Compare Click & Pledge, eTapestry, and Neon CRM

Pricing

 
Processing Fee
3.75% + $0.37
per transaction
1,000 people
$110
per month
 
15,000 people
$310
per month
 
5,000 people
$210
per month
 
25,000 people
$410
per month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Click & Pledge
Processing Fee
3.75% + $0.37per transaction
Free Trial Unavailable
eTapestry
Free Trial Unavailable
Neon CRM
1,000 people
$110per month
15,000 people
$310per month
5,000 people
$210per month
25,000 people
$410per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.5
7.4
8.7
Ease of Use
Ease of Use
6.4
6.0
8.0
Ease of Setup
Ease of Setup
6.9
6.3
8.0
Ease of Admin
Ease of Admin
6.7
6.7
8.4
Quality of Support
Quality of Support
6.1
7.1
9.0
Ease of Doing Business With
Ease of Doing Business With
6.8
6.6
9.4
Product Direction (% positive)
Product Direction (% positive)
6.4
5.1
8.9
Meets Requirements
Click & Pledge
7.5
eTapestry
7.4
Neon CRM
8.7
Ease of Use
Click & Pledge
6.4
eTapestry
6.0
Neon CRM
8.0
Ease of Setup
Click & Pledge
6.9
eTapestry
6.3
Neon CRM
8.0
Ease of Admin
Click & Pledge
6.7
eTapestry
6.7
Neon CRM
8.4
Quality of Support
Click & Pledge
6.1
eTapestry
7.1
Neon CRM
9.0
Ease of Doing Business With
Click & Pledge
6.8
eTapestry
6.6
Neon CRM
9.4
Product Direction (% positive)
Click & Pledge
6.4
eTapestry
5.1
Neon CRM
8.9

Features

Administration
Reporting
Click & Pledge
Not enough data available
eTapestry
4.7
Neon CRM
Not enough data available
Interaction Tracking
Click & Pledge
Not enough data available
eTapestry
Not enough data available
Neon CRM
Not enough data available
Automation
Click & Pledge
Not enough data available
eTapestry
5.0
Neon CRM
Not enough data available
Donor Profiles
Click & Pledge
Not enough data available
eTapestry
5.7
Neon CRM
Not enough data available
Fundraising
Campaign Management
Click & Pledge
Not enough data available
eTapestry
Not enough data available
Neon CRM
Not enough data available
Online Donation Portal
Click & Pledge
Not enough data available
eTapestry
Not enough data available
Neon CRM
Not enough data available
Event Planning
Click & Pledge
Not enough data available
eTapestry
Not enough data available
Neon CRM
Not enough data available
Recurring Donations
Click & Pledge
Not enough data available
eTapestry
Not enough data available
Neon CRM
Not enough data available
Peer-to-peer Fundraising
Click & Pledge
Not enough data available
eTapestry
Not enough data available
Neon CRM
Not enough data available
Mobile Capabilities
Click & Pledge
Not enough data available
eTapestry
Not enough data available
Neon CRM
Not enough data available
Marketing
Email Marketing
Click & Pledge
Not enough data available
eTapestry
3.3
Neon CRM
Not enough data available
Direct Mail Tools
Click & Pledge
Not enough data available
eTapestry
3.3
Neon CRM
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
64.3%
66.7%
80.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.7%
30.3%
12.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
3.0%
6.4%
Click & Pledge
Small-Business
64.3%
Mid-Market
35.7%
Enterprise
0%
eTapestry
Small-Business
66.7%
Mid-Market
30.3%
Enterprise
3.0%
Neon CRM
Small-Business
80.9%
Mid-Market
12.8%
Enterprise
6.4%

Reviewers' Industry

 
Non-Profit Organization Management
78.6%
Non-Profit Organization Management
48.5%
Non-Profit Organization Management
42.6%
 
Philanthropy
7.1%
Fund-Raising
7.6%
Higher Education
8.5%
 
Information Technology and Services
7.1%
Education Management
6.1%
Information Technology and Services
4.3%
 
Education Management
7.1%
Mental Health Care
4.5%
Hospital & Health Care
4.3%
 
Hospital & Health Care
4.5%
Fund-Raising
4.3%
 
Other
0.0%
Other
28.8%
Other
36.2%
Click & Pledge
Non-Profit Organization Management
78.6%
Philanthropy
7.1%
Information Technology and Services
7.1%
Education Management
7.1%
Other
0.0%
eTapestry
Non-Profit Organization Management
48.5%
Fund-Raising
7.6%
Education Management
6.1%
Mental Health Care
4.5%
Hospital & Health Care
4.5%
Other
28.8%
Neon CRM
Non-Profit Organization Management
42.6%
Higher Education
8.5%
Information Technology and Services
4.3%
Hospital & Health Care
4.3%
Fund-Raising
4.3%
Other
36.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
GH
Administrator in Hospital & Health Care

Click & Pledge is easy to navigate when organizing tickets, payments, and general donations.

GN
Administrator in Non-Profit Organization Management

I used eTapestry for almost 8 years with my last job. I would say that eTapestry excels at their customer support. Most of the time I would submit issues via their chat box which was always welcome with a friendly response. They would hang in with me for...

Ilana D.
User in Environmental Services

I love that Neon is cloud-based, so we can access it from anywhere, whether working at home, out in the field, or in the office. I also like that it performs so many functions -- we use it to manage memberships, receive and track donations, register people...

Most Helpful Critical Review
Most Helpful Critical Review
Spencer G.
Administrator

Support, installation, and integrations are all very weak. When starting, we used Premier Support and every ticket or issue posted took forever to get help with and is expensive. They also helped import our recurring tokens when we transitioned from...

GM
Administrator in Mental Health Care

The interface is quite un-intuitive. Despite being able to create custom reports, it is impossible to recreate and add to standard reports which would very useful. Reporting/ Querying in itself is also a major issue. Again, for being so customizable, the...

Rebecca A.
Administrator in Religious Institutions

Having used other, more advanced (and costly) systems, NEON comes up short on a variety of both basic and advanced features and functionality. There is a major problem with duplicates which is frustrating since there is very little the system does on the...

 
Click & Pledge
Most Helpful Favorable Review
GH
Administrator in Hospital & Health Care

Click & Pledge is easy to navigate when organizing tickets, payments, and general donations.

Most Helpful Critical Review
Spencer G.
Administrator

Support, installation, and integrations are all very weak. When starting, we used Premier Support and every ticket or issue posted took forever to get help with and is expensive. They also helped import our recurring tokens when we transitioned from...

eTapestry
Most Helpful Favorable Review
GN
Administrator in Non-Profit Organization Management

I used eTapestry for almost 8 years with my last job. I would say that eTapestry excels at their customer support. Most of the time I would submit issues via their chat box which was always welcome with a friendly response. They would hang in with me for...

Most Helpful Critical Review
GM
Administrator in Mental Health Care

The interface is quite un-intuitive. Despite being able to create custom reports, it is impossible to recreate and add to standard reports which would very useful. Reporting/ Querying in itself is also a major issue. Again, for being so customizable, the...

Neon CRM
Most Helpful Favorable Review
Ilana D.
User in Environmental Services

I love that Neon is cloud-based, so we can access it from anywhere, whether working at home, out in the field, or in the office. I also like that it performs so many functions -- we use it to manage memberships, receive and track donations, register people...

Most Helpful Critical Review
Rebecca A.
Administrator in Religious Institutions

Having used other, more advanced (and costly) systems, NEON comes up short on a variety of both basic and advanced features and functionality. There is a major problem with duplicates which is frustrating since there is very little the system does on the...

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