Compare ClickHelp and Document360 
Featured Products
At a Glance
Market Segments
Small-Business (60.3% of reviews)
Mid-Market (47.8% of reviews)
Entry-Level Pricing
$185.00 Per Month
Contact Us 5 Team Accounts (billed annually)
ClickHelp
Star Rating
(64)4.8 out of 5
Market Segments
Small-Business (60.3% of reviews)
Pros & Cons
Entry-Level Pricing
$185.00 Per Month
Browse all 3 pricing plansDocument360
Star Rating
(509)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Document360 excels in user experience, particularly with its intuitive UI and powerful search capabilities. Users appreciate how easy it is to structure their knowledge base, thanks to features like versioning and category management, which streamline the documentation process.
- Users say ClickHelp stands out for its advanced AI features, such as Answer Genius and Write Assist, which significantly enhance the workflow for technical writers. Reviewers highlight that these tools help create succinct and visually appealing documentation, making it a favorite among small businesses.
- According to verified reviews, Document360's customer support is frequently praised for being responsive and helpful. Users mention that the support team acts as problem solvers, and the weekly information letters keep them informed about updates and best practices.
- Reviewers mention that ClickHelp offers a high level of flexibility with its Restricted Access functionality, allowing users to share documentation with clients for review. This feature is particularly beneficial for technical writers who need client feedback during the documentation process.
- G2 reviewers highlight that both products are user-friendly, but ClickHelp receives slightly higher marks for ease of setup and administration. Users appreciate the straightforward onboarding process, which allows them to get started quickly without extensive training.
- Users report that while Document360 has a robust article editor that speeds up the creation and updating of documentation, some find it less customizable compared to ClickHelp. This can be a drawback for teams that require more tailored solutions for their specific documentation needs.
Pricing
Entry-Level Pricing
ClickHelp
Starter
$185.00
Per Month
- Unlimited projects
- 500 topics (pages, articles)
- 2 contributors for free
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
Free Trial
ClickHelp
Free Trial is available
Document360
Free Trial is available
Ratings
Meets Requirements
9.4
49
9.1
352
Ease of Use
9.3
48
9.3
355
Ease of Setup
9.4
31
9.1
240
Ease of Admin
9.4
28
9.1
213
Quality of Support
9.7
46
9.5
339
Has the product been a good partner in doing business?
9.5
29
9.4
210
Product Direction (% positive)
9.5
45
9.4
317
Features by Category
Administration
Not enough data
9.3
80
Not enough data
9.1
77
Not enough data
Feature Not Available
Knowledge Management
Not enough data
9.5
94
Not enough data
9.2
88
Not enough data
9.0
87
Compliance
Not enough data
9.1
83
Not enough data
9.2
79
Not enough data
9.3
74
Not enough data
9.2
71
Customer Support
Not enough data
9.2
83
Not enough data
8.9
81
Not enough data
8.9
76
Data Security
Not enough data
9.0
66
Not enough data
9.2
72
Not enough data
9.4
84
Not enough data
9.3
75
Administration
Not enough data
8.9
77
Not enough data
9.3
95
Not enough data
9.3
95
Generative AI
Not enough data
8.3
31
Knowledge Pages
Not enough data
8.5
175
Not enough data
8.6
170
Not enough data
8.9
183
Not enough data
8.4
149
Not enough data
7.8
120
Not enough data
8.8
147
Knowledge Dissemination
Not enough data
8.7
176
Not enough data
9.1
179
Not enough data
9.2
179
Not enough data
8.8
176
Not enough data
8.5
143
Not enough data
7.9
116
Not enough data
9.0
148
Not enough data
8.2
125
Not enough data
8.2
124
Agentic AI - Knowledge Base
Not enough data
8.1
24
Not enough data
8.3
24
Not enough data
8.2
24
Design
9.4
6
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
Collaboration
10.0
6
Not enough data
9.2
6
Not enough data
File Types
9.4
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
Edit & Revise
9.7
6
Not enough data
9.0
5
Not enough data
9.4
6
Not enough data
Integrate & Embed
Not enough data
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Operating System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Document Creation
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.4
48
Self-Service Experience
Not enough data
9.4
127
Not enough data
9.4
125
Not enough data
Feature Not Available
Not enough data
8.7
73
Not enough data
8.8
80
Self-Service Platform
Not enough data
9.2
82
Not enough data
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
Agentic AI - Customer Self-Service
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.6
11
Management and Discovery - IT Documentation
Not enough data
8.5
21
Not enough data
8.4
20
Not enough data
9.0
21
Operations - IT Documentation
Not enough data
8.8
20
Not enough data
8.2
20
Not enough data
8.2
19
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ClickHelp and Document360 are categorized as Knowledge Base and Help Authoring Tool (HAT)
Unique Categories
ClickHelp is categorized as Document Creation and API Documentation Management
Document360 is categorized as IT Documentation, Customer Self-Service, and Contact Center Knowledge Base
Reviews
Reviewers' Company Size
ClickHelp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.5%
Information Technology and Services
28.6%
Airlines/Aviation
7.9%
Non-Profit Organization Management
3.2%
Internet
3.2%
Other
20.6%
Computer Software
21.5%
Information Technology and Services
15.7%
Financial Services
5.2%
Computer & Network Security
5.0%
Marketing and Advertising
4.1%
Other
48.6%
Discussions
What is ClickHelp used for?
1 Comment
Official Response from ClickHelp
ClickHelp is used for creating, managing, and publishing online documentation, user manuals, knowledge bases, and help systems. It serves as a comprehensive...Read more
Translation
1 Comment
EA
Of course, Translator Dashboard has a wide variety of filters to sort out topics and projects; all units and topics have the indicators of readiness (they...Read more
Content Migration
1 Comment
EA
Yes, it’s not difficult. ClickHelp has content import functionality. What you need to do is to figure out what topics you need to migrate. Here are the...Read more
What is Document360 used for?
1 Comment
AB
For creating Internal or external (customer-facing) documentation.Read more
What exciting feature are you going to include in next release.
1 Comment
CD
I have been using Document360 for the purpose of documenting various navigations tools etc that the end user to the company software can refer to at any...Read more
Are there any No-code ways to do advanced personalisation.
1 Comment
SK
You don't need to use any custom CSS or JavaScript to build your online knowledge base using Document360. It's designed in a way, the editors can simply...Read more
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