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Compare ClickSend and Twilio 
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At a Glance
Market Segments
Small-Business (70.8% of reviews)
Small-Business (51.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ClickSend
Star Rating
(49)4.1 out of 5
Market Segments
Small-Business (70.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ClickSendTwilio
Star Rating
(497)4.2 out of 5
Market Segments
Small-Business (51.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TwilioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Twilio excels in Bulk SMS capabilities with a score of 9.4, making it a preferred choice for businesses needing to send large volumes of messages efficiently. In contrast, ClickSend, while still effective, has a lower score in this area, indicating it may not handle high-volume sending as robustly.
- Reviewers mention that ClickSend offers superior Ease of Use with a score of 9.1 compared to Twilio's 8.4. This suggests that ClickSend may be more user-friendly, particularly for small businesses or those without extensive technical expertise.
- G2 users highlight Twilio's strong API Integration capabilities, scoring 8.9, which is crucial for businesses looking to customize their communication solutions. ClickSend, while functional, does not match this level of integration flexibility, which may limit its appeal for tech-savvy users.
- Users on G2 report that ClickSend shines in Quality of Support, scoring 8.6, compared to Twilio's 8.0. This indicates that ClickSend may provide more responsive and helpful customer service, which is vital for businesses that rely on timely support.
- Reviewers mention that Twilio's Transactional SMS feature scores 8.5, making it a strong contender for businesses needing reliable transactional messaging. ClickSend's performance in this area is less emphasized, suggesting it may not be as robust for transactional needs.
- Users say that Twilio's Document Storage feature scores an impressive 9.0, indicating a strong capability for managing documents within its platform. ClickSend, while offering document features, does not match this level of performance, which could be a deciding factor for users needing extensive document management.
Pricing
Entry-Level Pricing
ClickSend
No pricing availableTwilio
No pricing availableFree Trial
ClickSend
No trial information availableTwilio
Free Trial is available
Ratings
Meets Requirements
8.5
37
8.8
362
Ease of Use
9.1
37
8.2
367
Ease of Setup
8.3
16
7.8
206
Ease of Admin
8.2
16
7.9
194
Quality of Support
8.7
35
7.8
328
Has the product been a good partner in doing business?
8.4
15
8.1
185
Product Direction (% positive)
8.8
30
8.3
352
Features by Category
Email Marketing
8.3
7
Not enough data
8.6
7
Not enough data
7.4
7
Not enough data
8.3
7
Not enough data
7.6
7
Not enough data
7.6
7
Not enough data
7.4
7
Not enough data
7.5
6
Not enough data
7.3
5
Not enough data
Reporting & Analytics
8.1
8
Not enough data
8.1
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
7.8
6
Not enough data
8.1
7
Not enough data
7.5
6
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
7.3
5
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
8.9
6
Not enough data
8.3
7
Not enough data
9.0
7
Not enough data
Agentic AI - Online Fax
Not enough data
Not enough data
Not enough data
Not enough data
Sending
8.8
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
9.0
7
Not enough data
9.3
7
Not enough data
9.0
7
Not enough data
Text Messaging
9.5
13
Not enough data
8.2
11
Not enough data
8.5
14
Not enough data
8.3
14
Not enough data
7.1
11
Not enough data
9.6
9
Not enough data
7.7
11
Not enough data
8.3
9
Not enough data
SMS Platform
7.8
12
Not enough data
8.2
13
Not enough data
7.4
7
Not enough data
6.7
7
Not enough data
6.7
7
Not enough data
8.8
7
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.0
107
|
Verified
Not enough data
8.3
104
|
Verified
Not enough data
8.3
104
|
Verified
Support
Not enough data
7.6
105
|
Verified
Not enough data
Feature Not Available
Not enough data
7.1
104
|
Verified
API Features
Not enough data
6.7
12
Not enough data
6.7
12
Not enough data
6.7
13
Not enough data
7.3
11
Not enough data
7.0
11
Security and Compliance
Not enough data
6.5
11
Not enough data
6.7
11
Not enough data
7.2
13
Not enough data
7.3
11
Basic Communication - Cloud PBX
Not enough data
4.7
5
Not enough data
5.0
5
Not enough data
5.0
5
Not enough data
5.7
5
Not enough data
5.3
5
Not enough data
5.3
5
Advanced Features - Cloud PBX
Not enough data
4.7
5
Not enough data
4.3
5
Not enough data
3.7
5
Not enough data
5.0
5
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ClickSend and Twilio are categorized as Communication Platform as a Service (CPaaS)
Unique Categories
ClickSend is categorized as SMS Marketing, Email Marketing, Online Fax, Transactional Email, and Mobile Marketing
Twilio is categorized as Video Platform as a Service (VPaaS), Cloud PBX Platforms, WhatsApp Marketing, and RCS Business Messaging
Reviews
Reviewers' Company Size
ClickSend
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
22.9%
Information Technology and Services
12.5%
Non-Profit Organization Management
6.3%
Staffing and Recruiting
4.2%
Management Consulting
4.2%
Other
50.0%
Computer Software
17.7%
Information Technology and Services
11.1%
Marketing and Advertising
6.9%
Internet
5.0%
Health, Wellness and Fitness
4.7%
Other
54.6%
Discussions
What does an SMS gateway allow you to do?
1 Comment
JL
I use ClickSend to send text (SMS) messages from my websites, to users. ClickSend sends the text messages almost immediately, which is a huge advantage over...Read more
ClickSend has no more discussions with answers
Is it possible to do automated skype message using twilio
2 Comments
PR
Right now Twilio doesn't support any integration with Skype as such. However you can use external services like integromat to integrate them.
Read more
Is twilio reliable?
1 Comment
LR
Never had an issue in more than 3 years using it that impacted my business in a significative wayRead more
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