
Generative AI
7.5
545
Not enough data
7.6
550
Not enough data
Agentic AI - Work Management
7.9
151
Not enough data
7.9
124
Not enough data
7.8
135
Not enough data
8.0
127
Not enough data
Communication
7.6
1068
Not enough data
8.2
1110
Not enough data
7.8
932
Not enough data
8.2
1018
Not enough data
7.9
920
Not enough data
Content & Documents
8.6
1273
Not enough data
8.7
1336
Not enough data
8.4
1346
Not enough data
7.9
924
Not enough data
Controls
8.7
1276
Not enough data
8.1
714
Not enough data
8.6
1257
Not enough data
8.3
1282
Not enough data
8.1
1047
Not enough data
Project Management
9.3
1457
Not enough data
9.1
1373
Not enough data
9.0
1294
Not enough data
8.3
1184
Not enough data
Remote Collaboration
8.7
1070
Not enough data
8.8
1160
Not enough data
8.6
1161
Not enough data
7.5
849
Not enough data
Generative AI
7.5
456
Not enough data
7.6
448
Not enough data
Agentic AI - Project Collaboration
7.9
103
Not enough data
7.8
102
Not enough data
Responses
9.0
25
Not enough data
8.8
24
Not enough data
8.5
24
Not enough data
Automation - AI Agents
9.0
24
Not enough data
9.1
23
Not enough data
8.8
24
Not enough data
9.1
24
Not enough data
9.1
25
Not enough data
Platform
9.4
24
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
Autonomy - AI Agents
8.9
25
Not enough data
8.9
25
Not enough data
9.3
26
Not enough data
8.9
25
Not enough data
Generative AI
9.4
26
Not enough data
9.4
26
Not enough data
Design
8.6
504
Not enough data
8.6
620
Not enough data
8.3
535
Not enough data
Collaboration
9.0
589
Not enough data
8.6
573
Not enough data
File Types
8.3
540
Not enough data
Feature Not Available
Not enough data
8.0
398
Not enough data
Edit & Revise
8.5
511
Not enough data
Feature Not Available
Not enough data
8.5
606
Not enough data
Integrate & Embed
8.5
606
Not enough data
8.5
436
Not enough data
8.5
536
Not enough data
Operating System
8.9
475
Not enough data
8.9
493
Not enough data
7.7
310
Not enough data
Generative AI
7.8
242
Not enough data
7.8
240
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Document Creation
7.7
34
Not enough data
Customization
8.9
376
Not enough data
8.2
272
Not enough data
7.8
226
Not enough data
8.5
323
Not enough data
Additional Functionality
8.6
303
Not enough data
7.1
220
Not enough data
8.6
363
Not enough data
7.4
175
Not enough data
8.2
222
Not enough data
Meeting Prep - AI Meeting Assistants
8.6
23
Not enough data
8.0
22
Not enough data
8.0
22
Not enough data
Meeting Automation - AI Meeting Assistants
8.8
22
Not enough data
8.4
21
Not enough data
8.9
22
Not enough data
Meeting Insights - AI Meeting Assistants
8.0
21
Not enough data
8.2
22
Not enough data
8.7
20
Not enough data
Accessibility - AI Meeting Assistants
8.0
21
Not enough data
8.6
22
Not enough data
8.7
21
Not enough data
Agentic AI - AI Meeting Assistants
8.4
15
Not enough data
7.6
15
Not enough data
8.6
15
Not enough data
8.8
15
Not enough data
Meeting Capture & Retention - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Annotation Tools - Markup Software
9.3
20
Not enough data
8.4
17
Not enough data
8.7
18
Not enough data
8.7
18
Not enough data
Collaboration - Markup Software
9.3
18
Not enough data
9.2
18
Not enough data
9.2
20
Not enough data
9.4
19
Not enough data
Security - Markup Software
8.6
17
Not enough data
8.5
17
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Event Planning
7.8
29
Not enough data
8.5
28
Not enough data
8.1
28
Not enough data
7.8
27
Not enough data
Agentic AI - Note-Taking Software
8.7
17
Not enough data
Agentic AI - Employee Intranet
8.2
10
Not enough data
8.5
10
Not enough data
Action Item Detection - AI Note-taking Software
Not enough data
Not enough data
Not enough data
Not enough data
Automatic Transcription - AI Note-taking Software
Not enough data
Not enough data
Collaboration & Sharing - AI Note-taking Software
Not enough data
Not enough data
Language & Accent Support - AI Note-taking Software
Not enough data
Not enough data
Multi-Platform Integration - AI Note-taking Software
10.0
5
Not enough data
Privacy & Security Controls - AI Note-taking Software
Not enough data
Not enough data
Searchable Note Archives - AI Note-taking Software
Not enough data
Not enough data
Speaker Identification - AI Note-taking Software
Not enough data
Not enough data
Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access & Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.1
937
Not enough data
7.8
812
Not enough data
8.1
818
Not enough data
Planning
8.6
1075
Not enough data
8.9
1179
Not enough data
8.9
1122
Not enough data
8.9
1265
Not enough data
8.0
765
Not enough data
Workflow Management
8.5
1122
Not enough data
8.8
1225
Not enough data
7.8
761
Not enough data
8.0
757
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Tracking
8.3
1161
Not enough data
8.8
1565
Not enough data
Feature Not Available
Not enough data
Client Invoicing
7.1
785
Not enough data
6.8
706
Not enough data
7.5
831
Not enough data
Mobile Time Tracking
8.6
1378
Not enough data
Administration
8.5
1130
Not enough data
8.9
1334
Not enough data
8.8
1314
Not enough data
8.3
827
Not enough data
8.8
1447
Not enough data
Platform
8.2
1189
Not enough data
8.1
1026
Not enough data
8.0
828
Not enough data
8.3
1342
Not enough data
7.6
997
Not enough data
Feature Not Available
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ClickUp and Request Tracker are categorized as Bug Tracking and IT Service Management (ITSM) Tools
Unique Categories
ClickUp is categorized as Project and Portfolio Management, Workflow Management, Visual Collaboration Platforms, Mind Mapping, Employee Intranet, Marketing Calendar, Unified Workspaces, Work Management, Markup Software, Standard Operating Procedures, Time Tracking, AI Meeting Assistants, Product Management, Event Planning, Note-Taking Software, AI Chatbots, Business Instant Messaging, Task Management, Online Form Builder, Objectives and Key Results (OKR), AI Note-Taking Software, Document Creation, Project Collaboration, Knowledge Base, Kanban Project Management, AI Writing Assistant, AI Agents For Business Operations, Collaborative Whiteboard, and AI Agent Builders
Reviews
Reviewers' Company Size
ClickUp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Request Tracker
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
17.0%
Computer Software
11.1%
Information Technology and Services
10.2%
Management Consulting
3.5%
Design
2.5%
Other
55.7%
Internet
22.2%
Oil & Energy
11.1%
Information Technology and Services
11.1%
Higher Education
11.1%
Consumer Services
11.1%
Other
33.3%
Alternatives
Discussions
Who uses ClickUp?
14 Comments
MA
An individual contributor.Read more
What is ClickUp used for?
9 Comments
AW
It is used to organize your to-do list.
It can become as fleshed out as you want. You can add all sorts of details to tasks, and you can collaborate with...Read more
Request Tracker has no discussions with answers
