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Compare ClickHelp and Helpjuice 
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At a Glance
Market Segments
Small-Business (61.3% of reviews)
Mid-Market (48.5% of reviews)
Entry-Level Pricing
$185.00 Per Month
No pricing available
ClickHelp
Star Rating
(63)4.8 out of 5
Market Segments
Small-Business (61.3% of reviews)
Pros & Cons
Entry-Level Pricing
$185.00 Per Month
Browse all 3 pricing plansHelpjuice
Star Rating
(363)4.7 out of 5
Market Segments
Mid-Market (48.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HelpjuiceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ClickHelp excels in Quality of Support with a score of 9.7, while Helpjuice, although strong, has a slightly lower score of 9.3. Reviewers mention that ClickHelp's support team is responsive and knowledgeable, making it easier to resolve issues quickly.
- Reviewers mention that ClickHelp's Ease of Use is rated at 9.3, which is higher than Helpjuice's score of 8.9. Users on G2 appreciate ClickHelp's intuitive interface, which simplifies the onboarding process for new users.
- G2 users highlight ClickHelp's superior Versioning and Version History feature, scoring 8.6 compared to Helpjuice's 8.1. Users say that ClickHelp allows for easier tracking of document changes, which is crucial for maintaining accurate knowledge bases.
- Users report that Helpjuice shines in Knowledge Base management with a score of 9.0, while ClickHelp also performs well but slightly lower at 9.0. Reviewers mention that Helpjuice's knowledge base is particularly user-friendly, making it easy for customers to find information.
- Reviewers mention that ClickHelp's Multi-User Collaboration feature is exceptional, scoring a perfect 10.0, while Helpjuice's collaboration tools are rated at 9.0. Users say that ClickHelp facilitates real-time communication and teamwork effectively.
- Users on G2 report that ClickHelp's Import functionality is rated at 9.7, outperforming Helpjuice's score of 8.2. Reviewers mention that ClickHelp makes it easy to import existing content, which is a significant advantage for teams migrating from other platforms.
Pricing
Entry-Level Pricing
ClickHelp
Starter
$185.00
Per Month
- Unlimited projects
- 500 topics (pages, articles)
- 2 contributors for free
Helpjuice
No pricing availableFree Trial
ClickHelp
Free Trial is available
Helpjuice
Free Trial is available
Ratings
Meets Requirements
9.4
48
9.0
344
Ease of Use
9.3
47
9.1
359
Ease of Setup
9.4
30
9.2
316
Ease of Admin
9.5
27
9.1
278
Quality of Support
9.7
45
9.5
325
Has the product been a good partner in doing business?
9.6
28
9.4
273
Product Direction (% positive)
9.5
44
9.5
343
Features by Category
Administration
Not enough data
8.8
77
Not enough data
8.6
74
Not enough data
8.7
74
Knowledge Management
Not enough data
9.3
70
Not enough data
8.9
69
Not enough data
8.9
69
Compliance
Not enough data
8.7
76
Not enough data
8.7
75
Not enough data
8.5
75
Not enough data
8.3
74
Customer Support
Not enough data
8.8
71
Not enough data
8.6
70
Not enough data
8.5
68
Data Security
Not enough data
8.5
73
Not enough data
8.7
71
Not enough data
9.0
71
Not enough data
Feature Not Available
Administration
Not enough data
8.5
68
Not enough data
9.0
69
Not enough data
9.2
70
Generative AI
Not enough data
8.3
63
Knowledge Pages
Not enough data
8.0
269
Not enough data
8.5
276
Not enough data
8.8
274
Not enough data
8.2
271
Not enough data
7.1
265
Not enough data
8.7
275
Knowledge Dissemination
Not enough data
8.7
269
Not enough data
9.0
274
Not enough data
8.8
267
Not enough data
8.5
263
Not enough data
8.6
262
Not enough data
7.8
255
Not enough data
9.1
266
Not enough data
7.8
253
Not enough data
7.9
252
Agentic AI - Knowledge Base
Not enough data
7.7
40
Not enough data
7.8
40
Not enough data
7.5
40
Design
9.4
6
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
Collaboration
10.0
6
Not enough data
9.2
6
Not enough data
File Types
9.4
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
Edit & Revise
9.7
6
Not enough data
9.0
5
Not enough data
9.4
6
Not enough data
Integrate & Embed
Not enough data
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Operating System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Document Creation
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.4
117
Self-Service Experience
Not enough data
9.6
164
Not enough data
9.0
162
Not enough data
7.4
149
Not enough data
8.5
148
Not enough data
8.8
148
Self-Service Platform
Not enough data
9.4
156
Not enough data
8.1
145
Not enough data
8.0
144
Not enough data
8.0
141
Agentic AI - Customer Self-Service
Not enough data
7.6
40
Not enough data
7.7
40
Not enough data
7.7
40
Not enough data
7.8
40
Not enough data
8.2
39
Not enough data
7.7
40
Not enough data
8.1
40
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ClickHelp and Helpjuice are categorized as Knowledge Base
Unique Categories
ClickHelp is categorized as Help Authoring Tool (HAT), Document Creation, and API Documentation Management
Helpjuice is categorized as Contact Center Knowledge Base and Customer Self-Service
Reviews
Reviewers' Company Size
ClickHelp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helpjuice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.1%
Information Technology and Services
27.4%
Airlines/Aviation
8.1%
Non-Profit Organization Management
3.2%
Internet
3.2%
Other
21.0%
Computer Software
24.8%
Information Technology and Services
11.6%
Telecommunications
4.4%
Hospital & Health Care
2.8%
Financial Services
2.8%
Other
53.7%
Alternatives
Discussions
Can ClickHelp import my MS Word content?
1 Comment
CT
ClickHelp supports a lot of import formats, including DOC and DOCX files, HTML, RTF, CHM, etc. Sign up for a trial and check how you can quickly import the...Read more
Publish Google Documents into ClickHelp?
1 Comment
CT
ClickHelp supports a number of importing formats. So, you can export your Google Docs content into DOCX or HTML files and then import into ClickHelp. You can...Read more
Is there a user commenting function in ClickHelp?
1 Comment
CT
You can sign up for a free Disqus account, enable Disqus integration in ClickHelp and get a fully managed commenting functionality. Read our blog about...Read more
Helpjuice has no discussions with answers
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