Compare ClickUp and Freshservice 
Featured Products
At a Glance
Market Segments
Small-Business (78.1% of reviews)
Mid-Market (62.2% of reviews)
Entry-Level Pricing
Free
$19.00
ClickUp
Star Rating
(11,423)4.7 out of 5
Market Segments
Small-Business (78.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansFreshservice
Star Rating
(1,314)4.6 out of 5
Market Segments
Mid-Market (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshservice excels in providing a user-friendly experience, particularly with its service portal, which has significantly improved internal processes by allowing employees to easily submit tickets for various inquiries. This feature has been highlighted as a game-changer for many organizations.
- Users say ClickUp stands out for its simplicity and visually appealing interface, making it easy for teams to onboard new members, including those who may not be technically inclined. Reviewers appreciate the clean organization of tasks and spaces, which enhances overall productivity.
- According to verified reviews, Freshservice offers superior mobile functionality, allowing users to receive updates on service tickets on the go. This feature has been particularly praised by users who value staying informed about their IT operations while away from their desks.
- Reviewers mention that ClickUp's email notifications and organized statuses help maintain clarity and efficiency in task management. Users find this feature especially beneficial for keeping track of multiple projects and ensuring that nothing falls through the cracks.
- G2 reviewers highlight Freshservice's strong support quality, with many users noting the responsiveness and helpfulness of the support team. This aspect is crucial for organizations that rely on timely assistance to resolve IT issues.
- Users report that while ClickUp has a broader range of functionalities, some find it slightly less intuitive than Freshservice, particularly when it comes to complex project management tasks. However, its flexibility and integration capabilities are often cited as major advantages for teams looking to streamline their workflows.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
Free Trial
ClickUp
Free Trial is available
Freshservice
Free Trial is available
Ratings
Meets Requirements
8.9
8,276
8.9
1,172
Ease of Use
8.5
8,480
9.2
1,175
Ease of Setup
8.2
5,396
8.8
959
Ease of Admin
8.6
4,797
9.0
959
Quality of Support
8.9
6,700
9.0
1,132
Has the product been a good partner in doing business?
9.0
4,433
9.1
934
Product Direction (% positive)
9.4
7,914
9.5
1,159
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tasks
9.3
3656
|
Verified
Not enough data
9.3
3742
|
Verified
Not enough data
9.1
3691
|
Verified
Not enough data
9.2
3631
|
Verified
Not enough data
8.6
3248
|
Verified
Not enough data
8.3
2713
|
Verified
Not enough data
8.7
3430
|
Verified
Not enough data
8.7
3272
|
Verified
Not enough data
Projects
9.0
2882
|
Verified
Not enough data
8.7
2355
|
Verified
Not enough data
8.3
2319
|
Verified
Not enough data
8.6
2843
|
Verified
Not enough data
9.0
3003
|
Verified
Not enough data
7.8
1758
|
Verified
Not enough data
8.3
1948
Not enough data
8.5
2791
|
Verified
Not enough data
7.9
1678
|
Verified
Not enough data
8.1
1972
|
Verified
Not enough data
8.3
1777
|
Verified
Not enough data
Resource Management
8.2
2098
|
Verified
Not enough data
8.3
2274
|
Verified
Not enough data
8.7
2765
|
Verified
Not enough data
Project Monitoring
8.2
1796
|
Verified
Not enough data
8.3
1891
|
Verified
Not enough data
8.3
2747
|
Verified
Not enough data
Generative AI
7.5
656
Not enough data
7.6
640
Not enough data
Agentic AI - Project Management
7.9
114
Not enough data
7.9
114
Not enough data
7.8
114
Not enough data
7.7
114
Not enough data
7.8
113
Not enough data
7.7
111
Not enough data
7.8
111
Not enough data
Core Conversational Capabilities - AI Chatbots
8.6
6
Not enough data
8.9
6
Not enough data
9.3
7
Not enough data
Data
9.2
6
Not enough data
8.7
5
Not enough data
Interaction
Not enough data
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
8.7
5
Not enough data
Task & Flow Management - AI Chatbots
9.0
7
Not enough data
8.3
6
Not enough data
Learning
8.3
6
Not enough data
8.6
6
Not enough data
Deployment & Embedding - AI Chatbots
8.7
5
Not enough data
Not enough data
Not enough data
Content Generation
8.8
7
Not enough data
8.3
6
Not enough data
Admin & Configuration - AI Chatbots
8.3
5
Not enough data
System
8.9
6
Not enough data
8.8
7
Not enough data
8.3
5
Not enough data
8.3
6
Not enough data
Agentic AI - AI Chatbots
8.7
5
Not enough data
8.3
5
Not enough data
8.3
6
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
Monitoring & Improvement - AI Chatbots
8.0
5
Not enough data
Reliability & Safety - AI Chatbots
8.9
6
Not enough data
Portfolio Management
8.3
642
Not enough data
9.0
902
Not enough data
8.6
729
Not enough data
8.2
599
Not enough data
Project Management
8.4
922
Not enough data
8.9
1003
Not enough data
8.4
677
Not enough data
Resource Management
8.4
642
Not enough data
8.5
670
Not enough data
8.5
716
Not enough data
Data & Analytics
8.2
653
Not enough data
8.4
757
Not enough data
8.2
802
Not enough data
7.7
528
Not enough data
Strategy - Project and Portfolio Management
7.6
177
Not enough data
8.2
179
Not enough data
8.4
184
Not enough data
8.4
188
Not enough data
8.4
177
Not enough data
8.3
188
Not enough data
7.9
170
Not enough data
8.2
173
Not enough data
8.1
184
Not enough data
8.6
179
Not enough data
Administration
8.6
163
8.6
321
|
Verified
8.3
146
8.4
345
|
Verified
8.2
172
8.4
373
|
Verified
Service Desk
8.4
175
9.4
403
|
Verified
8.3
177
9.1
376
|
Verified
8.8
200
8.8
369
|
Verified
Management
8.3
174
8.5
312
|
Verified
8.6
169
8.9
318
|
Verified
8.5
169
8.8
282
|
Verified
8.4
138
8.5
286
|
Verified
8.4
124
8.1
229
|
Verified
Functionality
8.5
165
9.4
334
|
Verified
8.4
146
8.7
270
|
Verified
8.4
173
8.7
267
|
Verified
8.5
185
8.8
303
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
8.0
10
7.9
8
8.3
10
6.9
8
8.5
10
7.9
7
8.2
10
7.4
7
8.5
10
7.1
7
8.2
10
8.1
9
8.3
10
8.0
9
Business Instant Messaging
9.0
284
Not enough data
8.9
317
Not enough data
8.9
302
Not enough data
Business Instant Messaging
8.2
148
Not enough data
8.1
152
Not enough data
Business Instant Messaging
8.1
283
Not enough data
9.2
298
Not enough data
8.8
275
Not enough data
Generative AI - Business Instant Messaging
8.8
40
Not enough data
AI - Business Instant Messaging
8.4
40
Not enough data
8.4
40
Not enough data
8.0
41
Not enough data
8.6
38
Not enough data
Agentic AI - Business Instant Messaging
8.1
22
Not enough data
8.6
22
Not enough data
Grammar
9.8
8
Not enough data
9.8
8
Not enough data
9.8
8
Not enough data
Formatting
8.6
6
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
Content
8.6
6
Not enough data
9.3
7
Not enough data
8.1
6
Not enough data
Product Type
9.7
6
Not enough data
9.7
5
Not enough data
Generative AI
10.0
5
Not enough data
Not enough data
Not enough data
Design Tools
7.9
453
Not enough data
8.3
513
Not enough data
8.3
522
Not enough data
8.6
565
Not enough data
8.8
590
Not enough data
Communication Tools
8.4
347
Not enough data
9.1
513
Not enough data
Integrations
8.2
316
Not enough data
8.8
548
Not enough data
Software Offering
9.0
578
Not enough data
8.7
535
Not enough data
Feature Not Available
Not enough data
Agentic AI - Collaborative Whiteboard
8.0
29
Not enough data
8.7
31
Not enough data
8.0
29
Not enough data
Setup
8.7
1203
Not enough data
8.8
1245
Not enough data
8.5
1297
Not enough data
8.5
1459
Not enough data
Management
8.6
1303
Not enough data
8.3
904
Not enough data
8.2
1176
Not enough data
Generative AI
7.7
457
Not enough data
Agentic AI - Workflow Management
8.1
84
Not enough data
8.3
84
Not enough data
8.1
83
Not enough data
7.9
81
Not enough data
8.0
83
Not enough data
7.9
83
Not enough data
8.1
83
Not enough data
Collaboration Tools
8.9
341
Not enough data
9.4
403
Not enough data
9.2
404
Not enough data
Visual Tools
8.5
384
Not enough data
8.8
351
Not enough data
8.4
326
Not enough data
Mind Map Availability
8.7
362
Not enough data
8.6
300
Not enough data
7.7
348
Not enough data
9.1
372
Not enough data
Agentic AI - Mind Mapping
8.3
18
Not enough data
8.0
18
Not enough data
Bug Reporting
8.4
565
Not enough data
8.4
530
Not enough data
8.6
576
Not enough data
Bug Monitoring
8.1
515
Not enough data
8.3
567
Not enough data
8.4
514
Not enough data
Agentic AI - Bug Tracking
7.5
40
Not enough data
7.6
40
Not enough data
7.4
41
Not enough data
Task Tracking
8.8
84
Not enough data
9.1
83
Not enough data
9.4
85
Not enough data
Checklist Options
9.0
83
Not enough data
8.9
81
Not enough data
8.5
74
Not enough data
Software Availability
8.9
80
Not enough data
8.9
80
Not enough data
8.1
80
Not enough data
9.2
78
Not enough data
Knowledge Pages
8.5
634
Not enough data
8.5
478
Not enough data
8.4
459
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
498
Not enough data
Knowledge Dissemination
Feature Not Available
Not enough data
8.5
566
Not enough data
8.9
597
Not enough data
8.7
630
Not enough data
8.5
553
Not enough data
8.4
493
Not enough data
9.0
576
Not enough data
8.4
465
Not enough data
8.6
420
Not enough data
Agentic AI - Knowledge Base
8.7
39
Not enough data
9.0
40
Not enough data
8.2
38
Not enough data
Monitoring
Not enough data
8.3
268
|
Verified
Not enough data
8.6
304
|
Verified
Not enough data
8.8
321
|
Verified
Not enough data
6.1
26
Management Tools
Not enough data
9.0
342
|
Verified
Not enough data
8.9
332
Not enough data
8.5
296
|
Verified
Generative AI
Not enough data
7.8
137
Not enough data
7.8
136
Agentic AI - Incident Management
Not enough data
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Communication
8.6
340
Not enough data
8.7
339
Not enough data
8.2
304
Not enough data
8.4
351
Not enough data
Goal Creation
8.7
339
Not enough data
8.7
352
Not enough data
8.1
327
Not enough data
8.9
364
Not enough data
Agentic AI - Objectives and Key Results (OKR)
9.2
26
Not enough data
9.1
26
Not enough data
Tasks
9.4
912
Not enough data
9.2
866
Not enough data
9.2
890
Not enough data
Agentic AI - Kanban Project Management
8.0
41
Not enough data
7.9
41
Not enough data
8.0
41
Not enough data
8.0
41
Not enough data
7.8
41
Not enough data
7.5
41
Not enough data
8.0
41
Not enough data
Kanban Boards
9.2
895
Not enough data
9.0
890
Not enough data
9.1
838
Not enough data
Planning
8.9
900
Not enough data
8.8
843
Not enough data
8.7
786
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
8.8
589
Not enough data
9.3
684
Not enough data
8.8
658
Not enough data
7.9
418
Not enough data
8.7
591
Not enough data
8.8
641
Not enough data
Content Planning
9.0
663
Not enough data
9.4
708
Not enough data
Feature Not Available
Not enough data
Marketing Campaign Performance
8.1
424
Not enough data
8.9
622
Not enough data
Agentic AI - Marketing Calendar
8.1
26
Not enough data
8.5
26
Not enough data
8.4
27
Not enough data
8.3
27
Not enough data
Other Features
8.4
576
Not enough data
8.3
513
Not enough data
Login Options
8.8
75
Not enough data
8.5
70
Not enough data
Productivity
7.8
68
Not enough data
7.8
66
Not enough data
8.5
67
Not enough data
7.4
68
Not enough data
8.3
69
Not enough data
Customization
8.8
1219
Not enough data
9.1
80
Not enough data
8.1
68
Not enough data
Agentic AI - Unified Workspaces
7.6
44
Not enough data
7.8
44
Not enough data
Collaboration
8.9
186
Not enough data
8.7
187
Not enough data
8.9
221
Not enough data
8.9
157
Not enough data
Hardware
8.4
177
Not enough data
8.8
164
Not enough data
Security
8.8
222
Not enough data
9.0
173
Not enough data
Agentic AI - Visual Collaboration Platforms
8.5
14
Not enough data
8.6
14
Not enough data
Task Creation
9.2
3101
Not enough data
9.2
3259
Not enough data
8.9
3020
Not enough data
8.5
2334
Not enough data
Task Management
9.1
3118
Not enough data
9.2
3176
Not enough data
8.7
2768
Not enough data
8.8
2809
Not enough data
Generative AI
7.5
760
Not enough data
7.5
752
Not enough data
Compatibility
9.7
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
Agentic AI - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries
8.3
5
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
AI powered search - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.0
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
Compatibility - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
8.7
2034
Not enough data
8.8
2277
Not enough data
8.4
1695
Not enough data
Administration
8.5
2006
Not enough data
8.6
1711
Not enough data
9.2
2111
Not enough data
Project management
9.2
2392
Not enough data
8.7
2073
Not enough data
9.1
2208
Not enough data
9.0
2268
Not enough data
8.9
2037
Not enough data
8.3
1351
Not enough data
8.4
2111
Not enough data
Workload
8.5
1577
Not enough data
9.0
2162
Not enough data
8.7
1939
Not enough data
8.4
1610
Not enough data
Communication & Collaboration
8.4
1686
Not enough data
8.3
1937
Not enough data
9.0
2101
Not enough data
Cost Management
8.0
1229
Not enough data
8.2
1432
Not enough data
7.9
1164
Not enough data
Integration
8.1
1178
Not enough data
8.1
1220
Not enough data
8.0
1182
Not enough data
Generative AI
7.5
523
Not enough data
7.6
531
Not enough data
Agentic AI - Work Management
7.9
138
Not enough data
7.9
125
Not enough data
7.8
129
Not enough data
7.9
126
Not enough data
Communication
7.6
1065
Not enough data
8.2
1109
Not enough data
7.8
931
Not enough data
8.2
1017
Not enough data
7.9
920
Not enough data
Content & Documents
8.6
1272
Not enough data
8.7
1334
Not enough data
8.4
1343
Not enough data
7.9
924
Not enough data
Controls
8.7
1277
Not enough data
8.1
712
Not enough data
8.6
1255
Not enough data
8.3
1280
Not enough data
8.1
1045
Not enough data
Project Management
9.3
1451
Not enough data
9.1
1372
Not enough data
9.0
1294
Not enough data
8.3
1184
Not enough data
Remote Collaboration
8.7
1070
Not enough data
8.8
1160
Not enough data
8.6
1163
Not enough data
7.5
848
Not enough data
Generative AI
7.5
454
Not enough data
7.6
446
Not enough data
Agentic AI - Project Collaboration
7.9
102
Not enough data
7.8
102
Not enough data
Responses
9.1
23
Not enough data
8.7
22
Not enough data
8.5
22
Not enough data
Automation - AI Agents
9.1
22
Not enough data
9.1
21
Not enough data
8.9
22
Not enough data
9.2
22
Not enough data
9.1
23
Not enough data
Platform
9.3
22
Not enough data
9.0
22
Not enough data
8.5
22
Not enough data
Autonomy - AI Agents
8.9
23
Not enough data
8.8
23
Not enough data
9.3
23
Not enough data
9.0
23
Not enough data
Generative AI
9.4
24
Not enough data
9.3
24
Not enough data
Calendar View
9.1
25
Not enough data
9.2
24
Not enough data
Shared Calendar
8.7
25
Not enough data
8.5
24
Not enough data
Accessibility
8.7
25
Not enough data
8.6
27
Not enough data
Integration
8.6
29
Not enough data
8.2
26
Not enough data
8.0
26
Not enough data
Notifications
8.3
25
Not enough data
8.7
25
Not enough data
Generative AI
8.1
24
Not enough data
7.7
23
Not enough data
7.4
23
Not enough data
Agentic AI - Calendar
7.6
22
Not enough data
Design
8.6
504
Not enough data
8.6
619
Not enough data
8.3
535
Not enough data
Collaboration
9.0
588
Not enough data
8.6
571
Not enough data
File Types
8.3
539
Not enough data
Feature Not Available
Not enough data
8.0
398
Not enough data
Edit & Revise
8.5
511
Not enough data
Feature Not Available
Not enough data
8.5
605
Not enough data
Integrate & Embed
8.5
605
Not enough data
8.5
436
Not enough data
8.5
536
Not enough data
Operating System
8.9
475
Not enough data
8.9
493
Not enough data
7.7
310
Not enough data
Generative AI
7.8
241
Not enough data
7.7
239
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Document Creation
7.7
34
Not enough data
Customization
9.0
375
Not enough data
8.2
271
Not enough data
7.8
226
Not enough data
8.5
323
Not enough data
Additional Functionality
8.6
304
Not enough data
7.1
220
Not enough data
8.6
360
Not enough data
7.4
176
Not enough data
8.2
222
Not enough data
Generative AI
Not enough data
7.2
76
Self-Service Experience
Not enough data
8.4
138
Not enough data
8.7
133
Not enough data
7.1
113
Not enough data
7.6
115
Not enough data
8.2
134
Self-Service Platform
Not enough data
8.5
135
Not enough data
8.7
139
Not enough data
7.1
108
Not enough data
8.1
130
Agentic AI - Customer Self-Service
Not enough data
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Generative AI
Not enough data
7.7
70
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Meeting Prep - AI Meeting Assistants
8.5
25
Not enough data
8.1
24
Not enough data
8.1
24
Not enough data
Meeting Automation - AI Meeting Assistants
8.8
24
Not enough data
8.3
23
Not enough data
9.0
24
Not enough data
Meeting Insights - AI Meeting Assistants
8.0
23
Not enough data
8.3
24
Not enough data
8.6
22
Not enough data
Accessibility - AI Meeting Assistants
8.0
23
Not enough data
8.7
24
Not enough data
8.7
23
Not enough data
Agentic AI - AI Meeting Assistants
8.4
17
Not enough data
7.7
17
Not enough data
8.6
17
Not enough data
8.8
17
Not enough data
Meeting Capture & Retention - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Annotation Tools - Markup Software
9.3
21
Not enough data
8.5
18
Not enough data
8.7
19
Not enough data
8.8
19
Not enough data
Collaboration - Markup Software
9.2
19
Not enough data
9.2
19
Not enough data
9.2
21
Not enough data
9.3
20
Not enough data
Security - Markup Software
8.7
18
Not enough data
8.6
18
Not enough data
Agentic AI - Event Planning
7.8
31
Not enough data
8.5
30
Not enough data
8.1
30
Not enough data
7.9
29
Not enough data
Agentic AI - Note-Taking Software
8.8
18
Not enough data
Agentic AI - Employee Intranet
8.2
10
Not enough data
8.5
10
Not enough data
Action Item Detection - AI Note-taking Software
Not enough data
Not enough data
Not enough data
Not enough data
Automatic Transcription - AI Note-taking Software
Not enough data
Not enough data
Collaboration & Sharing - AI Note-taking Software
Not enough data
Not enough data
Language & Accent Support - AI Note-taking Software
Not enough data
Not enough data
Multi-Platform Integration - AI Note-taking Software
10.0
5
Not enough data
Privacy & Security Controls - AI Note-taking Software
Not enough data
Not enough data
Searchable Note Archives - AI Note-taking Software
Not enough data
Not enough data
Speaker Identification - AI Note-taking Software
Not enough data
Not enough data
Incident Management
Not enough data
9.1
737
Not enough data
8.9
740
Not enough data
9.0
794
Not enough data
8.6
730
Not enough data
8.6
694
Reporting
Not enough data
8.6
775
Not enough data
8.2
638
Not enough data
8.2
617
Access & Usability
Not enough data
8.4
703
Not enough data
8.9
726
Not enough data
8.5
551
Not enough data
8.7
563
Agentic AI - Service Desk
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Communication
8.1
936
Not enough data
7.8
812
Not enough data
8.1
818
Not enough data
Planning
8.6
1074
Not enough data
8.9
1177
Not enough data
8.9
1119
Not enough data
8.8
1219
Not enough data
8.0
765
Not enough data
Workflow Management
8.5
1118
Not enough data
8.8
1219
Not enough data
7.8
761
Not enough data
8.0
756
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
7.6
175
Platform
Not enough data
8.3
231
Not enough data
8.2
214
Not enough data
8.7
257
Not enough data
8.4
285
Not enough data
8.7
317
Security
Not enough data
7.8
180
Not enough data
7.0
109
Not enough data
7.5
168
Not enough data
8.9
285
Not enough data
8.8
288
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Tracking
8.2
1152
Not enough data
8.8
1545
Not enough data
Feature Not Available
Not enough data
Client Invoicing
7.2
786
Not enough data
6.8
708
Not enough data
7.5
829
Not enough data
Mobile Time Tracking
8.6
1361
Not enough data
Administration
8.5
1130
Not enough data
8.9
1329
Not enough data
8.8
1308
Not enough data
8.3
828
Not enough data
8.8
1444
Not enough data
Platform
8.2
1184
Not enough data
8.1
1027
Not enough data
8.0
827
Not enough data
8.3
1337
Not enough data
7.6
997
Not enough data
Feature Not Available
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ClickUp and Freshservice are categorized as IT Service Management (ITSM) Tools
Unique Categories
ClickUp is categorized as Project and Portfolio Management, Mind Mapping, Note-Taking Software, Project Management, AI Chatbots, Standard Operating Procedures, Project Collaboration, Work Management, Document Creation, Knowledge Base, AI Writing Assistant, Business Instant Messaging, Enterprise Search Software, AI Agents For Business Operations, Visual Collaboration Platforms, Workflow Management, Task Management, AI Meeting Assistants, Online Form Builder, Kanban Project Management, Employee Intranet, Objectives and Key Results (OKR), Collaborative Whiteboard, Time Tracking, Bug Tracking, Marketing Calendar, AI Note-Taking Software, Calendar, Product Management, Unified Workspaces, Event Planning, and Markup Software
Freshservice is categorized as IT Asset Management, IT Alerting, Incident Management, Enterprise IT Management, Service Desk, Customer Self-Service, and Configuration Management
Reviews
Reviewers' Company Size
ClickUp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
17.1%
Computer Software
11.0%
Information Technology and Services
10.4%
Management Consulting
3.6%
Design
2.5%
Other
55.4%
Information Technology and Services
19.7%
Computer Software
5.6%
Construction
4.4%
Education Management
3.6%
Hospital & Health Care
3.5%
Other
63.3%
Alternatives
Discussions
Who uses ClickUp?
13 Comments
PJ
All the companies that manage the projects are mainly the IT, Strategy, and Consulting related organizations.Read more
Is ClickUp really free?
11 Comments
SZ
well yes it is free with basic features. like you can create multiple workplaces but while using free version you can create maximum 5 space per workplaceRead more
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
