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Compare ClickDesk and Pure Chat 
Featured Products
At a Glance
Market Segments
Small-Business (44.7% of reviews)
Small-Business (57.1% of reviews)
Entry-Level Pricing
$19.99 per month
100% Free
ClickDesk
Star Rating
(48)3.8 out of 5
Market Segments
Small-Business (44.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.99 per month
Browse all 3 pricing plansPure Chat
Star Rating
(206)4.3 out of 5
Market Segments
Small-Business (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
100% Free
Browse all 2 pricing plansClickDesk vs Pure Chat
When assessing the two solutions, reviewers found Pure Chat easier to use, set up, and administer. Reviewers also preferred doing business with Pure Chat overall.
- Reviewers felt that Pure Chat meets the needs of their business better than ClickDesk.
- When comparing quality of ongoing product support, reviewers felt that Pure Chat is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Pure Chat over ClickDesk.
Pricing
Entry-Level Pricing
Pure Chat
Free
100% Free
Unlimited use of Pure Chat's core live chat features, including unlimited users/operators and unlimited chats
- Unlimited Users/Operators
- Unlimited Chats
- Use on Up to 3 Websites
Free Trial
ClickDesk
No trial information availablePure Chat
Free Trial is available
Ratings
Meets Requirements
8.3
44
8.9
189
Ease of Use
8.5
44
9.2
190
Ease of Setup
8.7
22
9.2
76
Ease of Admin
8.1
24
9.1
74
Quality of Support
7.8
43
8.8
173
Has the product been a good partner in doing business?
8.0
23
9.2
71
Product Direction (% positive)
7.9
44
9.0
189
Features by Category
Ticket and Case Management
8.6
17
|
Verified
Not enough data
8.4
17
|
Verified
Not enough data
8.6
17
|
Verified
Not enough data
8.8
18
|
Verified
Not enough data
9.4
15
Not enough data
Feature Not Available
Not enough data
8.9
17
|
Verified
Not enough data
8.8
17
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.0
17
|
Verified
Not enough data
8.9
18
|
Verified
Not enough data
9.4
17
|
Verified
Not enough data
8.6
17
|
Verified
Not enough data
Feature Not Available
Not enough data
Platform
8.6
6
|
Verified
Not enough data
8.1
30
|
Verified
8.2
72
|
Verified
9.5
7
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
8.3
16
|
Verified
Not enough data
8.8
16
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
7.9
26
|
Verified
9.1
79
|
Verified
7.3
27
|
Verified
8.7
79
|
Verified
8.0
22
7.1
8
8.2
24
8.8
7
Not enough data
8.1
7
Internal Use
8.1
30
|
Verified
8.2
72
|
Verified
7.7
25
|
Verified
8.5
70
|
Verified
7.8
24
|
Verified
7.9
62
|
Verified
7.9
24
8.9
6
7.7
24
|
Verified
8.1
7
7.4
26
|
Verified
8.0
63
|
Verified
Reviews
Reviewers' Company Size
ClickDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pure Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
8.5%
Telecommunications
6.4%
Marketing and Advertising
6.4%
Information Technology and Services
6.4%
Higher Education
6.4%
Other
66.0%
Computer Software
5.9%
Higher Education
5.4%
Financial Services
5.4%
Information Technology and Services
4.9%
Retail
4.4%
Other
73.9%
Alternatives
Discussions
ClickDesk has no discussions with answers
Pure Chat has no discussions with answers
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