Compare ClickUp and Jira Service Management 
At a Glance
Market Segments
Small-Business (78.0% of reviews)
Mid-Market (43.0% of reviews)
Entry-Level Pricing
Free
0/agent/month
ClickUp
Star Rating
(11,607)4.7 out of 5
Market Segments
Small-Business (78.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansJira Service Management
Star Rating
(968)4.3 out of 5
Market Segments
Mid-Market (43.0% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Jira Service Management excels in customization options, with users highlighting the "possibilities of customization via the forms" and the effectiveness of "customizable queues and automation rules." This flexibility is particularly beneficial for teams needing tailored workflows.
- Users say ClickUp stands out for its user-friendly interface and simplicity, with many appreciating the app's "friendliness" and "ease of use." This makes it an attractive option for small businesses looking for a straightforward project management tool.
- Reviewers mention that Jira Service Management offers robust support and collaboration features, noting that "the support and engineering teams work in the same environment," which enhances communication and problem-solving for users, especially in IT service management contexts.
- According to verified reviews, ClickUp shines in its modularity and customization capabilities, with users loving how "every list can be customized and personalized in a thousand different ways." This level of personalization allows teams to adapt the tool to various project needs effectively.
- G2 reviewers highlight that Jira Service Management's powerful task automation features, such as "SLA tracking and asset management," are crucial for compliance audits and operational efficiency, making it a strong choice for organizations with complex service management requirements.
- Users report that while ClickUp has a higher star rating for overall satisfaction, Jira Service Management's specific features like "drag-and-drop reassignments" are praised for saving time and improving workflow efficiency, indicating that both tools have unique strengths that cater to different user needs.
Pricing
Entry-Level Pricing
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Free Trial
ClickUp
Free Trial is available
Jira Service Management
Free Trial is available
Ratings
Meets Requirements
8.9
8,366
8.7
858
Ease of Use
8.5
8,558
8.2
865
Ease of Setup
8.2
5,467
8.0
471
Ease of Admin
8.6
4,881
8.0
366
Quality of Support
8.9
6,780
8.4
741
Has the product been a good partner in doing business?
9.0
4,513
8.7
343
Product Direction (% positive)
9.4
7,994
8.7
824
Features by Category
Ticket and Case Management
Not enough data
8.9
84
Not enough data
9.0
80
Not enough data
8.9
84
Not enough data
8.9
80
Not enough data
8.8
81
Not enough data
8.8
82
Not enough data
9.2
80
Not enough data
8.5
77
Generative AI
Not enough data
7.9
54
Not enough data
7.9
53
Agentic AI - Help Desk
Not enough data
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Communication Channels
Not enough data
8.9
81
Not enough data
8.9
80
Not enough data
8.3
73
Not enough data
8.1
71
Not enough data
7.9
68
Platform
Not enough data
8.1
84
Not enough data
8.4
86
Not enough data
8.9
89
Not enough data
8.8
84
Not enough data
8.7
84
Not enough data
8.7
81
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tasks
9.3
3664
|
Verified
Not enough data
9.3
3750
|
Verified
Not enough data
9.1
3699
|
Verified
Not enough data
9.2
3641
|
Verified
Not enough data
8.6
3247
|
Verified
Not enough data
8.3
2713
|
Verified
Not enough data
8.7
3427
|
Verified
Not enough data
8.7
3277
|
Verified
Not enough data
Projects
9.0
2884
|
Verified
Not enough data
8.7
2358
|
Verified
Not enough data
8.3
2314
|
Verified
Not enough data
8.6
2841
|
Verified
Not enough data
9.0
2999
|
Verified
Not enough data
7.8
1758
|
Verified
Not enough data
8.3
1948
Not enough data
8.5
2791
|
Verified
Not enough data
7.9
1677
|
Verified
Not enough data
8.1
1971
|
Verified
Not enough data
8.3
1778
|
Verified
Not enough data
Resource Management
8.2
2097
|
Verified
Not enough data
8.3
2274
|
Verified
Not enough data
8.7
2768
|
Verified
Not enough data
Project Monitoring
8.2
1797
|
Verified
Not enough data
8.3
1892
|
Verified
Not enough data
8.3
2751
|
Verified
Not enough data
Generative AI
7.5
657
Not enough data
7.6
640
Not enough data
Agentic AI - Project Management
7.9
113
Not enough data
7.9
113
Not enough data
7.8
113
Not enough data
7.7
113
Not enough data
7.8
113
Not enough data
7.7
110
Not enough data
7.8
110
Not enough data
Core Conversational Capabilities - AI Chatbots
9.0
5
Not enough data
9.0
5
Not enough data
9.4
6
Not enough data
Data
9.3
5
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
9.2
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
9.2
6
Not enough data
8.7
5
Not enough data
Learning
8.7
5
Not enough data
8.7
5
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
8.9
6
Not enough data
8.7
5
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
9.0
5
Not enough data
9.2
6
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
9.0
5
Not enough data
Portfolio Management
8.3
642
Not enough data
9.0
904
Not enough data
8.6
729
Not enough data
8.2
599
Not enough data
Project Management
8.4
922
Not enough data
8.9
1004
Not enough data
8.4
677
Not enough data
Resource Management
8.4
643
Not enough data
8.5
671
Not enough data
8.5
717
Not enough data
Data & Analytics
8.2
654
Not enough data
8.4
759
Not enough data
8.2
803
Not enough data
7.7
528
Not enough data
Strategy - Project and Portfolio Management
7.6
177
Not enough data
8.2
179
Not enough data
8.4
184
Not enough data
8.4
188
Not enough data
8.4
177
Not enough data
8.3
188
Not enough data
7.9
170
Not enough data
8.2
173
Not enough data
8.1
184
Not enough data
8.6
179
Not enough data
Administration
8.6
162
8.9
166
|
Verified
8.3
145
8.5
160
|
Verified
8.2
172
8.9
171
|
Verified
Service Desk
8.4
175
8.9
177
|
Verified
8.3
176
8.8
177
|
Verified
8.8
199
8.8
179
|
Verified
Management
8.3
173
9.0
154
|
Verified
8.6
168
8.9
147
|
Verified
8.5
168
8.7
148
|
Verified
8.4
137
8.6
144
|
Verified
8.3
123
8.6
139
|
Verified
Functionality
8.5
165
9.2
159
|
Verified
8.3
145
8.8
150
8.4
172
8.7
154
|
Verified
8.5
184
8.9
154
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
7.8
9
8.3
80
8.1
9
8.5
79
8.5
9
8.3
81
8.0
9
8.3
79
8.3
9
8.3
80
8.0
9
8.1
80
8.1
9
8.3
81
Business Instant Messaging
9.0
284
Not enough data
8.9
317
Not enough data
8.9
302
Not enough data
Business Instant Messaging
8.2
148
Not enough data
8.1
152
Not enough data
Business Instant Messaging
8.1
284
Not enough data
9.2
298
Not enough data
8.8
275
Not enough data
Generative AI - Business Instant Messaging
8.8
40
Not enough data
AI - Business Instant Messaging
8.4
40
Not enough data
8.4
40
Not enough data
8.0
41
Not enough data
8.6
38
Not enough data
Agentic AI - Business Instant Messaging
8.1
22
Not enough data
8.6
22
Not enough data
Grammar
9.8
8
Not enough data
9.8
8
Not enough data
9.8
8
Not enough data
Formatting
8.6
6
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
Content
8.6
6
Not enough data
9.3
7
Not enough data
8.1
6
Not enough data
Product Type
9.7
6
Not enough data
9.7
5
Not enough data
Generative AI
10.0
5
Not enough data
Not enough data
Not enough data
Design Tools
7.9
453
Not enough data
8.3
513
Not enough data
8.3
522
Not enough data
8.6
565
Not enough data
8.8
590
Not enough data
Communication Tools
8.4
347
Not enough data
9.1
513
Not enough data
Integrations
8.2
316
Not enough data
8.8
548
Not enough data
Software Offering
9.0
578
Not enough data
8.7
535
Not enough data
Feature Not Available
Not enough data
Agentic AI - Collaborative Whiteboard
8.0
29
Not enough data
8.7
31
Not enough data
8.0
29
Not enough data
Setup
8.7
1203
Not enough data
8.8
1247
Not enough data
8.5
1300
Not enough data
8.5
1461
Not enough data
Management
8.6
1302
Not enough data
8.3
905
Not enough data
8.2
1175
Not enough data
Generative AI
7.7
456
Not enough data
Agentic AI - Workflow Management
8.1
82
Not enough data
8.3
82
Not enough data
8.1
81
Not enough data
7.9
80
Not enough data
7.9
81
Not enough data
7.9
81
Not enough data
8.1
81
Not enough data
Collaboration Tools
8.9
340
Not enough data
9.4
402
Not enough data
9.2
403
Not enough data
Visual Tools
8.5
383
Not enough data
8.8
350
Not enough data
8.4
325
Not enough data
Mind Map Availability
8.6
361
Not enough data
8.6
299
Not enough data
7.7
347
Not enough data
9.1
371
Not enough data
Agentic AI - Mind Mapping
8.2
17
Not enough data
7.9
17
Not enough data
Bug Reporting
8.4
564
Not enough data
8.4
529
Not enough data
8.6
575
Not enough data
Bug Monitoring
8.1
514
Not enough data
8.3
566
Not enough data
8.4
513
Not enough data
Agentic AI - Bug Tracking
7.4
39
Not enough data
7.6
39
Not enough data
7.4
40
Not enough data
Task Tracking
8.8
84
Not enough data
9.1
83
Not enough data
9.4
86
Not enough data
Checklist Options
9.0
83
Not enough data
8.9
81
Not enough data
8.5
74
Not enough data
Software Availability
8.9
81
Not enough data
8.9
81
Not enough data
8.1
81
Not enough data
9.2
79
Not enough data
Knowledge Pages
8.5
634
Not enough data
8.5
478
Not enough data
8.4
459
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
499
Not enough data
Knowledge Dissemination
Feature Not Available
Not enough data
8.5
567
Not enough data
8.9
598
Not enough data
8.6
631
Not enough data
8.5
553
Not enough data
8.4
494
Not enough data
9.0
576
Not enough data
8.4
465
Not enough data
8.6
421
Not enough data
Agentic AI - Knowledge Base
8.7
39
Not enough data
9.0
40
Not enough data
8.2
38
Not enough data
Monitoring
Not enough data
8.9
145
|
Verified
Not enough data
9.0
149
|
Verified
Not enough data
9.1
146
|
Verified
Not enough data
8.5
69
Management Tools
Not enough data
9.1
149
|
Verified
Not enough data
9.0
148
|
Verified
Not enough data
9.0
135
|
Verified
Generative AI
Not enough data
8.0
76
Not enough data
8.3
74
Agentic AI - Incident Management
Not enough data
8.3
60
Not enough data
8.4
60
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.5
60
Communication
8.6
339
Not enough data
8.7
338
Not enough data
8.2
303
Not enough data
8.4
350
Not enough data
Goal Creation
8.7
338
Not enough data
8.7
351
Not enough data
8.1
326
Not enough data
8.9
364
Not enough data
Agentic AI - Objectives and Key Results (OKR)
9.2
25
Not enough data
9.1
25
Not enough data
Tasks
9.4
909
Not enough data
9.2
863
Not enough data
9.2
888
Not enough data
Agentic AI - Kanban Project Management
8.0
41
Not enough data
7.9
41
Not enough data
8.0
41
Not enough data
8.0
41
Not enough data
7.8
41
Not enough data
7.5
41
Not enough data
8.0
41
Not enough data
Kanban Boards
9.2
891
Not enough data
9.0
886
Not enough data
9.1
834
Not enough data
Planning
8.9
899
Not enough data
8.8
844
Not enough data
8.7
787
Not enough data
Platform Basics
8.8
588
Not enough data
9.3
683
Not enough data
8.8
657
Not enough data
7.9
417
Not enough data
8.7
590
Not enough data
8.8
640
Not enough data
Content Planning
9.0
662
Not enough data
9.4
707
Not enough data
Feature Not Available
Not enough data
Marketing Campaign Performance
8.1
423
Not enough data
8.9
621
Not enough data
Agentic AI - Marketing Calendar
8.1
25
Not enough data
8.4
25
Not enough data
8.4
26
Not enough data
8.2
26
Not enough data
Other Features
8.4
575
Not enough data
8.3
512
Not enough data
Login Options
8.8
74
Not enough data
8.5
69
Not enough data
Productivity
7.8
67
Not enough data
7.7
65
Not enough data
8.4
66
Not enough data
7.3
72
Not enough data
8.3
69
Not enough data
Customization
8.8
1226
Not enough data
9.1
82
Not enough data
8.1
68
Not enough data
Agentic AI - Unified Workspaces
7.6
43
Not enough data
7.8
43
Not enough data
Collaboration
8.9
184
Not enough data
8.7
184
Not enough data
8.9
219
Not enough data
8.8
155
Not enough data
Hardware
8.4
175
Not enough data
8.8
162
Not enough data
Security
8.8
220
Not enough data
9.0
171
Not enough data
Agentic AI - Visual Collaboration Platforms
8.5
12
Not enough data
8.5
12
Not enough data
Task Creation
9.2
3096
Not enough data
9.2
3258
Not enough data
8.9
3017
Not enough data
8.5
2332
Not enough data
Task Management
9.1
3113
Not enough data
9.2
3176
Not enough data
8.7
2767
Not enough data
8.8
2806
Not enough data
Generative AI
7.5
759
Not enough data
7.5
751
Not enough data
Compatibility
9.7
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
Agentic AI - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries
8.3
5
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
AI powered search - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.0
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
Compatibility - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
8.7
2045
Not enough data
8.8
2299
Not enough data
8.4
1721
Not enough data
Administration
8.5
2008
Not enough data
8.6
1712
Not enough data
9.2
2122
Not enough data
Project management
9.2
2396
Not enough data
8.7
2075
Not enough data
9.1
2214
Not enough data
9.0
2285
Not enough data
8.9
2039
Not enough data
8.3
1351
Not enough data
8.4
2125
Not enough data
Workload
8.5
1577
Not enough data
9.0
2177
Not enough data
8.7
1940
Not enough data
8.5
1617
Not enough data
Communication & Collaboration
8.4
1693
Not enough data
8.3
1948
Not enough data
9.0
2130
Not enough data
Cost Management
8.0
1227
Not enough data
8.2
1435
Not enough data
7.9
1163
Not enough data
Integration
8.1
1191
Not enough data
8.1
1220
Not enough data
8.0
1185
Not enough data
Generative AI
7.5
530
Not enough data
7.6
539
Not enough data
Agentic AI - Work Management
7.9
144
Not enough data
7.9
125
Not enough data
7.8
133
Not enough data
7.9
124
Not enough data
Communication
7.6
1064
Not enough data
8.2
1108
Not enough data
7.8
931
Not enough data
8.2
1017
Not enough data
7.9
920
Not enough data
Content & Documents
8.6
1271
Not enough data
8.7
1333
Not enough data
8.4
1342
Not enough data
7.9
923
Not enough data
Controls
8.7
1275
Not enough data
8.1
711
Not enough data
8.6
1255
Not enough data
8.3
1280
Not enough data
8.1
1045
Not enough data
Project Management
9.3
1450
Not enough data
9.1
1371
Not enough data
9.0
1293
Not enough data
8.3
1184
Not enough data
Remote Collaboration
8.7
1069
Not enough data
8.8
1159
Not enough data
8.6
1162
Not enough data
7.5
848
Not enough data
Generative AI
7.5
454
Not enough data
7.6
446
Not enough data
Agentic AI - Project Collaboration
7.9
101
Not enough data
7.8
101
Not enough data
Responses
9.0
24
Not enough data
8.8
23
Not enough data
8.4
23
Not enough data
Automation - AI Agents
9.1
23
Not enough data
9.1
22
Not enough data
8.9
23
Not enough data
9.2
23
Not enough data
9.0
24
Not enough data
Platform
9.3
23
Not enough data
8.9
23
Not enough data
8.5
23
Not enough data
Autonomy - AI Agents
8.9
24
Not enough data
8.8
24
Not enough data
9.3
24
Not enough data
9.0
24
Not enough data
Generative AI
9.4
25
Not enough data
9.3
25
Not enough data
Calendar View
9.1
24
Not enough data
9.2
23
Not enough data
Shared Calendar
8.8
24
Not enough data
8.6
23
Not enough data
Accessibility
8.8
24
Not enough data
8.7
26
Not enough data
Integration
8.6
28
Not enough data
8.2
25
Not enough data
8.0
25
Not enough data
Notifications
8.3
24
Not enough data
8.8
24
Not enough data
Generative AI
8.0
23
Not enough data
7.7
22
Not enough data
7.4
22
Not enough data
Agentic AI - Calendar
7.6
21
Not enough data
Design
8.6
504
Not enough data
8.6
619
Not enough data
8.3
535
Not enough data
Collaboration
9.0
588
Not enough data
8.6
572
Not enough data
File Types
8.3
539
Not enough data
Feature Not Available
Not enough data
8.0
398
Not enough data
Edit & Revise
8.5
510
Not enough data
Feature Not Available
Not enough data
8.5
605
Not enough data
Integrate & Embed
8.5
605
Not enough data
8.5
436
Not enough data
8.5
536
Not enough data
Operating System
8.9
475
Not enough data
8.9
493
Not enough data
7.7
310
Not enough data
Generative AI
7.8
241
Not enough data
7.7
239
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Document Creation
7.7
34
Not enough data
Customization
9.0
374
Not enough data
8.2
270
Not enough data
7.7
225
Not enough data
8.5
322
Not enough data
Additional Functionality
8.6
303
Not enough data
7.1
219
Not enough data
8.6
359
Not enough data
7.4
175
Not enough data
8.2
221
Not enough data
Generative AI
Not enough data
8.3
25
Agentic AI - IT Alerting
Not enough data
8.4
24
Not enough data
8.7
24
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.5
24
Not enough data
8.7
24
Not enough data
8.7
24
Meeting Prep - AI Meeting Assistants
8.6
23
Not enough data
8.0
22
Not enough data
8.0
22
Not enough data
Meeting Automation - AI Meeting Assistants
8.8
22
Not enough data
8.4
21
Not enough data
8.9
22
Not enough data
Meeting Insights - AI Meeting Assistants
8.0
21
Not enough data
8.2
22
Not enough data
8.7
20
Not enough data
Accessibility - AI Meeting Assistants
8.0
21
Not enough data
8.6
22
Not enough data
8.7
21
Not enough data
Agentic AI - AI Meeting Assistants
8.4
15
Not enough data
7.6
15
Not enough data
8.6
15
Not enough data
8.8
15
Not enough data
Meeting Capture & Retention - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Annotation Tools - Markup Software
9.3
20
Not enough data
8.4
17
Not enough data
8.7
18
Not enough data
8.7
18
Not enough data
Collaboration - Markup Software
9.3
18
Not enough data
9.2
18
Not enough data
9.2
20
Not enough data
9.4
19
Not enough data
Security - Markup Software
8.6
17
Not enough data
8.5
17
Not enough data
Agentic AI - Event Planning
7.8
29
Not enough data
8.5
28
Not enough data
8.1
28
Not enough data
7.8
27
Not enough data
Agentic AI - Note-Taking Software
8.7
17
Not enough data
Agentic AI - Employee Intranet
8.2
10
Not enough data
8.5
10
Not enough data
Action Item Detection - AI Note-taking Software
Not enough data
Not enough data
Not enough data
Not enough data
Automatic Transcription - AI Note-taking Software
Not enough data
Not enough data
Collaboration & Sharing - AI Note-taking Software
Not enough data
Not enough data
Language & Accent Support - AI Note-taking Software
Not enough data
Not enough data
Multi-Platform Integration - AI Note-taking Software
10.0
5
Not enough data
Privacy & Security Controls - AI Note-taking Software
Not enough data
Not enough data
Searchable Note Archives - AI Note-taking Software
Not enough data
Not enough data
Speaker Identification - AI Note-taking Software
Not enough data
Not enough data
Incident Management
Not enough data
8.7
308
Not enough data
8.8
315
Not enough data
8.8
326
Not enough data
8.5
281
Not enough data
8.5
276
Reporting
Not enough data
8.5
312
Not enough data
8.4
301
Not enough data
8.2
232
Access & Usability
Not enough data
8.1
227
Not enough data
8.6
280
Not enough data
8.5
236
Not enough data
8.4
232
Agentic AI - Service Desk
Not enough data
8.2
74
Not enough data
8.2
74
Not enough data
8.3
73
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
74
Communication
8.1
937
Not enough data
7.8
812
Not enough data
8.1
818
Not enough data
Planning
8.6
1074
Not enough data
8.9
1177
Not enough data
8.9
1119
Not enough data
8.8
1226
Not enough data
8.0
765
Not enough data
Workflow Management
8.5
1118
Not enough data
8.8
1219
Not enough data
7.8
761
Not enough data
8.0
756
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Tracking
8.3
1149
Not enough data
8.8
1542
Not enough data
Feature Not Available
Not enough data
Client Invoicing
7.1
782
Not enough data
6.8
705
Not enough data
7.5
827
Not enough data
Mobile Time Tracking
8.6
1361
Not enough data
Administration
8.5
1126
Not enough data
8.9
1328
Not enough data
8.7
1305
Not enough data
8.3
825
Not enough data
8.8
1442
Not enough data
Platform
8.2
1181
Not enough data
8.1
1024
Not enough data
8.0
825
Not enough data
8.2
1336
Not enough data
7.6
994
Not enough data
Feature Not Available
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ClickUp and Jira Service Management are categorized as IT Service Management (ITSM) Tools
Unique Categories
ClickUp is categorized as Project and Portfolio Management, Mind Mapping, Note-Taking Software, Project Management, AI Chatbots, Standard Operating Procedures, Project Collaboration, Work Management, Document Creation, Knowledge Base, AI Writing Assistant, Business Instant Messaging, Enterprise Search Software, AI Agents For Business Operations, Visual Collaboration Platforms, Workflow Management, Task Management, AI Meeting Assistants, Online Form Builder, Kanban Project Management, Employee Intranet, Objectives and Key Results (OKR), Collaborative Whiteboard, Time Tracking, Bug Tracking, Marketing Calendar, AI Note-Taking Software, Calendar, Product Management, Unified Workspaces, Event Planning, and Markup Software
Jira Service Management is categorized as Incident Management, Service Desk, IT Alerting, and Help Desk
Reviews
Reviewers' Company Size
ClickUp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
17.0%
Computer Software
11.0%
Information Technology and Services
10.3%
Management Consulting
3.6%
Design
2.5%
Other
55.6%
Information Technology and Services
30.9%
Computer Software
16.1%
Financial Services
4.8%
Internet
4.5%
Telecommunications
3.2%
Other
40.5%
Alternatives
Discussions
Who uses ClickUp?
13 Comments
MA
An individual contributor.Read more
What is ClickUp used for?
9 Comments
AW
It is used to organize your to-do list.
It can become as fleshed out as you want. You can add all sorts of details to tasks, and you can collaborate with...Read more
What is Jira Service Management used for?
2 Comments
SP
the tool is basically used for ticketing the IR or the Incident management processRead more
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
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