# ClearlyRated vs SurveyMonkey Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SurveyMonkey excels in user-friendliness, with many users appreciating its intuitive drag-and-drop interface and clean design. One user noted, "I find SurveyMonkey easy to use," highlighting its accessibility for creating effective surveys quickly.
- **Users say** that ClearlyRated shines in providing impactful feedback, with a focus on real-time insights. Reviewers have mentioned the platform's simplicity, stating it helps identify trends and areas for improvement, making it a valuable tool for teams looking to drive their business forward.
- **According to verified reviews** , SurveyMonkey's implementation process is praised for its ease, with users noting that the initial setup was straightforward. This contrasts with ClearlyRated, where some users have expressed a desire for more guidance during the setup phase.
- **Reviewers mention** that ClearlyRated offers exceptional support, with many users highlighting the assistance they received in crafting survey questions. This level of customer service is a strong point for ClearlyRated, making it a reliable choice for those needing extra help.
- **Users report** that SurveyMonkey provides a robust set of features, including a variety of templates and multimedia support, which enhances the survey experience. One user appreciated the feature that provides a screenshot after completing a survey, showcasing the platform's attention to detail.
- **G2 reviewers indicate** that while both platforms have their strengths, SurveyMonkey's overall satisfaction ratings are significantly higher, reflecting a broader user base and more consistent positive experiences compared to ClearlyRated, which has a smaller number of reviews but still garners high marks for specific features.



| | ClearlyRated | SurveyMonkey | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 126 | 23,551 | 
| **Largest Market Segment** | Mid-Market (61.3% of reviews) | Small-Business (36.5% of reviews) | 
| **Entry Level Price** | Contact Us | Contact Us | 

---
## Top Pros & Cons

### ClearlyRated

Pros:
- Helpful (47 reviews)
- Ease of Use (38 reviews)

Cons:
- Expensive (9 reviews)
- Survey Limitations (7 reviews)

### SurveyMonkey

Pros:
- Ease of Use (345 reviews)
- Ease of Creation (156 reviews)

Cons:
- Expensive (113 reviews)
- Limitations (87 reviews)

---
## Ratings Comparison
| Rating | ClearlyRated | SurveyMonkey | 
|---|---|---|
  | **Meets Requirements** | 9.5 (96 reviews) | 9.0 (20678 reviews) | 
  | **Ease of Use** | 9.3 (103 reviews) | 9.2 (20796 reviews) | 
  | **Ease of Setup** | 9.2 (87 reviews) | 9.0 (8131 reviews) | 
  | **Ease of Admin** | 9.3 (72 reviews) | 8.9 (7621 reviews) | 
  | **Quality of Support** | 9.8 (95 reviews) | 8.6 (14671 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.7 (73 reviews) | 8.8 (6671 reviews) | 
  | **Product Direction (% positive)** | 9.3 (97 reviews) | 7.7 (20218 reviews) | 

---
## Pricing

### ClearlyRated

#### Entry-Level Pricing

Plan: Premium

Price: Contact Us

Description: Entry-level package with access to our Net Promoter® Survey Program, response data, and the ability to earn a 'Best of' award. 

Key Features:
- Custom NPS® dashboard
- 'Best of' Award program
-  Full customer service

[Browse all 3 editions](https://www.g2.com/products/clearlyrated/pricing)

#### Free Trial

Yes

### SurveyMonkey

#### Entry-Level Pricing

Plan: SurveyMonkey Enterprise

Price: Contact Us

Description: SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.

Key Features:
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security

[Browse all 4 editions](https://www.g2.com/products/surveymonkey/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **ClearlyRated** | 7.6/10 | 61 |
| **SurveyMonkey** | N/A | N/A |

#### Analytics

| Feature | ClearlyRated | SurveyMonkey | 
|---|---|---|
| **Net Promoter Score (NPS)** | 9.7 (60 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | Feature Not Available | Not enough data | 
| **Customer Effort Score (CES)** | Feature Not Available | Not enough data | 
| **Gamification** | 6.5 (46 reviews) | Not enough data | 

#### Customization

| Feature | ClearlyRated | SurveyMonkey | 
|---|---|---|
| **Stakeholder Management** | 8.3 (48 reviews) | Not enough data | 
| **Multilanguage Support** | 7.1 (43 reviews) | Not enough data | 
| **Multiple Branding Support** | 8.5 (45 reviews) | Not enough data | 
| **Vertical-specific Solutions** | 8.5 (45 reviews) | Not enough data | 

#### Generative AI

| Feature | ClearlyRated | SurveyMonkey | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

#### Agentic AI - Experience Management

| Feature | ClearlyRated | SurveyMonkey | 
|---|---|---|
| **Autonomous Task Execution** | 6.7 (13 reviews) | Not enough data | 
| **Cross-system Integration** | 6.1 (11 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.3 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 7.9 (12 reviews) | Not enough data | 

### Review Management

| Product | Score | Reviews |
|---|---|---|
| **ClearlyRated** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Collection

| Feature | ClearlyRated | SurveyMonkey | 
|---|---|---|
| **Authentification** | Not enough data | Not enough data | 
| **Review Forms** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Engagement** | Not enough data | Not enough data | 
| **Community Q&A** | Not enough data | Not enough data | 

#### Agentic AI - Review Management

| Feature | ClearlyRated | SurveyMonkey | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Moderation

| Feature | ClearlyRated | SurveyMonkey | 
|---|---|---|
| **Reviewer Validation** | Not enough data | Not enough data | 
| **Response Types** | Not enough data | Not enough data | 
| **Legal Agreements** | Not enough data | Not enough data | 

#### Use Cases

| Feature | ClearlyRated | SurveyMonkey | 
|---|---|---|
| **E-commerce** | Not enough data | Not enough data | 
| **Retail** | Not enough data | Not enough data | 
| **Customer Service** | Not enough data | Not enough data | 

#### Administration

| Feature | ClearlyRated | SurveyMonkey | 
|---|---|---|
| **Incentives** | Not enough data | Not enough data | 
| **Syndication** | Not enough data | Not enough data | 
| **Insights** | Not enough data | Not enough data | 
| **Content** | Not enough data | Not enough data | 
| **Sampling** | Not enough data | Not enough data | 

#### Display Options

| Feature | ClearlyRated | SurveyMonkey | 
|---|---|---|
| **Badges** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Integration & APIs** | Not enough data | Not enough data | 
| **Marketing** | Not enough data | Not enough data | 

#### Generative AI

| Feature | ClearlyRated | SurveyMonkey | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **ClearlyRated** | N/A | N/A |
| **SurveyMonkey** | 7.9/10 | 194 |

#### Feedback Management

| Feature | ClearlyRated | SurveyMonkey | 
|---|---|---|
| **Tagging** | Not enough data | 7.8 (150 reviews) | 
| **Segmentation** | Not enough data | 8.1 (147 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.1 (158 reviews) | 

#### Feedback Analysis

| Feature | ClearlyRated | SurveyMonkey | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 8.1 (144 reviews) | 
| **Sentiment Analysis** | Not enough data | 7.9 (144 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 7.6 (138 reviews) | 

#### Feedback Sources

| Feature | ClearlyRated | SurveyMonkey | 
|---|---|---|
| **Online Reviews** | Not enough data | 8.1 (147 reviews) | 
| **Surveys** | Not enough data | 9.1 (170 reviews) | 
| **Social Media** | Not enough data | 7.8 (138 reviews) | 
| **Customer Service Channels** | Not enough data | 7.7 (136 reviews) | 

#### Generative AI

| Feature | ClearlyRated | SurveyMonkey | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (130 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (81 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **ClearlyRated** | 6.8/10 | 6 |
| **SurveyMonkey** | 8.3/10 | 1710 |

#### Survey Management

| Feature | ClearlyRated | SurveyMonkey | 
|---|---|---|
| **Survey Builder** | 8.3 (6 reviews) | 9.0 (1506 reviews) | 
| **Question Types** | 8.9 (6 reviews) | 8.9 (1445 reviews) | 
| **Templates** | 8.1 (6 reviews) | 8.6 (1360 reviews) | 
| **Survey Distribution** | 9.4 (6 reviews) | 8.9 (1423 reviews) | 

#### Survey Customization

| Feature | ClearlyRated | SurveyMonkey | 
|---|---|---|
| **Branching/Skip Logic** | 8.0 (5 reviews) | 8.4 (1173 reviews) | 
| **Branding** | 8.6 (6 reviews) | 8.2 (1208 reviews) | 
| **Multimedia Support** | 3.3 (6 reviews) | 8.1 (1073 reviews) | 
| **Multilingual Surveys** | 3.3 (6 reviews) | 8.1 (906 reviews) | 

#### Survey Insights

| Feature | ClearlyRated | SurveyMonkey | 
|---|---|---|
| **Reporting & Analytics** | 8.1 (6 reviews) | 8.6 (1417 reviews) | 
| **BI Tools Integration** | 4.0 (5 reviews) | 8.0 (946 reviews) | 
| **Data Exporting** | 8.9 (6 reviews) | 8.5 (1267 reviews) | 
| **Permissions** | 8.9 (6 reviews) | 8.4 (1138 reviews) | 

#### Agentic AI - Survey

| Feature | ClearlyRated | SurveyMonkey | 
|---|---|---|
| **Adaptive Learning** | 4.3 (5 reviews) | 7.6 (147 reviews) | 
| **Proactive Assistance** | 4.7 (5 reviews) | 7.7 (152 reviews) | 
| **Decision Making** | 4.7 (5 reviews) | 8.0 (153 reviews) | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **ClearlyRated** | N/A | N/A |
| **SurveyMonkey** | 8.3/10 | 246 |

#### Customization

| Feature | ClearlyRated | SurveyMonkey | 
|---|---|---|
| **Custom Fields** | Not enough data | 8.6 (209 reviews) | 
| **Conditional Logic** | Not enough data | 8.3 (194 reviews) | 
| **Multi-page Forms** | Not enough data | 8.7 (214 reviews) | 
| **Design** | Not enough data | 8.6 (228 reviews) | 

#### Additional Functionality

| Feature | ClearlyRated | SurveyMonkey | 
|---|---|---|
| **Embedded Forms** | Not enough data | 8.3 (173 reviews) | 
| **Offline Capability** | Not enough data | 7.6 (151 reviews) | 
| **Notifications** | Not enough data | 8.3 (197 reviews) | 
| **Payments** | Not enough data | 7.8 (150 reviews) | 
| **Mobile Forms** | Not enough data | 8.5 (205 reviews) | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **ClearlyRated** | 9.0/10 | 49 |
| **SurveyMonkey** | N/A | N/A |

#### Consumer Intelligence

| Feature | ClearlyRated | SurveyMonkey | 
|---|---|---|
| **Customer Feedback** | 9.7 (43 reviews) ✓ Verified | Not enough data | 
| **Competitive Intelligence** | Feature Not Available | Not enough data | 
| **Sentiment Analysis** | 9.3 (36 reviews) ✓ Verified | Not enough data | 

#### Reporting

| Feature | ClearlyRated | SurveyMonkey | 
|---|---|---|
| **Revenue Reporting** | Feature Not Available | Not enough data | 
| **Corporate Reporting** | 8.8 (33 reviews) ✓ Verified | Not enough data | 
| **Dashboard** | 9.0 (43 reviews) ✓ Verified | Not enough data | 

#### Media Monitoring

| Feature | ClearlyRated | SurveyMonkey | 
|---|---|---|
| **Social Networks Monitoring** | 8.1 (28 reviews) ✓ Verified | Not enough data | 
| **Social Media Management** | Feature Not Available | Not enough data | 
| **Digital Media Monitoring** | Feature Not Available | Not enough data | 

#### In-House Management

| Feature | ClearlyRated | SurveyMonkey | 
|---|---|---|
| **Employee Performance** | Feature Not Available | Not enough data | 
| **Team Workflow** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | ClearlyRated | SurveyMonkey | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 

#### Agentic AI - Online Reputation Management

| Feature | ClearlyRated | SurveyMonkey | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Survey Software](https://www.g2.com/categories/survey)

**Unique to ClearlyRated (3):** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [Experience Management Software](https://www.g2.com/categories/experience-management), [Review Management Software](https://www.g2.com/categories/review-management-software)

**Unique to SurveyMonkey (2):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)


---
## Reviewer Demographics

### By Company Size

| Segment | ClearlyRated | SurveyMonkey | 
|---|---|---|
| **Small-Business** | 26.1% | 36.5% | 
| **Mid-Market** | 61.3% | 34.1% | 
| **Enterprise** | 12.6% | 29.4% | 

### By Industry

#### ClearlyRated

- **Staffing and Recruiting:** 57.5%
- **Accounting:** 19.2%
- **Information Technology and Services:** 6.7%
- **Hospital & Health Care:** 5.0%
- **Consulting:** 2.5%
- **Human Resources:** 2.5%
- **Insurance:** 1.7%
- **Marketing and Advertising:** 0.8%
- **Legal Services:** 0.8%
- **Information Services:** 0.8%
- **Other:** 2.5%

#### SurveyMonkey

- **Education Management:** 8.5%
- **Hospital & Health Care:** 5.9%
- **Higher Education:** 5.8%
- **Marketing and Advertising:** 5.1%
- **Information Technology and Services:** 4.9%
- **Non-Profit Organization Management:** 4.8%
- **Computer Software:** 3.7%
- **Financial Services:** 3.2%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.1%
- **Other:** 53.4%

---
## Alternatives

### Alternatives to ClearlyRated

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4065 reviews)
- [Experience.com](https://www.g2.com/products/experience-com/reviews) — 4.8/5 stars (377 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (644 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2108 reviews)
- [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1122 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (791 reviews)

### Alternatives to SurveyMonkey

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5189 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1002 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (951 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (472 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (470 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (560 reviews)
- [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (208 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (342 reviews)

---
## Top Discussions

### ClearlyRated

No discussions available for this product.

### SurveyMonkey

- Title: [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) — 9 comments, 2 upvotes
  > **Top comment:** "Hello Ravish, 

We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic..."
- Title: [Can I create visualizations in SurveyMonkey based on the answers I collect?](https://www.g2.com/discussions/can-i-create-visualizations-in-surveymonkey-based-on-the-answers-i-collect) — 8 comments, 1 upvote
  > **Top comment:** "Yes. There are different visual graph options that make viewing and presenting results extremely easy."
- Title: [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) — 6 comments
  > **Top comment:** "I would use it to gather feedback or insights on our products and how to best meet our customers needs."
- Title: [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) — 5 comments, 2 upvotes
  > **Top comment:** "You can identify respondents if you select the option for your survey responses to not be anonymous.  This option is in the 'Collect Responses' section. "
- Title: [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Complete solutions for comprehending your target market, making decisions about new product innovations, and doing innovative branding and messaging analysis..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/clearlyrated-vs-surveymonkey)