When assessing the two solutions, reviewers found Classy easier to use, set up, and administer. Reviewers also preferred doing business with Classy overall.
The classy staff is extremely accessible. I've never waited more than a day for a response to a customer support question and they've always been super responsive to needs. It's also just the best platform functionally that I've ever worked with.
DonorPro always has the customer in mind. They ask for user feedback, have donor pro user sessions and are very open to suggestions on how to make the product better. We have seen features that we have suggested and ask for implemented within the next...
The setup is the most confusing part along with the functionality. The functionality has not yet caught up with the design but it's still better than a lot of other software out there right now.
It's not integrated with anything else my company does, which makes it inefficient to use.The UX seems very minimalistic and doesn't have a sleek effect the way other websites do. However, it eventually becomes self explanatory and does its job.