Compare ClickDesk and Rocket.Chat 
At a Glance
Market Segments
ClickDesk
Small-Business (44.7% of reviews)
Rocket.Chat
Mid-Market (50.5% of reviews)
Entry-Level Pricing
ClickDesk
$19.99 per monthRocket.Chat
Free With One-Time PurchaseClickDesk vs Rocket.Chat
- Users report that ClickDesk excels in its "SLA Management" feature, scoring a remarkable 9.4, which reviewers mention significantly enhances their ability to meet service level agreements effectively.
- Reviewers mention that Rocket.Chat shines in "Collaboration Tools," particularly with its "Live Chat" feature, which received a high score of 9.1, making it a preferred choice for teams needing real-time communication.
- G2 users highlight that ClickDesk's "Ticket Collaboration" feature, rated at 8.9, allows for seamless teamwork on customer issues, which users say is crucial for maintaining high customer satisfaction.
- Users on G2 report that Rocket.Chat's "Mobile Application" received a lower score of 7.8, indicating that while it offers essential features, it may not be as robust as ClickDesk's mobile capabilities.
- Reviewers mention that ClickDesk's "Ease of Setup" is rated at 8.7, which users say makes it a straightforward choice for small businesses looking to implement customer support solutions quickly.
- Users say that Rocket.Chat's "Integrations" feature, scoring 8.9, is a standout, allowing for easy connectivity with other tools, which reviewers mention is essential for enhancing workflow efficiency.
Pricing
Entry-Level Pricing
Rocket.Chat
Starter
Free
With One-Time Purchase
Everything small teams need to collaborate securely
- Up to 25 users
- Up to 100 monthly active contacts (Omnichannel)
- ALL PREMIUM CAPABILITIES, INCLUDING:
Free Trial
ClickDesk
No trial information availableRocket.Chat
Free Trial is available
Ratings
Meets Requirements
8.3
44
8.6
272
Ease of Use
8.5
44
8.7
279
Ease of Setup
8.7
22
8.2
124
Ease of Admin
8.1
24
8.3
118
Quality of Support
7.8
43
8.0
228
Has the product been a good partner in doing business?
8.0
23
8.2
106
Product Direction (% positive)
7.9
44
8.4
269
Features by Category
Ticket and Case Management
8.6
17
|
Verified
Not enough data
8.4
17
|
Verified
Not enough data
8.6
17
|
Verified
Not enough data
8.8
18
|
Verified
Not enough data
9.4
15
Not enough data
Feature Not Available
Not enough data
8.9
17
|
Verified
Not enough data
8.8
17
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication Channels
9.0
17
|
Verified
Not enough data
8.9
18
|
Verified
Not enough data
9.4
17
|
Verified
Not enough data
8.6
17
|
Verified
Not enough data
Feature Not Available
Not enough data
Platform
8.6
6
|
Verified
Not enough data
8.1
30
|
Verified
8.0
107
|
Verified
9.5
7
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
8.3
16
|
Verified
Not enough data
8.8
16
|
Verified
Not enough data
Business Instant Messaging
Not enough data
8.6
161
Not enough data
8.1
172
Not enough data
8.0
162
Business Instant Messaging
Not enough data
7.8
104
Not enough data
7.6
99
Business Instant Messaging
Not enough data
7.8
147
Not enough data
9.0
167
Not enough data
8.5
119
Generative AI - Business Instant Messaging
Not enough data
Not enough data
AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.8
8
Not enough data
6.9
6
Not enough data
8.1
7
Not enough data
9.5
7
Not enough data
10.0
7
Not enough data
7.6
7
Not enough data
9.3
7
Collaboration Tools
Not enough data
8.5
23
|
Verified
Not enough data
8.3
15
Not enough data
8.5
11
Not enough data
9.1
16
|
Verified
Not enough data
8.9
11
|
Verified
Meeting Coordination
Not enough data
9.1
17
Not enough data
8.6
15
|
Verified
Not enough data
8.7
20
|
Verified
Not enough data
9.0
14
Software Type
Not enough data
8.0
21
|
Verified
Not enough data
9.3
15
|
Verified
Not enough data
8.9
19
|
Verified
Functionality
Not enough data
8.9
58
Not enough data
8.7
52
Not enough data
9.2
62
Support
Not enough data
8.7
56
Not enough data
8.7
59
Not enough data
8.7
52
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Communication
7.9
26
|
Verified
8.7
106
|
Verified
7.3
27
|
Verified
8.3
120
|
Verified
8.0
22
8.1
77
|
Verified
8.2
24
8.5
107
|
Verified
Not enough data
8.7
47
Internal Use
8.1
30
|
Verified
8.0
107
|
Verified
7.7
25
|
Verified
8.7
92
|
Verified
7.8
24
|
Verified
8.1
79
|
Verified
7.9
24
8.4
77
|
Verified
7.7
24
|
Verified
8.7
100
|
Verified
7.4
26
|
Verified
8.7
81
|
Verified
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ClickDesk and Rocket.Chat are categorized as Live Chat
Unique Categories
ClickDesk is categorized as Help Desk
Rocket.Chat is categorized as Business Instant Messaging, HIPAA Compliant Messaging, Communication Platform as a Service, Video Conferencing, and UCaaS Platforms
Reviews
Reviewers' Company Size
ClickDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Rocket.Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
8.5%
Telecommunications
6.4%
Marketing and Advertising
6.4%
Information Technology and Services
6.4%
Higher Education
6.4%
Other
66.0%
Information Technology and Services
22.9%
Computer Software
14.4%
Hospital & Health Care
4.4%
Marketing and Advertising
3.8%
Education Management
3.4%
Other
51.1%
Most Helpful Reviews
ClickDesk
Most Helpful Favorable Review
Robert W.
Verified User in Accounting
The program is Very simple and easy to use. Very practicable and not difficult to learn. We offer the lessons for out team.
Most Helpful Critical Review
Verified User in Insurance
That it’s seriously overpriced for what it does. But nonetheless useful.
Rocket.Chat
Most Helpful Favorable Review
Albert S.
Verified User in Biotechnology
Unlike Slack, Rocket.Chat allows us to use our own servers. This is great to prevent data breaches and data being stored in the cloud somewhere.
Most Helpful Critical Review
Serhii N.
Verified User
UX\UI is bad, Skype or Slack is much better, but some basic functionality doesn't exist. Look slike beta version
Robert W.
Verified User in Accounting
The program is Very simple and easy to use. Very practicable and not difficult to learn. We offer the lessons for out team.
Albert S.
Verified User in Biotechnology
Unlike Slack, Rocket.Chat allows us to use our own servers. This is great to prevent data breaches and data being stored in the cloud somewhere.
Verified User in Insurance
That it’s seriously overpriced for what it does. But nonetheless useful.
Serhii N.
Verified User
UX\UI is bad, Skype or Slack is much better, but some basic functionality doesn't exist. Look slike beta version
Discussions
ClickDesk has no discussions with answers
Is is possible to customize the REST Api of Rocket Chat?
2 comments
W
If you mean building Rocket Chat Apps then have a look on the forums, these can be put up on the Rocket Chat...Read more
Can I use this for personal use, similar to Whatsapp or Telegram?
2 comments
AA
No. Not really.Read more
Rocket chat had the voice message option but it was removed. Could it be reinstated or I will have to ask my company because it might be a case it was restricted by them?
2 comments
JB
YES it could be reinstated , you will have to ask your company because it might be a case it was restricted and band from public comments.Read more
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