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Compare ClickHelp and GitBook 
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At a Glance
Market Segments
Small-Business (61.3% of reviews)
Small-Business (80.8% of reviews)
Entry-Level Pricing
$185.00 Per Month
$0 1 user
ClickHelp
Star Rating
(63)4.8 out of 5
Market Segments
Small-Business (61.3% of reviews)
Entry-Level Pricing
$185.00 Per Month
Browse all 3 pricing plansGitBook
Star Rating
(176)4.8 out of 5
Market Segments
Small-Business (80.8% of reviews)
Entry-Level Pricing
$0 1 user
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ClickHelp excels in Quality of Support with a score of 9.7, while GitBook's support quality is rated at 9.3. Reviewers mention that ClickHelp's support team is responsive and helpful, making it a preferred choice for users needing assistance.
- Reviewers mention that ClickHelp offers superior Multi-User Collaboration capabilities, scoring a perfect 10.0, compared to GitBook's 9.0. Users say that ClickHelp's collaboration features allow for seamless teamwork, which is essential for projects involving multiple contributors.
- Users on G2 highlight ClickHelp's Revision History feature, which received a perfect score of 10.0, as a standout aspect. In contrast, GitBook does not have a comparable feature that matches this level of functionality, leading some users to feel less confident in tracking document changes.
- Reviewers mention that ClickHelp's Content Editor is rated at 8.9, providing a robust editing experience, while GitBook's editor is also rated well but lacks some advanced features that ClickHelp offers, such as in-depth formatting options.
- Users report that ClickHelp's Knowledge Sharing capabilities are rated at 9.4, which is higher than GitBook's offerings. Reviewers say that ClickHelp makes it easier to disseminate information across teams, enhancing overall productivity.
- G2 users note that ClickHelp's Page Analytics feature, rated at 8.4, provides valuable insights into content performance, while GitBook's analytics features are less comprehensive, leading some users to feel they lack the necessary data to make informed decisions.
Pricing
Entry-Level Pricing
ClickHelp
Starter
$185.00
Per Month
- Unlimited projects
- 500 topics (pages, articles)
- 2 contributors for free
Free Trial
ClickHelp
Free Trial is available
GitBook
Free Trial is available
Ratings
Meets Requirements
9.4
48
9.2
140
Ease of Use
9.3
47
9.3
142
Ease of Setup
9.4
30
9.3
108
Ease of Admin
9.5
27
9.4
97
Quality of Support
9.7
45
9.4
117
Has the product been a good partner in doing business?
9.6
28
9.5
92
Product Direction (% positive)
9.5
44
8.8
127
Features by Category
Knowledge Pages
Not enough data
8.2
86
Not enough data
8.4
83
Not enough data
8.9
96
Not enough data
8.2
76
Not enough data
7.9
65
Not enough data
9.0
84
Knowledge Dissemination
Not enough data
8.5
81
Not enough data
8.8
85
Not enough data
9.3
96
Not enough data
8.5
80
Not enough data
8.5
75
Not enough data
7.6
63
Not enough data
8.8
78
Not enough data
8.2
70
Not enough data
8.5
70
Agentic AI - Knowledge Base
Not enough data
6.7
7
Not enough data
7.1
7
Not enough data
6.0
7
Design
9.4
6
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
Collaboration
10.0
6
Not enough data
9.2
6
Not enough data
File Types
9.4
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
Edit & Revise
9.7
6
Not enough data
9.0
5
Not enough data
9.4
6
Not enough data
Integrate & Embed
Not enough data
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Operating System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Document Creation
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documentation Generation - AI Documentation Generators
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow and Integration - AI Documentation Generators
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ClickHelp and GitBook are categorized as Knowledge Base
Unique Categories
ClickHelp is categorized as Help Authoring Tool (HAT), Document Creation, and API Documentation Management
GitBook is categorized as AI Documentation Generators
Reviews
Reviewers' Company Size
ClickHelp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
GitBook
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.1%
Information Technology and Services
27.4%
Airlines/Aviation
8.1%
Non-Profit Organization Management
3.2%
Internet
3.2%
Other
21.0%
Computer Software
24.4%
Information Technology and Services
18.0%
Non-Profit Organization Management
9.9%
Higher Education
5.8%
Education Management
5.8%
Other
36.0%
Discussions
Can ClickHelp import my MS Word content?
1 Comment
CT
ClickHelp supports a lot of import formats, including DOC and DOCX files, HTML, RTF, CHM, etc. Sign up for a trial and check how you can quickly import the...Read more
Publish Google Documents into ClickHelp?
1 Comment
CT
ClickHelp supports a number of importing formats. So, you can export your Google Docs content into DOCX or HTML files and then import into ClickHelp. You can...Read more
Is there a user commenting function in ClickHelp?
1 Comment
CT
You can sign up for a free Disqus account, enable Disqus integration in ClickHelp and get a fully managed commenting functionality. Read our blog about...Read more
GitBook has no more discussions with answers
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