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Compare ClickHelp and Document360 
Featured Products
At a Glance
Market Segments
Small-Business (61.3% of reviews)
Mid-Market (47.8% of reviews)
Entry-Level Pricing
$185.00 Per Month
Contact Us 5 Team Accounts (billed annually)
ClickHelp
Star Rating
(63)4.8 out of 5
Market Segments
Small-Business (61.3% of reviews)
Pros & Cons
Entry-Level Pricing
$185.00 Per Month
Browse all 3 pricing plansDocument360
Star Rating
(498)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Document360 excels in user experience, particularly with its intuitive UI and powerful search capabilities. Users appreciate how easy it is to structure their knowledge base, thanks to features like versioning and category management, which streamline the documentation process.
- Users say ClickHelp stands out for its advanced AI features, such as Answer Genius and Write Assist, which significantly enhance the workflow for technical writers. Reviewers highlight that these tools help create succinct and visually appealing documentation, making it a favorite among small businesses.
- According to verified reviews, Document360's customer support is frequently praised for being responsive and helpful. Users mention that the support team acts as problem solvers, and the weekly information letters keep them informed about updates and best practices.
- Reviewers mention that ClickHelp offers a high level of flexibility with its Restricted Access functionality, allowing users to share documentation with clients for review. This feature is particularly beneficial for technical writers who need client feedback during the documentation process.
- G2 reviewers highlight that both products are user-friendly, but ClickHelp receives slightly higher marks for ease of setup and administration. Users appreciate the straightforward onboarding process, which allows them to get started quickly without extensive training.
- Users report that while Document360 has a robust article editor that speeds up the creation and updating of documentation, some find it less customizable compared to ClickHelp. This can be a drawback for teams that require more tailored solutions for their specific documentation needs.
Pricing
Entry-Level Pricing
ClickHelp
Starter
$185.00
Per Month
- Unlimited projects
- 500 topics (pages, articles)
- 2 contributors for free
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
Free Trial
ClickHelp
Free Trial is available
Document360
Free Trial is available
Ratings
Meets Requirements
9.4
48
9.1
347
Ease of Use
9.3
47
9.3
350
Ease of Setup
9.4
30
9.1
235
Ease of Admin
9.5
27
9.1
211
Quality of Support
9.7
45
9.5
335
Has the product been a good partner in doing business?
9.6
28
9.4
209
Product Direction (% positive)
9.5
44
9.5
312
Features by Category
Administration
Not enough data
9.3
80
Not enough data
9.1
76
Not enough data
Feature Not Available
Knowledge Management
Not enough data
9.5
93
Not enough data
9.2
88
Not enough data
9.0
87
Compliance
Not enough data
9.1
82
Not enough data
9.2
79
Not enough data
9.3
74
Not enough data
9.2
71
Customer Support
Not enough data
9.2
83
Not enough data
8.9
81
Not enough data
8.9
76
Data Security
Not enough data
9.0
66
Not enough data
9.2
72
Not enough data
9.4
84
Not enough data
9.3
75
Administration
Not enough data
8.9
77
Not enough data
9.3
94
Not enough data
9.3
94
Generative AI
Not enough data
8.2
30
Knowledge Pages
Not enough data
8.5
174
Not enough data
8.6
170
Not enough data
8.9
181
Not enough data
8.4
149
Not enough data
7.8
120
Not enough data
8.8
147
Knowledge Dissemination
Not enough data
8.7
175
Not enough data
9.1
179
Not enough data
9.2
179
Not enough data
8.8
175
Not enough data
8.5
141
Not enough data
7.9
116
Not enough data
9.0
146
Not enough data
8.2
125
Not enough data
8.2
124
Agentic AI - Knowledge Base
Not enough data
8.1
24
Not enough data
8.3
24
Not enough data
8.2
24
Design
9.4
6
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
Collaboration
10.0
6
Not enough data
9.2
6
Not enough data
File Types
9.4
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
Edit & Revise
9.7
6
Not enough data
9.0
5
Not enough data
9.4
6
Not enough data
Integrate & Embed
Not enough data
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Operating System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Document Creation
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.4
47
Self-Service Experience
Not enough data
9.4
125
Not enough data
9.4
123
Not enough data
Feature Not Available
Not enough data
8.6
72
Not enough data
8.9
79
Self-Service Platform
Not enough data
9.2
81
Not enough data
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
Agentic AI - Customer Self-Service
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.5
10
Management and Discovery - IT Documentation
Not enough data
8.3
19
Not enough data
8.3
19
Not enough data
8.9
19
Operations - IT Documentation
Not enough data
8.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ClickHelp and Document360 are categorized as Knowledge Base and Help Authoring Tool (HAT)
Unique Categories
ClickHelp is categorized as Document Creation and API Documentation Management
Document360 is categorized as IT Documentation, Customer Self-Service, and Contact Center Knowledge Base
Reviews
Reviewers' Company Size
ClickHelp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.1%
Information Technology and Services
27.4%
Airlines/Aviation
8.1%
Non-Profit Organization Management
3.2%
Internet
3.2%
Other
21.0%
Computer Software
21.7%
Information Technology and Services
15.6%
Financial Services
5.0%
Computer & Network Security
5.0%
Marketing and Advertising
4.2%
Other
48.5%
Alternatives
Discussions
Can ClickHelp import my MS Word content?
1 Comment
CT
ClickHelp supports a lot of import formats, including DOC and DOCX files, HTML, RTF, CHM, etc. Sign up for a trial and check how you can quickly import the...Read more
Publish Google Documents into ClickHelp?
1 Comment
CT
ClickHelp supports a number of importing formats. So, you can export your Google Docs content into DOCX or HTML files and then import into ClickHelp. You can...Read more
Is there a user commenting function in ClickHelp?
1 Comment
CT
You can sign up for a free Disqus account, enable Disqus integration in ClickHelp and get a fully managed commenting functionality. Read our blog about...Read more
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
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