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# ClickHelp vs Document360 Comparison - What are their main differences?

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ClickHelpDocument360[+ Add Product](#)

Reviews

**ClickHelp** [

4.7/5(67)

](https://www.g2.com/products/clickhelp/reviews#reviews)

**Document360** [

4.7/5(547)

](https://www.g2.com/products/document360/reviews#reviews)

Pricing

**ClickHelp**
Free Trial

**$194.00** Per Month · Starter

**Document360**
 **Contact Us** Per Year · Custom Plan

**Pricing Insights**
from reviews

Time to Implement

**ClickHelp**
1 monthFaster

Based on 5 responses

**Document360**
2 months

Based on 28 responses

Return on Investment

**ClickHelp**
Not enough reviews yet

**Document360**
10 months

Based on 18 responses

Perceived Cost

**ClickHelp**
$$$$$

**Document360**
$$$$$

Average Discount

**ClickHelp**
Not enough reviews yet

**Document360**
8%

 ![ClickHelp](https://images.g2crowd.com/uploads/product/hd_favicon/92fb6189a3e66eeea865f5b66c0ae8d2/clickhelp.svg "ClickHelp")

 ![Document360](https://images.g2crowd.com/uploads/product/hd_favicon/b872c1cb242b0087c09d41abdeb977a3/document360.svg "Document360")

G2 offers free advice on this comparison.

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FormAnswer questions at your own pace, no call required.

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AI AgentChat live and get a recommendation in minutes.

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Phone CallTalk it through live with a software advisor.

Pros & Cons

**ClickHelp**
[
Features (2)
](https://www.g2.com/products/clickhelp/reviews?filters%5Bsentiment_snippet%5D=1764122&qs=pros-and-cons#reviews)[
Accessibility (1)
](https://www.g2.com/products/clickhelp/reviews?filters%5Bsentiment_snippet%5D=1960651&qs=pros-and-cons#reviews)

**Document360**
[
Ease of Use (46)
](https://www.g2.com/products/document360/reviews?filters%5Bsentiment_snippet%5D=1386841&qs=pros-and-cons#reviews)[
Features (31)
](https://www.g2.com/products/document360/reviews?filters%5Bsentiment_snippet%5D=1386772&qs=pros-and-cons#reviews)[
Missing Features (11)
](https://www.g2.com/products/document360/reviews?filters%5Bsentiment_snippet%5D=1387426&qs=pros-and-cons#reviews)[
Editing Difficulties (10)
](https://www.g2.com/products/document360/reviews?filters%5Bsentiment_snippet%5D=1387003&qs=pros-and-cons#reviews)

Integrations

**ClickHelp**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ebfae2a9075850f9fa094c23484ef258/microsoft-entra-id.jpg "Product Avatar Image")

Microsoft Entra ID

](https://www.g2.com/products/microsoft-entra-id/reviews)[
View all
](https://www.g2.com/products/clickhelp/integrations)

**Document360**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d411eb490c30b3a8eb6bf56f537e4d45/chrome-enterprise.png "Product Avatar Image")

Chrome Enterprise

](https://www.g2.com/products/chrome-enterprise/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8a3619d14e0e78e0d9150be69dca67da/crowdin.png "Product Avatar Image")

Crowdin

](https://www.g2.com/products/crowdin/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0096340dafdb0e977e2327027fab3003/disqus.png "Product Avatar Image")

Disqus

](https://www.g2.com/products/disqus/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5155ef6198d17f22b7ba1ceb2a9db6fa/drift.png "Product Avatar Image")

Drift

](https://www.g2.com/products/drift/reviews)[
View all
](https://www.g2.com/products/document360/integrations)

Screenshots

**ClickHelp**
 ![ClickHelp screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/115288/screenshot1.PNG)

**Document360**
 ![Document360 screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1400514/helpjuice-eddy-_1_.gif)

Ratings

Meets Requirements

**ClickHelp**

9.4

9.451

**Document360**

9.1

9.1360

Ease of Use

**ClickHelp**

9.3

9.350

**Document360**

9.4

9.4391

Ease of Setup

**ClickHelp**

9.3

9.333

**Document360**

9.2

9.2248

Ease of Admin

**ClickHelp**

9.4

9.428

**Document360**

9.1

9.1216

Quality of Support

**ClickHelp**

9.7

9.748

**Document360**

9.5

9.5347

Has the product been a good partner in doing business?

**ClickHelp**

9.5

9.529

**Document360**

9.5

9.5214

Product Direction (% positive)

**ClickHelp**

9.3

9.347

**Document360**

9.4

9.4323

Features

Contact Center Knowledge Base[Hide 21 FeaturesShow 21 Features](javascript:void(0);)

Not enough data

9.1

112

Administration

Database Management 

Not enough data

9.2(won by default)

82

Data Workflows

Not enough data

9.1(won by default)

78

Issue Management

Not enough data

Feature Not Available

Knowledge Management

Knowledge Base

Not enough data

9.5(won by default)

95

Publishing Workflows

Not enough data

9.2(won by default)

88

Analytics

Not enough data

9.0(won by default)

87

Compliance

Policies and Controls

Not enough data

9.0(won by default)

84

Data Governance

Not enough data

9.1(won by default)

81

Compliance

Not enough data

9.2(won by default)

76

Auditing

Not enough data

9.2(won by default)

72

Customer Support

Intelligent Search

Not enough data

9.2(won by default)

83

Suggestions

Not enough data

8.9(won by default)

81

Decision Trees

Not enough data

9.0(won by default)

76

Data Security

Risk Data Attributes

Not enough data

9.0(won by default)

67

Data Transport

Not enough data

9.2(won by default)

73

Access Management

Not enough data

9.4(won by default)

86

Multi-Factor Authentication

Not enough data

9.2(won by default)

76

Administration

Integrations

Not enough data

9.0(won by default)

77

User, Role, and Access Management

Not enough data

9.3(won by default)

95

Performance and Reliability

Not enough data

9.2(won by default)

95

Generative AI

AI Text Summarization

Not enough data

8.3(won by default)

31

Knowledge Base[Hide 75 FeaturesShow 75 Features](javascript:void(0);)

Not enough data

8.5

222

Knowledge Pages

Templates

Not enough data

8.5(won by default)

178

In-Content Feedback

Not enough data

8.6(won by default)

171

Versioning and Version History

Not enough data

8.9(won by default)

185

Decision Trees

Not enough data

8.4(won by default)

149

Duplicate Detection

Not enough data

7.8(won by default)

122

Content Editor

Not enough data

8.8(won by default)

148

WYSIWYG Editor

Not enough data

Not enough data

Rich Text Editor

Not enough data

Not enough data

Drag & Drop Editor

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Pre-built Templates

Not enough data

Not enough data

Knowledge Dissemination

Page Analytics

Not enough data

8.7(won by default)

177

Permissions

Not enough data

9.1(won by default)

180

Knowledge Sharing

Not enough data

9.2(won by default)

182

Notifications

Not enough data

8.7(won by default)

176

Advanced Search

Not enough data

8.5(won by default)

144

Browser Extension

Not enough data

7.9(won by default)

115

Organization

Not enough data

9.0(won by default)

150

Other Integrations

Not enough data

8.1(won by default)

125

Knowledge Integrations

Not enough data

8.2(won by default)

125

Full Text Search

Not enough data

Not enough data

Web Notifications

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Website Integration

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Agentic AI - Knowledge Base

Adaptive Learning

Not enough data

8.0(won by default)

23

Natural Language Interaction

Not enough data

8.3(won by default)

24

Proactive Assistance

Not enough data

8.1(won by default)

23

Multi-Language

Not enough data

Not enough data

Additional Functionality

Search/Filter

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Content Publishing Options

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Document Classification

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

API

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

SEO Management

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Mobile Interface

Not enough data

Not enough data

Catalog Management

Not enough data

Not enough data

Online Forums

Not enough data

Not enough data

Email Alerts

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Mobile Alerts

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Wiki

Not enough data

Not enough data

Text Editing

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Document Creation[Hide 23 FeaturesShow 23 Features](javascript:void(0);)

9.2

9

Not enough data

Design

Graphics

9.4(won by default)

6

Not enough data

Templates

8.1(won by default)

6

Not enough data

Themes

8.3(won by default)

6

Not enough data

Collaboration

Multi-User Collaboration

10.0(won by default)

7

Not enough data

Real-Time Communication

9.2(won by default)

6

Not enough data

File Types

Export

9.5(won by default)

7

Not enough data

Import

9.8(won by default)

7

Not enough data

Web Publishing

9.7(won by default)

6

Not enough data

Edit & Revise

Revision History

9.8(won by default)

7

Not enough data

Suggestion Mode

9.0(won by default)

5

Not enough data

Document Editor

9.5(won by default)

7

Not enough data

Integrate & Embed

Website

9.4(won by default)

6

Not enough data

Applications

9.4(won by default)

6

Not enough data

Calendar

Not enough data

Not enough data

Operating System

PC Operating System

Not enough data

Not enough data

Mac Operating System

Not enough data

Not enough data

Linux Operating System

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

AI Text-to-Image

Not enough data

Not enough data

AI Text-to-Speech

Not enough data

Not enough data

AI Image-to-Text

Not enough data

Not enough data

Agentic AI - Document Creation

Proactive Assistance

Not enough data

Not enough data

Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

Not enough data

8.6

143

Generative AI

AI Text Summarization

Not enough data

8.4(won by default)

48

Self-Service Experience

Knowledge Base

Not enough data

9.4(won by default)

128

Searchable Articles

Not enough data

9.4(won by default)

127

Mobile Optimization

Not enough data

8.7(won by default)

74

Personalization

Not enough data

8.8(won by default)

82

Community Forums

Not enough data

Feature Not Available

Self-Service Platform

Branding

Not enough data

9.2(won by default)

85

Automation

Not enough data

8.4(won by default)

76

Artificial Intelligence

Not enough data

8.4(won by default)

69

Integrations

Not enough data

8.6(won by default)

73

Agentic AI - Customer Self-Service

Autonomous Task Execution

Not enough data

8.5(won by default)

10

Multi-step Planning

Not enough data

8.5(won by default)

10

Cross-system Integration

Not enough data

7.7(won by default)

10

Adaptive Learning

Not enough data

8.5(won by default)

10

Natural Language Interaction

Not enough data

8.5(won by default)

10

Proactive Assistance

Not enough data

8.2(won by default)

10

Decision Making

Not enough data

8.6(won by default)

11

Show 6 feature categories with incomplete data

Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Call Reporting

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Whispering

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Manual Dialer

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Progressive Dialer

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Outbound Call Center

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

AI Summarization

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Inbound Call Center

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Blended Call Center

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Standard Operating Procedures[Hide 10 FeaturesShow 10 Features](javascript:void(0);)

Not enough data

Not enough data

Task Tracking

Activity Feed

Not enough data

Not enough data

Task Schedules

Not enough data

Not enough data

Comments

Not enough data

Not enough data

Checklist Options

Templates

Not enough data

Not enough data

Native Forms

Not enough data

Not enough data

Downloadable Manuals

Not enough data

Not enough data

Software Availability

Integrations

Not enough data

Not enough data

Permissions

Not enough data

Not enough data

Mobile Application

Not enough data

Not enough data

Desktop Application

Not enough data

Not enough data

API Documentation Management[Hide 6 FeaturesShow 6 Features](javascript:void(0);)

Not enough data

Not enough data

Customization

SEO

Not enough data

Not enough data

API Contracts

Not enough data

Not enough data

Change Management

Not enough data

Not enough data

Organization

Respository

Not enough data

Not enough data

Third-Party Integration

Not enough data

Not enough data

Access Management

Not enough data

Not enough data

AI Code Documentation Tools[Hide 6 FeaturesShow 6 Features](javascript:void(0);)

Not enough data

Not enough data

Documentation Generation - AI Documentation Generators

Project Overviews

Not enough data

Not enough data

Docstrings / Comments

Not enough data

Not enough data

API Reference

Not enough data

Not enough data

Workflow and Integration - AI Documentation Generators

IDE & Editor Extension

Not enough data

Not enough data

CI/CD Pipeline Triggering

Not enough data

Not enough data

Git/Repository Integration

Not enough data

Not enough data

Knowledge Management[Hide 42 FeaturesShow 42 Features](javascript:void(0);)

Not enough data

Not enough data

Knowledge Base

Q & A

Not enough data

Not enough data

Link Sharing

Not enough data

Not enough data

Searchable

Not enough data

Not enough data

Security

Verification

Not enough data

Not enough data

Role-Based Permission

Not enough data

Not enough data

Public vs Private

Not enough data

Not enough data

Content

Trackable Analytics

Not enough data

Not enough data

Import

Not enough data

Not enough data

File Viewing

Not enough data

Not enough data

Update Notifications

Not enough data

Not enough data

Communication

Social Features

Not enough data

Not enough data

Tagging 

Not enough data

Not enough data

Upload 

Not enough data

Not enough data

Comments

Not enough data

Not enough data

Additional Functionality

Collaboration Tools

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Text Editing

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

API

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Catalog Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![ClickHelp](https://images.g2crowd.com/uploads/product/hd_favicon/92fb6189a3e66eeea865f5b66c0ae8d2/clickhelp.svg "ClickHelp")](https://www.g2.com/products/clickhelp/reviews)

ClickHelp

Small-Business(50 or fewer emp.)

60.0%

Mid-Market(51-1000 emp.)

32.3%

Enterprise(\> 1000 emp.)

7.7%

[![Document360](https://images.g2crowd.com/uploads/product/hd_favicon/b872c1cb242b0087c09d41abdeb977a3/document360.svg "Document360")](https://www.g2.com/products/document360/reviews)

Document360

Small-Business(50 or fewer emp.)

40.7%

Mid-Market(51-1000 emp.)

47.4%

Enterprise(\> 1000 emp.)

11.8%

Small-Business

(50 or fewer emp.)

60.0%

40.7%

Mid-Market

(51-1000 emp.)

32.3%

47.4%

Enterprise

(\> 1000 emp.)

7.7%

11.8%

Reviewers' Industry

[![ClickHelp](https://images.g2crowd.com/uploads/product/hd_favicon/92fb6189a3e66eeea865f5b66c0ae8d2/clickhelp.svg "ClickHelp")](https://www.g2.com/products/clickhelp/reviews)
ClickHelp

Computer Software

36.9%

Information Technology and Services

27.7%

Airlines/Aviation

7.7%

Non-Profit Organization Management

3.1%

Internet

3.1%

Other

21.5%

[![Document360](https://images.g2crowd.com/uploads/product/hd_favicon/b872c1cb242b0087c09d41abdeb977a3/document360.svg "Document360")](https://www.g2.com/products/document360/reviews)
Document360

Computer Software

22.8%

Information Technology and Services

15.5%

Computer & Network Security

5.2%

Financial Services

5.0%

Marketing and Advertising

3.8%

Other

47.6%

FAQs

## ClickHelp vs Document360 FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between ClickHelp vs Document360?

ClickHelp and Document360 are both highly rated Help Authoring Tools, but Document360 stands out for its larger review base and more frequent reviewer-cited strengths in ease of use and integrations.

| [ClickHelp](https://www.g2.com/products/clickhelp/reviews) | [Document360](https://www.g2.com/products/document360/reviews) |
| --- | --- |
| 4.7/5 (66 reviews) | 4.7/5 (541 reviews) |
| Small-Business | Mid-Market |
| 9.3 | 9.2 |
| 9.7 | 9.5 |
| AI Features | Ease of Use (46 all-time mentions) |

### How do the pricing models of ClickHelp and Document360 compare?

ClickHelp and Document360 are rated at parity for value, with both products scoring highly on price satisfaction.

- **ClickHelp:** In recent reviews, buyers describe ClickHelp as offering a good set of features for the price, with several noting satisfaction with its value for small teams and startups.
- **Document360:** Reviewers frequently mention Document360's pricing as expensive, with 9 all-time mentions of cost as a trade-off, and some noting that advanced features and user limits are locked behind higher tiers or add-ons.
- **Switching reasons:** Reviewers cite moving to ClickHelp for better value and to Document360 for its advanced AI and knowledge base features, despite higher costs.

### What are the best alternatives to ClickHelp and Document360?

The top 3 alternatives to ClickHelp and Document360 are Helpjuice, MadCap Flare, and Guru.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [ClickHelp](https://www.g2.com/products/clickhelp/reviews) | 4.7/5 (66 reviews) | Small-Business | Good value for small teams | AI Features |
| [Document360](https://www.g2.com/products/document360/reviews) | 4.7/5 (541 reviews) | Mid-Market | Expensive, advanced features require add-ons | Ease of Use (46 all-time mentions) |
| [Helpjuice](https://www.g2.com/products/helpjuice/reviews) | 4.7/5 (380 reviews) | Mid-Market | — | — |
| [MadCap Flare](https://www.g2.com/products/madcap-flare/reviews) | 4.4/5 (491 reviews) | Mid-Market | — | — |
| [Guru](https://www.g2.com/products/guru/reviews) | 4.7/5 (2322 reviews) | Mid-Market | — | — |

### Which Help Authoring Tool (HAT) features should I prioritize when comparing ClickHelp and Document360?

Buyers should prioritize ease of use, AI features, integrations, knowledge base management, and customization when comparing ClickHelp and Document360.

- **Ease of Use:** ClickHelp 9.3, Document360 9.3; Document360 has 46 all-time reviewer mentions for ease of use.
- **AI Features:** ClickHelp is cited for AI features in recent reviews; Document360 has 11 all-time mentions for AI features and 11 for artificial intelligence.
- **Integrations:** Document360 has 12 all-time reviewer mentions for integrations; ClickHelp reviewers mention integrations with Google Analytics, Zendesk, and YouTube.
- **Knowledge Base Management:** Document360 is frequently cited for its knowledge base strengths; ClickHelp reviewers highlight centralized documentation and searchability.
- **Customization:** Document360 has 15 all-time mentions for customization; ClickHelp reviewers note flexible portal branding and template customization.

### What are the pros and cons of ClickHelp vs Document360?

ClickHelp's headline strength is its AI features and customer support, while Document360 is most frequently praised for ease of use and integrations.

- **ClickHelp strengths:** AI features, customer support, ease of use, accessibility, helpfulness (each cited in recent reviews).
- **ClickHelp trade-offs:** Limited ready-to-use templates, occasional formatting issues, some reviewers desire more modern template options.
- **Document360 strengths:** Ease of use (46 all-time mentions), features (31), customer support (29), intuitive interface (26), easy setup (17), customization (15), integrations (12), AI features (11), versatility (5).
- **Document360 trade-offs:** Missing features (11), editing difficulties (10), editing limitations (9), expensive (9), delays (7), limited functionality (7), slow loading (6), slow performance (5), email communication issues (4).

### Is ClickHelp or Document360 better for small businesses?

ClickHelp is the better fit for small businesses, with its largest reviewer segment in Small-Business and strong value sentiment.

- **ClickHelp:** Largest segment is Small-Business; reviewers highlight ease of setup, affordability, and suitability for small teams and startups.
- **Document360:** Largest segment is Mid-Market; reviewers note its scalability and advanced features, but mention higher costs and complexity for smaller teams.

### Which Help Authoring Tool (HAT) platform has better integrations?

Document360 is favored by reviewers for integrations, with more frequent mentions and a broader range of supported tools.

- **ClickHelp:** Reviewers mention integrations with Google Analytics, Zendesk, and YouTube in recent reviews.
- **Document360:** Integrations are cited in 12 all-time reviews, with recent mentions of third-party bridging software and analytics integrations.

### How do ClickHelp and Document360 compare on customer support?

ClickHelp and Document360 are rated at near-parity for Quality of Support, with ClickHelp at 9.7 and Document360 at 9.5.

- **ClickHelp:** Reviewers consistently praise responsive and helpful customer support, with several noting fast response times and effective onboarding assistance.
- **Document360:** Reviewers highlight the support team's responsiveness and willingness to go the extra mile, with 29 all-time mentions for customer support.

### Which is easier to implement, ClickHelp or Document360?

ClickHelp and Document360 score within a tenth of a point on Ease of Setup, with ClickHelp at 9.3 and Document360 at 9.2, indicating near-parity for implementation.

- **ClickHelp:** Reviewers describe setup as quick and straightforward, with minimal learning curve and easy onboarding for new users.
- **Document360:** Reviewers frequently mention easy setup and onboarding, with 17 all-time mentions for easy setup and positive feedback on initial configuration and team onboarding.

### Which product has better Knowledge Base?

Document360 is more frequently cited for Knowledge Base strengths, with higher reviewer mention counts and a focus on structured documentation and search.

- **ClickHelp:** Reviewers highlight centralized documentation, searchability, and ease of publishing, with a 9.3 Ease of Use score.
- **Document360:** Knowledge base is the most frequently mentioned feature, with 46 all-time mentions for ease of use, 31 for features, and 26 for intuitive interface; reviewers praise its structured management, powerful search, and analytics.

Alternatives

**ClickHelp Alternatives**

 ![MadCap Flare](https://images.g2crowd.com/uploads/product/hd_favicon/1487565945/madcap-flare.svg "MadCap Flare")

[
MadCap Flare
](/products/madcap-flare/reviews)

 ![Confluence](https://images.g2crowd.com/uploads/product/hd_favicon/cd7013b9ca4438b20378625373b7a8d8/confluence.svg "Confluence")

[
Confluence
](/products/confluence/reviews)

 ![Guru](https://images.g2crowd.com/uploads/product/hd_favicon/ca023436a2b2ea9ce1964fde428f0038/guru.svg "Guru")

[
Guru
](/products/guru/reviews)

 ![Helpjuice](https://images.g2crowd.com/uploads/product/hd_favicon/1487566475/helpjuice.jpg "Helpjuice")

[
Helpjuice
](/products/helpjuice/reviews)

**Document360 Alternatives**

 ![Helpjuice](https://images.g2crowd.com/uploads/product/hd_favicon/1487566475/helpjuice.jpg "Helpjuice")

[
Helpjuice
](/products/helpjuice/reviews)

 ![Guru](https://images.g2crowd.com/uploads/product/hd_favicon/ca023436a2b2ea9ce1964fde428f0038/guru.svg "Guru")

[
Guru
](/products/guru/reviews)

 ![Bloomfire](https://images.g2crowd.com/uploads/product/hd_favicon/559a69dd7869db05605b636c82852460/bloomfire.svg "Bloomfire")

[
Bloomfire
](/products/bloomfire/reviews)

 ![Archbee](https://images.g2crowd.com/uploads/product/hd_favicon/2336769f64fce6989415949a5b9d36b1/archbee.svg "Archbee")

[
Archbee
](/products/archbee/reviews)