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At a Glance
Market Segments
Mid-Market (48.4% of reviews)
Small-Business (36.3% of reviews)
Entry-Level Pricing
$635.00
Contact Us
Click
Star Rating
(305)4.0 out of 5
Market Segments
Mid-Market (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$635.00
Browse all 3 pricing plansSurveyMonkey
Star Rating
(23,254)4.4 out of 5
Market Segments
Small-Business (36.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SurveyMonkey excels in its "Survey Builder" feature, scoring a high 9.0, which allows for easy creation of surveys with various question types. In contrast, Click's "Survey Builder" only scores 8.3, indicating a less intuitive experience.
- Reviewers mention that SurveyMonkey's "Customization" options, particularly "Branching/Skip Logic" and "Multilingual Surveys," are highly rated at 8.5 and 8.2 respectively, making it a preferred choice for users needing tailored survey experiences. Click, however, falls short with a score of 7.8 for "Branching/Skip Logic" and only 6.9 for "Multilingual Surveys."
- G2 users highlight SurveyMonkey's superior "Reporting & Analytics" capabilities, scoring 8.6, which provides in-depth insights into survey results. Click's reporting features, while decent, only achieve a score of 8.2, suggesting less comprehensive analytics.
- Users on G2 appreciate SurveyMonkey's "Ease of Use" rating of 9.2, which is significantly higher than Click's 7.6. This difference indicates that SurveyMonkey is more user-friendly, making it easier for non-technical users to navigate and utilize the software effectively.
- Reviewers mention that SurveyMonkey's "Quality of Support" is rated at 8.6, reflecting a strong customer service experience. In contrast, Click's support rating of 7.9 suggests that users may encounter more challenges when seeking assistance.
- Users say that SurveyMonkey's "Email Marketing" features, particularly "Sending Outbound Emails" at 8.5, are robust and effective for engaging respondents. Click's email marketing capabilities, while functional, do not match this level of effectiveness, scoring lower in similar categories.
Pricing
Entry-Level Pricing
Click
Base
$635.00
- Unlimited Users
- Unlimited Contacts
- Email Volume - starting at 50,000 per year included
SurveyMonkey
SurveyMonkey Enterprise
Contact Us
SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security
Free Trial
Click
No trial information availableSurveyMonkey
Free Trial is available
Ratings
Meets Requirements
8.1
238
9.0
20,440
Ease of Use
7.6
241
9.2
20,552
Ease of Setup
7.6
145
9.0
7,891
Ease of Admin
7.8
129
8.9
7,582
Quality of Support
8.0
236
8.6
14,489
Has the product been a good partner in doing business?
8.0
130
8.8
6,631
Product Direction (% positive)
7.9
230
7.7
20,003
Features by Category
Email Marketing
8.2
157
|
Verified
Not enough data
8.5
156
|
Verified
Not enough data
8.2
152
|
Verified
Not enough data
7.9
137
|
Verified
Not enough data
Online Marketing
7.3
134
|
Verified
Not enough data
7.2
126
|
Verified
Not enough data
7.5
121
|
Verified
Not enough data
7.3
124
|
Verified
Not enough data
7.4
112
|
Verified
Not enough data
Lead Management
7.7
122
|
Verified
Not enough data
7.4
117
|
Verified
Not enough data
7.8
126
|
Verified
Not enough data
7.3
117
|
Verified
Not enough data
8.0
112
|
Verified
Not enough data
7.2
113
|
Verified
Not enough data
7.5
107
|
Verified
Not enough data
8.3
126
|
Verified
Not enough data
Campaign Management
7.5
106
|
Verified
Not enough data
7.6
114
|
Verified
Not enough data
7.0
80
|
Verified
Not enough data
6.9
66
Not enough data
Social
7.0
69
|
Verified
Not enough data
7.0
78
|
Verified
Not enough data
6.9
68
|
Verified
Not enough data
7.1
72
|
Verified
Not enough data
6.7
64
|
Verified
Not enough data
Reporting & Analytics
7.8
140
|
Verified
Not enough data
7.6
116
|
Verified
Not enough data
7.0
90
|
Verified
Not enough data
6.7
87
|
Verified
Not enough data
6.8
85
Not enough data
Platform
7.7
102
|
Verified
Not enough data
8.0
99
|
Verified
Not enough data
8.3
105
|
Verified
Not enough data
7.6
74
|
Verified
Not enough data
7.6
90
|
Verified
Not enough data
7.7
107
|
Verified
Not enough data
7.5
77
|
Verified
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
7.6
99
|
Verified
Not enough data
7.8
86
|
Verified
Not enough data
7.2
77
|
Verified
Not enough data
Administration
7.9
38
Not enough data
6.9
36
Not enough data
7.0
35
Not enough data
7.6
35
Not enough data
7.4
29
Not enough data
7.4
28
Not enough data
Integrations
7.2
24
Not enough data
7.0
25
Not enough data
7.3
22
Not enough data
7.5
29
Not enough data
Platform
7.4
27
Not enough data
7.5
27
Not enough data
7.2
24
Not enough data
7.4
29
Not enough data
7.3
25
Not enough data
8.0
36
Not enough data
7.5
31
Not enough data
8.2
33
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content & Collaboration
8.8(won by default)
24
Not enough data
8.5(won by default)
25
Not enough data
8.5(won by default)
21
Not enough data
8.0(won by default)
23
Not enough data
8.7(won by default)
25
Not enough data
8.7(won by default)
25
Not enough data
Social Management
8.3(won by default)
24
Not enough data
8.8(won by default)
27
Not enough data
8.5(won by default)
25
Not enough data
8.3(won by default)
24
Not enough data
8.2(won by default)
19
Not enough data
8.4(won by default)
24
Not enough data
8.6(won by default)
7
Not enough data
Agentic AI - Social Media Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
7.7
144
Not enough data
8.0
142
Not enough data
8.1
143
Feedback Analysis
Not enough data
8.1
140
Not enough data
7.9
139
Not enough data
7.6
135
Feedback Sources
Not enough data
8.1
141
Not enough data
8.9
141
Not enough data
7.7
137
Not enough data
7.7
136
Generative AI
Not enough data
7.3
130
Not enough data
7.6
84
Survey Management
8.3
39
9.0
1357
8.0
38
8.9
1388
7.8
39
8.6
1311
8.2
38
8.8
1352
Survey Customization
7.8
34
8.5
1139
7.6
36
8.2
1173
7.5
35
8.1
1066
6.9
31
8.1
892
Survey Insights
8.2
36
8.6
1299
8.0
32
8.0
923
8.2
38
8.5
1236
7.8
37
8.4
1126
Agentic AI - Survey
Not enough data
7.6
143
Not enough data
7.7
142
Not enough data
8.0
143
Customization
Not enough data
8.6
204
Not enough data
8.3
188
Not enough data
8.7
209
Not enough data
8.6
216
Additional Functionality
Not enough data
8.3
170
Not enough data
7.7
149
Not enough data
8.3
193
Not enough data
7.8
149
Not enough data
8.6
198
Agentic AI - Visitor Identification
Not enough data
Not enough data
Marketing Operations
7.8
41
Not enough data
8.1
55
Not enough data
8.3
44
Not enough data
8.4
46
Not enough data
7.6
39
Not enough data
7.6
37
Not enough data
Campaign Activity
8.3
52
Not enough data
8.4
54
Not enough data
7.6
45
Not enough data
7.9
46
Not enough data
7.7
45
Not enough data
7.8
43
Not enough data
Agentic AI - Marketing Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Click and SurveyMonkey are categorized as Survey
Unique Categories
Click is categorized as Marketing Analytics, Visitor Identification, Social Media Management, Marketing Automation, and Transactional Email
SurveyMonkey is categorized as Online Form Builder and Feedback Analytics
Reviews
Reviewers' Company Size
Click
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
15.4%
Computer Software
12.3%
Marketing and Advertising
7.0%
Non-Profit Organization Management
3.9%
Financial Services
3.9%
Other
57.5%
Education Management
8.5%
Hospital & Health Care
5.9%
Higher Education
5.8%
Marketing and Advertising
5.1%
Information Technology and Services
4.9%
Other
69.8%
Alternatives
Discussions
What is ClickDimensions used for?
2 Comments
AR
ClickDimensions email statistics deliver a robust overview of key metrics such as unsubscribes and open rates, enabling you to effectively evaluate the...Read more
Click has no more discussions with answers
How it can be integrated with other applications such as Micrsoft Teams?
9 Comments
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 Comments
TB
Yes, you can. Read more
What is SurveyMonkey used for?
6 Comments
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
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