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Compare ClickHelp and Dr. Explain 
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At a Glance
Market Segments
Small-Business (61.3% of reviews)
Small-Business (73.3% of reviews)
Entry-Level Pricing
$185.00 Per Month
350 USD
ClickHelp
Star Rating
(63)4.8 out of 5
Market Segments
Small-Business (61.3% of reviews)
Pros & Cons
Entry-Level Pricing
$185.00 Per Month
Browse all 3 pricing plansDr. Explain
Star Rating
(30)4.5 out of 5
Market Segments
Small-Business (73.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
350 USD
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ClickHelp excels in quality of support, with a score of 9.7, while Dr. Explain falls short at 8.3. Reviewers mention that ClickHelp's support team is responsive and knowledgeable, making it easier for users to resolve issues quickly.
- Reviewers mention that ClickHelp offers superior multi-user collaboration features, scoring a perfect 10.0, compared to Dr. Explain's lower score. Users say that ClickHelp's real-time communication tools enhance teamwork, allowing for seamless collaboration on projects.
- G2 users highlight ClickHelp's robust versioning and version history capabilities, achieving a perfect score of 10.0. In contrast, Dr. Explain does not provide the same level of detail in version control, which users say can lead to confusion when tracking changes.
- Users on G2 report that ClickHelp's document editor is highly rated at 9.7, providing a user-friendly interface for creating and editing content. Dr. Explain's document editor, while functional, does not receive the same level of praise, with users mentioning it lacks some advanced features.
- Reviewers mention that ClickHelp's import and export functionalities are highly efficient, scoring 9.7 and 9.3 respectively. Users say that these features make it easy to manage content across different platforms, whereas Dr. Explain's capabilities in this area are seen as less intuitive.
- Users report that ClickHelp's knowledge base and advanced search features are particularly strong, enhancing knowledge dissemination and accessibility. Dr. Explain, while offering similar features, does not match the effectiveness and user satisfaction reported by ClickHelp users.
Pricing
Entry-Level Pricing
ClickHelp
Starter
$185.00
Per Month
- Unlimited projects
- 500 topics (pages, articles)
- 2 contributors for free
Dr. Explain
Advanced License
350
USD
- Allows create online manuals and help files
- Allows create PDF documents
Free Trial
ClickHelp
Free Trial is available
Dr. Explain
Free Trial is available
Ratings
Meets Requirements
9.4
48
9.0
28
Ease of Use
9.3
47
9.2
29
Ease of Setup
9.4
30
9.4
17
Ease of Admin
9.5
27
9.3
16
Quality of Support
9.7
45
8.4
22
Has the product been a good partner in doing business?
9.6
28
9.1
16
Product Direction (% positive)
9.5
44
8.4
29
Features by Category
Knowledge Pages
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
9.4
6
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
Collaboration
10.0
6
Not enough data
9.2
6
Not enough data
File Types
9.4
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
Edit & Revise
9.7
6
Not enough data
9.0
5
Not enough data
9.4
6
Not enough data
Integrate & Embed
Not enough data
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Operating System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Document Creation
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ClickHelp and Dr. Explain are categorized as Help Authoring Tool (HAT)
Unique Categories
Dr. Explain has no unique categories
Reviews
Reviewers' Company Size
ClickHelp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dr. Explain
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.1%
Information Technology and Services
27.4%
Airlines/Aviation
8.1%
Non-Profit Organization Management
3.2%
Internet
3.2%
Other
21.0%
Computer Software
30.0%
Information Technology and Services
13.3%
Wireless
3.3%
Wholesale
3.3%
Venture Capital & Private Equity
3.3%
Other
46.7%
Discussions
Can ClickHelp import my MS Word content?
1 Comment
CT
ClickHelp supports a lot of import formats, including DOC and DOCX files, HTML, RTF, CHM, etc. Sign up for a trial and check how you can quickly import the...Read more
Publish Google Documents into ClickHelp?
1 Comment
CT
ClickHelp supports a number of importing formats. So, you can export your Google Docs content into DOCX or HTML files and then import into ClickHelp. You can...Read more
Is there a user commenting function in ClickHelp?
1 Comment
CT
You can sign up for a free Disqus account, enable Disqus integration in ClickHelp and get a fully managed commenting functionality. Read our blog about...Read more
Dr. Explain has no discussions with answers
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