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At a Glance
Market Segments
Small-Business (44.7% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
$19.99 per month
$0.00
ClickDesk
Star Rating
(48)3.8 out of 5
Market Segments
Small-Business (44.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.99 per month
Browse all 3 pricing plansZoho Desk
Star Rating
(7,130)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ClickDesk excels in its SLA Management feature, scoring a remarkable 9.4, which reviewers say significantly enhances their ability to meet customer expectations. In contrast, Zoho Desk's SLA Management received a lower score of 8.3, indicating room for improvement in this critical area.
- Reviewers mention that ClickDesk's ticket collaboration capabilities are highly rated at 8.9, allowing teams to work together effectively on customer issues. Meanwhile, Zoho Desk's collaboration score of 8.6 suggests it is competent but may not offer the same level of seamless teamwork.
- G2 users highlight ClickDesk's response automation feature, which scored an impressive 8.8, making it easier for support teams to handle inquiries efficiently. In comparison, Zoho Desk's response automation received a score of 8.4, indicating that while it is functional, it may not be as robust as ClickDesk's offering.
- Users on G2 report that ClickDesk's ease of setup is rated at 8.7, making it a user-friendly option for small businesses looking to get started quickly. Conversely, Zoho Desk's ease of setup score of 8.2 suggests that it may require a bit more time and effort to configure.
- Reviewers mention that ClickDesk's multi-channel coverage is rated at 8.3, which allows businesses to engage with customers across various platforms. Zoho Desk, however, shines in this area with a higher score of 8.6, indicating a more comprehensive approach to customer communication.
- Users say that ClickDesk's quality of support is rated at 7.8, which some reviewers feel could be improved. In contrast, Zoho Desk's support quality score of 8.3 suggests a more reliable support experience, which is crucial for businesses that rely heavily on customer service.
Pricing
Entry-Level Pricing
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
ClickDesk
No trial information availableZoho Desk
Free Trial is available
Ratings
Meets Requirements
8.3
44
8.7
5,665
Ease of Use
8.5
44
8.5
5,743
Ease of Setup
8.7
22
8.1
5,018
Ease of Admin
8.1
24
8.3
4,725
Quality of Support
7.8
43
8.3
5,095
Has the product been a good partner in doing business?
8.0
23
8.4
4,266
Product Direction (% positive)
7.9
44
8.9
5,430
Features by Category
Ticket and Case Management
8.6
17
|
Verified
8.6
3319
|
Verified
8.4
17
|
Verified
8.5
3289
|
Verified
8.6
17
|
Verified
8.3
3064
|
Verified
8.8
18
|
Verified
8.3
2912
|
Verified
9.4
15
8.2
2628
|
Verified
Feature Not Available
8.4
2907
|
Verified
8.9
17
|
Verified
8.5
2912
|
Verified
8.8
17
8.3
2500
|
Verified
Generative AI
Not enough data
7.4
960
Not enough data
7.4
949
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
355
Communication Channels
9.0
17
|
Verified
8.3
2853
|
Verified
8.9
18
|
Verified
8.6
3071
|
Verified
9.4
17
|
Verified
8.2
2384
|
Verified
8.6
17
|
Verified
8.0
2144
|
Verified
Feature Not Available
7.8
1906
|
Verified
Platform
8.6
6
|
Verified
8.1
2277
|
Verified
8.1
30
|
Verified
8.2
2726
|
Verified
9.5
7
|
Verified
8.4
2825
|
Verified
8.9
6
|
Verified
8.1
2242
|
Verified
8.3
16
|
Verified
8.2
2785
|
Verified
8.8
16
|
Verified
8.4
2942
|
Verified
Administration
Not enough data
8.2
341
Not enough data
8.2
340
Not enough data
8.4
344
Knowledge Management
Not enough data
8.6
322
Not enough data
8.2
315
Not enough data
8.2
322
Compliance
Not enough data
8.4
336
Not enough data
8.3
333
Not enough data
8.2
335
Not enough data
8.1
333
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
309
Data Security
Not enough data
8.1
335
Not enough data
8.1
329
Not enough data
8.4
334
Not enough data
8.4
331
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
569
Not enough data
8.0
555
Not enough data
7.3
548
Design
Not enough data
7.9
545
Not enough data
7.7
554
Not enough data
8.1
550
Not enough data
8.1
545
Not enough data
8.1
531
Generative AI
Not enough data
7.5
427
Not enough data
7.5
420
Usability
Not enough data
8.3
445
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
429
Not enough data
8.2
415
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Generative AI
Not enough data
7.9
176
Not enough data
8.0
178
Not enough data
7.8
177
Communication
7.9
26
|
Verified
8.8
718
|
Verified
7.3
27
|
Verified
8.7
758
|
Verified
8.0
22
8.6
659
8.2
24
8.6
632
|
Verified
Not enough data
8.3
356
Internal Use
8.1
30
|
Verified
8.2
2726
|
Verified
7.7
25
|
Verified
8.5
361
7.8
24
|
Verified
8.4
456
7.9
24
8.7
712
|
Verified
7.7
24
|
Verified
8.7
692
|
Verified
7.4
26
|
Verified
8.6
708
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
Not enough data
8.5
1508
Not enough data
8.4
1469
Not enough data
8.1
1275
Not enough data
8.1
770
Not enough data
8.2
815
Self-Service Platform
Not enough data
8.3
838
Not enough data
8.3
815
Not enough data
7.8
725
Not enough data
8.2
761
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
81
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
490
Not enough data
9.0(won by default)
634
Not enough data
8.5(won by default)
487
Channels
Not enough data
9.0(won by default)
624
Not enough data
8.5(won by default)
543
Not enough data
8.7(won by default)
514
Not enough data
8.6(won by default)
457
Not enough data
8.8(won by default)
482
Insight
Not enough data
8.7(won by default)
493
Not enough data
8.9(won by default)
545
Not enough data
8.8(won by default)
515
Not enough data
9.0(won by default)
589
Generative AI
Not enough data
7.6
184
Not enough data
7.7
183
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Categories
Categories
Unique Categories
ClickDesk has no unique categories
Reviews
Reviewers' Company Size
ClickDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
8.5%
Telecommunications
6.4%
Marketing and Advertising
6.4%
Information Technology and Services
6.4%
Higher Education
6.4%
Other
66.0%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.6%
Other
60.2%
Alternatives
Discussions
ClickDesk has no discussions with answers
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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