Compare ClickHelp and Confluence 
Featured Products
At a Glance
Market Segments
Small-Business (60.3% of reviews)
Mid-Market (48.0% of reviews)
Entry-Level Pricing
$185.00 Per Month
Free 10 Users Per Month
ClickHelp
Star Rating
(64)4.8 out of 5
Market Segments
Small-Business (60.3% of reviews)
Pros & Cons
Entry-Level Pricing
$185.00 Per Month
Browse all 3 pricing plansConfluence
Star Rating
(4,261)4.1 out of 5
Market Segments
Mid-Market (48.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Confluence excels in its deep integrations with tools like JIRA, Slack, and PowerApps, making it a strong choice for teams that rely on these platforms for project management and communication. Users appreciate how it centralizes team knowledge in a structured way, allowing for easy documentation of project requirements and SOPs.
- Users say ClickHelp stands out for its all-in-one functionality and exceptional customer support. Reviewers highlight features like the AI-driven Answer Genius and Write Assist, which significantly enhance their workflow as technical writers, showcasing ClickHelp's focus on improving user productivity.
- According to verified reviews, Confluence has a more extensive user base, particularly in the mid-market segment, which may indicate a broader range of use cases and community support. However, this also means that some users report challenges in meeting specific workflow needs due to its complexity.
- Reviewers mention that ClickHelp's ease of use and setup is a major advantage, with many users noting that they can access the platform from anywhere with just a browser and an internet connection. This flexibility is particularly appealing for small businesses and remote teams.
- G2 reviewers highlight that while Confluence offers robust features, its overall user satisfaction is slightly lower compared to ClickHelp. Users have pointed out that the quality of support and product direction could be improved, which may affect long-term satisfaction for some teams.
- Users report that ClickHelp's Restricted Access functionality is a valuable feature, allowing clients to review documentation online and provide feedback directly. This level of interactivity is particularly beneficial for technical writers who need to collaborate closely with clients.
Pricing
Entry-Level Pricing
ClickHelp
Starter
$185.00
Per Month
- Unlimited projects
- 500 topics (pages, articles)
- 2 contributors for free
Confluence
Free
Free
10 Users Per Month
Free forever for 10 users
- Pages & Spaces
- Organize & connect work with databases
- Hundreds of templates
Free Trial
ClickHelp
Free Trial is available
Confluence
Free Trial is available
Ratings
Meets Requirements
9.4
49
8.5
3,616
Ease of Use
9.3
48
8.0
3,667
Ease of Setup
9.4
31
8.3
1,166
Ease of Admin
9.4
28
8.0
839
Quality of Support
9.7
46
8.1
2,468
Has the product been a good partner in doing business?
9.5
29
8.5
757
Product Direction (% positive)
9.5
45
7.5
3,560
Features by Category
Knowledge Pages
Not enough data
8.5
782
Not enough data
8.4
737
Not enough data
8.8
783
Not enough data
8.3
653
Not enough data
7.8
438
Not enough data
8.6
522
Knowledge Dissemination
Not enough data
8.3
673
Not enough data
8.6
779
Not enough data
9.2
857
Not enough data
8.6
793
Not enough data
8.1
482
Not enough data
7.8
423
Not enough data
8.7
522
Not enough data
8.4
483
Not enough data
8.5
448
Agentic AI - Knowledge Base
Not enough data
7.7
179
Not enough data
7.6
178
Not enough data
7.6
179
Login Options
Not enough data
9.4
54
Not enough data
8.7
42
Productivity
Not enough data
8.1
40
Not enough data
8.4
42
Not enough data
8.5
41
Not enough data
8.0
41
Not enough data
8.3
42
Customization
Not enough data
8.5
42
Not enough data
9.1
45
Not enough data
8.6
41
Agentic AI - Unified Workspaces
Not enough data
7.9
37
Not enough data
8.2
39
Automation
Not enough data
8.8
58
Not enough data
8.8
56
Not enough data
8.9
61
Administration
Not enough data
8.9
60
Not enough data
8.7
56
Not enough data
9.2
56
Project management
Not enough data
9.0
57
Not enough data
8.6
57
Not enough data
8.9
58
Not enough data
8.7
57
Not enough data
8.6
55
Not enough data
8.1
54
Not enough data
8.7
57
Workload
Not enough data
8.2
55
Not enough data
8.7
57
Not enough data
8.8
57
Not enough data
8.4
56
Communication & Collaboration
Not enough data
8.9
57
Not enough data
9.3
64
Not enough data
9.2
65
Cost Management
Not enough data
8.2
56
Not enough data
8.3
56
Not enough data
8.1
54
Integration
Not enough data
8.4
53
Not enough data
8.2
56
Not enough data
8.2
55
Generative AI
Not enough data
8.4
55
Not enough data
8.4
54
Agentic AI - Work Management
Not enough data
8.1
50
Not enough data
8.1
51
Not enough data
8.2
51
Not enough data
8.3
51
Communication
Not enough data
7.6
69
Not enough data
8.7
71
Not enough data
8.0
66
Not enough data
8.4
73
Not enough data
8.6
67
Content & Documents
Not enough data
9.0
75
Not enough data
9.0
72
Not enough data
8.8
73
Not enough data
9.0
73
Controls
Not enough data
8.6
64
Not enough data
8.7
65
Not enough data
8.8
68
Not enough data
8.3
64
Not enough data
8.5
66
Project Management
Not enough data
8.5
68
Not enough data
8.7
66
Not enough data
8.9
65
Not enough data
9.1
66
Remote Collaboration
Not enough data
9.1
68
Not enough data
8.9
65
Not enough data
8.9
66
Not enough data
7.6
65
Generative AI
Not enough data
8.3
69
Not enough data
8.1
67
Agentic AI - Project Collaboration
Not enough data
7.6
62
Not enough data
8.0
61
Design
9.4
6
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
Collaboration
10.0
6
Not enough data
9.2
6
Not enough data
File Types
9.4
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
Edit & Revise
9.7
6
Not enough data
9.0
5
Not enough data
9.4
6
Not enough data
Integrate & Embed
Not enough data
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Operating System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Document Creation
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management and Discovery - IT Documentation
Not enough data
8.4
177
Not enough data
8.5
182
Not enough data
8.5
181
Operations - IT Documentation
Not enough data
8.4
178
Not enough data
8.0
173
Not enough data
8.2
173
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ClickHelp and Confluence are categorized as Knowledge Base
Unique Categories
ClickHelp is categorized as Help Authoring Tool (HAT), Document Creation, and API Documentation Management
Confluence is categorized as Project Collaboration, Unified Workspaces, Work Management, and IT Documentation
Reviews
Reviewers' Company Size
ClickHelp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Confluence
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.5%
Information Technology and Services
28.6%
Airlines/Aviation
7.9%
Non-Profit Organization Management
3.2%
Internet
3.2%
Other
20.6%
Computer Software
21.0%
Information Technology and Services
19.5%
Internet
6.4%
Financial Services
5.5%
Marketing and Advertising
4.4%
Other
43.2%
Discussions
Can ClickHelp import my MS Word content?
1 Comment
CT
ClickHelp supports a lot of import formats, including DOC and DOCX files, HTML, RTF, CHM, etc. Sign up for a trial and check how you can quickly import the...Read more
Publish Google Documents into ClickHelp?
1 Comment
CT
ClickHelp supports a number of importing formats. So, you can export your Google Docs content into DOCX or HTML files and then import into ClickHelp. You can...Read more
Is there a user commenting function in ClickHelp?
1 Comment
CT
You can sign up for a free Disqus account, enable Disqus integration in ClickHelp and get a fully managed commenting functionality. Read our blog about...Read more
What is confluence tool used for?
6 Comments
TS
In short, it is a tool to collaborate on content across an organization, track changes/workflows for policies and procedures, and even act as an internal...Read more
Uses for Confluence?
3 Comments
FP
Yes we use it. We have an internal intranet on sharepoint but we use confluence for all our development documentation because it has its tight integration...Read more
What are the characteristics of confluence?
3 Comments
JK
It's a helpful tool for documentation, summaries, and collaboration. Information is organized and surfaced in a comprehensive (but not overwhelming) format....Read more
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