# ClickHelp vs Document360 Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Document360 excels in user experience, particularly with its intuitive UI and powerful search capabilities. Users appreciate how easy it is to structure their knowledge base, thanks to features like versioning and category management, which streamline the documentation process.
- **Users say** ClickHelp stands out for its advanced AI features, such as Answer Genius and Write Assist, which significantly enhance the workflow for technical writers. Reviewers highlight that these tools help create succinct and visually appealing documentation, making it a favorite among small businesses.
- **According to verified reviews** , Document360's customer support is frequently praised for being responsive and helpful. Users mention that the support team acts as problem solvers, and the weekly information letters keep them informed about updates and best practices.
- **Reviewers mention** that ClickHelp offers a high level of flexibility with its Restricted Access functionality, allowing users to share documentation with clients for review. This feature is particularly beneficial for technical writers who need client feedback during the documentation process.
- **G2 reviewers highlight** that both products are user-friendly, but ClickHelp receives slightly higher marks for ease of setup and administration. Users appreciate the straightforward onboarding process, which allows them to get started quickly without extensive training.
- **Users report** that while Document360 has a robust article editor that speeds up the creation and updating of documentation, some find it less customizable compared to ClickHelp. This can be a drawback for teams that require more tailored solutions for their specific documentation needs.



| | ClickHelp | Document360 | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 65 | 524 | 
| **Largest Market Segment** | Small-Business (60.9% of reviews) | Mid-Market (47.9% of reviews) | 
| **Entry Level Price** | $185.00 Per Month | Contact Us 5 Team Accounts (billed annually) | 

---
## Top Pros & Cons

### ClickHelp

Pros:
- Features (2 reviews)
- Accessibility (1 reviews)


### Document360

Pros:
- Ease of Use (46 reviews)
- Features (31 reviews)

Cons:
- Missing Features (11 reviews)
- Editing Difficulties (10 reviews)

---
## Ratings Comparison
| Rating | ClickHelp | Document360 | 
|---|---|---|
  | **Meets Requirements** | 9.4 (50 reviews) | 9.1 (357 reviews) | 
  | **Ease of Use** | 9.3 (49 reviews) | 9.3 (367 reviews) | 
  | **Ease of Setup** | 9.4 (32 reviews) | 9.2 (244 reviews) | 
  | **Ease of Admin** | 9.4 (28 reviews) | 9.1 (214 reviews) | 
  | **Quality of Support** | 9.7 (47 reviews) | 9.5 (343 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (29 reviews) | 9.5 (211 reviews) | 
  | **Product Direction (% positive)** | 9.5 (46 reviews) | 9.4 (320 reviews) | 

---
## Pricing

### ClickHelp

#### Entry-Level Pricing

Plan: Starter

Price: $185.00 Per Month

Key Features:
- Unlimited projects
- 500 topics (pages, articles)
- 2 contributors for free

[Browse all 3 editions](https://www.g2.com/products/clickhelp/pricing)

#### Free Trial

Yes

### Document360

#### Entry-Level Pricing

Plan: Professional

Price: Contact Us 5 Team Accounts (billed annually)

Description: Built for growing teams to scale documentation efficiently.

Key Features:
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word

[Browse all 3 editions](https://www.g2.com/products/document360/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **ClickHelp** | N/A | N/A |
| **Document360** | 9.1/10 | 111 |

#### Administration

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Database Management ** | Not enough data | 9.3 (81 reviews) | 
| **Data Workflows** | Not enough data | 9.1 (77 reviews) | 
| **Issue Management** | Not enough data | Feature Not Available | 

#### Knowledge Management

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Knowledge Base** | Not enough data | 9.5 (95 reviews) | 
| **Publishing Workflows** | Not enough data | 9.2 (88 reviews) | 
| **Analytics** | Not enough data | 9.0 (87 reviews) | 

#### Compliance

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Policies and Controls** | Not enough data | 9.1 (83 reviews) | 
| **Data Governance** | Not enough data | 9.2 (80 reviews) | 
| **Compliance** | Not enough data | 9.3 (75 reviews) | 
| **Auditing** | Not enough data | 9.2 (71 reviews) | 

#### Customer Support

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Intelligent Search** | Not enough data | 9.2 (83 reviews) | 
| **Suggestions** | Not enough data | 8.9 (81 reviews) | 
| **Decision Trees** | Not enough data | 8.9 (76 reviews) | 

#### Data Security

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | 9.0 (66 reviews) | 
| **Data Transport** | Not enough data | 9.2 (72 reviews) | 
| **Access Management** | Not enough data | 9.4 (85 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 9.3 (75 reviews) | 

#### Administration

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Integrations** | Not enough data | 8.9 (77 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.3 (95 reviews) | 
| **Performance and Reliability** | Not enough data | 9.3 (95 reviews) | 

#### Generative AI

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.3 (31 reviews) | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **ClickHelp** | N/A | N/A |
| **Document360** | 8.5/10 | 218 |

#### Knowledge Pages

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Templates** | Not enough data | 8.5 (177 reviews) | 
| **In-Content Feedback** | Not enough data | 8.6 (171 reviews) | 
| **Versioning and Version History** | Not enough data | 8.9 (184 reviews) | 
| **Decision Trees** | Not enough data | 8.4 (149 reviews) | 
| **Duplicate Detection** | Not enough data | 7.8 (121 reviews) | 
| **Content Editor** | Not enough data | 8.8 (148 reviews) | 

#### Knowledge Dissemination

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Page Analytics** | Not enough data | 8.7 (176 reviews) | 
| **Permissions** | Not enough data | 9.1 (179 reviews) | 
| **Knowledge Sharing** | Not enough data | 9.2 (181 reviews) | 
| **Notifications** | Not enough data | 8.8 (176 reviews) | 
| **Advanced Search** | Not enough data | 8.5 (144 reviews) | 
| **Browser Extension** | Not enough data | 7.9 (116 reviews) | 
| **Organization** | Not enough data | 9.0 (149 reviews) | 
| **Other Integrations** | Not enough data | 8.2 (126 reviews) | 
| **Knowledge Integrations** | Not enough data | 8.2 (125 reviews) | 

#### Agentic AI - Knowledge Base

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 8.1 (24 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (24 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (24 reviews) | 

### Document Creation

| Product | Score | Reviews |
|---|---|---|
| **ClickHelp** | 9.2/10 | 7 |
| **Document360** | N/A | N/A |

#### Design

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Graphics** | 9.4 (6 reviews) | Not enough data | 
| **Templates** | 8.1 (6 reviews) | Not enough data | 
| **Themes** | 8.3 (6 reviews) | Not enough data | 

#### Collaboration

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Multi-User Collaboration** | 10.0 (7 reviews) | Not enough data | 
| **Real-Time Communication** | 9.2 (6 reviews) | Not enough data | 

#### File Types

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Export** | 9.4 (6 reviews) | Not enough data | 
| **Import** | 9.7 (6 reviews) | Not enough data | 
| **Web Publishing** | 9.7 (6 reviews) | Not enough data | 

#### Edit & Revise

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Revision History** | 9.8 (7 reviews) | Not enough data | 
| **Suggestion Mode** | 9.0 (5 reviews) | Not enough data | 
| **Document Editor** | 9.4 (6 reviews) | Not enough data | 

#### Integrate & Embed

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Calendar** | Not enough data | Not enough data | 
| **Website** | 9.4 (6 reviews) | Not enough data | 
| **Applications** | 9.4 (6 reviews) | Not enough data | 

#### Operating System

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **PC Operating System** | Not enough data | Not enough data | 
| **Mac Operating System** | Not enough data | Not enough data | 
| **Linux Operating System** | Not enough data | Not enough data | 

#### Generative AI

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Image** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 
| **AI Image-to-Text** | Not enough data | Not enough data | 

#### Agentic AI - Document Creation

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Proactive Assistance** | Not enough data | Not enough data | 

### API Documentation Management

| Product | Score | Reviews |
|---|---|---|
| **ClickHelp** | N/A | N/A |
| **Document360** | N/A | N/A |

#### Customization

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **SEO** | Not enough data | Not enough data | 
| **API Contracts** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 

#### Organization

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Respository** | Not enough data | Not enough data | 
| **Third-Party Integration** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **ClickHelp** | N/A | N/A |
| **Document360** | 8.6/10 | 141 |

#### Generative AI

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.4 (48 reviews) | 

#### Self-Service Experience

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Knowledge Base** | Not enough data | 9.4 (128 reviews) | 
| **Searchable Articles** | Not enough data | 9.4 (125 reviews) | 
| **Community Forums** | Not enough data | Feature Not Available | 
| **Mobile Optimization** | Not enough data | 8.7 (73 reviews) | 
| **Personalization** | Not enough data | 8.8 (81 reviews) | 

#### Self-Service Platform

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Branding** | Not enough data | 9.2 (83 reviews) | 
| **Automation** | Not enough data | 8.4 (74 reviews) | 
| **Artificial Intelligence** | Not enough data | 8.4 (68 reviews) | 
| **Integrations** | Not enough data | 8.6 (73 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (10 reviews) | 
| **Multi-step Planning** | Not enough data | 8.5 (10 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (10 reviews) | 
| **Adaptive Learning** | Not enough data | 8.5 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.5 (10 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (10 reviews) | 
| **Decision Making** | Not enough data | 8.6 (11 reviews) | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **ClickHelp** | N/A | N/A |
| **Document360** | 8.5/10 | 21 |

#### Management and Discovery - IT Documentation

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Search and Indexing** | Not enough data | 8.5 (21 reviews) | 
| **Version Control** | Not enough data | 8.4 (20 reviews) | 
| **Access and Permissions** | Not enough data | 9.0 (21 reviews) | 

#### Operations - IT Documentation

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Integrations** | Not enough data | 8.8 (20 reviews) | 
| **Automation** | Not enough data | 8.2 (20 reviews) | 
| **Reporting** | Not enough data | 8.2 (19 reviews) | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **ClickHelp** | N/A | N/A |
| **Document360** | N/A | N/A |

#### Knowledge Base

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | ClickHelp | Document360 | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [Help Authoring Tools (HAT)](https://www.g2.com/categories/help-authoring-tool-hat)

**Unique to ClickHelp (2):** [Document Creation Software](https://www.g2.com/categories/document-creation), [API Documentation Management Software](https://www.g2.com/categories/api-documentation-management)

**Unique to Document360 (3):** [IT Documentation Software](https://www.g2.com/categories/it-documentation), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base)


---
## Reviewer Demographics

### By Company Size

| Segment | ClickHelp | Document360 | 
|---|---|---|
| **Small-Business** | 60.9% | 40.2% | 
| **Mid-Market** | 31.3% | 47.9% | 
| **Enterprise** | 7.8% | 11.9% | 

### By Industry

#### ClickHelp

- **Computer Software:** 37.5%
- **Information Technology and Services:** 28.1%
- **Airlines/Aviation:** 7.8%
- **Non-Profit Organization Management:** 3.1%
- **Internet:** 3.1%
- **Apparel & Fashion:** 1.6%
- **Capital Markets:** 1.6%
- **Consumer Services:** 1.6%
- **Entertainment:** 1.6%
- **Food Production:** 1.6%
- **Other:** 12.5%

#### Document360

- **Computer Software:** 22.2%
- **Information Technology and Services:** 15.3%
- **Financial Services:** 5.2%
- **Computer & Network Security:** 4.8%
- **Marketing and Advertising:** 4.0%
- **Hospital & Health Care:** 3.6%
- **Telecommunications:** 3.2%
- **Logistics and Supply Chain:** 3.0%
- **Accounting:** 2.8%
- **Education Management:** 2.0%
- **Other:** 33.7%

---
## Alternatives

### Alternatives to ClickHelp

- [MadCap Flare](https://www.g2.com/products/madcap-flare/reviews) — 4.4/5 stars (490 reviews)
- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4363 reviews)
- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2320 reviews)
- [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (513 reviews)
- [Helpjuice](https://www.g2.com/products/helpjuice/reviews) — 4.7/5 stars (376 reviews)
- [Microsoft Word](https://www.g2.com/products/microsoft-word/reviews) — 4.7/5 stars (2042 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (12020 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12694 reviews)
- [Coda](https://www.g2.com/products/superhuman-coda/reviews) — 4.6/5 stars (493 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39117 reviews)

### Alternatives to Document360

- [ProProfs Knowledge Base Software](https://www.g2.com/products/proprofs-knowledge-base-software/reviews) — 4.6/5 stars (30 reviews)
- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4363 reviews)
- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2320 reviews)
- [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (513 reviews)
- [Helpjuice](https://www.g2.com/products/helpjuice/reviews) — 4.7/5 stars (376 reviews)
- [MadCap Flare](https://www.g2.com/products/madcap-flare/reviews) — 4.4/5 stars (490 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (12020 reviews)
- [Archbee](https://www.g2.com/products/archbee/reviews) — 4.6/5 stars (118 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6979 reviews)
- [GitBook](https://www.g2.com/products/gitbook/reviews) — 4.8/5 stars (183 reviews)

---
## Top Discussions

### ClickHelp

- Title: [What is ClickHelp used for?](https://www.g2.com/discussions/what-is-clickhelp-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "ClickHelp is used for creating, managing, and publishing online documentation, user manuals, knowledge bases, and help systems. It serves as a comprehensive..."
- Title: [Translation](https://www.g2.com/discussions/translation) — 1 comment, 1 upvote
  > **Top comment:** "Of course, Translator Dashboard has a wide variety of filters to sort out topics and projects; all units and topics have the indicators of readiness (they..."
- Title: [Content Migration](https://www.g2.com/discussions/content-migration) — 1 comment, 1 upvote
  > **Top comment:** "Yes, it’s not difficult. ClickHelp has content import functionality. What you need to do is to figure out what topics you need to migrate. Here are the..."
- Title: [Localization](https://www.g2.com/discussions/localization) — 1 comment, 1 upvote
  > **Top comment:** "Yes, of course. The latest ClickHelp Rainbow update allows localizing downloadable materials. But not only that. You can even localize images. That adds..."
- Title: [Translation Editor](https://www.g2.com/discussions/translation-editor) — 1 comment, 1 upvote
  > **Top comment:** "Yes, it is. It has two versions: full and compact. The compact one shows all the elements and panels, and the compact one is for those who want to..."

### Document360

- Title: [What is Document360 used for?](https://www.g2.com/discussions/what-is-document360-used-for) — 1 comment
  > **Top comment:** "For creating Internal or external (customer-facing) documentation."
- Title: [What exciting feature are you going to include in next release.](https://www.g2.com/discussions/43090-what-exciting-feature-are-you-going-to-include-in-next-release) — 1 comment, 1 upvote
  > **Top comment:** "I have been using Document360 for the purpose of documenting various navigations tools etc that the end user to the company software can refer to at any..."
- Title: [Are there any No-code ways to do advanced personalisation.](https://www.g2.com/discussions/28153-are-there-any-no-code-ways-to-do-advanced-personalisation) — 1 comment
  > **Top comment:** "You don't need to use any custom CSS or JavaScript to build your online knowledge base using Document360. It's designed in a way, the editors can simply..."
- Title: [Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?](https://www.g2.com/discussions/28145-is-it-possible-to-add-custom-features-to-the-landing-page-either-as-a-new-drag-and-drop-or-with-html-and-javascript) — 1 comment, 1 upvote
  > **Top comment:** "You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched..."
- Title: [What all API Integration tools document360 offer now?](https://www.g2.com/discussions/26770-what-all-api-integration-tools-document360-offer-now) — 1 comment, 1 upvote
  > **Top comment:** " Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/clickhelp-vs-document360)