Compare ClickSoftware and Salesforce Field Service
See this
side-by-side comparison of ClickSoftware vs. Salesforce Field Service
based on preference data from user reviews. ClickSoftware rates 4.0/5 stars with 70 reviews. By contrast, Salesforce Field Service rates 3.9/5 stars with 30 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 ClickSoftware Optimized for quick response |  Salesforce Field Service | |
| Star Rating | ClickSoftware | Salesforce Field Service |
| Market Segments | ClickSoftware Enterprise (49.2% of reviews) | Salesforce Field Service Mid-Market (59.3% of reviews) |
| Entry Level Price | ClickSoftware No pricing information available | Salesforce Field Service $200 USD/user/month* (billed annually) |
ClickSoftware vs Salesforce Field Service
When assessing the two solutions, reviewers found ClickSoftware easier to use, set up, and administer. Reviewers also preferred doing business with ClickSoftware overall.
- Reviewers felt that ClickSoftware meets the needs of their business better than Salesforce Field Service.
- When comparing quality of ongoing product support, reviewers felt that ClickSoftware is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of ClickSoftware over Salesforce Field Service.
Categories
Shared Categories
ClickSoftware and Salesforce Field Service are categorized as Field Service Management
Unique Categories
ClickSoftware has no unique categories
Salesforce Field Service has no unique categories
Pricing
‐
‐
Free Trial Unavailable
Enterprise
$200USD/user/month* (billed annually)
Unlimited
$ 300USD/user/month* (billed annually)
Free Trial Unavailable
Ratings
Meets Requirements
ClickSoftware
Responses: 57
Salesforce Field Service
Responses: 23
Ease of Use
ClickSoftware
Responses: 57
Salesforce Field Service
Responses: 23
Ease of Setup
ClickSoftware
Responses: 19
Salesforce Field Service
Responses: 9
Ease of Admin
ClickSoftware
Responses: 19
Salesforce Field Service
Responses: 9
Quality of Support
ClickSoftware
Responses: 57
Salesforce Field Service
Responses: 22
Ease of Doing Business With
ClickSoftware
Responses: 18
Salesforce Field Service
Responses: 9
Product Direction (% positive)
ClickSoftware
Responses: 57
Salesforce Field Service
Responses: 21
Features
Before the Job
Calendar
ClickSoftware
Responses: 39
Salesforce Field Service
Responses: 10
Dispatch
ClickSoftware
Responses: 36
Salesforce Field Service
Responses: 10
Roles
ClickSoftware
Responses: 38
Salesforce Field Service
Responses: 11
Booking
ClickSoftware
Responses: 36
Salesforce Field Service
Responses: 9
On the Job
Location
ClickSoftware
Responses: 40
Salesforce Field Service
Employee Communication
ClickSoftware
Responses: 39
Salesforce Field Service
Responses: 11
Behavior Monitoring
ClickSoftware
Responses: 40
Salesforce Field Service
Client Notifications
ClickSoftware
Responses: 39
Salesforce Field Service
Responses: 10
Field Sales
ClickSoftware
Salesforce Field Service
After the Job
Reports
ClickSoftware
Responses: 40
Salesforce Field Service
Responses: 10
Analytics
ClickSoftware
Responses: 39
Salesforce Field Service
Responses: 8
Invoicing
ClickSoftware
Salesforce Field Service
Responses: 7
CRM Integrations
ClickSoftware
Salesforce Field Service
Responses: 8
Reviewers' Company Size
Reviewers of ClickSoftware were most often representing companies in the Enterprise segment, while reviewers for Salesforce Field Service were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
ClickSoftware
Salesforce Field Service
Mid-Market
(51-1000 emp.)
ClickSoftware
Salesforce Field Service
Enterprise
(> 1000 emp.)
ClickSoftware
Salesforce Field Service
Reviewers' Industry
Telecommunications
14.3%
Hospital & Health Care
7.9%
Information Technology and Services
6.3%
Consumer Services
6.3%
Computer Software
6.3%
Other
58.7%
Telecommunications
11.1%
Non-Profit Organization Management
7.4%
Hospitality
7.4%
Business Supplies and Equipment
7.4%
Staffing and Recruiting
3.7%
Other
63.0%
Reviews
Most Helpful Favorable Review
User in Computer Software
Click software offers mobility solutions which are efficient, reliable, enables adapters of the software on workforce management.
User in Retail
Optimization of field service deployments.
Most Helpful Critical Review
Executive Sponsor in Hospital & Health Care
We implemented ClickSoftware in our company to try and improve the way we manage our field engineers. We found that communication and willingness to resolve issues from Click was extremely poor. Click personnel and technicians constantly provided...
Robert S.
User in Staffing and Recruiting
I don't like the fact that you cant FIND DUPLICATES on anything accounts for leads.
Top Alternatives
Discussions
ClickSoftware has no discussions with answers
Salesforce Field Service has no discussions with answers
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