# CLD Partners vs Salesforce Customer Success Comparison --- ## AI Generated Summary - **G2 reviewers report** that CLD Partners excels in **personalized support** , with users highlighting the dedicated team members who guide them through the entire process. One user noted, "We had a dedicated person with us throughout the entire process!" which emphasizes the tailored assistance they provide. - **Users say** that Salesforce Customer Success is recognized for its **proactive communication**. Reviewers appreciate the team's efforts to understand their workflows before offering advice, with one user mentioning, "The team is proactive and makes an effort to understand our workflow before offering any advice." - **According to verified reviews** , CLD Partners stands out for its **expertise and execution ability** , receiving top ratings in these areas. Users have praised their ability to take ownership of projects, stating, "CLD takes ownership of their work and brings expert consulting to the table." - **Reviewers mention** that Salesforce Customer Success provides **quick responses** and utilizes various communication channels effectively. One user noted, "Quick replies and various communication channels utilized," which highlights their commitment to accessibility and support. - **Users report** that while CLD Partners has a smaller number of reviews, the **quality of work** is exceptionally high, with a score of 9.8. This suggests that users feel very satisfied with the outcomes of their projects, as evidenced by feedback on their efficient data loading processes. - **According to recent feedback** , Salesforce Customer Success is appreciated for its **practical advice** that helps users maximize their use of the platform. One reviewer stated, "They really take the time to understand our goals and give practical advice to help us get the most out of Salesforce," indicating a strong focus on user success. | | CLD Partners | Salesforce Customer Success | |---|---|---| | **Star Rating** | 5.0 out of 5 | 4.4 out of 5 | | **Total Reviews** | 24 | 387 | | **Largest Market Segment** | Enterprise (54.2% of reviews) | Mid-Market (46.3% of reviews) | | **Entry Level Price** | No pricing available | Free | --- ## Top Pros & Cons ### CLD Partners **Not enough data** ### Salesforce Customer Success Pros: - Helpful (37 reviews) - Customer Support (31 reviews) Cons: - Poor Customer Support (24 reviews) - Expensive (16 reviews) --- ## Ratings Comparison | Rating | CLD Partners | Salesforce Customer Success | |---|---|---| | **Quality of Work** | 9.8 (23 reviews) | 9.0 (326 reviews) | | **Responsiveness** | 9.9 (23 reviews) | 9.0 (323 reviews) | | **Expertise of Team** | 10.0 (23 reviews) | 8.9 (325 reviews) | | **Execution Ability** | 10.0 (23 reviews) | 9.0 (322 reviews) | | **Communication Skills** | 9.9 (23 reviews) | 9.1 (321 reviews) | | **Professionalism** | 9.9 (23 reviews) | 9.4 (323 reviews) | | **Has the product been a good partner in doing business?** | 9.9 (23 reviews) | 9.1 (128 reviews) | --- ## Pricing ### CLD Partners #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Salesforce Customer Success #### Entry-Level Pricing Plan: Standard Success Plan Price: Free Description: Explore self-guided resources, like online learning, videos, and community advice. Included in all licenses. Key Features: - Trailhead - Help Portal - Trailblazer Community [Browse all 4 editions](https://www.g2.com/products/salesforce-customer-success/pricing) #### Free Trial No --- ## Features Comparison By Category ### Professional Services | Product | Score | Reviews | |---|---|---| | **CLD Partners** | N/A | N/A | | **Salesforce Customer Success** | N/A | N/A | #### Planning | Feature | CLD Partners | Salesforce Customer Success | |---|---|---| | **Needs Assessment** | Not enough data | Not enough data | | **Resource Allocation** | Not enough data | Not enough data | | **Stayed within Budget** | Not enough data | Not enough data | | **Statement of Work** | Not enough data | Not enough data | | **Best Practices** | Not enough data | Not enough data | #### Delivery | Feature | CLD Partners | Salesforce Customer Success | |---|---|---| | **Technical Expertise** | Not enough data | Not enough data | | **Met Deadlines** | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | | **Project Updates** | Not enough data | Not enough data | | **Scope Management** | Not enough data | Not enough data | | **Roll-out** | Not enough data | Not enough data | #### Support | Feature | CLD Partners | Salesforce Customer Success | |---|---|---| | **Go Live Support** | Not enough data | Not enough data | | **Documentation** | Not enough data | Not enough data | | **Training ** | Not enough data | Not enough data | | **Metrics** | Not enough data | Not enough data | | **Admin Services** | Not enough data | Not enough data | ### Ecosystem Service Providers | Product | Score | Reviews | |---|---|---| | **CLD Partners** | N/A | N/A | | **Salesforce Customer Success** | N/A | N/A | #### Planning | Feature | CLD Partners | Salesforce Customer Success | |---|---|---| | **Needs Assessment** | Not enough data | Not enough data | | **Resource Allocation** | Not enough data | Not enough data | | **Stayed within Budget** | Not enough data | Not enough data | | **Statement of Work** | Not enough data | Not enough data | | **Best Practices** | Not enough data | Not enough data | #### Delivery | Feature | CLD Partners | Salesforce Customer Success | |---|---|---| | **Technical Expertise** | Not enough data | Not enough data | | **Met Deadlines** | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | | **Project Updates** | Not enough data | Not enough data | | **Scope Management** | Not enough data | Not enough data | | **Roll-out** | Not enough data | Not enough data | #### Support | Feature | CLD Partners | Salesforce Customer Success | |---|---|---| | **Go Live Support** | Not enough data | Not enough data | | **Documentation** | Not enough data | Not enough data | | **Training ** | Not enough data | Not enough data | | **Metrics** | Not enough data | Not enough data | | **Admin Services** | Not enough data | Not enough data | ### B2B Services | Product | Score | Reviews | |---|---|---| | **CLD Partners** | N/A | N/A | | **Salesforce Customer Success** | N/A | N/A | #### Team Quality | Feature | CLD Partners | Salesforce Customer Success | |---|---|---| | **Change Management Skills** | Not enough data | Not enough data | | **Executive Presence** | Not enough data | Not enough data | | **Vertical Expertise** | Not enough data | Not enough data | | **Technology Partnerships** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [FinancialForce Consulting Providers](https://www.g2.com/categories/financialforce-consulting) **Unique to CLD Partners (1):** [Cloud Consulting Providers](https://www.g2.com/categories/cloud-consulting) **Unique to Salesforce Customer Success (1):** [Salesforce Consulting Services](https://www.g2.com/categories/salesforce-consulting-services) --- ## Reviewer Demographics ### By Company Size | Segment | CLD Partners | Salesforce Customer Success | |---|---|---| | **Small-Business** | 4.2% | 27.2% | | **Mid-Market** | 41.7% | 46.3% | | **Enterprise** | 54.2% | 26.5% | ### By Industry #### CLD Partners - **Computer Software:** 33.3% - **Information Technology and Services:** 25.0% - **Professional Training & Coaching:** 8.3% - **Marketing and Advertising:** 8.3% - **Telecommunications:** 4.2% - **Industrial Automation:** 4.2% - **Hospitality:** 4.2% - **Financial Services:** 4.2% - **Computer & Network Security:** 4.2% - **Banking:** 4.2% #### Salesforce Customer Success - **Financial Services:** 10.5% - **Information Technology and Services:** 7.9% - **Manufacturing:** 6.7% - **Consulting:** 6.4% - **Computer Software:** 6.4% - **Non-Profit Organization Management:** 5.6% - **Insurance:** 5.0% - **Hospital & Health Care:** 4.4% - **Automotive:** 3.8% - **Higher Education:** 2.6% - **Other:** 40.6% --- ## Alternatives ### Alternatives to CLD Partners - [Coastal](https://www.g2.com/products/coastal/reviews) — 5.0/5 stars (184 reviews) - [IBM Lab Services](https://www.g2.com/products/ibm-lab-services/reviews) — 4.7/5 stars (100 reviews) - [Trigma](https://www.g2.com/products/trigma/reviews) — 4.9/5 stars (71 reviews) - [Magna5](https://www.g2.com/products/magna5/reviews) — 4.6/5 stars (66 reviews) - [Cortavo](https://www.g2.com/products/cortavo/reviews) — 4.7/5 stars (57 reviews) - [TechWize](https://www.g2.com/products/techwize/reviews) — 4.9/5 stars (56 reviews) - [GSI, Inc.](https://www.g2.com/products/gsi-inc/reviews) — 4.9/5 stars (51 reviews) - [Spaulding Ridge](https://www.g2.com/products/spaulding-ridge/reviews) — 4.7/5 stars (43 reviews) - [Wipro Salesforce Practice](https://www.g2.com/products/wipro-salesforce-practice/reviews) — 4.2/5 stars (24 reviews) - [Shaligram Infotech](https://www.g2.com/products/shaligram-infotech/reviews) — 4.9/5 stars (42 reviews) ### Alternatives to Salesforce Customer Success - [Coastal](https://www.g2.com/products/coastal/reviews) — 5.0/5 stars (184 reviews) - [SmartBug Media](https://www.g2.com/products/smartbug/reviews) — 4.8/5 stars (213 reviews) - [Skydog Ops](https://www.g2.com/products/skydog-ops/reviews) — 5.0/5 stars (149 reviews) - [Accenture](https://www.g2.com/products/accenture/reviews) — 4.2/5 stars (107 reviews) - [Lean Layer](https://www.g2.com/products/lean-layer/reviews) — 5.0/5 stars (114 reviews) - [CS2](https://www.g2.com/products/cs2-cs2/reviews) — 4.9/5 stars (93 reviews) - [Access Global Group](https://www.g2.com/products/access-global-group/reviews) — 5.0/5 stars (89 reviews) - [IBM Consulting](https://www.g2.com/products/ibm-consulting/reviews) — 4.0/5 stars (63 reviews) - [Deloitte Consulting](https://www.g2.com/products/deloitte-consulting/reviews) — 4.2/5 stars (66 reviews) - [Peeklogic | Salesforce Consulting & Development Company](https://www.g2.com/products/peeklogic-salesforce-consulting-development-company/reviews) — 5.0/5 stars (84 reviews) --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/cld-partners-vs-salesforce-customer-success)