# ClearlyRated vs Listen360 Comparison --- ## AI Generated Summary - **G2 reviewers report** that ClearlyRated excels in user satisfaction, boasting a higher overall score compared to Listen360. Users appreciate the platform's ease of use and quick survey deployment, making it a favorite for gathering feedback from clients and staff. - **Users say** that Listen360 provides excellent tools for analyzing customer feedback, particularly highlighting its focus on NPS scores and data filtering capabilities. This makes it a strong choice for businesses looking to dive deep into customer insights. - **Reviewers mention** that ClearlyRated's setup process is notably straightforward, with many users praising the intuitive onboarding experience. This ease of implementation allows businesses to quickly start collecting valuable feedback without extensive training. - **According to verified reviews** , both platforms offer solid support, but ClearlyRated edges out with a higher quality rating. Users have noted the responsiveness and helpfulness of ClearlyRated's support team, which can be crucial for businesses needing timely assistance. - **Users highlight** that Listen360 is particularly beneficial for fitness professionals and similar industries, as it allows for easy collection and analysis of student and customer feedback. This niche focus can be a significant advantage for users in those sectors. - **G2 reviewers indicate** that while Listen360 has a strong performance in ease of use, ClearlyRated slightly outperforms it in overall user experience, with users appreciating the real-time feedback capabilities that help address issues promptly. | | ClearlyRated | Listen360 | |---|---|---| | **Star Rating** | 4.8 out of 5 | 4.5 out of 5 | | **Total Reviews** | 126 | 46 | | **Largest Market Segment** | Mid-Market (61.3% of reviews) | Mid-Market (46.5% of reviews) | | **Entry Level Price** | Contact Us | No pricing available | --- ## Top Pros & Cons ### ClearlyRated Pros: - Helpful (47 reviews) - Ease of Use (38 reviews) Cons: - Expensive (9 reviews) - Survey Limitations (7 reviews) ### Listen360 Pros: - Customer Support (1 reviews) - Data Management (1 reviews) --- ## Ratings Comparison | Rating | ClearlyRated | Listen360 | |---|---|---| | **Meets Requirements** | 9.5 (96 reviews) | 9.1 (32 reviews) | | **Ease of Use** | 9.3 (103 reviews) | 9.4 (32 reviews) | | **Ease of Setup** | 9.2 (87 reviews) | 8.9 (19 reviews) | | **Ease of Admin** | 9.3 (72 reviews) | 9.3 (17 reviews) | | **Quality of Support** | 9.8 (95 reviews) | 9.3 (28 reviews) | | **Has the product been a good partner in doing business?** | 9.7 (73 reviews) | 9.6 (19 reviews) | | **Product Direction (% positive)** | 9.3 (97 reviews) | 9.2 (29 reviews) | --- ## Pricing ### ClearlyRated #### Entry-Level Pricing Plan: Premium Price: Contact Us Description: Entry-level package with access to our Net Promoter® Survey Program, response data, and the ability to earn a 'Best of' award. Key Features: - Custom NPS® dashboard - 'Best of' Award program - Full customer service [Browse all 3 editions](https://www.g2.com/products/clearlyrated/pricing) #### Free Trial Yes ### Listen360 #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Experience Management | Product | Score | Reviews | |---|---|---| | **ClearlyRated** | 7.6/10 | 61 | | **Listen360** | N/A | N/A | #### Analytics | Feature | ClearlyRated | Listen360 | |---|---|---| | **Net Promoter Score (NPS)** | 9.7 (60 reviews) | Not enough data | | **Customer Satisfaction (CSAT) Score** | Feature Not Available | Not enough data | | **Customer Effort Score (CES)** | Feature Not Available | Not enough data | | **Gamification** | 6.5 (46 reviews) | Not enough data | #### Customization | Feature | ClearlyRated | Listen360 | |---|---|---| | **Stakeholder Management** | 8.3 (48 reviews) | Not enough data | | **Multilanguage Support** | 7.1 (43 reviews) | Not enough data | | **Multiple Branding Support** | 8.5 (45 reviews) | Not enough data | | **Vertical-specific Solutions** | 8.5 (45 reviews) | Not enough data | #### Generative AI | Feature | ClearlyRated | Listen360 | |---|---|---| | **AI Text Generation** | Feature Not Available | Not enough data | | **AI Text Summarization** | Feature Not Available | Not enough data | #### Agentic AI - Experience Management | Feature | ClearlyRated | Listen360 | |---|---|---| | **Autonomous Task Execution** | 6.7 (13 reviews) | Not enough data | | **Cross-system Integration** | 6.1 (11 reviews) | Not enough data | | **Natural Language Interaction** | 6.3 (12 reviews) | Not enough data | | **Proactive Assistance** | 7.9 (12 reviews) | Not enough data | ### Review Management | Product | Score | Reviews | |---|---|---| | **ClearlyRated** | N/A | N/A | | **Listen360** | N/A | N/A | #### Collection | Feature | ClearlyRated | Listen360 | |---|---|---| | **Authentification** | Not enough data | Not enough data | | **Review Forms** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Engagement** | Not enough data | Not enough data | | **Community Q&A** | Not enough data | Not enough data | #### Agentic AI - Review Management | Feature | ClearlyRated | Listen360 | |---|---|---| | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | #### Moderation | Feature | ClearlyRated | Listen360 | |---|---|---| | **Reviewer Validation** | Not enough data | Not enough data | | **Response Types** | Not enough data | Not enough data | | **Legal Agreements** | Not enough data | Not enough data | #### Use Cases | Feature | ClearlyRated | Listen360 | |---|---|---| | **E-commerce** | Not enough data | Not enough data | | **Retail** | Not enough data | Not enough data | | **Customer Service** | Not enough data | Not enough data | #### Administration | Feature | ClearlyRated | Listen360 | |---|---|---| | **Incentives** | Not enough data | Not enough data | | **Syndication** | Not enough data | Not enough data | | **Insights** | Not enough data | Not enough data | | **Content** | Not enough data | Not enough data | | **Sampling** | Not enough data | Not enough data | #### Display Options | Feature | ClearlyRated | Listen360 | |---|---|---| | **Badges** | Not enough data | Not enough data | | **Widgets** | Not enough data | Not enough data | | **Integration & APIs** | Not enough data | Not enough data | | **Marketing** | Not enough data | Not enough data | #### Generative AI | Feature | ClearlyRated | Listen360 | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | ### Survey | Product | Score | Reviews | |---|---|---| | **ClearlyRated** | 6.8/10 | 6 | | **Listen360** | N/A | N/A | #### Survey Management | Feature | ClearlyRated | Listen360 | |---|---|---| | **Survey Builder** | 8.3 (6 reviews) | Not enough data | | **Question Types** | 8.9 (6 reviews) | Not enough data | | **Templates** | 8.1 (6 reviews) | Not enough data | | **Survey Distribution** | 9.4 (6 reviews) | Not enough data | #### Survey Customization | Feature | ClearlyRated | Listen360 | |---|---|---| | **Branching/Skip Logic** | 8.0 (5 reviews) | Not enough data | | **Branding** | 8.6 (6 reviews) | Not enough data | | **Multimedia Support** | 3.3 (6 reviews) | Not enough data | | **Multilingual Surveys** | 3.3 (6 reviews) | Not enough data | #### Survey Insights | Feature | ClearlyRated | Listen360 | |---|---|---| | **Reporting & Analytics** | 8.1 (6 reviews) | Not enough data | | **BI Tools Integration** | 4.0 (5 reviews) | Not enough data | | **Data Exporting** | 8.9 (6 reviews) | Not enough data | | **Permissions** | 8.9 (6 reviews) | Not enough data | #### Agentic AI - Survey | Feature | ClearlyRated | Listen360 | |---|---|---| | **Adaptive Learning** | 4.3 (5 reviews) | Not enough data | | **Proactive Assistance** | 4.7 (5 reviews) | Not enough data | | **Decision Making** | 4.7 (5 reviews) | Not enough data | ### Enterprise Feedback Management | Product | Score | Reviews | |---|---|---| | **ClearlyRated** | N/A | N/A | | **Listen360** | 9.1/10 | 19 | #### Generative AI | Feature | ClearlyRated | Listen360 | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Survey Management | Feature | ClearlyRated | Listen360 | |---|---|---| | **Brand Design Consistency** | Not enough data | 9.1 (15 reviews) | | **Survey Deployment** | Not enough data | 9.2 (14 reviews) ✓ Verified | | **Feedback Collection** | Not enough data | 9.3 (18 reviews) ✓ Verified | | **Device Responsiveness** | Not enough data | 8.6 (15 reviews) | #### Process Management | Feature | ClearlyRated | Listen360 | |---|---|---| | **Feedback Aggregation** | Not enough data | 9.0 (16 reviews) ✓ Verified | | **Trigger Alerts** | Not enough data | 9.4 (16 reviews) | | **Real-Time Analysis** | Not enough data | 9.2 (15 reviews) ✓ Verified | | **Real-Time Action** | Not enough data | 9.0 (15 reviews) | #### System Management | Feature | ClearlyRated | Listen360 | |---|---|---| | **Security** | Not enough data | Feature Not Available | | **System Monitoring** | Not enough data | Feature Not Available | ### Online Reputation Management | Product | Score | Reviews | |---|---|---| | **ClearlyRated** | 9.0/10 | 49 | | **Listen360** | 8.5/10 | 21 | #### Consumer Intelligence | Feature | ClearlyRated | Listen360 | |---|---|---| | **Customer Feedback** | 9.7 (43 reviews) ✓ Verified | 9.3 (20 reviews) ✓ Verified | | **Sentiment Analysis** | 9.3 (36 reviews) ✓ Verified | 8.8 (19 reviews) ✓ Verified | #### Reporting | Feature | ClearlyRated | Listen360 | |---|---|---| | **Corporate Reporting** | 8.8 (33 reviews) ✓ Verified | 8.1 (12 reviews) | | **Dashboard** | 9.0 (43 reviews) ✓ Verified | 8.9 (19 reviews) ✓ Verified | #### Media Monitoring | Feature | ClearlyRated | Listen360 | |---|---|---| | **Social Networks Monitoring** | 8.1 (28 reviews) ✓ Verified | 8.1 (7 reviews) | | **Social Media Management** | Feature Not Available | 7.1 (7 reviews) | #### In-House Management | Feature | ClearlyRated | Listen360 | |---|---|---| | **Employee Performance** | Feature Not Available | 8.8 (15 reviews) ✓ Verified | | **Team Workflow** | Feature Not Available | 8.8 (11 reviews) ✓ Verified | #### Generative AI | Feature | ClearlyRated | Listen360 | |---|---|---| | **AI Text Generation** | Feature Not Available | Not enough data | #### Agentic AI - Online Reputation Management | Feature | ClearlyRated | Listen360 | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Unique to ClearlyRated (3):** [Experience Management Software](https://www.g2.com/categories/experience-management), [Review Management Software](https://www.g2.com/categories/review-management-software), [Survey Software](https://www.g2.com/categories/survey) **Unique to Listen360 (1):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) --- ## Reviewer Demographics ### By Company Size | Segment | ClearlyRated | Listen360 | |---|---|---| | **Small-Business** | 26.1% | 39.5% | | **Mid-Market** | 61.3% | 46.5% | | **Enterprise** | 12.6% | 14.0% | ### By Industry #### ClearlyRated - **Staffing and Recruiting:** 57.5% - **Accounting:** 19.2% - **Information Technology and Services:** 6.7% - **Hospital & Health Care:** 5.0% - **Consulting:** 2.5% - **Human Resources:** 2.5% - **Insurance:** 1.7% - **Marketing and Advertising:** 0.8% - **Legal Services:** 0.8% - **Information Services:** 0.8% - **Other:** 2.5% #### Listen360 - **Real Estate:** 14.0% - **Hospital & Health Care:** 14.0% - **Health, Wellness and Fitness:** 14.0% - **Consumer Services:** 11.6% - **Retail:** 4.7% - **Non-Profit Organization Management:** 4.7% - **Computer Software:** 4.7% - **Education Management:** 4.7% - **Accounting:** 2.3% - **Automotive:** 2.3% - **Other:** 23.3% --- ## Alternatives ### Alternatives to ClearlyRated - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4097 reviews) - [Experience.com](https://www.g2.com/products/experience-com/reviews) — 4.8/5 stars (382 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews) - [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (649 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews) - [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2109 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23555 reviews) - [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1124 reviews) ### Alternatives to Listen360 - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4097 reviews) - [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2109 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2915 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7344 reviews) - [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews) - [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1124 reviews) - [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (649 reviews) - [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews) — 4.5/5 stars (372 reviews) --- ## Top Discussions ### ClearlyRated No discussions available for this product. ### Listen360 - Title: [How does Listen 360 work?](https://www.g2.com/discussions/how-does-listen-360-work) — 1 comment > **Top comment:** "Businesses send the survey to customers and customers click the rating 1-10 and without submitting that rating is recorded. Ridiculous and STUPID..." - Title: [How long does it take to get up and running on Listen360?](https://www.g2.com/discussions/how-long-does-it-take-to-get-up-in-running-on-listen360) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Listen360 can be fully implemented as quickly as one day to several weeks depending on your needs and customization." - Title: [Which applications does Listen360 integrate with?](https://www.g2.com/discussions/which-applications-does-listen360-integrate-with) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Listen360 can integrate into any back-office system and has custom integrations with the following applications: Salesforce, MINDBODY, ABC Financial, Club..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/clearlyrated-vs-listen360)