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Compare ClickSoftware and Salesforce Field Service

See this
side-by-side comparison of ClickSoftware vs. Salesforce Field Service
based on preference data from user reviews. ClickSoftware rates 4.0/5 stars with 70 reviews. By contrast, Salesforce Field Service rates 3.9/5 stars with 30 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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ClickSoftware
ClickSoftware
(70)
4.0 out of 5
ClickSoftware
Optimized for quick response
Salesforce Field Service
Salesforce Field Service
(30)
3.9 out of 5
Salesforce Field Service
Star Rating
ClickSoftware
ClickSoftware
Salesforce Field Service
Salesforce Field Service
Market Segments
ClickSoftware
ClickSoftware
Enterprise (49.2% of reviews)
Salesforce Field Service
Salesforce Field Service
Mid-Market (59.3% of reviews)
Entry Level Price
ClickSoftware
ClickSoftware
No pricing information available
Salesforce Field Service
Salesforce Field Service
$200 USD/user/month* (billed annually)

ClickSoftware vs Salesforce Field Service

When assessing the two solutions, reviewers found ClickSoftware easier to use, set up, and administer. Reviewers also preferred doing business with ClickSoftware overall.

  • Reviewers felt that ClickSoftware meets the needs of their business better than Salesforce Field Service.
  • When comparing quality of ongoing product support, reviewers felt that ClickSoftware is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of ClickSoftware over Salesforce Field Service.
Categories
Shared Categories
ClickSoftware
ClickSoftware
Salesforce Field Service
Salesforce Field Service
ClickSoftware and Salesforce Field Service are categorized as Field Service Management
Unique Categories
ClickSoftware
ClickSoftware has no unique categories
Salesforce Field Service
Salesforce Field Service has no unique categories
Pricing
ClickSoftware
ClickSoftware Pricing
Free Trial Unavailable
Salesforce Field Service
Salesforce Field Service Pricing
Enterprise
$200USD/user/month* (billed annually)
Unlimited
$ 300USD/user/month* (billed annually)
Free Trial Unavailable
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Ratings
Meets Requirements
ClickSoftware
ClickSoftware
8.4
Responses: 57
Salesforce Field Service
Salesforce Field Service
8.0
Responses: 23
Ease of Use
ClickSoftware
ClickSoftware
8.2
Responses: 57
Salesforce Field Service
Salesforce Field Service
8.0
Responses: 23
Ease of Setup
ClickSoftware
ClickSoftware
7.4
Responses: 19
Salesforce Field Service
Salesforce Field Service
6.1
Responses: 9
Ease of Admin
ClickSoftware
ClickSoftware
7.5
Responses: 19
Salesforce Field Service
Salesforce Field Service
6.7
Responses: 9
Quality of Support
ClickSoftware
ClickSoftware
8.0
Responses: 57
Salesforce Field Service
Salesforce Field Service
7.3
Responses: 22
Ease of Doing Business With
ClickSoftware
ClickSoftware
7.7
Responses: 18
Salesforce Field Service
Salesforce Field Service
7.2
Responses: 9
Product Direction (% positive)
ClickSoftware
ClickSoftware
8.4
Responses: 57
Salesforce Field Service
Salesforce Field Service
6.1
Responses: 21
Features
Before the Job
Calendar
ClickSoftware
ClickSoftware
8.4
Responses: 39
Salesforce Field Service
Salesforce Field Service
7.5
Responses: 10
Dispatch
ClickSoftware
ClickSoftware
8.4
Responses: 36
Salesforce Field Service
Salesforce Field Service
7.3
Responses: 10
Roles
ClickSoftware
ClickSoftware
8.7
Responses: 38
Salesforce Field Service
Salesforce Field Service
7.0
Responses: 11
Booking
ClickSoftware
ClickSoftware
8.1
Responses: 36
Salesforce Field Service
Salesforce Field Service
8.0
Responses: 9
On the Job
Location
ClickSoftware
ClickSoftware
8.6
Responses: 40
Salesforce Field Service
Salesforce Field Service
Feature Not Available
Employee Communication
ClickSoftware
ClickSoftware
8.4
Responses: 39
Salesforce Field Service
Salesforce Field Service
6.8
Responses: 11
Behavior Monitoring
ClickSoftware
ClickSoftware
8.3
Responses: 40
Salesforce Field Service
Salesforce Field Service
Feature Not Available
Client Notifications
ClickSoftware
ClickSoftware
8.8
Responses: 39
Salesforce Field Service
Salesforce Field Service
7.3
Responses: 10
Field Sales
ClickSoftware
ClickSoftware
Not enough data available
Salesforce Field Service
Salesforce Field Service
Not enough data available
After the Job
Reports
ClickSoftware
ClickSoftware
8.5
Responses: 40
Salesforce Field Service
Salesforce Field Service
8.7
Responses: 10
Analytics
ClickSoftware
ClickSoftware
8.5
Responses: 39
Salesforce Field Service
Salesforce Field Service
8.8
Responses: 8
Invoicing
ClickSoftware
ClickSoftware
Feature Not Available
Salesforce Field Service
Salesforce Field Service
7.6
Responses: 7
CRM Integrations
ClickSoftware
ClickSoftware
Feature Not Available
Salesforce Field Service
Salesforce Field Service
8.8
Responses: 8
Reviewers' Company Size
Reviewers of ClickSoftware were most often representing companies in the Enterprise segment, while reviewers for Salesforce Field Service were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
ClickSoftware
ClickSoftware
25.4%
Salesforce Field Service
Salesforce Field Service
14.8%
Mid-Market
(51-1000 emp.)
ClickSoftware
ClickSoftware
25.4%
Salesforce Field Service
Salesforce Field Service
59.3%
Enterprise
(> 1000 emp.)
ClickSoftware
ClickSoftware
49.2%
Salesforce Field Service
Salesforce Field Service
25.9%
Reviewers' Industry
ClickSoftware
ClickSoftware Industry
Telecommunications
14.3%
Hospital & Health Care
7.9%
Information Technology and Services
6.3%
Consumer Services
6.3%
Computer Software
6.3%
Other
58.7%
Salesforce Field Service
Salesforce Field Service Industry
Telecommunications
11.1%
Non-Profit Organization Management
7.4%
Hospitality
7.4%
Business Supplies and Equipment
7.4%
Staffing and Recruiting
3.7%
Other
63.0%
Reviews
Most Helpful Favorable Review
ClickSoftware
GC
User in Computer Software

Click software offers mobility solutions which are efficient, reliable, enables adapters of the software on workforce management.

Salesforce Field Service
GR
User in Retail

Optimization of field service deployments.

Most Helpful Critical Review
ClickSoftware
GI
Executive Sponsor in Hospital & Health Care

We implemented ClickSoftware in our company to try and improve the way we manage our field engineers. We found that communication and willingness to resolve issues from Click was extremely poor. Click personnel and technicians constantly provided...

Salesforce Field Service
Robert S.
User in Staffing and Recruiting

I don't like the fact that you cant FIND DUPLICATES on anything accounts for leads.

Discussions
ClickSoftware
ClickSoftware Discussions
Monty the Mongoose crying
ClickSoftware has no discussions with answers
Salesforce Field Service
Salesforce Field Service Discussions
Monty the Mongoose crying
Salesforce Field Service has no discussions with answers
Screenshots
ClickSoftware
ClickSoftware Screenshots
Salesforce Field Service
Salesforce Field Service Screenshots
Downloads
ClickSoftware
ClickSoftware Downloads
No downloads provided
Salesforce Field Service
Salesforce Field Service Downloads
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