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Compare ClickUp and Freshservice 
Featured Products
At a Glance
Market Segments
Small-Business (78.1% of reviews)
Mid-Market (62.1% of reviews)
Entry-Level Pricing
Free
$19.00
ClickUp
Star Rating
(10,901)4.7 out of 5
Market Segments
Small-Business (78.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansFreshservice
Star Rating
(1,306)4.6 out of 5
Market Segments
Mid-Market (62.1% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshservice excels in ease of use, with many users highlighting its intuitive interface that streamlines customer support management. One user mentioned how it has "truly streamlined the way we handle customer support," making it a strong choice for teams looking for a user-friendly solution.
- Users say that ClickUp shines in organization and customization, with features that allow teams to keep everything in one place. Reviewers appreciate the ability to "customize and build spaces for all of our different business needs," which helps in managing tasks and deadlines effectively.
- According to verified reviews, Freshservice offers a robust ticketing system that is particularly praised for its versatility across multiple departments. Users have noted its effectiveness in consolidating various applications into a single platform, enhancing overall productivity.
- Reviewers mention that ClickUp's integration capabilities are a significant advantage, as it provides all essential integrations in one place. This feature has been highlighted as a key factor in making work feel organized and easier to manage without the need to switch between different tools.
- G2 reviewers report that Freshservice has a strong focus on customer support quality, with users rating it highly for responsiveness and helpfulness. One user noted the platform's ability to support multiple departments, which has been beneficial as their organization expanded its use.
- Users say that while ClickUp offers a free entry-level price, Freshservice's pricing is competitive for the features it provides, especially for mid-market companies. Reviewers have expressed satisfaction with the value they receive, stating that they switched from a more expensive competitor to Freshservice and found it to be a better fit.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
Free Trial
ClickUp
Free Trial is available
Freshservice
Free Trial is available
Ratings
Meets Requirements
8.9
8,062
8.9
1,167
Ease of Use
8.5
8,236
9.2
1,169
Ease of Setup
8.2
5,168
8.8
952
Ease of Admin
8.6
4,652
9.0
956
Quality of Support
8.9
6,518
9.0
1,127
Has the product been a good partner in doing business?
9.0
4,292
9.1
931
Product Direction (% positive)
9.5
7,705
9.5
1,154
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tasks
9.3
3619
|
Verified
Not enough data
9.3
3706
|
Verified
Not enough data
9.1
3665
|
Verified
Not enough data
9.2
3607
|
Verified
Not enough data
8.5
3237
|
Verified
Not enough data
8.3
2714
|
Verified
Not enough data
8.7
3424
|
Verified
Not enough data
8.7
3255
|
Verified
Not enough data
Projects
9.0
2868
|
Verified
Not enough data
8.7
2356
|
Verified
Not enough data
8.3
2307
|
Verified
Not enough data
8.6
2830
|
Verified
Not enough data
9.0
2979
|
Verified
Not enough data
7.8
1762
|
Verified
Not enough data
8.3
1953
Not enough data
8.5
2779
|
Verified
Not enough data
7.9
1682
|
Verified
Not enough data
8.1
1965
|
Verified
Not enough data
8.3
1782
|
Verified
Not enough data
Resource Management
8.2
2103
|
Verified
Not enough data
8.3
2274
|
Verified
Not enough data
8.7
2765
|
Verified
Not enough data
Project Monitoring
8.2
1798
|
Verified
Not enough data
8.3
1893
|
Verified
Not enough data
8.3
2725
|
Verified
Not enough data
Generative AI
7.5
657
Not enough data
7.6
642
Not enough data
Agentic AI - Project Management
7.9
114
Not enough data
7.9
114
Not enough data
7.8
115
Not enough data
7.7
115
Not enough data
7.8
113
Not enough data
7.7
112
Not enough data
7.8
112
Not enough data
Core Conversational Capabilities - AI Chatbots
8.8
7
Not enough data
9.0
7
Not enough data
9.3
7
Not enough data
Data
9.2
6
Not enough data
8.9
6
Not enough data
Interaction
8.7
5
Not enough data
8.9
6
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
8.7
5
Not enough data
Task & Flow Management - AI Chatbots
9.0
7
Not enough data
8.6
7
Not enough data
Learning
8.3
6
Not enough data
8.6
6
Not enough data
Deployment & Embedding - AI Chatbots
8.7
5
Not enough data
8.7
5
Not enough data
Content Generation
8.8
7
Not enough data
8.3
6
Not enough data
Admin & Configuration - AI Chatbots
8.3
5
Not enough data
System
8.9
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
Agentic AI - AI Chatbots
8.9
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
Monitoring & Improvement - AI Chatbots
8.3
6
Not enough data
Reliability & Safety - AI Chatbots
8.9
6
Not enough data
Portfolio Management
8.2
646
Not enough data
9.0
903
Not enough data
8.6
734
Not enough data
8.2
603
Not enough data
Project Management
8.4
925
Not enough data
8.9
1007
Not enough data
8.4
681
Not enough data
Resource Management
8.4
647
Not enough data
8.5
674
Not enough data
8.5
720
Not enough data
Data & Analytics
8.2
657
Not enough data
8.4
761
Not enough data
8.2
806
Not enough data
7.7
531
Not enough data
Strategy - Project and Portfolio Management
7.6
181
Not enough data
8.2
181
Not enough data
8.4
186
Not enough data
8.3
191
Not enough data
8.4
180
Not enough data
8.3
191
Not enough data
7.9
173
Not enough data
8.2
176
Not enough data
8.1
187
Not enough data
8.5
182
Not enough data
Administration
8.6
167
8.6
320
|
Verified
8.3
150
8.4
345
|
Verified
8.2
176
8.4
373
|
Verified
Service Desk
8.4
178
9.4
402
|
Verified
8.3
181
9.1
377
|
Verified
8.8
204
8.8
369
|
Verified
Management
8.3
177
8.5
312
|
Verified
8.6
172
8.9
319
|
Verified
8.5
172
8.8
283
|
Verified
8.5
141
8.5
286
|
Verified
8.4
127
8.2
230
|
Verified
Functionality
8.5
168
9.4
333
|
Verified
8.3
149
8.7
271
|
Verified
8.4
176
8.7
268
|
Verified
8.5
187
8.8
303
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
7.7
14
8.0
9
8.0
14
7.8
9
8.3
14
8.0
9
7.9
14
7.6
9
8.1
14
7.4
9
7.7
14
8.1
9
8.0
14
8.3
9
Business Instant Messaging
9.0
291
Not enough data
9.0
320
Not enough data
8.9
308
Not enough data
Business Instant Messaging
8.2
155
Not enough data
8.1
159
Not enough data
Business Instant Messaging
8.1
289
Not enough data
9.2
306
Not enough data
8.8
281
Not enough data
Generative AI - Business Instant Messaging
8.6
46
Not enough data
AI - Business Instant Messaging
8.3
46
Not enough data
8.4
46
Not enough data
8.0
47
Not enough data
8.6
44
Not enough data
Agentic AI - Business Instant Messaging
8.1
27
Not enough data
8.5
27
Not enough data
Grammar
9.8
7
Not enough data
9.8
7
Not enough data
9.8
7
Not enough data
Formatting
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
9.0
5
Not enough data
9.3
5
Not enough data
7.7
5
Not enough data
Product Type
9.7
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Design Tools
7.9
458
Not enough data
8.3
520
Not enough data
8.3
528
Not enough data
8.5
571
Not enough data
8.7
597
Not enough data
Communication Tools
8.4
352
Not enough data
9.1
518
Not enough data
Integrations
8.2
320
Not enough data
8.8
552
Not enough data
Software Offering
9.0
584
Not enough data
8.7
539
Not enough data
Feature Not Available
Not enough data
Agentic AI - Collaborative Whiteboard
7.9
34
Not enough data
8.4
34
Not enough data
7.9
34
Not enough data
Setup
8.7
1210
Not enough data
8.8
1256
Not enough data
8.5
1305
Not enough data
8.5
1465
Not enough data
Management
8.6
1309
Not enough data
8.3
914
Not enough data
8.2
1185
Not enough data
Generative AI
7.7
466
Not enough data
Agentic AI - Workflow Management
8.1
92
Not enough data
8.3
91
Not enough data
8.2
91
Not enough data
8.0
89
Not enough data
7.9
90
Not enough data
7.9
90
Not enough data
8.1
92
Not enough data
Collaboration Tools
8.9
345
Not enough data
9.4
406
Not enough data
9.2
406
Not enough data
Visual Tools
8.5
388
Not enough data
8.8
355
Not enough data
8.4
330
Not enough data
Mind Map Availability
8.7
366
Not enough data
8.6
304
Not enough data
7.7
350
Not enough data
9.1
374
Not enough data
Agentic AI - Mind Mapping
8.1
21
Not enough data
7.8
21
Not enough data
Bug Reporting
8.4
575
Not enough data
8.4
540
Not enough data
8.6
584
Not enough data
Bug Monitoring
8.1
526
Not enough data
8.3
578
Not enough data
8.4
526
Not enough data
Agentic AI - Bug Tracking
7.4
47
Not enough data
7.6
46
Not enough data
7.5
48
Not enough data
Task Tracking
8.8
84
Not enough data
9.1
81
Not enough data
9.3
83
Not enough data
Checklist Options
9.0
81
Not enough data
9.0
81
Not enough data
8.5
75
Not enough data
Software Availability
8.8
81
Not enough data
8.9
80
Not enough data
8.1
79
Not enough data
9.2
77
Not enough data
Knowledge Pages
8.5
640
Not enough data
8.5
484
Not enough data
8.4
465
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
502
Not enough data
Knowledge Dissemination
Feature Not Available
Not enough data
8.5
572
Not enough data
8.9
602
Not enough data
8.7
635
Not enough data
8.5
557
Not enough data
8.4
497
Not enough data
9.0
581
Not enough data
8.4
470
Not enough data
8.6
425
Not enough data
Agentic AI - Knowledge Base
8.6
42
Not enough data
8.8
43
Not enough data
8.1
42
Not enough data
Monitoring
Not enough data
8.3
267
|
Verified
Not enough data
8.6
303
|
Verified
Not enough data
8.8
320
|
Verified
Not enough data
6.1
25
Management Tools
Not enough data
9.1
341
|
Verified
Not enough data
8.9
331
Not enough data
8.5
295
|
Verified
Generative AI
Not enough data
7.8
136
Not enough data
7.8
135
Agentic AI - Incident Management
Not enough data
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Communication
8.7
343
Not enough data
8.7
342
Not enough data
8.2
306
Not enough data
8.4
353
Not enough data
Goal Creation
8.7
342
Not enough data
8.7
355
Not enough data
8.2
330
Not enough data
8.9
367
Not enough data
Agentic AI - Objectives and Key Results (OKR)
9.0
29
Not enough data
8.9
29
Not enough data
Tasks
9.4
916
Not enough data
9.2
871
Not enough data
9.2
895
Not enough data
Agentic AI - Kanban Project Management
8.0
46
Not enough data
7.9
45
Not enough data
8.0
45
Not enough data
8.0
45
Not enough data
7.7
45
Not enough data
7.5
45
Not enough data
8.0
45
Not enough data
Kanban Boards
9.2
901
Not enough data
9.0
894
Not enough data
9.1
843
Not enough data
Planning
8.9
905
Not enough data
8.8
849
Not enough data
8.7
792
Not enough data
Platform Basics
8.8
592
Not enough data
9.3
688
Not enough data
8.8
661
Not enough data
7.9
422
Not enough data
8.7
594
Not enough data
8.8
645
Not enough data
Content Planning
9.0
667
Not enough data
9.4
712
Not enough data
Feature Not Available
Not enough data
Marketing Campaign Performance
8.1
428
Not enough data
8.9
626
Not enough data
Agentic AI - Marketing Calendar
8.2
29
Not enough data
8.4
29
Not enough data
8.3
30
Not enough data
8.3
30
Not enough data
Other Features
8.4
579
Not enough data
8.3
516
Not enough data
Login Options
8.8
80
Not enough data
8.6
76
Not enough data
Productivity
7.9
72
Not enough data
7.8
73
Not enough data
8.5
72
Not enough data
7.5
70
Not enough data
8.3
71
Not enough data
Customization
8.8
1221
Not enough data
9.0
80
Not enough data
8.2
73
Not enough data
Agentic AI - Unified Workspaces
7.6
51
Not enough data
7.8
51
Not enough data
Collaboration
8.9
189
Not enough data
8.7
188
Not enough data
8.9
224
Not enough data
8.9
160
Not enough data
Hardware
8.4
180
Not enough data
8.8
167
Not enough data
Security
8.8
225
Not enough data
9.0
177
Not enough data
Agentic AI - Visual Collaboration Platforms
8.0
17
Not enough data
8.2
17
Not enough data
Task Creation
9.2
3104
Not enough data
9.2
3264
Not enough data
8.9
3034
Not enough data
8.5
2346
Not enough data
Task Management
9.1
3129
Not enough data
9.2
3186
Not enough data
8.7
2778
Not enough data
8.8
2818
Not enough data
Generative AI
7.5
768
Not enough data
7.5
761
Not enough data
Compatibility
9.5
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
Agentic AI - Enterprise Search Software
7.0
5
Not enough data
7.0
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
6.7
5
Not enough data
7.0
5
Not enough data
Search Queries
8.3
7
Not enough data
9.3
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
9.0
7
Not enough data
AI powered search - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.8
7
Not enough data
9.0
7
Not enough data
9.0
7
Not enough data
Compatibility - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
8.7
2016
Not enough data
8.8
2219
Not enough data
8.3
1627
Not enough data
Administration
8.5
2010
Not enough data
8.6
1720
Not enough data
9.2
2098
Not enough data
Project management
9.2
2374
Not enough data
8.7
2074
Not enough data
9.1
2198
Not enough data
9.0
2211
Not enough data
8.9
2043
Not enough data
8.3
1362
Not enough data
8.4
2075
Not enough data
Workload
8.5
1582
Not enough data
9.0
2134
Not enough data
8.7
1946
Not enough data
8.4
1594
Not enough data
Communication & Collaboration
8.4
1668
Not enough data
8.2
1900
Not enough data
9.0
2031
Not enough data
Cost Management
8.0
1238
Not enough data
8.2
1426
Not enough data
7.9
1174
Not enough data
Integration
8.1
1174
Not enough data
8.1
1224
Not enough data
7.9
1183
Not enough data
Generative AI
7.5
530
Not enough data
7.6
540
Not enough data
Agentic AI - Work Management
7.7
135
Not enough data
7.9
133
Not enough data
7.8
132
Not enough data
7.9
132
Not enough data
Communication
7.6
1065
Not enough data
8.2
1115
Not enough data
7.9
938
Not enough data
8.2
1025
Not enough data
7.9
927
Not enough data
Content & Documents
8.6
1276
Not enough data
8.7
1339
Not enough data
8.4
1347
Not enough data
7.9
930
Not enough data
Controls
8.7
1279
Not enough data
8.1
715
Not enough data
8.6
1260
Not enough data
8.3
1284
Not enough data
8.1
1051
Not enough data
Project Management
9.3
1447
Not enough data
9.1
1378
Not enough data
9.0
1295
Not enough data
8.3
1188
Not enough data
Remote Collaboration
8.6
1074
Not enough data
8.8
1164
Not enough data
8.6
1168
Not enough data
7.5
855
Not enough data
Generative AI
7.5
460
Not enough data
7.6
451
Not enough data
Agentic AI - Project Collaboration
7.9
107
Not enough data
7.7
107
Not enough data
Responses
9.2
22
Not enough data
8.7
22
Not enough data
8.5
22
Not enough data
Automation - AI Agents
9.1
22
Not enough data
9.0
21
Not enough data
8.9
22
Not enough data
9.0
21
Not enough data
9.1
22
Not enough data
Platform
9.3
22
Not enough data
8.9
22
Not enough data
8.5
22
Not enough data
Autonomy - AI Agents
8.8
23
Not enough data
8.8
23
Not enough data
9.3
22
Not enough data
8.9
23
Not enough data
Generative AI
9.2
24
Not enough data
9.1
24
Not enough data
Calendar View
9.0
24
Not enough data
9.1
23
Not enough data
Shared Calendar
8.7
24
Not enough data
8.5
23
Not enough data
Accessibility
8.7
24
Not enough data
8.5
25
Not enough data
Integration
8.6
26
Not enough data
8.1
25
Not enough data
7.9
25
Not enough data
Notifications
8.3
24
Not enough data
8.7
24
Not enough data
Generative AI
8.0
23
Not enough data
7.6
22
Not enough data
7.3
22
Not enough data
Agentic AI - Calendar
7.5
21
Not enough data
Design
8.6
507
Not enough data
8.6
622
Not enough data
8.3
538
Not enough data
Collaboration
9.0
591
Not enough data
8.6
574
Not enough data
File Types
8.3
542
Not enough data
Feature Not Available
Not enough data
8.0
401
Not enough data
Edit & Revise
8.5
513
Not enough data
Feature Not Available
Not enough data
8.5
607
Not enough data
Integrate & Embed
8.5
607
Not enough data
8.5
438
Not enough data
8.6
538
Not enough data
Operating System
8.9
477
Not enough data
8.9
495
Not enough data
7.7
312
Not enough data
Generative AI
7.8
243
Not enough data
7.7
241
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Document Creation
7.5
36
Not enough data
Customization
8.9
376
Not enough data
8.2
272
Not enough data
7.8
227
Not enough data
8.5
324
Not enough data
Additional Functionality
8.6
305
Not enough data
7.1
222
Not enough data
8.6
361
Not enough data
7.4
178
Not enough data
8.2
223
Not enough data
Generative AI
Not enough data
7.2
75
Self-Service Experience
Not enough data
8.4
136
Not enough data
8.7
132
Not enough data
7.1
112
Not enough data
7.6
114
Not enough data
8.2
133
Self-Service Platform
Not enough data
8.5
134
Not enough data
8.7
138
Not enough data
7.1
107
Not enough data
8.1
129
Agentic AI - Customer Self-Service
Not enough data
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Generative AI
Not enough data
7.7
70
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Meeting Prep - AI Meeting Assistants
8.4
29
Not enough data
8.1
28
Not enough data
8.0
28
Not enough data
Meeting Automation - AI Meeting Assistants
8.6
28
Not enough data
8.1
27
Not enough data
8.8
27
Not enough data
Meeting Insights - AI Meeting Assistants
8.2
27
Not enough data
8.4
29
Not enough data
8.7
27
Not enough data
Accessibility - AI Meeting Assistants
8.3
27
Not enough data
8.7
28
Not enough data
8.8
28
Not enough data
Agentic AI - AI Meeting Assistants
8.3
22
Not enough data
7.6
22
Not enough data
8.3
22
Not enough data
8.4
22
Not enough data
Annotation Tools - Markup Software
9.2
24
Not enough data
8.5
21
Not enough data
8.6
22
Not enough data
8.7
22
Not enough data
Collaboration - Markup Software
9.2
22
Not enough data
9.2
22
Not enough data
9.1
23
Not enough data
9.3
23
Not enough data
Security - Markup Software
8.9
21
Not enough data
8.8
21
Not enough data
Agentic AI - Event Planning
7.8
38
Not enough data
8.4
37
Not enough data
8.0
37
Not enough data
7.8
36
Not enough data
Agentic AI - Note-Taking Software
8.6
22
Not enough data
Agentic AI - Employee Intranet
7.8
13
Not enough data
8.1
13
Not enough data
Action Item Detection - AI Note-taking Software
Not enough data
Not enough data
Not enough data
Not enough data
Automatic Transcription - AI Note-taking Software
Not enough data
Not enough data
Collaboration & Sharing - AI Note-taking Software
Not enough data
Not enough data
Language & Accent Support - AI Note-taking Software
Not enough data
Not enough data
Multi-Platform Integration - AI Note-taking Software
Not enough data
Not enough data
Privacy & Security Controls - AI Note-taking Software
Not enough data
Not enough data
Searchable Note Archives - AI Note-taking Software
Not enough data
Not enough data
Speaker Identification - AI Note-taking Software
Not enough data
Not enough data
Incident Management
Not enough data
9.1
736
Not enough data
8.9
739
Not enough data
9.0
792
Not enough data
8.6
728
Not enough data
8.6
693
Reporting
Not enough data
8.6
774
Not enough data
8.2
637
Not enough data
8.2
616
Access & Usability
Not enough data
8.4
702
Not enough data
8.9
725
Not enough data
8.5
550
Not enough data
8.7
562
Agentic AI - Service Desk
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Communication
8.1
938
Not enough data
7.8
818
Not enough data
8.1
824
Not enough data
Planning
8.6
1080
Not enough data
8.9
1183
Not enough data
8.9
1123
Not enough data
8.8
1221
Not enough data
8.0
771
Not enough data
Workflow Management
8.5
1122
Not enough data
8.8
1224
Not enough data
7.8
767
Not enough data
8.0
762
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
7.6
175
Platform
Not enough data
8.3
231
Not enough data
8.2
214
Not enough data
8.7
257
Not enough data
8.4
285
Not enough data
8.7
317
Security
Not enough data
7.8
180
Not enough data
7.0
109
Not enough data
7.5
168
Not enough data
8.9
285
Not enough data
8.8
288
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Tracking
8.2
1162
Not enough data
8.8
1540
Not enough data
Feature Not Available
Not enough data
Client Invoicing
7.2
799
Not enough data
6.8
721
Not enough data
7.5
840
Not enough data
Mobile Time Tracking
8.6
1366
Not enough data
Administration
8.5
1134
Not enough data
8.9
1338
Not enough data
8.7
1311
Not enough data
8.3
837
Not enough data
8.8
1452
Not enough data
Platform
8.2
1193
Not enough data
8.0
1035
Not enough data
8.0
840
Not enough data
8.3
1343
Not enough data
7.6
1009
Not enough data
Feature Not Available
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ClickUp and Freshservice are categorized as IT Service Management (ITSM) Tools
Unique Categories
ClickUp is categorized as Project and Portfolio Management, Mind Mapping, Note-Taking Software, Project Management, AI Chatbots, Standard Operating Procedures, Project Collaboration, Work Management, Document Creation, Knowledge Base, AI Writing Assistant, Business Instant Messaging, Enterprise Search Software, AI Agents For Business Operations, Visual Collaboration Platforms, Workflow Management, Task Management, AI Meeting Assistants, Online Form Builder, Kanban Project Management, Employee Intranet, Objectives and Key Results (OKR), Collaborative Whiteboard, Time Tracking, Bug Tracking, Marketing Calendar, AI Note-Taking Software, Calendar, Product Management, Unified Workspaces, Event Planning, and Markup Software
Freshservice is categorized as IT Alerting, Incident Management, Enterprise IT Management, Service Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
ClickUp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
16.9%
Computer Software
11.1%
Information Technology and Services
10.4%
Management Consulting
3.6%
Design
2.6%
Other
55.5%
Information Technology and Services
19.7%
Computer Software
5.5%
Construction
4.5%
Education Management
3.6%
Hospital & Health Care
3.4%
Other
63.3%
Alternatives
Discussions
Who uses ClickUp?
13 Comments
PJ
All the companies that manage the projects are mainly the IT, Strategy, and Consulting related organizations.Read more
Is ClickUp really free?
10 Comments
SZ
well yes it is free with basic features. like you can create multiple workplaces but while using free version you can create maximum 5 space per workplaceRead more
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
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