# ClickHelp vs Document360 Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ClickHelp excels in providing an **all-in-one documentation portal** , with users appreciating its ease of use and exceptional customer support. Many users highlight the **AI features** like Answer Genius and Write Assist, which significantly enhance their workflow as technical writers.
- **Users say** Document360 shines with its **intuitive interface** that allows for easy addition and editing of guidance and videos. The AI chatbot feature is particularly praised for enabling users to ask questions in their own words, making it easier to access documentation without sifting through multiple articles.
- **Reviewers mention** that while both products have similar star ratings, ClickHelp's overall user satisfaction is reflected in its higher quality of support, with users noting the **quick response times** and helpfulness of the support team.
- **According to verified reviews** , Document360 is favored by mid-market users, who appreciate its robust tools for managing and creating knowledge bases. This makes it a strong contender for organizations looking for comprehensive knowledge management solutions.
- **G2 reviewers highlight** that ClickHelp's ease of entering and formatting information is a significant advantage, ensuring that support documentation is clear and user-friendly. This feature is particularly beneficial for small businesses that need to streamline their documentation processes.
- **Users report** that Document360, while offering a wealth of features, can sometimes feel overwhelming due to its extensive capabilities. However, its flexibility and depth make it a powerful tool for those who need advanced knowledge management options.



| | ClickHelp | Document360 | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 66 | 542 | 
| **Largest Market Segment** | Small-Business (60.0% of reviews) | Mid-Market (47.5% of reviews) | 
| **Entry Level Price** | $194.00 Per Month | Contact Us 10 Team Accounts (billed annually) | 

---
## Top Pros & Cons

### ClickHelp

Pros:
- Features (2 reviews)
- Accessibility (1 reviews)


### Document360

Pros:
- Ease of Use (46 reviews)
- Features (31 reviews)

Cons:
- Missing Features (11 reviews)
- Editing Difficulties (10 reviews)

---
## Ratings Comparison
| Rating | ClickHelp | Document360 | 
|---|---|---|
  | **Meets Requirements** | 9.4 (51 reviews) | 9.1 (359 reviews) | 
  | **Ease of Use** | 9.3 (50 reviews) | 9.3 (385 reviews) | 
  | **Ease of Setup** | 9.3 (33 reviews) | 9.2 (246 reviews) | 
  | **Ease of Admin** | 9.4 (28 reviews) | 9.1 (213 reviews) | 
  | **Quality of Support** | 9.7 (48 reviews) | 9.5 (345 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (29 reviews) | 9.5 (211 reviews) | 
  | **Product Direction (% positive)** | 9.3 (47 reviews) | 9.4 (322 reviews) | 

---
## Pricing

### ClickHelp

#### Entry-Level Pricing

Plan: Starter

Price: $194.00 Per Month

Key Features:
- Unlimited projects
- 500 topics (pages, articles)
- 2 contributors for free

[Browse all 3 editions](https://www.g2.com/products/clickhelp/pricing)

#### Free Trial

Yes

### Document360

#### Entry-Level Pricing

Plan: Business

Price: Contact Us 10 Team Accounts (billed annually)

Description: Advanced features and tracking controls for mid-sized teams.

Key Features:
- Everything in Professional, plus
- Custom Workflow Builder
- Embedded Help Centre

[Browse all 3 editions](https://www.g2.com/products/document360/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Call & Contact Center

| Product | Score | Reviews |
|---|---|---|
| **ClickHelp** | N/A | N/A |
| **Document360** | N/A | N/A |

#### Additional Functionality

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Call Reporting** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Call Whispering** | Not enough data | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Call Tagging** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Call Transcription** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Manual Dialer** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Progressive Dialer** | Not enough data | Not enough data | 
| **Voice Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Outbound Call Center** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **AI Summarization** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Inbound Call Center** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Blended Call Center** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 

### Collaboration & Productivity

| Product | Score | Reviews |
|---|---|---|
| **ClickHelp** | N/A | N/A |
| **Document360** | N/A | N/A |

#### Additional Functionality

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Real Time Editing** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **ClickHelp** | N/A | N/A |
| **Document360** | 9.2/10 | 111 |

#### Administration

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Database Management ** | Not enough data | 9.3 (81 reviews) | 
| **Data Workflows** | Not enough data | 9.1 (77 reviews) | 
| **Issue Management** | Not enough data | Feature Not Available | 

#### Knowledge Management

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Knowledge Base** | Not enough data | 9.5 (95 reviews) | 
| **Publishing Workflows** | Not enough data | 9.2 (88 reviews) | 
| **Analytics** | Not enough data | 9.0 (87 reviews) | 

#### Compliance

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Policies and Controls** | Not enough data | 9.1 (83 reviews) | 
| **Data Governance** | Not enough data | 9.2 (80 reviews) | 
| **Compliance** | Not enough data | 9.3 (75 reviews) | 
| **Auditing** | Not enough data | 9.2 (71 reviews) | 

#### Customer Support

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Intelligent Search** | Not enough data | 9.2 (83 reviews) | 
| **Suggestions** | Not enough data | 8.9 (81 reviews) | 
| **Decision Trees** | Not enough data | 9.0 (76 reviews) | 

#### Data Security

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | 9.0 (66 reviews) | 
| **Data Transport** | Not enough data | 9.2 (72 reviews) | 
| **Access Management** | Not enough data | 9.4 (85 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 9.3 (75 reviews) | 

#### Administration

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Integrations** | Not enough data | 9.0 (77 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.3 (95 reviews) | 
| **Performance and Reliability** | Not enough data | 9.2 (95 reviews) | 

#### Generative AI

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.3 (31 reviews) | 

### Standard Operating Procedures

| Product | Score | Reviews |
|---|---|---|
| **ClickHelp** | N/A | N/A |
| **Document360** | N/A | N/A |

#### Task Tracking

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Activity Feed** | Not enough data | Not enough data | 
| **Task Schedules** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

#### Checklist Options

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Templates** | Not enough data | Not enough data | 
| **Native Forms** | Not enough data | Not enough data | 
| **Downloadable Manuals** | Not enough data | Not enough data | 

#### Software Availability

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | 
| **Mobile Application** | Not enough data | Not enough data | 
| **Desktop Application** | Not enough data | Not enough data | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **ClickHelp** | N/A | N/A |
| **Document360** | 8.5/10 | 220 |

#### Knowledge Pages

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Templates** | Not enough data | 8.5 (176 reviews) | 
| **In-Content Feedback** | Not enough data | 8.6 (170 reviews) | 
| **Versioning and Version History** | Not enough data | 8.9 (184 reviews) | 
| **Decision Trees** | Not enough data | 8.4 (148 reviews) | 
| **Duplicate Detection** | Not enough data | 7.8 (120 reviews) | 
| **Content Editor** | Not enough data | 8.8 (146 reviews) | 
| **WYSIWYG Editor** | Not enough data | Not enough data | 
| **Rich Text Editor** | Not enough data | Not enough data | 
| **Drag & Drop Editor** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Pre-built Templates** | Not enough data | Not enough data | 

#### Knowledge Dissemination

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Page Analytics** | Not enough data | 8.7 (177 reviews) | 
| **Permissions** | Not enough data | 9.1 (178 reviews) | 
| **Knowledge Sharing** | Not enough data | 9.2 (181 reviews) | 
| **Notifications** | Not enough data | 8.7 (175 reviews) | 
| **Advanced Search** | Not enough data | 8.5 (142 reviews) | 
| **Browser Extension** | Not enough data | 7.9 (115 reviews) | 
| **Organization** | Not enough data | 9.0 (149 reviews) | 
| **Other Integrations** | Not enough data | 8.1 (125 reviews) | 
| **Knowledge Integrations** | Not enough data | 8.2 (124 reviews) | 
| **Full Text Search** | Not enough data | Not enough data | 
| **Web Notifications** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Website Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

#### Agentic AI - Knowledge Base

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 8.0 (23 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.2 (23 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (23 reviews) | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Search/Filter** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Content Publishing Options** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | 
| **Document Classification** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **SEO Management** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Mobile Interface** | Not enough data | Not enough data | 
| **Catalog Management** | Not enough data | Not enough data | 
| **Online Forums** | Not enough data | Not enough data | 
| **Email Alerts** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Mobile Alerts** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Wiki** | Not enough data | Not enough data | 
| **Text Editing** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 

### Document Creation

| Product | Score | Reviews |
|---|---|---|
| **ClickHelp** | 9.2/10 | 8 |
| **Document360** | N/A | N/A |

#### Design

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Graphics** | 9.4 (6 reviews) | Not enough data | 
| **Templates** | 8.1 (6 reviews) | Not enough data | 
| **Themes** | 8.3 (6 reviews) | Not enough data | 

#### Collaboration

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Multi-User Collaboration** | 10.0 (7 reviews) | Not enough data | 
| **Real-Time Communication** | 9.2 (6 reviews) | Not enough data | 

#### File Types

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Export** | 9.5 (7 reviews) | Not enough data | 
| **Import** | 9.8 (7 reviews) | Not enough data | 
| **Web Publishing** | 9.7 (6 reviews) | Not enough data | 

#### Edit & Revise

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Revision History** | 9.8 (7 reviews) | Not enough data | 
| **Suggestion Mode** | 9.0 (5 reviews) | Not enough data | 
| **Document Editor** | 9.5 (7 reviews) | Not enough data | 

#### Integrate & Embed

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Calendar** | Not enough data | Not enough data | 
| **Website** | 9.4 (6 reviews) | Not enough data | 
| **Applications** | 9.4 (6 reviews) | Not enough data | 

#### Operating System

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **PC Operating System** | Not enough data | Not enough data | 
| **Mac Operating System** | Not enough data | Not enough data | 
| **Linux Operating System** | Not enough data | Not enough data | 

#### Generative AI

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Image** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 
| **AI Image-to-Text** | Not enough data | Not enough data | 

#### Agentic AI - Document Creation

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Proactive Assistance** | Not enough data | Not enough data | 

### API Documentation Management

| Product | Score | Reviews |
|---|---|---|
| **ClickHelp** | N/A | N/A |
| **Document360** | N/A | N/A |

#### Customization

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **SEO** | Not enough data | Not enough data | 
| **API Contracts** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 

#### Organization

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Respository** | Not enough data | Not enough data | 
| **Third-Party Integration** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **ClickHelp** | N/A | N/A |
| **Document360** | 8.6/10 | 141 |

#### Generative AI

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.4 (48 reviews) | 

#### Self-Service Experience

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Knowledge Base** | Not enough data | 9.4 (127 reviews) | 
| **Searchable Articles** | Not enough data | 9.4 (125 reviews) | 
| **Community Forums** | Not enough data | Feature Not Available | 
| **Mobile Optimization** | Not enough data | 8.7 (73 reviews) | 
| **Personalization** | Not enough data | 8.8 (81 reviews) | 

#### Self-Service Platform

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Branding** | Not enough data | 9.2 (83 reviews) | 
| **Automation** | Not enough data | 8.4 (74 reviews) | 
| **Artificial Intelligence** | Not enough data | 8.4 (67 reviews) | 
| **Integrations** | Not enough data | 8.6 (73 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (10 reviews) | 
| **Multi-step Planning** | Not enough data | 8.5 (10 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (10 reviews) | 
| **Adaptive Learning** | Not enough data | 8.5 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.5 (10 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (10 reviews) | 
| **Decision Making** | Not enough data | 8.6 (11 reviews) | 

### AI Documentation Generators

| Product | Score | Reviews |
|---|---|---|
| **ClickHelp** | N/A | N/A |
| **Document360** | N/A | N/A |

#### Documentation Generation - AI Documentation Generators

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Project Overviews** | Not enough data | Not enough data | 
| **Docstrings / Comments** | Not enough data | Not enough data | 
| **API Reference** | Not enough data | Not enough data | 

#### Workflow and Integration - AI Documentation Generators

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **IDE & Editor Extension** | Not enough data | Not enough data | 
| **CI/CD Pipeline Triggering** | Not enough data | Not enough data | 
| **Git/Repository Integration** | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **ClickHelp** | N/A | N/A |
| **Document360** | N/A | N/A |

#### Knowledge Base

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Collaboration Tools** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Text Editing** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Catalog Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [Help Authoring Tools (HAT)](https://www.g2.com/categories/help-authoring-tool-hat)

**Unique to ClickHelp (2):** [Document Creation Software](https://www.g2.com/categories/document-creation), [API Documentation Management Software](https://www.g2.com/categories/api-documentation-management)

**Unique to Document360 (4):** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [AI Documentation Generators](https://www.g2.com/categories/ai-documentation-generators), [Standard Operating Procedures Software](https://www.g2.com/categories/standard-operating-procedures)


---
## Reviewer Demographics

### By Company Size

| Segment | ClickHelp | Document360 | 
|---|---|---|
| **Small-Business** | 60.0% | 40.5% | 
| **Mid-Market** | 32.3% | 47.5% | 
| **Enterprise** | 7.7% | 12.0% | 

### By Industry

#### ClickHelp

- **Computer Software:** 36.9%
- **Information Technology and Services:** 27.7%
- **Airlines/Aviation:** 7.7%
- **Non-Profit Organization Management:** 3.1%
- **Internet:** 3.1%
- **Apparel & Fashion:** 1.5%
- **Capital Markets:** 1.5%
- **Consumer Services:** 1.5%
- **Entertainment:** 1.5%
- **Food Production:** 1.5%
- **Other:** 13.8%

#### Document360

- **Computer Software:** 22.7%
- **Information Technology and Services:** 15.5%
- **Financial Services:** 5.0%
- **Computer & Network Security:** 4.7%
- **Marketing and Advertising:** 3.9%
- **Hospital & Health Care:** 3.5%
- **Telecommunications:** 3.3%
- **Accounting:** 2.9%
- **Logistics and Supply Chain:** 2.9%
- **Education Management:** 1.9%
- **Other:** 33.6%

---
## Alternatives

### Alternatives to ClickHelp

- [MadCap Flare](https://www.g2.com/products/madcap-flare/reviews) — 4.4/5 stars (491 reviews)
- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4368 reviews)
- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2322 reviews)
- [Helpjuice](https://www.g2.com/products/helpjuice/reviews) — 4.7/5 stars (380 reviews)
- [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (515 reviews)
- [Microsoft Word](https://www.g2.com/products/microsoft-word/reviews) — 4.7/5 stars (2064 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (13818 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (13797 reviews)
- [Superhuman Docs](https://www.g2.com/products/superhuman-docs/reviews) — 4.6/5 stars (493 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39305 reviews)

### Alternatives to Document360

- [Helpjuice](https://www.g2.com/products/helpjuice/reviews) — 4.7/5 stars (380 reviews)
- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2322 reviews)
- [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (515 reviews)
- [ProProfs Knowledge Base Software](https://www.g2.com/products/proprofs-knowledge-base-software/reviews) — 4.6/5 stars (32 reviews)
- [GitBook](https://www.g2.com/products/gitbook/reviews) — 4.7/5 stars (204 reviews)
- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4368 reviews)
- [MadCap Flare](https://www.g2.com/products/madcap-flare/reviews) — 4.4/5 stars (491 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (13818 reviews)
- [Archbee](https://www.g2.com/products/archbee/reviews) — 4.6/5 stars (118 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (13797 reviews)

---
## Top Discussions

### ClickHelp

- Title: [What is ClickHelp used for?](https://www.g2.com/discussions/what-is-clickhelp-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "ClickHelp is used for creating, managing, and publishing online documentation, user manuals, knowledge bases, and help systems. It serves as a comprehensive..."
- Title: [Translation](https://www.g2.com/discussions/translation) — 1 comment, 1 upvote
  > **Top comment:** "Of course, Translator Dashboard has a wide variety of filters to sort out topics and projects; all units and topics have the indicators of readiness (they..."
- Title: [Content Migration](https://www.g2.com/discussions/content-migration) — 1 comment, 1 upvote
  > **Top comment:** "Yes, it’s not difficult. ClickHelp has content import functionality. What you need to do is to figure out what topics you need to migrate. Here are the..."
- Title: [Localization](https://www.g2.com/discussions/localization) — 1 comment, 1 upvote
  > **Top comment:** "Yes, of course. The latest ClickHelp Rainbow update allows localizing downloadable materials. But not only that. You can even localize images. That adds..."
- Title: [Translation Editor](https://www.g2.com/discussions/translation-editor) — 1 comment, 1 upvote
  > **Top comment:** "Yes, it is. It has two versions: full and compact. The compact one shows all the elements and panels, and the compact one is for those who want to..."

### Document360

- Title: [What is Document360 used for?](https://www.g2.com/discussions/what-is-document360-used-for) — 1 comment
  > **Top comment:** "For creating Internal or external (customer-facing) documentation."
- Title: [What exciting feature are you going to include in next release.](https://www.g2.com/discussions/43090-what-exciting-feature-are-you-going-to-include-in-next-release) — 1 comment, 1 upvote
  > **Top comment:** "I have been using Document360 for the purpose of documenting various navigations tools etc that the end user to the company software can refer to at any..."
- Title: [Are there any No-code ways to do advanced personalisation.](https://www.g2.com/discussions/28153-are-there-any-no-code-ways-to-do-advanced-personalisation) — 1 comment
  > **Top comment:** "You don't need to use any custom CSS or JavaScript to build your online knowledge base using Document360. It's designed in a way, the editors can simply..."
- Title: [Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?](https://www.g2.com/discussions/28145-is-it-possible-to-add-custom-features-to-the-landing-page-either-as-a-new-drag-and-drop-or-with-html-and-javascript) — 1 comment, 1 upvote
  > **Top comment:** "You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched..."
- Title: [What all API Integration tools document360 offer now?](https://www.g2.com/discussions/26770-what-all-api-integration-tools-document360-offer-now) — 1 comment, 1 upvote
  > **Top comment:** " Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/clickhelp-vs-document360)