# Cleo Integration Cloud vs Files.com Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Cleo Integration Cloud excels in its **customer support** , with users highlighting the consistent knowledge and helpfulness of their support representatives. One user mentioned their positive experience with a specific support person, which contributed to a smooth integration process.
- **Users say** that Files.com stands out for its **security features** , making it a preferred choice for those needing to share files securely. Reviewers appreciate the ease of use during setup, which was a significant factor in their transition from other platforms like Google Drive.
- **According to verified reviews** , Cleo Integration Cloud is praised for its **quick onboarding** process, with users noting minimal downtime and straightforward integrations. This aspect is particularly beneficial for small businesses looking to streamline their operations.
- **Reviewers mention** that Files.com offers robust **backup capabilities** and centralized file management, which enhances visibility and organization for users. This feature has been highlighted as a major advantage for teams managing multiple files across different environments.
- **G2 reviewers report** that while Cleo Integration Cloud has strong capabilities in **EDI processing** , some users feel it may not fully meet their specific workflow needs, indicating potential configuration challenges that could arise during use.
- **Users say** that Files.com provides a more user-friendly experience overall, with higher ratings in **ease of use** and **setup**. This has made it a go-to solution for teams looking for a reliable and intuitive file transfer platform.



| | Cleo Integration Cloud | Files.com | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 591 | 296 | 
| **Largest Market Segment** | Mid-Market (51.0% of reviews) | Mid-Market (45.1% of reviews) | 
| **Entry Level Price** | No pricing available | Free Trial | 

---
## Top Pros & Cons

### Cleo Integration Cloud

Pros:
- Customer Support (8 reviews)
- Connectivity (7 reviews)

Cons:
- Difficult Learning (5 reviews)
- Expensive (4 reviews)

### Files.com

Pros:
- Ease of Use (91 reviews)
- Customer Support (48 reviews)

Cons:
- Complexity (19 reviews)
- Expensive (16 reviews)

---
## Ratings Comparison
| Rating | Cleo Integration Cloud | Files.com | 
|---|---|---|
  | **Meets Requirements** | 8.9 (462 reviews) | 9.5 (241 reviews) | 
  | **Ease of Use** | 8.5 (463 reviews) | 9.3 (246 reviews) | 
  | **Ease of Setup** | 8.0 (313 reviews) | 9.4 (221 reviews) | 
  | **Ease of Admin** | 8.4 (286 reviews) | 9.4 (192 reviews) | 
  | **Quality of Support** | 8.8 (457 reviews) | 9.5 (210 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (288 reviews) | 9.5 (188 reviews) | 
  | **Product Direction (% positive)** | 8.5 (456 reviews) | 9.3 (226 reviews) | 

---
## Pricing

### Cleo Integration Cloud

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Files.com

#### Entry-Level Pricing

Plan: Files.com

Price: Free Trial

Description: Join over 4,000 companies who trust Files.com for Secure File Orchestration. Your 7 Day Free Trial Includes: 



Key Features:
- Full access to the entire Files.com platform, including all integrations, automations, protocols, and APIs
- Unlimited access to the industry's best support and onboarding team (we're rated #1 on G2)
- All the transfer, storage, and API calls that you need for your PoC and trial testing

[Browse all 4 editions](https://www.g2.com/products/files-com/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Integration Brokerage

| Product | Score | Reviews |
|---|---|---|
| **Cleo Integration Cloud** | 9.0/10 | 73 |
| **Files.com** | N/A | N/A |

#### Data

| Feature | Cleo Integration Cloud | Files.com | 
|---|---|---|
| **Information Tracking** | 9.0 (63 reviews) | Not enough data | 
| **Data Duplication** | 8.9 (58 reviews) | Not enough data | 
| **Security** | 9.0 (65 reviews) | Not enough data | 
| **Scheduling** | 8.9 (60 reviews) | Not enough data | 

#### Logistics

| Feature | Cleo Integration Cloud | Files.com | 
|---|---|---|
| **Scaling** | 9.2 (62 reviews) | Not enough data | 
| **Automation** | 8.8 (65 reviews) | Not enough data | 
| **Communication** | 9.1 (61 reviews) | Not enough data | 
| **Copy** | 8.9 (61 reviews) | Not enough data | 
| **Integration ** | 9.2 (65 reviews) | Not enough data | 

### Managed File Transfer (MFT)

| Product | Score | Reviews |
|---|---|---|
| **Cleo Integration Cloud** | 8.7/10 | 131 |
| **Files.com** | 8.7/10 | 118 |

#### Data Delivery

| Feature | Cleo Integration Cloud | Files.com | 
|---|---|---|
| **Load Balancing** | 8.8 (99 reviews) ✓ Verified | 8.7 (26 reviews) | 
| **Application Integration** | 8.8 (108 reviews) ✓ Verified | 9.0 (98 reviews) | 
| **File Transfer Acceleration** | 9.0 (102 reviews) ✓ Verified | 9.1 (88 reviews) | 
| **Content Routing** | 8.7 (103 reviews) ✓ Verified | 9.3 (26 reviews) | 

#### Functionality

| Feature | Cleo Integration Cloud | Files.com | 
|---|---|---|
| **Mobile Support** | 8.1 (81 reviews) ✓ Verified | 8.7 (86 reviews) | 
| **Encryption** | 9.0 (115 reviews) ✓ Verified | 9.4 (98 reviews) | 
| **Extensibility** | 8.8 (100 reviews) ✓ Verified | 9.1 (89 reviews) | 
| **Reporting and Analytics** | 8.3 (104 reviews) ✓ Verified | 8.4 (91 reviews) | 

#### Governance

| Feature | Cleo Integration Cloud | Files.com | 
|---|---|---|
| **Access Control** | 8.5 (99 reviews) ✓ Verified | 8.8 (92 reviews) | 
| **Compliance** | 8.7 (99 reviews) ✓ Verified | 9.3 (89 reviews) | 
| **Provisioning and Governance** | 8.8 (104 reviews) ✓ Verified | 9.5 (92 reviews) | 

#### Core Transfer Infrastructure - Managed File Transfer (MFT)

| Feature | Cleo Integration Cloud | Files.com | 
|---|---|---|
| **Load Balancing** | 8.8 (99 reviews) ✓ Verified | 8.7 (26 reviews) | 
| **File Transfer Acceleration** | Not enough data | 8.9 (23 reviews) | 
| **Application Integration** | Not enough data | 9.4 (28 reviews) | 
| **Content Routing** | Not enough data | 8.5 (23 reviews) | 

#### Platform Capabilities - Managed File Transfer (MFT)

| Feature | Cleo Integration Cloud | Files.com | 
|---|---|---|
| **Encryption** | 9.0 (115 reviews) ✓ Verified | 9.4 (98 reviews) | 
| **Mobile Support** | Not enough data | 8.0 (20 reviews) | 
| **Reporting and Analytics** | Not enough data | 8.3 (23 reviews) | 
| **Extensibility** | Not enough data | 9.3 (23 reviews) | 

#### Security & Compliance Controls - Managed File Transfer (MFT)

| Feature | Cleo Integration Cloud | Files.com | 
|---|---|---|
| **Access Control** | 8.5 (99 reviews) ✓ Verified | 8.8 (92 reviews) | 
| **Compliance** | 8.7 (99 reviews) ✓ Verified | 9.3 (89 reviews) | 
| **Provisioning and Governance** | 8.8 (104 reviews) ✓ Verified | 9.5 (92 reviews) | 

#### Intelligent Automation & AI - Managed File Transfer (MFT)

| Feature | Cleo Integration Cloud | Files.com | 
|---|---|---|
| **Anomaly Detection** | Not enough data | 6.8 (19 reviews) | 
| **Automated Policy Enforcement** | Not enough data | 6.8 (19 reviews) | 
| **Predictive Resource Allocation** | Not enough data | 6.9 (19 reviews) | 
| **Intelligent Routing** | Not enough data | 7.4 (19 reviews) | 

### File Transfer Protocol (FTP)

| Product | Score | Reviews |
|---|---|---|
| **Cleo Integration Cloud** | N/A | N/A |
| **Files.com** | 9.3/10 | 178 |

#### Management

| Feature | Cleo Integration Cloud | Files.com | 
|---|---|---|
| **File Management** | Not enough data | 9.5 (168 reviews) | 
| **Synchronization** | Not enough data | 9.3 (149 reviews) | 
| **Scheduling** | Not enough data | 9.0 (135 reviews) | 
| **Performance** | Not enough data | 9.4 (159 reviews) | 

#### Functionality

| Feature | Cleo Integration Cloud | Files.com | 
|---|---|---|
| **File Transfer** | Not enough data | 9.7 (170 reviews) | 
| **Language Support** | Not enough data | 9.0 (123 reviews) | 
| **File Backup** | Not enough data | 9.1 (131 reviews) | 
| **Mobile Support** | Not enough data | 8.6 (120 reviews) | 

#### Security

| Feature | Cleo Integration Cloud | Files.com | 
|---|---|---|
| **Encryption** | Not enough data | 9.3 (142 reviews) | 
| **Authentication** | Not enough data | 9.5 (156 reviews) | 
| **Access Control** | Not enough data | 9.5 (157 reviews) | 

### Electronic Data Interchange (EDI)

| Product | Score | Reviews |
|---|---|---|
| **Cleo Integration Cloud** | 9.0/10 | 187 |
| **Files.com** | N/A | N/A |

#### Functionality

| Feature | Cleo Integration Cloud | Files.com | 
|---|---|---|
| **Data Exchange** | 9.4 (156 reviews) ✓ Verified | Not enough data | 
| **Data Mapping** | 9.2 (143 reviews) ✓ Verified | Not enough data | 

#### Management

| Feature | Cleo Integration Cloud | Files.com | 
|---|---|---|
| **Workflow Management** | 9.0 (128 reviews) ✓ Verified | Not enough data | 
| **Exception Handling** | 8.9 (76 reviews) | Not enough data | 
| **Real Time Reporting** | 8.8 (127 reviews) ✓ Verified | Not enough data | 

#### Integrations

| Feature | Cleo Integration Cloud | Files.com | 
|---|---|---|
| **Third Party Integration** | 8.9 (136 reviews) ✓ Verified | Not enough data | 
| **BI Tools Integration** | 8.4 (101 reviews) ✓ Verified | Not enough data | 

#### Security

| Feature | Cleo Integration Cloud | Files.com | 
|---|---|---|
| **Communication Protocols** | 9.1 (138 reviews) ✓ Verified | Not enough data | 
| **EDI Standards** | 9.3 (135 reviews) ✓ Verified | Not enough data | 

#### Support

| Feature | Cleo Integration Cloud | Files.com | 
|---|---|---|
| **EDI Testing** | 9.1 (140 reviews) ✓ Verified | Not enough data | 

### iPaaS

| Product | Score | Reviews |
|---|---|---|
| **Cleo Integration Cloud** | 8.6/10 | 213 |
| **Files.com** | 8.6/10 | 28 |

#### Development 

| Feature | Cleo Integration Cloud | Files.com | 
|---|---|---|
| **Real-Time Integration** | 8.8 (143 reviews) | 9.2 (20 reviews) | 
| **API Designer** | 8.7 (15 reviews) ✓ Verified | 7.2 (9 reviews) | 
| **Flow Designer** | 8.8 (15 reviews) ✓ Verified | 7.6 (9 reviews) | 
| **Pre-Built Connectors** | 8.6 (15 reviews) ✓ Verified | 9.4 (11 reviews) | 
| **Custom Connectors** | 8.2 (15 reviews) ✓ Verified | 9.0 (12 reviews) | 
| **Reusable connectors** | 8.7 (13 reviews) | 9.2 (11 reviews) | 
| **Multi - tenant architecture** | 8.7 (13 reviews) | 8.5 (10 reviews) | 

#### Management 

| Feature | Cleo Integration Cloud | Files.com | 
|---|---|---|
| **Monitoring & Notification** | 8.7 (15 reviews) ✓ Verified | 8.2 (12 reviews) | 
| **Routing And Orchestration** | 8.7 (15 reviews) ✓ Verified | 7.9 (8 reviews) | 
| **Data Mapping** | 8.9 (15 reviews) ✓ Verified | 7.7 (8 reviews) | 
| **Data Transformation** | 9.0 (16 reviews) ✓ Verified | 7.7 (8 reviews) | 
| **API Management** | 9.1 (13 reviews) | Feature Not Available | 

#### Security

| Feature | Cleo Integration Cloud | Files.com | 
|---|---|---|
| **Data Encryption** | 8.9 (15 reviews) ✓ Verified | 9.1 (11 reviews) | 
| **Security Standards** | 9.0 (15 reviews) ✓ Verified | 8.9 (12 reviews) | 
| **Communication Protocol** | 8.9 (14 reviews) ✓ Verified | 9.7 (11 reviews) | 

#### Integration Options

| Feature | Cleo Integration Cloud | Files.com | 
|---|---|---|
| **Data Virtualization** | 8.9 (14 reviews) ✓ Verified | 9.2 (8 reviews) | 
| **Managed File Transfers** | 9.0 (14 reviews) ✓ Verified | 9.7 (11 reviews) | 
| **Big Data Processing** | 8.5 (14 reviews) ✓ Verified | 7.4 (7 reviews) | 
| **EDI** | 9.5 (16 reviews) ✓ Verified | 7.1 (7 reviews) | 

#### Deployment 

| Feature | Cleo Integration Cloud | Files.com | 
|---|---|---|
| **Hybrid** | 8.6 (11 reviews) | 9.5 (10 reviews) | 
| **Cloud to Cloud** | 8.9 (12 reviews) | 9.2 (11 reviews) | 

---
## Categories
**Shared Categories (2):** [Managed File Transfer (MFT) Software](https://www.g2.com/categories/managed-file-transfer-mft), [iPaaS Software](https://www.g2.com/categories/ipaas)

**Unique to Cleo Integration Cloud (3):** [Electronic Data Interchange (EDI) Software](https://www.g2.com/categories/electronic-data-interchange-edi), [Integration Brokerage  Software](https://www.g2.com/categories/integration-brokerage), [On-Premise Data Integration Software](https://www.g2.com/categories/on-premise-data-integration)

**Unique to Files.com (1):** [File Transfer Protocol (FTP) Software](https://www.g2.com/categories/file-transfer-protocol-ftp)


---
## Reviewer Demographics

### By Company Size

| Segment | Cleo Integration Cloud | Files.com | 
|---|---|---|
| **Small-Business** | 19.1% | 36.1% | 
| **Mid-Market** | 51.0% | 45.1% | 
| **Enterprise** | 29.9% | 18.8% | 

### By Industry

#### Cleo Integration Cloud

- **Transportation/Trucking/Railroad:** 13.1%
- **Logistics and Supply Chain:** 9.3%
- **Retail:** 6.0%
- **Information Technology and Services:** 5.6%
- **Consumer Goods:** 5.6%
- **Food & Beverages:** 5.4%
- **Wholesale:** 4.9%
- **Food Production:** 4.2%
- **Hospital & Health Care:** 3.8%
- **Automotive:** 3.6%
- **Other:** 38.5%

#### Files.com

- **Information Technology and Services:** 10.2%
- **Computer Software:** 9.9%
- **Hospital & Health Care:** 8.8%
- **Financial Services:** 6.9%
- **Retail:** 4.4%
- **Construction:** 2.9%
- **Marketing and Advertising:** 2.9%
- **Logistics and Supply Chain:** 2.6%
- **Manufacturing:** 2.6%
- **Pharmaceuticals:** 2.2%
- **Other:** 46.7%

---
## Alternatives

### Alternatives to Cleo Integration Cloud

- [TrueCommerce EDI](https://www.g2.com/products/truecommerce-edi/reviews) — 4.4/5 stars (438 reviews)
- [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) — 4.5/5 stars (772 reviews)
- [SPS Commerce Fulfillment EDI](https://www.g2.com/products/sps-commerce-fulfillment-edi/reviews) — 4.3/5 stars (643 reviews)
- [Boomi](https://www.g2.com/products/boomi/reviews) — 4.4/5 stars (505 reviews)
- [Jitterbit](https://www.g2.com/products/jitterbit/reviews) — 4.5/5 stars (615 reviews)
- [GoAnywhere MFT](https://www.g2.com/products/goanywhere-mft/reviews) — 4.6/5 stars (435 reviews)
- [Progress MOVEit](https://www.g2.com/products/progress-moveit/reviews) — 4.4/5 stars (527 reviews)
- [Celigo](https://www.g2.com/products/celigo/reviews) — 4.6/5 stars (1051 reviews)
- [IBM Sterling B2B Integrator](https://www.g2.com/products/ibm-sterling-b2b-integrator/reviews) — 4.2/5 stars (42 reviews)
- [SAP Integration Suite](https://www.g2.com/products/sap-integration-suite/reviews) — 4.3/5 stars (339 reviews)

### Alternatives to Files.com

- [Progress MOVEit](https://www.g2.com/products/progress-moveit/reviews) — 4.4/5 stars (527 reviews)
- [GoAnywhere MFT](https://www.g2.com/products/goanywhere-mft/reviews) — 4.6/5 stars (435 reviews)
- [Progress ShareFile](https://www.g2.com/products/progress-sharefile/reviews) — 4.2/5 stars (1536 reviews)
- [FileZilla](https://www.g2.com/products/filezilla/reviews) — 4.5/5 stars (767 reviews)
- [Zapier](https://www.g2.com/products/zapier/reviews) — 4.5/5 stars (2082 reviews)
- [Appy Pie](https://www.g2.com/products/appy-pie/reviews) — 4.7/5 stars (1389 reviews)
- [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews) — 4.6/5 stars (7582 reviews)
- [Celigo](https://www.g2.com/products/celigo/reviews) — 4.6/5 stars (1051 reviews)
- [Workato](https://www.g2.com/products/workato/reviews) — 4.7/5 stars (777 reviews)
- [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) — 4.5/5 stars (772 reviews)

---
## Top Discussions

### Cleo Integration Cloud

- Title: [When we have our own servers why should we use cloud?](https://www.g2.com/discussions/49738-when-we-have-our-own-servers-why-should-we-use-cloud) — 4 comments, 1 upvote
  > **Top comment:** "You don't need to be in the cloud but if you want to have a reliable and stable system, up to date software, easy to support and cost efficiency, this is..."
- Title: [CIC Private edition](https://www.g2.com/discussions/29603-cic-private-edition) — 2 comments, 1 upvote
  > **Top comment:** "Hi Ajit, 

I am not sure if someone responded to you.  However, I am sure we could put you in touch with a customer who has made the migration...."
- Title: [How is error tracking/reporting handled within Cleo Integration Cloud?](https://www.g2.com/discussions/tracking-and-reporting) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Cleo Integration Cloud provides various options for error tracking/reporting that can be customized based on a specific customer’s desire on how they’d like..."
- Title: [Did anyone integrated CIC with Shopify?](https://www.g2.com/discussions/did-anyone-integrated-cic-with-shopify-1e39b73f-b217-4177-8eb9-40b371a938c5) — 1 comment, 1 upvote
  > **Top comment:** "Test your speed with this fun game https://drifthunters.online"
- Title: [Can you update Training material with new scenario and examples.](https://www.g2.com/discussions/can-you-update-training-material-with-new-scenario-and-examples-55a5cd43-cae3-4c3c-a752-e3a26db6fdc5) — 1 comment, 1 upvote
  > **Top comment:** "Hi Vignesh,
Love the idea! In fact, our team has a ton of new and in-depth training content coming in 2022. In the meantime, if you would like a quick..."

### Files.com

- Title: [What is Brickftp?](https://www.g2.com/discussions/what-is-brickftp) — 2 comments
  > **Top comment:** "BrickFTP is the former name of files.com.   Same company.  New name (as of a few years ago)."
- Title: [How to use file com?](https://www.g2.com/discussions/how-to-use-file-com) — 2 comments
  > **Top comment:** "I had to leave files.com because they raised their rates exponentially (as they all do once they think you have too much data there to switch).   L8r!"
- Title: [How good is files com?](https://www.g2.com/discussions/how-good-is-files-com) — 2 comments
  > **Top comment:** "It's good."
- Title: [What is files com?](https://www.g2.com/discussions/what-is-files-com) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Files.com is the leading file integration and automation platform.  We help enterprises securely store, transfer, or share files between users, teams, and..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/cleo-integration-cloud-vs-files-com)