# ClearlyRated vs Zonka Feedback Comparison --- ## AI Generated Summary - **G2 reviewers report** that ClearlyRated excels in overall user satisfaction, reflected in its higher G2 Score compared to Zonka Feedback. Users appreciate the platform's ease of use and quick survey deployment, making it a favorite for gathering real-time feedback. - **Users say** that Zonka Feedback offers exceptional customization options, allowing businesses to tailor surveys to their specific needs. Reviewers highlight the platform's intuitive navigation and the impressive Salesforce integration, which enhances their feedback collection process. - **According to verified reviews** , ClearlyRated stands out for its straightforward setup process. Users find it easy to integrate and launch surveys, which contributes to a seamless experience for both clients and internal staff. - **Reviewers mention** that Zonka Feedback provides outstanding customer support, with specific praise for the responsiveness of their team. Users have noted the "white-gloved" support experience, which adds significant value to their overall satisfaction with the product. - **G2 reviewers highlight** that while both platforms have similar ease of use ratings, ClearlyRated edges out slightly in terms of administrative ease. Users appreciate the streamlined processes that make managing surveys and feedback straightforward. - **Users report** that ClearlyRated's recognition in the industry adds credibility to their feedback collection efforts, which is a notable advantage for businesses looking to market their services. This aspect, combined with its strong support and ease of use, makes it a compelling choice for mid-market companies. | | ClearlyRated | Zonka Feedback | |---|---|---| | **Star Rating** | 4.8 out of 5 | 4.7 out of 5 | | **Total Reviews** | 126 | 81 | | **Largest Market Segment** | Mid-Market (61.3% of reviews) | Small-Business (64.1% of reviews) | | **Entry Level Price** | Contact Us | Starting at $99.00 Per Month | --- ## Top Pros & Cons ### ClearlyRated Pros: - Helpful (47 reviews) - Ease of Use (38 reviews) Cons: - Expensive (9 reviews) - Survey Limitations (7 reviews) ### Zonka Feedback Pros: - Customer Support (5 reviews) - Helpful (4 reviews) Cons: - Software Instability (2 reviews) - Call Issues (1 reviews) --- ## Ratings Comparison | Rating | ClearlyRated | Zonka Feedback | |---|---|---| | **Meets Requirements** | 9.5 (96 reviews) | 9.2 (54 reviews) | | **Ease of Use** | 9.3 (103 reviews) | 9.3 (56 reviews) | | **Ease of Setup** | 9.2 (87 reviews) | 9.2 (40 reviews) | | **Ease of Admin** | 9.3 (72 reviews) | 9.1 (36 reviews) | | **Quality of Support** | 9.8 (95 reviews) | 9.3 (51 reviews) | | **Has the product been a good partner in doing business?** | 9.7 (73 reviews) | 9.6 (34 reviews) | | **Product Direction (% positive)** | 9.3 (97 reviews) | 9.5 (51 reviews) | --- ## Pricing ### ClearlyRated #### Entry-Level Pricing Plan: Premium Price: Contact Us Description: Entry-level package with access to our Net Promoter® Survey Program, response data, and the ability to earn a 'Best of' award. Key Features: - Custom NPS® dashboard - 'Best of' Award program - Full customer service [Browse all 3 editions](https://www.g2.com/products/clearlyrated/pricing) #### Free Trial Yes ### Zonka Feedback #### Entry-Level Pricing Plan: Customer Feedback Price: Starting at $99.00 Per Month Description: Zonka Feedback’s Customer Feedback Platform enables businesses to capture and act on feedback across every channel, measure CX metrics, and close the loop with automation and collaboration. Key Features: - Multi-channel surveys (email, SMS, WhatsApp, kiosks, web, in-app, offline) - NPS, CSAT & CES measurement - Online reputation management [Browse all 2 editions](https://www.g2.com/products/zonka-feedback/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Experience Management | Product | Score | Reviews | |---|---|---| | **ClearlyRated** | 7.6/10 | 61 | | **Zonka Feedback** | 8.8/10 | 24 | #### Analytics | Feature | ClearlyRated | Zonka Feedback | |---|---|---| | **Net Promoter Score (NPS)** | 9.7 (60 reviews) | 9.7 (19 reviews) | | **Customer Satisfaction (CSAT) Score** | Feature Not Available | 9.8 (19 reviews) | | **Customer Effort Score (CES)** | Feature Not Available | 9.9 (17 reviews) | | **Gamification** | 6.5 (46 reviews) | Feature Not Available | #### Customization | Feature | ClearlyRated | Zonka Feedback | |---|---|---| | **Stakeholder Management** | 8.3 (48 reviews) | 9.2 (16 reviews) | | **Multilanguage Support** | 7.1 (43 reviews) | 9.2 (15 reviews) | | **Multiple Branding Support** | 8.5 (45 reviews) | 9.1 (18 reviews) | | **Vertical-specific Solutions** | 8.5 (45 reviews) | 8.9 (14 reviews) | #### Generative AI | Feature | ClearlyRated | Zonka Feedback | |---|---|---| | **AI Text Generation** | Feature Not Available | 6.0 (8 reviews) | | **AI Text Summarization** | Feature Not Available | 7.3 (8 reviews) | #### Agentic AI - Experience Management | Feature | ClearlyRated | Zonka Feedback | |---|---|---| | **Autonomous Task Execution** | 6.7 (13 reviews) | Not enough data | | **Cross-system Integration** | 6.1 (11 reviews) | Not enough data | | **Natural Language Interaction** | 6.3 (12 reviews) | Not enough data | | **Proactive Assistance** | 7.9 (12 reviews) | Not enough data | ### Review Management | Product | Score | Reviews | |---|---|---| | **ClearlyRated** | N/A | N/A | | **Zonka Feedback** | N/A | N/A | #### Collection | Feature | ClearlyRated | Zonka Feedback | |---|---|---| | **Authentification** | Not enough data | Not enough data | | **Review Forms** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Engagement** | Not enough data | Not enough data | | **Community Q&A** | Not enough data | Not enough data | #### Agentic AI - Review Management | Feature | ClearlyRated | Zonka Feedback | |---|---|---| | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | #### Moderation | Feature | ClearlyRated | Zonka Feedback | |---|---|---| | **Reviewer Validation** | Not enough data | Not enough data | | **Response Types** | Not enough data | Not enough data | | **Legal Agreements** | Not enough data | Not enough data | #### Use Cases | Feature | ClearlyRated | Zonka Feedback | |---|---|---| | **E-commerce** | Not enough data | Not enough data | | **Retail** | Not enough data | Not enough data | | **Customer Service** | Not enough data | Not enough data | #### Administration | Feature | ClearlyRated | Zonka Feedback | |---|---|---| | **Incentives** | Not enough data | Not enough data | | **Syndication** | Not enough data | Not enough data | | **Insights** | Not enough data | Not enough data | | **Content** | Not enough data | Not enough data | | **Sampling** | Not enough data | Not enough data | #### Display Options | Feature | ClearlyRated | Zonka Feedback | |---|---|---| | **Badges** | Not enough data | Not enough data | | **Widgets** | Not enough data | Not enough data | | **Integration & APIs** | Not enough data | Not enough data | | **Marketing** | Not enough data | Not enough data | #### Generative AI | Feature | ClearlyRated | Zonka Feedback | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | ### Feedback Analytics | Product | Score | Reviews | |---|---|---| | **ClearlyRated** | N/A | N/A | | **Zonka Feedback** | 8.0/10 | 25 | #### Feedback Management | Feature | ClearlyRated | Zonka Feedback | |---|---|---| | **Tagging** | Not enough data | 8.3 (20 reviews) | | **Segmentation** | Not enough data | 8.2 (21 reviews) | | **Custom Reports and Dashboards** | Not enough data | 8.5 (21 reviews) | #### Feedback Analysis | Feature | ClearlyRated | Zonka Feedback | |---|---|---| | **Thematic Analysis** | Not enough data | 8.1 (19 reviews) | | **Sentiment Analysis** | Not enough data | 8.0 (14 reviews) | | **NPS/CSAT Scoring** | Not enough data | 9.0 (21 reviews) | #### Feedback Sources | Feature | ClearlyRated | Zonka Feedback | |---|---|---| | **Online Reviews** | Not enough data | 8.5 (20 reviews) | | **Surveys** | Not enough data | 8.7 (22 reviews) | | **Social Media** | Not enough data | 7.8 (15 reviews) | | **Customer Service Channels** | Not enough data | 8.6 (17 reviews) | #### Generative AI | Feature | ClearlyRated | Zonka Feedback | |---|---|---| | **AI Text Generation** | Not enough data | 6.2 (11 reviews) | | **AI Text Summarization** | Not enough data | 6.7 (10 reviews) | ### Survey | Product | Score | Reviews | |---|---|---| | **ClearlyRated** | 6.8/10 | 6 | | **Zonka Feedback** | N/A | N/A | #### Survey Management | Feature | ClearlyRated | Zonka Feedback | |---|---|---| | **Survey Builder** | 8.3 (6 reviews) | Not enough data | | **Question Types** | 8.9 (6 reviews) | Not enough data | | **Templates** | 8.1 (6 reviews) | Not enough data | | **Survey Distribution** | 9.4 (6 reviews) | Not enough data | #### Survey Customization | Feature | ClearlyRated | Zonka Feedback | |---|---|---| | **Branching/Skip Logic** | 8.0 (5 reviews) | Not enough data | | **Branding** | 8.6 (6 reviews) | Not enough data | | **Multimedia Support** | 3.3 (6 reviews) | Not enough data | | **Multilingual Surveys** | 3.3 (6 reviews) | Not enough data | #### Survey Insights | Feature | ClearlyRated | Zonka Feedback | |---|---|---| | **Reporting & Analytics** | 8.1 (6 reviews) | Not enough data | | **BI Tools Integration** | 4.0 (5 reviews) | Not enough data | | **Data Exporting** | 8.9 (6 reviews) | Not enough data | | **Permissions** | 8.9 (6 reviews) | Not enough data | #### Agentic AI - Survey | Feature | ClearlyRated | Zonka Feedback | |---|---|---| | **Adaptive Learning** | 4.3 (5 reviews) | Not enough data | | **Proactive Assistance** | 4.7 (5 reviews) | Not enough data | | **Decision Making** | 4.7 (5 reviews) | Not enough data | ### Text Analysis | Product | Score | Reviews | |---|---|---| | **ClearlyRated** | N/A | N/A | | **Zonka Feedback** | N/A | N/A | #### Setup | Feature | ClearlyRated | Zonka Feedback | |---|---|---| | **Integration** | Not enough data | Not enough data | | **Maintenance** | Not enough data | Not enough data | | **No-Code** | Not enough data | Not enough data | #### Data | Feature | ClearlyRated | Zonka Feedback | |---|---|---| | **Security** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | #### Analysis | Feature | ClearlyRated | Zonka Feedback | |---|---|---| | **Automation** | Not enough data | Not enough data | | **Named entity recognition** | Not enough data | Not enough data | | **Keyphrase Extraction** | Not enough data | Not enough data | | **Topic Analysis** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Language Identification** | Not enough data | Not enough data | | **Syntax/Part of Speech Parsing** | Not enough data | Not enough data | #### Customization | Feature | ClearlyRated | Zonka Feedback | |---|---|---| | **Pre-Built Parameterization** | Not enough data | Not enough data | | **Custom Extension** | Not enough data | Not enough data | | **Compositionality** | Not enough data | Not enough data | #### Generative AI | Feature | ClearlyRated | Zonka Feedback | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Online Reputation Management | Product | Score | Reviews | |---|---|---| | **ClearlyRated** | 9.0/10 | 49 | | **Zonka Feedback** | N/A | N/A | #### Consumer Intelligence | Feature | ClearlyRated | Zonka Feedback | |---|---|---| | **Customer Feedback** | 9.7 (43 reviews) ✓ Verified | Not enough data | | **Competitive Intelligence** | Feature Not Available | Not enough data | | **Sentiment Analysis** | 9.3 (36 reviews) ✓ Verified | Not enough data | #### Reporting | Feature | ClearlyRated | Zonka Feedback | |---|---|---| | **Revenue Reporting** | Feature Not Available | Not enough data | | **Corporate Reporting** | 8.8 (33 reviews) ✓ Verified | Not enough data | | **Dashboard** | 9.0 (43 reviews) ✓ Verified | Not enough data | #### Media Monitoring | Feature | ClearlyRated | Zonka Feedback | |---|---|---| | **Social Networks Monitoring** | 8.1 (28 reviews) ✓ Verified | Not enough data | | **Social Media Management** | Feature Not Available | Not enough data | | **Digital Media Monitoring** | Feature Not Available | Not enough data | #### In-House Management | Feature | ClearlyRated | Zonka Feedback | |---|---|---| | **Employee Performance** | Feature Not Available | Not enough data | | **Team Workflow** | Feature Not Available | Not enough data | #### Generative AI | Feature | ClearlyRated | Zonka Feedback | |---|---|---| | **AI Text Generation** | Feature Not Available | Not enough data | #### Agentic AI - Online Reputation Management | Feature | ClearlyRated | Zonka Feedback | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Experience Management Software](https://www.g2.com/categories/experience-management) **Unique to ClearlyRated (3):** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [Review Management Software](https://www.g2.com/categories/review-management-software), [Survey Software](https://www.g2.com/categories/survey) **Unique to Zonka Feedback (2):** [Text Analysis Software](https://www.g2.com/categories/text-analysis), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics) --- ## Reviewer Demographics ### By Company Size | Segment | ClearlyRated | Zonka Feedback | |---|---|---| | **Small-Business** | 26.1% | 64.1% | | **Mid-Market** | 61.3% | 29.5% | | **Enterprise** | 12.6% | 6.4% | ### By Industry #### ClearlyRated - **Staffing and Recruiting:** 57.5% - **Accounting:** 19.2% - **Information Technology and Services:** 6.7% - **Hospital & Health Care:** 5.0% - **Consulting:** 2.5% - **Human Resources:** 2.5% - **Insurance:** 1.7% - **Marketing and Advertising:** 0.8% - **Legal Services:** 0.8% - **Information Services:** 0.8% - **Other:** 2.5% #### Zonka Feedback - **Hospital & Health Care:** 7.7% - **Education Management:** 7.7% - **Marketing and Advertising:** 7.7% - **Information Technology and Services:** 6.4% - **Financial Services:** 5.1% - **Health, Wellness and Fitness:** 5.1% - **Professional Training & Coaching:** 5.1% - **Computer Software:** 5.1% - **Retail:** 3.8% - **Non-Profit Organization Management:** 3.8% - **Other:** 42.3% --- ## Alternatives ### Alternatives to ClearlyRated - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews) - [Experience.com](https://www.g2.com/products/experience-com/reviews) — 4.7/5 stars (374 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews) - [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (642 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews) - [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2096 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23545 reviews) - [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1121 reviews) ### Alternatives to Zonka Feedback - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23545 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews) - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews) - [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1139 reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (790 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews) - [Resonate CX](https://www.g2.com/products/resonate-cx/reviews) — 4.6/5 stars (483 reviews) --- ## Top Discussions ### ClearlyRated No discussions available for this product. ### Zonka Feedback No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/clearlyrated-vs-zonka-feedback)