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At a Glance
Market Segments
Small-Business (61.3% of reviews)
Small-Business (41.1% of reviews)
Entry-Level Pricing
$185.00 Per Month
$0.00
ClickHelp
Star Rating
(63)4.8 out of 5
Market Segments
Small-Business (61.3% of reviews)
Pros & Cons
Entry-Level Pricing
$185.00 Per Month
Browse all 3 pricing plansSlack
Star Rating
(37,491)4.5 out of 5
Market Segments
Small-Business (41.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansClickHelp vs Slack
When assessing the two solutions, reviewers found ClickHelp easier to use, set up, and administer. Reviewers also preferred doing business with ClickHelp overall.
- Reviewers felt that ClickHelp meets the needs of their business better than Slack.
- When comparing quality of ongoing product support, reviewers felt that ClickHelp is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of ClickHelp over Slack.
Pricing
Entry-Level Pricing
ClickHelp
Starter
$185.00
Per Month
- Unlimited projects
- 500 topics (pages, articles)
- 2 contributors for free
Slack
Free
$0.00
For teams wanting to try out Slack for an unlimited period of time
- Searchable message archives, up to 10k of your team’s most recent messages
- 10 apps or service integrations
- Native apps for iOS, Android, Mac & Windows Desktop
Free Trial
ClickHelp
Free Trial is available
Slack
Free Trial is available
Ratings
Meets Requirements
9.4
48
9.2
30,755
Ease of Use
9.3
47
9.1
31,570
Ease of Setup
9.4
30
9.1
7,984
Ease of Admin
9.5
27
8.9
4,964
Quality of Support
9.7
45
8.8
21,336
Has the product been a good partner in doing business?
9.6
28
9.0
4,443
Product Direction (% positive)
9.5
44
8.7
30,069
Features by Category
Business Instant Messaging
Not enough data
9.1
13799
Not enough data
9.0
14308
Not enough data
8.6
13661
Business Instant Messaging
Not enough data
8.5
10140
Not enough data
8.1
9484
Business Instant Messaging
Not enough data
9.1
13570
Not enough data
9.2
13221
Not enough data
9.0
11678
Generative AI - Business Instant Messaging
Not enough data
7.5
1469
AI - Business Instant Messaging
Not enough data
7.5
1458
Not enough data
7.9
1462
Not enough data
7.4
1442
Not enough data
7.4
1444
Agentic AI - Business Instant Messaging
Not enough data
7.6
865
Not enough data
7.6
859
Setup
Not enough data
9.0
655
Not enough data
8.9
647
Not enough data
8.6
635
Not enough data
8.9
650
Management
Not enough data
9.0
643
Not enough data
8.6
630
Not enough data
8.9
637
Generative AI
Not enough data
7.7
549
Agentic AI - Workflow Management
Not enough data
7.6
268
Not enough data
7.9
264
Not enough data
8.0
271
Not enough data
7.8
269
Not enough data
7.9
268
Not enough data
7.8
268
Not enough data
8.0
268
Account Options
Not enough data
9.1
267
Not enough data
8.3
266
Not enough data
8.6
258
Not enough data
8.6
262
Not enough data
8.9
266
Not enough data
8.8
263
Q&A Tools
Not enough data
9.0
266
Not enough data
9.0
264
Not enough data
9.1
268
Not enough data
8.6
258
Not enough data
9.0
263
Not enough data
8.8
259
Not enough data
8.5
255
Not enough data
8.8
256
Not enough data
8.4
254
Knowledge Pages
Not enough data
8.4
322
Not enough data
8.3
326
Not enough data
8.0
315
Not enough data
8.0
312
Not enough data
7.9
309
Not enough data
8.3
310
Knowledge Dissemination
Not enough data
8.2
304
Not enough data
8.7
309
Not enough data
8.9
310
Not enough data
8.9
310
Not enough data
8.3
307
Not enough data
8.2
301
Not enough data
8.6
309
Not enough data
8.6
301
Not enough data
8.6
299
Agentic AI - Knowledge Base
Not enough data
7.8
182
Not enough data
7.8
183
Not enough data
7.7
181
Login Options
Not enough data
9.0
734
Not enough data
8.5
716
Productivity
Not enough data
8.0
699
Not enough data
8.3
703
Not enough data
8.6
708
Not enough data
7.8
686
Not enough data
7.9
683
Customization
Not enough data
8.5
696
Not enough data
9.0
708
Not enough data
8.6
687
Agentic AI - Unified Workspaces
Not enough data
7.4
385
Not enough data
7.5
383
Compatibility
Not enough data
8.9
80
Not enough data
8.9
83
Not enough data
8.8
78
Agentic AI - Enterprise Search Software
Not enough data
8.2
49
Not enough data
8.1
46
Not enough data
8.7
47
Not enough data
8.3
47
Not enough data
8.3
47
Not enough data
8.4
45
Search Queries
Not enough data
8.6
79
Not enough data
9.0
78
Not enough data
8.6
78
Not enough data
8.9
79
Not enough data
8.8
76
AI powered search - Enterprise Search Software
Not enough data
8.5
13
Not enough data
8.6
13
Not enough data
8.3
13
Functionality
Not enough data
8.8
78
Not enough data
8.9
77
Not enough data
9.0
80
Compatibility - Enterprise Search Software
Not enough data
8.9
15
Not enough data
8.7
13
Not enough data
8.9
14
Functionality - Enterprise Search Software
Not enough data
8.8
14
Not enough data
9.1
13
Not enough data
9.0
14
Search Queries - Enterprise Search Software
Not enough data
8.8
13
Not enough data
8.6
13
Not enough data
8.3
14
Not enough data
8.9
14
Automation
Not enough data
8.8
1140
Not enough data
8.8
1125
Not enough data
8.5
1102
Administration
Not enough data
8.8
1122
Not enough data
8.6
1090
Not enough data
9.4
1131
Project management
Not enough data
8.7
1108
Not enough data
8.5
1084
Not enough data
8.5
1095
Not enough data
8.5
1090
Not enough data
8.5
1083
Not enough data
8.3
1060
Not enough data
8.2
1078
Workload
Not enough data
8.3
1049
Not enough data
8.8
1073
Not enough data
8.6
1051
Not enough data
8.4
1042
Communication & Collaboration
Not enough data
9.2
1111
Not enough data
9.0
1086
Not enough data
9.3
1102
Cost Management
Not enough data
8.0
1033
Not enough data
8.1
1033
Not enough data
8.1
1029
Integration
Not enough data
8.6
1045
Not enough data
8.4
1034
Not enough data
8.4
1021
Generative AI
Not enough data
7.5
982
Not enough data
7.6
979
Agentic AI - Work Management
Not enough data
7.6
486
Not enough data
7.7
483
Not enough data
8.0
483
Not enough data
7.7
484
Communication
Not enough data
9.4
1074
Not enough data
9.3
1063
Not enough data
8.8
1011
Not enough data
8.9
1004
Not enough data
9.1
1006
Content & Documents
Not enough data
9.1
1031
Not enough data
8.9
1010
Not enough data
8.7
1017
Not enough data
8.1
973
Controls
Not enough data
8.3
962
Not enough data
8.1
959
Not enough data
8.6
965
Not enough data
8.4
965
Not enough data
8.2
946
Project Management
Not enough data
8.4
959
Not enough data
8.3
948
Not enough data
8.5
952
Not enough data
8.6
950
Remote Collaboration
Not enough data
9.0
966
Not enough data
8.7
943
Not enough data
8.9
961
Not enough data
7.8
936
Generative AI
Not enough data
7.2
897
Not enough data
7.3
896
Agentic AI - Project Collaboration
Not enough data
7.4
415
Not enough data
7.6
417
Design
9.4
6
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
Collaboration
10.0
6
Not enough data
9.2
6
Not enough data
File Types
9.4
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
Edit & Revise
9.7
6
Not enough data
9.0
5
Not enough data
9.4
6
Not enough data
Integrate & Embed
Not enough data
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Operating System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Document Creation
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Audio Conferencing
Not enough data
7.3
264
Not enough data
7.5
264
Action Item Detection - AI Note-taking Software
Not enough data
8.3
8
Not enough data
8.8
8
Automatic Transcription - AI Note-taking Software
Not enough data
9.1
9
Collaboration & Sharing - AI Note-taking Software
Not enough data
9.0
8
Language & Accent Support - AI Note-taking Software
Not enough data
8.9
9
Multi-Platform Integration - AI Note-taking Software
Not enough data
8.7
9
Privacy & Security Controls - AI Note-taking Software
Not enough data
8.5
10
Searchable Note Archives - AI Note-taking Software
Not enough data
8.1
8
Speaker Identification - AI Note-taking Software
Not enough data
8.7
9
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ClickHelp and Slack are categorized as Knowledge Base
Unique Categories
ClickHelp is categorized as Help Authoring Tool (HAT), Document Creation, and API Documentation Management
Reviews
Reviewers' Company Size
ClickHelp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Slack
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.1%
Information Technology and Services
27.4%
Airlines/Aviation
8.1%
Non-Profit Organization Management
3.2%
Internet
3.2%
Other
21.0%
Computer Software
15.3%
Information Technology and Services
13.0%
Marketing and Advertising
8.5%
Internet
4.7%
Education Management
3.3%
Other
55.0%
Discussions
Can ClickHelp import my MS Word content?
1 Comment
CT
ClickHelp supports a lot of import formats, including DOC and DOCX files, HTML, RTF, CHM, etc. Sign up for a trial and check how you can quickly import the...Read more
Publish Google Documents into ClickHelp?
1 Comment
CT
ClickHelp supports a number of importing formats. So, you can export your Google Docs content into DOCX or HTML files and then import into ClickHelp. You can...Read more
Is there a user commenting function in ClickHelp?
1 Comment
CT
You can sign up for a free Disqus account, enable Disqus integration in ClickHelp and get a fully managed commenting functionality. Read our blog about...Read more
How do I delete a channel in slack?
47 Comments
CH
Since this has already been answered, my $0.02 is that you should always archive channels rather than delete them for posterity and/or auditing purposes.Read more
What does slack software do?
28 Comments
RR
Slack is messaging and communication platform which allow an individual for video and audio calls and many more.Read more
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