Introducing G2.ai, the future of software buying.Try now
Compare ClearFeed and Zoho Desk 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
FaceUp
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
LiveChat
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ServiceNow IT Service Management
Visit Website
At a Glance
Market Segments
Mid-Market (57.3% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
$0.00 1 ClearFeed Unit Per Month
$0.00
ClearFeed
Star Rating
(144)4.6 out of 5
Market Segments
Mid-Market (57.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 1 ClearFeed Unit Per Month
Browse all 3 pricing plansZoho Desk
Star Rating
(7,126)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho Desk offers a robust ticket creation user experience with a score of 8.6, while ClearFeed slightly edges out with a score of 9.0, indicating a more streamlined process for users when creating tickets.
- Reviewers mention that ClearFeed excels in quality of support, scoring 9.3 compared to Zoho Desk's 8.3. Users appreciate ClearFeed's responsive customer service, which they find crucial for resolving issues quickly.
- G2 users highlight that Zoho Desk provides better customization options with a score of 8.2, allowing businesses to tailor the software to their specific needs, whereas ClearFeed's score of 7.1 suggests limitations in this area.
- Users on G2 report that ClearFeed has a superior ease of setup with a score of 9.0, making it more accessible for new users compared to Zoho Desk's score of 8.1, which some users found to be more complex during initial configuration.
- Reviewers mention that both products perform equally in SLA management, each scoring 8.2, but users note that Zoho Desk's features for tracking service level agreements are more intuitive and user-friendly.
- Users say that while both platforms offer solid reporting capabilities, Zoho Desk's score of 8.3 is slightly higher than ClearFeed's 8.1, with users appreciating the detailed analytics and customizable reports available in Zoho Desk.
Pricing
Entry-Level Pricing
ClearFeed
Free Tier
$0.00
1 ClearFeed Unit Per Month
- 10 Slack Channels, 80 Requests / Month
- Unlimited Agents
- Slack Native Request Management
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
ClearFeed
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.7
129
8.7
5,664
Ease of Use
8.9
135
8.5
5,742
Ease of Setup
9.0
112
8.1
5,017
Ease of Admin
9.0
85
8.3
4,724
Quality of Support
9.3
115
8.3
5,094
Has the product been a good partner in doing business?
9.5
83
8.4
4,265
Product Direction (% positive)
9.6
134
8.9
5,429
Features by Category
Ticket and Case Management
9.0
84
8.6
3318
|
Verified
8.8
83
8.5
3289
|
Verified
8.5
86
8.3
3064
|
Verified
8.1
83
8.3
2912
|
Verified
8.2
80
8.2
2628
|
Verified
8.4
79
8.4
2907
|
Verified
8.8
82
8.5
2912
|
Verified
7.7
73
8.3
2500
|
Verified
Generative AI
6.9
42
7.4
960
7.0
41
7.4
949
Agentic AI - Help Desk
4.4
6
7.1
357
6.7
6
7.1
360
5.3
6
7.2
355
Communication Channels
7.8
76
8.3
2853
|
Verified
7.6
73
8.6
3071
|
Verified
8.4
76
8.2
2383
|
Verified
6.5
68
8.0
2144
|
Verified
6.2
63
7.8
1906
|
Verified
Platform
7.6
75
8.1
2277
|
Verified
7.1
79
8.2
2725
|
Verified
8.3
80
8.4
2825
|
Verified
8.8
80
8.1
2241
|
Verified
8.1
82
8.2
2785
|
Verified
8.1
79
8.4
2942
|
Verified
Administration
Not enough data
8.2
341
Not enough data
8.2
340
Not enough data
8.4
344
Knowledge Management
Not enough data
8.6
322
Not enough data
8.2
315
Not enough data
8.2
322
Compliance
Not enough data
8.4
336
Not enough data
8.3
333
Not enough data
8.2
335
Not enough data
8.1
333
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
309
Data Security
Not enough data
8.1
335
Not enough data
8.1
329
Not enough data
8.4
334
Not enough data
8.4
331
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
569
Not enough data
8.0
555
Not enough data
7.3
548
Design
Not enough data
7.9
545
Not enough data
7.7
554
Not enough data
8.1
550
Not enough data
8.1
545
Not enough data
8.1
531
Generative AI
Not enough data
7.5
427
Not enough data
7.5
420
Usability
Not enough data
8.3
445
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
429
Not enough data
8.2
415
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Generative AI
Not enough data
7.9
176
Not enough data
8.0
178
Not enough data
7.8
177
Communication
Not enough data
8.8
718
|
Verified
Not enough data
8.7
758
|
Verified
Not enough data
8.6
659
Not enough data
8.6
632
|
Verified
Not enough data
8.3
356
Internal Use
7.1
79
8.2
2725
|
Verified
Not enough data
8.5
361
Not enough data
8.4
456
Not enough data
8.7
712
|
Verified
Not enough data
8.7
692
|
Verified
Not enough data
8.6
708
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
Not enough data
8.5
1508
Not enough data
8.4
1469
Not enough data
8.1
1275
Not enough data
8.1
770
Not enough data
8.2
815
Self-Service Platform
Not enough data
8.3
838
Not enough data
8.3
815
Not enough data
7.8
725
Not enough data
8.2
761
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
81
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
490
Not enough data
9.0(won by default)
634
Not enough data
8.5(won by default)
487
Channels
Not enough data
9.0(won by default)
624
Not enough data
8.5(won by default)
543
Not enough data
8.7(won by default)
514
Not enough data
8.6(won by default)
457
Not enough data
8.8(won by default)
482
Insight
Not enough data
8.7(won by default)
493
Not enough data
8.9(won by default)
545
Not enough data
8.8(won by default)
515
Not enough data
9.0(won by default)
589
Generative AI
Not enough data
7.6
184
Not enough data
7.7
183
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Incident Management
8.6
58
Not enough data
8.5
59
Not enough data
8.8
59
Not enough data
7.4
54
Not enough data
7.7
54
Not enough data
Reporting
7.9
55
Not enough data
7.7
54
Not enough data
7.2
52
Not enough data
Access & Usability
7.3
54
Not enough data
8.5
57
Not enough data
7.6
52
Not enough data
8.8
55
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ClearFeed and Zoho Desk are categorized as Help Desk
Unique Categories
ClearFeed is categorized as Service Desk
Reviews
Reviewers' Company Size
ClearFeed
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
41.3%
Information Technology and Services
16.1%
Marketing and Advertising
6.3%
Computer Games
4.2%
Computer & Network Security
4.2%
Other
28.0%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.6%
Other
60.2%
Alternatives
Discussions
ClearFeed has no discussions with answers
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
